Cruise America RV Rental in Antioch

Review №1

2022-05-04

This was the worst place to rent ZERO STAR score, arrived for pick up, it was not ready and this was by appointment, finally drove off over an hour later, unit was not clean, microwave rusty, valves broken, hatch locks broken, door did not lock without key on outside. Get to destination and get ready to hook up when we noticed, NO SHOWER HEAD. SERIOUSLY, left message, no return call, I had to call back, checked propane reading and noticed that the black waste was showing up, interesting since we didnt use it, we used campground services. So keep this in mind. Returned RV at 5pm (after hours day before), called Sunday when I did not get a call Sat for the return, was told she would call back in 20 min. 2 hours later I get a call and was told, the RV was dirty and they found pet hair. SERIOUSLY, I SWEPT, MOPPED AND DISINFECTED THE ENTIRE RV. Then they had the nerve to charge me $50 for a dump fee for a service WE DID NOT USE, SO God forbid if you dont use the toilet or anything (remember NO shower) because we forgot to close the valve of the black waste, since we didnt complete the hook up when we realized they dont maintain the property correctly, they also charged me $250 for pet hair, yet I have NOT RECEIVED the so called pictures they said they have and that I requested. I had to call back on Tuesday to check the status because they are not customer service oriented and take your money up front so once you get the RV, Dont expect your $500 security back you wont get it thats how they make their profits and they lie about it I was told that the unit was checked in on Saturday but the paperwork all States they did nothing until Sunday when I called and made them give me information.SAVE YOURSELF AND DO NOT RENT FROM THESE PEOPLE!!! WE WILL NEVER EVER RENT FROM THEM AGAIN.

Review №2

2021-11-11

I rented the RV from this location and nothing worked on it.It was taped up in multiple areas and a had screws coming out and it. Not to mention itwas dirty. The vent from the refrigerator was taped up and came loose during our trip and my 2yr old son tripped over it and split his forehead. The representative took no concern when told about the incident or the condition of the RV. He charged me full price knowing thats the RV didnt work properly and my son was injured. Worst customer services I have ever seen displayed. I will never rent from this company again.

Review №3

2021-06-19

I made an appointment to pick up my RV and they failed to mention that the water heater was out once I arrived to my appointment the RV was extremely dirty inside and out you couldn’t even see through the windshield. They decided to “clean it” but all they did was wipe down a few counters with some sanitation wipes. It took a total of three hours just to get out of there which made me late for my camping trip. I will never use Cruise America again. Worse experience ever!!