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Daily cleaning
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We take care of you
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Best customer service Ive ever had when dealing with my wireless plan. Blia was very helpful and extremely nice. She handled all the questions and concerns I had regarding my plan. Will definitely ask for her next time.
After going through a very negative experience at a different AT&T store the night before, I was pleasantly surprised at how fast I was seated and helped. Jorge Nevarez was the consultant that helped me and I cannot recommend him enough! He was straight forward and had a problem solving attitude right from the start. I left the store laughing and my phone issues handled.
Your sales associate Jose was absolutely amazing! Best experience I have ever had in store at an AT&T location. He resolved all of my issues, was very kind, patient, knowledgeable & fun! I went in on my birthday and usually dont have as good of an experience.. so I was a little hesitant but I am so glad I went! He made it a very pleasant experience and I was very satisfied, comfortable & more knowledgeable leaving.
Im ecstatic with the phone and customer service I received from Aristeo Martinez Or Ari from AT&T. I have recently been experiencing major connectivity issues with my previous provider T-Mobile Ari helped defuse my frustration and got me into a plan that fit my budget and needs. If you ever need a solid hook up ask for Ari hes straight forward and knows all the weird technical stuff that got me switched over and set up.
Ive been a customer for almost 20 years, before it was AT&T, I went to reduce my bill , lady couldnt help me, said there was nothing she could do. Ive paid my phone off, cant even get upgrade because I will pay more. My daughter pays less for more services at another company. I have always argued to stay with you guys, but not this time. Im going to look elsewhere
My visit had to do with your Direct TV and because I had fraudulent charges on my card so waiting for my new so I couldnt do it even with being a customer of AT&T for so long
Maritza M. was genuinely pleasant and patient with me while explaining the different plan options that would optimize my family needs.
I was told they had NO sim cards....sent away. My wife called an hour later, and they had plenty cards!!
Judith went above and beyond to help us get everything we needed and wanted! She was so patient and thorough! She assisted us in canceling an online order and taking care of everything in store. She took her time never rushed us answered every question we had! Very pleased with the service she provided!!
Ari seems to have super phone knowledge and much to much for my small brain and Brianda was very helpful and kind. They were both awesome! I dont visit the store often but if and when I do Ill ask for either. Thanks you two!
Christopher helped me out at AT&T and he did a great job. He helped me lower my monthly bill and went above and beyond to find my screen protector warranty and I highly appreciated that. 5 out of 5 stars!
Chris James was extremely friendly and efficient in helping me set up my smart watch. He also gave me information about different discounts I can get through AT&T without being high pressure. A good experience!
Excellent experience! Irma was extremely patient & helpful with our complicated transaction. She gave us many helpful suggestions and treated us very well. We are now enrolled in First Net for first responders. The customer service that we received was outstanding. We highly recommend that you ask for Irma. Thank you Irma!
Chris was very professional, and did everything he could to make sure that I the customer was happy. I really appreciate the effort into making sure things are right. I highly recommend anyone to come in to see Chris if you have any questions.
I came in for a quick estimate and left with happily because of the associate Chris. He helped me with everything I needed and answered all my questions. Made me laugh through the whole process and enjoyed the customer service.
I came in to ATT and had Chris James assist me today. I had a multitude of questions and he had the patience of a saint. He made sure that I thoroughly understood his answers. Great employee.
Juan has the best customer service ever!!! He helped us fix our porting situation that another ATT personnel did for us. Although it took a few days to resolve it was worth it because Juan made it easy for us!!! #JuanForManager
I went in for an upgrade and was greeted wonderfully by Maritza. She helped us from beginning to end and provided outstanding customer service. She was professional and did not make us feel uncomfortable. Everything was explained thoroughly and the process was fast and easy. I used to go to another AT&T by my home but will be going to Maritza from now on.
Jordan did an amazing job assisting us with our upgrade. He went out of his way to make sure all of our questions were answered. I would highly recommend him for assistance at this store. Happy customer!
When I looked at this, I noticed that there was a Subaru dealer and that furniture store AKA the wrong click area.
Came in for tech support had the pleasure of working with Fabian, he was very kind and patient with me. I appreciate the service at this store. I will definitely be back when i have to upgrade my device in the future. Great service here.
Jaylin did a good job she has good experience and I am Satisfied
Taking the time to hope on here to write about my experience with this location, more specifically about Raziel. After shopping around for a new provider, he made it seamless to transfer over. His attention to detail and manners are unmatched. Would highly recommend.
First time at A&T.. totally worth it. Juan was able to help us get our lines, new phones, watches , and tablet. Very respectful and will go above and beyond. Thank you so much.
Irma has helped me several times in the store and every time she has always been very informative, patient, knowledgeable, and understanding with all my needs, wants, and educating me on the items I’ve purchased. I’m not a very technological person but she has taken her time to teach me. I enjoy seeing her in the store. Thank you Irma❤️
Fabian is the person to go to. he always goes all the way out to help you out one of the best workers out there. I appreciate you for everything that youve done. Fabian Helped me out with getting my Internet installed and help me out with billing and help me out with a lot of things. He Is the right one to go to. He also speaks Spanish 👍. Did I mention he has the freshest haircut too 💯
We came to the AT&T store located in Blackstone & San Jose in Fresno. Carlos Arevalo assisted us with the many questions we had today and went above and beyond to make sure we understood our current bill and told us about the ins and outs of changing plans, upgrading phones and giving us the best honest deals. His Customer Service was excellent and he went above and beyond to set us up for success. I recommend this store and Carlos. He will be a great manager to your stores. Thank you Carlos.
Awesome customer service from Martin G i’m a very happy customer satisfied customer been with AT&T for 24 yrs still continue to be a customer that is satisfied! Bought the new iPhone with Accessories that Martin recommend Thank You Martin for your knowledge on these products & setting it up for me! #1 satisfied customer!
Chris did a wonderful Job getting me set up for Tv and Internet services today and was able to lower my bill too! I would highly recommend seeing him for your needs at this store.
Great service, I just went in to pay my bill.
Chris was very helpful. He let me know my options and the deals available to me. He gave me his info so I can contact him with any questions or come back and see him when my phone arrives if I need assistance.
I called in ahead of time to check if you can purchase a phone without having service with at&t. I was assured by an associate that you will be able to buy a phone without needing service and that they can help me with buying the IPhone 12 full price. They told me to come in anytime and they can help me. I drove to an AT&T store and let the associate Ritz know why I came in. She told me that they will not be able to sell me a phone without service. She was being very rude about the situation and it was very unprofessional. I believe the associates need to be trained because I was being told two different things. I ended up going to the Apple store and purchased the phone and additional accessories and had amazing service there. I have cricket service and I used to have AT&T but I literally pay $90 cheaper than I used to and it’s unlimited. Unhappy with this location and the associates working here.
Ritz was amazing! Assisted me with answers to all my questions. So patient and friendly. Will definitely continue my services and recommend to friends and family to visit her for upgrades and new phones!
I’ve never felt so welcome and important at any business before. You are the most important person when you walk in. They’re honestly committed to solving problems or making sure you’re happy with your choices. Irma spent hours with me making sure my bill was as low as possible. Irma saved me about $300.00 by finding charges I didn’t know I could live without. I went back the next day and bought a phone and watch with the money she saved me and my family. Going from $600.00 a month to less than 3 will make such a difference for us. The folks at other stores are sweet and will do their best to help you. If you want to be helped by someone who knows EVERYTHING about how things work and will use that knowledge to help you, find out when Irma works and plan to go to the AT&T store then! Trust me, you’ll be amazed and delighted. I only wish she could do my taxes!
Had a great experience at this store the associate Sal was really knowledgeable and went above and beyond to help me save money on my account. Will definitely be back to this store if I ever need help again.
Martin G at the Fresno store on Blackstone is amazing!! He’s genuine, professional, patient and very knowledgeable! I had several issues, made two purchases and he was wonderful.Would recommend asking for him every time you visit the store. He’s a great listener and troubleshooter!! Thank you Martin
Had a Good Experience. I was helped by two associates who had good customer service, both knowledge and my issue was fixed fast and efficiently. Thank you to associates Erik and Fermin.
Our representative Chris James was really helpful and very personable. He was able to activate my new phone and assist us with trading in a device. Thank you, Chris!
The associate Judith yesterday was very helpful and polite. She was attentive to what I needed and very informative of the products of AT&T. You can clearly see she cares for her customers.
Tess was very helpful as well as The manager Jordan. They helped me with the questions I had regarding my iPhone settings. Great customer service
Best experience ever. Salena was my person and she was amazing very patient and understanding of my wants and needs. She didn’t try to talk me into anything very lovely and sincere. I love att and when you have great customer service representatives it shows. She was very caring and assisted over and beyond. Thank you
Martin was SO helpful! I needed an entirely new plan, new phone, new sanity; he was endlessly patient and kind. He spent ample time answering all of my questions and getting me set up with exactly what I needed. Very considerate, very efficient, very good at what he does! He turned a frustrating task into an afternoon well spent. Thank you, Martin!
If I could give negative stars I would. They must be deleting reviews because there is no way they have a rating that high. Everything about this service is a scam. The internet constantly cuts out, the service cuts out and customer care sucks. I paid 50 dollars for unlimited screen protectors for my iphone and it turns out it’s unlimited because you have to repurchase them every time after. They charged us three months for a phone THEY could not get to work. They never have all the information in store instead the make you wait hours on a call center. They don’t provide any services in store other than things they can charge you more for. All a scam.
Insurance repair for broken a screen. Tech was great!
Excellent experience! Someone came to help me right as we walked in. Very professional and helpful. They set up what I needed done, showed me a few options and all went very well.
I went in recently to upgrade my phone since my phone had broken. I was due for an upgrade per AT&Ts website. When I went into the store I was told I was going to have to add another line to be able to get the upgrade. When I told the woman that was not the information I had read on my account prior to coming in. Once I said this all of a sudden the extra line was no longer needed. I upgraded my phone and left. Now I get my first bill and it went from $248 to $598...She changed my plan and added a ton of features that I did not authorize. I am now sitting on the phone with customer service for over an hour trying to change everything back. I cannot believe they treated a two decade long customer like this and illegally changed my plan without my authorization. This is some of the worst bait and switch hard sell practices Ive seen. I would avoid this store at all costs.
Great Elie Unlimited Plan About $100 Month Plus $20 More a month for the Samsung Xcover Pro ***
I had the pleasure of working with Martij was the epitome of professionalism. Martin was well versed in the services available through AT&T and helped me to get the right plan for my needs.
Jordan provided the best experience I’ve ever had at an AT&T store! He was very knowledgeable about all the products including IPhone and all the other brands in the store. He went above and beyond in the service he provided. He definitely made my visit as I was dreading coming in to the store. I will be back to see him when needed again.
Maritza aka Ritz was a tremendous help. Everything went very smooth and she made reviewing my bill very easy to see with the promos. Thanks for all your help!
They were super helpful. There was a line out the door, but they tried their best to get people through without rushing their customers.My sales rep. Carlos was super helpful. He tried his best to answer all my little questions and waited patiently as I tried to make decisions for my new phone. I didn’t feel like he was pushing to make a sale at all but just worked with what I wanted and what would best fit my needs.
Supervisor not enough knowledge! She needs to follow up with her new employees how to document and submit information instead of going around and talk about promotions! Don’t make promises if you can’t comply with them! Don’t fall for that Reward Program! They won’t send your information so you can received one through the mail! Lesson learned I rather have a representative deal with instead in store!
Jordan went above and beyond to help during my visit to the store. He took his time helping me, while keeping a positive attitude. Jordan has an abundance of knowledge in all products in the store, as well as plans available. Will definitely be coming back to see Jordan!
Benny gave me great customer service. Was very nice and explained my contract very well. He did exactly what I need him to do. He deserves a 5 star and a 😊.
The representative Jordan did a great job on analyzing my wireless bill and was really knowledgeable in home services. My family and I were paying a lot of money at Xfinity and gave us options on switching over. We will definitely be coming back to see him once we get our finances straight thank you Jordan AT&T. The company needs more people like you.
I just want to sey wow best customer service from Jesyca she was amazing so friendly i highly recommend this AT&T location
Jaylin has been extremely helpful.Outstanding Customer Service
My customer service experience was beyond exceeded when I was helped by Aide. I asked her to get me a watch for my new job and she did that perfectly!! It was like a DREAM , I was in and out. I have been to many AT&T stores and treated like another number but working with Aide was something special.
Chris demonstrated extraordinary customer service. That today is a lost art and he certainly has it. It’s nice to see somebody sees and believes in excellence. Good work Chris!
Great customer service!! My fiancé and I were welcomed at the door by Nia. No appointment needed. I told Nia I needed a new SIM card for my iPhone. She was kind enough to grab us two chairs and she helped in a matter of 15 minutes. While I was at this AT&T, another staff heard the phone ringing and she walked quickly to answer the phone. I was also able to buy a new screen protector and Nia was kind enough to professionally install the screen protector for me. I have my home, and two businesses with AT&T and I won’t do business with anyone else!! 5 star service
Chris helped us out and we were able to go home with a new phone and accessories. Customer service was very good and will definitely be coming back.
Josh H helped me out and was able to fix a problem I had been dealing with for 9 days. He fixed my number sync and I didnt even have to spend an hour at the store. So happy with my experience and his wonderful customer service and patience.
Judith was the kindest and extremely patient! We took a very long time, and she was so helpful and understanding and helped us understand what we can do and how to help us! She’s amazing!
I believe his name was Raul. He was very helpful and friendly. I went to another AT&T a couple days before and they were NOT helpful at all. He did my claim for me and updated my info within 15mins I was out the door! Very satisfied with my overall experience.
Chris was very helpful and explained things clearly. A very nice man. He helped me get just what I wanted. I am very pleased with the service and the product.
Staff are good. Building could be alot bigger for this being the main store in town. Didnt like that the phones were by the wall and I couldnt get to them because the tables where staff and customers talked were blocking my access.
Chris did an amazing job helping me out today! Highly recommend him to get the job done!
Fermin was the best!! He knew just what to do to help me with my phone issue. He was polite, contentious & knowledgeable. This will be my go to AT&T store from now forward.
Chris was outstanding able to RESET MY SIM CARD get my phone up and running in minutes. Something the other location across from Manchester Center wanted to charge me for ...SMH. THANKS AGAIN CHRIS 😊
Id recommend this location and Chris. He was extremely helpful and got me set up with a new phone line. Quick and friendly experience
The service was great! Jose helped us out he was professional and did not made us feel rush.Need more workers like him
The store employee name Jordan was a big help today. He gave me a discount on my phone bill for the next couple of months. He saw that I was being charge for an extra line on my phone bill which I never knew about. I only have one phone on my plan. He was very patient and honest with me throughout my whole meltdown at the store. Thank you again :).
Great customer service I would definitely return, Edith took care of all my concerns and questions. Also Jordan the manager went above and beyond to help with my account.
Fermin, did an amazing job with customer service with helping us out getting our phones and accessories. This is the first time we had great customer service experience we have had a AT&T in a long time.
The best!48 years of selling real estate and I never have had such a nice and competent Salesperson Irma P. She is definitely a positive face for AT&T. I will refer many of my clients over to her & AT&T.Mark Glenn
Three 50 mile trips in 3 days regarding new phone coverage.At least they refunded the phone & service.
Martin G. Is awesome at this store. He is very knowledgeable about phones and plans. I will definitely be going back to him for any of my AT&T needs.
I have always had good experiences at this particular at&t. The whole staff is impeccable! The security at the door was awesome , I didn’t get to get his name. While there Estevan helped me, and let me tell you there was never a dull moment. His customer service was amazing!
I came in to the store because I was unable to clear up an issue with my wireless account over the phone or on the app. Although, my problem was a bit complicated, Joshua H. was extremely helpful. After some time he and his staff were able to solve my problem and get me set up with a great deal on my internet and tv package as well.
I am extremely satisfied with Antonia (nia) help today with her expertise on getting me an account started was amazing she will run her own businesses one day ! Gracias
I came in after having issues with a phone I bought at another location, and they did not wanna help me out. Jordan helped me fix my phone issues after running test and showed me what he did just incase it every happened again. Thank you for not shoving me off like the other store did. Fast service
Omg.carlos was the absolute best. Excellent customer service and really informative. Smelled super good you could definitely tell he is really hygienic -and takes care of himself. He may need a different shirt though his biceps were pretty tight and reminded me of my boyfriends .Even though I couldn’t see his smile - It definitely radiated through his mask.10/10 experience would definitely recommend go to Carlos A. #1, he even had a cool swagger walk.
Great customer service! Helped me with my samsung watch and its features. Will be my go to store! Thank Tess and manager Jordan
Adrianna was so great that I offered to hire her as a Manager of one of my retail gas stations/C-stores, but she says she’s hoping to get into AT&T’s management program and loves her job here. She is personable, knowledgeable of your products and promotions and an easy person to talk to.Good Luck to her with AT&TSincerely,Bill Bunnell
Raz was a great help very much recommend him. He activated my lines in a fast and timely manner
Josh was wonderful! He answered all my questions I had and was very patient with me. He got me the best deals for my account. I Couldn’t have gotten a better representative today. I’m a happy customer.
I worked with Parveen who went over and above to give me the best deal on the planet! Ive got a fancy new phone, unlimited talk, text and data and Im saving a ton of money!! But more importantly, I feel like Ive made a new friend!! Parveen rocks!!
Staff was very friendly and helpful, Fabián was awesome definitely reccomend this location this is our go to store! Thank you Fabián!
Martin G did a very excellent job and helped us extremely well. We are very thankful and happy he was able to help us out. Thank you.
Chris James was extremely helpful and went above and beyond. He helped us save money by signing us up for auto payments.
My name is Lin and I wanted to compliment Chris on the wonderful service he gave me and all the help he gave to this old guy. Go see Chris at ATT for all your phone needs!
Omgeez The customer service sales representative By the name of Brianna was so helpful and patient with me today. To to mention how kind she is. She literally talked me through every step that me all my needs. Beyond my expectations by far. So shout out to her. Thanks 😊 again.
Not a great experience at this store.Manager wasn’t well informed …Next time I want to get brushed off and told to handle it myself, I’ll spare my gas.
I WAS ASSISTED BY JUDITH AND SHE WAS EXTREMELY PATIENT, HELPFUL, KNOWLEDGEABLE AND HAD A GREAT CUSTOMER SERVICE SMILE. SHE EVEN HELPED ME FILE A CLAIM AND STAYED BY MY SIDE THE ENTIRE I WAS ON THE PHONE WITH THE CLAIMS DEPARTMENT. SHE EXHAUSTED ALL HER OPTIONS TO HELP ME FIX MY ISSUES. SHE WAS CARING AND DEFINITELY MADE ME FEEL LIKE IT WAS WORTH ME BEING CONTACTED WITH AT&T. SHE IS WHAT EVERY CUSTOMER NEEDS. SHE DEFINITELY DESERVES A RAISE AND HER HARD WORK SHOULD NOT GO UNNOTICED. JUDITH MADE SURE I WAS HAPPY WITH ALL THE OPTIONS SHE COULD PROVIDE. I CANT THANK HER ENOUGH.
Great experience, was able to walk in and feel confident with what we were getting and have a detailed price breakdown of what our bill will be. Noe was incredibly knowledgeable of all AT&T had to offer and got us a great deal! Highly recommend.
Everything was so great today, Ritz and Ari helped me with my phone they are the best. I highly recommend them for any of you concerns.
One of the best att stores I’ve ever gone to. The moment you enter the store you are greeted in a friendly and professional manner. The staff is all super attentive to your needs as a client. I really appreciate the young lady assisting me named Jackie. She was so kind and assisted me in a timely manner. Would definitely recommend going to this location for whatever you need with att.
I’ve had Xfinity and Cricket for internet/cell service. Never going back to either! Our AT&T salesman CJ exceeded expectations and made our store visit absolutely seamless. He answered all of our questions with a smile, clearly walked us through our available options, and was a pleasure to work with. Our new phones were working before we left the store and internet came just two days later. Thank you so much! 10/10.
Very clean and friendly staff. I was seen immediately and experienced the best customer service from Ari and the manager, Jackie. They made my transaction pleasant and seamless. I am a long standing AT&T wireless customer and highly recommend the Blackstone store location!
Edith and Jordan were very patient with me after not getting help with my phone Jordan was able to show me a new way to stream tv i cant wait to try this new service. Thank you edith for the conversation and talking care of my mother.
Maritza at AT&T is so Awesome. I am so happy with everything and she fully explained and made sure I was comfortable with my decisions. Thank you so much.
I came into the store because I wanted to see what my options were to upgrade my device. Was greeted as soon as I walked through the door and took care of all my concerns and i would definitely be coming back to do my upgrades and to handle all over my at&t needs
My phone has been giving me trouble this past week and i came into get a diagnostic done, The AT&T rep Jordan was very knowledgeable on my device and was able to fix the issues with my hotspot and connecting to devices i always feel like a bother coming in and jordan took great care of me today definitely would be back to see him.
Maritza Torres is the best. I’m a long time customer and her service was the best I’ve experienced in the past 7 years . Thank you so much Martina you’re very helpful and polite.. ❤️
Customer service was great, service team was able to answer all of my questions. Edith was able to help us on our account.
Well I must say my most recent experience with an ATT store was a delightful change. My cousin is 76 years old and suffers from Parkinson’s disease. After being told at the Porterville store that it was illegal for me to accompany him into the store, even after I explained that I was his caregiver, I called the ATT corporate store in Fresno. I was helped by an employee named Irma. She told me that I was welcome to assist my cousin and that I could ask for her if I wanted the continuity of service we already began. True to her word, she picked up right where our phone conversation ended.Irma was friendly, knowledgeable, and very polite. Unfortunately the kind of service we received from Irma is rare, and we felt very fortunate to receive her customer service. We had to return one more time, her quality approach to customer care was just as present as the previous visit.I want to let management know that our experience with Irma was top notch. She deserves public recognition for the quality of her service delivery.Thank you.Gary Roush
Very disappointed in our experience yesterday at AT&T on Blackstone. We felt at the store representative that helped us yesterday, did not represent the company and the best way possible, nothing against the store itself or the company. We have always chosen to go to the Blaclstone location because we’ve always had the best service there, yet yesterday we got a representative that did it seem that he wanted to help us. We went in with the full intent to spend money and upgrade our service plan to the Elite Plan, adding on an IPad Pro and hot spots to be able to work remotely from anywhere, and that we’d be able to do school work.Needless to say, we left without doing any of this, we felt that we’d rather have someone else get the commission on the sale, someone who works hard and earned it. We left very disappointed, and without answers or without the intended purchases we went in for.
I had a great experience Antonia helped me so much everyone has been giving me the run around but she solved my problem and I am satisfied with my experience and will stay with at&t and not switch all because of her service
Great service! Everyone was friendly and helped me asap while following covid guidelines! The person who helped me was Brianda she was easy to understand and games the best deals!!!! Definitely wouldn’t recommend asking for her.
If I could give this store 0 stars, I would. Each time I have gone to this store for assistance their customer service is unacceptable. They want to sell new devices but yet dont want to take the time to help set them up. Conveniently, now they use Covid as an excuse for their laziness. Your other stores have the ability to provide outstanding customer, however your the only store either observing or using Covid for your inability to do the job! I have been a long time customer and look forward to the day I can change carriers. I have called the District Manager with my concerns and he obviously, doesnt find the need to respond. If you are looking for outstanding customer, please visit AT&T at Fig Garden
Chris was very helpful in setting up and switching over to our new phone. Our visit to the store was quick and easy. Thanks.
Martin G help me replace my phone with the iPhone. He was very informative and patient. Great employee!!!
Ritz did an amazing job setting me up with prepaid service. I highly recommend her!
Michael Baker was very helpful and really did all he could to come to a great resolution to my problem! I greatly appreciate he and Ivette’s customer service. Definitely will be back!
Chris help me like wow I was in a bad jam could now get my phone back on line Chris had to call like 8 different number and spoke to each one to make it work. One by one each line came back, it was a lot of work but he made it happen. Chris is the man, not from State Farm, but from ATT BLACKSTONE OFFICE IN FRESNO
I’m super impressed with the service of this att store. Raul was previously located at Madera and moved to Fresno, this really impacted our service in the att store located in Madera because they did not provide us the service we deserved and wanted. We have made the change and decision to come to Fresno and get his help and his fellow employees help because they are really caring and kind to us. I’m really amazed and I want to say it’s worth driving a long way to get amazing service with this att store.
Chris really helped me out when I needed to get a new phone ASAP. Quick, easy, and helpful!
I had a great experience at this location! I was assisted by Parveen. She was very patient and knowledgeable. And helped me with all my questions!
Martin from AT&T on Shaw and San Jose was so helpful in helping in what needed to be done on my phone I been with Martin since day one and he the only one I see. U can count on Martin when I need help
Granted this is the main store I always been going ever since it was other provider I don’t know whose gonna come and help me... but I always get great help and prompt answers...Always feeling great to be coming back on same store because I know they will be helping me with any of My issues!!
I visited this store over a week ago and had the most stomach turning time getting a new activation. I requested the manager but was helped by Brianda, she was very unenthusiastic about helping me and I had the feeling she would have rather been Home sleeping. AT&T needs to step it up.
Tes is my go-to associate when Im shopping in here. Exemplary customer service every time I go into the store... hard to find anymore, and refreshing in todays climate! 10/10 🌟s
All some Customer service was great thank you ritz. For helping us with our account.
Edith is awesome she provided great costumer service& Offered us great deals on our phonesThank you so much !!!Go see her :)
Came into get a new phone today, worked with Fabian he was alot of help and was very patient with me and my wife this will be my home store moving forward very friendly staff
He did a good job. He helped me with everything I needed and gave me more details of phones. Best service I had at at&t
Fabian did a great job he helped me transfer all my information and helped me get some accessories ill be coming back to this location very friendly staff and helpful
Maritza is an exceptional salesperson.. She’s knowledgeable, patient and personable and helpful beyond words!!!
Sheila was amazing my experience overall was great she helped me thoroughly and made sure all my questions were answered!
Chris was very helpful taking care of business for the Pina family 👪. When nobody could!!! Thanks Chris ✌️.
The rep jose did a great job helping transfer all my Information from device to another and the manger kept checking on me to make sure I was okay.
Jordan was really a God send today my bill was a huge mess from when I upgraded and changed my plan he explained prorated charges and I left with a better understand, Jordan thank you so much for taking your time and making sure I understand what was going on and what to expect going forward! 10/10 service
Fantastic service! Noe was able answer all of our questions, get us set up in record time. We will definitely be recommending this location and Noe specifically. Great customer service and a great deal on our new phones!
The staff was very customer friendly and answered all of my questions, and they were very helpful. I love my new phone and I will definitely be back again
It was a great experience, we had tried so many times and Raz got it right! Many people tried but couldnt figured it out. Thumbs up and great service.
Ive seen a lot of great reviews for Josh so I came to work with him today and I wasnt disappointed. Hes exceptional, friendly, punctual, and professional.
Josh did a great job helping me! Go to Josh for all of your needs. Hes the best consultant Ive worked with here!
The real deal the national AT&T store. Security guard chunk as hell!
I came in today acquiring about high speed internet and the store rep Jordan help me get the best deal for internet through AT&T. I was paying way too much with xfinity . Thanks for your help Jordan.
Friendly, awesome customer service without the clique type mentality of some wireless stores. If you need a phone or need yours to work, this is the place for you!
Tes had 5 star customer service and Jackie was really kind at the door! I will be back to port over our daughters line next week to add our 6th line! Tes took his time with us and that’s what we appreciate most.
Martin is very professional as well as friendly. He’s very efficient and makes you want to come back as you feel like family when you leave.
Antonia helped me so much, and was super helpful and amazing.!!! Will be definitely returning to that store amazing services!
Tes was awesome...he jumped in and tackled some unusual issues my wife had while transferring game data from an old iPad onto her new iPad Air...and even helped us find a way to improve our service while reducing our bill. Six stars out of five.Shout out to manager Michael too!!
I have sooo many problems with my cricket phone where I couldn’t unlock it nor connect my Apple Watch but I would highly recommend Blia she is really great and caring person where u get your results plus she stay in contact with you in whatever it having problems with so I wanna give a big shout out to u Blia u really helped me in a confusing situation
We had an excellent experience with Carlos, he was polite, professional and knowledgeable, he resolved the several issues we had. Two thumbs up to Carlos
Absolutely and completely unhelpful. First, it took more than half an hour to get through to the store (it was an endless loop of questions that took me back to the same starting point).Then, once a real person got on the phone, I had to wrangle each bit of precious little information out of the woman I was speaking with. After far too long on the phone, she told me what I already knew, or should I say she confirmed what I knew: that Im eligible for an upgrade. The only qualifications are more than two years and the bill paid. Both apply, which I knew.What I wanted was information about the upgrade. She could not tell me that. That information can only be given in the store, in person. I finally gave up, said thank you, to which she responded, I hope Ive answered all your questions satisfactorily. Whoa ... do you suppose she was serious?Ive gone to this same store for many years and never been particularly happy with them. Since its very close, its convenient, and Ive continued going back. No more. That was their last shot at providing customer service.
Chris helped me out! The most patient guy in the whole store! Must visit the arore and go with him
Martin helped me upgrade to the galaxy z fold 3, I went to another store and they didnt help at all but Matin helped out and got me everything I needed
Ari was super helpful and was really knowledgeable about every question I had! 10/10 Friendly and great experience
I went in to do a phone trade in and Chris was incredibly helpful. Quality customer service.
Jordan was super patient with me today helped me put on my screen protector for me and the wife also informed us about a great promotion on accessories 👍 never have i had such great help
Love coming to this location these people really know what there doing, the manager Jordan was such a great help in explaining everything to me I highly recommend this store!!!
Super friendly the girl Brianda Soto. I told her what I wanted, got it and done. Didnt give the 5 stars because of the waiting I had to do outside, and it was hot. Totally not their fault, I blame it on the Rona!!
Sheila was so great and patient had no issues answering all of our concerns I’d come back to her all the time
Service was horrible. Girls would rather be chatting then helping the customer. They dont offer any deals like before.
Chris was super helpful and nice and even made our monthly bill cheaper, all in all a great experience.
Great people. Honest and caring. We got a good deal and everyone was willing to find the answers if they didnt know the answer to our question. We even gave Verizon a try just to make sure we gave them a chance to stay with them but they didnt even try.
Judith did a great job taking care of our needs. Would recommend coming here.
I waited 1 hour for them to tell me they did not have a phone to take payments, waste if time
Staff is great, very friendly and no wait...the only issue i have is, i bought a watch and was told that i do not need the activation card, which is completely wrong. I cannot numbersync my watch without it as i need the QR code on it, which pretty much defeats the purpose of getting it😑.....tried calling the store and nobody ever answers, ever!!!!
Great Service.... Thanks to AT&T for all their support for First Responders. Blia was awesome and very Knowledgeable. Highly recommend.
Thank you so very much Chris. I appreciate your help ;thank you so much . You are awesome you’re the best. I give you five stars all the way through and through .keep doing a magnificent job.
Sheila was amazing and helped me with all my needs so glad I got her !
I usually dont leave reviews online but I had to because of the amazing help I had from Ari from the Fresno location and he was way great!!!
I worked this morning with Martin G and he was awesome. It took quite a while to transfer everything to my new phone but he was patient and made sure I fully understood the process.
I had the Best experience with Juan Carmona, he was beyond Patient and took so much time explaining my new I Phone 11 .What an Asset to ATT! I will always request himKathleen Demas
Adriana was amazing from start to finish. She was patient and guided my daughter and I throughout the entire upgrading process. Great job Adriana
Brianda was great! She is very knowledgeable and got us the best deals. Ask for her, I definitely recommend.
Azriel was so patient and competent. He explained everything thoroughly. I was so relieved.
I go to Ari Martinez for all my AT&T needs he is very helpful and knowledgeable im extremely happy with my services ☺
Juan Was Very Helpful and explained everything Very well. answered all my questions very pleasant to talk to as well.. Thank you Juan
Went in on Saturday to get our phones ready for service, as we walked in associates were standing around doing nothing other were with clients , but never asked what we needed, worst customer service at this store😠
Had a great experience at AT&T, Fermin was a great help and made getting a new phone so easy would definitely recommend going to this AT&T location and getting help from Fermin!!
Raziel was amazing he helped me set up and explain everything on my new device.
Jeff was really great helping us out and when he had to go and the manager took over to finish up he was really great also. We appreciate everyone’s help and professionalism.
My experience was great! The gentleman who helped me out did such a great job at explaining every one of my questions. Thank u Hector Bravo! Highly recommend this location and Hector!
Romi was the most patient, helpful and sweetest at&t customer service representation i have ever experienced! 5 stars to Romi because of her dedication i have chosen not to leave at&t wireless, my confidence is fully restored!!!! Thank Romi.
Josh did a really good job at helping me out. Very polite and friendly. Good customer service
Out of all AT&T I always find myself going back to this one. The customer service is outstanding and they are the quickest to get you in and get you out. Highly recommend going to this specific AT&T
Chris was a great help and this store is always super helpful with all issues that I have
Ive always had the best customer service at this location! Irma helped me today and she was very knowledgeable and friendly!
Chris was very honest and straight forward. Great rep with excellent customer service skills.
The young lady that helped us was very informative, very nice, and my son and I would love to work with her again in the future!
I worked with Josh today, he helped me and answered all my questions I had about the device I wanted. He’s very patient and I would definitely recommend him to everyone!
Sheila was awesome! I went in for an upgrade and she made the process so easy.
Horrible!!! Ordered a phone... did not work, but was charged a “restocking fee” anyway. Ordered another phone... received the wrong color and to top it off, they could not figure out how to fix my account to get me the correct one... 2 hours later I am still waiting. It’s a comedy of errors and no one will take responsibility for it.
Was helped by a lady who obviously didnt want to be there and made me feel like she had better things to do then help me. Never made eye contact with me once. So I walked out. Will never return to that store again. Only reason I gave it a second star was because the store was clean. Thats it.
Great customer services and awesome worker Martin G. Will come back again.
4.5 (199 comments)
Review №1
2022-06-28Our customer service Representative: Selina was very knowledgeable. And was ready to tackle any or all of our Phones. Giving them a Tuneup.:-)) and Recommended an upgrade. But with no pressure tactics. So coming soon I’ll definitely go back and network with this awesome customer service representative. I’ll give her a Two Thumbs up.
Review №2
2022-04-28Great customer service. Found what we went for. Was set up quickly. Loved the store layout. Easy to shop. Creepy how I got the impression they knew who we were before we said our name. If u ran Att customer n have the app on your phone. Can they trace that?
Review №3
2022-05-03We were at at&t store today and helped by Jaylin Fingers .we wanted to know about separating one of phone line to separate account.we been to different stores in Fresno many times since last 15 to 18 years but this is the first time who explained us the way nobody explained before give us notes in the paper. Really helpful.. thanking you. We appreciate the way she helped us.
Review №4
2022-09-17Great Costumer Service from the moment you walk in. I didn’t have to wait long to get help . Came in for an upgrade , Tony helped me . Explained the new features on the new iPhone 14 helped me choose the best fit , helped transfer my information over , and apply my new accessories to my new phone . I can honestly say they made my upgrade much easier . will be coming here from now on 👍🏻
Review №5
2022-09-03The person who gave me my new phone SCAMMED me. They signed me up for insurance when i said NO, did not disclose the pretenses of the plan and told me a false monthly payment, told me my activation fee was waived when it was NOT and made this a whole headache. Wish I knew who the gentleman was so I could call him out.they are all commission based so figures. 0/10.Update: his name is Christian. Not to mention, I got signed up for FirstNet when apparently my job title was not something that was approved with them so I had the HEADACHE of having to switch and call and switch and call until I had everything straightened out. Such a disaster. If only he had been honest with me from the start.
Review №6
2022-08-19My phone screen went black. It still rang and vibrated, but the screen was black.I took it to them, they fixed it in 3 hours and it was only $29.00. Great experience.
Review №7
2022-05-09Do not switch to ATT. 5g speeds are not reliable or fast. Half the time I get 0 data even with 5g and full bars. The other half of the time I get 3mbps, which is far from fast. When I switched I was told by Sal that I would be getting 25% off my wireless bill because Im an existing att internet customer. Ended up being a bait and switch as he never combined my accounts so I am not receiving the promised price. When I visited the store to get this all sorted out the employees here were entirely useless. They just told me to call customer service. They sat behind me while I spent and hour and a half on the line with there customer service line. Anytime the customer service line had a question for the store employees they refused to speak to there own customer service line. Will definitely be canceling my service.
Review №8
2022-04-17Loved this location and go out of my way to go because of the service, but had the worse service yesterday but more than 1 of their employees and took 3 hours to finish a simple phone transfer and exchange. Really unsatisfied by both the carelessness of the guy with no nametag who almost factory reset the new phone i just spent hours movings info to, to the manager who was giving everyone who had questions attitude.
Review №9
2022-04-24The Team at the AT&T store on Blackstone and San Jose in Fresno California went above and beyond to help me and my family. Brianda & Yani helped us transition from Cricket to AT&T with ease. Much respect. THANKS.
Review №10
2022-08-06Very nice lady that help us with our email back fr conie