Delivery
Yes
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
It has to be the best experience I have ever encountered in purchasing a vehicle. Not only did I leave with an unbelievable deal, but I also didnt even have to leave the comforts of my own home. Just Amazing! Thank you Dean, Thank you Juan! Thank You Carson Honda, you guys are the best!
A++ customer service!I purchased a Honda HR-V from Carson Honda and they definitely went above and beyond. I typically hate coming into dealerships but they really defied all the negative stereotypes I had.Tim (the GM) personally took care of us. He proactively kept me updated on the process over multiple weeks. Checked in on me and always answered texts right awayWould definitely come back again for my next car in the future
The team at Carson Honda is amazing! This is my third car from this location. I have enjoyed each one of them for many many many happy years. This time, I had the greatest pleasure to be serviced by Vinnie Enriquez. He was extremely knowledgeable about their inventory, he kept me at my budget, and he made sure i left there with the best car. He really took the time to listen to what i was looking for. He was not pushy or intense, he was calm and honest. He even drove all the way to Buena Park to transport my car from that location directly to my home. Talk about exceptional service and putting the customer first! I will forever be grateful to him for helping drive off with a good deal on this car. This car will serve our family for a long time. Thank you Carson Honda and thank you Vinnie!
Extremely friendly and helpful customer servís is fantastic thank you Tim, Austin, Alex and Dean you guys rock!! Definitely if you are interested in purchasing or servicing a vehicle stop here first. Great prices !!! Thank you 🙏🏽 Carson Honda I will definitely be returning, smoothest car purchase I have made by far !
Edit Feb 2022: Took my pilot in for recall service and decided to get a transmission flush. My service advisor Renae was cool. She wasnt pushy or tired to upsell. Reason I took off a star is as follows:1) upon check in they looked up my VIN. When the info came up it was a completely different name and address using MY VIN. This left my worrying about VIN cloning bit Renae mentioned that it should not happen again after she updated my info.2) The service tech left a mess of transmission fluid under the hood! Not a good practice. Attention to detail makes customers happy. I was always told to leave things the way you found it or in a better condition (See pics). They did follow up with an apology so I believe 1 star off is fair.Overall still not bad. My Pilot does run better after the service but please treat your customers vehicles like your own.Review from 3 yrs ago:Took my pilot in for B1 service with no appointment for the first time at this location. Was promptly helped and processed fast. My tech recommended some additional service based on the maintenance minder in the vehicle but did not pressure me. I didnt wait long at all. Will definitely go back for service.
I just bought this beautiful Honda Pilot black edition thanks to vinny and dean the best manager in Carson Honda thank you for making me a very good deal and fortunate to have come with you guys recommended by one of my best friends that I know for over 10 years thanks again Carson Honda
Hello! I visited Carson Honda for the third time, and let me tell you, it’s true what they say “the third times a charm. “ I luckily came across Kevin Click whom was very friendly and understanding in my situation that day. He’s the absolute best! 🙌🏻 Changed my whole perspective on this place! Thank you for your service
Erwin is the best , hes always taken care of me ,my family members, friends and their vehicles. Thank you for always making time for us in the service department. The parts manager Juan, Tim and the whole crew is the best. We dont buy Hondas anywhere else .
Came to buy a new car, Joseph and Alejandro helped me a bunch. Both gave me the best deal and also helped me through the process of buying the car. I was really happy with there work and business I highly recommend going to both these guys if your going to buy a car !
Carson Honda is by far the most welcoming and friendly car dealership I have ever been too!! I recommend them to anyone that wants to get a new or preowned vehicle, I have personally bought to cars off of them and will definitely be coming back in the future, Tim and Dean have excellent customer service skills and are very knowledgeable when it comes to vehicles! they know how to help you find what your looking for, I was treated like family and I love their positive vibes! Joseph was also so professional and listened to all our needs and wants that we look for in a car he definitely made our second experience super pleasant and smooth. Thank you guys for treating your community like family!
Vinny really was so helpful and genuine. He helped my family and I find the car we wanted and he really worked with us, alongside the rest of the salespeople. Definitely a memorable experience and with great customer service!
I love going here me and my husband both bought our cars here. Great deals plus the workers are very friendly! Amazing customer service and they are quick to answer our questions. I recommend this place 100% 👌 and I love our cars!!
Thanks Carson Honda for the great service ones again. Thanks to our salesman Miguel Alfaro and Francisco for all your help. If you are looking for a car definitely contact Miguel. My wife is really happy with her new Crv.
While everyone else was charging a markup ($2-3k) and adding on things to inflate the value of cars ($2-3k as well), Carson Honda did neither of that. They also offered me a great deal before I even walked into the dealer. When I arrived in person, it was literally to drive the car and buy, no time wasted going back and forth negotiating. I was helped by Maria, Levi and Lorenzo. Highly recommend this team!
I went with my friend to buy Honda CR-V for him. They said they dont have the model we are looking for but if we do the deal and sign the paper and deposit, would order the car.My friend did all the paperwork, paid deposit, and all. But they did not gave him the car on the planned date. Found out they even never attempted to get the car. Such a waste of time and energy.Worse thing is when he asked for refund, they made just forwarded the call here and there. Everyone is fraud in this honda dealer . Please be aware. Never recommend this store to my friends, family or anyone if they wanna buy car..What a lie, scam and fraud things they do. They simple don’t care about customer service.They wasted our a lot time, energy and money.
Purchased a new Accord Touring from Carson Honda. My sales rep Keison was absolutely wonderful. I flew in from northern California into Long Beach and was in and out in less than 2 hours. Just the way I like it.Everyone I met was great and knowledgeable. I would recommend this dealer to anyone. Keison Thank you again .
Joey was great! Gave me VIP service and was very helpful showing me all the cool features the 2022 HRV had to offer. Tim was also great with getting me a good leasing deal
Professional and friendly staff. They presented a fair deal through an email exchange and we made our purchase the same night. We were there for and hour and 20 minutes and drove the new vehicle home. Great experience, highly recommended.
I am purchased many cars over my years. I would say most all experiences were stressful. However, Carson Honda has changed my view of salespersons and dealerships completely. Each and every step of this journey was met with joy, a high level of professionalism, friendiness and an over all spirit of wanting my experience to be special. It was special.I celebrate my experience and send an additional amount of gratitude to Tim, Miguel and Francisco. By the way, my car is amazing and just what I was wanting in features, styling, performance and color- radiant red with Ivory interior! Accord EXL Hydrid! Thank you again. Lynda
Had a seamless experience with Carson Honda in buying my new Honda CR-V Hybrid. My Sales rep Joseph Advinculla one of the best rep , helped me to explain about the current situation and helped to get a better deal for the car. He will be to your go to guy while you want to meet any one in carson Honda. He was able to get the Car before the date he promised and was very prompt in answering the questions and calls. A special mention to Dean the General Manager , understood my situation and spoke to district head to get the car well before the date it was promised. Kudos to carson Honda. Thanks to Joseph for all your efforts, I will give you 10/10 for all your efforts.
I went yesterday to trade in my lease for another car Honda Accord 2.0t 2022 and it was the best decision I made so far I love my car all thank to Jose and Cesar and being patience. I really appreciate everything you did.
My 2nd lease with Carson Honda was coming up so I was looking to lease a 3rd car. I would say my first lease experience was fantastic, my 2nd was just ok, and this last experience was once again fantastic. Leslie reached out to me and worked with me to get my car appraised and I told her my general expectations. Leslie was fantastic. Very nice, patient, and helpful. Leslie set up an appointment and I had the goal of getting a new 2022. I met with Justin Ruiz as my Sales Consultant, and he help lay out all my options. I didnt feel any pressure and he was wonderful at helping me choose the right option for me. I ended up purchasing my current lease, and very happy. Justin was friendly, straightforward, and even shared with me a low-calorie chicken alfredo recipe Im excited to try. Ozzie in financing was also extremely helpful, answering all my questions and when I asked for something to drink, he gave me a drink directly from his personal mini fridge. Carson Honda isnt even my closest Honda Dealer, but this definitely became my go-to Honda Dealer.
Vinny Enriquez from Carson Honda helped me get my first ever car from a lot with a great deal! He was very informative and knowledgeable about everything. Any question I had he came back with an very informative answer.
With the recent hike in gas prices it became tough for me to continue using my SUV for communiting to work so I needed to buy a used car that would be gas efficient. I did some research, giving preference to local dealerships, but having a big enough field to have multiple choices to pick from. I started doing a few dealership visits, test drives, talking to different people.Not making the background story longer, I visited Carson Honda interested in one particular car. Vincent Viny E. was the sales consultant that greeted me to assist me with a possible purchase. I have to say all the used cars were about the same price range and about the same mileage so for me it came down to the person helping me through the process--I did not even care so much about color. I appreciated Vincents authenticity and honesty throughout the process. I had talked to other salespeople in other dealerships and things just did not seem right from the beginning, or at all. With Vincent, from the start the experience was cordial and amicable. It was appreciated since in other places there was an unnecessary wait, and/or meeting certain requirements before test driving the car.I like people who are willing to admit their lack of knowledge about something and say I dont know or Let me ask someone else instead of pretending to know everything and just lie. I would not hesitate to contact Vincent again if I have the oppoprtunity/necessity to buy another car in the future. He was professional, informative and patient throughout the process.I visited the dealership just to test drive the car and see it in person but I decided to buy it that day because of Vincent. Thank you to him and the rest of the team at this dealership for this positive buying experience.
Everyone here at Carson Honda was so nice and offered great explanations, service, and insight - especially Vinny Enriquez, the salesman who assisted my dad and I. He consistently made sure that we were taken care of and even helped us look at different cars and test drive different models to ensure we were 100% happy with our purchase. Even on his days off he made himself available to answer questions and would follow up with us to see if there was anything needed. We wanted a certain color and he went above and beyond to get that color shipped over in multiple different models! When you go to Carson Honda ask for Vinny!!! He will take care of you and you won’t regret it :)
No one will read this, but what’s the point of making an oil change appt if the wait is two hours anyway. And I get an email saying I missed my appt. I didn’t miss a thing, the staff was unprepared. I made a 7am appt for a reason. They are always very slow but I didn’t usually mind waiting. This was the straw on the camels back, and it was my birthday. Get it together.
I went in there not expecting to be able to walk out with anything new my best scenario was another semi new car I haven’t had much luck with them so I went in anyways and Leslie and Miguel were a dream team Leslie for convincing me to take a chance and Miguel for dragging on with me and getting me to a payment I felt comfortable with I had just gone to Scott Robinson to inquire with them and worst experience of my life Carson Honda and there crew completely turned my car buying experience to the greatest direction my next car will definitely be with them again
Let me start of by saying this is now our 6th Honda from here. As a previous employee and now long time loyal customer. They have it down on how to take care of your next purchase from Honda or even any pre owned vehicle. It is the smoothest most transparent purchase experience every time I come. This is my family with Honda. Everyone from the GM Tim,Gary Cesar, along with my Experience salesman, Calvin make me want to come back every time. Please don’t consider buying your Honda anywhere else but here.
Smooth process from beginning to end! Everyone was friendly and answered all questions. Calvin went above and beyond to take care of us and expedite the entire process in a timely fashion!
The Carson honda staff was amazing Julio was the best seller, I could have ever worked with, this is my third car I have leased from your facility and I wouldn’t go no where else thank you so much for everyone help in making this possible time to enjoy my new 2022 Honda Accord
The service is terrible and the person who attended me was very rude and arrogant and did not want to assist me and told me that my vehicle was not covered for me to change the brakes since she had been working there for 5 years and no car is covered by the brakes. I asked her to call the manager and she told me hold on and when the manager show up it was not him this person was a an employee, he pretended to be him and at last he told me that the manager was not there I felt very disappointed and decided to leave since they They began to tell me that if I didnt like the service, I could go to another place. I left and called the place to file my complaint but until now no one called me I think that this place don’t care about customers and that is why no one goes to this dealer for service since the management does not care either. I would like Honda company to investigate this poor service they give to customers. I hope I never return to this place..this happened 4/6/2022
I bought my car at another dealer out of state but was told I could go to any dealership to have it serviced. I had to repeat myself multiple times to Renae. She wasnt listening to the information I was giving her. She was more concerned about where I lived oppose to addressing why I was at the service center.
Had a great experience here at Carson Honda! Tim, one of their GMs provided excellent customer service and a very competitive rate on my Honda Ridgeline purchase. I had shopped around a numerous Honda Dealerships and this one had the most professional communication with me. The bottomline price is important and with Carson Honda, I was able to secure a reasonable price and excellent service at the same time. Tim was professional and clear in all of his communications. He answered all my questions in detail. At the dealership, the salesman Joseph was able to assist me in test driving and reviewing items that were most important to me. Details are important and Joseph was honest and clear. He was patient and worked to answer all the questions I had about the numbers. Joseph also took time during his day off to drop off my vehicle at my house. Overall, it was excellent service and worth the trip out to Carson. I would look forward in doing business with Carson Honda in the future again and recommend you check them out as well.
Carson Honda has given me some amazing opportunities when it comes to car purchasing/ leasing! I had my first car leased out 3 years ago and just recently came back to trade-in and their prices are unbeatable and truly unmatchable. Their servicing overall is amazing and their passion to work with you is intense, they truly just want you to leave the dealership with a big smile on your face like I did (: ! A big shout out to Austin from Carson HONDA that gave me amazing service from the moment I stepped foot out of my car. He was attentive and he tried his best to accommodate to what I wanted and to what he could do for me. I am never disappointed and I am extremely grateful for all they have done for me so far. Keep up the great work guys!
Helpful staff, friendly from start to finish, and answered all of my questions! I came in to go over some lease options and appreciated my experience. The facilities were clean and I was able to find the car I was looking for. Thank you Cesar and Jose!
Julio Hernandez was our salesperson today. He was extremely informative on various vehicles sold at the dealership and went to extreme lengths to ensure that we found a vehicle we were looking for. He took the time to thoroughly explain the features of the vehicle and helped us get the best finance. The service received today has sold me on buying all future vehicles through Carson Honda. If youre looking for a great vehicle with excellent service, make sure to ask for Julio Hernandez.
Carson Honda was really great. One of the guys helping me was Keesun. Keesun among other associates their were very helpful and explained everything I needed to know. Carson Honda honestly made me feel good about purchasing a car.
Joseph & Dean did a great job in helping me purchase my new Honda Accord!
Went to get an Oil change and ended up buying a new car. Vinny was the best! He was very knowledgeable and professional. Hes your guy to go to!! Thank you Vinny for a great experience!
First time at Carson Honda for service and the wait time was ridiculous!! I had an appointment at 7:45A.M and was not assisted until 8:26. When asking why so much of a wait and why nothing is being done to remedy it the reply was that the system schedules the appointments and they have no control. When asked whom I could address in regards the advisor stated ” my Manager but I don’t think you will get an answer soon since he has been out. “ My rating is not for friendliness nor is it for service rendered.the company is responsible for controlling the system of needed to. It is unacceptable to have to wait 45 minutes in line for an appointment.
I Want To Thank Joseph A. For TakingThe Time Getting Me The Car Exactly!!What I Was Looking For. Very PatientWith Me And Helping Me Filling Up ThePaperwork., Ill Give You ***** If I EverBuy A Car Again... Definitely Buy ItFrom You,,, Joseph. Thank You VeryMuch!!!
Have taken a couple of friends here to buy a car. This is truly an honorable establishment. Fair and honest dealings.Great service.Kudos to Dean and the rest of his crew.
Hands down one is the best sale experience I have ever had buying a buy Tyler Hunsaker took his talk to explain everything about the car and numbers he was very patient and understanding not pushy in any way such a good feeling to not be rushed if pushed manger alex was the same I felt welcomed when I walked in and felt like I was at home they both where very helpful I would recommend carson Honda for any one looking for a car ask for Tyler u will be taken care of very good person to work with
I called around earlier this week inquiring about the new 2020 Civic Hatchback Sport Touring. After a few phone calls I decided on making an appointment at Carson Honda. I talked to Brianna on the phone who was just insanely nice and inviting. She promised me that I would be able to test out the Sport Touring trim, specifically, which a lot of the other dealerships in the area didn’t seem to have on the lot. Brianna followed up with me after the call making sure that I had the directions and all of the details. I arrived Tuesday afternoon and met Blake who spent literally the entire night with me independently answering all of my questions and helping me thoroughly test the vehicle. By the end of the night I was feeling ready to commit, and Blake and Octavio helped me through the whole appraisal/trade-in process for my old 2009 Civic. We negotiated a bit, and I feel very happy with where we ultimately landed on the financials. Just an all around great experience and I love driving this damn car! Thanks so much guys! I will be back in 2030!
Carson Honda delivered my new 2021 Pilot to my home this morning and I couldnt be happier. I was a bit nervous about not going with a local dealership, but from start to finish, leasing this car was a pleasure. I didnt get any of the game playing I experienced at some of my local dealerships. Carson Honda gave me an amazing deal on the car I wanted. There was no pressure and everyone I communicated with was professional, pleasant, and informative. Thank you so much Francisco Razo, Kamsorth Soeung, and Jose Larios for providing exceptional customer service and making an experience that is normally stressful and disappointing the complete opposite. You went above and beyond my expectations. My car even arrived here with a full tank of gas and a big red bow on it!
Julio & Alejandro were the bestest associates to work with. We came in with a budget in mind and they worked miracles. I mean MIRACLES. Very grateful for these two folks. Definitely will be returning once our lease is up to get another vehicle for sure! I am leaving a happy woman.
Justin Ruiz and Dean Hayek were absolutely amazing! We went in knowing what car we wanted and they did everything possible to make it happen. They were both professional, courteous and friendly. The whole process went nice and smooth, they had me driving out of there in a new 2022 Honda Accord in under 2 1/2 hours. Totally worth the 3 hours it took for us to get there. Had a great experience and recommend Carson Honda to everyone!
I have purchased vehicles in the past from this location and salesperson was really helpful. He got me the lowest possible interest rate on a loan. However a few weeks ago I went there to have some work done on my Honda Accord and they werent able to accept my car because it was too many cars ahead of me and this was like at about 2:00 in the afternoon.
Outstanding team. I drove from San Diego for the deal. The Carson Honda team was very attentive. The dealership manager actually approved the deal. The is the 6th Honda that we have owned. This Hybrid I plan to keep for years.
Thank You Jose and Alejandro , they approved me for my new car and explained everything so well in regards to rates before and after the purchase these two wonderful sales men made it happen knowing I had no credit and was a first time buyer
Alejandro and Justin we’re awesome. They went above and beyond my expectations. Help me get in to a 2022 Honda Pilot. Always happy to becoming back to Honda. Great service as always.
Can’t thank these guys enough, I wasn’t the easiest to work with and they managed and I walked out with my 22’ Honda Accord that I always wanted! Thank you to everyone who made it possible for me to leave with the accord I always wanted, the absolute best!! 🥳
I had an unpleasant experience at Carson Honda. It was so negative that I’m taking time to review their service. On August 30 I drove to get my Odyssey serviced and to my surprise, I was turned away because I had no appointment. I requested to speak to a manager and again to my surprise, the service manager Ron refused to speak to me. So a second car porter came to tell me that I was not getting service unless I had an appointment. Keep in mind that I was willing to drop off my vehicle. So after 30 minutes of waiting in line, and having both car porters reach out to Ron the service manager to speak to, he refused to speak to me. He didn’t even acknowledge that I was there. He didn’t even look my way.So I left to never return again.The reviews on vehicle purchases are great but on the service side they are bad. I’m not sure if they don’t have the staff necessary for the demand, but from what I observed, Ron was the only one checking in appointments.All in all, in a dealership business, customers should not be turned away for any reason, and staffing issues should be addressed ASAP.
Had a great experience buying a new vehicle. Calvin Oum (leasing consultant), Sebastian and Ceasar (Sales Manager) all were very professional and welcoming. I would highly recommend this dealership for any new or used vehicles. 5 stars all the way :)
Came in for a vehicle and was unable to afford the monthly due to the markups but Tim, the manager, did everything he could to help us get to the lowest rate possible considering all of the high markups. He provided an easy process and we were in and out within 2 hours. I am very happy with his professionalism and patience with me as I can be a tough customer. Thank you Tim, Dean, and Juan!
Went here trying to get a new car, and had low expectations due to my credit etc.. However, my salesman Joseph A. went above and beyond to get me off the lot with a car in my price range, and car make and model. He was super helpful and I would highly recommend this location!!!! Couldn’t be more excited about my purchase. If you need a new car come here, and let Joseph take care of you 😊
I recently purchased a used 2019 Honda Insight from Carson Honda. Calvin was my sales guy and he was really easy to work with...not pushy at all and treated me well from start to finish. My Honda Insight had a small dent and poor touch up paint job on the rear bumper (which I didnt notice until I got home). Calvin talked to his manager and they were able to get it fixed for me which I really appreciated. Also, Leslie was able to help me get a great deal on my trade-in which was the main reason I decided to purchase the vehicle from Carson. I would definitely recommend Carson Honda!
Sandra is awesome, super friendly and communicative, she lead me over to Miguel Alfaro who went out of his way to make my little family feel comfortable and my car purchase feel easy peasy. Miguel made sure I was given the best deal to fit my budget and yet roll out with a brand new car. Carson Honda is the best!
I recently purchased a new car here and the service was quick and simple. Great experience working with Vinny and The rest of the team.
If youre looking to get into a Honda, I would recommend you head straight to Carson Honda and not bother with any other dealerships. Everyone is super nice and helpful, but if possible work with Frankie/Calvin/Dean/Gary. A little back story … I reached out to 2 dealers via cellphone (Weir Canyon & Cerritos) and they had ZERO interest in helping get into two new cars so I decided to walk into Downey since they had inventory and they did not want to work with me either and they actually told me to go to Carson Honda so thats exactly what I did!! I walked in and was greeted immediately by Frankie/Calvin who then connected me with Dean (GSM) and not long after I leased two 2022 Civic Sports. Thank you Carson Honda for having a great team!!
The best customer service by Michael. He was able to get us approved in less than 10 minutes.
Vincent was great at helping me get the deal I wanted and was very knowledgeable at laying out all the features of my new car!
I had the best possible experience buying a used car from Carson Honda. Kevin Click was super friendly and helpful. He walked me through every step of the process including checking in with me after the purchase was complete. He also made sure that I got an excellent deal, and beat my banks interest rate for financing. Everyone I interacted with at Carson Honda was friendly and helpful. I would highly recommend them for your next vehicle purchase.
Called today at 830am and ask if I could bring my car for service without an appointment, lady on the phone said she would confirm first, after being on hold she came back saying I could drop off the car and it would be ready in the afternoon with a charge of around $150+ for a diagnose, so I made schedule arrangements for work and got to the dealership 30 min after I had called them, to my surprise when I got there, I was refused service stating I needed an appointment, spoke to manager Alan and he stated that I could drop off the car but would be ready until the next day. I explained to him that I had previously called, showed him my call records on my phone and he stated that I called the 1800 number. Long story short, my car was never serviced, I wasted time and gas taking my car there in vane.This is a reflection of poor organization and communication among staff members and management that results in a negative impact to business and customer experience. This could’ve easily been avoided if the correct information was given to begin with and staff providing service when they said such service was available.
We really were so pleased with the great job our sales person did for us. was very helpful and just attentive to every question and was able to get us in the car that we could afford. Kevin Click thanks again sir for your assistance and for all you did for us. Happy wife happy life! here is my wife below!
I enjoyed the experience of purchasing my civic hatchback sport from Carson Honda. I am a bit disappointed that the a/c has never been working right, and i keep hearing from Carson Honda as well as Honda of America that my condenser has warranty. Due to some defect from 2016-2021 or something so now they offer this warranty extension but I have to pay for the recharge which is about $360. They said they would put some dye and if it ends up leaking then they will replace it. I don’t quite agree with this statement because it might not be leaking externally and no one knows if it functioning correctly internally either but of course I must pay a little extra even though I paid for the car in full same day I got it. I have yet to feel the a/c work at peak performance and no other shop has the equipment, so they say. I guess i have no other choice but to pay them for the recharge sooner or later. 😔New update as of August 13th: They are taking care of me now with an appointment next week, Thank You Carson Honda. You guys and gals are very helpful. I appreciate the covered recharge. 👍
Miguel and Lorenzo are amazing. Miguel went above and beyond to help every step of the way showing my dad an I cars. Even was able to get me into a new car. The manger Lorenzo helped with the financing and everything went well. Excellent service cant be beat. Carson Honda is the best. They are all helpful Honda people. Most well mannered and polite salesmen and women ive ever encountered.
Great experience at Carson Honda. Had offer before going in. No time wasted, was in and out in less than 3 hours. I was helped by Brianna, Levi and Dean! Heck of a team!Would definitely recommend this dealer to EVERYONE! The staff was professional, extremely helpful, caring and honest. Thank you Carson Honda!
We went in there looking for a new 2022 civic and left exactly with that. Justin Ruiz was such a great help in getting us into something we were really going to enjoy. I would definitely recommend working with him when attending this dealership.
We purchased our 4th car from Carson Honda and our experience keeps getting better. Kevin Click helped us get the car we wanted and more importantly, the deal we wanted and felt comfortable. He’s helped twice already and our experience with him has been positive, amazing, and with no doubt, we will be back. Thank you Kevin and Dean!
I had the best experience here. I absolutely love my car and the deal I received. The service was was amazing !! Everyone was very friendly . Tim and Tyler were great . Tyler informed me about all the car features and made my experience fast and easy . Tim was constantly checking to see if everything was running smooth . The car experience Is by far the fastest abs nest I had . I will definitely be referring this dealership to my friends !! ITS ALL ABOUT GREAT CUSTOMER SERVICE!!
On 12/12/21 I went to Carson Honda to look at a 22 Honda Civic Sport. Vinny Enriquez took me on a test drive. He was very knowledgeable of the features on the car. We started talking numbers, told him what I wanted to pay. Alejandro Hernandez also helped with the process of the deal. He also was very professional, not pushy or demanding. When we couldn’t come to an agreement Dean Hayek approached me and asked what he could do to get a deal done. He accepted the terms I wanted, and the deal was done. Also I had an offer with Carmax to trade in my CX5. Carson Honda matched the offer. It saved me from having to drive back to Carmax. Thank You Vinny, Alejandro, and Dean. I am very happy with my purchase of my new car!Orlando
Ricky A. (Car salesman) and Cesar G. (Assistant sales manager) were both FANTASTIC! I bought my car last week, and my husband enjoyed the experience so much that he also got his car here this week! We had a few issues with my husbands car and had to trade it for another model, but it was such a pleasant experience with these guys. We live 2 hours away but it is worth the drive all three times! They were so kind and extremely helpful. Also, Alejandro and Kevin (both salesmen) were very friendly and offered their advice. My only issue with this location was that the general manager, Dean, was extremely condescending and made me very uncomfortable. Apparently I’m “emotional” and cannot tell the difference between perception versus reality. Other than this unpleasant encounter with Dean, this is the best dealership I have ever been to. Keep up the good work guys! You definitely have our business because all the people on the sales floor are AWESOME.
My car was serviced at Carson Honda two weeks ago. I am completely delighted with their services, and i would i want to express my gratitude to my advisor, Shelton Brooke, for assisting me and explaining what needs to be fixed and done in my vehicle. Keep up the excellent work Brooke!👍🏼
I dont normally write reviews, but I had such a great experience that I wanted to share. After researching the different models, I had a phone call with Sandra R. who was exceptional - she was informative about pricing, helpful laying out the details, and always responded in a timely fashion. The next day, we made an appointment to schedule a test drive. We were helped by Jose L. who was absolutely phenomenal. Our family has purchased vehicles from multiple brands throughout the SoCal region and Jose has been by far the best. He provided objective details, was genuine, and did not seem to force anything that we did not want. Jose communicated and laid out every detail. He made this entire process smooth and seamless. There seems to be a cohesive work environment and clear communication between the team members.
It was bad I came in for a maintenance due B1 code only and my car had no shaking and when I drove off from the dealer it was shaking and giving some messages I never seen before and when I came back the manager did not want to help so I got a little angry because I’m a customer and customer service and respect goes a long way I had to deal with him calling the sheriff then I talk to the manager over him and his name is Tim very helpful but this is the first and last time I come to Carson Honda for service because staff is unprofessional I’m not going to come in with nothing wrong but an oil change and and leave with problems
I’m have been coming to this dealership for many years for past and present cars. I recently took my car in for regular maintenance. I needed oil change and tire service- my tire pressure light had come on for the first time since I purchased the car (less than a year), and tire rotation. Within days of service the tire pressure light had come back on. Turns out I had been driving with a nail in one the whole time. I live an hour+ away, and made time to come to this service center/dealership because of their quality work. But I am disappointed with the seemingly lack of attention to detail and quality checking during the process this time. Now I’m faced with the inconvenience of taking time off to go back and have it fixed, or taking it somewhere else and paying for them to patch it.
Im super excited about todays visit to Carson Honda. Although walking into, the dealership with our guards up, my mother and I left happy customers. For the the amount of people that were present on a Sunday, the staff were working extra hard to acknowledge all the customers. Were really happy with the employees assigned to us Leslie, Luis, Tyler, & Mr. Hun. All of them were super humble and helpful.I definitely would recommend this location to family and friends. Thank you!!
Austin was helping us out with a brand new 2022 Civic. He showed us around and guided us to the very last white civic. Austin was very friendly, helpful, and made us feel very comfortable. They were very knowledgeable. And were able to give us a good deal for the car.I must say that this was my best car shopping experience.
I had a great experience at Carson Honda. Tyler, was very accommodating, attentive with great customer service. The manager, Alejandro, made sure to fulfill all of my requests (and I had many) I will definitely return and refer friends/family.
Joseph A. Is extremely helpful. His no-B.S. approach was exactly what I needed as a serious customer. Joseph went out of his way to make the deal work for me and my specific needs. Ask for him if you want to buy a car. Thanks so much Joseph, and the rest of the team at Carson Honda!
Service is really slow! Much faster or efficient service experience when I had a Prius with Toyota . Also oil change is cheaper with Toyota in my experience. The sells department is cool.and helpful.
This place is great!!! Mike & Alejandro are amazing. They worked with me till I was approved for a new car with a reasonable monthly payment... I recommend Carson Honda too everyone thats looking for a new or used car...
I had the most amazing experience today at Carson Honda!! My salesman Kevin Click did an awesome job finding me the perfect car for the perfect price! Also Juan and their manager Lorenzo made the experience great! We came back to secure the deal and could not be happier that we chose this Honda here in Southern California. Huge thank you and shoutouts to you guys! Awesome service, highly recommended! AND Kevin has a great head of hair for an older man. Okay my review is done here, thank you for reading!
I went to Carson Honda to look at the cars and the staff there were super friendly and nice. Mike Ramirez and Alejandro were extremely helpful and made the process of purchasing one very quick and easy. They gave me a new Honda Civic for a reasonable price I would definitely recommend Carson Honda to my friends!
Wish I could give them no stars. They have the worst customer service. I called this location about 6 times, they tell you to leave a message with your name and number but they never get back to you. It’s convenient how when your spending your hard earned money with you they wanna be nice and pleasant but, after they have your money they don’t care. After my lease is up I will definitely be taking my business elsewhere
My wife and I went last minute car shopping. We actually went on a friend’s recommendation. I have to tell you; what a wonderful experience we had at Carson Honda. The staff, the sale people and management (Dean) treated us well throughout the whole time! Thank you Carson Honda, my wife loves her new car. Special thanks to Micheal, our salesman. Keep up the great work Honda of Carson team.
We purchased a car from this dealership close to a month ago and were charged an extra fee for some sort of security system. We have not received the log in for the app for this security system and have requested it several times. We called the service department on numerous occasions and have not been able to reach anyone. This dealership has really poor service. Once they sell you the car, they can’t be bothered to assist with any issues or concerns.
Carson Honda was amazing. I came in looking to lease a car and not only did they do that, they did more. They went above and beyond to make sure I was taken care of. They were professional, quick, and friendly. Alejandro Hernández and Julio Hernández are purely awesome. The easiest car I’ve ever purchased. The switch from Toyota to Honda was a no brainer. Thanks guys!!
Erwin at Carson Honda is an amazing Service Rep. He is professional, courteous, respectful, hardworking, caring and honest! I appreciate his exceptional customer service skills. I am at ease when I take my car to Carson Honda because Erwin is amazing! Thanks again for another wonderful experience at Carson Honda!!!!!
Been a faithful customer of Carson Honda since 2016 when I bought my wife her honda civic, the experience was pleasant so I bought myself a honda too in 2017. Been getting both Hondas serviced for maintenance there regularly, but as of my last 3 services I been amazed by the great customer service provided by a service advisor by the name of MALIK JENNINGS. The service this young man provides, exceed my expectations when it comes to customer satisfaction. From getting my routine maintenance, transmission flush,brakes serviced, etc. Malik always keeps me posted on how long it will take for my car to be ready, he advises and explains in depth what services are needed to keep the car up to date with routine maintenance. Been coming here since 2016 and never got a service advisor that went above and beyond to make sure the customer is happy with their services. Shows that this guy is really passionate about his job, the professionalism and helpfulness Malik is always showing is impressive , courteous & friendly...that does not only make getting our vehicles serviced here at Carson Honda that much better but feels welcoming to keep returning .. Thanks Carson Honda for having great people like him.
I am thrilled that my sister brought me to Carson Honda! The service I received was spectacular!!! Kevin was super helpful not only with giving me all the information to make a purchase but even entertained our kids! They absolutely adored him. I am so happy to be able to drive out of here in my new car with everything I came looking for. Can’t wait to come get another car again down the line. I definitely recommend taking a drive out here if you’re looking for a vehicle. Thank you Kevin and the rest of the Carson Honda team!
Bought a Hybrid Clarity this weekend 3/21/21 and had the most amazing wonderful sales associate Kevin Click. He’s awesome!! Had the best experience buying our first Honda car. Definitely go see him. Thank you Honda for that random act of helpfulness. 😁
I just purchased a used car at Carson Honda. I was treated like a was purchasing the most expensive car on the lot. Calvin and Ceasar were extremely helpful and very professional . I would recommend them to all my family.
One of the best car experiences I’ve been a part of. My salesperson named was Julio. MAKE SURE TO ASK FOR HIM if you ever come in. Very professional, relatable, and will work with your budget!
My husband and I have had 2 excellent experiences with Kevin Click and Dean. We just leased our 2nd vehicle, an Accord, which I am completely in love with. Kevin was great. He was very knowledgeable and helpful. He was great both times we leased our vehicles from him. He explained the little details of my new car and answered all my questions before I left the lot. Him and Dean made the experience awesome. Great job Guys and God BlessThank you
Well what can i say? It’s a dealer. The sales rep Austin was very helpful, unfortunately the market is at its worst when it comes to purchasing a new vehicle, they are doing 2-3k price markups and adding the dealer forced add ons like alarm, floor mats, and protective coating extra 3k. Which i did not get. However, I did purchase a 2022 civic, I negotiated for about 3 hrs and got a somewhat ok deal.
I was here last week hoping to get my first car & was assisted by Levi & his manager Tim. From start to finish both of them were awesome! I was looking to get a Honda Accord Sport but wanted to see my other options with the different Accords as well. Levi gave me a walk through of all the different Accords & their features & was able to help me weigh out my best option. Tim was also very supportive throughout the entire process making sure we were satisfied & were getting what we needed! Even when it came to the financing process & i was a little confused, Tim broke it down for me in a way that made everything very concise & understandable. With all the help from Tim , Levi & the other Honda associates I was able to drive off with my new Honda Accord Sport! I cant thank them all enough for their patience, insight & generosity! I appreciate you all so much & thank you again!(:
Everybody there is amazing. Miguel Ramirez was extremely helpful, as well as Lorenzo and Alex. What a great experience buying a car, and they are so very helpful. They are also very knowledgeable and anticipate your questions.
Brianna helped us with setting up an appointment. She was super sweet and was able to more or less let my husband and i know what we were looking at before we went in to sign papers . I had called other dealerships prior and everyone just seemed to want to get us in and then when we got there the numbers were way off . My husband and I had a budget and an amount that we could afford to put down. When we ran credit the numbers Brianna had given to us were spot on ... Keison assisted us in getting our 2021 SE Pilot ! Everything was great! He was very knowledgeable and took the time to explain to all the information about the car and answered all of our questions. He was super friendly and the process went rather quickly . Love my car !! Thank you
Came to Carson Honda after a couple of other dealerships. Everyone else was adding mark ups to their 2022 Pilots and I was pleasantly surprised to see they had the color and trim I was looking for with no mark up. Miguel was very helpful and answered all my questions. Sales process was smooth and quick.
I bought a car from Joseph Advincula and he’s a great salesman very honest and got me the best deal as possible with whatever power he has . He was super communicative and very thoughtful when helping me pick the best car for me and my brand new set of twin babies . I called him on the number on his business card and he was busy with another client so he couldn’t pick up BUT he texted and called to get back to me later when he could . Extremely versatile and good at what he does , 5 stars for Joseph Or Joe Advincula !
We went car shopping over the weekend and I have to say it was THE BEST car shopping experience we’ve ever had. As soon as we arrived, we were greeted by Miguel, who’s no-pressure approach right off the bat, ensured we were in the right place. From start to finish it was a quick and stress-free process. Miguel walked us through everything, happily answered all of our questions and went over all our different options. He made us feel comfortable and relaxed, two things which are rare when it comes to making such a purchase.We also met two other team members, Sebastian & Gary, who were both friendly and welcoming. We can’t begin to say enough good things about Carson Honda and highly recommend it to anyone looking for a new vehicle.
My family and I had an amazing experience at Carson Honda today! Kevin Click was our sales associate and could not have been nicer! Kevin is kind, honest, patient, compassionate, and hilarious! My family and I had a great time! Also Dean crunched the numbers and gave us an excellent deal! So If you are looking for a car, go to Carson Honda and ask for Kevin!
This is my 3rd time buying a car from Carson Honda and I am very pleased with there great service. Our sales agent Kevin was the best. Kevin is amazing if you come down make sure you ask for Kevin he will roll out the red carpet. And trust you will be very happy with Kevin.
Overall had a greater experience at Carson Honda. Alejandro and Tim were great, theyre not as pushy and lowed tempered as the financial manager i experienced at Long Beach Honda. They were helpful and was able to get me the car I was looking for within my budget. Highly recommend coming here if youre looking for a new car.
Great service. If you want to buy a car ask for Austin. He is a great salesman, he gives you different options and works with you to get what you are looking for. Not like Honda of Gardena, I went there and i ask for especific car and they didnt do extra work to please the customer. Thanks again Austin.
Tim, Julio and Luis made my car buying experience the easiest possible. I was literally out driving a new car within one hour of my arrival. They took the time to show me all the features of the HR-V let me test drive and had everything ready for me to sign so I could be on my way. There’s no silly negotiations, no time wasting, only great people doing a fenomenal job. I’ll definitely be back!
I bought my new car there like 2 weeks ago!!! I got a good APR considering was my first time buying a car!!! Nice people always looking to give u the best option for you!!! Thanks you guys!! Ask for Julio Hernandez he helped me out is a nice friendly guy 😃
Im very please with my service repair at Carson Honda! My assigned Service Adviser Will is very professional, informative, and helpful in all aspects! I must say the quality of customer care is very exceptional and continues to be the reason why Im always coming back. Thanks to Honda and Will!
Great great service. A special thanks to Caesar, Michael and Dean for all your helping me get my 2022 Honda Civic!
I had a pretty bad experience here. Over the phone the person I talked to was very nice and helpful, but when I got to the dealer things werent great. I had an appointment to come see a specific car that I was assured was on the lot. I got there on time and some how the car was nowhere to be found. The salesperson said they would look into, but they never followed up after making me wait for a while despite having an appointment and being assured that the car was ready. The salesperson that was assisting me for the most part made one call and then just sat and talked with the other sales people until he left and I never saw him again. I was set on purchasing the car and leaving with it the same day, but I just decided to leave after not being given an update after a while. Im taking my busniess elsewhere due to this sour experience and colossal waste of time.Update: They removed the listing from their website and still have not reached out to me. I use to recommend this dealership to friends and family, but not anymore.
Excellent customer service exhibited by service technician - Erwin. Not sure about the 1st person...female Hispanic who told me to move my car to the next lane for appointments and there were no other cars waiting. Other than that, good work from Erwin. Brake service was complete and ready for pick-up in 3 hours as promised.
Customer service was outstanding. Brooke helped me. She has a awesome attitude. She explained everything that I needed to know. The ladies at the counter were very help on taking my payment and got me out of there in a time matter. I will definitely be back due to the service.
This is my 3rd time buying from Honda. When it was Harbor City Honda. Ricky, Cesar and Gary did a fantastic job in getting me in a new car. The last time I bought a car was in 2004 and boy was I behind on technology. Ricky was helpful to show me how to operate my new car. My experience was scary as most people feel when making a large purchase, but I left there feeling great about the whole thing. Bitter sweet moment as I drove off and saw my old honda through the rearview mirror. It was a part of me. Time to make new memories in my new Accord. Thanks guys! Mabel Gonzalez
On our hunt for purchasing a brand new car for our recent college grad, our search ended at Carson Honda!We were greeted with a smile and a warm hello by Alejandro Hernandez. He showed us the features of the Honda Civic sport and how it would be perfect for a commuting young professional (We were considering a Toyota Corolla before this).We worked with Alex and Sam to best negotiate a fair price that was sustainable for a young professional. With the support of Cesario Gutierrez, who was knowledgeable and flexible, we were able to finalize a deal.No other dealership treated us with such respect and patience. Thank you, Carson Honda Team!Edit: This was the third car I have purchased at Carson Honda!
Been a faithful customer of Carson Honda since 2016 when I bought my wife her honda civic, the experience was pleasant so I bought myself a honda too in 2017. Been getting both Hondas serviced for maintenance there regularly, but as of my last 3 services I been amazed by the great customer service provided by a service advisor by the name of MALIK JENNINGS. The service this young man provides, exceed my expectations when it comes to customer satisfaction. From getting my routine maintenance, transmission flush,brakes serviced, etc. Malik always keeps me posted on how long it will take for my car to be ready, he advises and explains in depth what services are needed to keep the car up to date with routine maintenance. Been coming here since 2016 and never got a service advisor that went above and beyond to make sure the customer is happy with their services. Shows that this guy is really passionate about his job, the professionalism and helpfulness Malik is always showing is impressive , courteous & friendly...that does not only make getting our vehicles serviced here at Carson Honda that much better but feels welcoming to keep returning .. Thanks Carson Honda for having great people like him.
Miguel and Lorenzo helped me on buying a new Honda Civic hatchback. Both Miguel and Lorenzo were awesome. They were very knowledgeable and explained everything I had to ask as far as pricing features and any other questions I had. They also gave me a very good deal on my trade in.. I would definitely be recommending them to family and friends.
Kevin was amazing !!! I went there on a tight budget and looking for a good car and he was able to give me an amazing deal on an Accord. He was very patient and not pushy at all. He knows his stuff too when I asked him about the features of the car so if you are gonna go to this dealership make sure you look for him. The customer service is great as well here. Highly recommend this dealership. Also, the service center is fast and efficient. Great job everyone at Carson Honda.
Had a great experience here buying a used car! Felt welcomed and not taken advantage. (Doing your own researching and knowing what to expect will help your decision making tremendously!) Jose Diaz was kind and friendly and went above and beyond with the sale. Drove over an hour to this dealership and left happy. Thx again!
Just leased a 2021 Honda HRV Ex with the salesman Justin. Justin was extremely helpful and knowledgeable about the vehicle and took the time to show me all of the cool features. Justin was able to get me a really good price. This dealership is great, everyone is friendly and the store is clean. They are following Covid protocols and social distancing people which was nice. The finance department was great as well, Javier broke the pricing down for me and helped me understand everything. I’ve been to this dealership for service on my old Honda and the service department is great too. I would Definitely recommend this dealership to a friend.
Amazing, Amazing, Amazing! I had the BEST experience buying my first Honda today with Kevin Click! Super patient and kind... made me and my kids laugh! I highly recommend Kevin and Carson Honda for your next car purchase.
Not a happy Camper , took my accord in first thing this morning for a A/C condenser warranty repair. Thought I’d here from the dealer ship or service Dept by mid-day or so, 4 o’clock rolls around no email phone call or text. So I took the initiative and texted them . Apparently my car has been ready since 2pm. Now I’m with out a car for 2 days . It’s my only mode of transportation. What to do ?what to do? Can a Service manager give me my keys tomorrow when they open ? Maybe the 5 star ratings are for the sales team, the service Dept apparently doesn’t stack up .
Had a great experience here! Went to multiple different dealerships and Carson Honda was by far the nicest and most fair. Got a great deal, in the color I wanted. The people there were very accommodating and very communicative.
I sold my car here and had a great experience overall. They were able to give me a good price, and I received the check almost immediately as promised.There were no delays or unnecessary waiting around, both for the inspection/appraisal and when I brought the car in for the actual sale a few days later. In an out in less than 30 minutes on both occasions. Leslie was great to deal with, very professional, and she followed up with me until I confirmed I had actually received the check in the mail.
Kevin Click was the nicest and best salesman I’ve come across. I’ve been to many car dealerships and his service was the best. Not only was he really friendly, he’s very knowledgeable and personable. I had a great experience with him and this dealership. I highly recommend 10/10!
Very happy with my purchase and interaction with your staff. Excellent service!No expensive add-ons forced on the car to rip the customers off in this difficult time.No badgering to demand to see other offers from other dealers!
This has to be the Best Experience Ive had in any dealership. Joseph Jorge approached us in a kind and welcoming manner and helped us in every step of the way answering every question in detail. As a first time buyer i had doubt I was going to be put in a car today but Jorge and his manager Dean made that possible. I was expecting to be pressured into buying any car but they made sure they did anything in there power to get the one I wanted. Very glad to be part of the Carson family and will definitely be returning on my next purchase.
Met Kevin Click at Carson Honda and I was interested in a Honda Clairity. He showed me several vehicles and explained the benefits of the Clairity and took me on a test ride. I was so impressed I decided to purchase one within minutes. He was very personable and informative. There was no pressure and the buying experience was the best I’ve had in years. Will definitely refer friends who are interested in purchasing a Honda. Job Well Done. Keep up the good work.Thanks helpful Honda Guy!!!!!!
Buy you next vehicle from Carson Honda! I worked with Justin Ruiz (the guy with the beard) to buy a used Honda Fit. I had done quite a bit of research before test driving, but Justin brought up stuff about the car that I hadnt even thought of which made it an easy decision to pick. When it came to the purchase process and financing, there was none of the stereotypical high pressure stuff that you usually think of with car buying. Everyone was really friendly, transparent, and really respectful; they even beat my banks financing rate! The whole process was even less than 3 hours, they dont mess around! I would definitely buy from here again and will recommend to any friends looking to buy a Honda.
This was the most quick reliable dealer I have ever been to. Alejandro and Leslie and Ozzie made sure to have me approved before I actually went to the store location. Once I came in, we just ran number and looked at the car. They were both very helpful in all aspects. I have never purchased a car with such ease. Thank you!
Kevin Click helped us test drive a car and purchase in the same day. We were originally going through a different dealership in OC and came in on a whim. He was very easy to work with and made the process seamless. Great customer service and will remember him when family is looking to buy.
I came in to have my 2016 Honda coupe looked at with the service dept. I had some jerking issues when the car was idle and in drive. They did a great job in diagnosing the vehicle. Sadly to say, I knew that the issue was the transmission. So instead of spending 5-6k (I had the car for 5 years) on the repair, I contacted there sales rep who handles trade-ins. Leslie called me back (while the service dept. finished looking at my vehicle) and connected me with Justin. During this process Kahid the service advisor didn’t even charge me for the diagnosis of the vehicle ($149 savings). I was very thankful.At this time Justin showed me some vehicles 2021 Honda Accord Sport etc. I knew these vehicles were reliable and the maintenance on these vehicles is very low within the first 4 years.Justin worked with the trade process and even though I owed about 14k on my current vehicle. They gave me a fair trade amount (half). I gave a good down payment and was out the door.I would say I was out the door by 3 hours. This was due to the trade process, inspecting the trade, getting approval, test drive and financing options. Justin’s boss (forgot his name) was amazing and very transparent with me. Once I got to the finance manager Ozzie. Another great guy and fast experience. He even helped me get the extended warranty.Once the car was ready, Justin helped me remove all the stuff from my old car into my new car.I plan on continuing to do business with this dealer, including there service dept.One last thing. I got my license plates and registration before 30 days after purchase of the vehicle. They use this AVR service, written in the contract. This is so convenient and fast. No one wants to wait around via the DMV and hope your plates come in the mail. I would suggest paying for this during the purchase of your vehicle. ☺️🙌
I had a wonderful car buying experience today with Kevin Click. This was my first purchase from Carson Honda and I couldn’t be happier. Kevin and the management team made the process incredibly simple and convenient for my young daughter and I. I highly recommend Carson Honda and Kevin Click for your next car purchase.
I recently bought my 2019 Civic Si from Carson Honda, and the experience was great from start to finish. I requested information online and Jessie was very helpful with sending me all the history reports and information on it. At the dealership Kevin was very helpful and honest. He made the entire experience simple and fun. I would definitely recommend Carson Honda and Kevin to everyone looking for a Honda to buy. Even on the drive home I was complimented on my new used car and I told them to go see Kevin Click.
The general manager Dean and sales associate Justin were incredible. Made the entire experience fast and painless. This is the 3rd car Ive got from them and I will be going back and so will my friends and family. If youre in the market for a vehicle dont go anywhere else. Special thanks to Luis in financing. Great team, great cars and great experience.
Came here 3/8/21 and wanted a deal, and got a DEAL!!! IF your in Carson, in need of a car this is the place to be!!! Great customer service and helpful staff. Not only did they help me drive off the lot with my dream car honda civic ex, they also got my father into a 2021 accord!! When you go ask for Tim!!! Highly recommend 💅🏿
My whole family has Honda vehicles. Never had an issue until recently! My husbands vehicle turns off after being used for long periods of time. We replicated the issue in FRONT of them. Theyve had our car for a week and cannot find the problem!! This vehicle is a 2019 only 40k miles. They told us yesterday theyd have a rental ready this morning and LIED!!! OVERALL its been horrible situation all around and time wasted!!!
I had an excellent experience with Carson Honda! Leslie and Jose helped me get a great deal on an Accord and made the process as easy as possible. I will most definitely be purchasing future cars from here and referring my friends/family.
I got a new car at Carson Honda! And as great as that new car is (new-car smell, clean interior, glossy paint job!), its the awesome customer service offered by Carson Honda that made this car purchase an overall outstanding experience. From first setting foot on the showroom, being greeted by Jose D., taking the test drive and being shown all the bells and whistles the car offers, being provided VERY knowledgeable insights about the vehicle also by Jose D. (the man knows Hondas!), and being offered genuine and friendly sales service by Cesar G. and Ozzie V., Carson Honda offered, hands down, the best and most genuine car-buying service in my many years of car purchasing. They were honest, and they worked as a team to make the car purchasing process smooth and shockingly pleasant. All around, Carson Honda offered outstanding service, and I highly recommend them to anyone in the market for a car purchase!
So I get a call from this place. Sales person called Leslie. Saying we pay more than kbb estimate and its 4th of July event and we have the vehicle youre looking for. I head down to the place a different sales person approach me saying we have but one vehicle that didnt match what I asked for. As Im leaving, Leslie stops me with a new deal states that due to inventory shortage we make a deal on desired vehicle. Once delivered to the dealer I can pick it up.So I sat down they took the info. They appraised the vehicle even lower than kbb sitting for about 3 hours with a child for another sale person to say we dont have the vehicle you want available. And when I confront them, the sales person goes and I quote do you agree on $$$ and adds $200 on top of the monthly payment was being negotiated.Very poor customer service.Promises arent as they advertise.Dont waste your time going there.
When I arrived to Carson Honda, I was greeted by Jay. He took me around to show me multiple trim levels on the CRV, answering all my questions without hesitation, showing me all the different features they all had to offer. After I settled on the EX it was time to choose a color, I had my heart set out on a Black one with Black interior, he took his time to find just the right one, he was able to find me a Black on Black cloth interior right there in the dealer.(Im not a fan of Leather Interiors) I felt he went above and beyond to help me with all my questions, not once did I feel rushed (like you do at other dealers). It was overall a great experience. My Wifes lease is up in a few months (Toyota) and we will definitely be returning to Carson Honda for our next lease or purchase.Thanks again Jay!
I strongly recommend this dealership, especially the sales person, Miguel De Jesus Rodriguez. He helped me out so much! After going to all these pesky untrustworthy dealerships with sales people who just want your money Miguel was a breath of fresh air haha He genuinely helped us and guided us to make the best decision for myself! Miguel and Lorenzo did everything they could to ensure I would get a good deal and were dedicated to find an option that would be best for my budget and I appreciate that so much after dealing with so many pushy sales people that wont do their best to work with your budget. So Id definitely recommend this Honda dealership theyre the best!
I had an amazing experience and learned a lot about the purchase of my new car. I was helped by 3 of the Nicest Honda salesman, Caeser G., Ozzie, and Joseph. If I were buying a car or had ANY questions about a car, I would recommend going to any of them. Thank you guys!!
I am a first time car buyer and I had the best experience here at Carson Honda! Calvin Dum is hands down the best Sales Consultant / Representative and answered all questions I had, appropriately! He managed to find the car I’ve been searching for and thankfully, I made the purchase! He is the best fit for it all and I advise you all to visit Carson Honda!
I was greeted as I walked in and the service was excellent. I highly recomend this sales staff at this dealership.
Excellent service, very fast and efficient. Got me out of here in less than 2 hours, very flexible , able to work around your budget for down payments. Calvin helped me out he was very patient and friendly ! Thank you
Beware; Great service but customer service rep. Was trying to sell me something that she had no idea of how it worked! I would of gave a rate of 1 star but I know there will always be bad apples and I wouldnt want that 1 star to affect the good people at Carson Honda there for i gave a 3 star rating.
This is our fourth visit to Carson Honda and not once have we been disappointed in the customer service that we have received each and every time. Looking for a deal on Black Friday and just before entering the building we were greeted by Joseph Jorge. From that point on Joseph was on a mission to help us with our needs. We left Carson Honda with a great deal on a Honda Passport and were able to meet the sales and general managers on a greet and meet for todays sales. If your looking for a great deal on a Honda (any model) drop by Carson Honda and ask for Joseph, you will definitely be in good hands.
My experience at Carson Honda was fantastic! It is the best experience Ive had in my 30 years of buying or leasing vehicles. GM Tim Soeung was a great help in finding the exact vehicle my wife wanted down to model, trim, color, seat configuration and more. Consultant Juan Deloa was very professional and also helped me understand all of the vehicles features and extras. They make you feel like family - overall 5 stars!!
Julio provided excellent service and the whole transition was very smooth. I had a great experience buying a car from this dealership.
Awesome experience! Kevin Click was such an amazing person! He was so patient, kind, and was an extreme help. I absolutely recommend him if you ever decide to visit Carson Honda!
General Manager was very patient and informative with my first time lease. Explained everything clear and in detail. Going back for sure.
Carson Honda made the experience of getting a new Honda Clarity exciting, easy, and smooth. We were able to conduct a test run and get all of our questions on financing addressed before the purchase. I 100% recommend Carson Honda! Very professional and friendly sales team. Special thanks to Tim and Miguel. Thank you for an experience we will never forget.
Absolutely the best! My family was vacationing in Southern California when our van starting sputtering and losing power. It was late afternoon on Saturday and shops were either closed or starting to shut down for the day. I pulled the van into the service bay and was met by Khaled in the service department. Although it was late, he checked me in and let me know he would try his best. After a couple of hours and right at closing time, he finished the repairs and we were on our way. Although the part was not in stock, he hustled, got he part from another dealer, and installed in right away. Outstanding service! Im not sure what I would have done without Khaleds help considering everything is closed until Monday. A big shout out to the entire service team and especially Khaled. Thanks for saving our vacation!
I purchased my car from Carson Honda in 2018, a 2019 Honda Pilot Touring and...have since its purchase, only brought it to their service department for servicing. Most recently, I brought it in for scheduled servicing, as well as to look into another problem I experienced on the drive there, and...unfortunately, experienced nothing but problems, thereafter. Per the service advisor, the service tech had determined I needed a part replaced that was not cheap, as it was labor-intensive and part of electrical system. Well, not only was their communication poor through this process but there were also delays and ...once the car was returned to me...it was done so with a sizable crack in windshield, which was not there when left for servicing and/or not noted on work order/invoice. So basically, after replacing the part THEY diagnosed was the cause of my sensor problem, they called to inform me that although...they had replaced that part($1200 later ), I would still be experiencing the same problem, due to the crack on windshield. Of course, I was not aware of any such crack. Moreover, why was this not brought to my attention initially, as possible (additional) problem too? None of their explanations were satisfactory and...furthermore, the treatment I received by service manager was not acceptable, as he made every attempt to simply pass off the cracked windshield on me, a loyal and repeat customer.Unbelievable that this was the best they could do! I have no problem paying for repairs that are necessary but...find it both unfair and unacceptable that they refused to make this right, thereby requiring interference from American Honda. After this terrible experience, I would NOT recommend going to this dealership for anything, unless you are prepared to deal with such horrible customer service and are fine with their unethical ways!
We had a great experience in leasing a 2020 Honda CRV. The sales associate, Tyler and his manager, Cesar provided excellent customer service. They were very helpful, accommodating and gave us the best lease deal. We will definitely recommend them and Honda Carson to our family and friends
I bought my car (it was an used car) in Feb 2020, I was very happy that I got helped by Alejandro and Sebastian to get the car I wanted. Since then, whenever my friends ask me about where to get new and used vehicle, I always lead them to the website of Carson Honda as I trust the people here. Yesterday, like any other car researchs, I took my girlfriend to this dealer to see the car we just found out at 3 in morning on the day before. Before heading to Carson, I had the feeling that we would go home with 2 cars and as I expected she likes the car as soon as she saw it. The process for papers might take long but people at Carson were really nice to help us out, I want to thank Lorenzo Vargas, Mike the musician, and Dean Hayek and other people for taking the experience to the next level.
Awesome place! Came to get my dream car and literally leaving with my dream car! The service and the tremendous help from the workers here at Honda Carson really made it happened, the hard work they put in to locate a rare car for me and to get it at a great price that fits my budget is truly amazing! :).........(The manger here really made it happened, who knew Elvis was working at Honda helping people get cars!)
I had a great experience at Carson Honda. Everyone was very nice and welcoming and made my car buying experience easy and exciting! My salesman Kevin Click was awesome and the entire staff that worked with me was awesome as well. Definitely would recommend Carson Honda if you’re looking for a nice and affordable car!
Lorenzo is very knowledgeable. He is easy to talk to and is a no pressure salesman. He listens to what your priorities are in buying a vehicle. He makes the buying process simple, minimal stress, no haggling but also gets you a great deal. He will work with you to get you what you’re looking for at a great price. Tells you the facts and no BS. Lorenzo, Keison and Mike were all extremely pleasant and helpful in getting me a great deal and a beautiful new car!!!
You should ask for Jose at the showroom. He has gone above and beyond in helping me with the car selection and purchase process
Will never schedule another appointment at Carson Honda again.Showed up at 11:05 for an 11:15 am appt for an oil change. NINE cars waiting in the appointment line ahead of me. After 20+ minutes of moving exactly ZERO inches forward (and being told by the service rep that all of the cars had the same appt time), I left.Mind you - the line was just to get CHECKED in.Never. Again.
Can I just say it’s finally nice to be able to have a Honda Sales Consultant on your side?! The last consultant I dealt with (At a different Honda location) was terrible to say the least... THESE guys are the complete opposite. I came in intimidated because of my last experience BUT Michael Hernandez was THE best. He eased my worries & definitely heard me out. I can’t thank him enough for the experience!!! I signed on my Honda Accord just like I wanted. Great customer service so if you’re going with Honda, he’s your guy!
If you are looking for a hassle-free car buying experience with top notch service, make sure you see Kevin Click at Carson Honda! We just left there and cannot stop talking about the ease of the transaction and the efficiency of it all. My daughter’s lease on her Civic Honda ended and she decided to buy it, her first major purchase! Thank you, Kevin, for everything. You deserve each of the five stars!
Just bought my second car from Carson Honda. I originally went into Buena Park Honda this time and had a great sales associate, Martin, but the manager (Choi I believe is his name?) was extremely rude both times I went, so I did not want to follow through with the deal. I came into Carson and was helped by a sales associate, Joseph, who was very helpful. Their general manager, Dean was the best! He gave me the best deal so I was able to get in & out quickly. I made a mistake wasting my time going to a different dealership. Carson Honda is the best!
Avoid Carson Honda like the plague, and go to Long Beach Honda. Carsons Sales Dept is incompetent (It took 5 months to get a clear title because of errors), and the Service Dept is greedy (the faulty AC on the car they sold me was going to cost $1400. Long Beach repaired it for under $200) Carson works very hard to separate you from your money. Long Beach cares about customer satisfaction. Drive an extra few miles!
Good experience overall 3 stars because its very difficult to negotiate around their sonic price policy ,the price is based on market value and they wont negotiate the price what they will do is play around with the loan term and apr wich is what most dealers do anyways so nothing to be surprised about just wish they where a bit more flexible on negotiating the out the door price of the car
Great Experience. Came in at 5:30 and left at 7:00 with a brand new 2021 Civic Hatchback. Tim and Juan was really knowledgeable and answered all my questions on the spot. They took their time to go over all my options and made sure I left with exactly what I wanted.
The best service hands down!! Justin and Lorenzo are phenomenal!! They really work with you to get you what you want. And they make the car buying experience enjoyable. This is my 4th vehicle with Carson Honda and I couldn’t be more satisfied with the service and staff.
Do not sell your car to Honda of Carson. We ended up selling to them on September 22 2020 and still have yet to receive our check from them. They told us to wait 20-25 business days. Now its been 32 business days and still nothing. Then I was told by the manager to bring in the customer loan bill stating its been paid and he would have the check ready. Which was a complete lie on his part. As of November 5th 2020 we still have no check. This is the worst place we have ever dealt with. They say they will call you back and they never do. I wish I would have known it would have been this much of a headache I would have sold privately. Now I have to spend more time and money to hire a lawyer just to get my money. Update- we finally got our Check Friday November 6 2020 after having our bank deal with them.
My sales guy was great but the manager and financial guy weren’t great. I knew which car I wanted before I came but I had to wait a very long time at night for someone to be available to create the paperwork. It was surprising and inconvenient but not the end of the world. But both the manager and finance guy rather than just saying sorry for the wait said yes we’d rather be home too/we don’t want to be here either. It was just odd and not something you want to hear when you’re making a large purchase. Again, sales guy was great but the after process wasn’t. I’ve never taken so long to purchase a car.
It was my first time at carson service, I was really disappointed. I made an appointment and they told me it would take about an hour for oil change. My car only has 5000 miles. They took close to 2 hours. After about 1.5 hours I saw my car get parked out of the service area. Well, I saw my car parked there for like 30minutes and no one came to tell me anything. I asked the attendant when I pulled in and she said she would go ask.c The guy that helped me came and said he just needed to do paperwork, to give him 2 minutes and he would come back and let me know. After 10 minutes I seen him with another customer. I went inside to the cashier and asked about my car. The girls(3) inside cashier were laughing and talking. I asked about my car and one girl said, o yes I have your paperwork here. I paid and left, really disappointed and I will never get my car serviced at carson again. Sorry about this negative review, was just disappointed!
This was by far the easiest process Ive ever had purchasing a vehicle. Everybody was professional and the place runs real smooth. Special thanks to my salesperson Tyler and the finance manager, Osvaldo! Ill be sure to recommend.
They are very attentive and seem very professional. Willing to explain whole process and issues.
I had a very satisfying experience at Honda in Carson while getting my Accord serviced. Javier was very accommodating to me, got me in, kept me posted on my car while it was being serviced, handled paperwork with great explanation and everything was done in a timely manner which was terrific for my needs. Everyone I interacted with during the time I was there was very friendly and organized. I appreciate the way Javier handled my visit, transaction there at Honda in Carson. It was a pleasant experience. Friendly & Professional!!
Dean and Kevin were amazing! I LOVE my new passport, and my step daughter LOVES her new civic! They made her experience of getting a new car so smooth and easy. First time buy for her, which can be a little stressful, and they made it so painless and easy for her. Could not ask for better. Will for sure buy from them again!
I have to say the worst purchase I ever made!! I had so many issues with this car since I purchase it !! My Honda Civic 2016- still has an axel issue & my car is currently lock. Im not able to open it at all!!! Apparently, Im not the only one that this happens to!!! This is the second time my car locks on me!!! Carson honda sold me a Lemon CAR !!! honda wheres your little act of kindness ....???
If I could give this a zero star I would! I called multiple times to make and appointment (left messages) never got a call back. I decided to go online to make an appointment with the service department instead. I had an appointment (I was 5 minutes early) and it took them over an hour to see me. Once being seen they failed to tell me all of what was wrong with my car. They said that I could get my refund from Honda care after my appointment, but failed to mention that I cant get the refund until I have driven my car 2,000-5,000 miles (which will take forever since Im working from home. Now Im just out of that money for the foreseeable future. They had no problem sending me texts to ask for the money, but when I had questions they did not answer (gave me a number to text during my appointment). This place is absolutely terrible!. Would not recommend.
This dealership has the best customer service. They are super helpful and do everything they can to get you the car you want with reasonable price. I want to mention Sebastian and Levi Luciano and especially Leslie she’s awesome! They help me out. Very awesome people. Thanks Honda people.
Very good service. Quick and easy as well as very reliable. I know where to go for my honda needs !
I love Honda of Carson, Ca. Kevin Click truly cares of what we need and he went above and beyond to make sure the problem with my wife (Florence) car is fix. He took care of her car and provided 5 star service at every step!
Awesome experience today! Miguel A was extremely helpful in buying our 2021 Honda today. He provided us with excellent service and we will definitely recommend Carson Honda as well as Miguel to our friends.
Made two visits at this dealership before jumping the gun on financing a new 2020 Honda Civic Hatch Sport. My sales rep Steven was very helpful when it came to answering all my questions and going into detail about specific trims and the services you guys offer. I was comfortable the entire way and never got a red-flag from these guys. They were honest and fair with negotiating and I was able to leave with the offer I wanted. Great job to this team.
I told them I wanted a used car priced around 10k because I didn’t want to make payments. They sold us a lemon. Literally the same day I purchased the car (and warranty because I had that gut feeling something was wrong) it broke down on us while driving to Palmdale. Long story short I took it back, declined the replacement vehicle after checking under the hood, and waited for my refund. Fast forward 4 weeks and I am now finding out that they applied for auto loans on my behalf WITHOUT my consent, to at least 5 different banks. THE SALES MAN SAID HE WAS GOING TO DO A SOFT CREDIT CHECK (which seemed weird since I had clearly stated I did not want a loan) BUT I HAVE RECEIVED SEVERAL LETTERS FROM SEVERAL BANKS STATING CARSON HONDA APPLIED FOR AN AUTO LOAN ON MY BEHALF. I am beyond disappointed and frustrated with the way they conduct business.
Got their 15 early minutes early for my appointment waited aprox 45 min. I Was going to have them fix my seat and look at a recall item & warranty (seat belt & airbags item) because my - light came on the dash board for it. Before they started they mention I had to pay I know Im $135. so they could read the code. I never got my work done. They didnt inform me that I had to Pay before the appointment .I never of Honda dealer in this country doing that. They really werent intrested in helping me. They value there time ,not yours.
Alejandro H was great help when it came to getting a car, left today very well informed and happy with a new car.
Real nice place customer Service number 1 they gave us a full tank of gas after buying a new car Thank you...
I had the best experience trading in my car at Carson Honda & buying a brand new Civic Sport! Cesar made my experience very stress free & pleasant. Super helpful & caring throughout the entire process. Their team gets an A+ for their customer service. Thanks again! Love my new car :)
4.5 (199 comments)
Review №1
2022-04-08Joseph Jorge helped my brother and I purchased my 2016 Honda Civic. He was very accommodating,patient, efficient, honest and trustworthy. He was very quick in replying to my questions and comments even on his days off through texts and went far and beyond in making sure we were satisfied and happy with our car. One thing I like about this dealership is that they don’t BS with extra fees that Toyota Torrance did. Also Toyota Torrance made us wait one hour everytime our dealer guy negotiated back and forth. This Honda Carson was so fast. We were out of there quickly. What I like is they don’t BS and again we had Jorge. He was transparent on the whole process. We’re very pleased and satisfied. Will take my sister here next year when she’s ready to purchase on her next vehicle. Thanks Jorge!
Review №2
2022-05-05My first time coming to get my car here since I never knew about this location until a friend told me about this place. Calvin Kly was my salesman did an awesome job. Got me the exact car I got wanted in my the exact color and trim. HRV EX in white 😱🤯.Went above and beyond to make sure everything went smoothly. Super satisfied!
Review №3
2021-11-18Joseph A. and Sebastian H. were absolutely wonderful in helping me locate the specific used vehicle I wanted, and make the buying process a breeze for my used 2012 GMC Terrain. They were incredibly professional yet personable and expedited the process as best they could. They even handled a special request I had to keep a military sticker on the SUV, so I can show my Veteran Grandpa before it comes off. Thank you guys so much for everything! I love my new wheels!
Review №4
2022-02-17I purchased my 2022 Pilot touring black edition from Austin this last week and let me tell you, he was so professional and was very transparent with us. He was the first one to greet us even though we had already walked by a few salesman & stayed with us very late on Saturday. Which was worth it because he got us in the EXACT model and trim we wanted. We are so happy with Carson Honda & Austin is a great addition to the team. I highly recommend!!!!!
Review №5
2022-04-21Carson Honda has been very helpful answering my questions. I have a 2013 Honda Accord and inquired about replacing my timing belt. I was educated by the service department that my car has a chain and replacement isnt needed. What a relief it is to hear that. They are helpful honest and I will have them maintain my vehicle when needed.I called Carson Honda yesterday to make an appointment for today 4/21/22 at 1:30. I needed to replace both keys on my Honda Accord. Erwin Mauricio was at his desk eating lunch and he stopped eating to help me. Next time finish your lunch Erwin sorry! I told him what I needed he got on it immediately. I was out of there at 2:30. Thank you for the great professional service. They have beautiful cars there too if youre in the market to buy one.
Review №6
2022-05-02I went there to buy a 2022 civic sport sedan. At the very moment I got there, they quickly arranged a test drive. So, I was able to drive the car that I ended up buying. Keison Godfrey was very helpful for this process, as well as the sales part and after the sale. They were very transparent when I contacted via phone/message and that is the very reason I got there. When I got there, the terms were slightly changed, but when I think about it at the end, it was fine, considering the smooth sales&negotiation process. I have been to other dealerships to actually buy a car, but because of their approach I just gave up. I feel glad that I bought my car from Carson Honda.
Review №7
2022-02-02I recently bought my car from this dealership and I had a wonderful experience everyone was so nice and helpful. Specially Vinny Enriquez he helped me out throughout the whole process and wasn’t rude or anything he was very understanding and helpful through the process of me choosing a car. I had a lot of questions and was very indecisive in what I wanted in a car and he was very patient with me. I would recommend trying to find him If you go to this dealership you won’t be disappointed!!
Review №8
2021-12-28I went in with a budget in mind and even with the current shortage on vehicles, Carson Honda took care of me. They made sure I drove off the lot with a car that I was happy with and did not push me into buying something I couldnt afford/need. If youre looking for a great, hassle free, and enjoyable experience, come to Carson Honda - Ask for JD & Tim! Thank you so much for all the help !
Review №9
2022-05-10First of all i want to say thank you to Tim Soeung on helping me with my Purchase of a beautiful 2021 Honda passport. Tim went on and beyond, to close the deal with me and made the process super easy. I am extremely grateful for his attention to details and customer service. I highly recommend that if you are looking to purchase a vehicle please allow Tim and his staff to help you get the deal you deserve. Thank you Carson Honda for my new vehicle I am happy with my purchase.
Review №10
2022-03-29Made my appointment online with ease. Once I checked in, Francisco came up pretty quick and helped me with the civic hatchback I had initially came to see. As that one was out of my price range, he ran numbers for the actual civic I had test driven. He was very patient with me and worked with me to get me a good deal.