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Yes
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Daily cleaning
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Comments (199)
Liars sold me a van that had slow leak in the radiator. They refused to fix it says its not on warranty. The van bluebooks for 2,900 they sold it to me for 9,000.I took back the vehicle because I could not afford payments and to do the maintenance it needed. The radio stopped working after a week and so did the air-conditioning. I regret buying from these crooks. They still want to charge 7,000 for the vehicle and are calling it a self repo. Do not buy from them bigrip-off! They deserve no stars and to go to jail.
Forget about Drivetime, CarMax or Shift. Your time is important. Go here and go home in the ride YOU need. Seriously. They’ll work with you and whatever your situation is. Thank you Janiel, and James too! I now have a ride that’s smooth and dependable.
Car hop approved me to start my credit journey. I got a nice car as well to get to where I need to go. Sandy was great!! Thanks car hop!!!!
Carhop helped me out when no one else would with a low down payment. Would definitely recommend! Thanks again!
Great people, very respectful. Blaine gets his work done and gave me a wonderful first car with all my paperwork.
Ive been to many dealers and have never received the level of customer service that was extended to my daughter and I. Blaine & Sandi took care of us as if we were family members that they actually like.
James and Blaine helped me a ton I was able to get into a car with a plan that worked well with me and I’m extremely grateful.
My Experience at car hop was decent/ pleasant at first glance. Nervous about getting a car as I was in a very tight situation. My salesperson Jacob was working with me through the process to make sure all my documents were processed. I didnt get a car that I want or that was my preference but I got a car In my temporary situation to fullfill the need I have right now to have a car. However when buying/financing a car you need to look carefully at documents u sign and ask lots of questions and do research. Less than two days of me driving the 2004 ford Taurus the CHECK ENGINE light comes on. I signed paperwork 11/13- then 11/15 I had to bring it right back to Car-hop. I did what anyone would do I went to the Auto shop and had them check for the codes that was making my check engine light turn on. The 1st two codes were Catallic converter codes and the 3rd code was a SPEED SENSOR. I check this about 3-4 times at different auto shops I got same message and also one of the shops specialized in tires and told me my Tires that were on the car at time of purchase were no longer in SAFE DRIVING ☹️ CONDITION ( balding in inside). So I took these MAJOR CONCERNS TO CAR-HOP. I met with Jacob the original sales guy and then the manager. JACOB stated that he was sure they would be able to PAY for the Catallic converter issues as stated in the policy. I knew that I also could cancel the contract within 7 days if I see fit. I would say those are MAJOR REASONS. They sold me a Car they already knew would have problems 😒 but figured that maybe it would be down the road. Any car or used car will eventually have maintenance you need to do regularly but To sell a car that has Catallic converter issues RIGHT FROM THE JUMP IS A RED FLAAAAAAG!!!! The Manager and Jacob both come look at my tires and tell me they see nothing wrong 😡 Then say ok take it to the guy At Econo tires where they do business with a guy there and he will replace them..So I did they gave me 50% tires which is better than balding tires. But to them that was ok (to drive originally when selling me the car). OK now on to the solving issue of my Catallic converter It is suppose to get fixed TODAY 11/20 MY LAST DAY I CAN RETURN THE CAR. And I will Do that if the problem isnt resolved safely and efficiently for me to drive this vehicle. Bad Credit or not..NO ONE SHOULD BE SOLD A UNSAFE VEHICLE TO DRIVE THAT COULD POTENTIAL CAUSE MORE HARM OR RESULT IN FURTHER DAMAGES. The manager gave me word but no Documentation as of yet that they are fixing the problem and assuming the responsibility for my car issue. I had even family members concerned about me driving this vehicle and telling me to TAKE IT BACK. Its not WORTH IT. So today unless I receive that documentation and proof the car Catallic converter is fixed +(properly) then Car-hop will get the keys back to this car. because the same day I was in to buy a car 11/13 there was another couple who They tried to sell this car to but the declined so Im sure they (CAR-HOP) just wanted it off there lot.
Sandi was very helpful at Carhop Sacramento! We got into a great car quick and with a low down payment! She worked with us even though me and my husband are struggling with our credit and are working on it. We will definitely be going through Carhop Sacramento again for our next car! Above and beyond customer service!
Great people, good experience, they made sure I left with a vehicle and one I liked with no hassle.
Jasmine was an absolute angel.She was extremely friendly from the start, and my kids both took an extreme liking to her.She laid everything out for us, and stayed past closing to get us into a car that we liked.No other car dealership would work with us or even give us the time of day unless we wanted to put 2,000 cash down on a car.Jasmine truly wanted to see the beat for us even though we didn’t have the credit, and didn’t have a lot of money on hand.I can’t thank her enough for her amazing customer service and care for us.Thankyou again!
Im a newly single mom of 5 kids, ages 4-15 & for the 1st time ever Im all on my own. This was my very 1st time going out & purchasing a car 100% on my own so it was a BIG DEAL to me! I was nervous & doubtful, I told my son we were goin in with hope & a prayer... when they said I was aproved & could get a car I literally had to hold back tears, so many things have been going wrong or not working out, every time I walked in the door I was greeted by name, guess I became a well known customer after spending so much time over the last week there with them LOL they make sure everyone is comfortable & give the place a great atmosphere, even shared a few laughs! Sandi & Michael are AMAZING!!!! It took a few days, but they got me in a car & I LOVE IT!!!🚘😊💕
James was very helpful and amazing we got our car in no time at all.
Jay Dayal was very exceptional and intuitive with my purchase. First experience with carhop and hopefully a faithful customer to come. Jay made our process smooth and easy.
Michael Sandra and Robin were very very helpful in getting into the vehicle that I needed to tow my boat.. Thank you guys so much for helping me now I can go relax and enjoy my fishing boat.
Great dealer, they made it super easy to walk out with keys.
I most definitely enjoy my experience at carhop Michael C .is the best hands down he handled all my needs on getting a car for my family he pushes to the limits and stops at no coast he is determined to help you or you family all staff are very friendly and helpful thank you carhop staff for everything 💯
They gave me 2 different cars one the wheel was messed up and the other had a messed up transmission and couldnt even go up a hill I even saw there was a still under inspection thing in the car and when I brought it back they tried selling it to another customer! I dont know how they could give someone a car thats not safe to drive
These people are awesome they went through so much to put me in a car they wouldnt give up im so happy Micael even went as far as letting me sent cash to his cash ap. to buy the money order for down payment or i wouldnt have been able to drive car home cause my cash ap. wasnt working
Best carhop ever first time going there and they already made my day and there so fair and reasonable with payments I love it I most definitely coming back and telling my friends.
Very friendly and helpful I do recommend Blaine bedell ..he was a great salesman service was nice
Nicole is my favorite! This place helped me so much. I got the car i wanted and it drove amazing. Im so happy, my first car buying experience went great. Its so amazing. I bought a 2007 dodge nitro. I was able to test drive the car and it felt perfect from the start. The car felt natural
Got a new used car today! Michael Castellanos was great he got me a car that was better than the one I was thinking about getting.I also want to thank Sandi. I was short ten dollars and Sandi heard that and right away offered to give me the money, I cant thank her enough for helping me out. I will definitely recommend carhop to anyone I know that is looking for a used car. You guys are awesome!
Great customer service!! Got my car same day as a first time buyer with NO CREDIT
Yes, there is no doubt CarHop will get you riding when no one else will give you a chance. BUT, that it! You will draw the line there. After getting you in a car nothing else counts by getting your money. Regardless of the fact that they sold you a lemon.Check yep and better business bureau they have hundreds of very bad reviews. Please do your research. They lie about and deviate from what they told you or that little video that they sit you down to see.For three months it’s been a mechanical nightmare. Continue ongoing problems of getting the pre-purchase issues resolved. My advice do your research. Because they will get you in a car and that’s where the nightmare starts!!!SERIOUSLY…
CarHop was a lifesaver for me and I couldnt have had a better experience getting a car than what I received with Sandra and her team of experts in a matter of a few hours. They worked with me no matter what. Even if you have bad credit, no credit, etc. they do their best to make sure youre leaving with a vehicle and dont get left behind. Ill be returning for my next purchase again soon and I recommend anyone who is having a hard time trying to purchase a vehicle to go there asap and you wont regret it. They make miracles happen. Thank you!
Big shoutout to Michael Castellanos and Sandra! They did outstanding on with my trade in process that was well worth it. Customer service was on point and solid. Been here since 2016 and am now a VIP. So great job to the Sacramento car hop team for taking care of me all these years
Nicole is Awesome! She bent over backwards to put me in a car. I highly recommended Carhop on Auburn Boulevard. With People like Nicole & the rest of the staff car buying can be Accomplished for those of us without perfect credit. Thank You Nicole, Thank you Carhop!
This place helped us when we needed it the most not just once but twice ! Thank you to sandy and her team you guys are the best
Nicole is amazing. Her work ethic and way she was able to get me the car I wanted was pretty amazing. If you go to CarHop ask for Nicole. Shes the WOMAN!!!
Nicole is amazing. Got my Yukon with a low down payment, she explained everything to me clearly. I will definitely be sending business her way. Thank you CarHop
I just got my car from carhop and it actually was a vary fast process thanks to Joanna Perez!! She gave me all of my choices explained everything within my pw quickly and accurately!! Wonderful experience! And lots of laughs!!!! Thank you again chica!!
Sandi and her team are amazing if you are low income and in need of a good car this is place to be!!
I absolutely LOVE Carhop. They are so patient and so helpful. They make sure that when you leave you are in a car that YOU love and want. I had one car that was nice. Drove the car home but later that night i found my perfect car on their website. so I went back to carhop lot and it was no problem switching the cars out. I highly recommend them. NO HASSLE STRESS FREE CAR SHOPPING EXPERIENCE... STAFF ARE ALL VERY WELCOMING AND FRIENDLY NOT PUSHY SALES PEOPLE. CARHOP LISTENS TO YOU AND YOUR WANTS AND NEEDS. GREAT PLACE.If youre buying a car. Carhop is the place to go....
This place is seriously horrible they have you waiting around for hours with one person helping & just to tell someone that they can’t ghetto approved . Even if you have everything qualified they won’t work with you I think it might be race but idk . Someone tells you over the phone that you don’t need 3 months and they’ll work with u but they don’t . Don’t buy from here you’ll only get a headache
I have purchased a 2012 Chevy Malibu from this location and have been in love with my car ever since. There was a small problem with it at first but they handled it immediately with the warranty you get with it. After that my Chevy has been running with no problems. Barry has been very polite since the start of my lease all the way to almost the end of my lease now. Sometimes I would be a little late on a payment so he would give me a call to remind me and ask if I’d like to pay over the phone. everytime it was like talking to a friend. Very welcoming and friendly. I want to have this car for a very long time but if I do find myself wanting a new one I’ll for sure return to carhop and get great service from Barry againVery good job ☺️
I went in and they got me approved and taken car of.so I would recommend them to other customers.
2nd time coming here love the place Sandra help me and got me out of here in a jiffy highly recommended.
Car hop! I recommend this place to anyone who is looking for a car but doesn’t have very good credit! Joanna helped me out and she was very quick and got me in and out. The staff are amazing and I recommend carhop if you are trying to build your credit and have a good car! Thank you car hop!
Maricela was awesome! She helped us out with all the obstacles we had and we left with a new vehicle that same day. She was professional, knowledgeable, kind, and patient. Overall we had a great car buying experience. Thank you CarHop and especially Maricela!!
Maricela was very thorough and was excellent with getting me approved. The test drive of the first vehicle was less than pleasant, and when I returned I stated my feelings and she was quick to guide me toward a different vehicle that better suited my needs and felt safer to drive.
Sandra was amazing and very efficient I really appreciated her taking the time to get me into a vehicle and something affordable and reliable! Awesome place!
Michael was a great help in helping me to obtain my car. Michael was awesome in the finalizing of my purchase. I really do appreciate the time and effort provided to me. I look forward to continuing are business together.
Michael C. was a real trooper. He may be a new salesman for carhop but he works like a natural pro. I really appreciate him for seeing me & getting me to drive off with something with what I got going on. Great multitasker!! Doesn’t fold under the pressure!! Come see him asap!
Maricela Romero assisted me in the process of getting my car and I’m so grateful for her professional expertise in her field. This experience was awesome and I will definitely recommend my friends and family to her! I loved how easy going Maricela was in helping me, she made this experience so welcoming and comforting for me, knowing this was my first time ever buying a car here. Thank you staff at the Auburn Blvd CarHop location!
I really like car hop. Theyve helped me more than once get approved when no one else would. And when i hit hard times and was having trouble making my payments they made it easy to communicate with them and make arrangements. This time i got helped by Maricela and she was fast and articulate and helped me get in and out quickly. Worked with them on several occasions and excited to get another car with them.
Im very disappointed. My husband, our 3 year old and i made the 70 mile Trek to North Highlands in our car thats overheating because I heard that they work with anybody and that we would probably be able to drive home in a car the same day I spoke with Sandra over the phone ( really nice women) and she said all I would need was my necessary documents and and said that they would work with us. Well when I went in today Joanne ( nice as well) helped my husband and i. So we had 3 months proof of income, proof of residency, our credit is not horrible, $500 deposit, licenses, ect.... we had every document they told us to bring. But we where denied. She told us since our last bank deposit was a lower amount then our other 2 bank deposits that they want 1 more month of bank deposits to show consistancy?! Mind you the lower deposit was still close to double our monthly rent. If they really worked with people then why didnt they work with us?
Michael was a real helpful car salesman. He went over and beyond and made sure I was in a car before I went home
Carhop has an awesome program that allow you to prove that you can be better than what reports say you are. If Inneed of a 2nd chance, carhop is definitely the place to go !!! And staff oh boy they are ALL AMAZING!!!! I am totally satisfied
There shady. If you go to a car lot. And none of the cars have a posted price on them just go elsewhere.. theyre worse than drive time...
This was my first purchase , and Michael was amazing, so helpful the process was pretty easy, I’m very happy with the car I was approved for ! Thanks carhop! Starting the year off right 😊
This establishment is will help so many people that have challenged credit, purchase a decent vehicle . On credit, with a low down payment . And in a few hrs. Youll be rolling off in your new car. Just make your payments on time and youll be on the road to good credit. Just ask my friend Joanna. She will get you rollin in a fresh ride just like she did me. Thank you car hop!
Michael treated me like a person and not like a robot. Not many people have the patience and respect he has when dealing with rude customers, but he definitely needs more recognition. Keep up the good work man! Thank you.
Thanks Sanjay and Sandy! You guys exemplify the CarHop guarantee of Get you driving. You made it stress free and I am so grateful!
Michael C. Was so nice an helpful for the entire process.The place was super busy and he still took his time to make sure I did not leave without a car. Anyone in the area looking for a vehicle go see Michael in Sacramento!! Everyone on the office was really efficient, knowledgeable and helpful!!
Came in to Carhop today in hopes to be able to get into something after trying other places with zero luck. Maricela Romero is AMAZING! She helped me thru the process and Im driving away in the car I came in to look at. Excellent staff, friendly people and very helpful. Highly recommend!
Michael Castellanos. He was the best was sad when I came and lift happy as hell thanks so much 🥰
I have been every where looking for a car. I was given the run around and they all wanted at least two thousand down. Nicole talked with me over the phone scheduled me to come in and I got my car with ZERO DOWN.
Nicole has me driving today Im am so blessed to had have her by my side into getting a car. I made it off the lot with a payment of 1$ Thank you Nicole ur the Best
The assistant manager was amazing. Joanna stayed late and helped us buy our first car! Amazing service will be back
Really helpful, saved me when my car got flooded out. Jay and Micheal were very friendly and Jay finished my paperwork quickly. 10 out 10 would recommend.
I can only say good things as a second time purchaser through carhop. And that is that they are amazing at their Auburn Blvd location. Sandy and Sharon went above and beyond in the face of problems and made sure I got to leave with my car. Thank you for taking the extra time to ensure that I was happy and that I had everything I needed. Staying past time due to complications and then just being personable! Again.... thank you. Carhop always helps and is very reasonable.
Great experience at car hop jasmine is the absolute best thank you jasmine for helping me get the car I wanted I appreciate you so much!
Maricela was great! She walked me through the process, answered my questions, gave me options, and was no pressure at all. She made sure I got the car for me at the right price. Thank you!!!!
So far so good. Both Sandy and Michael worked together to get us approved and in the right fit for us (even with them being short staffed for the day) Thanks guys so much we truly appreciate it :) keep it up
Great place to buy a car. Joanna was a great help amd fought for me. Was able to leave with a vehicle the same day. Would recommend anyone who wants a vehicle and deal good people to come to Carhop
My daughter purchased a vehicle from CarHop. Her salesman, Sam, was kind, patient, and helpful. He and the manager stayed past closing time to ensure my daughter could drive off the lot with her new vehicle. They were very busy, and perhaps a bit understaffed, but they balanced everything quite well. I was pleasantly surprised with the level of professionalism at CarHop. Thanks Sam, Brit and I appreciate your help!
I came in was treated real nice by Michael and their team it was an excellent experience considering Im trying to get my life back on track and get my credit squared away with the help of the people from CarHop I really appreciate it everything they did especially Michael thank you
Sandra and joanne helped me find and finance exactly what i was looking for! They gave me a great rate and made the process extremely easy! This is my second car from carhop and I have not been disappointed! Thank you for an easy low stress experience with getting behind the wheel of this big ole truck!!!!
I have nothing Negative to say about this place. i will like to give a huge shout out to Joanna for helping me and taking time to get the car i want. The manager pretty awesome she very Good always willing to help out and make sure there customers are taking care. this my second car this place. if you are having hard time to get approved from other dealer or big boys dealer this the place to go 🤗🥰.
I got my car a little while back was nervous I wouldnt get approved but I got helped by Nicole and she was real nice. She had excellent customer service she really went above and beyond to make sure I got taken care of. She told me she would do her best to make sure I left in a car and thats exactly what she did. Shes the best hands down. If you want someone whos going to take care of you and make sure you get a car ask for her she knows what shes doing and she has great customer service.
I had a wonderful time there and the works are up front and all business with a few little jokes here and there. All together I enjoyed my experience
Sam!!! is an amazing associate so nice and has great energy. I started out getting a car that was decent but i wasnt in love with it and he called me with a BETTER NICER car the next day and i am so happy. He really worked with me i have pretty poor credit and needed a car ASAP he came through for me THANK YOU SAM i recommend going to him if you visit carhop A+ service.
Got a really good Crystel from carhop and the young lady that help us was absolutely adorable. So I just wanted to say thank you JoAnna Perez for doing such a wonderful job with handling the paperwork and being so cheerful
Marisela was awesome. This is the second car we have bought from her. She treats you with dignity and respect and makes the process easy. So if you need a car with a great deal go down and see Marisela at the Sacramento Car-Hop
Ms. Perez and Sandi were great at helping me find what I was looking for. The process was easy and stress free.. I would definitely recommend shopping here for your car buying needs.
I came in to get a car and was nervous because of my credit. Jasmine went the extra mile to get us into the car we were actually looking at, she did awesome and I am so grateful to her, now we have a nice car that we can afford within our budget, I would definitely recommend her. This is actually our second time coming back. Believe me they will work with you!!! I am definitely happy!
Jasmine was a good Sales Rep. She was very attentive to our needs and got us in and out in a timely manner. I would refer people to Car Hop you wont be disappointed. Thanks Jasmine for your wonderful service and great attitude. Jasmine was very knowledgeable and the right person for the job. So kudos and keep up the great work.
Jacob and Sandy were both very helpful in the process of me getting a new car. I couldnt have wished for a better crew to help me out in this long process. Thank you so much!If anyone is looking for help buying a car I would 100% recommended this specific Carhop. Sandy is the branch manager and you can clearly tell that her staff know what they are doing because of her.
I came here in pure desperation to get any kind of automobile so that I may get to and from work and school. If you are in need of a car in sort notice, this is the place. Wallet was almost empty but JoAnna was able to work her magic. I am so thankful I came here. And I cannot thank JoAnna enough for her hard labor. Thank you again CarHop.
Awesome experience! Sanjay took care of me and had me out the door with a newer vehicle in no time! I really appreciate everyone here!UPDATE: After 6 months of having the car, it started having some minor issues. However, Sandi (the branch manager) went above and beyond to help me with the needed repairs. I feel like they really do care about their customers and I cant wait to return to buy another car soon!
Me and my husband had great customer service!! they were really nice and very helpful. jasmine was very helpful and got us into the car we wanted. And got us very low payments which was very amazing and we left very happy!! jasmine had really good customer service and helped us in every way possible!!! i recommend coming here and i will definitely be coming back in the near future!!!
They the carhop help get my dream car thank you Michael Castellanos your the best ever I’m telling you get your car from carhop they will hook you up for real
THANK YOU !! Sandy and Michael got me great deal with a great car and I love it !! Thanks carhop !
This place was dope! Maricela was a great help I had been back and forth from Stockton 3 times and she work with me each time like she really care I genuinely believe these people want to help those who’s find it hard to be finance for a vehicle. Highly recommended!
A co worker recommend me there and now I know why. Sam Powell he is absolutely amazing and took a lot of time even when it was time to close to stay open to help me get the car I loved. And not only that I got it with no money down. I could not be happier everyone there was very nice there not pushy at all they were friendly professional and made everything clear for me to understand so I understood completely what I was agreeing to I was approved with no money down and my payments super low. I am now able to get to and from work which saves me four hours a day on buses and light rail and gives me more time to spend with my kids again Sam Powell your amazing
Nicole is the best!!!! She gives 110% when trying to work on getting you a vehicle. I was able to provide a very limited down payment and yet with that amount and my horrible credit she was able to get me and my children a great looking and very reliable vehicle. Anyone looking for a car ask to work with Nicole from CarHop I can assure you she will not disappoint!!!
Nicole was awesome!! She did everything in her power to make sure my boyfriend and I left with a new reliable car. Not only was she able to get me approved, but she got me the lowest possible monthly payment. Thank you so much Nicole. You seriously helped us out!! Im sending everyone to you!!
Sam went above and beyond to get me into a car. Im very pleased with the service I received from CarHop employees. I would definitely recommend others. As a matter of fact, I will be encouraging my daughter, whom will be buying her first car, to come here as well
I went into carhop not knowing what to expect. When I got there I was greeted by Jasmine and Cody. They were very welcoming and helpful. They got me the car that best fit me and my situation and Im very pleased with my decision. Ill definitely be doing a lot of business with them in the future😁
The staff was very friendly and understanding of my situation. Sam helped me find a car that I was comfortable driving and I felt no pressure to by. Definitely a thumbs up if you are looking for someone to work with your credit and financial situations.
Nicole was amazing!! She helped me right away with getting a vehicle. I have never felt so comfortable while buying a car until i worked with Nicole. Shes the best. And jasmine is very helpful as well. Thank you Nicole!!!
Jacob S. went above and beyond to help us get into a car. He was scrambling helping numerous other customers at the same time but made sure to check in with us consistently while we waited for final loan approval. The process is a little different than working with a big dealership but the result was positive. Sandi helped with the final paperwork and getting out the door in a timely manner. We would recommend using Car Hop if you are in a credit bind. The payments are easy and much less than being stuck in a 5-6 year loan on the same vehicle purchased through a bigger dealership.
I went in there just hoping for a newer car then mine and I walked out of there with the best car I could have asked for. I traded in my 2004 Hyundai sonata and got a 2012 buick lacrosse. Sam helped me out and got me the car I needed and wanted and had the best customer service. He made me feel confident in my decision and had a great personality. Thank you for helping me get a great car Sam, youre the best!
My experience at Carhop was amazing Maricla was the one who help me OMG she made the process Eazy And valuable i wish I could give her a rise she was on her way out for the night and stayed 2 hours more to make sure I could drive home with my new car and she made it happen. Maricla you are a 100/100 Your customer service is impeccable I am definitely Telling everyone I know to come see you. You definitely Rock !!
Michael was very helpful. Bent over backwards to help me get approved been to many other car lots that told me no.
I really had a wonderful experience at carhop on 4903 auburn blvd by a great worker by the name of Jasmine Williams , she greeted us and helped with application got us in and out in a matter of time, also i noticed that she is a great multi-tasking and overall a great worker. So if looking to buy a used car come down and see Jasmine Williams she will get you on your way...Happy Customer
A friend told me about car hop and I needed to get in a reliable car quick. So I stopped by the one on auburn to see what the requirements were. The first person that greeted me was Nicole. She was nice and not pushy. She explained everything to me and I ended up qualifying. I always pay cash for my cars and never went through a dealership, so I was nervous. But she left no questions unanswered. Basically the service was great, the car was what I needed and so was the payment. Ill recommend carhop to a friend. Hopefully they get Nicole! Thank you Nicole and Carhop!
Joanna and Sandy were both amazing they stayed until 7:00 with me to help me get my car they were very kind considerate polite I would recommend not only CarHop but these two ladies to anybody who was looking for a vehicle Im 45 years old and this is the very first vehicle that Ive ever bought from a car lot Im very happy with it and Im very happy with the customer service I received and I highly recommend them
Today had a great easy experience with Maricela. She has great customer service attitude and a friendly,nice. Thank you for everything you do to get us in a nice car much appreciated!.👍
Sam was super helpful in my first car buying experience!! Made the process very easy and was able to approve me for a vehicle right away and explained everything very clearly and honestly :) I would definitely recommend CarHop on Auburn to a friend. Sam was super good!!
I walked in having lived every emotion possible after many fails. Nicole stop them almost immediately! She took her time explaining everything and getting the best possible that I could get with a car that is going to be reliable for me and my children. And its affordable! Nicole really works for her customer and Im looking forward to continue working with her!
During my time at this CarHop location me and my father were absolutely amazed with the way Mariesela treated us. I never have been to a car lot where its not difficult to cooperate. Mariesela made our time there cool, friendly, and made it worth our while. I finally drove off with a car note that worked with my work schedule. Also, I recommend any future customers to work with Mariesela . Im not exaggerating anything. Marie if your reading this thank you for your work ethic and cooperation!!
If you’re thinking about coming down then remember to ask for Jasmine. She was one of the best salesperson that showed the upmost best customer service. She really helped me with my situation and was able to get me into a car that I wanted and for cheap. I’d recommend her to anyone thinking about coming in.
This is by far one of THE WORST car places to go to. They pray on people who need cars and sell their terrible quality vehicles and make their customers repair said vehicles. Even with their Discount Repair service. You end up returning for services on your vehicle more then you should. We were sold a car with a faulty transmission, computer and Faning system that not only cost us out of pocket, but the repair company even admitted it would cost well over 2000$ to fix the issue. Their customer service is terrible and you will be playing telephone tag just to contact someone located out of the state for help just to be Dissconected and treated like a dog and you are at fault for them selling you a lemon. This is just another car company selling broken cars nobody wants for insane prices. If i could give this place a 0 star I most definitely would. Give this one a pass.
Joana was incredible! She’s awesome! Your lucky to have her! She’s got a great personality and makes buyers feel comfortable.
Easiest place to get a car when you’re just figuring out how the adult life works I’m very grateful to have Joanna show me the ropes step by step and giving me the best possible options that’ll help me in the long run especially since I have no idea what I was doing it’s my first time purchasing a car lol come to carhop you will be happy you did
I love this place. Maricela that works on auburn is the best. She helped me get a car the same day and I had a car Repo and she still got me a car the same day. Very nice and helpful. Love it
I was nervous coming here at first, but once I got going with the whole process I felt really comfortable. Jasmine is absolutely AMAZING. She understood my situation and treated me like family. She went out her way to make sure I left with a car I loved. I would highly recommend anyone that is looking for a reliable car ,and a sales person that is not going to try to sale you just anything to go see Jasmine.Update:6 months later and the car I got engine was bad.. They were nice enough to replace the engine, but because of the engine being bad when I was sold the car it caused more problems with the car... I was also told that first year of registration was going to be paid for... If that was the case, then mine wouldnt be due until December of this year, but its due in August... I reached out and got a bs answer from Sandy... I WOULD NOT EVER RECOMMEND anyone else to this place... Youll be better off going somewhere else unless youre perfectly fine with getting screwed!!!
When I walked in to Car Hop I was so stressed my old car was pretty much dying...it would have cost me more to fix my car than to replace it...I was greeted by Nicole she was more than understanding but I also realized just had to be honest my credit was not so great. Nicole worked to get me the van that i have been needing for a long time, but was unable to get at other car lots. She is very professional and I immediately felt relaxed and comfortable that she would treat me with respect .Thank you Nicole and Thank You Car Hop!
Nicole was very helpful, upfront, and informative. Walked me through the entire process and worked with my very challenged credit to get me into a pretty nice car considering the circumstances. I would recommend anyone reach out to her if youre looking for a vehicle despite your credit situation.
Maricela Romero is a life saver very kind and very intelligent on what she talks about I will recommend her and going to car hop. Proud customer. Thank you again
My Beautiful Wife and I came to Car Hop with open minds and big hearts after reading and hearing about Nicole. I have to say, because of her most excellent customer service, patience, and forthright honesty made our experience that much more beautiful. We are grateful and will be back because of Nicole!!!! We are grateful.
The first day I walked into CarHop the facility was clean and the manager greeted me. I asked a lot of questions and they were answered. I brought in exactly all my documents that they had required. Once all documents where reviewed and approved I was able to test drive some vehicles that I was approved for. Once I decided which vehicle I wanted I placed a down payment which was very reasonable and I was able to signed documents and drive off in a used car but its new to me as a firt-time car buyer. I have never bought a new car from a dealership this was my first. I am very pleased and happy with my new vehicle I would recommend anyone whos interested in a vehicle and needs a vehicle visit your nearest CarHop!
I was told about car hops by a co- worker who had a great experience with them and had told me they help out people with not so great credit, and had a car he was also paying off, so I decided to come in and check things out. Long and behold I was welcomed by Nicole, who was friendly and made today the best day Ive had all month. I never thought Id be leaving with a car, but I am and its all thanks to Car Hop. They truly are quick, fast, affordable and they work with your credit. I hope I am able to come back and get an upgrade later! But for now I will enjoy my very first car that I leased on my very own. This is awesome. Goodbye Lyft and Uber. Thank you Car Hop.
When I say they are awesome!!! SANDY the manager is great! They worked so hard to make sure we drove off satisfied and able to make our payments! Definitely would recommend!! Sooo thankful
Johanna was a great person to do business with she got me in and out with a new car for me I absolutely loved doing business with her very kind
Nicole helped me out today and she was very sweet about everything. I did not feel pressured in any way and she was very professional. She picked out the perfect car for me, Im so happy! Excellent service! Thank you Nicole and thank you CarHop!
Nicole here at Car Hop is amazing. She put me in a very good car and her customer service is amazing. She is very professional and cares about her customers. She put my mind at ease at a very stressful moment. Im so glad I came to car hop. Thanks Nicole!!!
Come hit up jay dayal from carhop Sacramento. He is one heck of a guy and will help you out as much as he can
I was helped by Thomas and let me just say he is very professional and helpful. He helped me right away and gave me the information I needed. I was approved same day and got to take home the car. The only issue was that the check engine light came on. Might of been a small issue but I just didnt want to deal with it. They honored the 7 day money back and gave me back my trade in. Now Im just waiting on my refund. They are very easy to work with and very professional. Thanks for all your help Thomas!!!!!!
I just financed my second car with car hop. They worked hard to get me approved for the car I wanted.. they are awesome! Im so happy and dont think I could have got a better deal anywhere else!
Really loved my experience trading in my car. Michael helped make the process speedy and I even drove off with a better car than what I expected. Thank you!
Original review:My overall experience with this Carhop location was great. It took a while, and there was a lot of paperwork, but nothing outside of whats neccessary when making such a large decision/purchase. Staff was very friendly and both Jasmine and Nicole worked together to help me find what I was looking for. Was able to stick around after business hours to get everything finalized. Would reccomend to anyone looking to buy a vehicle who has limited options.Update:The previous review was written at time of purchase because they repeatedly insisted I write a positive review before leaving the building. This is because they are NOT WHAT THEY SEEM. The very next time I visited to pay a bill, they treated me very different. They hardly acknowledged me and the receptionist was very rude. They tell you that you can schedule payments, but will call relentlessly making threats if youre late. Not to mention, theres way more wrong with the car than there should be. You will come out of pocket for repairs they should have made.
I had the most fortunate experience today at CarHop, having been served by Nicole, an amazing sales person with an upfront genuine personality that not only promised she would do her best to get me a car but also delivered. I have the worst credit there is, had repos, turned down from other dealers, bad credit history; however, Nicole made a believer out of me, on how CarHop stands behind its promise to do their very best and work hard to connect people with a new/used car. Thank you so much Nicole for all that youve done. You are amazing, honest and true to your words. I was fortunate to have you as a sales person, and I know CarHop is fortunate to have you as an employee. Thank you again and again ... :-)
Had a great experience at Car Hop! I got what I need and left me happy and satisfied! Thanks Tiaja you were great and I would send my friends over if they a car!Thanks Car Hop!Nicole, thank you so much! You was so helpful you gave me many options and you had great customer service skills! I’m glad I had you as my sale rep! I will be sure to send my friends and family to you when they are looking for a car! Thank you were great! I am satisfied and happy now!!!
If I could give 0 i would. I have had problems since I bought the car complete trash! Now I have a car that is broke down and paying for! Do not sign the arbitration agreement!! You will be signing all your rights away!
Nicole was great. I wasnt sure if I was going to be able to get into a car today, but Nicole made sure I was able to get the car I needed for me and my family to be independent. My boss will be excited to not have to make sure I can get to and from work anymore. THANKS NICOLE you are awesome!!!!!!
Jasmine was super helpful! She gave me all the right advice that I needed, as well as helped me find a financing option that fit my budget! She got me into the car that I needed to fit my lifestyle at an unbelievable price 😁😀 I definitely reccomend CarHop to anyone looking to buy their first car. Thanks Jasmine and CarHop!!!!
Nicole went above a salesperson !! Nicole searched and found the perfect car for me, arranged to have it picked up by me, provided the transportation and found an amazing deal with very low miles in great condition !! I am truly grateful that God blessed me with Nicole as my agent. A wonderful person with a charming personality as well !! I will recommend car hop and especially Nicole to all my friends, family and acquaintances. Thank you car hop and thank you with all my heart Nicole !!
She helped us upgrade and it was great shes a great person very calm demeanor. if you have car problems and bad credit go see Nicole shes a great person and will take you though the process and will make sure you understand everything before you leave and that youre happy cause if youre happy shes happy. This is one satisfied customer.Thanks Nicolesteven negron
Very pleased with the service here. Was expecting to have to wait possibly a few days to get financed with no credit score, but all they needed was a paystub and proof of address and they gave me my options within the half hour. Left with a car and payment plan I was very happy with.
I put 300 down on a g6 that had lights come on on the dash the following day, headlights didn’t even work pulling away. Should have been a sign but I was like meh that’s fixable. But that check engine light though. So I returned the car within the 7 day window expecting to get my money back like they promise they do. That’s a joke. It’s been over a month and calling does nothing. So now I’m going down there to see what can be done because not only do they sell lemons it seems like they rob you of your money.
Sandy and Micheal helped me out. They were both pleasant and made the buying process simple.
Nicole was great. She stayed super late to help me out and got me into a car with a low down payment. Thank you sooooooo much for your hard work!Update: I debated doing this, but I feel its needed. I wound up returning the vehicle I had decided on after discovering numerous issues beyond what was found at the time of purchase. I understand that with my credit history, Im not going to get a late model vehicle with little to no issues. That being said, if Im going to make a 31 month investment of over $11k, I should be able to drive away in a vehicle that has at the very least been inspected and worked on prior to purchase. Simply cleaning a vehicle and putting it out for sale wont cut it. The brake system had issues, the oil pressure sensor was bad, the tire pressure monitor system was failing, the traction control was not working, and the list goes on and on and on. On the website it states that all vehicles go thru a safety inspection and are prepped for sale, but I find this hard to believe. To say the least, Im a bit disappointed. I was told upon returning the vehicle that I should take some time off of work to get the car worked on at their cost, but should I really need to do this with an $11k investment? I sincerely hope that Im a one off case, and wish CarHop the best going forward.
Nicole got me in a car I am really happy with, took a few cars but she was happy to help every time. Her customer service is beyond great and really helpful with everything! Highly suggest meeting her.
They didnt have the newest dream cars but they were willing to work with me and I do not make much. I was told a $800 down payment as any other dealership told me 4000 3025 due to my lack of credit and being a first time buyer and being 20 years old. I ended up finding a car elsewhere for the amount of money I had on hand. But I do appreciate all the friendly service and all the reminders. If you desperately need a car at a good price or great financing options whatever it may be highly recommend this place
I came in and put a small down payment down and already got pre-approved online. came in did some test driving and got a car set up payment plans and financing and it was fast and easy. got my first car off the lot. Come here to get a car, the service is great and fast. my car is really nice and i am super satisfied.
Purchasing a car through Carhop was the fastest easiest most convenient car buying experience for me by far. On the way I was very nervous knowing I had a few challenges on my credit including a repossession. Not only did Sam the man work his but off to get me approved with a loan that is way more then affordable for my budget, the price tag is unbelievable!!!! Thanks Sam!!! Oh yeah lol thanks Carhop You are the best when it comes to challenges credit and Sam your personality is contagious which is why from the time I came in to the time I walked out like joker I could do nothing but smile. I would absolutely recommend Carhop to family and friends. Remember to mention me and ask for Sam hes the man.
Well Marcella was amazing.. Very professional yet down-to-earth.. She walked me through the whole process and answered all my questions.. She went back and forth with the finance company to get me approved.. Im so thankful for her and the whole staff at carhop.. Thank you guys!!!!! Vroom Vroom!!!
Its a Wonderful customer service its a its got to be a little bit patient they make you watch a little film theyre good they help people with bad credit you drive off in a car that Im very good reputable Auto Sales place to finance a vehicle
Going to recommend Sam Powell and Carhop to everyone who will listen!Sam was incredibly helpful throughout the whole process, which took quite a while because I am self employed and had to sift through all my various methods of payments to my business. They had a decent selection of vehicles and the whole office was so accommodating and kind.Our horrible junker car broke down a week ago, and weve been spending a fortune Ubering everywhere, or depending on friends and family for rides.Carhop saved the day!!Highly recommend.
I came in hopes of a reliable car. The sales agent Sanjay was able to get me approved for a Ford focus, which is exactly what I was looking for. THANK YOU SANJAY for giving me a chance to get approved and build my credit.
Bradon was professional, helpful, friendly and knowledgeable. He was able to get us in a vehicle quickly and with a reasonable down payment. I appreciate his professional demeanor and friendly smile. I also need to shout out Jasmine who I enjoyed watching how well see did with customers. I think this two are an asset to the company and a breathe of fresh air since the last time I was there.
Came in today and left with a great car with no down payments and low monthly payments! Jasmine was great! poitive and helpful at every turn! This was my first time buying a used car and Jasmine made the experience lot less nerve racking!
I just bought the perfect car for mr from Carhop Sacramento. Jasmine was super helpful and didnt get impatient with me and my indecisiveness. Id definitely recommend Carhop and working with Jasmine. She was great and super helpful getting me in exactly what I wanted. Thanks Jasmine!!
Sandy was great to work and super sweet!!
When I went to Car Hop of Sacramento, I didnt know what to expect. Although, the process took longer than I had anticipated, I am happy with the work ethic of Hope and her patience. I have heard not so good stories about the quality of cars that people are purchasing but that did not stop me for dealing with Car Hop. I plan on coming back to purchase again.Thanks Hope!! Keep up the hustle and good work.
My best experience buying a vehicle. they worked very hard to get me approved and out with a good deal. the customer service was excellent and I look forward to dealing with them again. We had very bad credit and the down payment for the vehicle was only $100!!! :)
This process as been seamless! Nicole does everything she can to help you drive off in a car today. She is honest about the cars, pricing, and what to expect next . I will be recommending Carhop to ALL my friends and family.
Nicole was great!!!! She got us out of our very expensive rental and into a great car for our commute. I will be telling my friends and family about carhop and her excellent customer service.Thank you again nicole
I love carhop. There a great place to get a car.and theyll work with you.And if you having financial problems talk to Barry in finance.hes great at his job and hell make it happen for you.
THANKS SO MUCH JAMES YOUR THE BEST!!! 💙💙
Excellent services. My first timer in getting a vehicle And really I have nothing to start with especially creditable but I got out there with my type of car I wanted and the limit I was looking for and I’m satisfied.And Jacob was great working with me and my paperwork’.
Jacob S was a man of his word. I got a car from Carhop 2 years ago and he upgraded my ride to a better car with less miles on it. This is the place to grab your vehicle - for the first time or the 5th time. The service here is great.
Sam P. Was very helpful to me and my family today. The staff was very patient and understanding and walked us through the whole process with honesty and thoroughness. We are thankful for car hop and specifically Sam! Great customer service.
Enjoyed buying my car here. Very good customer service. Was not pressured. Jasmine helped me out a lot. She made it clear and easy to understand everything. I would totally recommend this car dealership.
Nicole has done it again! Her service was excellent. When I felt like there was no hope left, she has saved the day. I would recommend carhop to all my friends and family
Nicole my sales person was very helpful and extremely patient with me. She was very understanding to my situation and she did everything to get me a car. I definitely would recommend coming to car hop. Ask for Nicole☺
All talk no action !!! Ive been to this place four times responding to emails I received from the manager Sandy saying she could help me get into a truck. All four visits I never got to talk to Sandy. The lady at the front desk stops you and thats who youre stuck with. I wont go back to these guys.
Today i came into Car Hop to upgrade from the 01 Malibu that i had because i have a growing family and needed more space. Nicole and the people over at Car Hop were great with setting me up with a new 06 Caravan that fits my family nice and both me and my fiancée love. Its also 30+ dollars cheaper payment than i was making for the Malibu...thank you to Nicole and the wonderful people at Car Hop for helping me into a wonderful van!!
Went here today and everyone was extremely helpful and smooth process! Jasmine was awesome with everything and speedy too! Recommend coming here if youre looking for a new car and had a hard time at other places
Jacob was fantastic! He was straight forward, informative, and patient with me during my car buying experience. He is an excellent car salesman 😊. I would definitely recommend him to my friends and family. Thank you Jacob!
5 Stars to my new family and friend “Maricela” at CARHOP who prove that they really will have a person driving off in a car. I just want to say thank you for helping me get into a car on the same day. Let’s go CARHOP!!!! 4903 Auburn Blvd. Carhop
My wife and I went in to trade in. Jasmine helped us get into a vehicle we were happy with. While filling out paper work and waiting I felt at home and Jasmine was easy to talk to and more than willing to answer any questions we had. Thank you Jasmine.
Don’t buy from this car place they gave me a car that stopped running the very next day & we had to call AAA to tow it knowing that they are supposed to tow it. Barely had the car for a 2 days before it started messing up on me & my boyfriend
Nicole Is the best !!! omg not only is she super chill but she is honest and upfront. She does not waste your time. I got a car and was not happy with it (the car was great and mechanically sound) I just was looking for something else. She told me to come in and she got me in and out in a car that met my needs in less than an hour. I wil continue to send people to her. I recommend any one who has struggling with their credit to come to car hop and ASK FOR NICOLE !!!THANKS XOXOX
2nd time here at carhop. Got into a car accident and car was totaled...they got me in a new car a week later. Facing any hardship they really work with you and help get u mobile.1st experience : She is amazing!!! Got me and my family in a great car. Finally mobile after over a year. Come see Nicole she will make it happen!!!
Buying a car is stressful but Sam is awesome!!! Hes fun/easy to work with... Answers any questions you have!! Helps you thru the paperwork!! Just a really great experience to work with him! Carhop really helps you get into a car even with low/bad credit score! Go see Sam!
I love them but gave them 3 stars because they dont have up to date cars so it hard to get what u want..
Nicole was awesome!! She went above and beyond to make sure I got a car. She kept in touch, and worked with me Not only did I get a car, I got an SUV that Ive always wanted. Thank You Nicole, for everything!!
I came in slightly struggling with the car I want and the carhop team made it happen for me. I mean, they went an extra mile to make it work.... Nicole herself was incredible and patient with my picky ol self. Provided options, car recommendations, and great service. I left beyond happy. Thank you car hop
Editing my previous review of 5 stars to 3, and my rating would be lower if it weren’t for the great customer service I received while buying my vehicle yesterday. However, my review is changing based on the fact that I have since discovered that the CD player in the car does not work, and this information was NOT disclosed to me at any point during the sale. When I reached out, there’s basically no option to have this fixed, and I would’ve appreciated knowing this in advance before I decided to purchase the vehicle. While I am grateful to carhop for helping me into a vehicle, I am greatly disappointed in the fact that this piece of information was withheld during the process and I now have a vehicle that I can’t listen to music in while driving....thanks carhop (insert sarcasm)
I had a great experience at CarHop. Maricela helped me get into whatever I wanted. Maricela was really nice. And it was easy no hassle just proof of income and address. Thank u Maricela.
Great customer service unfortunately both times I visited Car Hop I was told to come back in 90 days. I make enough money I just dont have enough established credit and I dont have anyone who can co-sign for me. Im reading these reviews and a bunch of people are saying they got a car with no credit! I hate car shopping!
I was pleased with the service. This is my first time buying a car so i am very nervous. I am getting a 2007 Dodge Caravan so im blessed that i get the chamce to get a van and build my credit at the same time. Nicole is the one that assisted me and helped me get the vehicle i was looking for. She has great customer service.
I had a great experience for my first time at Carhop Sacramento, this has been the most convenient and reasonable agreement made in terms of getting a car with the right people, I would recommend Carhop to people who are really trying to make a difference in their lives and their ability to get from point A to B with a good working car that will hold you down. Thanks to the lovely service I received from all the reps especially Anthony Tate Jr who made it possible for me to drive out of the lot in my very own ride!!
Maricela was extremely happy to help with getting me into a very nice SUV. I would definitely recommend anyone to come see her in Sacramento
My first time buying a car went really well with the help of Nicole Falgout. Shes great and very thorough. Highly recommended if youre looking to purchase a car from CarHop. Nicole is the one to go to.
I bought my vehicle a year ago, and I’ve already replaced the brakes, the headlights, the headlight connectors, and now I’m needing to replace the tires..having the tires looked at be a mechanic, and am informed that there are a ton of exposed wires underneath my car that BY LAW NEED TO BE COVERED. This company sold me a vehicle THEY KNEW WAS ILLEGAL!!!! DO NOT BUY FROM THEM! Nobody will help me resolve this, they honestly don’t really care..I will be consulting an attorney..DO NOT GIVE THIS BUSINESS YOUR MONEY!!!!
So starting from day about 60 with my new car started having problems. Motor had to be replaced twice found out because i had a broken dipstick down into my motor. I was sold a car with cut brake lights obviously nobody did a safety check before selling this vehicle or looked at the history of the car. Turns out this car came from a police auction. Now that i payed this car off when i went to get the first smog it failed for visual loose cut live wires they could see connected to the main harness. turned out my cars fan that is connected to my radiator was directly wired to my computer. The repair shop which is a shop that works with their warranty center pinpointed that this was a problem at the time of the previous smog. I tried showing them the vehicle code showing that they are responsible for the repair because really their smog wasnt done correctly because this easy to catch problem was not addressed before the sale to me making the smog invalid. So now I am having to go thru the bureau of automotive repair. I strongly suggest any car you get from here immediately take it to a shop of your choice to have it looked at and get a second smog just in case just to avoid this headache. I wouldnt ever buy a car here ever again.Update: i contacted the email that the response gave me and of course here we are with nobody contacting me. They dont care about their customer service obviously..
Awesome service. I am super happy that I got a car from car hop. Jay is awesome he helped me out in every way
JoAnna was great and I drove off in this beauty
Thank you SANJAY! super cheap payments. I was approved for an amazing ford fusion. Carhop is great.SANJAY was so COOL. He knows his cars and was able to look at my situation and get me the perfect car!
I had a great experience at the Sacramento carhop.The sales person Jay made sure that I understood everything & made feel comfortable with the whole experience.I would recomend carhop to everyone.
Not too happy with this place. I called before coming down there to make sure they can help me out and the guy kept telling me to fill out the app on their website which I refused to do because I dont want my credit ran if they 1. didnt have a car that fits what I need being an awd sedan that gets decent mpg. 2. fits the payment I need which is under 400 a month 3. make sure they can work with my credit, income, and short work time.well he didnt want to chat about any of that and just kept telling me to apply online. so my friend calls down and talks to sandy and tells her whats up and then tells me to call and talk to her, which was a pain to do since that same guy seemed like he didnt want me talking with her. she finally called me back and was super nice and told me to come in today so I did. right when I walk in the door there is that guy who again pushes me to fill out the app and answer questions before they even show me the only vehicle on their lot that remotely sparked my interest, but still not what I wanted and over priced. sandy was busy with other customers and I really didnt want to run my credit but I just did because they said they can get it done and they dont go off credit. WELLLLLL they do and after asking like 3 times to get the key to even fire up the vehicle there, which was dead from sitting and sun faded down the side, they denied me or well said they need 60-100 days to make a decision???? Im like wow... this is why I wanted to sit down with sandy to go over everything first before even running my credit. wanted to see if they have a car that I really want, possibly at another location, and THEN move forward if she thinks, from her experience there, I can get it approved with their bank. now I have a hard inquiry on my credit and no car. so be warned, they will push you to run your credit before even showing you cars and the whole they dont base anything off credit is BS because they did and almost ran my friends credit as a co-buyer but I told him not to and good thing. this place left a very bad taste in my mouth and I wish sandy was available to help me out like the original plan was and I should of just told that guy no and waited but needed to pickup my son so wanted to get the ball rolling. : (Update: still never heard back from these guys and already went and got approved instantly at rent to own cars in modesto on a 2016 Hyundai Elantra which i love and got warranty, roadside assistance, and gap thrown in. They went above and beyond and even when i had a small issue with the car they offered to fix it and give me a loaner car off their lot. If you need a car and guaranteed financing hit up Jeremy over there. They will put you in a car no matter what your credit is and they will in house if needed, amazing customer service.
Being a family of 11, its hard when youre without a vehicle. Six of our children attend school in a different school district. Our travel time was over 2 1/2 hours one way. My husband rode past on the bus and suggested we contact CarHop. Upon arrival with met with Nicole. Shes a pleasure to work with. She was upfront and honest, and kept us in the loop throughout the entire process. If youre ever in need of a vehicle definitely check her out. Thanks again Nicole!!
Well I didnt get barley any help. #1 after getting an email saying I was approved and to come to their office. I was hesitent because I only had 200. But I got an email saying they worked with all budgets. That was a bold face lie. So I wasted getting up driving up from roseville for absolutly nothing. They were acting like they didnt care if i got a car or not. Aloof and uncaring. Thanks sanjay for nothing.
I was in a very sticky situation do to my income and other problems and was in desperate need of a car. Nicole did everything in her power to get me the car I wanted for the price that I was able to afford. I was of the lot the same day. I am truly grateful for her help, and i am also overly overjoyed!! THANK YOU SO MUCH !!
4.3 (199 comments)
Review №1
2022-04-08Jay is the best! This is not only my first but second time getting a car from this place. Jay helped us through every step even when we were having trouble with our credit he didnt give up on his. I definitely will be back here for my daughters car. 10/10
Review №2
2022-08-13Sandi has been a tremendous help, just seeing her hard working and her skill to thrive and get everyone that’s in the office out quickly and as happy as possible. She’s doing an amazing job and we love working with her. She’s polite, fast, hard working, makes us feel comfortable and not pushed into making a decision we don’t want to or don’t feel comfortable with. She’s great come in and see her !
Review №3
2022-08-17My husband and I went to them in hopes of buying a car. Our credit is less than perfect, but its been worse! They said, yes we will work with you, with a down of $500. We had the five hundred went in again, they then wanted $750! The entire experience was long, drawn out, and the cars they approved for us were filthy! The first ones fan was so loud we couldnt use the AC. The former owners paperwork was even in the car with all of the other trash strewn about! The next car had no AC at all. It also had a foul odor!
Review №4
2022-06-07Went here and the staff was cool until I said no to the offer and the lady just walked off and didn’t even want to talk no more. Bunch of trash cars from auction worth like $500-1k and reselling for 10k. Tires literally bald out and engine leaks. Windows don’t even pull down. Don’t buy these rubbish. Don’t sign because they ripping u off.
Review №5
2022-09-18The first 2 cars I looked at I didnt like ... So I didnt get one of them... But I went back the next day because Janiel L. the sales lady was amazing... I got a better car that fit me... I recommend them👍👍👍👍🙌🙌🙌🙌😎
Review №6
2022-08-30Got approved fast , in and out nice car. Thanks Janiel for getting us situated and for the great customer service. You were very helpful explained everything well and got me rolling , I wouldn’t mind recommending people to come here and get cars. Thanks again Janiel me and my family appreciate your help today…
Review №7
2022-06-18Michael Castellanos and Jessica Hopson were a great team! I appreciate the diligence that Michael put forth to make sure I got the car I needed and Jessica held it down the rest of the way with paperwork! Thanks to this dynamic duo I am finally back on the road 🥴 thanks guys!!
Review №8
2022-08-25James was excellent! We had tons of questions and he answered all of them. I’d highly recommend carhop if your credit isn’t so good. Very helpful.
Review №9
2022-08-16WARNING: DO NOT BUY A CAR FROM HERE!!! None of them last more than a month. They claim they have a good warranty but its a hassle to get them to cover anything. They are not very understanding of personal situations. Two days after I bought my car the whole exhaust came off and the didnt want to fix it for me. DO NOT GO TO CAR HOP. Even their mechanics say Theyre a bad company.
Review №10
2022-04-23I bought a 2011 Ford Flex, and it took me 4 test drives on 4 different cars, and the flex was the first one, i came back over 3days undecided, and told Micheal if the car is meant for me to have it itll still be here. It was, and Michael made the deal soooooooo smooth, he was hella funny, patient, and made the car buying process a piece of cake. Id recommend him and Car Hop for anybody with challenged credit. Also, Sandy was hilarious as each day she was here knowing damn well i didnt know what the hell I wanted. Come in yall!!!