Active military discounts
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I had no problem getting my car at the airport and it was exactly what I requested. The car was clean and had a full tank. I will use budget again for our next trip in November.
The last two times I have rented from Avis/Budget, Philly and Burbank have been a mess - Philly was chaos, 90 min. to get a car, Burbank better but still, no car ready even though I arrived as scheduled. Last time is the last time
Cars come with bad tyre pressures and one is made to go check for it outside. Secondly, the car I got has a bad wheel alignment which is forcing me to hold on to the steering wheel tightly so that it doesnt veer off sideways. As a result, my left shoulder is hurting me.
Pick up medium suv Burbank Airport near Hollywood earlier than ETA was no problem and drop off Las Vegas Airport was so convenient one of the best experience in my 10 plus rental car history
I place my order online and head to the front desk everyone has been so nice. When the line gets long ppl lets remember to be nice to the staff their is usually only 2 ppl working or 1 and they take care of avis too. Also careful if u check in before they close.. i have seen them run out of cars. Fyi
Excellent service from pick-up to drop-off. Clean and efficient rental vehicle. Highly recommend Budget.
Very Friendly employees- nice car selection and good price. Check in and drop off very convenient at Burbank airport
The agent named Ray was fabulous. He found me a car after he learned the size I booked was not available.
I didnt realize it until a day later when I looked at the receipt that the attendant gave me when I returned the car but I was charged for 1.5 gallons of gas. I filled the car less than 3 miles from the airport. I filled the car until the pump shut off, I then added more gas until the pump stopped a second time to ensure the tank was completely filled. This practice of padding the bill is completely dishonest. In the future I will rent from a company that does not intentionally cheat their customers.
I rented a SUV for 4 days. I was given a jeep thats smaller than a full size vehicle. Then the full price of the rental PLUS THE $250 HOLD WAS 0LACED ON MY CARD! $800 DOLLARS in total until I returned the vehicle. Non of this information was disclosed at the COUNTER! You have really gone in reverse as far as everything. Budget is the only rental agency I like to use. But after this horrible experience things will change.
This vehicle’s gas tank was NOT full. I had the parking lot attendant make a note on my contract. When I returned the car with a “full” tank the office was closed.I called Budget and talked to Hussein on 2/28/2018 and he assured me they would credit my card for the lost fuel.They did not redeem the inconvenience and I ended up paying out of my own pocket!Bad car and customer services.I posted a photo of the notation on my contract.No problems with the other car rental services located at this airport.I advise using another company.
Wow. Where do I start?Khaleb is terrible and should not be a manager.They gave us a car with a broken alternator. So whenever we turned the car off we needed to have it jumped. This took so much time out of our trip.He said, Well, we didnt do it on purpose. As if that somehow made our experience and expectations of getting a working vehicle any different.He charged the card 4 times over what he should have aside from all of that. He refused to reduce the payment because, You were supposed to call roadside assistance. We did. Multiple times being that the alternator was busted in the car they gave us and we needed multiple jumps.We wound up using Uber during our trip because otherwise wed totally miss out on our trip and get stranded somewhere.He claimed that he could not refund anything. He was very flippant about it and, as someone who has worked management, I wasnt impressed. The customer service and service itself left much to be desired.We contacted above him and got a refund plus some free rentals. They said hell be retrained, but honestly I wouldnt expect much from this place again. Thats the kind of individual they hired and somehow promoted as a manager.
I will never give Budget car rental another try and I will advise everyone against it. It was the most awful experience I have ever had with any car rental company. We stood in line for an hour and a half to be told that they needed to find an adequate car to rent out to me. I had actually PREPAID for this car and reserved it back in June. They gave me a huge oversized car, not the mini SUV or similar that I had rented. I got a full size SUV/TAHOE. We went up to pick up the car and the attendant was actually running around all over the place find a car, going through the car wash AND bringing the car towards those of us waiting to rent, hopping OUT of the car WITHOUT EVEN SAYING ANYTHING TOWARDS THE CROWD OF PEOPLE WAITING...it was the most inefficient event I had ever witnessed. Took an additional hour to get the car. To top it ALL OFF, when we got the car we immediately noticed that it was 3/4 of a tank and the paper work said FULL TANK. I tried calling the reservation number on the phone to be told that I needed to call customer service but they where already closed so I had to call the following day during my VACATION.... They wanted to charge me $160 at check in for THEIR mistake on the gas but I had taken pictures of the gage and mileage and everything so they where able to reverser this charge. Very inefficient, very poor service on every point of this car rental experience
We got to the rental place and there was nobody there. There were lines for each company but it seems like anyone could help. So, it didnt make sense to me to ask people to wait in a specific line. Eventually, we were helped by a very nice person. I wish I wouldve wrote her name down. She gave us some fun tips to try during our stay. She did upscale me the prepay for fuel and I was told that I would be reimbursed for bringing the vehicle back full but I wasnt. It was almost $80 worth of fuel I paid for. I tried to call management but I was on hold for over an hour and I finally gave up.
Usually I am very satisfied and give you a high rating. This time, however, it was clear the car wasnt cleaned and smelled of smoke. I was in a hurry to leave the airport so decided not to change vehicles...big mistake. My sense of smell isnt so acute but my daughter (who I picked up a couple of days later couldnt stand it. I finally turned in the car early and we Ubered for a couple of days. I hope I can count on you in the future...
It was easy to rent online and check in at the Burbank Airport, the price could be better though. I guess it will take a little while before pricing goes back to normal. Compared to other car rental companies, Budgets pricing was less expensive.
The service members I interacted with at Budget were friendly, helpful and made me feel at ease during what can be a stressful experience. I got upgraded to a hybrid car that had a low mpg which helped me save money. I returned the car about 30 minutes late and was worried I would be penalized or that the person checking me in might make a comment about it, but they neither penalized me or made me feel guilty. I rented from Burbank and LAX airports.
Awful service! Vehicle prepaid 3 months in advance but was not there upon arrival.
How could you have only 2 agents working at Avis/Budget counter at Burbank Airport on a Labor day weekend??? There were more than 50 people standing on the line and I had to wait for more than an hour to get my car. Do we not have anything better to do with our time? I will prefer Alamo or Fox over you next time.
I have rented from Budget for years. Pickup is always hit and miss relative to how fast i can get the car and escape the airport. sometimes the rapid pickup board is posted and i get out without talking to anyone. This time the board we not set up and i had to wait for quite some time at the counter until some guy on break came to the counter to help me. He was moderately fast, but seeing him in the back room eating some food and waiting for him to finish was frustrating. Then the car we got smelled like smoke and was definitely well used, but the last thing i was going to do was go back to Mr sandwich guy to ask for another. Drop off was fast as usual, at least this went well. Overall, i think i will switch to Enterprise. i have never had and issue like this with them.
.. 2nd floor... The map takes you by McDonalds but its in the other side in the second floor. The guy was nice
Mr. Ray Grijalva was wonderful. I was afraid I would not have rental due to several delays. He called me and helped me with the paperwork for after hours pick up. He made sure I had a picture of the car and where to pick it . Great customer service is a rare commodity. Mr. Grijalva needs to be manager of the year.
Because the service is friendly and the Burbank location is amazing. Every time I fly into Burbank I dont bother renting a car else where. The staff at this location is always on point and they provide above and beyond customer service.
The staff member at check-in was very friendly and assured us everything was in order as he processed our return. Thanks for helping calm my worries! This airport is also a very pleasant change from LAX.
Very unprofessional, rude and arrogant behavior at the check in counter and at the car pickup location. Drop off was very smooth and pleasant experience.
Received great service from the Associate; very friendly and listened to my needs.
Got a great deal at this airport. The only downfall is the wall from the terminal to the rental car lot. I dont mind the walk but when you have bags it can be tough to walk that far. Need to have a shuttle.
Well, in the first place I am a fast track and a member for a long time I was asked to pay a 250 deposit even when using a cc to pay. Then the car we got was dirty and full of scratches and small dents.
Booking online was easy. Rates were best available. Pick-up was easy. Car was brand new and well-appointed. Return was fast and easy. Whole process was seamless and friction-free.
Check in process was very easy, no pressure on the insurance but very helpful with questions. Easy drop off process and car was immaculate. Amazing overall!
I rent from Budget at the Burbank airport often. There is a customer rep there by the name of Ron. He helps with both budget and Avis. He is by far the most helpful respectful agents I have ever dealt with. He is usually there everytime I go and has us in and out of there in no time and always makes us feel welcomed and we are always satisfied with services.
Our complaint was with the smell of the car. It had a very strong odor which actually smelled like weed. Not sure if thats what it was or if it was some sort of cleaner or air freshener. But whatever it was it was not pleasant. The weather was pretty hot and when the car got hot after being parked in the sun the smell was even stronger. Other than that we were satisified, but it will make me think twice before renting from Budget again.
The check out was quick. I was given one of the cleanest and nicest cars I have received from Budget this year. Excellent location!
When checking out the car i was quoted 1,500 as my total after I checked out I was charged over 2,000 total in fees that were not disclosed until after purchase. And when I arrived at the pick up they did not have the car I rented available and gave me a much larger vehicle with worse gas mileage and it was very inconvenient to drive given the locations I was commuting to
The staff was very helpful and kind. The rental was the cheapest among the prestigious others. The cars were in very good conditions and all clean. The renting procedure was very easy.
Wish the Fastbreak kiosk had been open at the Burbank Airport, but still checked out pretty quickly.Got a Toyota Highlander, nice ride.Return was simple.
Comfortable check in! Greeted with a smile. My rental history was on file, so no needless bantering about extras was experienced. I appreciate that! Direction to car location was easy to follow. Car was nice, and when I needed instruction on how to start it (key less ignition), it was given courteously. Upon return to airport, check in was fast and easy. Baggage was unloaded from trunk, and direction to terminal clearly given. Thanks for a great experience!
The absolute worst experience I have ever had. The guys were laughing at me behind the counter and made me feel so uncomfortable and wouldnt process my reservation. Its one thing to not be able to submit a refund to me for up to 3-10 days which is already ridiculous but on top of that to belittle me, not apologize or offer any further help. Beyond poor, they dont know the definition of customer service. I wouldnt suggest this Budget location to anyone.
Terrible service. Didnt get the car I ordered. Paid more money. Treated rudely buy everyone.
After what seemed like a very long walk to the rental car facility, the rental counter was no wait and rental agent was very friendly and professional. Maybe letting renters know ahead of time that there is a bit of a distance from terminal to the rental car area would be helpful. Disabled persons or elderly would have trouble with the walk. In any event, the Toyota Camry was clean and suited our needs well. We appreciated the help of telephone agent when we called to extend our return time. It was somewhat confusing finding the rental car return. Lastly, the return agent was unsmiling and unwelcoming. But we were overall satisfied with this rental.
Great experience picking up the car, as well as dropping it off a couple of days later for my weekend trip from Los Angeles to Yuma, AZ. I just didnt want to put the wear and tear on my car or worry about driving through the desert, just in case!! Everything went great with the car! I was also very grateful that the facility was open during the hours that I needed to pick-up and drop-off the car. I got a great deal and am very happy that I joined the Budget Rental Car Family and now have my FastBreak #! I will be renting again in May and am looking forward to the experience!
Great price but customer service was not the best. I felt pressured to get extra insurance. I still declined. Agents attitude was also a factor, he seemed uninterested to provide a service.
Just rented a car from here and it was not properly cleaned. There were used water bottles in the back seat, food crumbs in the console and the seats were not well vacuumed. When I told the representative who checked the car he just apologized that the car was dirty and just looked at me. They were low on intermediate cars so we just stuck with the one they gave us and ended up throwing out the trash. I told them I would make a formal complaint online because no one seemed to care. I have always rented from Budget and have always had a great experience, but this experience was abysmal and totally negative. Renting from Budget is definitely not an option anymore...if you rent a car, the least you can expect is a clean car.
Good price, decent cars. Location of the rental (all rentals, in fact) is atrocious. Endless walk through the bridges and multiple elevators. Not something you appreciate with luggage and a toddler in tow.Also, the car I got was clean and everything, but it had busted windshield seal. Nothing like driving on the highway and realizing that the rubber seal is flapping, slapping in the side window.
Burbank - return was seamless. took 2 mins, Elaine was the supv, very friendly and helped me out with transportation to my air terminal. 5 stars.LAX - this was the best car rental Ive ever had, 6pm on Friday, there were 6 people working the counter, I was checked out in 3 mins. They offered me a Corvette at half price, $150, Ill be back for a 2020 Vette in the summer. The rates were 50% to 25% of the other companies. there was no charge to drop off at Burbank. Int. SUV was nice and roomy Nissan Rogue. easy to drive and spotless clean.
Good car, good ride. but had difficulty finding the pick up place at Burbank airport. Kept driving around for about 20 minutes before we stopped and asked someone at the airport and took a chance and drove up.
Ive rented from this exact place a few l times recently using same credit card all the time with no issues whatsoever.Today I tried to rent, and they flat out told me they couldnt use my card and they have never accept it and will not rent to me.Rude
I arrived at the Budget counter and was taken care of in a matter of minutes. I had no issues, the car was clean and gased up, ready to go. The agent was friendly and worked fast to get me out the door to my rental. Upon my return, again, I had no issues, it was cold outside I had to wait for my daughter to arrive so the gentleman let me wait in the car after checking me in to stay warm. Great Service, Fast, Friendly and EZ. Thanks!
The young lady whom helped me was very professional and kind. She knew her job, there were no pressure sales on any of the extras. She was a 10 plus, the last renal company I dealt with was a 90 minute stop. If she took 20 minutes Im surprised. The return of the car was met with the same kindness..thank you
The people here are great. The cars are ok but getting through the line is terrible. They are the only rental car company with a line and it is a 15-30 minute wait every time.
The rental car location at Bob Hope Airport was convenient and the staff very helpful and friendly. I received a free upgrade when my compact was unavailable and helpful advice for my decision on the gas options. I was offered additional insurance options, citing the advantages but the sales agent was not pushy about it when I declined. Returning my car was a breeze. I would use Budget at Bob Hope Airport again.
Very efficient and very friendly. I recommend going with budget for the great customer service and Ive never been disappointed with the vehicles I have gotten over the years.
These guys are great! Ive rented twice this week from this location. The first rental they gave me a great upgrade deal to a BMW. The staff is very friendly and helpful. The cars are clean, low mileage, new model cars. The rental counter is a bit of a walk from the street or terminals but so are all the others lol. I will continue to rent from this location in the future even though there are several other car rentals, including Budget that are closer to my home. Keep up the great service. =)
All aspects of the rental were great except the cleanliness. The windows were all dirty on the outside. When I mentioned it to the agent at the gate, he handed me paper towels! I changed vehicles initially, and both vehicles had moderately dirty windows.
Service was relatively fast and pleasant! I needed a car while mine was in the shop for a couple of days and I was happy with the service at the counter and the quality of the car for what I paid.
Have used Budget location several times in the past and have yet to have any problems with the pick up or drop off procedure. Every employee is helpful and professional and the vehicles already set to go. Giving 4 stars and not 5 because my last rental was the the biggest single expenditure my last trip (which I assume some guilt and downgraded my selection) but mainly because I have yet to receive the automobile I chose on line...I always get the or similar vehicle. But have recommended this location several times already to friends.
Staff was courteous and was able to give m directions to the freeways in California, Car was clean and ready for pick up when I arrived.
The employee you had at the counter that helped was wonderful. I had a terrible experience with another rental company that day and your employee was very help and friendly. She got me the car I needed at a fare price. She made the difference.
Arrived on a Tuesday morning at 9:00 and there was no one in line! Asked if I could upgrade to something sportier from my full size reservation and paid a very nominal fee for a brand new convertible mustang. I typically rent from National and Enterprise, but would not hesitate to rent from this Budget location. Everyone was helpful and top notch. Highly recommend!
I booked my rental online thru their website & prepaid in full, about 3 or 4 weeks prior to the date I would pick it up. I had reserved a convertible car, and upon arrival to Budget at the airport, they told me that they did not have any convertibles at the time. He said that they have two at the moment, but one did not have a key to it. The other one had two flat tires. Again, I had reserved the car about 3 or 4 weeks prior, and you didnt think to atleast get the tires fixed or get a key made?! Its common sense, let alone for customer service. I understand getting car keys made can be expensive. But, youre running a business, and I had reserved the car weeks prior to the pickup date and had prepaid in full. The least I would have imagined would have been to get the car fixed or offer to bring in a convertible from another Budget location. If not atleast try and replace the convertible or fix them, I would have much appreciated a notification of no availability prior to arriving for my vacation, instead of having the first thing on my vacation be told that the car I had previously reserved and paid for was not even there... On top of that, then you try and replace it with a luxury car, instead of one that has the same value as the one I had prepaid for. No, sir, I will not be sold into getting a luxury car. I refuse to give you any more money than I already had. And I would not want a car of lower value without a refund. Finally, after maintaining my composure the entire conversation with him, he offers me a standard sporty car of equal value, but the color is awful... Its a bright yellow, and it looks a bumblebee. Theres a reason why its at a rental, because no one wants to purchase a car of terrible appearance and color... With all that aside, I myself work in a customer service setting & have plenty of experience. I know things go wrong. Budget, as a business and for giving customer service to people, I would hope for much better results. Terrible customer service (not necessarily the guys fault, himself), for no replacement or effort in fixing the cars, and for not communicating with the customers of no availability... Ratings given: 1 star. Sorry.
My flight was to get in at 10pm on Sunday, January 5th. The flight was delayed. I called the rental office to inform them of this and they told me the office would be closed and I would have to return at 530am the next day to pick up the car. Also, when she also told me it would now be more expensive. In RI pvd airport when a flight is delayed someone stays at the rental counter. This inconvenience was costly.
@Budget I needed to see if I could switch airports for our departing flight. I called budget to see the cost of returning my car to long Beach when we picked it up in Burbank. Their agent told me it would be no fee. I then went and switched the flight, then called back to verify and again was told again no fee. When I picked up the car there was no change noted and I was told that it would be a $75 fee. When I asked to speak to the manager James I was told there was nothing I could do. I called customer service and was told they could split the fee after being directed to 4 different employees. Extremely disappointed that what I was told was but honored and in the service of telling a customer they couldnt do anything.
Probably the worst experience I’ve ever had renting a car and on top of that customer service hung up on me 4 times when I called for some help! 0/10 Would not recommend. Scam artists, cheapskates and liars
I always enjoy the Burbank rental car facility since it was consolidated a couple of years ago. It makes travel to L.A. much easier. The Budget staff are always helpful and professional. I was able to rent a Mustang recently for the price of a compact, since they were out of that category when I arrived. I appreciated the consideration.
Quick and easy phone booking, no wait time at location, friendly knowledgable counter rep.
Long wait to retrieve my vehicle with prepaid reservation. Hire more people! Fast Break is broken at BOB HOPE airport.
Budget was unable to provide a receipt. Without a receipt you are liable for the full value of the car.
Really great experience, and easy to pick up and drop off. The staff was extremely helpful, and when I had a concern about my rental, they remedied it immediately. Very ease to come and go from via Uber or train. Can say enough about how courteous and friendly the staff was. Ill definitely rent from here again.
I reserved and prepaid for a rental car. I was then inexplicably charged an additional $25 balance at the end of the rental. Definitely a bait and switch.
Budget makes renting a car super easy. The cars super clean and new. The best part is the ease of getting a car. No long lines, no major fuss over wavers and insurance. Simple and easy makes gets you out on the road to your destination as quickly as possible.
Car was clean. Staff was friendly when checking in and when I dropped off car. Was in and out both on arrival and departure quickly too. What more can you ask for?
Good price, easy user experience all around. Only challenge was a VERY long walk from our terminal (at the far end of the airport) to the rental car facility. Otherwise everything was easy and smooth.
Switched to Budget from Fox and couldnt be happier. The Bob Hope Airport Facility is new and nice, the Fast Break counter a real time saver. Prices are good, the cars and clean and fresh. Theyre my go to rental company.
WARNING!!! Watch out for Budget Car employee name ROD at Burbank Airport!!! He is a liar, manipulative, and a scammer trying to get money off you!!He is VERY UNPROFESSIONAL, RUDE, AND DISRESPECTFUL!!!I have never been so disappointed in such service before through this company! I have always rented through Budget/Avis but after this awful experience from Rod, I AM DONE! Better of going to Enterprise or renting though Turo or any other rental company but this!! I informed all my colleagues , friends and family who I have recommended to Budget prior to no longer come here!!I dont know why Budget hired this person. He is very unprofessional!At first I thought he was nice when I wanted to update the Camry to Cadillac. He said it will only cost about $80 or more but when he gave me the summary, it was over $190+ -- When I said I am no longer interested as it was too overpriced for me , he moved on to the next person without letting me know and ignored me for the entire 30 MINUTES!!I patiently waited and as soon as he got back to me...there was no information or whatsoever on where to get the car even though I asked where it was and his response was go figured and when I asked what he meant, his response was wherever you see all the cars ! I asked for the copy of my paperworks as he forgot to hand it in to me because he was so busy with the person next to me who looked more sophisticated (businessman) than I did at that time ...he just basically threw my rental documents at me and just said here and walked away..!!!!! Who hired this guy?!!
The customer service is horrible. I was charged more for prepaying then the total rental cost. When I asked for a refund I was given the runaround and told that I agreed to it in the fine print. The process for getting a refund is so infuriating, that I have given up. I even had the supervisor named Donald hang up on me.
Picked up my Chevy Cruze in the lot and checked out with Driver License ID.I did not opt for the gasoline nor the extra insurance. The return experience was good too. I would use Budget again.
Got to Oakland airport, no cars. Reserved an SUV, they offered me a 15 passenger van. Ended up with an acceptable sedan...after an hour and a half wait. Staff was courteous but frazzled.
I have always been happy renting from Budget - prepaid rentals offer a great value, and I normally end up with an upgrade from what I have reserved. Vehicles always appear to be well maintained and fully operational, and a wide variety of vehicles are offered.
VERY FRUSTRATED. Last time trying Budget, for life. They denied me a pre-paid car rental for no good reason. Their two competitors had no issues with me, and I have no driving record or tickets to justify the denial. Alamo saved the day with just a few minutes to spare. All the car rentals at the Burbank Airport close at 11pm and thank God I had 4 minutes left after dealing with a non-responsive Budget Rent A Car.had this cost me my sales presentation tomorrow, Id have lost thousands.
The staff at Budget Car Rental at Burbank Airport were great and very helpful. It was a breeze bringing the car back too. I filled it up myself and the checkout lady was very kind.
First time renting from Budget. Was a pleasant experience. Joined their FastBreakz program. Got a Jeep Patriot was pleasantly surprised by the mileage for the type of car. We averaged about 26mpg mostly highway.
Limited vehicle selection (either a pick-up truck or minivan), long lines (took longer than 30 min to pick up vehicle) and absurdly long drop off period where i was mistakenly charged for gas and forced to track down someone to refund it, almost causing me to miss my flight. Will use Turo next time. So should you.
Budget was friendly, fast, and clean. Will use them again, especially when they are at least $20 cheaper than Enterprise. The Toyota Corolla was clean, spacious, and it handled well.
Check the cleanliness of the vehicle before leaving the garage, turn on all the lights inside and exchange the car before leaving if you are not satisfied.I learned the hard way the next morning when I was able to see how filthy the inside of the the car was. Crumbs all over the seats and interior. Nothing thats would inspire a sense that the cat had been thoroughly cleaned and let alone vacuumed.I will also note that the level of customer service at the rental counter was non existent. Seemed like the employee was split between two agencies there doing double duty but not fully understanding where to get info on the Budget system.
This place is the best - I went there yesterday and the person at the counter was very professional and made the experience very pleasant. She jogged through the parking lot to make sure that my car was all sorted and ensured that I got my car quickly. Thats great customer service!
The experience went well, except for the fact that I had to wait a while in line. I am used to the airports where there is a display of all the contracts and I just grab mine and go to the car instead of having to talk to a customer service person.
The first car that was assigned to me smelled of cigarette smoke. when i walked over to the booth to notify the agent, there was a note stating i needed to go to the Avis agent. The Avis agent was nice and accomodating
I flew into Burbank airport and needed to rent a car I didnt make a reservation beforehand so I went on to my smartphone and checked out prices and availability between all the major rental car services and I found that budget rental had the best prices and a wide selection of different cars and I decided to go with them I was pleasantly surprised with the Nissan car I received it felt and drove like a dream and the customer service was great I recommend checking them out and I will definitely rent with budget in the future keep up the good work
It was very easy to reserve the vehicle online and it was reasonably priced. We also received a free upgrade from an intermediate vehicle to a Jeep at no additional cost.
They rocked it. got the car i wanted quickly and the return was easy. when i had to run back to get something forgotten in the car an employee (wish i had gotten his name - great calming factor in a stressful situation) got me back into the car and on my way.
The rental process was quick and painless. The staff were prompt and professional. The vehicle was in pristine condition.
Excellent service! Pick up and drop off were both incredibly fast. The vehicle I received was better than expected. Staff were courteous, professional, yet extremely efficient!
Got an awesome luxury car. Nice location. Easy to drop off. Go for the higher priced option to get navigation, if you are driving in Los Angeles area.
We got upgraded from an economy class car to Mustang Convertable for free. Freaking love this company! Will definitely be using Budget from now on.
I’ve always been impressed with Budget until this rental where I got a car with 40k miles on it and original tires that were worn down to wear strips unevenly. Sketchy feeling driving my daughter around Southern California many miles looking at colleges.
Fastbreak was really easy but they didnt offer me to pre-pay gas.Also there isnt a way to easily pickup or drop off if you arent walking from the airport terminal.
Conflicting information between counter staff and garage staff lead to additional costs. Turns out, garage folk had gained us more accurate information. Everyone was friendly, tried to be helpful, but lack of consistent information led to additional costs I did not need to incurr
I had great customer service at the airport! It was easy to get in and get out which is always a plus! I loved my vehicle.
Everything went smoothly. Ill see you next time Budget rent a car Burbank CA
Very smooth process for renting and returning the car.
Budget was fine. But, what is with the incredible hike to get to all of the car rental offices at Burbank? That is a long hike, especially if the weather is bad or you are carting lots of stuff.
They were really nice and explained everything well. Returning was easy and went smoothly and the gentleman was very kind.
I got charged$62 for being under an hour late. Unreal. Never going back
You charged me 66$ extra for going 28 minutes late to the drop off. 66$! It could be due to anything like a traffic incident or a congestion. You are only in the business of ripping off your customers. Never going to make a reservation again ever!!
The associate Desiree was so rude and disrespectful! How can u have someone so mean like that working in customer service! I always rent with budget! Burbank airport But I Will NEVER go back after this horrible experience and I will make sure to spread the word!
Budget customer service simply outstanding. Very easy to reserve a rental online and pick up and go. I will be back to rent again next month.
Only one phone no ~0447, which makes you hear a Fax line busy tone?Tried over dozen times on different dates, no human at all.As of 06/22/16...Cars great though, but responsiveness stone age
Pick up and drop off are extremely easy! The prices and the cars are great!!
THE FIRST CAR WE GOT THE BATTERY WAS DEAD. WE GOT ANOTHER CAR THAT WAS DIRTY NOT COVID CLEANED, ALL DENTED UP. THE PROCESS TOOK OVER AN HOUR AND THEY STARTED THE RENTAL TIME WHEN WE GOT THERE I THINK THATS IS REDICULOUS. AND THE DESK MAN WAS NOT TO HELPFUL WHEN WE COMPLAINED
I want to warn people how the budget car rental office , screwed me for 22.00 a day rental car for 3 days cost me close to 300.00The agent on top of the taxes & fees charge me with optional fees which spouse to be one time fee , instead 3 times 11.00 3times 9.99 & 3 times another 8.00 & to not see that he initials the contract which I spouse to do thatAfter I find out about those fee I went there & I protest but no body listen & pay attentionFor second time I go there & same agent as soon as see me took a break & disrepairTo budget management THIS IS NOT THE WAY TREAT COSTUMERS SHAME ON YOU HOW U MAKE MONEY
I was greeted with a smile. The car was clean. The whole procedure was easy for pickup and return. The price was the lowest of all the places I checked.
Burbank Airport location is a quick and easy in and out. Staff was friendly and very helpful.
Easy pick up and drop off! Car worked perfectly for my trip and was very clean.
I was given a brand new Camry that drove beautifully. I highly recommend signing up for the Fastbreak as it makes it quicker getting your car.
Really easy to get your car (FastBreak) and get on your way. Staff was friendly and helpful. Cars were readily available and at a good price.
4.9 congrats , great experience , other than the long walk to the rental facility from the terminal (ask for transportation if you need it ) everything was great , Staff was professional, helpful and the rental was very clean, transactions were smooth, i have been trying to find a rental company i can stick with and this may be the one, thank you Jim
Quick check in and returning the car and very helpful staff. Will rent again from Budget. I wish everything was this easy.
From booking to car return was simple and fast. Good experience 😊.
When you get to the Burbank airport, there is no shuttle that takes you to the offices and it is quite a long walk. Everything else was excellent.
We enjoy renting our car at budget rental BUR. The cars are good, the people are good and aside from the high fees from the airport it’s a good value.
User friendly check and out. Car as requested.
It was easy to find and get my car . Overall experience was good .
I WOULD HAVE LOVED TO BUT FOR THE FACT THAT I WAS REFUSED TO CONTINUE ANOTHER MONTH CONTINUOUS RENTING WITH THE SAME VEHICLE THAT WAS REFUSED WHEN I RETURNED THE CAR WAS DISAPPOINTING. THAT NEGATES THE EXPERIENCE YOU ASKED ME TO RECOMMEND.
Great customer service and ease of access will definitely bring me back soon
Friendly staff, quick service, clean car. From the moment I encountered the agent to the point I was driving out of the garage was only 2 minutes.
Great people and service! Everything was ready for me and the car was beautiful! Great vehicle rental location!
Super quick and easy pick up and return. Friendly, courteous staff. Good selection of vehicles. Great value for the money.
Very quick and convenient location. The cars are all in great condition and usually come with full amenities. Definitely recommend this Budget location
Great customer service I was given a free upgrade for my birthday.No hassle return.I will use Budget again and again.
Very helpful staff and a great rate through AARP
The staff was so nice they upgraded me to a Mustang, for no extra money that was sweet & fun. Thank you again so much!!!!
Vehicle was cleaned and had dog hair in back seats and a used face mask in it that I disposed of
Great professional staff and service. Car was new and fantastic. Great overall rental experience.
Jacob is quick, efficient, and a friendly young man. Made my car return the easiest yet. Thanks, Jacob!
Its nice that the rental facility is on airport, but it is a very long walk when you have many pieces of luggage.
Very under staffed. Long lines. Look elsewhere.
I got in and out fast and easy without any complications. Customer service is excellent!!!
Easy check in and out. Great car. Excellent value for the price. Very happy.
Great service, great car, no issues other than LA traffic.
I loved the ease of this rental. Got a great deal. Love Burbank Budget.
Quick and easy pick up and delivery. On airport property and easy to find. Staff were great.
Good folks, car and service. Buuut, the price was way out of line.
Very comfortable and clean car great for for road trip
Staff was very supportive & friendly; facility was clean & welcoming and rental was great!
Im have rented from budget throughout the years and have always been taken care of .. specially with that fastbreak membership..
We had a seamless experience. Quick in and out.
Didnt getcthe type of car rented. Got stuck with a TANK.
I appreciate the recognition and upgrade. The agent who checked me in was extremely helpful and friendly.
Quick service with very nice clerk at airport.
Clerk was very helpful, car was in good condition, also service was fast
Very quick and painless! Customer service was great. Easy pick up and drop off!
They originally gave me a car I did not want, but they then gave me the apprpriate car.
Very friendly service. Will definitely rent from you again.
They treat you like a family , the car were clean and nice , i recommended 100%
Absolutely the poorest customer service from the moment I agreed to do business with you
The car as always was in prestin condition and the ease of picking up and drop off..
On _line price, on the office, the same price booked.Great service.5 STARS.
Customer service was great! Easy process great price!
Super good experience.Thank you.Cesar
Convenient, large selection of cars, fast and friendly service.
The best Rental Car Company has very clean, reliable cars.
Great rental, reserved and paid in advance and saved some money.
Easy process from beginning to finish. Great customer service.
Great, fast and friendly customer service at Burbank airport.
Got charged for extension without asking. Had to call to BUR office but no one picked up tye phone
Terrible service, bald tires, smelt like smoke!
Got an upgrade, fast & friendly service...
Great car, easy and affordable
Aside from the location of the rental lot, I am very pleased by renting from Budget.
FastBreak was fast and easy - no delays whatsoever. Thanks!
Inside counter CSRs were fast and friendly.
Amazing customer service! Thank you!!
Made everything swift and easy.
We have been waiting 20 mins, one person served so far, 12 waiting in line, frustrating
Rosie was extremely helpful and saved my trip!
Good experience and convenient
Excellent experience, will definitely use again in the futurte.
Always a great experience as a Fast Break customer!!
It was fine. Nothing special
Friendly and helpful people. Had a great experience!
Excellent customer service and best rate.
Easy in-and-out and fast, friendly service!
Easy pick up. Clear rental terms.
Awesome service and very friendly staff!
The process was fast and easy!
Ease of rental and pickup.
Good customer service
Awesome customer service.
Very fast service!
3.9 (199 comments)
Review №1
2022-05-14It is nice that the rental agency is close to airport. However, on a Saturday, there was no choice except a 10min walk from baggage to the rental counter. Burbank manages this by having you cross the street and having you take an escalator/elevator and walk on an elevated walkway that has a good portion of it shortened by a series of 3 moving walkways.On my way back to the airport, I found the signs for budget return non-existent and had to backtrack. Ultimately, I went down the Avis return line. The agent admitted that signage is poor and management has not done anything about it. One of the moving walkways was not moving and although it is a nice shaded walk, carrying a lot of luggage for a 10min walk was cumbersome.
Review №2
2022-01-04Good service and good car, but the windshield wipers needed to be changed a LONG time ago and it was incredibly dangerous and scary to drive (of course I happened to rent during Californias first major storm in years, which additionally lasted the duration of my booking). In addition to the car I rented needing new wipers, I recommend these things be checked before renting to clients. Other than that I was happy with how simple it was to change my reservation which I did multiple times and all employees were kind and professional. Thanks!
Review №3
2022-06-24Dont rent from Budget. They are poorly understaffed and we had to wait in line for 1hr 45 minutes to be helped at the counter just to pick up our car. The check-in lady was not friendly not apologetic for the super long wait in a hot waiting room. There was only one person for all the customers checking in for both Avis and Budget, terrible management. Also, the cars gas tank was not full when we were given the car, it was only 3/4 full. On a car with a 16 gallon tank this is 4 gallons and in CA at $7+/gallon they should have refunded me ~$30 but they refunded me $12 instead after verbally saying they would refund appropriately.
Review №4
2022-03-29My husband and I were returning our rental car to Fox, and they had no shuttle service to catch our flight back home. We are elderly, and the walk from the airport to the car rental had about done us in when we arrived a week ago. As we trudged to the elevators a smiling middle aged man in a Budget Uniform asked if he could help us. We asked if they had a shuttle , and he offered to take us. He would not take a tip, he just helped us and was so gracious. His name was Brian, (middle aged Asian man, sorry did not ask for a last name). Budget has customers for life due to this kind mans actions. EXCELLENT CUSTOMER SERVICE.
Review №5
2022-06-06Burbank Airport 010622Outstanding service and friendly knowledgeable staff. Our vehicle had 1% oil left b4 next oil change. Budget staff Oscar and team quickly went into action and got us a quality and serviceable vehicle 👌 👏. Ive used Budget on other occasions and they are always ready and willing to serve. There is a long walk to the rental vehicle Area however the 6 min walk is good exercise. (Burbank airport) I rented online fast and easy utilized Fast track at desk pick up, it was faster than standing in line. Walked up picked up keys and contract and was out da door within 2 minutes, until 1% oil car. However that was quickly resolved. Vehicle #2 was clean and in serviceable condition. I always do my own walk-around inspections and always take pictures of defects and note them on the contract!!!Will continue to utilize Budget!!!W2kbob.
Review №6
2022-06-18I turned to BUDGET rental after a car accident recently-they had been my go to agency for years. I was in need of a economy rental to last until major repairs could be done. When I reserved the rental online I prepaid for a few days (inc fees) and was explained the per day rate if I needed to extend. With rental rates currently, I was very conscious of the fact that it was a hefty daily rate. When extending my rental using the automated phone system it had charged me a full extra day rental that I did not notice until the next day. (even though my return date was recorded as only 1 extra day). When I spoke to a person via the automated directory the following morning they stated they saw the additional charge but there was nothing they could do, they suggested I speak to customer service at the counter upon check in unless I wanted to extend my rental the extra day since I had already been charged, so I had them extend the return date 1 more day understanding there was a $10 fee. The extension was confirmed, then I received an alert another charge had come through. At this time I had now been pre-charged again for an extra day. I called back and spoke to several different online service reps who all told me that I couldnt do anything until I returned the vehicle and then it was a maybe that I might receive a credit. I had been pre-charged the amount as well, so upon returning the vehicle, the clerk who checked me in said the best they might be able to do is a $25 credit towards a future rental but that they could not authorize that -I had to speak to someone from customer service. So here I am in the red a full days rental penalized to me due to an error in their automated system and with 0 help from any person I spoke with. It seems BUDGET, once they had my money, did not care to actually recognize the person behind the rental. It is saddening that you were my default rental company for all my travel previously and the complete lack of service in this rental experience is just been too much.
Review №7
2022-01-12I reserved a car offered at the website, which when I arrived to the airport they didnt have it. The attendant give me whatever he want it to and he was very unhelpful. The car I used the AC didnt cool down which make it very uncomfortable. The receipt they send over the email couldnt be seen or read because it came out in blank and I request another one which i come out the same. In addition I left my sunglasses in the rental and Ive been trying to reach out via phone to the office where I rent the car unsuccessfully and I open I lost and found case where until now I havent received an answer or reply since two days ago! Horrible experience.
Review №8
2022-06-15Mrs Rosie is the Best I ever had at Budget coming in and Leaving California... She was super kind and helpful. I would do this any day as long as Mrs Rose is there. I Jazz at Sista I Got you want to Thank you for setting the tone of me having a great trip. God Bless You Mrs Rosie
Review №9
2022-03-02Ok, if I were rating the staff, I would give them five stars. The agent at the desk was polite and meant well. And the staff member when I returned the car was both friendly and helpful. However, I was here to rent a car ...and in regards to their cars...well I wont use Budget again.Like other agencies, Budgets cars are handed over to the customer dirty. Extra filthy, truthfully. There is no pretense of cleanliness, no wipes for the customer...nothing. Additionally, it dawned on me as I was first driving off with the car, that there was no walk around by an agent before handing me the keys. So, I feel real lucky that the two dings I later noticed near the roof line were already showing rust which would clear me from any suspicion upon returning the vehicle. The vehicle itself sounded in need of TLC; a loud and persistent howling noise came from the rear while driving on the freeway. I couldnt see anything obvious when I inspected the car, but the sound was not normal. And there was a funky odor inside.When I returned the vehicle, the staff member handling the check-in informed me they stopped walk around inspections five years ago. Ok, but someone should make it clear to customers that they are responsible for their own inspections. Anyway, while the rental handled my commute for the couple days, I will not rent through Budget again.
Review №10
2022-06-10The pop-up ad on the Budget website says that as a new customer, I should receive 30% off as a new customer to gives an email address. I did not get 30% off. False advertising.The agent did not ask me about coverage, and told me that I should read the information for myself. I think that it is against the law for a rental company not to verbally explain coverage. At least that is the case in Colorado; I rented in California. Also, the pop-up ad on the Budget website says that as a new customer, I should receive 30% off as a new customer to gives an email address. I did not get 30% off. False advertising.