Brookdale San Jose in San Jose

Review №1

2022-06-24

Mixed experience. Independent living was pretty good. When his health turned Brookdale went downhill. Hard to get someone involved to help. Poor communication, conflicting information. We spent days caring for him with no help. Once we navigated the system we had to move to assisted living where it got worse. Hospice care was not provided as promised, we had to stay there to insure he was cared for. Response was poor until we complained, just seemed like many employees didn’t care. That said there were some great employees that were compassionate and helpful. Front desk staff were a big help. I know leadership has changed there. I hope they are not only going to focus on making it look prettier and address some of the real problems. Quite a disappointment overall at a time we needed the support.

Review №2

2018-08-29

When our family was trying to decide best place for senior independent living facility for my 89 y/o Mom, we physical looked at several places. We then compared monthly costs vs benefits offered and decided for Brookdale. They have very good food quality & service. 2ndly they have good structured daily, weekly and monthly senior activities.I will add to this review at a later date.

Review №3

2019-03-12

We came 700 miles to visit two days and the elevator was broken both days. The first day took 6 hours to fix, now the second day its broke again. I think they need to get a new elevator company. My mom lives on the third floor and I am in a wheelchair, and shes 93. Sad, this is not the only time this only elevator has been broken.

Review №4

2020-10-28

Brookdale is a wonderful community! Great location, great food, happy residents, and its easy to see why.. The Brookdale Staff is attentive and patient. Thank you Brookdale!