Belmont Village Senior Living San Jose in San Jose

Review №1

2022-03-22

Deciding to move my grandmother to a senior living facility was not an easy experience, but Belmont Village has been delightful to work with and made the transition as smooth as I could have hoped for. We have been treated with the utmost respect and kindness, and my grandmother seems to be adjusting so much better than we expected. Kirsten Sund is absolutely delightful; she answered all of our initial questions promptly and fully and coordinated my grandmothers move to the facility for us. I havent had many opportunities to interact with the rest of the management team at Belmont yet, but the bits of conversation Ive had so far have felt very genuine and sincere. Im so pleased with Belmont, and Im grateful to have found a nice place for my grandmother.

Review №2

2022-01-13

Belmont Village has been a great place for my mom, who is in their memory care unit. The staff and activity people have all become a second family. Mind you this is not the cheapest place you will find, but my mom lived through a world war in italy and struggled in this country as an immigrant and she derves to be well taken care of in this stage of her life.

Review №3

2022-04-13

Making the decision to move my father to memory care was extremely difficult. He was a fiercely independent person and did not want to leave his living situation despite it being unsafe for him as his dementia progressed. I really appreciated the continued guidance and understanding from the Belmont Staff during his 2 year stay- especially from those who worked closest with my dad- Allyson, Gilda and the 3rd floor nurses/PALS. Everyone recognized my dads hesitation and fear and took the time to get to know him and adjust their approach accordingly. Two months after we moved him in, Covid hit and the shelter-in-place took effect. The staff was able to pivot and provide residents with options for connection such as window visits with family, daily/weekly Facetime calls and sharing emails with pictures/letters. Their efforts put my mind at ease and we were able to remain connected with my dad the best we could during such a difficult period. He even was able to meet and visit with his grandson (born in March 2020) which always left him with a smile. I am so grateful for this team and all they did for him. At the end, he was able to pass peacefully and with dignity- in part to the care and respect he was showed at Belmont.

Review №4

2022-01-25

Poor management with condescending attitudes. Because a building is beautifully decorated it does not mean the clients receive the best treatment. My friend was not treated well and he pays alot of money to live there. I do NOT recommend this place at all. He was treated disrectfully. Keep looking, spend your good money somewhere else. The director and head nurse have huge egos and actually do not care. So sad. I recommended it for my friend as the staff I met on separate occasions liked working there. Later I quickly found out that this employee friendly environment is not client friendly and they only care about the money. When the head nurse found out about this review she doubled my friends rate. She told me she was angry that I left a poor review and that my friend would be paying alot more. She hung up on me and also was angry that I did not change this review. It is unfortunate that this place turned out to be not as expected. It is a money making machine and the situation is very disappointing. I was expecting this to be a fair situation. This place wanted $16,200 a month! What if a senior paid this money going through all of their savings? Guess what? They would be homeless and broke but the Belmont organization would be filthy rich.This is theivery! This is not a good place after all I am so sad to report. Unfortunately, they are all talk and a very phoney company that could really care less about the residents. You would not believe it on top of it all they charge $125.00 a day for cleaning and did not even clean the room. They chastised and talked unkindly about my friend because he could not help his condition of having bowel movements and incontinence issues, he is ill. He can not walk and could not sit up straight in the wheel chair and they still charged him for delivery of his meals even though it was said that they would not charge for food delivery if someone is ill. They talk a good talk but do not keep their promise. Anything for more ways to get money. One of the nurses threw a fit and stamped her feet and stomped out the door when he nicely asked for water. This is not how a facility should treat their residents. This is outrageous. I am very, very disappointed in this organization that I was initially very impressed with. Please do not let your loved one live here. They over charge for everything and do not deliver good service.

Review №5

2020-02-01

Belmont Village San Jose is a beautiful community with wonderful staff and residents. It is conveniently located near all major freeways, has an amazing view of the famed Winchester Mystery House across the street, and next to Santana Row (great for shopping, dining, and a nice stroll).

Review №6

2018-09-17

My mom has been staying at Belmont Village since July 2018. I live in the area and visit at least 5 times a week. I have been extremely impressed with the level of care and quality of the staff. My mother is greeted by her Pal in the morning with a warm welcome. She has been resistant to getting help bathing on occasion and they give her encouragement but do not force her. Although this approach may lead to a few missed showers I believe it is in her best interest. My mom also had periods when she was upset in the evenings and when I call they have a Pal come check in on her immediately and help calm her down. The senior staff is very professional and well respected. Keith has always been more than helpful and stepped in to get my moms air conditioner fixed when it wasnt working properly. Additionally, Phil and Amanda are awesome. I can tell they love what they do and Amanda has sent me pictures of my mom on occasions when she sees her having a particularly good time. Chef Patrick is top notch and Ive shared pics of 2 of the events at Belmont a Sunday brunch and party of 2 floors of residents. They do an awesome job here and I would recommend Belmont to anyone looking. Thanks Belmont staff continue taking excellent care of mom :)

Review №7

2020-01-31

Love the care provided for our darling mother and wife during the 3 yearsresidency come this March 2020.Susan and Edward.

Review №8

2019-03-27

Clean,well staffed, looks like a five star hotel. Recommend highly for your LOVED one.