Active military discounts
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (35)
I had to rent a car last minute to drive one way back to the bay area and could not get to the airport. Found an Avis rental office at Embassy Suites in La Jolla, which was just minutes from where I was staying. Price was very good and received a car that was perfect for the trip.
This location while convenient for its location does not follow procedures of walking around the car to check for damage, checking the gas gage or ensuring the car is clean inside and out. I do not plan on renting from this location or the Chula Vista location again.
Small agency, very conveniently located. Very good choice of cars, given the size of the agency. Helpful agents, easy to pickup your car or return it. All in all, I strongly recommend this agency for people in the UTC area.
People here are very friendly. But be prepared sometimes you have to wait for 5-10 mins as they will not be available at the desk and might be checking the cars in their garage.
Overall very good. But it would be better if I could get the same type of car when I made reservation.
Very cooperative and friendly. Good discounts for company based professionals. Be sure to leave your car clean and neat
Veronica is super nice and helpful I would recommend her over any other Avis center.
The staff was extremely courteous throughout the entire car rental process.
$185.00 unlimited mileage including tax but charged me $216.00 I need to refund the deference.
Service is great but price is a little high
No response when you try to reach them. Have been trying daily since last 3-4 days and always it rings out without any response. Also most of the time this location do not have any cars to rent out, so better check at some other location
I have always had always excellent customer service at this location and they have been very helpful in any last minute changes from my end.
Good support and delivery of car. Good collection of cars. Keep it up
Very bad customer service. Not able to help customers even for invoice request.
Took a car from here for my business trip.. Helping staff..
Convenient location by the cove.Great service and great selections.
Easy to rent a car. And good cars.
Never show up ON TIME
Very good cooperative guys
No one at the desk.
Difficulty finding the exact location
Nicely treated!
Staff was courteous
Professional and quick
Excelente servicio
3.8 (35 comments)
Review №1
2022-06-21Both times I came to the counter no one was there. I had to call for someone to come and help me. I had reservations and came near my reserved time. When the associate came the first time she was very friendly. The associate on the phone when I returned was also very friendly and helpful. I prefer to receive a receipt upon returning a car but did not.
Review №2
2019-08-26Rental experience was good. However I was charged $95 for returning the car 10 minutes late (2:10pm. Apparently they close at 2). The grace period makes no sense. I ended up paying for 3 days where I didnt even have the car for 48 hours. Definitely not renting from here again.
Review №3
2019-10-08The staff at Avis (Embassy suites, La Jolla) has been super rude and never available at the office. Especially the staff on Thursday. One need to call after reaching the Avis office and wait for more than 30 minutes. Ive been facing this issue for last 2-3 years. This time she had another cars on lot but forced me to take a van while I had reserved a full size car. I wanted a smaller car which she also had a few.
Review №4
2017-08-04I usually write pretty good reviews since I dont consider myself a hard grader. However, I think them telling me my car will not be ready for at least one hour is not really acceptable. Plus, they were not really nice to me even though they are at fault. Not mad but sad.
Review №5
2016-09-30It seems every time we visit this location, there is never a rep at the desk and we have to wait up to 30 minutes for someone to come back. This even happened when we had a reservation to pick up a car at a specific time so they knew we were coming. The cars themselves were fairly normal, just needs a major upgrade in the customer service department.
Review №6
2016-02-10Conveniently located small facility. I was satisfied with the car selection and the condition in which I received them. My only complain is the mysterious Be back soon message which doesnt seem to follow any specific pattern (has happened a couple of times now, once from 12:35- 1:10, lunch? and another time around 3 pm) and one can end up waiting for 30 mins or so.It would be useful to indicate lunch hour or specifics on the website hours.
Review №7
2020-10-10If only the lady were available at desk at the time of my scheduled pickup. The desk was empty and there was no way to reach her. I have had the same experience twice but today was insane - waitied for more than 30-40mins only to be told that there are no options for the requested Car today. I would not like to visit this place again.
Review №8
2016-01-14We have been renting from Avis and this location has been the worst.The Avis Rep at the location are not courteous and they try to rent out the cars which are not cleaned properly or not even cleaned in first place. I was offered a car which had leftovers from the previous rentals. I had to pick a car which had battery problems and in the end had to waste 4 hrs of my time waiting for the roadside assistance. In the end they are not even apologetic of what had happened.Avoid this place if you want to have a trouble free rental experience.
Review №9
2017-10-26On 9/3 we rented a car and was told rate would be ~$35 per day, we picked car 10 am on 9/3, then returned car around 8 pm the same night and we placed key and document in their drop-off box as instructed, however, we ended with a charge of $131, Avis states car was returned on 9/5 8:30 am, we actually left San Diego on 9/4 noon thats why we dropped off car the night before. I called several times and even my credit card company and tried to dispute with no success, what a terrible experience with AVIS, very dishonest and unprofessional business, will never use them again!!!
Review №10
2018-03-30I have never given poor rating on any service places. The phone line does not work! I could not reach this place to get information about my reservation for the whole afternoon. Trying to get an idea of what kind of cars will be available to see if there is enough space for large luggages. So I stopped by instead and the line of customers already waiting swamped the only service rep available. I waited for 10 minutes, and line didnt move. I had to leave because the desk was closing at 5PM.