Kerbside pickup
Yes
Reinforced security
We got you covered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Enhanced cleaning
Daily cleaning
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Conciergerie
We take care of you
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Comments (199)
Some of the price increases over the last 2 years are as high as 300%
Great rewards program and helpful employees. I went In to ask about my car and the guy was very friendly and helpful. He looked up my rewards card to see if I had any points to use and I did, I had $5.00 rewards on my acct so that helped me out with the price. Thank you
Hello all, 04/16/2021Several days ago, I was having problems with my old pickup and stopped by the AutoZone store - the one on Lake Ave near the 210 freeway - to get a couple of parts. When I came out and started up, steam was coming out of the heater vent. I turned off the heater, and saw more steam with liquid spilling on the ground. Serious stuff. Not having my phone I went in to ask if I could use theirs to call the AAA. One of the clerks took my card, made the call, and before long the tow truck arrived. The driver said hed tow to where I needed to go, but he couldnt take me. It was the companys pandemic policy, and he had already got a warning ticket.So back into the store I went, explained the situation to the clerk who had helped, so I could call a cab for a ride. He said he would call. I went outside to wait for the ride. In a few minutes a man came out of the store and said, Lets go. That was quick, I thought. After we climbed into his parked truck, I asked what company he was driving for, and he explained.I was going home anyway, and the boss asked if I would take you home first. He said, not to use my own, but use the company vehicle to do it.We had a very amiable chat on the way. And I promise to be a loyal customer of AutoZone from now on after the managers fine, fine act of humanity.peace,greg
My alternator died on the 210 fwy and I was barely able to make it off the freeway before my battery finally died. I wasn’t anywhere near my house or my destination I was half a block away from this autozone. I can’t remember the guys first name but his last name was Espinoza. He was so helpful in getting me a new alternator and battery. He helped me get the parts and tools I needed to be able to get my car up and running on the side of the road. He was even nice enough to give me a ride back to my car so I didn’t have to walk back with everything. When I went back to return the core items he even offered to let me wash my hands in their restroom. His mood and helpfulness turned a bad moment into just a bump in the road that I was able to laugh and smile about. Within 30 minutes I was back on the road like nothing happened. I highly recommend this autozone as the people here know what they’re doing and are really helpful. I don’t think I’ve had a bad experience at Autozone to be honest, but if this Autozone wasn’t so far from me I’d make it my regular place. Wish all the people that worked there worked closer to me. Honestly, everyone that helped me get back on the road that day were so nice, and helped me get through this without getting upset. Thanks guys!
The customer service is a 10. Joseph was knowledgeable on what I was looking for. Joseph was helpful and help me place the windshield wipers on my wifes vehicleI reccomand whom ever needs advise or help on a part to see Joseph and his staff.👍🇺🇸👮
Mike helped me out. He was extremely friendly, knowledgeable, offered the right services and products. Outstanding customer service all around. Ask for Mike.
Check-out is often quite low. Save your time an go somewhere else.
Mari was great, very helpful 👍🏻
It gets busy after I stood & waited 5+ minutes, 4-5 customers lined up behind me. It was obvious the store employees of 3 males and 1 female tried to do their best assisting customers, although it was noticeable that seems almost always the staff needed to check with the male manager for just about anything, unsure it was bcoz all the staff are new on the job or could be thats the store/ company procedures....
I totally enjoyed my experience at AutoZone. My automotive expert Christian was amazing and went above and beyond to assist me.
I am high risk for Covid and have been avoiding going out in public since March. I dont even go grocery shopping. However, my car battery kept dying from lack of use. A neighbor who jump started me suggested I have it tested. I barely set foot in the door of Auto Zone and shouted for somebody to please come outside to help me. Joseph came outside, listened to my concerns, tested my battery, suggested replacement, obtained the replacement battery for me and installed it all while I waited outside. He was very kind, knowledgeable and helpful. I am extremely GRATEFUL for the exceptional socially distanced service he provided and how comfortable he made me feel throughout the encounter.Thank you Joseph. You ROCK! :-)
Mike E. is was so helpful and patience and professional! My husband and i went to get our battery checked. The warranty had expired a week before the expiration date for a replacement. I explained to him that I has taken it to the AutoZone near my house in Highland park but i was informed that they battery services checker was broken. The battery is heavy so I had to wait for my husband to bring it to another store. Mike E. was so understanding that he held up the agreement. Thank you so much Mike E. We will definitely be driving out to his store even thou its farther then the store a block away from my house because of his great services.Guadalupe Orozco
Purchased top of the line windshield wipers, they install free, engine and cabin air filters to install myself. They were out of the cabin filter, I prepaid and they ordered and were to call next day once they received the next day between 10 am - 12pm. Didnt get a call all day, so I expect a call today.The guy that came out to install the wipers was very unpleasant, and took over an hour to come out . Didnt say a word to me and walked away. I stopped him to ask a quick question regarding the wipers, and he was rude and annoyed to be bothered. At a time like this, when a lot of the other locations were closed down, he should be glad to have a job.
Helpful staff and free battery and alternator testing. I had an issue with my truck not starting. I needed to get a jump start the last couple of days. I want sure if it was the battery or alternator. They ran their test and hooked me up with a new battery. Starts perfectly now. Thanks Auto Zone!
Phenomenal. Michael was superb. I always go to an Auto Zone for bulbs for my low beams and I always need help because I am a solo dweller and I have the heaviest hood in the world (an old car) and always need two people to help me change out bulbs. One to hold the hood, the other to do the work. Michael paid special attention to my needs, helped me with the purchase and with the bulbs and set me off on my way. Will definitely return.
Great service. Helpful staff. Car parts. Free testing. Free diagnosing. Free batteries (if its under warranty)Whats not to love?Sitting in my cold car to wait for the place to open 😒But then again thats my fault, nothing to do with them.
I bought a new Gold car battery with a 3-year warranty on 8/3/20 along with some special plugs they recommended to prevent corrosion but I never received a receipt. When I asked for one the cashier said he gave it to me which wasnt true.The technician installed the car battery for me.Then on 8/12 my car battery was drained for no reason. I jump started it and within 10 minutes the electric turned off in my car completely. I couldnt roll down the power windows, I couldnt switch my car out of park and I broke down in the middle of a busy street with a line of cars behind me--unable to out on my emergency lights.I called the police and AAA. AAA sent a tow truck within 10 minutes and fortunately they arrived before the police. Upon examining, the tow truck driver discovered the metal band for the red cap was never tightened which lead to corrosion. He had to scrape and clean that, tighten it then said Id need a new one.I couldve died because of their negligence installing the battery.
As always superb customer service. Denny the associate who helped me was the voice of experience and reason. I was comfortable with all the things that he suggested. I would highly recommend the AutoZone on Lake.
Staff were knowledgeable and very helpful. Been to many autozone store and none were as knowledgeable as they are here. Highly recommended if you are in the area.
I highly recommend this place, parts are super easy to find by yourself. I went there to buy a battery, and Mike helped me verify the one I got fit my car, and installed it for me. Very good shopping experience.
Very helpful & knowledgeable about parts, thats a big help for do it yourself mechanics. Great place.Thanks JR
Everytime I come to an autozone, Im reminded of how useless their customer service is. Came in looking for replacement plastic fasteners. They told me that dont have any vehicle specific and to go look for it myself where its hung on display. I showed them the multiple SKUs that they have on their website for the fasteners that I need and still the same answer. If I wanted to look for myself, I would have bought them online where is a fraction of the cost. Lazy, unhelpful, completely useless employees.
Oh this auto store is much better than others Ive been to. They always have the parts I need. This time my tail light was out and the guy here not only found the right part immediately, he also went to my car and used his tools to unscrew the light and popped in the new bulb for me. Wow! Love the customer service here. Thank you AutoZone!
Very helpful and informative. Friendly greeting when u walk in. Theyll even let you use there restroom. Love auto zone Pasadena.
Good service every time i visit this store . I needed to replace a dead battery, that was still under warranty. They did not argue, checked the battery and gave me a new one. I think that they understood the power that online reviews can have, and they decided to invest in their customers service.I got what I needed, I didnt need to go through argues with anyone. I an happy with the service I got here.
Ive always loved AutoZones prices and selection. This location is particularly nice. The staff was extremely helpful and polite. Also, no problem finding a parking spot and easy to get to. Make sure you join their rewards program if you shop here often.
Thank you VICTORIA for your help. You are friendly and professional. The experience at auto zone (N lake ave , Pasadena) was great.
Every time I come here, the service has been top notch. Excellent customer service, knowledgable and professional staff + they have what you need in store.No waiting for them to order from their AutoZone Distribution Center or any of that non-sense. Be warned though, it may take a minute to be helped if its crowded or busy. This staff is very attentive.
I really appreciate Leonard and Fernando for helping me out. Not only was I stranded but I couldnt charge my phone and they helped me so I could contact my employees and take care of what I needed to do. They were both concerned about my well being.Good customer service goes a long way. I would definitely recommend this Autozone.
This store had excellent service and Raymundo went out of his way to personally help me with changing a battery. I would definitely come here again. Thanks for all the help...much appreciated.
These guys are nice. They helped me find the right battery for my car quickly and gave me instructions for how to install it. Dennys even drove me and the battery around the block to my dead car. He also helped me with a part I couldnt figure out how to do myself.
I have been in many Autozones, good service overall, but not enough to place a review either good or bad, I got in trouble late in the afternoon with my vehicle and the mechanic did not want to to come to Pasadena from Hollywood, about 20 miles apart, so i went to autozone and they had everything I needed for an easy fix, One person stood out more than the others that day, his name is Jose Luis, he was helpful at all times, and while I was fixing my problem I saw Jose Luis coming out to the lot, and really helping customers with their problems and needs, excellent job Autozone Pasadena.
The sales manager Bryan was awesome and helped us get a new battery for our car. He was very honest about prices and gave us some good advice !
I go to this one when Im in or around the Pasadena area. Its usually empty and it helps that it opens relatively early. Parking is decently sized as well but dont be that person to start overhauling your ride in the lot.
This is a cool location because they are open 24 hours so you can get your project started early or if it ran late and you need any last minute part. The employees here are pretty knowledgeable and friendly so if you need that part at an odd hour this is your place.
Every person that works at this particular facility are very helpful, and knowledge about anything that you need in your car.
Fast service big location lots of parking.military discounts.
Went twice to buy my windshield wipers. Customer service was good and they also installed them for me.
My go-to spot whenever my vehicle requires a quick-DIY service. shout out to Jose H. 🤙🏼 his suggestions has always helped. thanks 👍🏼👍🏼
This place is probably even cheaper than Pep boys. Also, has most parts in stock all the time. Great service. Good prices. Also, I think its open 24 hours which is a huge plus.
Thank you Adam K for helping me with my car problems and recommending on what type of oil to use on a high mileage vehicle without using the computer and remebering off the top of your head. Adam was very patient with my questions over the phone. Thanks for the great customer service, I recomend coming here if car assistance and auto parts are needed. Welcome to the Zone!
The staff was friendly and helpful. I needed breaks and they had them. When I wanted to split up the payment to get more points they set me straight politely.
It was raining, I needed new wiper blades and they had a large selection. The service was GREAT, they even installed them for me! I highly recommend this store for the service, selection and prices!
The staff is usually able to help me, but its hit or miss on whether they tell me the correct aisle for what Im looking for. Its not a big store though, so hasnt been a problem.
Large and full of everything you need. Friendly staff integrated into the community and full of the knowledge you need to get that fix done on your car. 10/10 would recommend over other auto parts stores (and even other AutoZones in the area)
Great people went above and beyond and totally went out of their way to ensure quality of customer service thanks guys Ill be definitely coming back here for all my auto care necessities
Me and my boyfriend went he needed some thing for our camino so went with him for a ride. We got the help thst we needed and the exchange policy was great he thought that they wouldnt let him get his money back but they did.....becasue he opened up the package
Helpful and had what was needed
I give this Autozone 5-stars because 1. The clerk opened a second register to process my payment for a quart of oil while the other persons card was processing. At first, I was shocked that another clerk chose to take an odb code reader out the door to help another customer instead of bringing me up real quick, but right away the other clerk jumped in and helped me. That and the location is a quick off and on the 210 Lake Exit in Pasadena made this Autozone my preferred choice.
Excellent customer service great prices. They go out of their way to go to your car and help you with your problem with your car. Now thats is a great place to go for your car needs.
Great Service, 5Star Perfessionalism,Imformitive,Knoknowledgeable, Friendly. Store clean inside, and out. Lines move fast. Always stocked up. Easy access. Oh yeah. Pacient.Thank you Employees @Auto Zone. Pasadena, No. Lake Ave
They were great the wait was a lil long but to be expected at a auto store...i needed a diagnostic and the guy did a quick one for me and let me know exactly what was wrong...he helped me out alot
The employees are very rude, bad customer service!!!! Employees hate their job/hate helping customers. They will keep you waiting till they diced to come outside to help u. I dont recommend this place at all!
We needed a new battery for my car and the sale rep was through and helpful, plus even walked the battery to our car! I am glad we came here!
Five star ***** service ***** from Jonathan and Jake even at 9 pm. Thank you for all your help
Professional assistance and service, however I must return the product as it doesnt fit my car
AutoZone was very helpful on my windshield wiper blades installation; however I thought that the high end blades had been guaranteed for life!
AutoZone is your average auto parts store. This one in particular has just ok customer service. Nothing special... Be prepared to be in line longer than usual.
Ill explain in 3 words why this Autozone gets 5 star rating... The Amazing Staff They are the best! Or is that 7 words? Thank you
You’re not supposed to do intensive auto repair in the parking lot but when you’re in a pinch- this locations staff rise to the challenge and make things happen. I will ALWAYS return to this store.
Good service, knowledgeable staff.Im guessing itll be depending on who helps you, but every time I visit this place I have nothing to complain about.
Went to fix a leak in my transmission line and a guy named Genaro was suuppeeerrr helpful got the job done great customer service
Very busy, but helpful and knowledgeable staff!!!
Ran in for a lightbulb got it. The guy working the front desk was nice. Paid for my stuff and was out the door with a smile!!!
Very good customer service with great discounts
Guys are pretty helpful here. Knowledgeable and friendly staff however sometimes it gets busy and it seems like the staff looses efficiency.
I come here for my job, everyone is always smiling and helpful. A few times there out of stock. I order for delivery.
Needed a new battery. They tested it to make sure it was bad and swapped it out after the test came back confirming what I suspected. Made the process really easy.
Google says they close at 11pm but they close at 10pm. They didnt have a sign out with their hours so who knows whos telling the truth.
They were not helpful. They were extremely rude. Do not come here!
The employees here are always very helpful and courteous. Thank you for all the help! I really appreciate it.
Every1 here is always so helpful...from parts to questions i have about my car i always leave feeling reassured by staff here.
Addie (I think) rocks. She swapped out my battery in no time, then the shop honored the warranty on it..so extra good service today.
Good location and helpful staff
The clerk that helped me was very knowledgeable and his customer service was super. Auto zone should give him a raise.
I like that theres a few options in which to just order/ pickup, or just get Parts delivered.
Great service okay staff I wouldnt say theyre all knowledgeable but they seem to get things done in the end
Very helpful they gave me great inside on that was wrong with my car ..love the service
Very nice people, prices are good, very helpful, & I love getting my points that adds up to cash to use on my next purchase, I love AutoZone.
Great service! Got my new beautiful tail lights! Simple easy! : )
Great store great knowledgeable employees
The workers are very fruendly, with a smile on their faces. They are happy to help the customer.
Jose Huitron was very helpful and polite. Great customer service 👍Quick and accurate.
Awesome Customer Service was great working with Gene to Ortega at Pasadena, CA store
Even if you dont buy anything they tell you whats wrong with your car, love it.And theyre always nice..
Your typical Auto Zone store. Counter help and service was good. Front register needs to be open at all times.
Great customer service - courtesy installation for whatever theyre able to do there.
IT ok.... slow and you better k ow what you want unless you want to walk the store a while.... never was asked if if I could be pointed in the right direction....
The employees there are super cool....Real vatos...Very helpful and knowledgeable...Always going back here for anything automotive...
Man I just hate that if Im going to autozone now a days its to fight my car not have fun with it
Major disappointment .... Very Poor customer service. . . they dont even have a 10mm socket wrench fitting to loan out to use for 5 minutes. . . .
Battery was death and got a free replacement, very easy. Nice people and with knowledge.
Highly recommend they are very professional and they go the extra mile to help you out.
With here for wiper blades and found out they install at no cost to you. Auto zone is the best.
Great!! Everyone was fantastic
Got my part quick and customer service was good.
Although the display was nice,,I dealt with rude cashier
Great service , friendly staff, and good prices on merchandise, good job keep it up.
Good customer service, plenty in stock, knowledgeable employees.
Good customer service. Very helpful staff.Plenty of parking.
Great customer service!And look for those close out deals! I got some epoxy for .52 cents !!
Helpful and fast change of a car battery here, if you buy the battery they will change it for free and dispose of your old one.
Jose Luis G is the BEST. Very helpful during a time of need.
We bought our car part fast, and had great service.
They handle business properly I like that
Great service and excellent variety of parts at reasonable prices
Good prices on some things off the wall on others.
Victoria was really helpful answering my questions and to get what I need it for my car
Usually busy but always been able to get what I needed.
Just tried calling. The phone rang for 2 full minutes before someone answered, then immediately hung up. Twice. This business needs to fail.
They have the Dorman items I need and the sizes of hose. Prices are OK
Always helpful... Great guys... Good store!
Needed a new headlight got a good price and signed up for there rewards program
Staff was helpful and very knowledgeable
Very helpful people. Got exactly what I needed. Prices are good.
The price tag is a bit misleading. Wait line took quite awhile for 1 customer.
Not the best selection for motorcycle parts like batteries and filters but still helpful and friendly staff.
The people who work there are very helpful and knowledgable.
Verry helpful the 3 times i was there today
Great service. Guys were very helpful
Team went out of way to help return a unused new part from 5 mo. VERY much appreciated!
Good and big store.
The services are excellent
Open till 11pm. Light bulb out while youre in the area? They probably have it in stock...
I never went I was across the street.... Google Maps is not too accurate sorry AutoZone because of Google Maps Im only giving you one star
Great place to shop for all your automotive needs.
Great service! Very helpful staff.
Horrible customer service .. i guess,, im not a paying customer, even tho i bought 3 items in the store!!!
Great service. Prices kind of high
Very nice clerks. They saved me some money.
They changed my battery under warranty with no hustle as they should! it really made my day!!!
Shop there all the time, Pasadena store. They always have u in and out
Well organized store found what I needed at a reasonable price
Dudes are helpful. If they dont have it, they order it lol
Great staff - Great service - unlimited knowledge !!! Recommend to everyone !!
To go there or not to go there. Therell be no difference. C grade without the plus or without the minus
I picked the right bulb,he said no you need this one. I’ll be going somewhere else next time.
One employee was rude all i was there for was to recycle oil.
Sold me the wrong lights twice.
Hard to find help. Slow. Employees dont seem to care. Not very willing to Wwalk you to an item.
Excelente personal thanks for help me
Staff is very nice and helpful
Good prices on parts except online good service and loan tools
Everyone was too busy to help
I guess they got everything, I mean literally I never heard that word no we dont have it over there
Normal Autozone. Person that helped us didnt have much knowledge in what we were purchasing but was friendly and kind.
Never had a problem here.
They have device to decide check engine Save me a lot of money.
Stop for car engine oil, service was ok
Fast service polite very helpful
They have all my car needs
Great service and a whole lot more!
The people working there are knowledgeable and helpful. Thank you!
Gave me wrong fuel filter. Looked it up wrong.
Luis was professional and friendly on helping me.
Best place , great staff, decent parts
I think workers are train to do great job.
Jose,the parts manager was a great help to me!
The best for more than 20 years with me
Helpful knowledgeable staff well-stocked
My boyfriend, favorite one stop shop for anything Auto.
Open on new years day thats sweet!
They usually they have parts if not they try to help you by finding where it is
Great service!
Never have seen more than 2 people working the register
Always get me right and if they cant theyll let you know.
Everyone is always very helpful at this autozone.
I didnt buy their to exspensive
Mikey was very Helpful .
Very helpful and friendly staff! Thanks you!
Good for the little things!
Too many people waiting and AutoZone workers just watching bad service
Nice place, with good customer service.
Service was awesome cant complain....😁
Super helpful and friendly!
Placing an order , great help on special orders!!!
Friendly and knowledgeable staff members.
Its AutoZone 🤷♂️
Too expensive even says Guilty of price gouging on front door
Awesome fast customer service 🚘
Good service with helpful counter help.
Staff is excellent and very helpful
Always find what I need.
They close at 10pm that comes in handy
Auto zone, this particular store is open until 11pm in Pasadena.
Average and the price is much higher than Walmart
Very helpful, good selection.
Great staff extremly helpful
Good friendly place
4.3 (199 comments)
Review №1
2022-06-23I came into the store to get 2 replacement batteries and had the good fortune to meet Alfredo Diaz. He was just great and provided exceptional service which made spending money on a necessity just so much easier.
Review №2
2022-01-01Mostly usually always satisfied. Tonight, be it what it may, the website says its open and when I get here the employees watch me head passed them to the door and not say a word. AS I TUG ON A LOCKED DOOR they pull off quick as I came.
Review №3
2022-01-25I love this place the employee that helped me out here name is Marisol she was so knowledgeable and got me everything i need for a tune up for my car i definitely recommend this store to everyone they have good customers service and I love the fact that she Speaks Spanish
Review №4
2022-03-17Awesome guy! Very knowledgeable on batteries. Batteries were reasonably priced too! Thanks so much.
Review №5
2022-04-19Said they had a universal oil cap in stock when I called them, but when I showed up at the store they couldnt find it and couldnt care less that they wasted my time. Go to OReillys instead.
Review №6
2022-03-23The system froz a lot and the guys were really lazy to do thingsThey dont know the partsYou guys should send them to take a real training...
Review №7
2021-05-10Giving the guy who answered the phone 2 stars, and the girl who helped me in store 5 stars!I went in to get a battery check and Victoria helped me out. She was very nice and got me what I needed. She installed the battery in my car with ease and did it quickly. She was also happy to answer all of my questions. Thanks Victoria!!!!!
Review №8
2021-07-13Today I went to Auto Zone to exchange a steering wheel cover because I thought it was too small for my steering wheel. After arriving to the store and calling to let them know why I was there , i was told I didn’t have to get my walker out, that someone would be right out to help me. Christian, the employee wearing a Red Shirt, came out and put the steering wheel cover on for me. Service don’t get any better than this. I’m giving the Store Management and Employee a 5 Star Rating. Thanks, Guys 👋
Review №9
2021-08-18I have called the autozone here in PASADENA several times only to be placed on hold for long periods and when I call back. Hold again... I decided to drive to the store this last time after being told they was assisting customers and was busy only to walk into a empty store and sales reps standing and talking... this location is on lake. I asked who placed me on hold and they all said not me... as if in unison... my wish is that, corporate address this issue. As it happens often at this location..
Review №10
2021-12-18Easy to miss if you dont know exactly where to look, but the store was well-stocked and the personnel there were helpful.