We got you covered
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Daily cleaning
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We take care of you
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Very awesome experience at this location. The sales manager helped me change my battery and was very nice and professional. He was helping multiple people at the same time and I still felt very taken care of.
Staff very impatient and rude.I was trying to return something I bought on autozone.com. They told me i need to call the the customer service number to return it the first time i was there. Second time i was there with the details customer service gave me they basically told me they can’t process it with those details and had nothing to do with it.
I came in with a bad battery and Jaycob was able to replace the battery in just minutes! The entire staff including the store manager Christopher handled the transaction with great professional and efficiency!Thank you so much! Best Autozone in town
I shop at auto zone a lot they have a lot of employee behind the counter but theres never anybody to help you look for things and carry things they dont have any shopping carts more we got to buy when I go in there two box of death exhaust fluid plus buy oil plus Buy other stuff and all the stuff is way too heavy to carry around the store and there is not no one to help you carry any sing to the register my feet to push and shub everything that I need to the register there have to be a better way I wish one of these days or years that they would help a customer out with to the register caring heavy objects Im a 60 year old man and theres no one to help a person like me they just all stay behind the register 4 to. 5 employees and just stare at you until you get to the register at least a manager of the store on Ming Avenue had a very kind heart today and help me carry something to my truck she was a very nice person I wish everybody who worked there would help me as much as just manager does
Store is well organize. Employees are quick to help you. You dont stand around waiting to be help.
Found the part I needed. Very helpful.
Everyone is very welcoming and they help out as much as theyre able to. My go to place for self repairs.
Employee Danny got that best customer service, super nice and always gets you what you need!
Was told alternator was fine after testing yesterday but needed battery. Still not taking charge this morning. Go back to be told it’s alternator. Spent almost $200 on battery & warranty only to spend elsewhere $600. for alternator. No customer service on exchanging or returning the battery. Will NEVER go here again.
Great service, clean store. Lots in stock
Fast and friendly. They found exactly what I needed.
This AutoZone has declined in service tremendously in the last 2 years. The employees and manager let the phone ring, take their time getting to customers and have a poor attitude. Ive shopped at this store for many years, but try to avoid it now. Better service at OReilys.
Stopped in to get help replacing my headlight bulb and Ill completely own I am just NOT car savvy, lol. Huge thank you to ( Marco) who not only double checked the bulb in my car, helped me find the right one, and then replaced it! It may sound silly or not that big a deal, but it was incredibly kind and appreciated. And most importantly - I didnt feel judged for being clueless, as some places tend to do.Awesome experience! ✴️😊
Ashley had wonderful customer service and was very kind and helped me find my parts fast.
AutoZone is a great place to buy car parts. They keep your receipts and shopping here is hassle free. The staff is friendly and so helpful. They check you charging systems and many more things. You. An borrow tools to do repairs and the lifetime warranty is not just a stamp on the box. It is a pleasure to have a business that is customer orientated. Thank you Auto so does making buying car parts easy.
I tried to return an item I bought at the autozone on bernard and union, but they wouldnt do it because the receipt had one water drop on it. The worker looked like he was in high school, so I asked for the supervisor and he informed me he was the supervisor. They didnt tell me I need to laminate my receipt if I ever want to return something. Just typical we cant help you replies that you get everywhere these days.
Good staff knowledgeable about most cars and good customer service. The store is small and easy to locate the stuff youre wanting and needing
I trust them for all my car needs. Even if they don’t have what I’m looking for, they give me the information I need so I know where to go next.
If I could give negative stars I would worst service ever the manager should go back to regular employe bought snow chains from them not only the bag was open when I bought them couldnt use them at all got stuck in the snow when I tryed to return them I was called a lier for saying they gave me the wrong ones they also said I threatened them after saying I was going to get my refund even from corporate super unhelpful and I would rather go to any other one than this place autozone has always been 5 stars but they wont ever be till that manager is gone again
We Went There To See If They Would Run A Vehicle Check On Our 97 Sonoma, They Told Us Because Of The Covid They Aint Allowed To Go Outside. OK I Get That, But When I Asked To Borrow The Tool To Do It Myself They Rudely Told Me That They Didnt Have One @ That Time. I Know They Were Busy But U NEVER EVER Treat A Customer Like That. So I Recon Its Back To OReilly For Us. We Get Waaaaaay Better Treatment Anyways. 🤗😇
8 pm, had to get emergency transmission fluid... Didnt realize trans fluid was so auto-specific. Very helpful employees without being overbearing or too present. No problem going back to this store.
I like the measures that they are taking during covid-19. I went in ask for what I needed they pointed me directly to it. I needed a tire gauge and they explain the difference of the ones that they had to me. This is my favorite location because theres not a lot of traffic getting in and out, being as it is located inside a strip mall. Parking kind of sucks because its right next to the pizza place and sometimes it can be very packed but other than that this is my AutoZone.
My wifes battery in her car needed to be replaced so we came here. Angel helped us out and even put it in for us. He was very helpful, and knowledgeable. Great guy.
Rick who helped my wife and I today was very polite and helpful. He was able to change out our car battery and was noticeably willing to do so. Great job sir!!
The female store manager couldnt handle the situation and I had to call another female store manager from another store to correct her mistake. It got soo bad I had too call the District Manager also a female but awesome and she was able to fix the problem. Thank you Autozone
I always had a great experience with Autozone, except for this time, and this is my first time going to this store. I purchased a battery for my car about a year ago, and this battery died three times in the first year, and I had to call road service. I have five years warranty on this battery, and when I went to Autozone they immediately asked me to remove the battery to exchange it for me. When I removed the battery, they told me that they need to check the battery, after checking the battery they said it is not the battery. I explain it to them that I drove here, so the battery is being charged by alternative, they did not listen to me, and they did not give me a new battery. Then I decided to get their name, but none of them have a name badge, so I asked their name, and I do not know if they gave me their actual name or not, but one female called herself Adrian (manager) and a male named himself Aronna, they caused me so much trouble. After I asked their name, they decided to check my alternative, and after checking it, they found out that the alternative works fine. I told them again that the battery gets charged by alternative because I drove here. These people caused me so much trouble and wasted my time without any progress, and it seems they did not want to help or, for that matter, they did not even care.
People inside were very nice and helpful but the lady in the white van when I came out was very rude and disrespectful evidently she works for them delivering parts she had short brown hair white lady elderly very loud and I didnt want to go in front of her as my friend got hit and killed by a vehicle the night before and then the truck was also blocking my vehicle to where I couldnt get to it so I wasnt going to walk in front of her until she moved but she wanted to be rude and very vulgar with her language
Everytime I go into AutoZone they dont have the everyday products I need. Its always better to order your parts online like rockauto instead of wasting your time here
I dont know anything about cars but these guys most definitely guided me in the right direction! They also saved me money I walked in with a quote from nissan for the stuff I needed it was gonna run me about 1500 bucks and I walked out paying 312 for everything I needed... Now I just gotta YouTube how to put everything on lmao simple stuff tho breaks, a couple filters, spark plugs #🎂
I had a headlight go out on my old van. I ordered the part on their extremely user friendly website and picked up at my local store. The mechanic found out it was an electrical issue and auto zone took the part I got back even though the box was open. They listened to my vehicle symptoms and helped me choose another part, a combination switch. It feels good to know I can return the part if it doesnt solve the problem. It takes the stress of this situation and reduces it. In both situations they already had my part in stock. The staff were super helpful and friendly both times.
I highly recommend this auto zone they went above and beyond to help me with the parts I needed. Even grabbed a socket wrench and took off some things from my old clutchfan to make sure the new one would fit. Thanks guys great job!!!
Id say about 8 out of 10 times its always, yes, I have one left. Let me go grab it and then return and say, actually I dont it, let me find out who has one at this location.
Typically Im always greeted when I walk in here, but just the other day I really needed a battery testing on my car which wasnt starting, and waited in the store because it was so hot out. The young guy then told me where was my car and said someone will be there shortly. So i left outside and I waited in the 105° hot sun for 10 mins just for no one to show. Fortunately I was lucky enough to get a jump from a man that just parked and asked if I needed help.I came here for help but ended up getting help outside from someone else..Really disappointed in the service that day.The people there this day was a young guy -Asian, Female Asst manager.
Never in your life buy a battery from these people over here on Ming and Ashe rd. at AutoZone they will not even help you take your battery out they won’t touch your car so the best thing for you to do is go to another auto supply store, They contradict themselves they come and they put your battery in when you spend $200 on a battery but don’t want to take it out what kind of sense does that make?Management sucks.
Great place, sometimes they. The only thing I wish was better was some of there wrenching knowledge.Thats ok though, they arent all mechanics but good people that help out as much as possible.They also price match. I love Autozone !!!
Rick helped me when i came in with a dead battery he was super helpful ..So far the best AutoZone experience I ever had ..I usually go to the one on Brundage but theyre always rude and never want to help
This particular store was great!! They were fast and helpful. They even installed my wipers for me. Not that I need it, but the fact that they put that much effort.
I highly recommend going to this Auto zone on Ming ave, Mike B was the gentleman who helped me and my girlfriend. He was very helpful, generous and went above and beyond to take care of our car needs!!! So holla at Mike B !! 😁
I got lucky today. There was literally no wait time. I got my battery and alternator tested and priced a power steering hose. Great customer care at this location.
Parts were supposed to be there at 1:30, 3:30 still no parts FedEx to blame call first make sure your parts are in before you travel down there.
Audrey went out of her way to help me out. Really rare to see customer service like that. Great job!
Never have I had such incredibly poor service, EVER!!!! I approached a sales associate, Jeff Hinojos, to be directed to the aisle containing terminal connectors. In the middle of stocking some items, a few seconds of silence elapsed before he finally acknowledged me...THEN he literally looked me up and down. I dismissed his inappropriate gesture thinking that maybe he wasnt accustomed to seeing a woman in the store. At the check out line, after Jeff completed a transaction with another customer, he wandered off to clean a battery that was left on the counter, stating that he would be right with me. I asked another question. His reply and demeanor was SOOOOO incredibly rude!!!
I had no problems getting help. Very courteous, friendly, and helpful staff.
I went twice during the day, their computers were down, but they were still very courteous, and helpful. Very Satisfied with how we were treated!!
Manager Donna very mad mood all the time, they made a mistake in a part than they gave me and they dont wanted to change the part, I spend $50.dollars in nothing,
Got told I couldnt go back into store when I hadnt done anything to get me kicked out. Well except kept bringing in my battery to charge
It was hard to find what we were looking for. The employees werent very helpful as well.
This autozone has very helpful people always asking customers if they need help finding things not only that everyone there seem to have a smile. I was helped and most important got what i went there for an was the rite part.
Clean and the young men there were kind, helpful and know their stuff
Many many parts more than usual
They got the oart i beeded right away and the employees were nice and friendly.
The help here is always on there feet to serve you and get you rolling, One of my favourite car parts store.
Love this place!but sometimes the employees could be rude.
Very nice and helpful but extremely under staffed took a long time to be helped and be on my way but good customer service
Just went to get windshield wipers. Received good customer service. Associate helped put my wipers on which I appreciated.
Very nice, helped us quickly even though we were just getting the free battery test/charging service.
On 6/26/2020My air conditioner was blowing hot air.An Auto Zone worker by the name of Michael at the Ming&Ashe location solved my problem.
The service was great and I needed a special order part and it was here the next day. Great Value and service
The service is friendly and helpful, which is not always the case in auto parts stores. Weve had to buy a battery, windshield wipers and snow chains.
I was having problems with my battery and Michael A. was so helpful, he and another man helped replace it and found another problem with a fuse and replaced that too. Beyond satisfied
We had made a poor to call ahead and check availability of a part at a Bakersfield store. We were told that the part was in stock. When we arrived at the store we found out that the part was not in stock and we had to travel to another store to get the part we needed. This cost us an hour of are day.
Donna & Bryan they are awesome, they went extra mile to help. We appreciate you. Thanks for all your help.
Helpful and caring staff had to know exactly what I needed but once they were aware that I knew what I was talking about they even gave me helpful pointers and tips
Its AutoZone....always open, parts are almost always available, and freindly service, which can be hard to find sometimes. Its easy to get in and out and not too big.
They need more knowledge on their merchandise.. but all in all a great place to buy what you need for your auto parts.
Best place to get your batteries had one for 2 years it would not catch a charge to the to AutoZone and they replaced it for free
Not a bad place for minor needs. Right down the street so I can get sealants, cleaners and lots of small things quick.
Very helpful. Great customer service.
The employees are very helpful when I need assistance when purchasing something for my car.
The staff is very rude. Their ID states that they speak Spanish but they guy doesnt speak Spanish.
Had half my stuff got other part next day and great customer service
I love it they always helping u in wht u need and if u have problems with ur car they scanit for u and tellu the problem
The workers need to be trained on their inventory .. very unprofessional
Cool staff always find the right parts and are very productive and great customer service! Get in the zone.! Haha
Never been dissatisfied with this location at all.. Ive always had great service..
Best price, life time warranty, and some are open 24hrs. here and most places you travel to... Just sayin...
I’ve always been given the wrong stuff when i come Here , do not recommend.
Great prices great selection. Always have what I need or they will get it
Always seems to be the one in town that has what i need, knowledgeable staff and pretty fast in getting you in and out.
Jeff Hinojos no longer works at this location, and the store manager there now is very customer orriented, keeps a nice store, and knows how to get the info if he doesnt have it,
Lmao. This place is a joke. Lazy and rude staff. They dont have a freakin idea what their doing lmao. One more thing. Please STOP GIVING ME A WRONG PARTS! 😂
This store is so nice to come to they greet you so helpful
Many items out of stock, disorganized. Friendly staff though.
Awesome place to get all my auto parts also great warranties on parts.
Needed new wiper blades for my SUV. First time I went there, they gave me the wrong ones. Had to go back. They gave me the right ones at no cost.
Awesome customer service! This is my spot!
Great customer service, very helpful.
Customer service is on point.
My boyfriend always goes there and theyre very nice
Good selection, parts you need are usually in stock or they will get them from another store for you.
Good customer service and great prices
I only go to Auto Zone. The people are always great. Extremely helpful.
Vary depending to get you the part that you need.And great with your check engine light.Thank You
Good and helpful when looking for parts and if they do not have it they will tell you where to find it
Service is good and helpful but wait time can be ridiculous.
Good place to get parts for a good deal they even price match.
My boyfriend loves cars so were here quite a bit lol
Bad customer service by grey shirts chola looking lady
They are so nice there. Very helpful.
Unlike most auto part stores, the employees here go out of their way to help you as soon as you walk through the door.
Terrible place for help. Crotchety old man here not helpful very rude.
Very helpful wont try to play you.
Walked in, bought some oil, said thank you, left. Went exactly how Id hoped
Had good service. Thankyou
Good AutoZone. Always clean. Helpful staff.
For somebody that knows what theyre doing the employees there are clueless on what theyre doing
It took them a while to find what I was looking for. Like seriously? It was just some oil...
Store was clean staff were helpful
Good service but a little expensive
Very helpful girl up front.
Nice people here very helpful thks
They take used oil friendly people
Ordered online. No issues. Would visit again.
Great place for most automotive needs
In-and-out very fast service
Bought a battery for our car it was a good experience
In this location you have a worker that tries the client like 💩💩💩💩
For my light bulbs good to go.
Good but the price is high little bit
Good location for most of your car needs
Great customer service 👏 👌
Very nice thats how its supposed to be nice attitude
They had what I needed.
He didnt kn9w what corvette seas nade by
Great option for car parts and oils
Always very helpful
Did not have what we needed
Awesome service all the time
Very very helpful.
Rude customer service by manager and unprofessional.
Good to go autozone
Very Helpful Girl behind counter
Knowledgeable staff which is appreciated very much
Good service always clean
The have real bad customer service
Customer service seems to be non existant!
Nice people. Friendly and knowledgeable.
Husband relies on Auto Zone for most everything car related.
Typical auto parts store for those needing auto supplies.
Friendly, Knowledgeable & Professional Staff
Where would I be without them? Thanks Dennis
Better than orileys
Great customer service
Great!
They are very helpful
The employees no what there talking about
Great customer service
Pretty good .
Great customer service
Bad service and very slowly
Good service lol
Easy going, in & out fast
Good spot
These guys are awesome
Reliable good service
Is controlled by Who You Are
Awesome service!
Loads of good stuff
Not good
Sweet Tooth Heaven!
Helpful
Customer service SUCKS AZZ
Way overpriced and ridiculous
Its not far from the house
Exit prices on parts
The best autozone
Good prices
Very helpful
Terrible.
Close by and convenient
Great service
Always one close by
Great service
Nearest center to me:)
Excellent service
Awsome people
Fernando is the coolest
Very helpful
Great store
Good place.
Very helpful
Very helpful
Good service
Good service
Love the place
Awesome
Helpful staff
Nice location
Slow and sad
4.1 (199 comments)
Review №1
2022-06-23I just went into this auto zone today 6/22 and it was not busy but worth the wait 100%. I was helped out by two amazing gentlemen one in specific helped me beyond his job. I was sold a wrong part at a different auto zone so I came to this one and was refunded and exchanged. Christian in the grey shirt helped me and explained to me with such detail. He was amazing and helped me out so much. Go to this autozone!! Ask for Chris if you need questions.
Review №2
2022-05-05I went for the motor oil and filter deal. However the Assistant Manager showed no interest in helping me. The price was not what the sign said. Then when I go to explain to her, she just ignores me and goes right back to counting her drawer. I will never stop at this auto zone EVER! Bad service.
Review №3
2022-04-29I had a very bad experience when I ordered a locking gas cap at the location on Stine Rd and Planz Rd. The first time I went to buy it they did not have the correct one for my car, so the employee had to call another store and he said it would be ready the next day. When I went to receive it a couple of days later with receipt in hand, I was treated as a liar and the woman manager would not give me the gas cap and I had to wait and come back to talk with Lupe to verify I actually purchased it. Wow horrible customer service. I would rather give them a zero star. Hopefully they are never treated so rude.
Review №4
2022-05-24Chris at Autozone is extremely helpful! Brought my car in for a battery issue and he referred me to a store with my battery in stock right away once realizing they didn’t have mine. Appreciate the help!! Best Autozone for sure
Review №5
2022-06-25Chris is the whole reason I will never go to any other auto zone againHe was very helpful fast and his attitude is great he was very knowledgable and can tell he really takes care of his customersI will come back here every time I need stuffHis customer skills were quite impressive
Review №6
2022-05-22Noah Garcia at the store off white lane an Ashe in Bakersfield Ca had 12/10 costumer service. He was an awesome help the whole time.
Review №7
2022-01-22I came in to buy replacement bulbs for my headlights and Danny was able to help me find exactly what I needed for my car. He even went the extra mile and installed my new headlight bulbs for me. Im so great full for all the help I was provided with by Danny. I will definitely being going back.
Review №8
2022-05-14Melissa and Chris were really helpful, suggested better products and gave me everything I needed and more !
Review №9
2022-06-16James Murphy was knowledgeable, friendly, and went out of his way to help me yesterday when I went to AutoZone on Ming Ave, Bakersfield. Thanks, James!
Review №10
2022-04-08If you want parts for your car please go with Ashley is the best employee in the store I recommend this person because is very friendly and helpful my respect for her