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Daily cleaning
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We take care of you
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Rufino manager was very profesional on helping me out with my battery warranty.
Big store. Stocked.helpful happy staff.clean.wheel chair access.resonable prices.enough parking space.great locatoin.smile
Almost as if autozone employs the people with the least knowledge about vehicles. Welcome to autozone can i get you the absolute wrong part for your car everytime. Then have you wait in line to pay for 20 mins while other employees are trying to look like theyre doing something so they wont have to do anything.
Very helpful, If a part is unavailable at this location they will direct you to a store that does.
The weather has been crazy in Bakersfield with the rain, hail, thunder lightening and the tornado warning! I’m sure this makes people act a little wacky as well, and I know with the first big rain after summer, wipers were flying off the shelves! I called the Auto Zone on Olive Dr to see if they had my wipers in stock and the man who answered the phone was so incredibly rude before he even knew why I was calling. Anything I asked him, he acted as though I was nothing except a giant inconvenience! However when I called the Auto Zone on Rosedale Hwy, I spoke with a gentleman named Deemond I believe, and he was the complete opposite. Even though they didn’t have why I needed in stock, he was polite and patient, he didn’t cut me off when I spoke, he didn’t sound irritated that he had to answer the phone, he didn’t become frustrated when I asked if he could check other locations for what I needed, etc. I appreciated his kind tone and the time he took to help me.
Autozone parking was ample at this location and clean. Upon entering the store everything is well organized and stocked. I was greeted when I entered and asked if I needed assistance. The associate got the part that I needed promptly and rang it up. I thanked him and left. It was a pretty easy, quick, and efficient trip.
Give me a break, all these good reviews must be fake (probably friends and family of employees). Ive been in there 5 times and all but one the customer service was horrible or non-exsistant. The employees were having vulgar conversations that customers could hear and tried to avoid helping, if possible. They need new management. The only thing good about this place is location, but in future I will avoid it. Go to one on N Chester, they are much better.
Go elsewhere... also dont worry about your online orders. They cant manage to get those handled. And do they call ya if they dont actually have what you were lead to believe they had? You might be thinking to yourself. Oh youre in luck because I can answer that for you...nah. They most certainly do not.
I was trying to get a price and availability for a radiator for my Ford Ranger. The phone rang 15 times before a female answered and asked me if I could hold for a minute. I waited for 5 minutes listening to their music and nobody came to the for to help me. So, I hing up and called a competitor.
Very bad client attention, have to wait long time and no covid precautions such the use of masks
Itsy was incredibly nice! From the moment I walked in to the store she greeted me and helped me find the things I needed for both my cars. I would definitely recommend this location (Rosedale HWY) to any one who needs these services. She even installed them for me. I’m a disabled Vet and she also gave me a military discount. Thank you, Itsy, for making this trip less painful than I thought it was going to be. You are awesome, girl!!!!!
Needed a battery for my 2008 jeep. The store on White lane didnt have it, but they called other stores until they found one that had one in stock.Ulysses was awesome. He got the battery and installed it for me in minutes. Hes my new best friend.
Good price, and enjoy shopping. NenaH
If you need something quick this place might have to do. But the parts are much more expensive than online and their staff isnt very motivated to be helpful. A guy insisted on finding me the right size wipers for my car rather than letting me find it myself and I walked out with the wrong size wipers.
This is my go to spot for help, parts, batteries or tools, service is good and Im in and out pretty quick
Its hard to beat AutoZone for your automotives needs. They have everything you need or can quickly order it. Theyre very fair priced with excellent guarantees on their parts.
$175.00 OTD for a battery, for my 2011 Ford Fusion SE seems a bit high (After tax, core credit & EPA fee). Although it being a Sunday evening I was happy they had anything to help me out of a tough situation.
Autozone seems to have lines if you go to certain locations. The location on Rosedale is always a zoo. The one on Olive is definitely my preference.
TERRIBLE service!!! DO NOT GO HERE!! Every time I have walked into this store it was instant REGRET. My husband just left there and was accused of stealing because he went outside to get better measurements for the U bolt he wanted to buy for our truck. Then when I go to call the store(not even 5min after all this) to tell them what a huge mistake they made accusing my husband, the guy (conveniently) wasnt there. Im so angry right now.I wish I didnt have to give them a star.....
I went in today at around 4 pm on march 20th 2018 for windshield wiper blades. Paid in cash. Here is how that went:I guess in order to work here, your customer service skills must be a 1 on a 1 to 10 scale. Not greeted by the female or the guy at the register. They actually kind of looked at me as if I was an inconvenience. You work at auto zone, I get it, but come on, maybe be a little courteous? Too bad I didnt get any names as they ran off with disgust in their eyes so the manager could take notice, but considering these people were hired, I doubt the manager even cares. At least I was given the correct change back, so there you go. Save your time, money and a headache, go to OReillys on coffee instead.
Rude and inattentive. Does customer service mean anything to anyone anymore? Its no wonder people are buying online more. If you brick and mortar companies want to compete, you better step up your game. Places like Amazon already have lower prices than you do, the only way youll win our business is by being the local, frindley, go to shop. Get rid of your bad attitude employees fast. Ill never be back here again.
Bud or butt what ever his name is was rude over the phone and in person! I was just asking a simple question and need help he acted like I was bother him or something! It’s your job to help customers don’t like it get another job, other then that store is clean and nice
Helpful for the most part, the manager is always on his A game. The other younger employees, thats there problem is just lack of knowledge. But they try really hard. Thanks guys
Dont ever deal with Customer Service Ryan Moreland at this location. Just walked out after dealing with him and now Im sitting in my car to write this review after my experience here. After waiting in line to ask if they had an air filter in stock which I had a part number for, he was very bitter when I requested the OEM Motorcraft brand rather than STP. I asked if any other store can order it and in a surprisingly rude tone he responded with well no because we all order from the same place so that wouldnt make sense. Again he suggested the STP brand over Motorcraft, but I said Id rather go with the same manufacturer as my car recommends also since the STP brand got bad reviews. He just said back to me well people make stuff up. Literally cant make THIS up. You dont make a sale on an argument. You either have it or you dont and now I wont ever come back to this Auto Zone location. I get that you can catch people in a bad mood sometimes, but this instance stood out and was absolutely rediculous.
The manager Itsy helped me so much today and was very friendly. I will definitely go back if I ever need anything! Thanks again!
Well I needed parts and they had everything I needed and I did compare to another place and they were almost identical in cost. I liked the one stop shop
I dread going to this location, always feels understaffed. A 5 minute trip will cost you 30. Sometimes theyre the only one in your area with what youre looking for. I ordered online, got a confirmation email that it was pulled. Arrive to find theyre short one item. 30 minutes later, Im behind schedule to pick up the kid, and leaving without one of the confirmed items. So much for the whole online order expediency. I hate leaving a negative review, but this AZ location is my very last choice, and I will often drive across town instead of going here.
The time of waiting at the line to check out was a little long...but I am impatient so 3 stars is about right for the service...I was there on a Sunday when everyone is working on theyre cars and understand the wait
Great selection of aftermarket parts
I ordered heater core at 1, the guy told me it will be here at 8pm. I called to see if it there but no one answered. I called 3 time every 20min. So decided to go there. When i was there i told the guy i ordered heater core and told him that thw guy on the phone said it would be here at 8. So he went and check but he said its not here, he told me it should be here tomorrow. If i would of known it wouldnt be here i wouldnt have ordered it
I was helped by Mario( I believe that’s what was on the name tag) Very helpful they had what I was looking for quick in and out.. I’ll be going back for sure
Good and helpful customer service
The employees were very helpful. Great little parts store had everything we need
I had to return a battery. The man was very helpful and informative.He can also check my car to see if my car has something wrong with it.
Unlike other locations in town, the employees here seemed bothered when asked to help. When finally one offered to help her just told me in which isle my part could be found but that was it and then went back to talk to the other employees. Unfortunately, I picked the wrong part. I had to go to the closest OReilly where an employee actually check in the computer to find the right part.Poor customer service.
Couldnt get these lazy a-holes to pick up the phone. After 3 hrs of trying I head in for an alternator. These people sold me the wrong alternator then blamed me somehow for their discrepancy. Laziest bunch of POSs Ive ever dealt with.
Very helpful They take good care of you and get you the parts that you need
Awesome employees, knowledgeable, helped/ informed me with a new alternator and info on upgrading a new battery under warranty!
Hit and miss with this place some times i get people who help and some times i get ones that no nothing but think they do
Great place to do any repairs on any vehicles, if they dont have it they can get it I go to this place often and still have a great experience every time I go in
Me and my sister went to recycle oil and the employee was very rude to us, it was our first time recycling oil, I always appreciate a nice employee to help when I need it, but that employee was nothing but pure bitterness.
Good store but i just hate paying retail prices but sometimes i just do got time to wait for a part i ordered off the web
Most helpful and gave me assistance with my truck.
Very helpful staff and generally excelent prices. The remote batteries are way cheaper at Walmart though
I love them they always have what I need
Roesdale store is awesome had to go to olive store to have alt checked there s broke went back to roesdale because there parts counter man was professional
This location has some of the most helpful employees. Good looking out.
I always shop at this AutoZone, close to home so easy access to parts & needs... great customer service
My key battery was dying! They replaced in a matter of minutes ...very helpful..i need my wheels💖
I always love an AutoZone. I could spend all my money in this place
I couldve spent a fortion there and been happy doing it. Theyre that welcoming and informative.
They were fast to help and even tested my old part for me.
Helped with item I needed good customer service
Waste of time. Amazon always has what I need!! And they wonder where the customers are!
This place is great! Staff is amazing and always helpful!
They have match any competition prices and great Auto parts
Always helpful and ordered parts usually come pretty fast
Super helpful and knowledgeable, plenty of staff on hand to lend a hand
This is the one place that I love getting air freshener and Armor All from and I most of all of the staff
All u need for your car n great advice , by their employees!!!
Its an AutoZone. They usually have what you need. Its usually for a fair price.
Fast and knowledgeable staff member.This was at their Rosedale Hwy location.
I dunno, I guess just spin the gears with the oil on one of the racks, thats kind of fun
Devin was very kind and changed my battery for me! Thank you for taking the time to help!!
Great customer service and helpful. And good prices
They had my stuff. Thumbs up
Changed my battery at the store and windshield wipers. Great service.
Had to go here and finish getting all the parts I needed because another AutoZone didnt have all I needed.
Helped me get a new battery and offer military discount
They got all the parts I need and if its the wrong part they will happily except a return.
Tim the manager waited on us. Good job!
Kimberly went above and beyond to help me out. Thanks again!
Terrible service. Takes them forever to do anything.
Very poor customer service. 5 in line and 4 behind the counter only one on a register.
They were friendly and efficient
Pricey
Installed wiper blades for me.
Very friendly very competent. Would go there again
Very helpful finding parts for both cars
Jose was a great help ty
All of the parts that I needed were not in stock
Great customer service very helpful
Good people and great service
Great staff. Super helpful.
AutoZones are always very helpful and nice.
Great customer service
Very busy store , good location
Great
They had the parts no issue.
Great location great service
Closes at 10pm but called 3 times at 830pm & got no answer
Managment was very rude to me.
Rosedale hwy always a good choice
Very Helpful Staff.
We get everything we need here
Profesional place.
Always friendly and helpful
Very friendly and helpful
Great quality products
They were helpful
Body gasket for my wifes car
Great customer service
Very friendly staff!
This store is nice.
Good customer service
Very helpful personal
Friendly service👍
Horrible service everytime i go into the store and even over the phone (thats if they even bother answering their calls). The employees are not as knowledgeable about which products they carry, even with a computer in front of them, some may have trouble broswing their own inventory to locate an item. I highly suggest visiting a different store if you want to save time and be less stress. Sadly, this store is the closest one to my house so i still make my runs here and put up with their crap. Never have i been satisfied with their service.
Love it!
Fast and helpful
Exelent service
Always convenient
Very helpful
Had my battery. Fast easy service.
Really helpful
Great service
Friendly staff.
Great help
Staff that knows!
Friendly people
Some of the new workers require a little experience to slow their roll and be a little less assertive. I dont think they have the right mindset yet, however, I still had a good experience with the parts I needed. I really dont care for attitude but I have to review my experience. Just take the money for the right part = happy customers.
It was near closing time and I was still able to get the parts I needed. Jay was very thorough in researching the wiper blades needed for my Jeep. He took time to explain the differences in brands and actually came out to the vehicle to make sure they were the right fit. Excellent customer service and attention to detail. He was proactive in assisting me with my purchase.
The attention is good but the PROBLEM is that NOBODY wants to speak SPANISH
4.2 (133 comments)
Review №1
2022-06-08I went in at 735 thinking they would give me a difficult time trying to exchange my battery. Instead, Damon came out and tested it. It tested bad. He went inside and looked up the warranty and replaced the battery and had me out the door before 8. The only problem was I thought I would be off half the day jumping through hoops. Instead I had enough time to go to work. Who knew he would be that efficient. Now I had to work. Great service. I am satisfied.
Review №2
2022-06-19Came in to purchase a battery and Sam B. Was able to help me save some money by looking into my batteries warranty! Awesome customer service! Thank you Sam.
Review №3
2022-07-10Part was available in stock, and they retrieved it rather quickly during a busy counter with 4 service people who were very good in helping everyone.
Review №4
2022-07-14Jay C was great helped me with what I needed to get and helped me install the posts/clamp to hold my battery in place. Thanks man much appreciated.
Review №5
2020-12-02I stopped off today at AutoZone to pick up a new set of windshield wipers. There are various brands, sizes to choose from. A store clerk named David saw that I was having difficulty and immediately looked up what size I needed. David explained the differences between each brand.. I selected a pair and David asked if I needed assistance putting them on. David walked outside and installed them on my truck for me as a service to their customers. Thank you David.
Review №6
2022-03-15Went in used a card associate asked for phone number he ask if our name was. Said yes bought part went home didnt fit went back an they have no 8nfo on our purchase I cant find receipt I dont think they gave us one. Wanted to five me store credit cause they dont have right part an im like no now I have to go buy somewhere else so need the money an that was a no. Maybe they need to check there cameras an see who pocketed the money. Cause I went back within an hour person I was trying to do exchange with badge says manager but he had no clue what he was doing had to keep asking guy beside him.
Review №7
2022-05-09Brought back a battery that had a dead cell, Sam B. was amazing. No one could have been more gracious and knowledgeable. Thank you, Sam.
Review №8
2022-06-03Super awesome service, Tim Sierra was above and beyond at helping me fix my car’s problem and help me get the appropriate parts. 2 thumbs up
Review №9
2022-05-20Hi good morning. Beautiful service of Demon. MThank you Demon a appreciate your good service. Edwin Linares.
Review №10
2021-12-15Came on a rainy day. It wasn’t busy. The employee at the front seem new and didn’t give enough info on my part needed. I asked the manager for help and he gave me an attitude and seem flustered and refused to help me. Manager or supervisor needs to be demoted or retrained. Found the wipers I needed on my own. 12/14/21