Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
My husband and I came in on a Saturday afternoon to get smartwatches and experienced AMAZING service!!! We were helped by Jamin and Jackson who added such value to the process of getting what we needed. Jackson was so friendly, easy-going, very approachable and willing to go above and beyond to help us. Jamin was extremely knowledgeable, very patient and kind, and was very articulate in explaining/answering any questions we had. The duo was amazing and we were so grateful to be taken care of with such attention. We will DEFINITELY be back for future necessities!
Hamid is a true professional and extremely good at what he does! We came in with a more complex international account change and he found solutions. There was never a “we can’t do that”, only a “let me help you find a way to make it happen” and kept me informed every step of the way. Hamid made my day and I am so grateful that he made it so easy. Thank you!
Just completed a complex transfer from another carrier. Dalyssa was excellent in getting our number ported and setting up the new phone. GREAT service at this AT&T store.
Took them up on the trade in promo, upgraded my S21 Ultra thats basically beat up to a S22 Ultra ....getting a lower overall bill!
Really disappointed in these guys. I have usually had great experiences here but my daughters phone was acting weird so we stopped in. The guy said the battery stats looked off and he recommended UBreakIFix across the street. They charged $40 diagnostic fee and if work was done would apply it. Called and said she needed a new battery for $120 and wanted our AppleID password. I didn’t feel comfortable, called apple who said bring it in and it would only be $69. I paid the fee (only $30 now) and took it to Apple. Battery is fine. She was just low on storage capability and had all her apps on background refresh. UBreakIFix is a scam and I’m really disappointed ATT sent me there instead of APple Store.
Got the worst service experience with this location, Initially I switched my plan from AT&T to FirstNet which took about 4 hours of my day, Ivan the agent that helped me that day could get to transfer the smartwatch and phone service to Firstnet, second i got charged extra fees which took about 4 more visita to get it fix, they keep promising that i will get a credit which i only got but due to my constant appearance at the store, lastly i have my Firstnet cancelled and had to switch back to AT&T and end up overpaying.
Ray and Hamid were outstanding in helping me sort out multiple accounts. I presented a complicated situation and there knowledge an patience were outstanding! I took up almost an hour of their time and my knowledge is minimal and yet they stayed with me resolved everything!Thank you very much Hamid and Ray!
Ray helped my daughter today with her first brand new phone purchase after her hand-me-down phone fell, cracked, and broke. He was very helpful and got her really good deal with all the accessories. Thank you Ray - you are awesome!!
Came in to this store and received unparalleled customer service from Gordon. I was greeted by him with a warm welcome, he assisted in porting over my number from Verizon to a first net account. I could not be more satisfied with his service and AT&T since switching. I will defiantly come back and met with Gordon when Im ready to upgrade my watch!
My man Luis. I came in after an 8 hour shift, and also after going to a retailer with a clown of a manager. Was not in the mood to speak to anybody. Luis had the utmost professionalism. Manager boy at Poway at and t could use a crash course from the GOAT. I was in there for one and a half hours and it was a joy. Got a new phone, internet, and probably $300 bucks through a rebate. Go to this location, you wont be disappointed.
Service is good, the customer staff is nicely, very helpful and knowledgeable. Make you almost effort free to ask questions you want; thanks!
What ATT promised to have my cellular plan changed and I will save more money. But ATT lied. Do not save me more money then my past cellular plan. I am paying more $. Also ATT missed up my new plan and had to refund me back money. At the same time they try to blame me for their mistakes. And I got no apology from ATT staff
I am appall with the incomitance of the internet tech support when it comes to asking for help when the internet goes down. My internet has been down for almost over a week. Requiring to call for internet tech support for over 3 times. With each one having a rude and incompetent tech support interactions with each one. Then they end up saying they will send someone over to try and fix the problem. With the result ending up with either no one really showing up, or fixing the internet. But it will end up going down an hour later. If after the next time the tech support or the physical tech support does not fix the problem. I doubt I will continue using your service. And I highly recommend others to do the same. If you dont want to go through the same problem as I have been.
Melissa helped me out today and her customer service was nothing but amazing. Had a great experience and made the new phone process so easy!
Ray was a great help with my bill when I trade over the phone no help
Great customer service, Michael, Luis, and Melissa were great with my new S22 ultra.
I went into the store today to get my screen protector replaced. As soon as I walked into the store I was greeted and connected with people who were actually willing to help me. Each encounter with the 3 people was amazing! They actually wanted to help. It was the best AT&T experience ever! I highly recommend this store!!
Nick was super helpful throughout my visit. I came in knowing I wanted to replace my phone. I didnt have one in mind, but he helped me browse around the store. I settled on the Fold3. Didnt expect to get this phone but I am really happy I did.He was very helpful through the whole process. Helped me set it up in store and made sure it properly connect to my account.
Ray was such a great help with my Facebook problems blessed his heart
If you need to change services or upgrade your phone, they have incredible deals... However do make an appointment. Do not expect to walk in and they have time to do what you need done extensively. Allow enough time for yourself and the employee that will be helping you, it can be quite a process.
Very nice store - Customer friendly and Resourceful Employees. Called them up to check if they can convert my physical sim to an e-Sim. She checked and informed me that they can do it. So I went to the store and she (same employee who answered the call) did it as soon as she could. I highly recommend going here for all your AT&T Services/ Purchases.
Thanks to Mike, new line and new phone all with great service.
Melissa was awesome! She actually tracked me down in the parking lot as I had left the store without making an appointment. I came back 2 hours later was was amazed by her efficiency and was a pleasure to work with. Thanks!
Roger and Omar made this experience/process so easy and both were extremely nice and easy to talk to. Definitely recommend requesting one of them for help!!
Melissa did a wonderful job helping set up & upgrade my phone plan, saving me money and getting faster service. I didn’t feel rushed at all, which is usually what I expect, and she gave me as much time as I needed to make my decisions while also giving me as much detail that I needed in order to do. Very happy with this location.
Roger and Hamid were very helpful and got me up and running in an emergency thank you AT&t
I was so fortunate to get Hamish as my associate. He was so patient! I appreciate his knowledge and his help with my situation. Not once did he try to rush me - but answered all my questions thoughtfully. He guided me through the maze of phones and accessories, put on the cover, transferred my data and set up my new phone! So thankful to have someone like this in the store! ATT - count yourself VERY FORTUNATE! Jamie has the skills and customer service quality to work anywhere!
We switched and bundled our accounts with at&t got us two new phones and internet saving us $60 a month from our previous utilities. We worked with Abi, Hamid and Antwon, the staff and the store in Carmel Mountain Ranch are the best. True expertise, product knowledge, professionalism and very friendly! The team made us feel like family. Thank you. At&t 4life!
Noelle was amazing and so helpful and patient! She answered all my questions and helped me lower my bill with discounts I didn’t even know I was eligible for. Stoked to have been able to work with her today 10/10
Abi was awesome and great service. Got a new sim card and added two phone lines with efficiency.
Abi helped me get my new iPhone all set up. He was so informative about my different payment options and made sure I knew every detail that might be important to me. He also helped answer additional questions I had about my account. Not only is he super knowledgeable, he also was such a joy to work with! Will definitely be coming back to this location asking for his help!
Making an appointment was easy and was seen right away. Luke was a wonderful and well educated employee. Very friendly, funny and he answered every question with detail. Assisted in helping us save money, finding out the best deals and plans, and was able to give us exactly what we wanted. Been to the Carmel Mountain AT&T location for years, and never had customer service THAT awesome. Great job Luke, as well as to the other employees that were all smiling, attentive to the other customers in the store, and seemed equally as knowledgeable. Recommend this AT&T location, been a customer for over 10 years.
Noelle has customer service skills. She was able to listen to my issues and fulfill my needs. I enjoyed her professionalism and her genuine nature. Thank you for your exceptional customer service!
We came to this AT&T location 4 times in one week and received exceptional service each time! Super professional and kind employees. They appeared happy to work there. This is the absolute best AT&T in San Diego.
Amazing Melissa, Rep for ATT, went way beyond the call of duty to assist us w/ product buying Plus helped us w/ the prroduct installation. Her attitude so friendly and engaging.. Very bubbly personality. with our time being in the store!!
Melissa is GOLD! Going to any stores related to sales -- especially ones where you need to get a contract, could be really stressful. But my experience with Melissa was one Ive never had before. I never met anyone, that most likely gets commission, try and save me so much money. She worked for 4.5 hours with my wife and I figuring out the most affordable and reliable contract/phone. What I loved was when she helped us, she didnt go straight to the best plan she showed us every single one.. from the most affordable to the most expensive. I mean when does that happen?! Shes cool and down to earth. I think her store is very lucky to have her, because I will be referring her to my family and friends. Thank you Melissa! oh and Ash, her manager.. very cool guy too.
Today i meet Ivan , he very nice, helpful, he help me with the home phone voice mailI very happy .
Abi was wonderful!! So helpful and knowledgeable. We got new phones, service upgrades and it was done so quickly! He also helped us change our plans so it was more economical and efficient. We will always be coming back in the future and asking for him. Thank you so much!!!
AT&T Carmel Mountain associates are amazing. They are always friendly and helpful. I made the mistake of ordering my phones and accessories from online AT&T and they sent me on a wild goose chase trying to track half my order. The Carmel Mountain staff were very kind and worked me to try to make this right when they honestly didn’t have to. I still have a mess to deal with online, but now I know to only do business at the Carmel Mtn store. Garrett, Dalyssa, Abi, and Hamid have all been exceptional!!
I easily made an appointment online for the same day and was greeted and helped by Noelle. Noelle was super friendly and answered all of my questions about upgrading my son’s iPhone. Since I had one more month left the on what I owed for his phone, she assisted me in paying it off. I was so satisfied with her customer service and not feeling pressured to upgrade anything other line I had that I went ahead an upgraded my phone too since I had it available to me. She showed the rate options available for the iPhones I was interested which helped make my decision. I’m in the market for two more upgrades on my account so I will definitely get that done too.Thanks for your help Noelle in applying the glass shields and setting my iphones up!
Garrett at the Carmel Mtn Ranch store in San Diego was FABULOUS! What a guy! He was patient, kind and extremely helpful. He helped me understand everything I needed to know about my new phone.Way beyond Excellent customer service! Plus a great sense of humor !It was so refreshing to have such a positive experience! Thank you Garrett and Thank you AT&T!!
Louis was extremely efficient, helpful, and went above and beyond to make this a pleasant trip! 10/10 will be back.
Omar was extremely helpful and incredibly knowledgeable about my cell phone issues. He was patient and went above and beyond to create a great customer experience. He is a great asset to AT&T.
I walked in and instantly Hamid walked up to us and offered us a table and chair and said he will be right with us. We were adding a phone and line to my plan. He got us in and out in under 30 mins. He was thorough and kind. He picked out the cutest phone cases for my daughter really nailed her style. He made two very satisfied customers. Best salesperson ever, hands down!! Yay Hamid!!!!!!
Came into this AT&T store location, and noticed right away it was neat, spacious, and well stocked! Melissa was very kind and showed a bright personality, she helped us throughly and with great haste. I was happy to make the extra drive to come to this exceptional location!
Melissa was AMAZING, she was very friendly, helpful and funny! They saved us $120 a month on our phone bill. Nic the manager was also very professional and friendly!
Most easy transition from leaving a different carrier. First visit with Luke and ash went absolutely flawless left leaving extremely happy with our choice! Second visit with appt with Melissa was just as good if not better having to deal with a difficult customer so professionally in front of us really showed us that we made the right choice in switching to AT&T’s services! Thank you guys and gal!!!
I went in on a Thursday afternoon and was immediately helped by Abi. He provided outstanding service. Two things that I especially appreciated: transparency and speaking in layman terms. He broke everything down for me in terms of contract, pricing and comparison of models. He was upfront regarding how my bill will look and took the time to carefully set up my new phone and all of its features. I truly appreciate the kindness and patience that Abi showed me, thank you.
I can’t say enough about Melissa at the CMR store! I signed up for a new account with multiple lines and she was nothing short of kind and patient. We had several issues, including a network outage in the middle of tethering several numbers over and she continued her great level of customer service. I will be asking for her every time I need to visit the store. Management there was also great. Overall a great experience!
We worked with Antwon and he was excellent. Antwon was really knowledgeable and even saved us money. The store manager Ash checked in to make sure we were ok and then applied screen shields to our phones while Antwon was finishing all the paperwork. Great teamwork and great service.
Ray did great fixing my sim
Melissa has been absolutely wonderful… kind, helpful and worked so hard to give me a discount. Thank you!!
I was thrilled by the customer service I received at the Carmel Mountain Ranch location of the AT&T store.After dropping my prior phone in a bucket of water I was imagining the worst….but I was so wrong. I was met with patience and understand standing. The representative at AT&T …. Garrett treated me as if I was his grandmother and explained everything he was doing. Because of his knowledge I didn’t loose any information and now have a new phone. I would certainly suggestion this location to anyone needing a new phone or if someone should is interested in AT&T products.
Abi was extremely helpful, knowledgeable and efficient. He made the experience of upgrading our account and purchasing our phones so easy. I would definitely recommend asking for him if you can when you stop by the AT&T Carmel Mtn Store.
Abi was extremely helpful. I was working with an elderly neighbor and he was able to help us update a phone, get everything migrated and reconnect all devices. He went above and beyond to make sure my neighbor understood and was also safe during the pandemic, allowing her to remain in the car. Thank you!!
Abi was a great help and got us the best deals! Very clear and concise.Returned to hand in my phone and Melissa with the rocking blue hair was super helpful and pleasant to talk to!Very well put together store and staff
Melissa was exceptional with customer service. I brought my senior citizen parents as I am taking care of them now and to help them with their billing.She was patient, calm, kind and very knowledgable. Her patience made our visit easy and complete. Thank you AT&T for hiring such a rock star.
Melissa was a great help with our unique situation. Made everything quick and painless, can’t thank you enough!
Came in today to upgrade my phone and Abi was a great help with everything. Had lots of questions and he had lots of patience so it worked out great. Excellent customer service and felt safe during the whole transaction
One word: Ariana.You have any questions/concerns that’s your girl.Not only did she accomodate my boyfriend & I right before closing on a Sunday night - she surpassed every step of phenomenal customer service. Honestly I had been hesitant to go into any AT&T store and talk about expanding my plan with an additional line but my boyfriend kept insisting we just pop in. We are so glad we did! Added a second line, got the newest iPhone with all the bells & whistles - in and out within 30 minutes. Quick and easy. Thank you for the exemplary service this evening, Ariana! She is a true sales professional and a valuable asset to AT&T store in Carmel Mt!
Melissa was great! She helped me w/my new Apple Watch 6 and getting it all set up! Very friendly as well
Walked in for an accessory and got the 5 star treatment from Abi. Not only did he activate my phone I received in the mail but also set me up with multiple accessories I needed. He even placed a screen protector on my phone to my high standards. The store was beginning to close and I knew I needed to leave, but he made sure my phone was working before I left. Absolutely wonderful treatment and exceptional customer service provided. AT&T struck gold when they hired Abi, and in my opinion he is an excellent asset to the company. Great work!
Antwon, AT&T’s customer service rep did a fantastic job helping us. Unfortunately, the AT&T system could not help completely resolve the issue. For a technology company, AT&T should be be embarrassed about their problematic system. It was frustrating for the AT&T customers and the customer service rep. I feel sorry for AT&T’s customer service rep. They are working very hard to please the customers but the system kept on failing them.
Noelle was very helpful and efficient. She made sure she covered all aspects of transaction to ensure that we receive the best deals and service. Shes a gem at this location.
Abi was the best. He was knowledgeable and helped us even save money while adding 2 new lines with new phones. That was the best experience at a cellphone location other companies that I have been with took so long.
I visited the store at Carmel Mountain Ranch. I had quite a few questions and needed help setting up my new phone. Abi helped me today. He was very knowledgeable and very patient during my long appointment. Great customer service. I really appreciated his time. Thank you Abi!
Melissa was sooo extremely helpful, since I first walked into the store. I was in to return a trade in and she noticed an old plan we’ve been reluctant to change and explained a new unlimited plan that was approximately the same price! Thanks, Melissa and we can’t wait to talk to you more about switching to ATT internet!
This was great! Melissa was astounding! She helped me find the best options for leveraging the insurance to fix the broken phone and upgrading as well :-). Great from start to finish.
Luke made my transfer over to At&T so easy and painless. He answered all my questions and made himself available with text messages. If you need anything from At&t please ask for Luke. He was one of the best agents I have had ever worked with. Thank you Luke!
I went in today to get a new IPhone. I got assigned to Antwon at the Carmel Mountain store. I’m not tech savvy at all but Antwon was so kind and patient with me answered all my questions and didn’t make me feel dumb and didn’t rush me. He did the data transfer for me. He was very informative, courteous and has a great personality. I will refer people to him and will always do business with this store because of the great customer service I receive. Thank you Antwon if you read this for being so kind and helpful!!
Luke Dailey has been a fantastic help. He assisted both my mom and me. My mom got a new phone and he found several discounts on my plan.Luke deserves some recognition for being a pleasant and professional customer rep.
We had an appt for changing 5 phones. They were on time and Melissa has such a fantastic attitude and great customer service. We have been customers for years and this was the best.
I came in looking to change from TMobile as the cellular service was terrible and overpriced and I walked in and Garrett helped me and my family out in picking a new plan and new phones. Garrett even stayed a little late after the store closed to make sure we were taken care of. 10/10 would recommend coming here for att service.
Abi has been very helpful in my transaction at AT&T Carmel mountain. He helped me to transfer my services from T-Mobile and offered me some great promotions. I bought 2 new phones and a smart watch. The next day I find out that memory of my iPhone will not be sufficient for my use and asked them if they can help me, Abi and Mina (Manager) even helped me to exchange a phone to a different one. It’s been a very pleasant experience.
Luke was very helpful in transferring from Verizon to AT&T and applying promotions for new phones. We spent over two hours in store and he was incredibly helpful
The Carmel Mountain At&t Store in San Diego, CA has the best personnel with Ariana being one of your top employees. She was patient with with me (I am cellular challenged), helped me without rushing me and made me feel very at ease. I have left the store with my new cell and feel like I am going to be alright.Thank you Ariana and thank you At&t.
Omar and Carol were outstanding in making us feel welcome. They listened to our questions and gave us the answers we needed to know to purchase two iPhones 11’s. They were both very professional and their personalities were very enjoyable. We really enjoyed our time buying two iPhones.Gil and Joan Quesada
I recently went to AT&T in carmel mountain ranch and we were seen by Abi. He’s Service was superb. He was courteous, knowledgeable and very professional. He made our experience unforgettable. From now on, every time I visit at & t, I will ask to only see him!
Melissa at the SD Carmel Mountain AT&T store assisted me on Friday, November 6, 2020. Melissa was absolutely incredible! She was patient in actively listening to my questions, extremely helpful with recommendations for products and services, impressive with her technical knowledge, and noticeably positive and professional with other customers and her fellow colleagues. Melissa is an AT&T star which is worth mentioning as every member I had contact with made my experience stand out as exceptional. The professional culture at the SD Carmel Mountain AT&T store could/should be recognized as a model store for Best Practice for stellar performance. It is evident that the SD Carmel Mountain location is served by outstanding leadership as it resonates throughout the store. I quietly observed several instances of excellent customer take place during the course of my visit. I intend to direct my friends and family to the SD Carmel Mountain store so that they can also experience what customers value and deserve - kindness, professionalism, technical mastery, in a high-functioning and respectful sales environment.
I like to compliment Mr. Paul Martinez of At&T out of the Carmel Mountain shop. He has been very efficient at the same time patience.He has resolved all our phone problems and we are very satisfy with his attitude and service.
Michelle was extremely helpful and provided fantastic customer service. She helped me understand my bill completely and assisted in finding additional discounts . Having 5 phones on the account plus other items it was really nice to have some show that they care and are willing to spend the time. A++++ for Mjchelle!!
Noelle has helped me a few times before in regards to network problems I was experiencing. Noelle was incredibly helpful, friendly, and extremely professional. Strongly recommend going to for tech issues at the Carmel Mountain branch!!!
Abi was very friendly & patient. He was very thorough when presenting our options & gave us time to consider our options without making us feel pressured. My husband has memory issues and once we told him he slowed down & repeated things when needed without being annoyed. I would definitely recommend working with him.
Not only did I walk away with everything I needed, I found out we were paying for a line and add-ons we didn’t need! Everything was settled quickly and wonderfully. Thank you so much!!! One extremely happy customer here!!!
Abi is absolutely amazing. He is very professional and efficient. I have a business account with AT&T, he was able to identify an issue that I was having and problem solved to make sure that my business needs were met. Highly recommend this store and and Abi!
Abi was AWESOME!! He was incredibly helpful, knowledgeable and meticulous in setting up our new phone. He made our day!!
Do not go to this store if you value either your money or customer service. I went in to see if they could provide me with a SIM card for a 4G solar security camera. They signed me up, thinking they could, but it turns out they have no idea what they are doing. Over 2 weeks went by with no updates or returned phone calls (or emails) as my device was not working and they said they were trying to resolve it. In short, they didnt give me a working SIM card, I cancelled the service (even though I did not use 1 byte of service/data from them), they charged me an activation fee of $30 (which they said would be waived since I opened a business account), and they charged me the full months fee of $69.87 (again, not 1 byte of data was used by my device). This is, in my experience as a small business owner, bad business on part of AT&T. My advice.... STAY AWAY FROM THIS STORE!!!!!!!
Abi was amazing! Very kind and helpful. He drew us a diagram of the prices we were going to pay. He gave us all the options that we could have wanted. And made us feel welcomed.The store itself is big, very roomy and had enough staff for customers. It’s centrally located in Carmel Mountain and has tons of parking :)
Terrible customer service. We had an appointment and the person saw us for 1 minute then left to do something else for 15 minutes, returned then helped for 1 minute then left for 15 minutes again. That is bad customer service.
Abi was great! I came in with my iPhone X and he helped me upgrade to the iPhone 11 Pro, a better plan, and saved me money in doing so! He also let me know about any discounts and promotions that I was eligible for, and I couldnt be more grateful. Thank you Abi!
Ray was such a big help with my email great customer service and patience
Idrees at the AT&T store was cool! He was helpful and personable, even after I asked to switch the phone I just bought. Definitely a great experience, especially during the holiday rush! Thanks for the help!
Just came in to check on an upgrade and melissa gave me some great expert opinion on the phones and plans and also what to do. She even found me a discount for being a healthcare worker so I appreciate her for that !!! Att in person > Att phone service
I had the best customer service from Melissa at ATT store in Carmel Mountain. Melissa was very professional and has a great personality...she definitely is an asset to your company!
My mom lost her phone and so went in to this store in Carmel Mountain to look for a new one. I met with Omar and he was very friendly and helpful in getting the phone I was looking for. Transaction was a breeze. Great service and will look forward to coming back again.
As I entered the store I was met by the manager Ardian. He entered me in to the waiting line and was so knowledgeable and welcoming. Then Omar helped me and he was superb! I needed some changes on my AT&T plan with my phone, watches, and iPads. He provided a resolution that was perfect for me.
Came in and got a new iPhone 11 Max AND a free ($5) iPhone XS for my business account. Didn’t know about the promo going on so very happy with the outcome of my visit! Abi and Emmad were extremely helpful and made sure my bill was explained and completed accurately. Thank you
Melissa at the AT&T store was amazing. She had answers for every question I had. I walked in looking to upgrade my phones and left with phones, cable and internet. Keep up the great work in selling excellent products .
Excellent service and Melissa rocks with all the help shes given me each time Ive come in. Highly recommend this store
Abi took great care of me and my family, providing information and comparisons that both saved us money and better service. Definitely recommending this store and staff.
Abi was a fantastic help . His ability to solve our problems was awesome. He stayed way past closing to make sure our data was safely transferred!Cannot praise him enough for his professionalism!
Melissa exceeded my expectations and helped me find the best plan for myself and my family. She went out of her way to ensure I made the right purchase and she was friendly and helpful. I will return and request her.
Abi was huge help for me as he gave a very in depth, detailed analysis with various pricing options which allowed me to receive the best deal possible. Hospitality was through the roof. Great job.
Michelle was a great representative. She helped us with everything we came to the store for. She also explained discounts we were eligible for and we had a great experience. We look forward to working with her again.
After being a 15 year loyal customer with Verizon, I made the switch to AT&T purely for customer service. The store I went to had excellent customer service and made my switch as seamless as possible. Thank you in particular to Melissa who helped me
Me and hubby went to this location. Abi and Michelle were super helpful! They went over all our options and helped us open an account for our business! And they helped us set up hotspot. We had a ton of questions they were very patient and knew their plans well.
Daniel is amazing. He went above and beyond. I haven’t had the best experience with att customer service and at one point was thinking about switching companies, but he is the reason I’m staying. It took awhile to back up my phone and I even stayed after the store closed and he didn’t complain once. He is seriously the best customer service rep at ATT and so sweet!
I was at this location to check their prices and to just get a quick estimate of monthly costs for mobile services. Abi helped me at the store and we ended up connecting five lines with At&t, and purchasing two new phones . We were a long time Verizon customer and never realized we were paying incredibly high prices to Verizon. Abi was very quick, courteous, & very knowledgable on At&t services, we got all our questions answered and our services were switched immediately. Abi went above and beyond our expectations and helped us through transferring phone contents to our new phones, he also guided us on creating our online login, and provided his availability and support for future questions and concerns. Im so glad we stopped by, and will definitely recommend Abi and this store to our friends and family. Thank you Abi for all your time and support!!!!!
Younas was so helpful and kind. I went to get a new phone because mine was so old. He was knowledgeable, intuitive, and excellent. His customer service is definitely something most should strive to provide. I didn’t at all feel like he was trying to sell me products, rather, he was only interested in meeting me where I’m at. If you ever need anything and you’re in the Carmel Mountain area, definitely ask for Younas! You won’t regret it :)
I just came into the store to trade in a telephone that I had used for a new line and received the best customer service I’ve had had an AT&T store by Luke. I really appreciate his carrying an open ended questions asking me what happen I made the experience truly a good one.
Eric has gone out of his way to make sure we understand everything! He has spent a lot of time with us because we had so many questions and issues. We have really appreciated his patience, expertise, and professionalism!
Luke helped me out at the Att at carmel mountain store. He was knowledgeable and very efficient with getting things going fast and smoothly. It was a great experience working with him today
Abi was too notch as far as customer service.He set up my new phone for me and saved me money on another plan. Super friendly and I would send any of my friends to him.
Eric is a “Rock Star” for ATT. He is very knowledgable about all of the various technologies available with today’s mobile devices.He helped us with all of our needs selecting new phones. Super friendly and patience. We are very thankful for his time. ATT is very fortunate to have such a excellent employee
Hamid helped us get our two new upgrades within 40 minutes and help us transfer all our files right away! He was the fastest and most efficient of all the 3 stores we went to!
Melissa went above and beyond for my mom and I when getting new phones. She made sure we had the best prices and got exactly what we were looking for, plus she was super friendly and overall made the experience enjoyable.
Melissa was super helpful and friendly!! I got my phone upgraded in a timely manner and I didn’t feel pushed into purchasing or changing anything I wasn’t comfortable with. Good service, thanks so much!
Customer service is great here. Definitely reccomend this location
Eric at Att was very helpful applying my screensaver on my phone. He was super helpful and patient with my Mom with buying her new phone. Our whole family has chosen to buy our phones and accessories over last year with Eric in Carmel mountain .. even tho there are closer stores to our house in Escondido.My mom says great things about Eric and won’t let us even walk into another store!!
Ray was great with helping me with my email on my phone great work☺️☺️
Melissa was so great in helping us set up an additional line for my son and making sure our plan was set correctly. Thank you so much for making our visit smooth and effortless!
Melissa went above and beyond making us feel comfortable and installed our protective screens flawlessly. Great service being a brand new AT&T customer!
Melissa was attentive and listened to my problems. I was able to lower my bill by $50 a month and add ATT internet to my house. Highly recommend this store. Low wait time and great customer service!
Melissa was definitely a five star sales person! She goes out of her way to provide excellent service
I went to the Carmel Mtn store last night in hopes of getting assistance with an issue that I had with an AT&T authorized retailer store that is located in La Mesa. The customer service at the authorized retailer store was very poor, leaving me extremely frustrated with AT&T in general. From the minute I walked into the Carmel Mountain store I could tell that the experience would be far different from what I had experienced at the authorized retailer location. The customer service at Carmel Mountain was fantastic. The sales associate, Omar, and the store manager, Mina, were understanding to my issue and didnt hesitate to do what they could to resolve the problem. They are both an outstanding representation for AT&T and helped to restore my faith in the brand.
Omar was incredibly friendly, helpful and professional. I feel like he got us the best deal and very open and honest! Really appreciated all his help!
Worst att store I’ve ever been to. I was there for 4 hours and they didn’t help me fix my Brand new phone $800 that I bought last week. Rude staff. Rude manager. Go to any other att store and thank me later.
Hamid was incredibly helpful with trading in my old phone and teaching me a bit about my new iPhone 11. I had a lot of trouble earlier with ATT support but Hamid was so much better and more efficient!
Great customer service from Jordan! He was very patient with our many questions and thoroughly explained all the options and promotions for the plans that would be best for us!
Juan Sanchez is the kind of manager that will do whats the best interest in bottom line making money. I went in advising them that one of their representatives had not disclosed to me the options of my unlimited data plan and who also advised me that I had to call the 611 number to talk about getting my overage account s removed. He said he would talk to the rep and said his reps intention was not to be dishonest. If that was not the intention then the rep should have disclosed both plans too me. Secondly I told him I was unaware and was not made aware there was a unlimited data plan available and if there was anything he could do to help me with that being a loyal customer. He turned out to not only direspectfully tell me that I used the data and that it was my fault but that there was nothing he could do. It became clear he was there to protect the beat interest of his team and bottom line was more concerned with making the company more money than helping people out or considering peoples situation. I am sure he trains all his reps to omit specific info to sign people up on higher plans. Worst customer service experience Ive had in long time. Further...i had been paying overage charges on a outdated plan and was never notified I could be savingmoney switching to unlimited. He the proceeded to imply it was my fault...when in reality the company omits informing their customers they could be saving so they can charge more fees for no additional service. So in end Juan was very unsympathetic and had a very I could care less attitude. I have since found out that managers have the ability to waive up to 100$ in overcharge fees if they get approval from the area manager. Juan lied about this and said he couldnt do anything. These are dishonest people out to steal your money.
Melissa is awesome! Excellent customer service and technical skills, att should give her a major rise in pay. Employees like her are hard to find. At least att should get her a paid vaca to maui for a week.
I chose to pick my phone up using curbside service. On my first attempt I waited 45 minutes with no communication from the store staff. I left. I made an appointment for the next day and it took only 5 minutes! Curbside service is a joke unless you have an appointment. DONT visit the store without an appointment unless youve got plenty of time and patience.
Switched from Sprint to AT&T... had a lot of issues... SIM card wouldnt recognize, voicemail wouldnt set up, etc. Came in to the Carmel Mtn AT&T store and Melissa and Eric solved my multiple phone issues quickly and professionally.
Abi has been very friendly and helpful, he answered all my questions and help me set up my iPhone, and even help me saved money by upgrading to better ATT plan.Thanks Abi!! This is ATT local store values!! Thanks
Younas was incredibly helpful today. We came in After talking to many AT&T representatives to try and port in a line and trade in a iPhone. Other representatives were very confusing with their information. Younas was very knowledgeable with his plan and device information. He helped walk us through our incredibly complicated issues and was very patient with us. Thank you Younas!
Melissa was very helpful and awesome! Her customer survive made me feel like I was talking to family. Very professional and kind!
Atnt store Carmel mountain- Abi was the only employee to greet me and tell me someone will Be me! He was extremely easy to deal with. He let me explain my situation and what I was looking for and looked for solutions with no ego. I highly recommend working with Abi if you need to go to the Carmel mountain atnt store!
This was such a nice experience. Melissa and Nina were extremely helpful. The store was amazing clean and the workers all wore masks. Will definitely be back to this store and would definitely recommend it to friends and family 😊
Melissa & Hanmy are the best!! Got me everything I needed in a timely manner. And offered extra products that I loveee for my new phone. Thank you!
The AT&T story is doing a good job with safety procedures for COVID. They have partitions (plexiglass dividers) at all the tables, hand sanitizer at the tables and everyone is wearing a mask. The employees are helpful and knowledgeable. My only complaint is that the display phones were removed (due to COVID). When I went in to compare two phones I was looking at online, I had to wait to talk to an employee (10 min.) then wait for the employee to get a demo phone I could touch. What I thought would be a quick trip took over 20 min.
Abi was was great. He is knowledgeable about At&t services and products, respectful, and very helpful. Really good experience overall. Thank you.
Melissa was able to solve issues Ive been dealing with for over 5 months in only 15 minutes! Amazing customer service!
I have a fully unlocked iPhone and I came to this store to swap my sim-card. The store representative, HAMID, added an expensive insurance without asking me or getting my authorization. I found out only after receiving an email from ATT welcoming me to the insurance program!! Att store representatives receive commissions for more enrollments. Be aware when dealing with HAMID.
Ardian and Albi were a tremendous help in getting me setup with another line. We ran into several problems and the both stepped up and made it feel painless. I hope ATT takes care of the gentleman moving forward! Hopefully some sort of reward!!
Abi is awesome! Very knowledgeable and customer service oriented. We had a great experience adding a line and upgrading a device
MELISSA, IS AMAZING REPRESENTATIVE! she helped us with the best deals and have a lot of knowledge. Thanks for your excellent customer service.
THE WORST! Ive been with AT&T for 17 years. The only reason I havent changed before now, is that they get you wrapped up in their devices with payments and contracts that make it nearly impossible to leave. Im now willing to pay A LOT to move my service elsewhere. I cannot count the ways that Ive been overcharged and scammed with this company! Good riddance, AT&T!! You ARE the WORST!
Abi was extremely kind and patient explaining all our plan details and new phone features. Job well done.
Abe was remarkably helpful, knowledgeable, and patient with me today. I was happy to walk away feeling well taken care of. Thank you very much.
Hamid was a rockstar for this appointment ported me out from verizon and activated 2 devices in under 20 minutes, wow I’m ecstatic!
Excellent service from Melissa! She played the best music, wasn’t pushy, super nice and helpful!
The worst customer service ever had.First I talked to ‘Omar’ and asked for internet service they said it cost 50$ and there is a fee that you should for 100$, but don’t worry you’ll receive 100$ gift card within 30 days. After 45days and 3times returning to the store, I talked to ‘Yunas’ they give me 100$ credit from their store. So basically they hold 100 dollars for at least a month and then give you credit! In other word, they guarantee their sales for next 3 months.
Ariana at the Carmel Mountain location was very friendly, efficient and informative! She made my experience pleasant and I was out the door sooner than expected!
Antwon was SUPER HELPFUL and SO PATIENT with me!! My exper Was top notch! Thank you!!!
YOOO!! Ok I get it it with this Covid! Everyone in this Carmel mtn Store gotta rock the mask! All I have to say is that Abi is the HomeBoyee to take care of your requests! Hella knowledgeable & for real caring & loving! He made me laugh, filled me with JOY & made me smile the entire time! I made sure I let his Manger know!!! Shoot through ya’ll! Nothing but love with man!!! Merry Christmas!!
Omar has been very kind and helpful!!! Such a sweet employee and very knowledgeable. He guided me through every step I needed! Thank you!
Melissa was very helpful with my purchase of an I phone 12
I stopped at the store last week with a device problem. The rep, Brian, greeted me at the door with a friendly attitude. He was able to easily fix my problem and took some extra time to explain other features to me. Brian GETS IT, its all about customer service.Way to go Brian !
Melissa was absolutely amazing to work with. If there is anything that you need, she’s definitely the one to go to!
Promised me 300$ back for upgrading cellular +tv+internet+phone service. Didnt apply any at the beginning. Have to come personally to the store four times and wait in the line to get only part of it. I talked to different guys some of them managers, called many times. They dont return calls. They talk nice, do very little.
Abi provided top notch customer service, everything we needed done he got it done with flying colors, definitely recommend his store and service.
I used to have AT&T for years through work, but had to switch recently because I no longer work for my old company. The service is the best when it comes to San Diego. We got cricket, which uses AT&T towers.
Melissa was extremely helpful and made sure I got all the discounts I was eligible for.
Abi helped me with my upgrade today and he made the experience very quick and easy. He is very kind and helpful. :)
Abi was very courtesy and professional throughout our interaction. He was very personable and knowledgeable as well.
Ivan he was able to solve the problem with my phone
Melissa was very helpful with trading in my android to the new iPhone 13plus . Thanks for the help!!
Antwon is amazing. Very knowledgeable and patient! Was amazing experience working with him.
We would like to Thank Mr.Abi, for the excellent service he provided us. All transactions went smoothly and fast. Very well mannered 😊🙏 God Bless!
They all move slowly like they dont care. a farce
Im new customer and I just switch my old internet company to at&t because for the same service what I had now I pay less to at&t . In carmel mountain plaza San Diego 92128 I went to their store and the people that helped me were Pi and Manni gave me a lot of good information and with their great offers they got me to have a contract with them. The technician that came to install the new router by the name of Misael installed in less than an hour. I gave them 5/5 *****I hope I can work well with this company
Luke at the store was awesome! Really helped my mom and I get new equipment! He was awesome!
The few times weve come here were to top up our prepay phone and it is usually late. The service is always above expectations since were not really buying much and are more of a laborious task for them. Great service, just the same. Cant beat that.
Noelle was helpful, friendly and knowledgeable. She made upgrading my phone simple.
Ms. Melissa is a genius professional equipped with unusual mental sharpness while her keenness to help serve AT&T clientele is highly commendable.
Abi was a big help today. Helped us get a new phone with ease. Great guy!
Melissa and Eric were able to assist us when no one could. We were very frustrated but now we are happy!! Thank you Melissa and Eric!! You guys are rock stars!! 😁👍🏆
Melissa was absolutely wonderful. She helped me with all my questions and made it an absolute pleasure to come to this store! Thank you so much Melissa
Even during a pandemic, the customer service was top notch. Friendly, patient, and very accommodating. Reminds us why we never want to work with anyone else!
Abi was so nice and informative, let us know exactly what we need to do even wrote it down step by step! Helped with exactly what we needed, he made it very quick and easy
Michelle is wonderful. She is very nice and helpful to solve my problems with my account and my phone.She made my day.
Omar at Carmel mountain brand was very helpful and kind next time I go visit the store I would like to request for Omar again.Thank you for helping me out. Have a nice day and stay safe
Abi was a huge help getting my new line set up. He made everything very clear and easy to set up.
YOUNAS IS GREAT! My husband just came back from deployment and he made our experience so painless and simple! Thank you so so much! Best att experience I’ve ever had!!!
It was a short wait and Eric in the Carmel mountain location was incredibly helpful and was able to put a new screen protector on my phone after mine stopped sticking to my screen.
Melissa was AMAZING!! She is the best person I’ve had at AT&T!!!!!
Abi made sure i had all the discounts possible i could receive and explained all the different plans they are offering. In and out service, very fast.
Michelle has been awesome!!! She’s helped us several times over the past few years. She’s very patient with us!!!
Mina went out of her way to help me! She was very professional and kind!
4.7 (199 comments)
Review №1
2022-08-12Just a note to say how lovely and helpful Mariah was in assisting us with our phone upgrades. Never rushed, asked several questions, and she was pleasant all the way through. 5 star employee!!Also, Ashton stopped by to check on us and make sure we were well taken care of. 5 star customer service from top to bottom. Thank you AT&T. This is why we picked AT&T and have remained loyal through the many years.
Review №2
2022-03-31Today I went in to get my iPhone transferred from Verizon and I made an appointment and was helped by so many great staff members! They are very efficient and very helpful and nice to me. I’m very happy with how smoothly I was able to transfer my phone line to AT&T and I’m very satisfied with the service was provided to me. I recommend this location to anyone who needs services from them. Nick and his manager Nick were so helpful and I’m very happy with how professional and amazing they have been to me.
Review №3
2022-05-30IVAN WAS AWESOME. We were upgrading my wife’s galaxy with their recent promotion and he made it clear in a non-salesman way our options. He didn’t pressure us at all and made sure whatever plan we chose fit our budget and preference. He gave us exact quotes/rates for each plan we were interested in before making a decision and he gave us time to discuss our options together, again no pressure and very friendly down to earth guy.
Review №4
2022-08-08I appreciated Dalyssa’s help in upgrading me to a new phone and transferring my old phone to my mom. She made it a smooth process. Great customer service overall!
Review №5
2022-08-10Mariah helped us and was super knowledgeable, resourceful, and kind. She easily solved our issue and bent over backwards to find us the right device remaining in the region. Great experience overall! :)
Review №6
2022-03-05My previous phone had broken so I was looking for a cheap replacement quickly between meetings for work. The rep, Luis, was fantastic and quick for me. He let me know of a great Samsung deal that resulted in a far better phone than I expected based on what I was willing to spend.
Review №7
2022-05-17Misses is Dallas’s is the best she spent lots of time helping to file application for ACP very knowledgeable and polite. Very nice to work with! Will recommend my business to all my friends and will give them her name.
Review №8
2022-08-14Just had a fantastic experience with Abi at the Carmel Mtn AT&T store. Knowledgeable, friendly, patient and thorough: top notch service with a smile, and took the time to help us determine what was best for our family needs. His manager Ashton was equally impressive.
Review №9
2022-08-07Met with MICHAEL ZIMMERMAN today - he was awesome!! Got a new phone, my internet service is down so he set me up with a service call, and he updated my TV service. WOW, right? Michael is VERY patient, VERY helpful!! In fact I would say this is the BEST experience I’ve ever had at an ATT store. Thanks, Michael!!!
Review №10
2022-06-04If you go to this store, expect to be be treated with respect, dignity, and professionalism. Abi, by far gave us the best experience in an AT&T store. He was able to upgrade my mother in laws phone and process the trade in EXTREMELY EFFICIENTLY. I think we were probably only in the store for 10 minutes even though it really only felt like 5 minutes. Ive had so many negative experiences in doing similar tasks. I thought Abi was the manager because he was so knowledgeable, courteous, and could multi task.Please give Abi a raise, or a free lunch or something. His type of customer service is so rare nowadays.