In-store pick-up
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (184)
Art, Aimee and Yesenia have all helped at this store. All three of them have helped me so much with all of my phone issues. They were all very patient with me, and they all rendered excellent customer service, being very respectful and showing genuine concern for all of my needs. I’ve been coming to this store for all of my iPhone upgrades since forever and I will continue doing that for as long as this location is open. Art, Aimee and Yesenia please continue doing what you’re doing. I am one very satisfied AT&T customer. Cheers!
Aime gave us A plus customer service. We changed Verizon to AT&T because they had the worse customer service.
Jin was super helpful in getting me a new phone! I appreciate having a person to reach out to in the future! He answered all our questions and we felt confident in our purchases.
Customer service was amazing, Jesenia was patient and helpful. She got me set up with a new phone and all the accessories that I needed. Great job AT&T for having people like Jesenia.
We had such an excellent experience at this store, Aime was super helpful in helping my mom figure out her phone upgrade and storage issues. She spent all day assisting my mom and was absolutely wonderful. She was super clear and patient throughout the whole process! Thank YOU!
Went in to do a phone upgrade and was very happy with the service there. Jarem was the man! He was very helpful, took the time to explain the promotions going on and find us the best deal for our needs. He listened to what we wanted and what we didn’t want in our plans and made it work. He went above and beyond with customer service. Will be sending all my relatives to him in the future.
Came in for a problem and was quickly helped. Jesenia assisted me and did an amazing job. i am so happy that i did not have to get on the phone with customer service and she was able to help me. go see Jesenia. I definitely will recommend friends and family.
Ive been here before and the staff has generally been polite and helpful. I came in today for a SIM card for my new phone. Unfortunately, we ran into some issues with my phone (a Google Pixel 5) because it was just released today and theres not really any guidance available for them... Lucky for me, Aime helped me out! She was charming, and incredibly helpful and patient. She got my issue resolved quickly and I walked out with my new phone working perfectly. Thanks Aime!
Aime welcomed me as I walked into the store. She inquired about how she could help and I explained I wanted a new phone. She helped me immediately and made the whole purchase process super easy. Usually I’m used to it being a pain. She explained everything really clearly and was very friendly and personable. The store was also doing a great job with covid safety. I recommend this branch over any I’ve been to.
I came here on a warm Sunday morning. I have had previous bad experiences with other companies such as T-mobile and was on a search for something more reliable. Dacha D. approached us with a big smile and instantly I knew that we were in good hands. He was energetic, knowledgable and quick. Needless to say, I will be sending my friends and family members here!
Came in to upgrade my phone and Kyle made it quick and easy. He made it very transparent how to save costs to our current plan and helped explain how our new plan would work. Highly recommend working with him as he has a wealth of knowledge and also helped save us money since phone bills ain’t cheap. Great guy to work with, the first time I enjoyed upgrading my phone.
At the store, store representative Aimee has been very helpful as I have had several phones in my family plan with 4 lines having issues and she sorted out with patienceShe also went out of the way to suggest options for a better plan for the bundle and reduced my monthly charges as well. I wanted to highlight her excellent customer service. 👍👍
Chris (mgr) and Chris (sales) not only providing me with great customer service, they educated us and provided us with the best deal that work for our circumstances! They also helped me lower my monthly plan. Thank you guys !PS they were pretty quick too!
Jin Cho/store #S915 was awesome! He was very patient helping my elderly mom upgrade her cell phone and change to a better plan. Jin helped me with purchasing an iPad Air tablet for a great deal. Jin and his staff were very friendly, professional, patient and knowledgeable. I’ll definitely return to this AT&T store for all my future phone and iPad needs or issues.
Jin at the Woodbury Towncenter ATT store is a awesome person to deal with. Every time I come here, he is very easy to work with. His knowledge of the deals out there is out of this world.
This store provided a very good experience. The staff as a whole was great and very professional. Went there recently with my family and specifically worked with Jarem. In a word he was awesome! He took so much time to answer all of my questions, explain all the plan options. He did it with patience and a great attitude!
The guys of this shop are so patient and nice, they are Tristan and Drew. They help me save money. They deserve thanks.
Got to AT&T right 10 and had a minimal wait.Great, friendly service from Kyle who also told me about services I was missing out on with my plan.They are very covid conscious, so I felt comfortable in that respect, also. Would come again!
Art helped me add a new line for my daughter and port my phone number from OOMA. I had problems porting this line to T-Mobile for years. Art was able to do it within 10 minutes. Art didnt try to trick me into buying a new plan.I was extremely happy with my experience and I will continue to goto this store for their service and integrity. Ask for Art!
I always come back to this AT&T store for all my iPhone needs. The staff is so friendly and helpful. I came in to order my mew phone today and Aime gave me exceptional customer service with a smile under her mask. She answered all my questions and gave me all the options to choose the best phone and plan for my needs. I didn’t feel rushed and she was so knowledgeable. I always recommend for my friends in the area to come to this store at Woodbury.
This store very very bad. There is one guy named Jin with very bad attitude. We wanna transfer from Tmobile to att and we ask about the price of different plans and this guy never answer ed our question and asked us for SSN email and address. Then pull out our credit report and we become angry and ask who is manager and this guy saud they do not have manager and do not have other people who can help us. omg. At last he told us we only can pick Basic starter plan. This store so bad. Do not go this store please. No basic respect to customer. Remember there is one guy named Jin
This store is great. I was at another AT&T store for multiple hours, the store was packed, and the guy who helped messed up one of the lines. We came here the next day and Kyle and Cheng had everything fixed for us in less than an hour, and they even got us a better deal than the previous store did. The store takes extra care to make sure everyone social distances, and they have hand sanitizer all over the store in case you want to clean your hands.
Art is by far the best customer service rep I have ever worked with at AT&T. Knowledgeable, friendly, and extremely helpful. Was extremely happy... not something I can always say with AT&T.
Excellent customer service experience with Jin, he was knowledgeable, courteous, and helped us with a first phone for our son that was affordable and met all of our needs! Great rep and great branch, thank you Jin!
Arturo had excellent customer service! I got my new iPhone so fast I could have activated myself but I chose to go back to the store because he’s been so helpful!! Please continue to visit this store as our community desperately needed open businesses.. some things can’t be handled over automation.. thank you!!
Yvette and Cheng gave us awesome customer support on our second day with new phones. They are rock stars. We’ll definitely come back.
This has been the best customer service I received at AT&T with Jarem and John. They made sure that even though they couldn’t help me with my phone activation in store they helped me through the process calling customer service while I was in the store so I didn’t leave the store until ALL my issues were resolved. Thank you for all your help!
Received an ATT Calypso phone and needed help setting it up. Went to the ATT Store where Drew helped activate my account. Super Customer service by Drew who got me set up in a much shorter time than if I had done myself. Bravo, Drew.
Walked up to Mr. Kyle and Mr. Dacha in need of Bodyguardz replacement. They were both friendly, professional, and readily to assist me. Being able to enjoy small talk while waiting made my visit even more pleasant. Thank you both to Kyle and Dacha. Keep providing great customer service. Stay safe out here. God Bless!
What more can I say, once again, amazing service!!! This is my go to store for all my business needs in communications. Jesenia helped me out with two upgrades and a new line. In at 1:30pm and out by 1:50pm. Flawless as usual and I’m very appreciative of their service. Jarem is another associate who helped me before. Same service as Jesenia and very knowledgeable of ATT and Apple products. Once again, thank you guys for making my visit pleasurable.
The staff at this store is amazing . Very friendly and helpful. Amy, Chang, Jackson and Yvette are top notch 👍. Highly recommended ! Every time I come here I know I can leave with any issues solved
Decided to change my internet provider so I went to AT&T to check out the different options. Aime helped me out; she was so friendly, helpful, and quick. Seriously, one of the best customer service experience I had recently. Thank you so much!!
Tristan is very helpful in the phone selection and he helped me with my online internet payment.
My first impression as AT&T customer over 10+ years. I come in without customers and I see 7 employees joking around and talking. I have very shakey hands and I have a hard time putting items with precision. I needed help with my AT&T nano SIM card that doesnt fit well on my Pixel 5. The AT&T representative told me to pay $5, but I said that it just needs to cut a small piece because it already works and fits on my Pixel XL phone. He declined he said that they dont do cutting and I would have to cut it by myself. I asked for another help on putting a screen protector that I brought with me, but he said that I have to buy it in the AT&T store and that they wouldnt do it. Basically, he will do service if I show him my money.Imagine Ive been paying AT&T for a very long time that goes towards to these peoples paychecks and yet they just horse around in the store doing nothing. They wouldnt even help me out because of my shakey hand condition. It kinda felt I was disrespected as an AT&T customer.I used to go to AT&T store in north Cal and theyve been very helpful putting my screen protector before, I really dont see why they wouldnt do it in hereAfter seeing the reviews with 1 stars are all true and that one AT&T representative that comments is a joke
Tristan @Woodbury location has been really helpful & patient Throughout My New pH set up.
Here at At &T store at Woodbury getting our new phones. I just want to say thank you to the manager Kyle and to Cheng for the great service they provided us with. I highly recommend this store. Friendly service, above and beyond. Thank you for the hook up. Satisfied customer.
I came to the store after spending hours trying to resolve an issue with my phone’s voicemail. I had chatted with AT&T reps, talked to ProTech and also called At&T support. Nobody could help me. I came to the store and Jin solved my issue, he was so patient and helpful. Thank you so much!!
Aime was really great, I had questions about starting my own plan and she walked me through whole process. I now have my own plan thanks to her and she gave me a great deal on other accessories as well!!!!
Jarem was a life saver!! I got a new iPhone 12 for Christmas & it wasn’t working correctly. He spent 20 mins working on my phone trying three different solution methods & SOLVED the problem. He’s a rockstar! Highly recommend this store & this team for any AT&T needs!
Terrible service. Had an authorized user eligible to make purchases and changes on my account go in to upgrade an iPhone. They started everything and basically got the quote for the upgrade. Then they wanted to verify my SSN before proceeding. I was busy at work and couldn’t reply to my authorized user. All other ATT stores I’ve been to only ask for the passcode. So I get that and understand and then she tries to do the upgrade again the following day at another store since she now has my info. Well it shows pending on her line and she has to go back to the original store to either proceed or get it removed. First off, why would it be pending if it’s just a quote?!? There’s no order number that was generated! Now her line is locked and we can’t upgrade online or thru customer service until that pending upgrade is removed. We don’t have time to go back and forth to the location. I called the location to try and get that fixed but they want us to come in to verify. Any other store I’ve talked to over the phone never gave me any type of issue with this. Complete waste of time dealing with the staff here.Do yourself a favor and avoid this headache of a location.Also to the staff, please re-train them especially CHENG! That’s the person that left my account pending! If the quote/pending order can’t go thru, remove it from the system and don’t tie it up! So simple right?!? So now customer service has to escalate this to get it fixed!Why would you want to go back to a location that left a bad taste to begin with?!? Seriously!
Aime was wonderful. She went above and beyond to help us with our account and our new phone. She even went over our account and saved us money. Five stars for Aime!
Art, who said he was the manager had terrible customer service. We went in and bought 2 new iphone 11s from him yesterday and came back today regarding billing questions. He deflected every question, was dishonest, and had terrible customer service. I would never go into that AT&T store. They need to provide better customer service and we felt like they just wanted to get us out of the store with no solutions/explanation provided. Horrible experience!
Cheng is amazing. I came in for an upgrade and Cheng went over all details with me. I didn’t feel pushed like agents in other stores. Also, Kyle the manager came over to reassure me about my sale. Great experience overall
Jarem was the BEST associate, super thorough, lots of patience and went above and beyond to make sure we got the absolute best deal possible! Every AT&T store needs a Jarem! :)
Jin is the man to see!! I’m a woman who knows nothing about technology…he schooled me. Great salesman with great ideas for deals!
Jarem, Kyle, and Jin were awesome! Jarem was informative and helped every step of the transaction. Even explained the next couple billing cycles. Will continue to come to this specific store because of their awesome customer service. Thank you all so much!
Went to the Woodbury AT&T location and was seen by Aime. She was super patient and helpful by answering all my questions regarding trade ins, phone plans and available accessories. Clarified a lot of questions I had regarding my plan. Thank you Aime!
I honestly do not know why AT&T still has retail locations. Seems like Employees are sitting there playing games and browsing on their phones every time I visit. And when you do need their help, they are nearly useless. to resolve issues Ive had Two managers at two different stores couldnt help me after hours of wasted time. But a customer service rep in the AT&T India call center took care of my issues in 5 minutes flat. Still switching to Verizon though.
Ive been trying to get AT&t installed in my new home and it has been beyond a nightmare! I had missed multiple appointments, its been over a week and still dont have tv. and Im only trying to get the AT&t streaming service which supposedly just hooks right up to it. After multiple hours on the phone with multiple customer service people, one who is so rude they literally told me if I dont like it to cancel it, the last person said I needed it to go into the AT&t store to deal with this. I went into this store today and no one was helping me and I sat there for 15 to 20 minutes and the only thing they did was take my name down and tell me that I would be helping shortly, which I wasnt. I ended up leaving and I have decided not to use AT&t for their service because of how bad this experience has been before we even got it setup! Im going to just use streaming service is moving forward. Cable companies are the worst!
Tristan was nice and explained everything thoroughly, and he answered all of my questions
Scheduled an appointment to look at potentially upgrading our phones. We met Art today, the appointment started right on time and we were able to do everything we hoped in one meeting! Thanks so much to the team for their flexibility and making an in-person appointment work out in the middle of Covid craziness.
The worst service you can ever get. They promised me a bundle package for a price. Then I got a bill that is much higher what they promised after I signed two year contract. I went there three times to show them the paper work that shows my quote . They did not commit to the promised rate. I called their loyalty department . The first time they said they will fix it. After one month I got another bill with the same rate. I called again to let them know about the problem. They said they cannot commit to the rate that the agent provided to me when I went to the store. The first time they made the commitment in a written quote.This is the most unprofessional service I received. I cancelled and returned all the equipment. They do not immediately cancel the contract unless you call them many times. The agents on the phones are extremely rude. They are now charging me for a termination fee even they did not follow the agreement they made with me. The worst company I have ever seen. Do not ever make contract with them. You will regret it.The manager in the store is not doing anything and is always sitting int he back. When I asked her to check my account, she said she do not have access to my account. After I pressed her, she opened my account, but then said since you canceled, she could not do anything. I told her that you just told me that my account has not been cancelled yet. She did not even bother to do anything. She just wanted to get rid of me instead of helping to solve the problem.I am done with AT&T and will never come back even they begged me and called me many times to come back. I learned my lesson. I hope you do not do the same mistake. I rate this company and this office minus or zero star.
Art was very helpful and explained all the offers available to us in great detail. I definitely recommend this AT&T store for their outstanding customer service.
I was helped by Art and he’s very knowledgeable and kind. Ordered the new iPhone with fast delivery, upgraded to a better plan. Great service, I left with satisfaction.
I highly recommend Jarem A, AT&T sales rep who was incredibly patient, professional and provided wonderful customer service. He answered all of my questions and was kind and informative during the process of my new cell phone. Excellent customer service!!
Jesenia did a Fantastic job of covering my plan options, selling me our iPhone 12’s, and for just being a complete pleasure to work with and my total experience !
Jarem is exceptional. He is trustworthy and honest.. For this reason, we purchased two new phones 2 days in a row! A+service. Thank you Jarem!
Amie was very professional, courteous and helpful. She took care of our couple of issues all at the same time quickly! Love this place and their customer service.Thank you
The customer service in the store is the worst. We bought iPhones just a day ago, but one of the iPhones showed no SIM card inserted. We went back to the store, and the only one female employee ignored us in the first place, instead of talking to another customer despite the customer stating we first entered the store for several times. She finally came to us and asked what we wanted. We told her the problem, and she went to change the SIM card for us. The phone worked, and she said the phone has no problem. I asked her if there is no problem, why it’s not working after a day. She just said that happens all the time. I asked her what should we do if it wouldn’t work next time, she said that you just need to come to the store to fix it. When we mentioned if there is a possibility that we could change our phones to other types. She was annoyed and said that we will need to pay for restocking fees. When we asked her if we can waive the fees, she started being annoyed. She said that is there anything I could help today, and I told her my problem hasn’t solved yet. She ignored what I said and talked herself without hearing my responses. How come human being could react like this? Your customer’s needs haven’t met yet, you went on to help other new customers buying new phones? I haven’t seen any crazy employees like her in my entire life.
Kyle was amazing and gave me the best offers available to change my account. Very quick transaction and he was very friendly and pleasant to work with.
Jarem was so helpful and explained everything! Him and the manager were very patient with us and we were taken great care of! Thank you Woodbury AT&T!
If I could, I would give 0 stars because that is what this branch deserves. I arrived to the store before a line formed behind me, and it took nearly 25 minutes for any of the staff to recognize and form a queue. Just awful customer service, sadly that hasnt changed over the years. I HIGHLY recommend you heading over to the Market Place branch. Theyre excellent and will accommodate you in a matter of minutes. Dont waste your time here.
Went in for a quick SIM card swap. Art helped me out. They followed all COVID safety requirements and guidelines. Thanks guys for getting me in and out and keeping everyone healthy with all the extra COVID challenges your being required to follow.
Got my new iphone 13 pro!! service amazing and shoutout to chang with da bts! lovely small talk
The customer service is always super fast and super helpful at this store. No waiting forever on a screen with your name on it. Very knowledgeable and always trying to find the best solutions for whatever I’m looking for. Highly recommend this store!
Jarem and Kyle and the rest of the crew were very helpful with switching over my carrier from Verizon to At&T and was accommodating despite the hiccups. Thank you!
Avoid this store. Please, for your own sanity, find another one. Ive never written a review before but I cant let this pass.I wanted to upgrade my iPhone. Simple operation. I went in 20 mins after the store had opened. 2 sales people and some guy that all he seemed to do was write your name on a post-it.After 5 mins post-it man asked me what I was there for, so I told him and he said there was about 20 minutes wait. OK, fair enough, its just before Christmas, its busyAfter 20 minutes I asked post-it man what was happening, he said it would be another 20 minutes. I said you told me that 20 minutes ago, I asked where the other nearest store was, he made a strange face and said somewhere that would have taken me about 30 mins to drive to, so I decided to wait.Well that was a mistake. 1 hour 20 minutes later my name was called by one of the sales reps.I know, I should have left after my second 20 minutes was up, but you figure youve invested 40 minutes at this point. How bad can it be.....???Oh, it can be worse.I told the guy I wanted to upgrade my iPhone, I told him the make and model, he took some info and eventually went back to the store room to get the new phone.Guess what... they didnt have the one I wanted. Just for the record, it was a standard model, nothing fancy that they might have limited stocks. I was offered the larger capacity model. (more money of course) No thanks.So lets recap. I waited over 90 minutes to be told they didnt have what I wanted in stock.I understand that items sell out, my issue is with the business model they operate.Post-it man could have keyed in my request and told me in 1 minute they were out of stock. OK, fair enough I would have gone to a different store.During my 90 minutes I watched customer after customer come in, wait, give up, walk out muttering and angry. Do you think those people will return? Do you think I will ever return? Does the manager even care.If the manager of this store ever reads these comments, you need to sort out your customer service. If the regional manager or Corporate ever reads these, come on people, sort your sales model out.You are a technology company, its not hard.So what did I learn. I should have called first to see if the item I wanted was in stock, that is assuming somebody would answer the phone.Enter at your own risk.
Incredible customer service, Tristan was exceptionally friendly and helpful!
Aime at Woodbury Att was so helpful when I came in today to help me and my mom-in-law with a new phone. She was so patient and kind to us.
Im so happy to have Aime help me out at the store. she is so professional and very effective. Im very much appreciate her work. thx
Jin was able to help me get my accounts linked. This was a task that i needed help with.Jin was great. Thanks.
The smelly manager (young black guy) walks slower than a turtle (stop acting cool and work, idiot). The bird-brain staff works slower than the oily manager walks. This staff belongs in the hood, not Irvine. Maybe the staff works for Verizon - haha - because thats where Im moving my familys phone services. I would never let my son or daughter deal with these ghetto corporate slaves.
Very helpful. Antonio on the phone was great also. Solved my problem,was so kind. Assets to your company. I wish I got the gentlemans name who helped me in the store. 5 STARS!!!
It was a pleasure working with Aime with my plan upgrade. She is really nice and patient with all my questions. Thank you!
Staff are nice and helpful, this is one of the best AT&T stores I have ever visited so far
I dont understand the hate for AT&T. Seriously! So many people complain that they cant get calls. Heres a solution. DONT F*ING BUY AN IPHONE!!! Yeah, I have a Blackberry and maybe its out of style but guess what? I can make calls. I own a phone that doesnt need be held just right to make a call. But Jason I know how to hold it and it works fine for me?. Well.. do you put this phone in your pocket or does it have a case? You may not get reception. Im not a tech genius, but buy a real phone :). Now that Im done hating on iPhones. I had a point.. oh yes.. now that nearly all wireless carriers have iPhones they call all suck equally.The Next Best thing is here. Yes, its a Samsung. No, this is not an add. IPhones are so 2007 (thats like 20 years old in Phone Years), you are not cool as much as you and your grandparents think you are.Simple summary:VERIZON- True, largest LTE networks and fastest speeds, but if you want to use your phone to make a call. HA HA! Can you hear me NOT! I have lent my friends my At&t phone countless time in Las Vegas many times because of Verizon dropped calls. Yet, they still insist Verizon is the best. Guess what they are all on AT&T now.AT&T- Best wireless carrier for phone calls! Dont let anyone tell you other wise. Unless they own an iphone.. but dont feel sorry for them. Its not their fault. Data Coverage so so. Better some places than others. Dont sweat having a lot of LTE like Verizon. This just means your battery dies as fast as your speeds. Unless you have a Droid Razr MaxX. Damn you Verizon! *shaking fist* and Damn you At&t!SPRINT- cheap plansT-MOBILE- cheap plansMETRO PCS- Seriously?Boost Mobile- Where you at?Solution:If you are on a family plan, you dont have much choice so just enjoy what you have.I promise no more Rant from this point on. Maybe.Finally, about THIS STORE LOCATION on Irvine Blvd in the Woodbury Shopping Center:SERVICE: Top Notch 5 Stars. Only if you are planning to buy a phone. Come back when its not busy, because the waits can be very long 30 minutes plus. This is not a busy location, but if you live near by and see a line just comeback later when its dead.CONS: No price matching. Sounds silly but COME ON! Help a brother out. Its funny because the man helping was Asian, so it could be true, because we all look alike. JK! I just bought a Samsung Galaxy S3 as a gift AWWW YEAAAH! AMAZING! for standard upgrade price $199. I know Im stupid, but I didnt see anything better at the time. Only 4 days later theres something call Black Friday weekend... I saw Target had the same phone for $99 with a Free Google Play Credit $50! Damn thats awesome the only thing better than that was Best Buy $49 for the same phone. I ended up going to Target because I didnt know about the Best Buy deal until later and I didnt want to get killed there. The At&T Rep when I asked about price matching basically smiled in a mocking way saying they do not match prices with 3rd party stores. Well I got the last laugh because I paid that $35 restocking fee with pride and took my business elsewhere. Now he has to ship that phone back to the factory (assuming he doesnt re sell it as new). Really At&T? was it worth it?These deals may still be there. ALWAYS Shop at Best Buy, Target, RadioShack, Amazon, and maybe Costco and Walmart when Upgrading your phone. Just be patient sales go on all the time. On my previous upgrade 2 years ago, Best Buy sold the newest model Blackberries for $50, plus I got SECOND ONE FREE!So no need to go to this store, unless you want to complain or demo phones.Suck it At&T at this location.
Im from India and was visiting my family in Irvine, CA last winters. When no other companys SIM card would work on my phone, At&t did and their represtative named Forest (at the Spectrum branch) was so great! He was very friendly and helpful, he assisted us even though it was a little over their stores closing time. Forest, if you ever see this I owe you a dinner/lunch.
A RUDE KID walked over to help me with the $1000 phone I was interested in. When he found out Im not ready yet to disconnect my old phone before switching the service to the new one he got increasingly loud and condescending. When I asked to deal with somebody else instead of that kid the next guy turned out to be no better and wanted to school me in treating his buddy right. They think they own the store and let ATTs $1000 deals walk out due to their own lowclass crappy attitude.
Jarem was amazing - big thank you for finding ways to power my bill and give me more service options. Highly recommend!
Awesome experience buying my new 5G Samsung Zflip phone. Highly recommend this location! Great service!
The customer service is terrible in this store. The employees are extremely unhelpful and not considerate. I definitely don’t want to use AT&T to ensure I don’t need to encounter them anymore.
Cheng is fantastic. He went above and beyond during transaction. Kyle oversaw transaction making sure everything is correct. Thank y’all!
Crap service. Clearly posted on the outside that they are open till 9PM yet the doors were locked at 8:45pm - wtf.When I tried to open the door (not realizing it was locked) the guy at the counter looked at me and touch his watch and mouthed we our closed. I held up my hands and yelled its not 9 oclock! He then proceeded to ignore me. I guess he couldnt understand why a customer would show up during the hours they posted. What a wast of time.At&t seriously needs to do some house cleaning in this store.
Art was super helpful and a great guy. Got me all set up for internet and scheduled me an appointment in just a quick visit. Overall great experience.
Aime was amazing! Super friendly, knowledgeable & I’ll definitely be back! Thanks for making my experience in store amazing. :)
Do they even have service here? They guy helped me has such a bad attitude. Basically I just want to change my payment plan and they told me they can do it for me in the store I should call the costumer service or do it by myself. They don’t even know their different internet / phone plans themselves. Such a crappy service.
Tristan was awesome! Everyone go in and see him!
Aime Cuadra was very helpful, professional and polite. She answered all our questions! Thanks again Aime.
Dealt with Aime at Woodbury and she was a pleasure to deal with and extremely helpful with my new phone activation and questions.
Amazing service from Art and his team! Hooked me up with a new phone and a free Apple Watch!
Staff was very helpful and knowledgeable reloading a GoPhone for my moms and exploring high speed Internet options for my home.
This is AT&T corporate store with open floor plan. Each customer sits by his/her own high table with an agent. Love the experience so far!
Tristan knows what I need and provide me a great service.
AT&T is not helpful and the the female manager at this store was particularly useless. Unwilling to work with me in anyway, spoke down to me, and when a sales rep was trying to help me work through a difficult situation refused to let him work it out with me.
Great store. I was helped out by Art and Kyle each time I went and they were really helpful and knowledgeable. This is the store to go to in Irvine 👌🏾
Art was very patient explaining my new phone and help set with service . Plus helped with my google email.
Great customer service. Corrected errors in our account and got us 3 of the latest phones on the market.
Best AT&T location I’ve been to! Best service, shortest wait, and always get what I need done here.
I was given the best service by Aime. She was direct and helpful in every way. I am very satisfied with her.
Aime from the Irvine Woodbury location was so helpful and kind! She walked us through every step and clarified any questions we had
I was at store to update my service and Aime was helping me.she is very nice and helpfull . Thank you Aime
Aime was great and very helpful. She was quick and very informed answering all our questions. Very positive experience!
Art was excellent, efficient and helpful. Helped me get my account back I order and my phone working again.
“I need internet. Nothing else. Just internet” “Cool. We have a bundle deal for that” “nah, I really just need internet” “but there are more than 300 channels included” “I really only need internet” “but that bundle deal is just 75 bucks vs. 50 for internet only” “okay, bye!”
Tristan helped us with a new SIM card
If you want to get “customer service” Cheng and his crew is one for you. Damn I feel good walking out that door!
I have been to different AT&T stores around the area. As a 20 yrs customer. This is my preferred location to go to.
Nice staff. Now you can buy modem from them as well. But I careless now because I switching to Cox.
Manager was great helped and I was able to sign up for the direct tv now I wanted without trying to get anything else sold to me!
Customer service is excellent here. Aime was very knowledgeable and kind ... will be back.
Jarem was so very kind and helpful! Thank you for having an employee such as him!!!
I would have give this store a 0 star if I could. The worst manager Ive ever seen, manages this store, they are not helpfull at all.I went there to pickup my online order. I was told that they canceled my order!
Very friendly and fast. Yvette is best.
I love it here got my new phone thanks Chang and Yvette!!😍😍😍🥰
2 is generous. This store isnt busy but not encouraging to do business. Went into the store to port 4 lines
Good service and helpful staff, very recommend !
Smart people. Problem has been solved faster than expected. Curbside support available outside of the shop.
Kyle was very helpful and helped me resolve an issue with my wireless account.
Friendly and fast service. Everyone was really nice and helpful. Got everything I needed on my visit.
The guys here are pretty amazing. Amazing customer service and low-key and comfortable vibe with their service.
Jin and Dacha at the Irvine Woodbury AT&T store are awesome would definitely come back!
Very good customer service... friendly and fast.. in and out... very satisfied thanks Aime👍
Art help us very well，it‘s a good experience for today.
They don’t know how to do their job right the first time and how to correct their mistakes afterwards. Multiple visits required for even minor things. Disappointing.
Kyle and Jaram (hope I spelled it right) were awesome with their customer service. Thanks guys!
Aime was great! She was friendly and personable. Thank you, Aime!
Woodbury is a very wonderful Store!
Great and helpful staff, took care of some changes to my account that were time consuming and they were terrific
Jackson and Tristan was very helpful.
Had to wait 20 minutes because there was only 1 person working with clients. The other 2 were in the back!
The sales very rude
Great store, very friendly staff. Person named Jin was really helpful.
Perfect service and great people. At the Irvine Woodberry location
Great store excellent customer service thanks Arturo! very helpful in finding me what I was looking for..
Very good service from Tristan...
Jarem was awesome and helped me so much!!!
Aime was awesome. Got everything we needed and was so easy.
Very friendly, helpful, knowledgeable and respectful staffs. 👍
Do not trust anyone in the store! Do not sign anything, or even verbally say yes. Their customer service is the worst.
Great service with Tristan!
Not only they did not help me but also they made me confused. I hate of AT&T.
Aimee was super help and got me setup quickly!
Aime was fantastic! Really appreciated all of her help!
Art was the best at helping with my moving situation.
Staff was very helpful in upgrading the phone
Nice work I look her experience
Terribly disorganized store got no help from staff sat around for a half hour before I left
Was helped out by Aime. Super helpful super nice.
Tristán nice services
Avoid this store, employees are careless, and the manager sets the example. Worst customer service.
Tristan was helpful!
Represantive Jin was very helpful.
Awesome and quick service. Thanks art!
WORST STORE!!!!!!!!BAD SERVICE AND RUDEDONT GO TO THIS STORE
Worst customer experience , the manager is not polite
Tristan
Fast and great service
Good service for Aime
Terrible customer service and rude people
Helpful staff with fast service
Aime was fantastic!
Was quick and helpful
Generally good
Terrible service!
Very helpful
No service
Worst Store.
Friendly people
Professional services
Sincere attitude, warm service! tristan
Tristan service is very good!
Ehhh
Tristan Yu
Great Job Likes
4.4 (184 comments)
Review №1
2022-04-11Chris went out of his way to help us with a screen protector. We had been to our local store 7 times and they failed to put on a screen protector and dismissed us after all the trouble they put us through. Chris treated us with so much kindness.AT&T is lucky to have him.
Review №2
2022-05-30Aime was terrific—A+ excellent customer service in getting us set up with three new phones. We are switching from Verizon from more than twenty years.
Review №3
2022-02-16Tristan was very nice and helpful! He not try to oversell and was very straightforward. He even saved me money by finding me an employee discount! I would definitely come back to this branch and hope to have Tristan assist me next time.
Review №4
2022-02-06Love the store, been there many years. This is the best team and service I have ever experienced.This is a dream team. Everyone is so willing to help. Worth coming by as they really take good care of you. This is after having been to many other stores, including Verizon. Online promotion looks attractive but when you have problem. They are gone.Meanwhile, at the Irvine Woodbury store, they stand by you all the way before, during and after your purchase.
Review №5
2022-01-23My father was attempting to cancel 2 phone lines on our account, and was advised by customer service via phone that he needed to go to a store with the primary account holder (me) in order to complete this. This was inconvenient for us, as I had to drive from LA to Irvine to be there, so you can imagine our frustration when we get to the store and an associate named John rudely dismisses us, saying that they dont do cancellations in store. He did not offer to help us with the process or explain anything at all (he even began to walk away from us, even though we clearly were asking for help) and when my father (who is 69 years old) and I expressed frustration, he acted like a victim and proceeded to be even more dismissive and rude to us. The manager (I didnt get his name) then finally came out of the back room, and also rudely dismissed our issue and acted like a victim.There were at least 6 male employees standing around the store (doing nothing) and no other customers. Not one of them offered us assistance. This does not seem like a professional establishment at all, more like a bunch of guys hanging out. If wrong information is given over the phone, your store staff needs to do a better job at facilitating customers who come in with similar inquiries. It was pitiful service. This experience was a huge disappointment and waste of time.
Review №6
2022-02-04I have issues with porting my T-Mobile account over the phone with an AT&T customer service so I decided to fix these issues by going in to this branch. I was greeted by Jarem AT&T rep at the store immediately. We sat down and I explained my situation with AT&T salesman at Sam Club that have originally had signed me up. He quickly realized that there were many issues from that transaction. So to help he goes beyond his way to give me a better family plan which helped me save money from the original transaction with Sam Club. If you’re looking to save time, headache and money don’t hesitate to come to this branch first. Thanks, Jarem!
Review №7
2022-03-04This ATT store is fabulous. Gave me great advice and super customer service. Very patient with all my questions. Got a great phone and a great experience!
Review №8
2021-10-05I cannot say enough about the customer service at this location. I have been coming here for two years and my interactions with the staff are always memorable. I have been assisted by Jackson, Cheng , Amy and the manager Yvette. What kindness and hospitality they show to each and every guest. They are always quick to greet and go out of their way to help all who enter their doors. We will keep coming to this location. We love the energy here. Thank you. Sincerely : Tawny
Review №9
2021-09-11Came in to look at plans for a temporary phone plans for my mother. Joel was able to present multiple options and was constantly on the lookout for any discounts I might qualify for. I didnt purchase an additional plan today as I need to get the phone first but he still helped me add my company discount to my phone bill. Excellent customer service.
Review №10
2022-02-09Tristan helped us to open a new line. He provided great service by introducing the details of various plans. Really liked his service.👍