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This rating is about my experience on one specific call, not on Apria service in general. I am a Kaiser patient. I called in on Nov 19 at 11:22 a.m. to follow up on a refund I was waiting for. I was connected to the billing dept. I explained my situation to the rep. It soon became clear that the person on the phone was reading from a script and did not grasp what I was saying. I eventually had to terminate the call & call back to speak with a different rep who solved my problem promptly. My point is, I admire everyone who makes the effort to learn English as a second language. However if the person has only a rudimentary grasp of the English language and repeats a script over and over, they should NOT be put on the phone to solve customer service billing issues. It’s frustrating for them as well as the patient.
My doctor prescribed me a portable oxygen Concentrator in May 2021. I have called numerous times and have been told someone from local Sacramento office will contact me. No one contacted me for about 2 months. Finally after I called in July I received a call from local office. The lady told me she is the person who does the schedules to get portable oxygen concentrator. She informed me that they are on backorder. She said she has approximately 450 people in line waiting to receive concentrator. In the mean time I can not go anywhere as I cannot lift the bulky tanks they gave me. They have also called and left automated messages asking for tanks back.
They have the Worst and delayed service. It’s have been 4 months since Kaiser doctor ordered my cbap unit without much luck with Apria
I have had nothing but problems with Apria for over 8 years. They don’t test their equipment and give you defective equipment. I have had leaky tanks, defective regulators, concentrates and homefill units that don’t fill. Over the past two weeks I have had to call every morning and a driver has been out every night. They just switched out the homefill because it would t fill the portable and the one they left only fills the tank half way then quits working. Now I have to call again. Their drivers are so loaded that they come out at 11pm. I am thinking about contacting the BBB.
Horrible company!!! Its been one lie after another with this company. My doctor ordered a portable oxygen concentrator for me and I was told it might possibly take up to six weeks. I called about a week and a half ago to find out the status and was told they would have someone from that department call me, no call. Called again a few days later, and again was told someone from that department would call me, still no call. So this morning I called and asked for a manager and was transferred to someone claiming to be a supervisor. She checked her system and saw they had one concentrator in stock and said she would have it delivered to me today. A few hours later, I finally received a call back from someone in the department I was waiting to hear from (coincidence?), and I told her I had talked to someone already and it was supposed to be delivered today. She told me no, they didnt have any in stock and that they were on backorder from the manufacturer. This particular manufacturer has been advertising on TV about their products, so I called them. No they are not several weeks behind on manufacturing them, they are only a few days behind on shipping them out. He assured me it was an Apria issue and not their issue, and they are probably waiting for people to turn them back in. In the mean time, Im stuck with a heavy tank to haul around on a cart, or go without.EDIT: Darlene from Aprias corporate office called me this morning and her sole purpose was to chastise and argue with me regarding my review. Again I dealt with more lies as Darlene tried telling me the complete opposite of what I was told when I spoke with two different people at the local office. I sent a message to the email address listed, and didnt get a response.
I did receive the oxygen on time but when it came time to pick it up? I made several phone calls and scheduled for it to be picked up. They were at least a week out. They wanted me to wait pretty much all day for when they could get here. I told them no I have to work. We agreed on a shorter time frame and they never showed up. Later I was at an appointment with clients at 6:00 pm and they called 3 times in a row. When I told them they were late by 5 hours they apologized and said they would be there the next day. Nope didnt show. Or the next 3 times. Finally they picked it up and today I get a nasty letter in the mail that I have there equipment and need to return it asap.They seriously need to get their act together.
It has been more than a month and I have not received an follow-up or communication regarding the equipment ordered.
Family member needed oxygen delivery in the Sacramento area. Delivery was scheduled between 530pm and 830 pm. Never arrived. Driver said no one answered our gate. I have security cameras. No one parked in front of or approached our house.Fast forward 2 days later.Patient moved to Antioch household. We call ahead and arrange for oxygen to be delivered. Apria arranges for delivery at 2:30pm. We leave Sacramento area and arrive in Antioch at 1pm.At 330 we call Apria and are informed due to their lack of drivers our delivery will be changed to 530p-730pm. At 645pm we called to verify delivery. Office is closed. We call after hours. They say the delivery will be between 630pm and 930pm.Keep in mind the patient has no oxygen and Apria was informed of this during the initial call.We were told driver would call us. At 7pm we get a call saying delivery will occur in 15 minutes. We are asked if the patient has oxygen. He hasn’t had anything since 1pm.Probably a lawsuit. Luckily no one died today.
I am through with Apria, I will never use them again. They took 8 weeks to ship a replacement CPAP machine after my Dr visit. Then they promised me the machine I wanted, even emailed me a contract for it. But instead, after more than a dozen phone calls, they sent me a different machine. Then they billed me 3x the amount of the contract, including supplies I didnt order or receive. What a poor customer experience. Every day I wake up to a new reason to avoid this company!
I needed to get a new tubing for my father this last weekend, the branches are closed, so I called the CS number, paid out of pocket for it, since we just reordered. I paid for the express shipping on the item to get it to him by Tuesday, it never arrived. I called the branch to find out if there was away to get it to him faster... They had one in stock and he got it free of charge! The customer service at this branch was amazing and they were able to get my dad comfortable again.
I had private insurance then went onto Medicare. Could not get service.on oxygen equipment for almost a year then I received a letter dismissing me from care. I called Apria and the explanation was that Medicare had not paid them. I called Medicare to file a complaint about this. Medicare investigated my complaint and explained that they had NEVER been billed by Apria! Why the lies? Why abandon a patient? Zero stars should be a choice
Called apria with regard to my sleep apnea machine. It has been making weird noise when turned on and became worst when you breathe into it. I was referred to apria since the machine is still under warranty. But despite several promises by Apria that someone from there local office in Sacramento would call me ASAP. No one ever did reached out or called. That was a month ago.
If I could give less than one star, I would. After numerous appointments were made to deliver medical equipment for my handicapped father, I still have not received the order supplies. The first appointment was made for a week ago at 8pm. 10 minutes until 8, the company calls and asks if they can come the following morning. We agreed reluctantly, as long as it was before 10am. The hours come and go and still no equipment. We call. They say they will be out the following day. I assured them it HAD to be before 1pm, as I had plans. Of course, they show up after 1. Luckily my brother was at my house to receive SOME of the equipment. Not only did they not deliver some items, they completely gave us the wrong equipment that they DID deliver. It has been 4 days and 12 phone calls later. We still have not received the correct equipment after another 3 missed appointments. My father literally cannot use the restroom without this equipment and they literally do not care in the slightest. I even offered to pick up the equipment, but still nothing. Its ridiculous. Its elderly abuse. Its insurance fraud. I definitely was billed for the equipment I never received. Worst Company I have ever dealt with.
This company delivery’s the wrong piece of equipment and customer service couldn’t figure out how to fit it. When my health care provider contacted them they agreed to switch them out for the correct piece they left a message that they would come on a particular day I waited all day and they didn’t come. This happened twice and they still haven’t delivered the right one. Meanwhile I’m being billed. I am beyond frustrated . These are medically necessary ordered equipment. I can’t believe the service is so poor.
I have been dealing with this HORRIBLE company for over 15 years , the people in their customer service shoul all be FIRED , Rude rude rude, and I felt discriminated against me for my age, 71 and my color (white), I heard them say awful things about me when they thought they put me on hold , something to the effect of my age and race !!!!
If I could offer a negative rating I would. The rep that answered the phone was condescending and straight RUDE! I did not expect to be spoken to on the phone as I was after waiting for 23 minutes- even if I waited 2 minutes, no one should be spoken to that way.I wish corporate would pull these calls and pinpoint the reps who obviously are there just for a paycheck and honestly do something about the rudeness!
I need to replace a power cord for my Cpap machine. I called and was told it would cost me $182.00 and I should go to Amazon. I called my insurance company and they sent me to another number. That Apria customer service person told me the cord is $23.00 and then she hung up on me. I guess I didnt answer her soon enough. I thought, thats a huge difference and then spoke, but she had hung up. So much for sleep......
Wish there were zero stars possible. My husbands wheelchair that was donated by the hospital broke, the original one had 2 different legs and then when we exchanged it for one that works the employee changed it to a rental and never told me. We were charged a monthly rental without knowing it for months past the time we needed it. Horrible company. You’re better off ordering what you need from Amazon. Don’t trust anything they tell you!
Kp order me a new bipap machine from Apria, they told me that my health insurance would pay 75% for the machine, and i have to pay 25% that was left, then they told me i would have to pay $100.00 month for rental fee for the machine. dose this sound like a scam are what.
I called on a Thursday to schedule a pickup for Friday. Was told to call back on Friday AM for a pickup window. Called on Friday AM and was told the pickup time would be between 9-1pm. Called back at 2:30pm and was told it had been rescheduled for Monday, but they never called to advise of the change. Worst company and service Ive ever experienced. If you set your expectation bar low enough then you wont be disappointed. My next call is to the corporate office to file a complaint.
We call Apria to come out because the concentrator was not working. They couldn’t come out that same day or the next day so the day after they schedule to come out between 12pm-4pm. My husband call to see what happened they told him the driver running behind but should be at our house at 6pm. The person never show up 630pm so we call again and now the representative could even locate our appointment. I was very upset ask to speak to the supervisor she found our appointment and told us the driver is running behind and will come at 9pm, still no one show up. My mother needs to be on oxygen 24-7 . If we didn’t still have the other company equipment my mother would had to be admitted to ER. Apria does not understand the importance of someone who replies on oxygen or they will die. This makes me very upset, they do not want to provide services for client but want the contract and money from health insurance. We were with Thumberlake before the insurance company change the service to Apria. We never had this kind of problems. This company has very poor service.
Ive been told for two days now that the oxygen my mother in law needs in order to be released from the hospital would be here. Ive waited up all day and all night. Its incredibly frustrating. Im basically forced to do nothing and go nowhere for fear I wont hear them arrive. They also apparently just lie when they dont bring it and claim they attempted to call or couldnt find the residence. Normally I dont mind waiting for packages and things like but. This is an urgent matter and should be treated as such. Shame on them for taking up so much time and giving very little communication. I would never recommend it and its a shame Kaiser even uses them.
One star, like everyone else. It shouldnt take 9 communications to place one RE-order of my Cpap supplies.. I place an order answer lots of questions, everything seems fine. A couple of business days pass I recieve an email:Your order will not be processed till we speak with you.I call and am told you have no order in our system.We start over lots of questions and answers. Im assured all is good.Two business days later, I receive an Email, your order will not ship until we speak with you.I call and am told everything is good with my order.The next day I get a call: we have a problem, Medicare has you/me listed as In-active. And we have no order in our system for you.Maybe you should check with Aprea in Oregon (were I moved from back in June)Well have a manager call you.Click.
Please read! Highly not recommend!I’m very disappointed in the service from this company. My son received oxygen equipment from this company and over six months had passed with multiple calls for maintenance. The company did not call me back.I eventually decided to switch vendors. I arranged for pick up. My pick up was scheduled from 3:30-7:30pm. I took the day off work and sat on the couch during that time. I called the company at 8pm asking for status. They advised that someone came at 4pm and nobody was there, so a note was left and they left. I explained that I was sitting on the couch the whole time without leaving, and had looked outside with no note to be found. They informed me that they would have a technician come the next day before noon. I received a message on the morning that someone would arrive between 10am-2pm. I was slightly irritated because it might be afternoon, but I thought that it should be okay. 3pm rolls around and nobody had arrived at that point. I had been waiting 24hrs at that point for Apria to pick up equipment. I called again, and was advised that they have not started their route yet. They indicated that I would get a call with an ETA.I have a busy schedule and do not have time for this. This is one example of an ongoing problem i have had with apria.I would never recommend this company to anyone. The amount of stress it has caused me, frustration, and time involved is not worth it.I do not understand how a business can run with this amount of miscommunication, and dysfunction.HIGHLY NOT RECOMMEND!
Paid 300 per day for a care home placement for my mom. 4 days of appointment no shows so far. A promise again of delivery by noon today. I have calls in to other providers. Today is the last chance.. I paid more in delay costs that if I had purchased her a bed. In addition to the stress from this company. The went from the biggest and best to a poor excuse for a garage based vender would give better service. Customer. Service has been a big joke too. The most unprofessional I have ever dealt with
Horrible customer service. I received conflicting information on each of my 4 follow-up calls to Apria regarding a medical device that was supposed to be ordered through them. Evidently, my calls were funneled to an overseas call center. The company subsequently cancelled the order without informing me. Unsatisfactory. I waited for a month for the order to arrive and was informed a week ago that the order was being expedited; now today was informed the order was cancelled.
Needed a replacement wound vac. I was told that one would be delivered, but got a phone call at 7:00 saying it would be 10:30 or later before the driver could make it. I made arrangement to pick one up at the office the next morning. Good thing Im mobile and was able to do that. The new pump did work well though.
I called Apria today for a replacement unit after the cpap machines motor began to malfunction. I was initially hung up on as the person attempted to transfer my call. I called back and after a long wait I was told that I needed to take the unit to one of their branches, which they will inspect, and the first appointment they can provide is 11 days later. So, I am supposed to not have a functioning machine for two weeks, not counting the shipping time for the new device?In addition, the last two masks ordered had leaks in the swivel ball, and in my previous order I paid on the phone, and then was billed in the mail after. And add to this, Apria pads the price on the small items to ensure they get as much in their pockets as possible. The people are nice enough when you call, but as a company Apria is the worst.
Ive been waiting 4weeks for my equipment to be delivered...still hasnt!
My experience is beyond description. In 67 years of dealing with companies all over the world, Apria Healthcare has the worst customer service I have ever encountered. As someone else stated, this company not only should not be in the health business, they should not be in business period! This company gives American business a bad name. My physician, my insurance company and I have spent the last three months trying to get a prescription filled. I personally have spent over 8 hours cumulative time on hold trying to get the problem solved. I have been sent from pillar to post to various departments all of whom promise quick resolution and nothing happens. The same happens with my physician and insurance company. I feel scammed and conned, ignored and horribly treated and want to scream, Caveat Emptor! to anyone even remotely considering doing business with Apria. They dont care! They want your money but have no intention of helping you! I have spoken with other patients who experience the same things. I also have had my order cancelled without notification, have been told time and again that they have contacted my doctor when they havent, request information that they have repeatedly been given, etc., etc. I am normally a very patient and gracious person but my cup has finally run over. Run like hell away from this company and praise God if you can succeed in avoiding their clutches. As other reviewers have stated, the only reason I gave this company one star is that you have no provision for no stars!
I called to check on an order that had been placed a month ago and was hung up on, blindly transferred to someone else, had someone who was looking into my order but turned out to be missing basic listening skills (if I said M as in Mary, she repeated N as in Nancy), and finally transferred to a supervisor with no reasoning only to be told they are escalating my order. I still have no idea if I will receive my equipment before my surgery date.When I offered feedback on their customer service, I was hung up on with no interest in improvement opportunities.
I ordered my cpap tubing and paid for it out of my own pocket, i was told it was delivered the next day, at 11:15 and left by a gate, i was home the whole day and even work on site, i have cameras and it clearly showed no delivery was made. They have the gate code and apparently use a very cheap delivery service who doesnt care the clients are getting their equipment. Upon speaking to customer service rep who then stated she would expidite it and have it sent next day..Im still waiting..smh..not very happy
Really disappointed with this company. I needed a oxygen tank replacement and no one even showed up as promised. Tried calling and they blocked my phone number and. Message went to voice mail during business hours. Im calling my dr to see if there is any other oxygen companies on Sac. Cant. Believe they would. Mess with my life and like this!!
This company is the worst. When picking up equipment they go to the wrong address and then they will call you several weeks later saying they will be by to pick up the equipment they already have picked up. The customer service people don’t listen when you are trying to get the right equipment picked up at the right location. I understand the drivers are doing their best with the information they get from the office. It seems that no one wants to take the responsibility for making sure that things get done right. The management of this area location needs to step up and take the responsibility to its customers.
Apria Healthcare is the worst company to order any of your oxygen supplies from. Do NOT go through them!!My daughter was approved by my dr and the health insurance for an Oxymeter. It is to measure her oxygen levels while she sleeps. She has episodes where she stops breathing. She was approved for this on October 27th.For the last 2 months i have had non stop issues getting my machine from Apria.1st time i called to place order they said dr never sent which was a lie, bc i had confirmation dr sent it. So they asked for dr to resend. My dr resent the order. Then i called again to make sure it was received they said yes, but now we need authorization from your insurance, which they also had. So i had to fax in my authorization form showing we are approved for the equipment. I called again 2 days later they said it was received they will process my order, expect pacakge within 10 business days.. i call on 12th business day saying hey i havent received my daughters machine, she reallyneeds this. They then begin to tell me the paper the insurance gave me for authorization was not good enough and need my insurance to resend stuff. I call my insurance and they have had to talk to them multiple times explaining we are authorized for this equipment, its paid for by insurance, to please send equipment, its for an infant. Apria will not tell my insurance rep why they wont send it and has told her 2xs that a manager will call her AND me to discuss.. well no call from apria and its been a week since that incident. I have talked to my insurance rep just about every other day. She has involved her manager and reported apria to regional manager. We now have to go through a diff vendor because apria refuses to send my equipment, will not call me back after me constantly calling along with my rep.Apria has everything they need to process the order: drs order, and authorization from insurance, my address.Please share and blast Apria for their negligence.
Worst company I have ever dealt with. Horrible! They dont care about their customers.The worst customer service ever. Scheduled bed delivery at new care home for 92 year old dad. My dad is moving from his home of 55 years. Driver calls 10pm saying hes delivering bed to care home. Doesnt show up. Next morning Im on the phone with apria more than 20 times. Delivery time gets later each time I talk to them. Tried supervisors and no help. Driver just called at 9pm saying he can deliver at 1:15am but legally he cant work past 2am so not bringing bed again today.
It took me 14 calls over 8 months to get my equipment. Theyd tell me I had everything, transfer me to the person to ship my equipment, and hes tell me they had nothing to approve my prescription. They even suggested I re-do the sleep study to get the records they needed. Ignore time and expense! A couple of people were at least nice. Most were blah personalities. How can one company have so many different answers on one patient. Ive used them twice before, and it was equally awful. I would not use them except they have the Medicare contract for this area. The previous company -- Timberlake -- would call me every four months, see what I needed and ship it promptly. By the way, when my order was finally shipped, I got two things I didnt ask for, the mask was wrong, and another part was not for this machine. I HATE this company.
3 times now I have made an order and they have not filled the order or delayed shipping so it can be combined with another future order... all without notifying me that the product is not coming when they told me it was. This left me waiting for an order and finally having to call back to find out where it is... only to find that they cancelled the order or delayed it.This last time they wanted to delay my health insurance authorized request for a mask so they could ship it with another order coming later in the month. (I have a torn mask so I needed the mask sent now) I asked, and asked, and and then told them to send the mask cushion and then I told them I would call and order the other items later in the month. They indicated they could make a second (separate) order at the same time for a heated hose. Both items were authorized by my health insurance. Two weeks later, once again, I called to find out where my order is. Their response... Oh the mask shipping was delayed so we could include it in the other order.This is the third time... Im sick and tired of talking to their phone jockeys who dont care that I cant use my c-pap machine without a mask. Its all about whats convenient for them. Im going to ask my health insurance provider if I can go to another company.
There are not enough words to express how horrible our experience with Apria was. First, they delivered a hospital bed with a bent frame, so that when the leg portion of the bed was raised it was crooked. Not exactly what someone with cancer on the spine needed. Then, after they brought out a bed extension, they didnt bring out a longer mattress. However, my husband did have to get out of bed for the extension to be installed. When they finally came to fix the bent frame, they did so at 10:00 pm. This is but an example of the interactions we had with Apria, where we had to have them come out almost daily to fix something because they dont keep track of previous actions, so that when they come out to repair something they have the wrong parts. They finally got everything done correctly a week after we initially had contact with them. They were fairly prompt to pick up their supplies the day my husband passed away, but two days after that I received a phone call notifying me that they would be out later this week to pick up the supplies theyd rented us. Again, nobody seems to take any notice of previous actions.We went through Kaiser hospice to get all the supplies, and sadly Apria is the only company that has enough supplies for Kaiser. If there were any other choice, it would be better than Apria.
I have to agree with the majority of posters. This has got to be one of the worst, least customer focused and unprofessional companies in history. I refilled my CPAP supplies and was asked if they could charge my credit card for any balance due. I told the rep that I did not give consent, and explained that I’d met my out of pocket max for the year. I requested they call me for any balance due so I could find out from my insurance why that might be happening. You can guess what happened next with this god awful company...they charged my credit card. I called the next day and was told by “Daniel” I had to wait 10 days for the charge to post to April, even though it’s posted to my credit card. He said he would track the charge, refund it and call me when this was done. No call from “Daniel”, who was obviously in an offshore call center. To make a long story short, I went through 4 more reps, 2 team leads and a manger over the course of more than 30 days. I escalated twice and never received a single call back. When I’d call, I’d wait 30 minutes for a rep and then 45-60 minutes for a lead. The final straw was when I was told they’d send me a check. I called back two days later only to find out the request was still in a pending status, and would take another 10 days once approved. Oh, and the group that approves the checks not only doesn’t take inbound customer calls, they don’t take calls from the reps or leads either. This company is one, enormous sham. This is our health they’re messing with. People sick, in pain, sometimes even desperate...and you have these unsympathetic, uncaring and insensitive morons trying to make a buck off you anyway they can, even if it means they negatively impact your health. They need a good class action lawsuit that destroys the entire company. They aren’t held accountable, they know it, and they flaunt it. They’re the worst of the worst and shouldn’t be allowed to be in the healthcare business. Sadly, there aren’t many options, and your only madam ever dictates what DME you can use. The end result of my story? The final lead I spoke to manually issued a refund and I had it in 2 days!!! There’s a cozy place in hell for this company, it’s leadership and many of its employees.
I cannot agree with all the negative posts regarding Apria, as my experience over the last six years, has been mostly without any big issues.They answer the phones in an expected amount of time and are quite courteous when I needed to reorder components for my Cpap ( headgear, hoses, nasal pillows etc.) , and it does help that I have the model number or part name / number when I call ?
This is by far the most God awful company I have ever had the displeasure of dealing with. I was told today that a hospital bed would be delivered to my 87-year-old mother‘s apartment between 2 and 3 PM. By 4:30 they still had not shown up. I called the company and spent over an hour on the phone - most of it spent on hold. After ripping them a new one I was told the truck was in my city and on the way. Mind you, it takes less than 10 minutes to go from one end of this city to the other. Two hours later the bed still isn’t here. I called back and now I’m being told it will not be delivered for another 2 1/2 hours. These people are absolute morons and I would suggest you run as fast as you can to find another company that will take care of a patient the way a patient should be cared for. Their customer service is abominable. I would suggest you please read the reviews as over 90% of them rate this company with one star.
My issuance forced me to deal with them. I Have been 2 years now every delivery comes with parts that don’t even match my machine or extra parts not on invoice. I asked if they just put anything in a box and ship it out. How do they stay in business. I want my insurance to go back to Timberlake respiratory never had issues before and was there for four years.
I would give them negative 5 stars if I could. Got a bill from 16 months ago. Yes 16 months ago. Called them the day after I received it in the mail. I was asked if I was going to pay it today and I said I need to call my insurance company and verify the charges because I cant believe I am actually receiving a bill almost a year and a half after the service. I verified the charges and put a check in the mail. Today my wife receives 2 phone calls from their billing department wanting to know when we are going to pay the bill. The bill that took them 16 months to send and is not.due for another 2 weeks for the equipment they said that I was eligible for thru my insurance. Avoid Apria if at all possible.
Never, ever, ever, let yourself or anyone you love get saddled with Apria as a medical equipment provider. I have never had an interaction with them that they didnt screw-up completely. They promise things can be done, easily, such as ordering supplies or having necessary changes made to equipment, then tell you, when you request them, that theyre impossible and that they never said theyd be able to provide them. Their new customer service reps push, push, push more unnecessary equipment and accessories on you, insisting that you have to have them, just to pad the bill, and then your order never comes, because theyve either lost it in their system, or theyre waiting upon authorization for the crap you didnt want in the first place but they wouldnt let you off the phone until you agreed to purchase it.Their customer service is terrible, their equipment support is equally terrible, and they do everything they can to pad their bills and your insurance co-pays. Avoid Apria like the plague they are.
Id give 0 stars if that were possible. My husband was in a serious accident and as part of the discharge procedure (after over a week in ICU), he needed a wheelchair, which was supposed to be provided by Apria. In hindsight, it would have been better if we had just bought one on our own rather than deal with this completely unprofessional, apathetic, and ignorant company. Not only was it difficult to even get them on the phone to order the wheelchair, but when the wheelchair arrived (after him being discharged, not even before), it was the wrong make and size. Youd think after one incorrect delivery, they could correct their mistake, but NO. Apria continued to send the WRONG wheelchair two other times, in the course of two months during his recovery. Thank goodness our family happened to have a wheelchair that fit him in the interim while he was recovering - because Aprias ineptitude provided us with nothing but aggravation during an already trying time. Youd think thatd be the end of this ridiculous fiasco but again, NO. Apria then began sending us bills for this service/delivery, which we forwarded on to our health insurance company. Unsurprisingly, we met our deductible for the year and would not be responsible for paying their $100 bill. I called our health insurance provider to have them resolve the issue - to be fair, it seems as though they did not either, at least not fast enough. But did Apria work with my health insurance company to resolve the issue? Of course NOT. After a couple more unfounded bills, what does Apria do but send the account into COLLECTIONS?! No final notice, no phone call, no communication whatsoever, NOTHING. What a horrendous experience - one that we now have to resolve with a collections agency. Whether youre needing a minor medical device or something more intensive, dont bet your life on Apria. The only thing they hate more than providing good customer service is their actual customers.
I have had a terrible experience with this company. They did contact me quickly and delivered the device as promised. However; they did charged my credit card without authorization and did not even attempt to contact my health insurance to pay for the device like they told me they did. I spent an hour on hold with different people in the company, they were polite but basically told me they could do nothing.DO NOT waste your time with this company.
Im a former CPAP user and my doctors advise me to start reusing the CPAP machine again. That was 3 weeks ago. Since then, there have been numerous request and replies to my doctors office. Apria continues to ask for the same information over and over again. I was told yesterday that they now had all the information needed. When I called back today, the person I needed to talk to was off. The person I did talk to said the file state they were still waiting for clear notes from the doctor. I have full confidence in my doctors staff. Im waiting on the CPAP to start a new medication prescribed by my cardiologist. Also, in my experience, if you dont get a live body, dont bother on leaving an message. They have never been returned.
Just like everyone states, dont waste your time with them. Just go to the hospital for oxygen. They cant place a correct order, cant follow through, as well as calling you back with an ETA, expect them to be at least 3hrs late or not even show up and say they completed the order. If I could give you no stars I would.Oh and Ill be contacting BBB and letting them know how incompetent and unprofessional this place is.
Absolutely terrible non responsive service . Have spent multiple phone calls, 14 calls and counting trying to get order delivered. Insurance company approved payment over a month ago.Once order was finally delivered it was missing items, Apria had no problem billing insurance for all items including items not delivered. Received nothing remotely resembling customer service when calling about missing item.Unfortunately Apria has exclusive arrangement with my insurance so forced to us them.Avoid them if possible.
My Doctor sent my refferal in Feb 2018 today is April 6 still no Cpap machine. I have been calling the 800 # everyday said it’s pending and someone will call me back NOBODY HAS CALLED ME BACK. I told them I have surgery next week they don’t care. Keep getting a robot response will escalate to the Supervisor. This is insane ok forced to give a 1 star but actually it’s a 0
Worst company I have ever had the misfortune of doing business with. I, like many others, am a captive audience. My insurance contract will not pay for services from any other provider of durable medical equipment.Their delivery service is unbelievable. I have had at least 20 deliveries, and not one, not one single one, was correctly completed the first time. Their most common error is to schedule deliveries at times when they have already been told I will not be home. Today, for example, I will get home from work at about 6:00 PM. I told Apria that when I called yesterday to schedule a delivery. I got an automated telephone message this morning telling me that their driver estimates he will be to my home between 1:00 and 5:00 PM. I have tried four times today to call back and tell them I will not be home until 6:00 PM. Thus far have not been able to get through.Avoid this company if you have a choice!
If I can rate this with 0 stars I would. Calling them is impossible with long wait time. I remember calling and being put on hold and hung up on. This is the third time I called for someone to pick up the oxygen tanks and yet no one showed up. The lady claims everything is picked up. Well then can I throw what ever is in my home away? She also hang up on me too. Im getting really fed up with Apria. Isnt there any other services that can provide people with customer services? This has been such a frustrating situation that I really dont want to deal with. They are very GOOD AT HANGING UP ON A PEOPLE.
I now understand how Apria was awarded the Medicare account instead of Timberlake: Apria subtracted the cost of customer respect and service from their bid. Even after they were provided with all the documentation they required, they still cancelled my order without informing me and denied that they had received the documentation. They are woefully disorganized and seem unable to communicate with each other concerning the status of their clients. They should be disqualified from serving the public.
This is the worst company that I have ever had to deal with. Their billing department has no clue what theyre doing. They will call you to collect money for something youve already paid for six months after the fact Ive been dealing with a billing issue for over a year my insurance company keeps calling them resolving the issue and within 1 to 2 months they call me back and say I still owe them money after theyve already been paid.
Worst medical supply company I have ever dealt with. Poor delivery. Poor customer service. They promise delivery of supplies, but they never arrive. My Mom has a Nebulizer they finally delivered 5 days late and they have never delivered replacement disposables. I have called numerous times over the six months she has been using this and they assure me we will receive these supplies in10 days or 3 days and still it never arrives. The disposable nebulizer is cracked and we have taped it and wash it after every use but t should be replaced every week. They do not deserve even one star! The state should step in and close this company down.
Oxygen delivery can be an issue with Apria - I mostly order CPAP supplies and so far theyve shorted me once but, it was because I wasnt within my re-order window - my mistake - the fact that they didnt tell me this was on them. :|
This Company is awful! I am in need of oxygen. My Doctor at Kaiser wrote the prescription ordering the oxygen. It turns out that my Kaiser plan doesnt cover oxygen, so I wanted to pay for it myself. The answer from Apria was no. They wont accept self pay. If insurance doesnt cover it, its a no go. To top that off, they didnt even bother to call me and let me know. I guess they think Ill steal their tank or something. I would have even put down a deposit. In addition, the people there were cold and unfeeling. They set me back about three days while Im having trouble breathing. Thanks Apria!
II has been a month and a half since my Dr. sent in a prescription for Cpap machine I still have not received after many phone calls between Apria and my Dr.s office I was told it would arrive in 5-10 days, today is 5 business days. I think the time it is taking to get this machine is ridiculous for somebody that is having trouble breathing while trying to sleep
They are the absolute worst I have ever experienced. There phone system is horrible. Low on O2 and they lead you to a dead end. They say call your local office and connect with the after hours number and they never offer the number. I called my local office 3 times and they just said call the after hours number. Hello, I need oxygen to breathe. They just dont get it.The quality of durable equipment quality has crashed. Too many complaints to list here. Kaiser needs to get rid of this vendor if they dont change.
They dont deliver when promised and dont really care that people are suffering from lack of necessary respiratory care. My 81 year old mom with copd exacerbation is still waiting for her oxygen delivery 5 hours after being released from the hospital and 7 hours since expected arrival. Apria didnt call to say that it was going to be 9 hours late, I had to call when they didnt show up! They then told me to call 911 if she had a hard time breathing! Im so frustrated! I wish their mom was stuck with out oxygen and then no one would help them!! Go to any other company if you have a choice!
Awful. Awful. Awful. Service. Waiting for a bed delivery for a family member whose on hospice in awful pain and discomfort. Delivery time quotes 3-5:00 p.m. we had to call around 6:30 to check the status. They claimed to have tried to make the delivery and said we werent home, but it was untrue!!!! We had a house full of people waiting to help move our family member. Then we were told theyd come back...8:30 p.m. rolls around, they call to confirm a PICK UP for a fricken table!?!!? Wth!? We wait all day...they lie about the delivery...then screw up the order. Now were told the beds are on back order. Were at a loss for words in terms of how terribly this company is run. The customer service rep Sandy was kind, but thats all I can say. I have no idea how the likes of Kaiser and big businesses still do business with these guys??? People, VERY sick people, are relying on your services. Horrible horrible horrible.
The person saying This place is Top notch! must have had the rarest of experiences or is a shill. There are some nice people at Apria for sure but when it comes to their service overall to their customers, and even their products, I have rarely seen worse. It doesnt matter the urgency of the matter either, whether from the doctor or you, they are oblivious.
Amazing! Very easy and quick to get pump delivered!
Trying to get through to Billing is a joke. 30 minute wait on hold. NO thank you. Calling re equipment, youre just left on hold. This is so unprofessional. Two months or so ago, I talked to a young man and told him I do not want my credit card used. It stopped for 1 month and now youre continuing to use it. YOU ARE TO STOP USING MY CREDIT CARD TO BILL ME. Otherwise, Ill have to report the card lost or stolen and get a new number. You are messing up my bank account and causing me a lot of emotional upset and stress doing something I asked you NOT to do. Please do not ever use my credit card again to bill me. Being terminally ill is bad enough but what youre doing is almost worse. You should be ashamed of yourselves.
This company has contract with Kaiser Permanente to deliver the hospital grade breath pump. We were supposed to get the pump on Saturday (same day delivery), but Apria didnt ship the pump. On Sunday, we called out lactation consultant and addressed the issue. She gave us Aprias direct number and we contacted the company. The rep told us the pump should be delivered on Sunday, but nothing was delivered. On Monday, we called Apria again and asked the rep when we can get the pump. The rep told us the pump should be delivered by 9pm on Monday, but the pump was not delivered!!! Today is Tuesday and we called Apria again, and the rep said the pump will be delivered by 9pm today, but not guaranteed!! The pump delivery was marked urgent from Kaiser and it has been 4 days that Apria hasnt delivered the pump to us. If theres a rating with 0 star, I will not hesitate to give Apria 0 star.
The most unprofessional, uneducated, customer service ever! Straight up lied to me saying it was on route, driver went by the home, and called us. Advised the rep none of this happened (checked my security cameras) and the rep called the driver to verify. Driver advised no breast pumps available to deliver. No phone call or update and we have a 2 day old infant! Asked to speak to supervisor and the rep said on break. Asked for name/phone number and he hung up on me. He knew after 10 pm all calls go to an after hours call center. Im going to the office to talk to the manager to make sure this punk gets fired!
Apria clearly has not mastered the fine art of customer service:Customer service is the act of taking care of the customers needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customers requirements are met. Customer service is meeting the needs and desires of any customer.Latest dealings with Apria proved frustrating. And when emailing their customer service a canned response was sent and no follow-up!
Like most of the other reviews, I had a terrible experience with Apria. I was hospitalized from a motorcycle accident and getting a walker and wheel chair was one of the stipulations of my discharge. Apria was supposed to deliver it. A day and a half later I called them and they had no clue what I was talking about. They also said they didnt know where UC Davis Medical Center was (One of the largest hospitals in Sacramento). Eventually they found the order and said it would be another day or two before it was delivered. I worked it out where I could go pick them up and the doctor and physical therapist were ok with that. They said it would be ready to go...I got there and they took 2 hours to finish getting it setup I eventually just took the things and set them up myself....Then later there were a few charges on my account that were not correct. This wouldnt have been a problem but it took multiple calls and terrible service to finally get it fixed....Even the hospital staff despised dealing with this company...
UPDATE 2/25/15 NOT A MEDICARE SUPPLIER!! My hospital says Apria lost their Medicare contract 1-2 years ago, so they LIED when we visited the Exposition Way office last week.This company has NO BUSINESS being in the medical supplies/services industry. After ONE YEAR of trying in vain to get replacement medical supplies involving a dozen phone calls, my distraught mother asked me for help. I personally experienced numerous wrong answers, lies, off-the-book responses, etc. Not one single employee has followed through on what should be done, and none of them contacted the doctor for information they said they required--even though our previous medical supplies provider did not even need the (old) information, which has nothing to do with our current Rxs.Aprias phone system is a disaster. Today alone, I was on two different lines for 40+ minutes. Got the number for the escalation desk after being told numerous times that the escalation desk was unable to receive calls or call out. Lies, lies, lies. Shame on Medicare for not requiring accountability for the low-bid contracts it awards.---update 2/18/15----It turns out their 800 number is actually the same phone loop as their local number 916 area code. On 2/12 spoke to Deondra, an escalation specialist and Missy, both of whom promised to email my parents doctor (for info our previous medical supplier never needed), cc me on the email and confirm the supply order by email. NEVER HAPPENED. Am filing a complaint with the state Dept of Public Healths Ombudsman. Apria should not be involved in healthcare.
Im currently using there service to receive my Oxygen equipment. They are the worst medical group I had to deal with. Im 28 and had medical problems my whole life and dealt with many pharmacies and medical supply companies and never had such horrible customer service. With that said it seems like all customer service is getting worse in most companies, in all industries, but this company is by far worse. My doctor told me that they are big corporate poopy and that a lot of customers are having a hard time dealing this company.
Very rude customer reps. or they hang up on you if you start to question them on mistakes they have made and admit to it, for example: they give wrong pricing quotes at time of ordering then when you go to pay them they say it will be 3-5 days shipping via FedEx. Then you have to call them why it has not arrived 7 days later! Only to find when you had previous charges on the account that was never told about so it was never shipped at all! Horrible shipping esimates or never really shipped it out until you pay the copayment or delay your shipment because of a so called previous ballance! Such crap! I will look elsewhere for my supplies and will be making a complaint to Kiaser to not use them in the future! Horrible!Charles Bridgman
Apria Healthcare is the sorriest excuse for a medical supply company. First, the call center is outsourced outside the United States. The representatives do not have proper grasp of the English language, speaking or comprehension. Additionally, overall customer service with regards to product availability, follow up and follow through is subpar. Customers are subjected to the run around, excuses, delivery windows they dont follow and poorly provided service. The local Apria store uses the call center as a buffer to funnel excuses and lies through.#ApriaHealthcare should not be in business and should lose all health insurance contracts awarded. I do not and will not recommend Apria to anyone. Apria is horrible. When I explained the problem with Apria to my Dr, she told me that Apria is known as Crackpria throughout the medical provider community. My health insurance company has to auth another provider, preferably one with a customer service center based in the USA. Calling my health insurance company today.
Terrible service. We were given 4 different 4 hour delivery windows for a wheelchair across the span of a 3 day weekend. My fiancé badly injured himself and was bed bound because they kept telling us the wheelchair was on its way. Not only that, I had to spend my whole weekend waiting for the wheelchair to come and couldnt run any of the errands I needed to. Im going to have to go to their warehouse tomorrow morning myself to get the chair because they cant seem to get it together. Everyone with a bad experience should complain to their healthcare provider so that they dont renew their contract with these people.
Absolutely terrible customer service. Phone operators lie to customers, technicians never show up when they are given a 4 hour window, and work orders mysteriously “disappear” for oxygen concentration tests. Worthless company that needs to be investigated.
This company is incompetent.There is absolutely zero communication.When the company messes up, they are absolutely unwillkng to explain the reason for it. They are incapable of setting things right. And patronizing when, after many hours and lies, you seem upset.It would go a long way for this company to just communicate the exact situation, so.the customer can understand. It may just be they do not have quality drivers. I wouldnt know, because i still havent gotten my delivery.
Worst company ever. Have been waiting for 8 days for company to come out and show us how to use patient lift to move bed ritten patient from bed to wheelchair. Have been told everyday they would be out and they never show up. Have a doctors order to have patient in wheelchair 3 hours a day, can not move out of bed without the lift.Would not recommend this company to anyone.
This company does not answer the phone in a timely manner. sometimes you can call 5 times and you get a 2 or 3 beep signal. with no phone pickup @ the branch I use. When I call the division office which the branch reports to I usually I have to wait for along time before I get a live person. If you leave a message its hit and miss as to whether they will bother to return your call. I left three messages for the technician that provided my equipment, and he just never bothered to call back.
This company rescheduled several times and requested to delivery 8pm to midnight and then 2 to 4am but didnt show until next day without any prior notification at 9pm. Once delivered the bed was not a full electric bed as ordered and the air flow system failed within 1 hour of delivery. Customer service was rude and dismissed the call until a manager was asked for. Im still waiting for the managers call to resolve.
I called to check on my supplies I needed was told that it was going to be delivered the next day so I had to take off work for the delivery, called in the AM to check time of delivery and was told there was no delivery for me. I called back to find out what the problem was and was told it takes 7-10 business days to process the order, I explained that I had just lost $400 in a days pay and was having surgery on Friday and they were still unable to help me. I found another company that would have the supply I needed and it would be delivered to me tomorrow, needless to say I cancelled my order with Apria. Terrible service.
Every aspect of this company that I have experienced has been negative. We have been waiting for them to replace a bad tank they gave us for four days. I called customer service with questions and received bad information and they were not knowledgeable of the subject matter.
People dont help at all!! My grandma uses them. She has COPD. I tried calling needing more oxygen, after they kept hanging up on me I finally had to call 911 where my grandma had to stay in a hospital for 4 days. Since she got home weve tried calling non-stop and have been hung up on so many times. Shes been home 4.5 days and still has no oxygen. This place is a joke and I will definitely find somewhere else to go for my grandma.
Total hip replacement done on the 6th of December. Prescribed a wheel chair with wheels.Wheel chair without wheels delivered on the 9th. Twelve days later, four phone calls and over two hours on the phone still no wheels. You can only talk to people in the Philippines. I lost it when I was asked to drive to pick up the wheels.Update: Chair with wheels delivered. Awesome I am now using a cane.
Customer service is very rude. Central scheduling scheduled me an appointment and when I showed up for the appointment the lady at the main desk rudely shrugged her shoulders with a I dont know who you are attitude, then gave me the 3rd degree about what the appointment was for. They only do one freaking thing: give CPAP devices. She acted very irritated that I came to their business and told me there is no appointment for me on the schedule, but to sit down while I find out whats going on.I called central scheduling again while waiting and they told me there was no record of an appointment for me and would help me no further.I told the lady at the main desk that central scheduling made a mistake and Im leaving. She wouldnt even acknowledge me as I was speaking to her and let me leave without saying a word.
This company needs help and any insurance company that utilized them as their vendor should realize the risk they put their customer in. Insurance is a risk, but health insurance is no joke. It is not hard to fill orders if you are claiming this is your speciality. I am usually mild mannered but right now, my head hurts, I am sleep deprived and they are moving like snails. California Sleep Solutions offers far more superior service.
After many attempts to use their website and phone system i finally secured a contact that addressed my needs(cpap mask). When i first received my mask I was instructed initially call in my first replacement order for a mask and other support items. Additional replacements would be available automatically very 90 days. Unfortunately that did not occur and i have never received a call or email suggesting that it is time to replace these items. Fortunately these are not life threating items but the pain of going through their systems is beyond acceptance. I have insurance coverage that allows me to use any doctor or services available However i also have Medicare, since it is the first option these medical administers direct our options and it appears do not care the steps you have to take to resolve your medical needs. THEY DONT CARE ABOUT YOUR TIME!! Is this what you signed up for????? I strongly suggest using some other source for secondary medical needs and write of email you US senator to share your concerns ...
This company is ridiculous! I have called 5 times to have them pick up a wheelchair. They keep sending out fedex out and showing up at the non-designated times. I have stayed home all day waiting two times now and nobody shows up. They are no help!
Customer service is poor. You will spend a lot of time following through when what theyve promised doesnt arrive. But unfortunately, this is the only company with which my medical insurance company works. Thus I guess I will continue to deal with them.
My Invacare oxygen tank filling attachment stopped working and Apria sent an exceptionally good tech this time, explained the way to tell that a HomeFill filling device has quit working properly, and swapped it for a serviceable unit in minutes. My thanks to Apria for hiring Jason - I am he will win lots more satisfied customers!!
There is very poor service. They charge more then worth. Even I pay 20% my co fees. You can buy same products on amazon just pay amount what you pay co payment to Apria.So Apria charge almost 80% extra our tax paying.
Apria has a 10 day delivery policy for medical equipment unless being discharged from a hospital. This causes a horribly unnecessary delay in access to medical equipment. I have also discovered that Apria has an F rating on the Better Business Bureaus (BBB) website! How do they still hold these contracts when theyre putting peoples health at risk!
Very fast delivery. Staffing very good.
My roommates CPAP machine is not working and no one has offered to come to the house to fix it or offer her a new one. 24 hours wait time is horrible for a person who has a hard time breathing at night.
They insist on visiting my rental machine, turning it on, off, and writing a note. This is so they can bill medicare for $112.00 for servicing for a three minutes per visit. . No real labor involved. No real service provided though I have to stay home and wait all day for it. How is this not medicare fraud? No wonder health care costs so much.
My wife had surgery and we needed to use a wheelchair for some time. Delivery and pick up were very fast. Customer Service was nice and polite. Thank you for your rental equipment.
My sons health is AT RISK because youre company is under staffed and INCOMPETENT!My son broke his TALUS bone, the doctor prescribed a manual wheelchair with ELEVATING leg rests on Wednesday, March 8th, Kaiser DME approved this prescription on Thursday, March 9th, we were promised delivery of this wheelchair on Friday, March 10th by 4:00 p.m.IT IS NOW SUNDAY, MARCH 12 at 11:55 a.m. NO WHEELCHAIR HAS BEEN DELIVERED!Ive called REPEATEDLY and have been told SEVERAL CRAP EXCUSES as to the status of the delivery.Friday, it was supposed to have been FED-EXED on Saturday it was supposed to have been delivered by 9:30 p.m., but someone called telling me that due to UNDER STAFFING my son with have to jeopardize his health and wait until today, Sunday for delivery.Tasha, an alleged supervisor promised a delivery by 3:00 p.m. today!My lawyer will be in touch if its not here today, I assure you!
Horrible customer service with very slow response. Although they claim to have dedicated Kaiser team, was transferred 3X and >30 min wait because representative said they were not trained to handle Kaiser patients.
I was skeptical when this company called it me requesting my personal information over the phone. I hung up on them because I thought they were phishing. Unbeknownst to me my doctor had ordered me medical equipment. Once I realized I had made a mistake, I called backThe man was very helpful.
I’ve been a patient with Apria for years, and never remotely satisfied with their follow through or customers service. I understand that Covid has made operations more challenging, but I’ve waited for more than 4 weeks for a call back from a respiratory therapist. The screenshot I shared is just a reminder that all Apria locations have poor reviews. Very unfortunate for all of those people.
The robocall script needs updates. Previously, it allowed answering with a 1 for yes and a 2 for no; until it asks if you wish your supplies sent. Then, it accepts no number and understands no answer! Now, the script does not understand Hello when answering. At least it takes less time to reach the end. Should allow numeric input because it has trouble with voice recognition.
Terrible customer service! Long delays in returning phone calls; after two months they have still not responded. Does this company have a 100% monopoly on sleep apnea patients in Sacramento? Outrageous. I am thinking of complaining to a local TV station.
This is the worst customer service, told them 6 times over 4 years what my insurance was and they still had it wrong.Furthermore they cheated me from the get go, said I had a Heated Cpap on invoice to my insurer, and did not,give me that at all. Wait 2 weeks to tell,me my ins wont pay and now I have to get replaceme
I was on the phone with 5 people today. 1 hour and 42 minutes. They promised to bring my mom her small oxygen tanks. The DR at Kaiser prescribed the small tank 4 weeks ago. When the delivery person showed up. He only had some roller cart. Last time he came 4 weeks ago he was originally supposed to bring them. He brought tubing and big tanks. I complained. Basically my mom still doesnt have her oxygen. The health dept needs to shut them down. It is oxygen for Christs sake. How hard is this? Sad
Horrible... Horrible... Horrible customer service!!! Especially the CPAP equipment department. (Sacramento) Kaiser please drop your contract with this company. It was the worst customer service I have ever encountered. By the way... in 40+ years of my life I have never wrote a review about a company. I could no longer sit by without saying something with the hope that someone will read this and correct the problem.
Quite possibly the worst run company in the entire world.The billing is never right for anyone.You will get outrageous random bills and then none for a while.I would rate negative stars if possible. Because they are that bad.Check with your insurance provider for other options. You won’t be sorry.
This place is Top notch! I somehow was assigned a now company, and they were a nightmare! This company (Apria) I were I want to stay! I have No complaints at all with them! I am So happy I am back with Apria!
My electric cord to my CPAP broke and I could not use it. Edwin and Charles were fantastic!!! Even though my machine was a decade old, they found a part from a newer model that would work. They even plugged it in and tested the machine to ensure its good operation.Thank you, Thank you, Thank you, I could not say it enough times.Richard E. Chang
Avoid at all costs. no accountability. they dont take medical emergencies seriously and will lie to you to get you off the phone. talked to three different people and they all gave me different and incorrect information.
Doctor ordered a replacement CPAP for me. It was delivered as promised--however, box wasnt sealed with packing tape so I dont know if it was tampered with. Secondly, upon opening, I discovered it wasnt mine! Now having to chase down a representative to get it corrected. Apria continues to disappoint since 2006...
I have been trying for 8 weeks to get my cpap supplies first I had to redo my 4 month old prescription that took almost 4 weeks to get that and know Ive been trying to order my cpap supplies Ive been calling two to three times a day for a week and been on hold for hours not once have they answered Ive been with out my supplies for weeks and cant seem to get them
This company has the most unprofessional customer service. The equipment is substandard. Now to top it off they say after 10 years its paid for? What kind of business practice is that. If that is the case shouldnt they have said something? Now what happens and the equipment fails?????
If I could give 0 stars I would. I am speaking to the local News agencies because of how irresponsible this company is. People are losing their lives because of their customer service and promise to deliver equipment and they never show!!
I have a really painful experience with these people here in Sacramento. I worked with them for my CPAP in Richland Washington and they were great and very helpful and knowledgeable.I case it is just this office or area where they really need help. I just came back from Australia and their health care system is sooo much better!!
I have been waiting for 2 days for a replacement inogen that was ordered in October I keep calling them and every time I do they reset the delivery time I was supposed to leave yesterdayi hate this company wish my insurance company wouldnt use them and find a company that is reliable
All these negative reviews pretty much sums it up when dealing with Apria.Ive been stuck with them for 6 years and Ive seen it all. Medicare needs to shut them down.
I wish there was less than one star available. These people are the most unhelpful humans on our planet. It took nearly three minutes to get through their phone menu, then another two on hold, only to be told they wont sell a product to me unless I subscribe to their service.I do not and cannot recommend even giving them a call.
Our experience was good. We received the equipment we needed and the folks were all pleasant to deal with.
The worst customer service ever! Expect to be on hold for 45 -60 minutes
Nice people and patient. Took their time to explain everything. Had there sleep specialist call me and answer all my questions. Highly recommend this company.
I have been on the phone forever just pressing numbers to talk to an actual person!! ITS RIDICULOUS!! I just need oxygen for travel on an airplane. This is the worst customer service I have ever
This company is top notch, friendly and very professional. They will go out of their way to make sure the client is completely satisfied. Highly recommended!!
Kaiser uses this company and was surprised to hear this company mailed a bi-pap machine to ALS patient with wrong settings and refused to come to the house to adjust it.
Horrible customer service, we call the main line and then transferred to someone and they tell us to call a different number. Call that number and again wait for a rep to answer only to be told we need to call a different number to get service.
2 faulty regulators and they are waiting 4 days to fix the problem! They have no care for their patients at all.
The worst communication on equipment status. Shame on Kaiser in not demanding a more responsible service provider.
No answer. This is not the number for the location its the general customer service number and you will be on hold for at least 1 hour, if not more. These people suck when it comes to customer service.
The single worst customer service I have ever experienced. They could not be more unhelpful if they tried.
One of the most awful experiences of my life. Service is horrible if they actually answer the phone. This place doesnt deserve even 1 star!
Answer your god damn phones and deliver my oxygen. on second call with wait time of this one at 39 minutes and going, have not heard a single person yet
No stars if possible! I would NEVER EVER recommend this place if it wast for patients insurance contacted with this place I would never send anything here!!! NO ONE IS EVER ON THE SAME PAGE OR EVEN IN THE SAME BOOK!
Apria is the worst medical device provider I have ever had....Unfortunately, they are the only provider for Blue Shield inn Sacramento
Poor customer service Ive ever had I had to read it one star just to be able to leave a comment they dont even deserve that
You dont even deserve 1 star. I cant believe that you people are in the medical field at all. PLEASE, save us all and get into another profession.
THE WORST COMPANY EVER!! Their customer service is classless, baseless and horribly inefficient.
This location racially profiles job seekers. I have solid concrete physical evidence so do *not* try to tell me I am wrong!
Well, besides the fact that Kaiser and these guys dont talk, took me months to get my equipment, because I had to call them to get it every time.
Terrible customer service via phone. The phone connection is terrible from The Philippines and they cannot even update our address.
Call center in Manila, so sad, difficulties in getting updated files or information. when did this happen???
The worst company I have ever dealt with. Very rude customer service. Feel sorry for the elderly. Please shut them down
Im calling BBB ON this company. If i could give then negative stars it would be -2
No communication. these guys are horrible. cant get anyone local to answer phone.
They make it more and more difficult on the phone to order supplies then help u!
Worst customer service ever!!! if there was another place to go for the supplies I would.
Worst service ever do not recommend use anyone else
I hope you never need to call them. God help you if you do.
They deliver home health medical supplies.
HORRIBLE! HORRIBLE! HORRIBLE! My rating is ZERO stars.
In stead of stars i give them two fingers
Poor customer service...on hold, hung up after 18 minutes.
Great condition and very helpful people.
Worst excuse for a business ever !!!
This company leaves a lot to be desired.
Absolutely terrible service. Plan to spend a minimum of 30 minutes on hold and that is on a good day.The automated resupply service is even worse. If you cant talk the first time the machine calls thats it.They wont call again.Its a shame that the executives arent required to use the same system.When ever you call they are experiencing a heavier then normal call volume. What a bunch of BS.
Helped me when my leg was broken
Absolutely terrible
Not helpful
Horrible service
Apria is the absolute worst, needed replacement O2 concentrator, couldnt reach anyone after hours called at 8 am and was told within 4 hrs6hrs later got told it would be another 4 hrs hope our back up tank doesnt run out!!
This one star symbolizes a Black Hole for me. We had a priority order from Kaiser doctor for a hospital bed and wheelchair to be delivered Friday, got the hospital bed that day but not the wheelchair. Saturday comes no wheelchair but they bring wheelchair legs but not the wheelchair. I call they say we will have it by 9pm Saturday. Nope we stayed up all night no wheelchair. I call first thing Sunday morning..they say we will have it by 10am or driver will call us. Still no wheelchair as I sit here waiting.
1.5 (169 comments)
Review №1
2022-01-22Worst customer service ever. After waiting on hold 45 minutes to return their call Thursday, they tell me they will deliver a new suction machine to my house and pick up my old one the next day. So I wait home all day Friday. I finally get a call from the driver who tells me to put my old machine on the front porch. So I did that. Later I looked and he had picked up my old one and not left the new one! Luckily I had his cell phone number and called him immediately. He said he did not have a new one to deliver to me. So I told him to return my old one, which he did. In the meantime I am on hold with Apria for 45 minutes to be told they would have someone call me about delivery. No call. No delivery. I call again and am on hold for another hour to be told the same thing. No call. No delivery. I call back and am on hold for an hour and a half and they never answered. Still no delivery and I wasted my entire day. Kaiser needs to contract with a better company.
Review №2
2022-06-11This was absolutely the most horrendous experience ever, especially after having an emergency C section. I’m not sure if this was the hospital part, but they never came and talked to me to ask what sizes I would need for the pump horns. But anyway, Apria was originally going to deliver the pump to my hospital room (they didn’t give me the option to have it delivered to my house). So I was held up at the hospital longer than I needed to because I was waiting for my pump. I ended up calling Apria to ask if it could be delivered to my house instead, which they said yes. So I discharge from the hospital and when my pump arrived, they didn’t include the kit with it. It was literally just the pump itself. So I had to call back (late in the evening) to request the kit that goes with it. I was told that it would be delivered within 3 hours the very same night. It did not show up until the NEXT DAY AT 7:00PM. So I was not able to pump that entire time!! With twins waiting for mama’s milks, I was devastated to not be able to encourage my milk to drop ASAP because if no pump and my twins are in the NICU. The best part about all of this? THE PUMP WAS BROKEN. Only one side worked!!! So the hospital staff lent me a brand new Apria pump, which she gave to me at the hospital. Absolute nightmare of an experience.
Review №3
2022-03-17Beyond disgusted!! For two days have been promised delivery for a walker ordered on Feb. 14th. Over a month ago. Called again today because it was getting late. Was advised walker was on back order.......They have no problem collecting money in advance. THEY LIE TO YOU. Specifically Veronica and Jenny lied to me. They are incompetent. Maxine was honest and did her job. Sadly I was upset. She should get a raise. Apria does not deserve one star. This is our second experience with this company. The walker they supplied when leaving the hospital fell apart in the parking lot. At least it had a warranty. Thankfully my husband was not hurt. Avoid this company at all cost. If you are ordering this type of equipment you are already stressed. Apria will make it worse.
Review №4
2022-06-14If I could give Apria a zero or even a negative I would. I’ve called multiple times because they charged us when they were not supposed to. When I did call agents said items were taken care of, however, when I would call again to check on it agents stated there is nothing on file in regards to items. When I called almost by the fifth time with the same issue the agent hung up on me mid call. Their customer service is horrible. With all these negative reviews you would think a company would assess and retrain or fix this issue but they could careless. I wish Kaiser had other options. We’ve had to use Apria for oxygen and a breast pump. It has been a year of headaches with this horrible company.
Review №5
2022-06-07This is the most frustrating company to work with they leave you on hold for 20 or more minutes then disconnect your call . It took me 3 months to get my Cpap machine. Then 2 months to get the correct mask then still waiting for new head gear. They are the worst I dread having to deal with them
Review №6
2021-12-23Sacramento location does not answer their phone. I called for several weeks because my rental equipment didn’t come. The main call center sent them an email instructing them to contact me and they still didn’t. When they finally sent me my equipment (five weeks late) it was not working properly. Main call center said Sac would send someone out with a new unit and take my old one—the poor gentleman who came over did not get that memo and didn’t have a replacement unit for me. Meanwhile my rental time is ticking…UPDATE: I actually finally got in touch with the Sacramento location! (Its a month since my review.) Seems like they fixed their phones, since the hold music is actually playing now. Buuut then they told me that I would have to return my equipment three months from the date I was *supposed* to return it, not the date I actually received it. So Kaiser gets billed for three months when I only actually get it for ~60% of that time. They said they couldnt fix the end date, that Id have to contact Kaiser, but it was like pulling teeth to get them to give me (or Kaiser) any kind of record that I didnt receive the equipment on time. The person I talked to was polite about it, at least, and apologetic that Apria just had no way of telling Kaiser that I didnt receive my equipment.I finally managed to get them to give me a work order number so at the very least Kaiser can contact them about it. But it seems really fishy to me that they are unwilling to give any kind of written record that I didnt have the item for six of the weeks theyre billing for. Are they just pocketing the money that Kaiser paid them?
Review №7
2022-06-22Get a defective nebulizer machine, I call the number I was given by my Dr office, was told wrong dept 3 times! Finally get the correct person on the phone, no sorry its broken. Instead we can send Fedex to pick it up but they will likely lose it and its your word against theres and you would have to pay for it excuse me?! The thing is defective, she never apologized. Then gave me an address 25 minutes away telling me thats the only way I can guarantee the return. At that point I asked for a manager and she transferred me to someones voicemail. Doubt I will ever get a call back. I am not paying for a defective machine! ***I called again, asked to speak to leadership, not to be transferred to a voicemail, the agent pushed back (believe it was same agent as the first but neither gave there name and ignored me when I asked for it). The second agent put phone down I could hear some funky noises in the background before I was transferred to voicemail again! Now 2 messages to Michelle, unlikely she will call me back. UPDATE: Its been 2 months, no call back and I keep getting billed. I AM NOT PAYING FOR A BROKEN MACHINE!! Shredding the bills from them, maybe one day you will call me back and arrange to come get this machine?
Review №8
2022-03-26The staff there is unprofessional and cant get things right. I put one item on hold and that didnt happen. I specifically asked for a bed that can go up and down and they brought a cheap bed that does not go up and down and I have MS and need to transfer from my wheelchair to the bed or the bed to the wheelchair. They brought a hoyer lift that is so heavy that my mom cannot use and this was the item I put on hold. Basically Kaiser is useless, home health is useless and apria is useless
Review №9
2022-07-09Order a Guardian walker. Amazingly, it arrived the same day. I am using it as result of a hip replacement. I have been using it for 4 days and it is well made and serves the purpose it was intended for.
Review №10
2022-05-31Customer service takes for ever,Don’t ever give them a credit card or sign up for reoccurring payment, they will charge you first before the insurance, you have to spend hours on the phone trying to explain that this is an insurance responsibility not yours.