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Comments (199)
The employees were very nice and professional. The work was completed in the timeframe I was quoted. They explained the processes they were performing, alignment test with the camera, then reviewed the results with me so I could make a decision. Booking the appointment was very easy, I called, spoke with a representative who made sure the tires I wanted were in stock at my store, and then booked the appointment. When I arrived at my store they had my paperwork prepared, the manager reviewed everything with me. Overall a very good experience. Employees helpful and professional. Great service and price guarantee is an added bonus.
Disappointed on the last visit. Long story short, they did a alignment plus 4 new wheels...at least according to them they had....turns out I had a bent strut, which another mechanic had pointed out very easily (at another place). Came back to see if they would refund me for a service they clearly didnt do....how could you make an alignment if one of the struts is bent!?The last insult was them offering me a free alignment only if replaced the struts with them... their quote was 30 % more than the dealer.....why would I still give you business. SMH.
Had a great experience with service and timely manner but failed to ask or inform me of a alignment with 4 new tires. Probably never going back. Riding around 2 days until I realize something doesnt feel rght and call back and theyre like ohh yeah no but We can charge u 100$ if u come today. Got an alignment for 60$ after all so they were also trying to over charge me.
Had a great experience today getting some new tires. I was overpaying for the bill in cash and the service rep made me aware of it. I was touched by his honestly and gave me extra money back. Plus the service there was awesome.
Tire prices are good. But thats the only thing that keeps me going back. Their mechanic work is overpriced. Customer service wise they are polite and nice. But once you walk away from that counter they forget that you are there. My car was ready and sat for half an hour before they called me up to pay. I had to actually get up to pay myself or I would have sat there another hour probably. I had a somewhat attractive woman paying in front of me who they flirted with for 15 minutes before they charged her. When I came up to pay it was about a 3-minute transaction and we were done. And that wasnt the first time that happened to me The woman thing. But like I said the tire prices are not bad if you dont mind all the other stuff.
It was my first time being there and got excellent customer service! Frankie took the time to explain what options I had and help me order the tires I was looking for, with next day delivery. I got all four changed the next day and everyone was super friendly. Found a spot where I dont feel like Im being taken advantage of. Will definitely be back.
The customer service is excellent! The young man who assisted me (Mr. Castañeda) was knowledgeable, very caring, professional, and respectful of all customers. He gave us the best deal. He was also very apologetic that we had a longer wait than usual (he turned on the TV while we waited....we watched a really great movie and that helped us pass the time). The Jeep runs beautifully. The ride is so smooth! I highly recommend American Tire Depot in Montebello.
Stop around the tires are two or three hundred dollars more then what I found elsewhere they did not have the make I wanted so I checked around check the prices on the tires that have way way expensive there
The guys at the front desk have great customer service skills!! They treat the customer as they should! Quick in an Out!! Definitely will recommend American Tire Depot!! Keep up the Good Work!!
American Tire Depot in Montebello was great! I was expecting low tire pressure in my driver side front tire and little that I knew it was completely bald on the inside. I knew I needed tires and this was going to be my first replacement since I’ve had my vehicle. I need to be somewhere by 12pm and American Tire got me in and out by 10:45am. Frankie was great and gave a me a good deal on Michelin. I was getting quotes while driving over, and everyone was charging $800-$900. I was out the door spending only $700 because I need the alignment, but the tires were under $650. If you need tires America Tire Depot is the spot!
Again, I tried to buy tires from this place and my experience was not the best. I made an 8:30 appointment on the website and cot a confirmation. On arrival I was told my tires were not in stock and they might be on a 12:30 or 4:30 truck. Its pointlessly to have an appointment if you can not meet the time frame. I had to rearranged my day to accommodate the lack of this stores planning yet again. Never will I shop or recommend this store. Big fail on their part.
Great place for your tire needs. They have great credit offers to help with your emergency tire needs. Quick service.
Best prices across the board. This location’s customer service is great. Fred went above an beyond to make sure we were taken care off so I will definitely be coming back.I bought 4 tires, did an alignment and an oil change. Make sure you book an appointment before you visit to make sure the tires your car needs are in stock. I had to order mine.
Ill admit that I should have not gone to a tire place for a diagnostic, however, they have AC repair advertised so my husband took our car for a diagnostic. The diagnosis showed that all we needed was an AC recharge, which we paid for at $200 including the diagnostic fee. After driving the car for a few days, we realized the AC was still not getting cold, especially when the car was idle. So we took it back only to be told that now we need an AC compressor and the air coming from the ac went from kinda cool to warm. So whatever they did the second time made it worse and they discovered something that they didnt the first time which makes me wonder if they even did a thorough diagnosis in the first place. Basically I paid for them to not fix anything and cant even apply that to the $700 they want to charge me for a new compressor. I am at a complete loss and so frustrated. (As of 10/26/21, no one has reached out to me so these district manager follow ups are fake and automated)
Everyone working was super laid back, helpful and friendly. Prices are good and I was in and out in less than an hour for my tire needs. There were about 3 cars ahead of mine 🤗
This place doesnt disappoint! We have been coming here for years and all of the service associates are amazing. The team has always provided us with THE BEST PRICES and EXCELLENT customer service, so much that we have recommended this shop to our friends and family.. Very friendly and professional, thank you for taking care of us!
Went to see if they could help me. They did. Thanks to Frank and his assistant manager. I decided to get my oil changed also. Good price. Im gonna tell my family, friends and co-workers about ATD. They helped me out.
American tire Depot did a great job installing my new set of off road tires. The guys do quality work in a timely manner. The shop also carries a wide range of tires and firme rims check them out.
Ive always went to American Tires but never to this store. The guys at the counter were cool. They were very nice and gave me an estimated time to how long it would be before they started the work so that I knew the time frame. Which is awesome because Ive paid and ended up just sitting there for hours in another store.
After two front tires are changed, my car start to make big noices. I have to drive back and let them to balance the tire again. Non professional service. You cant trust the work they done for you. Dont go again. No wonder they have very few customers there.Also, the management is very bad. I was told the tires will be ready at 11:00 am. I arrived there 11:30 and have to wait two more hours to change only two tires. They have several employees but only two of them working. You would see lots of employees until lunch time.The manager is very young, looks like a kids. I dont know how the business can survive under this guys management.
First time here, and I have to say they have great service; I had 2 nails in one of my tires and they took care of it for me. Told them I was in a time crunch and they had me in and out right away. Even told me about some issues with my vehicle that I didnt notice before going in. Great location right on Whittier off Montebello Blvd. Large, clean waiting room with tv, radio, vending machines, restrooms, etc. to make customers comfortable while waiting. Top notch, definitely recommend them to anyone!
Love the way Im treated Here ask for Dave hes a real help
First time here to the shop and its definitely not my last one Albert gave me VIP treatment, my wait time is between 50 min which is very good to change 4 Wheels. The price definitely beat all the other tire shops I went to.Ill come get my wheels for my classic car here yay
Worst service ever. Workers seemed liked they hated working there. Made me wait 30 min while their computer rebooted then told me itd take an hour and a half wait just to UG a tire I was willing to pay for. When asking them questions they answered with short, vague answers like I was a bad guy for being curious on how long the wait was. Meanwhile the mechanics were in the back on their phones eating snacks. Never this location again. I drove off to the tire down the street. Plugged my tire in 15min. Go to Whittier and Hay Ave instead. Good dudes.
Gois tire deal on line. Purchased them and went right in with appointment.
My friend recommended me to American Tire Depot. My career requires me to drive A LOT like 300 miles a day so maintaining my car is important. I also happen to have two kids in college that also have their own cars. So you can imagine how annoyed I was when this year I had to replace tires on all THREE cars. I started looking online comparing prices, reviews, and warranties to get the best bang for my buck. On all three instances I visited American Tire Depot I was helped by Eddie. He was very friendly and helpful. Now, the guy can talk and he’s definitely a salesman, but as a District Manager you appreciate salesman. If he comes off like he’s trying to sell you something that’s because he is, but he knows how to wheel and deal. If you’re someone who likes to haggle and Eddie will do a good job of making you feel like you won. Also they have a great road hazard warranty. I have driven in with a nail and I’m in and out within an hour. Easy. Wish they had a better website so you can get quotes, but hey it’s worth giving them a shot for their prices alone.
I have a new model Pathfinder with newer type tires. ATD was able to get my tire size in the same day and install them when the dealers were unable to do so. Thanks ATD!
As soon as a walked in I went out. The place has spider-webs on the display tires. I went straight to buy a set of wheels and tires but one of the people on the front desk told me to wait because he was busied. What a rude person in the wrong job. Customers are first. At least he could say I help you in a minute, with a lil bit of courtesy
I had such a great experience getting tires for my car at such a great price. Fred was very helpful and made the process easy and fast. All the other employees were very polite and funny and the shop had a good vibe. I will definitely return in the future and recommend it to everyone!
These guys are freaking awesome. Just had a tire rotation done because the dealership didnt do it when I went in for an oil change (after telling them I wanted it)... Said it would take an hour, took even less than that and they gave me a great deal. This is my go to shop in my area, and the great customer service means Ill definitely be back! Thanks again guys.
I have been a steady patron of American Tire Depot for years and Im always satisfied with the customer service. Specifically, Frankie be store manager is always awesome and genuinely always trying to help. All of my vehicles have been serviced by Frankie at numerous stores; Montebello crew is one of the best that I have seen. Ive never felt pressured to buy anything that I dont need.
Went in for some tires for my Jaguar F Type and Israel was absolutely amazing. He definitely gave that personal feel to the whole experience. The price I was quoted over the phone did change a bit and Israel took the time to call me and notify me about this before I got there. Then, when I arrived, there was another price change... Nothing incredibly significant, but if it would have been anyone else assisting me, I am sure I would have walked away. Israel laid it all out, was apologetic but kept it as the kids say now a days, 100. He had his team install the tires, had good conversation with me and never made me feel like I was being taken advantage of or like he was doing me a favor. It felt like he was doing his job, and I could see he was doing it well.I thanked him and his staff for staying open after closing time, and the last thing he told me before I left was, We really appreciate your business, and dont worry about us being here late, were happy to help not just you, but the rest of the community as well. Made it feel like those old mom and pops shops that used to really care about their clients.Thanks again for getting me back on the road safely and for providing stellar service Israel. I highly recommend this place to anyone that needs tires.Dave
My first time ever buying new tires and having them installed Frankie was the guy helping me out he was friendly and very professional I would definitely give my experience a 5 star and will recommend all my friends and family to go there
I have bought tires in the past from this place and because of the great service it became my go-to place for flat tires. Recently, my wife had this problem and off she went to get her tire fixed. She was told that she had to wait at least an hour since there were customers ahead of her. She was in a rush and asked all kinds of questions and wondered if maybe someone could take a look at least to see how bad the tire was. They were very busy but Mr Robert went beyond and told her to show him the tire. He wanted to do a quick test and the first object he found to do this, since he didn’t carry any tools, was his own pen. As it turned out, the nail was so short that it didn’t puncture the tire but Mr Robert’s pen broke. The highlight of this experience is more about how far the employee or supervisor is willing to go to provide excellent service. We are so grateful Mr Robert was there the time of our visit and we haven’t forgotten we owe him a pen, we’re looking for a very nice one. There is also another great experience when Juan, also went beyond and with patience explained all of our options when we acquired tires. Thank you very much for this great service. We will always go back to American Tire Depot.
My family and I had been going to this place for my tire replacement and brake repairs for years now. Today Frank and David were there for me. Great people and easy to talk to. I surely recommend this place.
Came in looking for an oil change and I was helped immediately by Alberto! Great guy, told me everything I needed to know and I was out before I knew it! If you go here ask for him he’ll take care of you. 🤙🏼
Having to wait with my children 3 + hrs for a simple oil change and to top it off bad customer service from an unprofessional employee/clerk by the name of Frankie was unpleasant and unacceptable for a paying customer. I had to ask the mechanics for change because the employee named Frankie was rude enough to tell me they dont have change for 100 dollar bill and to get change somewhere else . He wouldnt give me my keys until i paid exact change for the service rendered. I asked to talk to the manager and employee said i would have to wait 2 hr for that. Sure going to file a complaint with the BAR ( Bureau of Automotive Repair ) for bad customer service. Frankie needs training!
Got an alignment done, had to ask for the printout, i would almost say that i hardly believe they did anything, but i can feel a difference in the way it drives and my tread is wearing on my tires.But the bigger caviat is i asked them if they could check my back left tire to see where it might be flat. They did find the nail, but said they couldnt repair it because the tread is too low. I think it was his way of getting me to buy a new set of tires out of me. So they just filled it, and rather than argue i just took it to express tires and auto service on whittier and downey, and they patched it right up for 20$Usually american tire depot has been pretty good to me, but i wouldnt go to this one again. I will be getting new tires but not from this location.
I got tires from American tire depot 2 years ago. I got a flat on memorial day. Took my car in for the tire to be fixed since it was still on warranty. They told me that it would be 2hours since there were 5 cars ahead of me. So I left it there..... To my surprise 10 minutes after getting home ( and I live just 2 miles from that location.) They called me and said it was ready. Man wasnt a waste of time. They fixed it really fast and did a great job. They even set the air pressure to all my tires. Thanks again everyone there at Montebello location.
Want to talk about RUDE… I got a flat tire while driving down Whittier Blvd with my newborn baby in the car, panicked I turned into the tire shop and I just wanted to ask if they had time to look at it for me, the gentleman yelled park in back at me, I just said sir I have a question he said I won’t talk to you till you park in back, I could barely even drive my car off that lot let alone pull it in back.I would..I refused to even attempt to talk because I could already tell they were not going to be helpful I drove across the street to a tire company next to cvs and right away the gentlemen’s was able to assist me & super friendly..
Got a flat while driving to work. Took my car in to get the tire changed. But they found out that my rim had also cracked from the inside since this was the second time it got really hit by a pothole. I opt-out on repairing the rim since it was already too bend so at the end I couldnt even get my tire on but it wasnt their fault. The reason they got 5 stars is that they even didnt charge to put my spare tire and for all the work to diagnose my car. Great customer service!!
I had one tire that needs to be replaced. So the clerk was able to order the exact replacement tire for the next day delivery. Im definitely coming back when I need all four.
Great experience with Alberto, who was very efficient and pleasant to work with.I drove from Temple City because the Rosemead store did not what I needed. It was well worth the drive. Thank you Alberto. You were awesome!
I needed 2 back tires. My family mechanic Jacks Auto highly recommend this place long time ago, so this was my third or fourth visit. I have always been extremely happy with the reasonable prices and the friendly service. This time I signed up for financing which was a added plus.I will highly recommend this place to all my family and friends and will continue going back myself.
There are more than 5 tire shops locations close to me, but this is the best, I like the most, and always visit. Welcoming management, professional service, honest treat! What else we need right?By the way the do all type of car service, with reasonable cost and alignment as well!
Ive been going to American tires for over 8 years and 4 cars .This place is awesome lowest price in town.. You cant beat the customer service... And the guy who repairs flats bald guy.... Hes a good worker very courteous and Im glad he works on my cars.... And David the mechanic is awesome too.... So if you need tires go see American tires theyll take care of you 👊
Best price around town, fast and great service.
Their work is good, but sometimes they have long wait times. If you have a lowered car, they might make a big deal about it and let you know they might be able to service it if they cant get it on the lift. The lifetime alignment is a great deal, I recommend you get it. Only issue is they might take a while to do the job on subsequent visits cause theyre not making money off you so you are low priority on the list.
Being a woman, the service I received was veryProfessional. I went into the store to have a nail removed from my tire, Mr Mendoza showed meonce my vehicle was up the cracks in my tires.My tires were 1 month shy of 6 years old. I purchased my tires from this store 6 yrs ago.I really appreciate the service and professionalismI received. Prices were right.
I inquired on synthetic oil change and they had deal that includes free tire rotation. They finished in about an hour. Service was great with a good price compared to a few places I called. I would come back.
The customer service is outstanding. Nick was able to get the tires for my van in a hour and setup a appt to have them installed the same day. Great prices on tires and services. Highly recommend American Tire Depot. You can go on line and request a quote and get an answer in 10 minutes or less. A-1 in my book
Best tire service in LA/Montebello: Fast, reliable, trustworthy, and friendly.My story is not unique to this store I am guessing. I was a walk-in customer. I asked for two tires. A employer by the name of Robert helped me. They replaced my tires on the same day and even waited a few minutes after closing so that I can swing by to pick up my car on the same day. I can’t imagine better service. It was just a wonderful experience I will never forget.
Honestly Ive been coming here for years . Customer service was always spectacular ! Its actually part of the reason why I would return I mean beside them always having good prices. But since American tire depot rotates their employees to different locations very so often . Now I feel as its not the same . Went In today and customer service was poor . They Didnt seem too interested in helping one out. Them seemed like they were just interested in making money .
From the moment you walk in I felt how bad the customer service was. Bad thing is I had driven my car in on a bad flat tire and I didn’t want to risk driving it. Alfredo or so he said his name was, was rude short and non helpful. Said it would take an hour to get even an answer. I had to go back and ask him what the process was. Turns out my tire had to be replaced. The tire was quoted to me at $80 yet I walked out paying $123 after added fees that weren’t quoted to me. Please do elsewhere and don’t get ripped off.
American Tire Depot in Montebello is the best place to go to get service done right on your vehicle. My mechanic is Dave! He is the best and knows his job well! Thank you for your excellent work Dave! Great customer service!
These guys are friendly, knowledgeable and willing to help in any way possible. They take the time to educate and always find the best possible deals. They stand behind their products with great warranties and honor price quotes. The location is great too because if the work that needs to be done will take a while, there’s lots of places in walking distance to eat 🍔
The people here are professional, knowledgeable of what is needed and ask the right questions. They are friendly and very communicative during the entire process. I would recommend this location and everyone who works here. They are great.
It was a great experience Albert was honest and only serviced what was needed gave me a honest and fair price and said the rest was in great shape I appreciated his honesty very much especially as being a woman and not having the knowledge of servicing my vehicle.
Great customer service! Rarely have I been educated about the product I was purchasing by any vendor. They usually only want small talk to get me to buy the most expensive product. Not at American Tire Depot. Received more than what I came in for, and saved some money! I will return.
Possibly mind blowing fact: American Tire Depot performs puncture repairs and tire rotation for FREE. Yes, of course, they are going to inspect your vehicle and would like your future business. That doesnt change the fact this is one cool policy! As always, be as informed as possible when you take your vehicle to ANY mechanic. Tip: Try to arrive when they first open. They can get pretty busy.
Thank you for such awesome service on my car. As well as as the team giving such great customer service. Outstanding communication with the complete Sevice. Definitely recommend others to try your shop out!🥰
So I heard about this place from a family friend whos gone to another location. They said that they had affordable tires. I decided to give them a try. Called Thursday and was able to make an appointment for Friday. Which I thought was nice. Also they needed to order my tired which I was told it would be delivered at the shop the day of the appointment. The quoted price was also reasonable. The telephone encounter I had was completely different from the in person encounter at the shop. Appointment scheduled for 2pm. Right away the sales rep says there behind and my car wouldnt be ready until 5pm. Even though it was for a simple 1 tire change. I was understanding. It literally took 30 mins for me to be told this when it should had only taken 5 mins. The manager (I believe his name is Jonh) was really nice. He said hell do his best to get my car done sooner but most likely not until 5pm. 5pm comes around and he calls me to tell me that the car is done. I go back to the shop to pay and leave. The original rep said there still working on the car. Ummmm your boss just called to say other wise. Time passing and me waiting. For my car which was done already but he didnt know or ask or whatever. I could had been out of the shop with my car by 5pm instead Im leaving at 530pm. Long story short is the place is simi affordable but lacks organization and communication skills. I probably wont be going back.
First time customer and I was terribly disappointed. I ordered my tires online and made an appointment. I show up early and I wait since I have time before my appointment time. Come my appointment time I’m still waiting and 20 minutes after my appointment time I’m told they don’t have my tires and if I would like to wait a few hours. Why did I even make an appointment if I would be expected to still wait a few hours?? I would have thought they’d offer a similar alternative, but seemed like they were too busy to even try. I will be getting my tires replaced elsewhere now and would not recommend this place to anyone.
Great experience until I received the “sales” call which was about an issue I already knew about. As I politely declined, the employee pressed the issue until I declined two more times. As I was asking about the time frame for picking up my car, he hung up on me. 😤On a positive note, Nick was very professional and delightful to work with. I would recommend him to everyone who goes the Montebello American Tire Depot. He was not the person who hung up on me.
My wife went in for flat tire they told her 2 hours before they can help her. They let her leave on a flat tire did not even offer to put air in the tire.WOW GREAT CUSTOMER SERVICE!!!!
Great service. Awesome people. Youll feel at ease here with their friendly helpful staff and feel reassured that youre being well taken care of and at affordable and reasonable prices. Gotten tires, oil changes and services, brakes and rotors, alignments etc. all done very well with no after problems. Only thing id get were flats and theyd fix or replace with no hassle or extra fees thanks to the warranty they offer on tires. Nick is always friendly and helpful and they always let you know what youll need and around when and not try to push extra uneeded services but will give you a heads up on what you will need to be serviced in the future and their price. This is my go to spot for any service. Ive reccomended friends and family and like me, they leave with a smile on their face and no holes in their wallet/pocket.
Best costumer service ever! Nicest staff there is, treated me super well. Went in for a flat tire, no charge and honestly made my day. Definitely the best place to go. Thank you again!!
Came in for a qoute ended up walking out with a new tires and wheels and shock and struts replaced.This place was great i had been to 4 other places looking to get close to the original wheels for my older expedition. Since it is a 98 most places required me to order and wait.I was able to walk out 4 hours later, happy with the end results. These guys were nice and quick about the work. Definently would come here again!!
Super nice, a guy named Juan took care of my trouble, in less than half an hour I was out of there. I recommend the tire insurance, around 10 bucks for each, so helpful, Ive gotten my tires repaired three times in 4 months! With no extra fees!
When I learn that American tire Depot had the tires for my car and others service its was a win for me especially after searching around with no luck. The staff are friendly and well informed. They will answer any questions and concerns you have. I really appreciate Juanita Valdez for her time, her effort, and her patience on helping me purchase my tires. After experiencing their great service I felt confident that I made a great purchase.Thanks America tire depot and Juanita.😀
I’ve been going to these guys for the past 10 years, before they changed the name from Goodyear. The mechanics usually stay the same while managers rotate every few seasons. I have never had a bad experience there and I often compare prices for every service. They friendly and helpful.
Excellent service. Everyone was awesome. No waiting . Car was ready on time. I was not overcharged like other places. I will keep bringing my car for services.
I have had my oil changed at American Tire Depot in Rosemead and Montebello. They have always been professional and up front with their pricing. Theyve helped me see I was being taken advantage of by the local Chevy dealers so they will continue to have my business!! 😊👍
Great customer service! Fred and Fernando are awesome, kind, and quick to help. I had a screw in my tire and they were great about taking care of it. I highly recommend American Tire Depot!
I am so happy I did not give up abs settle with the laziness and attitude of David, manager at American Tire Depot in Rosemead because he did not care about my needs and did not wanted to work. He even wanted to sale me tires that same day and wanted me to wait until Monday. So I called the one Montebello and spoke within Juanita who I explained to her and she told me she can get the tires I needed within 1 hour.So from Rosemead I drove to American Tire Depot and her co worker Mike started to assist me but Juanita already had ready my invoice with my the tires I wanted. She even gave me a better price on 4 brand new Michelin Defenders and applied all the appropriate discounts. Because I am not rich and I am on a budget I almost only do two tires ( I found out there that my nightmare with kuhmo tires of loosing air was the tpms valve) but I wanted to get the $50 Visa prepaid card and $70 Michelin prepaid card I decided to get the 4 tires and pay balancing and even purchased warranty but Mike graciously gave me additional discount and top of that their manager Nick went ahead of his busy schedule to go get me a gallon of gas which was free no charge at all.I just got my tires on Saturday August 11, 2018 and it feels great driving my car with new tires.I highly want to recommend and thanks the team at American Tire Depot for going beyond in taking care of me. But I observed that they take cate of all customer needs and I hope management can reward this team for working hard in taking care of each customer situation.
So my front tires started to show really bad cracks on the side walls. Theses are tires I bought from them because ATD referred them to me. Keep in mind I still have warranty on these tires.. so they tell me they cant honor their warranty and can only give me a discount. Sad .... they lost a customer today.
Set appointment for 430pm and when I got there Renne told me he had 3 alignment ahead of me and it would take a few hours. I told him my appointment and he took care of me right away. Very efficient, clean place and friendly service. Highly recommend this place for tires and alignment.
I have never had a bad experience here. I just recently came to this location and had work done on my vehicle. I came first thing on a Thursday morning, because it does get pretty busy on the weekend. I had been neglecting some basic service things on my truck for a little while because I knew it was getting close to having to replace my tires and I wanted to get it all done at once. When came in, they replaced my tires, did an oil change, rear shocks (which I knew were bad I could feel it), brake fluid, power steering fluid flush, rear differential, replaced my air filter, topped off my windshield wiper fluid and few other things that I cannot remember right now. Jon, John, and Carlos, the guys in the store were very nice, and professional. I dealt mainly with Jon, he was not condescending to me which being a woman who drives a truck I find happens a lot with most mechanics I end up going to, they try to get all pushy and speak to me as If I have no clue what they are talking about and try to sell me/ have me replace things that do not need to be changed or replaced, this was not the case here. Jon was 100% helpful, polite, and made sure I was set on everything. These guys are my go to when it comes to anything tire related, or straight forward maintenance issues. Highly Recommend.
Car sat there untouched for about 30-40min. Theres 2 other customers with me 9am on Wednesday and I was getting an oil change and rotation. As they knocked out the drain and rotation I made a call and thats how I know approximately how long it was before it was touched and I was consulted. I also literally stood there watching it. A bit unacceptable why it took so long.. not like I had disappeared nor was there for some major service. Friendly guys but a little distracted.. It took about an hour as estimated Ill give them that but still. It just sat there and that bothers me when I couldve left sooner and wouldve been 5 stars. I mean who likes to wait?
Great customer service. Nick is so helpful and knowledgeable. I had my tires and brakes changed at this location. Thanks for the friendly staff, its been such a pleasant experience for me.
I made an appointment for 8am to get my tire replaced. I get there and am told that the tire is at a warehouse and that it won’t be until the afternoon until it arrives and can be installed. I drive back home and give them a call around 2pm to ask for a status update. I am told that the tire is en route and that I can head over around 2:30pm. I get to the shop and am told to take a seat and that my tire will be changed ASAP... fast forward to 5:45pm.. I am still sitting around waiting for my one tire to be changed.. Needless to say I’m not impressed that I have to take a full day off work just to sit around and wait for a job that literally doesn’t take longer than 10 minutes to do.. next time I will just ask for the tire and install it myself in the parking lot
The worst, told me i needed all 4 tires and as soon as a report had to be given for warranty to manufacturers they told tire company that two were still good. they didnt want to cover my tires that were warranted for 70,000 miles and only got 30,000 miles with all balance and rotation receipts for proof. service sucked, dont go there at all!!!!
I was pricing wheel alignment and couldnt pass up the Senior Carole discount talk down price. I will be taking my car for my next oil change. Try them ! Youll like the service and prices. Talk to Mister I
Great service honest work. I bought 4 new tires and an alignment done. I think the guy who serviced my car was named David or Dave. He does Excellent work. And the manager is a stand up guy. If u want cheap rubber he will sell u cheap rubber but will tell u STRAIGHT UP wat u r getting.He recommended me to get the top of the line all season tires b cuz I travel a lot. Paid a couple hundred more but has been worth it so far. Performance and SAFETY is most important. Definitely going back.
I just want to give a special shout out to this amazing establishment, and the three special guys that took great care of me today. Nick, Eddie and Edward, you guys are great! Thanks for getting me safely on the road again and providing me with exceptional service. See you all soon, when I purchase my new tires, for m Chevy Camaro!😉
They do excellent work.
The best experience ever, since the moment I called I got top of the line customer service. The service was fast, best pricing I found, and friendly. Thank you to Franklin, & Albert.
Great service. Best deals in town. Stopped by to get new rubber. Told them my budget. They helped me pick out a great set of tires. Aligned my car. And the difference is night and day. Very next day i was almost involved in a collision. I was able to avoid it by stopping on a dime. I credit this to the great staff who helped me pick out the best possible tire for my money. Very friendly staff. Never rush you and take there time to get you what you need not just what they have. The guy drove to there warehouse to get the tires i wanted the same day.Dave also very knowledgeable and proffesional. Keep up the great work. Il b a customer as long as they are there.
They have great customer service and go out there way to help you they explain everything to the te .me being a woman im usually hesitant because I dont want to get cheated . I didnt have that problem hear everything they said the stuck to it they even changed my key battery for me Andrew was very nice over the phone and in person ill be coming here from now on
Set an early am appointment, when I arrived there, there was a number of walk ins in line, the gentleman solely behind the counter(F.Oliva) was clearly overwhelmed by the rush of walk-ins, but addressed each and everyones requests for repair and maintenance in a professional manner, though I had an appt.scheduled, Mr.Oliva kept apologizing for the situation, I didnt mind to much because of his professionalism during an unexpected rush of customers, I probably wouldnt have been so understanding if it were not for Mr.Olivas demeanor, Thank you and Kudos Mr.Olivas youll be seeing me again in 3000 miles from now.
Clean place I’ll give it that shop area keept clean as well . customer service needs improvement the service writer whom helped me needs training in customer service . I had to go up to the counter and ask what was up with my truck .After doing so all he said was you need brakes didn’t bother to give me a price while I was there nore give me options on gettin brakes done . Before leaving I checked the oil level and it was one quart low on oil not good my fiancée drives this truck with my son if I didn’t check the oil who knows what could of happened . I pretended to not know about cars to see how they would treat me and I gotta say the ow er of this place needs to get these guys trained or a better crew won’t be going back that’s for sure
Went in there to get my tire sensor light checked out.Alberto took care of it. Honest shop, charged me for what they did. No rip offs here. Thank you
I been there once... They did a great job on my car. Now Im going to take my wifes SUV too.UPDATE: Both my wife and myself take our cars here for regular maintenance.If you ever bring your vehicle here. Always ask for Tony. His the best!RECENT UPDATE: I started coming here 6 years ago. Main reason I continue was the customer service. Especially a former manager Tony who has since move to another location. Ever since he left customer service has gone down the drain. Last two experience were BAD!Im debating wether to go back or start looking for a new location.July 24th. 2018 UPDATE:I gave them a 2nd chance. It seems management and personal has changed. Since my last two horrible experiences. New store manager Nick took my previous concerns seriously and earn my trust for me to go back again. They worked on my wifes SUV and did a fantastic job. I will bring my car too. Thank you Nick! 👍
I was really bummed out that three of my tires were flat however American tire depot relieved my stress they were super professional and gave me a great deal. Adriana and Frank assisted me and we’re great . I will definitely go back. 👍👍🤓
Tony is the best!! I started going here for my tire needs 2 years ago and Tonys great service convinced me. I bought tires for 3 of my cars here since and have recommended my family here as well. Dont shop anywhere else just go see Tony here.
When I got there I had a bubble on my tire was almost holding time and the manager Nick said no worries Ill help you out ring just give us a few minutes and I will make sure you have your tire you got my tire installed it within 15 minutes and I was on my way life-saving experience again it was almost Closing Time extra time till 5:20 on a Saturday evening. Thank u Nick Manager
Great and friendly service. Amazing people!! Took the time to find me what I was looking for and Always go above and beyond with taking care of my car.
Super nice guys and did a great job mounting tires for me. They explained everything and charged a very reasonable price. Ill be back for sure!
Make sure you check you invoice when you buy tires from there. The sales guy says gives you one price the. Charges something else. The guy gives you a higher price then what they have online. He said $100 for the alignment but charded $120 and also charged $20 extra per tire. On top of all this he said i would reaceave the $70 rebate (for buying 4 continental tires) which i still havent gotten. I called the number nobady picks up alway goes to voicemail, with no response back. Screw these idiots. Never taking my car there again. Wish i could give them 0 stars.
I had to get new tires and an alignment. Fast, friendly service. Reasonable pricing too - will definitely be returning!
Worse customer service ever Frank is so rude I would give zero stars if I could, lost me as a customer and I would never recommend anyone .
Israel was very helpful (he even loaned me his phone charger!), explaining what needed to be done beforehand. I hadnt planned to spend a lot of time there, but Im glad I did to make sure everything was taken care of. Thanks!
In and out got my oil change and tire rotation. It took 60 minutes I like it fast and easy to keep me on track with my day
Excellent service, very polite and professional technicians. I am thankful i was referred to this shop ad i am fully satisfied on my wheel alignment for my 2008 Mercedes c300. Thanks gor the hook up guys!!
Very helpful, I had a nail on one of my back tires and they fixed it. Quick and accurate service. Definitely will come back.
Be aware of this store, I had a bad experience at this branch. They lied to me about changing my cars oil. I brought two cars: A Camry 2001 for a tire replacement and oil change and a Kia Optima 2014 for an oil change. I was waiting at the parking lot for them to finish. When they gave me the cars I noticed that both cars didn’t have stickers on the window and the fluid light for windshield wiper fluid was still on for the Kia Optima. I politely asked the mechanic for the stickers and to check why the warning lights for the Optima are still on.He brought me back only one sticker for the Camry and when I asked what about the Optima he went like “OH YOU WANT A STICKER FOR THIS CAR TOO?!”. His surprised and confused response made me suspicious, so I immediately opened the hoods for both cars and I removed engine oil dipstick to check the quality of the oil. It turned out that the oil was new for the Camry but to my surprise not for the Kia Optima. The oil was BLACK & OLD. I then checked the oil cap and there was no evidence of handprints on the cap where one adds the new oil.I called the employee from the front disk to take a look at it. He was so shady : 1) he said there was no need for stickers since I was buying high millage oil 2) they don’t add new oil from the oil fill cap located at the top of the engine 3) the reason why the oil is black for the Optima is because the engine supposedly is dirty from inside “IT IS NEW CAR”. He didn’t even bother to investigate the matter and swore he saw the mechanic changing the oil. I would have had no problem if there was a mistake but this is theft. How many people roll off the lot paying $40 and getting nothing. Very scary!I left the shop and I called the district manger to report the issue. He gave me 2 free oil changes and said he would speak to them so this doesn’t happen again. I took the car to a different American Tire Depot location; the oil turned out to be old which proved that the other store did not change it.This is unjust because no one would’ve taken responsibility if my car engine died. I’m glad I checked the cars before I left the store and very thankful for the district manger for responding so fast to have it taken care of.
Great services from the moment I got there. Very helpful and did not wait long to get my new tires put on. Highly recommended.
My experience here was great! The staff is very professional, honest and they perform their jobs very efficiently. I highly recommend this place!
This was my 2nd purchase of a full set of tires from the Montebello store and the price of tires were the best I found (and believe me I shopped around before I went to them). Customer service was great too.
From my call with Adrianna, great customer service, and the great service from Freddy from the time I walked in, got everything done and new tires for s reasonable price, paid so much less then what the dealership was asking, I will continue to bring my car here for service.
This place is great! I needed a new tire, and the manager was so efficient in finding the best deal for me. I will always buy tires here!
MENDOZA ( employee ) he’s was telling me my car takes only synthetic oil .I took my car for the last 10 years to Toyota dealers and always do conventional oil .Why this guys Said NO you can’t do that .My card is 17 years old never used synthetic.Also this business posted online coupon $24.95With complementary inspectionBattery inspectionInspection belts & hosesTire rotation etc etcThey didn’t do anything.FAKE ADVERTISEMENT!!!First & last time visit this place .Mendoza go back and take a training .Note: I over paid for conventional oil .
I got four new tires . they change tires in 20 minutes which is good .. The part that I dont like is that they try so hard to sell me something that I dont want . like the warranty .Bad experience Im not coming back.
Work I requested was completed in ggid time. Free tire rotation and free alignment on my new tire account. Checked my problem, called me with estimate of work they felt needed to be done. I agreed. And got a recommendation on some future work that I agreed with.
Good customer service. Nice people. Gives a good deal. Shout out to Nick n Fernando. Did not get mechanics name who work on strutt n shocks - thank u also.
Went in for oild change the Manager is great got me out quickly my go two spot...make appointment there busy....
When I dropped off my car for oil change, I was told the price is $25. When I came to pick up I was charged $35. When I questioned, the guy said it is tax. $10 tax???? Service was slow too.
Excellent, fast, friendly service
Excellent service from Albert and Fred from the front desk they were very welcoming and knowledegable, will be coming back for any future tire problems 👍
First of all I had an appointment @ 8 because thats the time they open on Saturday, I got there 15 min. earlier & they tell me it was a 2 hrs wait ( whats the point of making an appointment?).anyways, I Ieft my car there and went back 3 hrs later and my car was still were I left it, they were doing other cars that got there after me. I was so pissed off I asked for my keys and left.This was the worst customer service ever. I wish I could leave a zero star rating.
I was taken care by Fred, a gentleman at the front desk and I can say he is very knowledgeable and extremely helpful. They did a wonderful job for my wife’s van.
Went to get 2 new tires and an alignment and my experience was great. Nice and friendly staff as well.
I paid $700 on my tires.A year and a half later they tell me I need new ones. They told 80,000 miles warranty its only been half of that . The warranty is B.S..Im going somewhere else to get my new tires.
They were very nice, gave me new tires at a reasonable price. Fred helped me!! Thank you.
Such great service..the men are always fun and honest. You can tell them dont lie to me whats the cost and do I need it..they will tell you. Everyone needs to make money but they in my case wont RIP you off..
Came in for a new tire. Israel was very helpful and friendly. Great customer service. Thank you for all your help. I will definitely come back here.
Had a nail in my tire & was in and out so fast and I was extremely pleased with the assistance & service I received. I cannot thank them enough for their hospitality!
I would highly recommend this place they’re very fast I came in so they can patch my tire and I was in and out they are very friendly super satisfied.
Hi my experience was outstanding at this place in Montebello American tire Depot the nicest thing Ive experienced was that they were going to close soon and they stayed for extra hour to serve me and Im happy and thank you at American tire Depot.
I just called to see how much I would be spending on a set of tires. I spoke to Joel. Joel said I would be spending $800- $900 without even asking for the year, make or model of the vehicle.. I felt like he didnt want to speak to me because I am a female.. I felt to discriminated.. Joel should be re-assigned to cleaning toilets and taking out trash instead of answering phones and being super rude..
I am very happy with my new tires and with these professionals here at American Tire Depot Montebello I was well taken care of, good and quick. I would definitely recommend this tire shop to everyone...... Thank you American Tire
I’ve always had a great experience here. I have taken my car and truck and the service has always been on point. Customer service as well!
Nick was awesome and gave us the best price for economical tires! Work was done and finished in an hour. Great service
Customer service is outstanding, Everyone is very friendly. Definitely coming back. Frankie was super awesome !!
The old man in the front desk was rude and unprofessional, I had to get tire size using google because apparently he only read tire size not year make and model of cars. Then he just sent me off with a unpleasant attitude. Workers at the shop didnt even help me find my way into the office they were just starring and smoking.. no recomiendo a nadien este lugar tan chafa
Great experience from setting the appointment to the completed service! Definitely will recommend to others & return if needed!
The guys where very kind I was very pleased with the service well done thank u to all very helpful . I like to ask a lot of question . Being a girl . And they answered my questions . I will let people know to buy tires there . Thank u all
Bought 4 tires with nick who was very helpful when I wanted a routine rotation and oil change Freddie said I couldn’t because I didn’t have a warranty.
They helped us even though weve never purchased tires from them. They were really nice!
Juan and Nicholas were very professional. They made buy tires very easy. I will buy from here again. I highly recommend them.
Dont care what day of the week it is, or how understaffed you are. If theres only 3 cars being serviced it shouldnt take 90 minutes to patch a tire. Needless to say I wont be going back.
Did my Uber inspection, got 2 tires and had great conversation with other customer waiting. Fred was great and so was the girl.
Fred was very helpful in assisting me in picking out Tires & letting me what i car needs . outstanding staff/ highly recommend!!!
Always get superb service at this location. Also, no hastle, direct quotes for services and clear explanations of the problems found with my vehicle.
Managers are very nice, they have the best prices in town.
How these a holes get 4.4 stars? They advertise get 3 tires get 1 free ( in stock) but they dont have any brand of tires of needed size in stock!
I had a very good experience at this store. Mike was very good explaining & answering all our questions. Everyone was very efficient in what they do. Planning on getting other SERVICES with them soon
Great customer service and juanita she is so nice and friendly. Got a great deal on my tires and shock service too.
Great service fair price excellent staff membersThanks Albert
Mechanics are great but Manager John was very dishonest with cost way over charged me I was persistant to get a refund on some of the labor cost I went to 3 other American Tire Depots which their cost was so much lower which help me succeed in getting a refund in the hundreds of dollars, my sugestion to you go get estimates first at other American Tire Depots to compare cost...
Theses guys know their business, they are attentive answered all my concerns very courteous, fast and reliable !
I NEED TO SAY, JOHN, ADRIANNA, GREG, THE WHOLE CREW, A HUGE THANK YOU FOR GIVING THE BEST SERVICE AND SHOWING THE CONCERN AND LOVE YOU HAVE FOR YOUR CUSTOMERS. MAKES US FEEL LIKE FAMILY ..... AND BEST BELIEVE, MY FAMILY APPRECIATES YOU ALL!😘🍻😊***EVERYONE, PLEASE SUPPORT YOUR LOCAL TIRE SHOP, AMERICAN TIRE DEPOT, MONTEBELLO, CA.SPECIAL THANK YOU TO JOHN FOR ALL YOUR HELP... GOD BLESS YOU ALWAYS.
Customer service was A1 !!! Would definitely be my #1 recommendation to anyone who needs there tire fixed !!(:
Great service the guys there know how to take care of a customer. I bought my tires there and will be doing my oil changes there now.
Experience was great! Staff is friendly with great customer service. They’re all about the customer. Service was quick!
Had a great experience. Knowledgeable and very professional. Rene helped me when, I first called.and helped me through the whole buying process.
They were so nice and honest and was able to help me in the shortest amount of time, I would definitely recommend them to anybody 😁
Terrific service great customer service prompt with delivering my car and really reasonable pricing thank you for everything appreciate it
Outstanding customer service, I will gladly recommend to my friends and family. My boyfriend told me about this place and I’m happy I stopped by.😊
Ive been waiting just to get my tires checked for 30 minutes its 3 guys here all drooling over one lady I mean come on
Honestly best costumer services ive ever experienced they worked fast as was abel to work around my budget amd they did amazing job
Honest reputable place. Just be patient, sometimes wait may be a lil longer than expected.
Called ahead to make sure my tire size there, really nice and fast when I got there.
Overall, very satisfied with purchasing a second set of tires(Cooper tires) from ATD.
Always kind and inform me of anything my car needs. reasonably priced and great at doing work in a timely matter
Had the best customer service. Freddie and Eddie very helpful. Thank you for your time and help. Will refer friends and family.
This place is the best. Right when walking in we were greeted immediately, genuinely happy to help us. Definitely coming back.
Those guys that work there should be thankful they have a job they can always be replaced I was not happy at all I wont be going there and I will let others know how unpleasant it was there for a woman not knowing to much about her needs for her car ☹️
Hi ATD...your people are always up and helpful. The mgr. was cooperative and gaveGood info on preventive maintenance.
Honest service and great prices...The only tire place I go to.
I had a flat tire an they fit it in lets then15 minutes great job
I came to replace my tires, as they were finishing they broke my bumper and the Manager John said he would fix it and to come back on a day he would “be here all day” I came and he wasn’t in. I was told he “was out till tomorrow” not a man of his word.
Completely professional very kind quick service and best price thanks Fred
Love this place!!! Quality work and friendly staff. Awesome prices! Wont go anywhere else.
Thank you for your hard work! Was very helpful and informative, very efficient and am glad to have reliable local service.
Great and fast service...!!!
Im very please with the services I recieved. Will keep choosing this station in the future
Very professional and efficient staff. Highly recommend their services.
Great customer service!! Very satisfied will recommend to friends and family .
Got a great deal on some tires for my silvererado
Great staff, prices and service. What more do you want?! Like the Terminator Ill be back. Thank You!!
Good job 👍 good
Went in for an oil change great price and very quick service
I work at this place and the service its magnificent and the salesperson know how to treat you so come and check it out
Good people and great service. I found my new auto service place.
Good prices on tires, great customer service and clean establishment
Best place to have tires repaired. Very helpful.
This store is much better than the La Mirada store.. Good service, friendly staff. Up front costs and discounts.
Amazing service. Extremely customer service oriented
4.4 (199 comments)
Review №1
2022-01-22They will scratch your wheels they do not care…. paid well over 8 bills to get tires and alignment only to leave home with scratches that were not there before. This is really unacceptable…… I regret getting service here…. Manager was friendly but what good does that do if his employees don’t pay attention to details. I’m at a lost because I’m sure this tire shop isn’t going to pay to get my wheels fixed. I don’t recommend this place unless your wheels are already jacked up. Avoid if you have a new car or nice wheels…. Unfortunately I don’t feel confident about this place.
Review №2
2022-01-11Best tire service you can ask for! Just found this place last month and have had to go in 3 times since for my tire replacements and for roadside hazard repairs and every single time the service has been phenomenal with no issues whatsoever. Seriously could not ask for a better experience!!I went in right before Christmas to get all new tires and though they didn’t have them in the shop at the moment, they were able to send someone out to pick them up within a couple of hours and have them installed and my car ready to go by the end of that same day. The next week I ended up having to go back in to have one of my tires patched up because a nail punctured it and they gave me absolutely no problems. I brought it in, told them my situation and they patched it up free of charge and had me out the door shortly after. Then, I ended up having to go back in again yesterday because I got a flat the night before which resulted in having to have the whole tire replaced and once again, they were so helpful. Just like the first time I went in, they were able to send someone out to pick up the new tire and install it that same day. 100% recommend!! The store manager Frankie has been incredibly helpful and professional! Great customer service skills and makes sure customers are taken care of. He’s been available to help me everytime I’ve gone in and has made sure there are no issues along the way with the service. The whole team is awesome, I wouldn’t trust going anywhere else after finding this location. I know that they’ll get the job done and that my car is in good hands and if there is ever any issues, they’ll make sure it’s taken care of and that the service goes as smoothly as possible. You can’t go wrong with this place!
Review №3
2022-05-30The employees are helpful. I had a nail in my tire and it was patched without hesitation and its a complimentary service. They get the 5 stars because they advised me based on looking out for my safety. The young gentleman that was working on the tire was very patient with me when I couldnt find my wheel key. He gave me a couple suggestions which is also helpful.
Review №4
2022-05-21Across the street they charge 30 bucks to get the screw out. Here @ American tire is free. Leaving us wanting to tip staff for their service. What a great policy. I will buy tires here next time. I didn’t even buy the tire here and they fix free. I’m bringing all my business to them!!
Review №5
2022-07-16The guys at American Tire Depot always treat my family and I very well. Always super friendly and professional. There’s a reason we always go back!
Review №6
2022-05-26Thank you American Tire Depot, Montebello, The staff at this location is Complete Perfection. Here, staff is perfect in providing excellent Customer Service and Vehicle maintenance. These experts can work on ALL aspects of your Car. Check with the Manager Alberto, not only does he have great Customer Service skills, he really takes the time to provide you with what your vehicle totally needs. His patience is incredible.
Review №7
2022-01-16The guys at American Home Tire Depot on Whittier Blvd. in Montebello are knowledgeable, professional, and helpful. I can always count on them for a great service and quality repairs and adjustments to my car. And their prices are competitive. If you live in the area, dont go anywhere else for your tires, brakes or other related services. These guys are the best.
Review №8
2022-06-18The service was quick, friendly and they repaired my tire in no time, thanks team!!
Review №9
2022-07-14Very friendly employees, good customer service, very knowledgeable staff. Definitely would recommend.
Review №10
2022-03-23Correct work was done to my car although was really disappointed with the “comprehensive vehicle inspections “ failed to diagnose failed caliber witch hence took 8 hr with appointment to get my car back definitely won’t be coming back