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We take care of you
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I’m hoping this company has finally folded!! I will NEVER stop thinking about the HORRIBLE treatment we received from this place in 2018! Please read my review with supported photos and documents on Yelp, Trust pilot and with the BBB.
Worst rental experience ever! I reserved a minivan 5 weeks in advance of my trip. I called to confirm a day before. On the day of my trip, after flying across the country with my husband and 3 children, we followed the instructions for pickup from Sacramento airport. I had to cal 7 times before I even got through to a person. I was then told they didnt actually have any vans available because people werent returning vehicles according to their contracts. I was basically told I was out of luck and would have to figure out something else. I managed to find a vehicle from another company, but obviously had to pay much more for a last minute reservation. The lady at the counter for the other company said this actually happens a lot to people who rent from AVR. She said if they do manage to get a van it is usually older and in terrible condition. I will never do business with this company again.
Booked a minivan for LAX pickup, SMF return online for $220. Got to LAX and because my flight delay had me arrive after my pickup time- my rental was revoked and refunded and I had to rent a new van on the spot for $450 (plus $200 deposit). Fine. Thats still worth 2/5 stars.Then I drive to SMF, get there a day early, park the car in the economy lot and hide the key (a process you find out by calling customer support asking how to give them their car back). Then after a week of not being in contact, they refund me half of my deposit for no reason, and customer support is clueless as to why. Definitely was not damage, and gas was prepaid, and I shouldve received more than my deposit back, but I believe they didnt pick up the car until 2 days later and just figured theyd charge me for the 2 days.This is my first negative review. Hate doing this but... I really got got here.
My family and I were able to pick up a car right after ordering it online and got upgraded to a nicer one when we arrived. The staff were extremely friendly and accommodating, especially Joseph. Even though the location is off the airport, they provide a shuttle bus that drives you to their location and drops you at the airport after returning the car to their location. Everything was quick and we were charged with no extra fees, as we traveled within normal working hours.
Found AVR by search for best price. Beware!!! Their hours suck, they have terrible customer service. They give the very hard sell on their collision insurance (which comes out to be $10000 a year if you multiply their weekly rate X 52, maybe not employees fault, they’re pressured and overworked I guess). I booked online and called over and over and over during their very short business hours and never got an answer and never got a call back from them. finally drove out there 20 min each way in order to talk to someone. Also was told They have no shuttle, and after hours drop off (which would be 3:00 PM or later on weekends) would cost me $440. as they charge an extra day at a hugely jacked up day rate- twice the day rate I paid for the week if you’re 5 minutes late because they’re gone by 3:. They also want to charge you daily rent if there’s any damage the whole time UNTIL THE BODY SHOP IS DONE WITH REPAIR(which you have no control over). I filled the tank about 5 or 10 miles before drop off and parked the van on their lot which has a slight incline. Turns out that the gauge read full but not OVER the full line so they said it wasn’t full. (BTW when I turned the van around 180 and reparked, the gauge read above full). Avis, Enterprise and Budget are much more customer oriented. I saved maybe 8% on the week rate and cut my trip a full day short so as to not get raked over the coals.
I reserved a 15 passenger van a week in advance. I show up on time to pick it up and the manager tells me they dont have it. He says they can give me a 2004 super dirty 9 passenger van for the same price. When i objected, he says it is what it is and they would cancel it if i dont want it. There was absolutely no customer service. Eventually they say they are not going to rent me a van and cancelled my reservation. I was in shock. The staff were super rude. My friends and i had bought concert tickets for the same night. I DO NOT RECOMMEND THIS PLACE TO ANYONE!!!
I have waited long enough for a response from this company. I did not WANT to post a negative review. I wanted to give them a chance to make things right. However, they choose not to respond to me. I will NEVER, EVER recommend this company to anyone!!! My family of 8 flew from Indiana to attend my daughters wedding. We arrived on Wednesday to pick up our van. Daniel at AVR first gave me the keys to a van that had not been cleaned. I came back in and asked for a different vehicle. My online reservation said my total would be $417.00. It had several things added to it, so I ASSUMED this was total price. When I got my paperwork, I was surprised to see a total balance of $799.70 (after the added insurance, which was not on the quote, and $200.00 deposit, which was also not mentioned on the original quote). After I paid almost DOUBLE what I expected to pay, we left Sacramento for Redding for the night and then on to Mount Shasta, our final destination for the wedding. My husband was driving and said the van was hard to keep on the road, he assumed, because it was large and it was very windy outside. When we arrived in Redding, he checked the tires and found that the inside of the front tires were bald.... almost to the steel, because the alignment was so bad on the vehicle! I called as soon as they opened the next morning (Thursday) and spoke with Daniel again (the same person that checked me in the day before). I told him I took pictures of the tires, which he asked me to send to him via email. He told me that since I was so far away already, the only thing he could do was to have me “take it someplace and have them put 2 used tires on it. Then we’ll deduct that amount from your rental when you return the van”. ARE YOU KIDDING ME?! I was in California for 4 days for my daughters wedding!!! And I already paid almost DOUBLE what I was quoted and now I was expected to find a tire place, drive there, WAIT there, and PAY for tires to be reimbursed later?! I told him I couldn’t do that!! I asked him what else could be done and he assured me he would get back to me ASAP, as I had informed him we were supposed to leave for Mount Shasta that afternoon. NO RESPONSE FROM AVR!!! My family of 8 got back in the van and my husband did not drive over 50 mph on the highway because it was so hard to handle the van! Our plan was to drive up the mountain and be able to drive down as needed for any last minute wedding needs for my daughter. However, the trip up the mountain was HORRIBLE with the alignment so messed up, that we didn’t feel it would be safe to go up and down more than completely necessary! I had no phone reception at the venue on the mountain. The next time we drove the van was Sunday afternoon, when we left the venue. I AGAIN checked my phone and email and had NO RESPONSE FROM AVR!!! We drove from Mount Shasta to Sacramento (again not going over 50 mph) to return the van, after dropping the family off at the airport. On the way in, AVR sent a Lyft to pick us up. But when we dropped off the van around 5pm, AVR was closed and we had no transportation from there to the airport. I called an Uber and paid $17.25 to get to the airport. I mention this because AVR (AIRPORT Van Rental) says it is an AIRPORT VAN RENTAL, when in actuality they are about 10 miles away without transportation after 3pm on Sundays....I called AVR customer service number on Monday afternoon after coming home and spoke with Darrell, telling him about my experience. He was very kind and asked me to email the photos to him (which I did immediately) and also apologized for all of the issues. He told me that because I had the insurance on the van, I SHOULD have called THEM and they would have taken care of the tires immediately at no charge. However, Daniel had not told me that! Darrell said I would hear from someone quickly. NO RESPONSE FROM AVR! I have called 3 times today as well speaking to Kalyn, Nicole and left a message for Marcus (manager). Still NO RESPONSE FROM AVR!!!UPDATE.... STILL NO RESPONSE FROM AVR
Rented a Van in November and was told 1 price I even asked what time do I need to drop off to avoid extra charges, I was told 4pm. Returned the car before 4pm on the return date ans was NOT advised by any extra charges by the guy who checked me out. Few days later I check my bank acct and was charged $75+ for the few extra hours they said I went over AFTER I was adcised to return it before 4pm. Saying I was charged an extra day. Well on my receipt my daily price was $40 cheaper then that charge. Called once I noticed it and the rep said he didnt know why that was there and it was odd so he would have the manager call me in 2 days. 5 days passed so I gave them a call and literally ARGUED with Dan who was very rude. Called back and spoke to Mike (said he was the manager) who advised he was busy on a call and would give me a call back............................ 2 months later and STILL NO CALL!!!!!! IF I knew I would have been charged extra I would of just kept the car that extra day with no worries!!! Customer service when I 1st came was good, little unprofessional things were said while customers were there by Dan but the younger gentleman that help me was great EVEN with the incorrect info provided to me. CHECK YOUR BANK ACCOUNTS AFTER A RERURN. They will NOT say ANYTHING to you when dropping off they will just charge you. 👎👎👎👎👎👎👎👎 !!!!!!!
Horrible experience. I called at 3pm for shuttle service for myself, husband and 4 young children. They said they couldnt do it because they closed at 4pm. So they sent a Lyft for just myself while my whole family waited at the airport. They gave me a van with a huge dent, one blinker wasnt working, the sliding doors sounded like they were going to fall of while opening and closing, the AC wouldnt cool unless driving, and it was not cleaned from the previous renter (found personal items from the previous people) never renting from them again.
Upon reserving a van online, I immediately called to confirm. During that call I inquired about a AAA discount. The representative told me to bring in my AAA card at pick up and I would receive the discount. When I arrived to pick up the van I was told I could not receive the AAA discount because I reserved through a third party, and was told that I should have called their office directly instead of the customer service center. I was also told that the mileage was in fact not unlimited (even though it was advertised as unlimited). The woman at the front said she overlooked my reservation somehow, so I did not receive a confirmation call, which is when this information is discussed. This woman was very rude, unprofessional and argumentative throughout the two interactions I had with her. She seemed more focused on proving me wrong. Her manager was apologetic about the situation. But in the end the AAA discount was not honored and I left feeling caught up in a bait and switch and under valued as a customer. I rented the van for 9 days, spent hundreds, the least they could do is honor a discount that would not have impacted their business. Be careful if you rent from them, make sure that you dont rent through a third party, because they take no responsibility for the companies that sell their services. The amount of money that the discount would have saved me is not even worth the time it took to write this review. Its the principle of the situation.
Worst experience ever! We rented a van from Sacramento to LA for 3 days. On the freeway, we had some trouble with the cars brakes (car was vibrating when braking) on our way back to Sacramento. We called the companys roadside assistance- at first they were asking me to drive over 30 miles to the nearest repair location which was in Bakersfield. At first, I told them Im not comfortable driving it that far. So, they said the next option is for a replacement van to be delivered to our current location and it would take at least 3 hours to arrive and the only available van is a 12 seater.. As we were looking for a shaded location at the gas station where we parked, I decided to try it one more time to see if its fine driving it to the nearest repair location to save us some time waiting, the brakes didnt feel as bad suddenly. So, I called back their road assistance and told them that I would just drive it to nearest repair location. Bad decision - they sent us to Pep Boys in Bakersfield, 6561 White Lane. Worst repair service location weve ever experienced. It took almost five hours to replace the front rooters and break pads. They should have let us know how long it would potentially take for the repairs to happen. They seemed to have no sense of urgency for us and had no remorse for making us wait as long as we did. If the rental car had been properly maintained, we wouldnt have had this problem at all. DO NOT RECOMMEND!
So we rented a minivan from this location. It took several hours for the shuttle driver to pick us up due to their lack of providing us correct directions to the shuttle van pick up location and when they did the shuttle driver told us that he was not there to pick us up but he actually was. Then when we arrive at the rental location after we finally get a driver to pick us up and they gave us a car that check engine light came on and then the car began to stall only ten minutes after picking the car up. We returned the car and they rushed to give us a different car. The problem with the 2nd car is that they forgot to put license plates on the front and back of car. So we could not take car very far from our hotel because we feared that the police would pull us over and take us to jail for riding illegally. This company is a mess! Dont use them!
My family and I took our first trip to California a month ago. We rented a van through Airport Van Rental and we were more than just pleased with the experience. The staff was friendly and extremely helpful. The cost was very reasonable. In fact, I was waiting for the catch with such a reasonable price. I was expecting a beat up or dirty van. Boy, was I wrong! The van was immaculate! Thanks to the friendly staff and reliable transportation, my family and I had the trip of a lifetime!
Shady, shady, shady. Stay away. This rental agency is located 12-15 mins AWAY from the actual airport. I am not sure why the airport has ties with them.. Rented a car from here and every kind of upgrade insurance add -on was offered. After refusing them all, the guy kept pressing on and on about it. I already said no so why do you keep asking me? The car I rented looked as though it was a bought from an in-pound lot.. I was told I had to bring back a gas receipt to show that I did fill it up because I refused to pay for their over-priced gas package. The shuttle driver was nice and polite but everything else was deplorable. Do you self a favor and rent from the other car rent places...
Staff is friendly but I would never use this company again. The facility is in an industrial park 10 miles from the airport and says a short shuttle ride but they do not have a shuttle. They send an uber to get you, not a good idea for a family of 4 with bags for a week long visit. The van, filthy, inside windows have not been cleaned and it was impossible to see out of when driving towards the sun. Lots of damage on the exterior, scratches and bumper collision evidence. The oil change indicator was on the whole time and the tires were out of balance causing a vibration at freeway speeds. All in all not a good experience, I will stay with the more reputable dealers from now on.
Even though I had a reservation confirmed three days before the rental, when I went to pick up the van they said they were sold out. Showing complete disregard for the meaning of customer service and business commitment. This almost ruined the plans that my family had.Luckily a competitor was able to rent us a van within an hour. If you have a need to rent a full size van in the Sacramento area I strongly suggest to look somewhere else.
UPDATE- Now the general manager is ignoring my emails. Still havent got my money returned. The $50 no show charge was done processing 2 days ago and still not reversed so I had to dispute it with my bank. Most likely will have to dispute it with the $288 theyre still holding...DONT RENT HERE!!!! I reserved a Van on Saturday night and had to put my card information to reserve it. I show up by 8 oclock am to pick it up nobody showed up till 815 and then we had to wait for them to open the store which took till 830... The man ran my card took $288 from my account then said his computer glitched... If i still wanted to rent the Van I was going to have to run my card again for another $288... which I didnt have... I called later to tell him that I wasnt going to be able to rent and he would make sure that I was not going to be charged and what do you know? Another $50 no show fee came out Sunday evening... When I called the 1 800 number I was given email addresses which was useless until someone actually checks their email.. I wrote Marcus on Monday morning and didnt hear from him and till after 5:00 p.m. Tuesday....... Not surprised but he had other problems to deal with and said he would get back to me today...I wrote him this morning (Wednesday)and explained the urgency to get ahold of accounting because now my carpayment is late and my account is negative...still no word... Had I not had to make other arrangements I would be in a better financial situation... All they tell me is I have to wait and see what my bank does and my bank says I have to call them so the only one screwed here is me and my kids... No one has offered any good customer service or a free rental in the future...I suddenly got attitude when I called the and told then saboutthe$50 taken out... he said NOT FROM US! then looked and saw it was... same guy who promised it wouldnt happen.
Daisy was accommodating and easy to work with. When I told her my van rental was for my girlfriends birthday, she offered a luxury van at a discounted rate and allowed a second driver to email in their drivers license info later so they could drive it even though they werent there with me to pick it up. A great experience
I called airport van rental to ensure that the SUV I was planning on renting was an all wheel drive vehicle as I was driving to the Lake Tahoe area and knew that an all wheel drive would be very important. The person I talked to ensured me that all the SUVs were all wheel drive, so I made the reservation. When I showed up to pick up the vehicle I asked the guy at the counter to make sure the vehicle was all wheel drive. I was told that it wasnt and that Id have to pay an extra $100 per day to get all wheel drive. I told him that I had specifically called the company to ensure I was getting an all wheel drive and thats what I was promised for the price. He gave me a deal and only charged me an additional $30 per day. When I called the main number again later I asked them if the SUVs were all wheel drive and was again told that all the SUVs where all wheel drive. When a customer is given a quote from a representative of the company the company needs to honor that price for the features quoted.
This place is a total racket. You have to go over the car, mark any dings, scratches, dents or any damage. If you miss any, they charge you to repair it (which they most likely dont do because our van was trashed). The inside was very dirty. Plus, the rental office is 15 minutes away from the airport, so you have to get a Lyft or an uber, load all your bags into the uber, then unload at the rental office and then load your stuff into your scratched-up van. The rental office was filthy. I would never recommend this place and will never rent from them again.
Dont waste your time. I arrived at 2:42. My 1 oclock reservation had been cancelled. I said dang my original reservation was at 1 when did you cancel it at 2!? She replied yeah. No phone call, no email, nothing. I asked why, she says we cant wait around all day waiting for reservations. I called, no one picked up, she shrugs as she fiddles around in the computer, she says shes trying to reinstate my reservation, but doesnt know if she can because theyre all booked up. She cant, but offers me a new one at more than twice the original rate. WHAT A SCAM! Never going back!
NEVER RENT HERE - WORST EXPERIENCE, VERY UNPROFESSIONAL STAFFWorst customer experience and very unprofessional staff. I have rented so many cars but this company has policies no one has ever heard and they do not inform you about additional charges while making the reservation. A charge of an additional $25 was added on my receipt for dropping the car early in the morning, on trying to inquire about the charge the customer support rep wanted me to talk to the local representative.I called the local office and the person on the other hand was like it was my fault to drop the car early and this is the way they do business. He also said I can rent the car from others if I want in future and once they put the prices low people would anyway come back to them.I made this reservation through Priceline and this is the only time I ever heard about this rental company. I don’t understand why even Priceline works with such unprofessional people and I would deeply recommend pay some extra bucks and rent from a reputed rental company.NEVER NEVER RENT FROM THIS PLACE
When I was reading the reviews prior to travel I was a little cautious. Especially with being out of state. Once we landed we took the Blue Shuttle Bus to the Rental Car Center about 1 mile from the airport, 5 minute ride. The moment you pull into the Rental Car Center call AVR and they will send a LYFT. Dan, was the representitive we were working with, and he was good! We called them to send a ride and he said “it’ll be about 5 minutes.” I thought that was pretty quick! Five minutes later; on the dot, we had a Lexus ES pick us up. The LYFT driver was nice, helped us load. He also gave us a few ideas of places to eat. We arrived at AVR within about 13 minutes. Not too far at all. When we walked in Dan greeted us right away! We did pay for the insurance because they gave us an even better deal in person. The van we received was full of gas, and new! It wasn’t spick and span but it wasn’t filthy. We payed for unlimited miles but only drove about 375 miles. We drove to San Francisco and all around Sacramento. The van was very roomie and comfortable on the road. Ours had a back up camera! When we returned it was very quick. In and out. Mike helped us when we returned and he was very nice and professional!All in all, I was impressed, and very pleased. I would recommend this place and I would definitely return!
If I could give ZERO stars, I would. This place has the worse customer service ever. We rented a minivan from this place, itinerary confirmed for pick up at 830am today, 10/13/18. When we got there, we were told they didnt have any minivan available and that we could try looking somewhere else. I asked why didnt we get an email or a phone call informing us if that was the case. All the front desk staff could say was, Ey man, we didnt have time. We just opened at 8 and I tried finding a van. They didnt return the van like they were suppose to. First off, Im a woman douche bag. Im not going to put your name out there, but you know who you are and you should talk to your customers in a more respectful manner. You didnt have time to give me a courtesy call, but you and your peer had time to smoke outside though. Says a lot about your work ethics buddy. You tried to make it better by telling me youll cancel my reservation without a charge... um yah, wouldnt that be the case since you have NO van for me?? Its no wonder your rating is sooo low. Do yourself and everyone else a favor and work on your customer service skills.
These guys use a bait and switch policy. I rented a Van with unlimited miles, and when I was picking up the Van I was told I was allowed only 400 per day. When I objected as I had a print out that said otherwise, I was told that if they were upfront about the mileage policy, nobody would rent from them!!After looking for an extended period of time I eventually found a local policy that stated as much. The policy contridicts everything else you purchase when making a reservation. Left a bad taste in my mouth.
The initial experience was great. Until it had appeared that on the day I thought I was to be dropping the van back off, got a call which endetailed that I was late by 2 days. Contract states for 4 days as well, which is on my part my bad for not catching it. Not to mention that there was 2 listing 1 for 4 days and one for 6 days. However the 4 days GPS number was not in my email or anywhere to be found. I do not know the legitimacy of the tank being 1/8th not full, either also getting charged for this. Granted I did get the best deal for the person waived the actual per day cost. In entirety the experience wasnt exactly the best in my opinion for all things accounted for. I wont be using their services again, for those who will use this insight tread lightly to contracted agreement and tank fulfillment. Other than all that, no problems, was a rental place just like any other. Car was great, time using it was great until the end.
Great prices, but need to work on theor logistics. This is NOT the rental company you want if you are in a hurry. The whole process takes about 2 hours. They are not on site at the Sacramento airport, and you have to take the rental car shuttle to the rental car area of the Sacramento airport, where they send a shuttle to pick you up. From the time I called to the pickup was 45 minutes. The drive was about 15-20 minutes, then 30 minute wait in line to get the van. To be fair, they were friendly and helpful, their pre-purchased gas price was a great deal, and the van was clean, and upgraded (it was a Dodge Caravan). The after-hours dropoff was a bit dodgy, and the follow up was non existant. They never told me they pciked up the van, and I had to request a reciept. Would I use them again? Yes, but only if time was not an issue.
This is by far the worst van rental place on earth. I was waiting for the shuttle bus to pick my family up and drive 20 minutes to their location. After calling several times, they answered finally and told me that I was 2 hours late picking up the van. Which is not true. And they kept $100 of my refund. They are not at the airport and very hard to get a refund.
Excellent deals and friendly people! I have rented a dodge grand caravan twice from this place. It cost me the same as an economy car rental from one of the airport car rental places. They have larger vans also should you need to transport a larger group. Vehicles are new and very clean.
Getting the van was a good experience, I had to return the van on a weekend. There was no one to contact any where. None of the car rental place know who AVR was. There was no place to drop the van off. No one to contact about the van. BAD business experience. Will not recommend AVR to anyone.
Worst rental expierence! They forgot to pick me up at the airport, Van was dirty when I picked it up. They have horrible hours so I was charged 25.00 fee to return van because they close at 4 pm, I filled up the van passed full and they said I did not fill it and charged me 27.00 for 2 gallons of gas. I WILL NEVER RENT FROM ACE AGAIN! Horrible customer service as well!
HORRIBLE business!!! My husband reserved a minivan for the weekend, to be picked up at 6 PM. Got there before 6, theyre already closed! He called the number he had on file, no such reservation. They wouldnt be able to assist him until tomorrow morning, when hes supposed to be on the road! But of course, weve been charged for the collision coverage. WILL NOT be recommending this business to any family or friends!!!
Hhhhhhhhhhha!Friendly reminder.....They did not give me what I was promised online,The guy (clerk) likes to be bossy and talks too much “ bring the van back as it is, no odor , no dirt, no pets, don’t drive it a lot , where are driving it , what for are you going there, very stupid questions.......... “ .Finally ........you will pay twice as much as you reserved the van online.We reserved for $230 and paid $640They add other stuff and you don’t know what they are.So 0 star from me.
They charge mileage on your rental if you go over what they give you. You show up at the airport to pick up car n there location not there, they send a shuttle that takes over an hour to take you back to Natomas location to pick up car rental. Fees.
Location was short-staffed, but the desk agent was very helpful and even booked our Uber for arrival and departure to speed things up.We are out of town renters and this was a great deal while visiting family for the week.
Very bad experience. Never in my life rent car from this company. Very high charges. Insurance very high. No shuttle they provide me after returning. It shows airport location but. Location far from airport. 30 mintues from airport i dont recommend this company to anyone.
This place is so great. The location is NOT at the airport so it makes it easy for locals to rent without the b.s. at smf. But if u are flying into Sacramento they have a shuttle that will pick you up. The phone and in-person customer service ROCKS!! In the office DAISY is so great she deserves a raise. The vans are immaculate. The process is the easiest ive ever dealt with. Even rental extentions are super easy. No pets or smoking in the vans makes the rules easy to follow. I will be using this spot for all my van rental needs from now on.
Great place ! Got our rental quick nice clean vehicles loved our van seriously considering getting one now! They shuttled us to the airport too :) nice people Ill be going thru them again this spring when we fly back !
How rude ! Their vans are 20min away from the airport and they don’t warn you about that. Also you can’t drop off your vehicle after 3pm !! They still accept reservations even though I needed to drop it off at 4pm and when I said this wasn’t cool on the phone, they hanged up on me !!!! Don’t trust this company !!
Ordered a van online and was upgraded upon arrival. Got the van for my wifes birthday ladies night party. She and all of her friends had a great time. I recommend highly! Enjoy!
Everyone always takes care of us super great and because of the Sacramento AVR team, AVR is the only Van Rental Company we use! Vehicles are always as clean as a brand new ride, the service is top notch. And Dan always goes above and beyond to really not only help us out but take care of things in a way that always makes us feel like #1. Because of him and his team is why we keep coming back!!! Thank you guys!!!
Not unlimited mileage. They lie.Vans are not clean.They charge airport fees despite not being at the aripot.Manager is a liar and rude.Avoid their hidden fees make them more expensive.
Great price and service, Dan is very responsive and provided us with a brand new van and expert opinions regarding our Tahoe trip. Location is easy to find and in a good area. Overall great experience and highly recommended
So dissapointed at this place. We have a van reservation a week ahead but when we got there, were told they dont have any, like how??? Atleast give us a call or something! Its so incovenient!so if youre reading this, go to Enterprise near 16th street in downtown instead! They have a cheaper rate for van rentals and way better than this guys.
Arrived at the airport and called for the shuttle. I was placed on hold and never got through to get picked up . Still on hold and am now renting a car through another car rental agency. :( terrible service. Also their center is NOT at the airport or even close to it despite what the information says. Do not use this company .
I have been renting here for years! Vans have been clean,and working so far i have not had any issues,Dan is awsome fast and friendly
Horrible experience with most ridiculous policies, they create charges for everything YOU can imagine. When every other rental company in town gives you within the day to return vehicle they charge by the MINUTE!! sent us to the gas station 3x when VAN was completely FULL!! I will NEVER RENT HERE AGAIN BE VERY CAREFUL ABOUT YOUR DECISIONS THIS PLACE IS A RIP OFF
Despite the name, this airport-rental business does NOT cater to air travelers; their offices close at 4pm so unless your flight arrives before 3pm, youre not going to be renting a van from these people..
After stress of phones not working we had the most perfect experience. Van was perfect price was better than car rental places. Best part drove us right back to the airport.
THE WORST CUSTOMER SERVICE EVER!!! Don’t ever leave anything in their vehicles on accident because it will be stolen and they claim they haven’t seen it. When you call and question them about it they will deny ever seeing what you accidentally left behind, will tell you there will be no reimbursement and then they will hang up the phone in your face. Guilty much?!!!
Worse rental car experience ever!! They are not at the airport,you have to wait for someone to pick you up after a long days travel and it’s a 20 minute ride from the airport!! What a drag! Bad customer service too! I wish I could give no stars!! Do not rent from AVR you will be sorry!!
Terrible company , Michael will yell and lie to you , won’t be there when you drop off van , will have a sign he will be back at a time and still 30 minutes after won’t be present . We were told by the sign left on the door if local leave there if out of town drop off in airport parking lot . We did and notified the company , they are still charging for days we didn’t use because Michael never did his job . Fraud , Fraud , Fraud !!!!stay awayDisputing with CC now for these fraudulent charges .My first negative review !!!!!
This place is a racket. They expect you to go over the vehicle before you leave and if you dont catch a scratch or ding (no matter how minor) they charge you for it. It is WAY out of the way from the airport. You have to get in an uber, drive to AVR, and then load another car again. Stay away!!!
Worst service around. Absolutely no customer service. We were told they were open until 6pm on Friday. We get there and they are closed. We call and a phone service tells us that oh no, they close at 4pm. Go back tomorrow. We go back and they cancelled our reservation and would not honor anything. Loser company!!!
Great company to work with for all your van rental needs! Excellent customer service. Vehicles are in great condition and clean.
Im very disappointed with this car rent company, since the pick up process, clerk people were very pushy to make me pay extra for the car I made reservation for, this is the very first time a rental company imposed a miles limit, on the rented car.Very dissatisfied, I wont give even a star on rating this place.
Nice place to rent from heck, you never have to return the vehicle. They just tell you to take it for as long as you want. After a week its free
Great deal through priceline 51.00 a day. They charged me 162.00 for an additional day. Then my deposit money has not been returned yet....it is hard to get through on phones.
The van was not what we expected as far as a rental place conditions. They force you to use gas stations within 5 miles of the office and show them a receipt, I have never heard of anything like this.
Don’t do it. I won’t even give a single star. I booked the car and they told me that the office is 10 miles away from the airport, and they close early. When I call them the guy said you can rent a car from some other rental at the airport. Then why the hell did I rented he car from you.
Would give 0 stars this van i rented was dirty when i rented it had a piece of chicken under seat back was full of melted candy and soda spills ....i brought my blanket from home it had my pets hair on it so i had to vacuum before i returned and the guy charged ME to get a mobile detailer to clean their nasty van because of pet hair also had pet hair from a kind of dog i dont have but i got chraged
2nd time renting a van from here & i will go back next time i need 2 rent a van. The 1st time you rent from them its a little longer of a process but thats because they let you use a debit card to rent a van from them.
Discriminated against local customers. Unlimited mileage only offers to those who are living 250 miles ago. False advertisement. Beware that you will not get unlimited mile as advertised.
Excellent service, treated you like a person, not a #. New car, fair gas price (below what you can find driving around), excellent price! Their customer service was great!
Charged us an 150$ surcharge for animal hair found in car....we didnt even bring a dog on the trip and didnt have a dog go near the car. Would not recommend this company in the future.
The hours are really restrictive and its pretty sketchy having to wait for them to order a Lyft instead of getting a shuttle. But the employees are great.
We have used avr on a few occassions and it has always been a good experience. Dan was particularly helpfull and professional on my most recent rental.
First of all its not located at sacramento airport I booked 7 seater van 2 days prior to my pick up date pick up time was 8am I was there on time but unfortunately guy told me they dont have any 7 seater left offered me full size car or wait for 2 hours someone was scheduled to return at 10am I waited for almost 3 hrs later guy told me i have limited miles 250 per day
Booked online and when i got to the office to pick up they turned me away because the staff was under trained and forgot to ask for my itinerary....they kept my $900 even after i sent my itinerary. So i got nothing for $900. Thanks.
Got a 4 day van reMark and got a clean van for a good rate. Picked up the keys from Dan and he was great and gave good tips.
Most professional fast experience renting a car in a while...Dan did an amazing job and was extremely friendly. We definitely going back to this place😎
Worst rental car company ever. They are miles from airport rental car location, super slow and overall awful. Waste of so much time.
Bad customer service also who work there very rude because I dont purchase insurance from him... also he give .e really dirty car inside and out side a lot scratches... And u ask him to change he said just this avabile for what u pay ... or u need pay more... however I dont recommend...liye people and rude
If I can give zero, I would.Very very rude people I ask for a manager and he was even worse. I will never use this company ever ever again.WARRNING be careful with this company.
Worst experience ever!! Me and my family planned a trip on the father day and I booked 15 passenger van online, when I went to pick it up they said they have nothing and they offer me a 7 passenger van!!! Or cancel the reservation!!!
If I could give no stars I would, They are not located at the airport, it doesn’t matter if you reserve a car because when you go to pick it up they don’t have anything to give you, liars!
This the worst rental car ever old van broken
The young Asian lady that took care of me was wonderful I was having such a bad day actually I was having such a bad week she made everything much better I love this place definitely will recommend
Instructions were wrong on how to get to the rental site. They openly admitted that the gave our reservation away. Took us two hours to find all this out. Whew, stay away.
Bad rental place booked for unlimited miles and got there and they told me only 250 miles discriminating should be a crime
Bad car rental stay away it’s not worst the hassle booked in advance then told no van available BS
Waste of time for 13 people. Reserved 15 passenger van, showed up and no van available. All I got was a sorry. Thanks for nothing AVR.
Awesome service by Ms Daisy and the minivan she rented to us was so cool and comfortable.
When drive the car, you hear and feel the different. Not secure to drive the car but in needed so just have to take it.
Rented my prepay vehicle. I had to pay extra to get same type of vehicle. Poor customer service.
Be very careful if u rent from them if ur looking 4 unlimited miles.
Dan has always been there when needed and has always provided excellent service and thats a plus in my book.
Bad place and bad people work there if u dont buy insurances from this company will give u bad car and also ask u bring recite 5 miles away for gas before return car or will charge u money.....
Hands down best place to rent a van. Great service, friendly staff.
Rented 3 times. Always good service and nice car.
Great Customer Service, thats why I do business here. Dan always takes care of me. Thank you
Ive never seen people so rude and un professional. These people are crooks why arent they shut down already.
The manager gave me my deposit back a week and half later ! bad costumer service.
Great service but took forever to rent the van
Ghetto. Nasty cars. No unlimited mileage. Charge for airport drop off.
Great great company great people, will definitely rent again!
Close to airport with a quick shuttle. Great price and easy transaction.
Great price. Great service. Dan at the counter was super accommodating.
Dan was awesome he rented me just the right van
We had quality and service issues with the company. Not this location specifically.
Nice vans to rent and great ppl to help you
These guys are crooks be aware avoid if possible. Management horrible
Seemed real shady business. Broken glass in the lot. Bad neighborhood.
Great customer service, good deal.
Poor customer service!! Hidden fees and dont honor their prices!! Very Bad experience!
Thank you guys for your business. Very satisfied of the service.
Discount is the best and this place is that place. Trust me on this one
Thanks excellent service all the way I appreciate your help guys
Fast and friendly even pick me from the airport
Easy renting. Good price.
Friendly staff and awesome van.
Good experience! Rates reasonable!
Not good place to rent a car
Great value and customer service
Great customer service!
Great selection and price!!
This I place straight up sucks
Great price quantity
Great prices.
Terrible! Stay away!
Awesome service
Great staff
Great and helpful
The car was taken in SF, with return in Sacramento. Once the car is returned, we specify a price for the return day to take the car to SF again. He lies to us with the price and not happy with that, he also tries to charge you $ 220 more for yes. Luckily we realized and then we made the return. The bald man who attends to you is a scoundrel and a pirate. Watch out!!
We booked in advance a van to go from sacrament to SFO. He gave us a price of $ 40 by mouth. At the time of introducing ourselves there. I wanted to charge $ 230 to say no, and see that we were looking at the price of $ 110 for the dirty car and the almost empty deposit. Better look at other options
There are only a few car rental shops that are open on Sundays and weekends. In addition to ordinary cars, his family also offers 12 and 15-seater vans.
2.8 (136 comments)
Review №1
2018-02-02Do not use this rental service. This is an OFF OFF airport rental car company. 10 miles off off. Logistics are the worst. Save yourself the anguish and time by just booking yourself another rental car. If you already booked and you are calling them to pick you up at SMF, just hang up and go inside the rental car building behind you and rent something else. Best advice I can give you. They charge you $25.00 to drop your car at airport. They close at 530 pm so you have to drop your car off before to close out and if after then you have to pay $25 and you definitely have to Uber to the airport. I definitely would not rent from here again. No pets! There are better options. They should not be an option for the airport. Staff is just as clueless as their policies. They don’t even look you in the eye when they say you have to leave your car at the airport and we will charge $25.00 to go pick it up or that if you drop off the car you are responsible for the car until they check it out in the morning. They don’t have a locked facility so it’s a roll of the dice. They took about 30 minutes to come pick us up at airport and that was after I had called about 8 times to get a live person. The drivers were nice enough. Sorry, this place is not in anyway at the level of airport rental car service. At best, local use, but you are putting your trip in jeopardy if you trust that this is the best option. We did and ended up cancelling everything and going back to the airport to rent a car. Luckily it only cost us 3 hours of waiting and frustration. They charge everything up front on your credit card. Most car companies charge when you are done with the rental.
Review №2
2017-01-10Excellent customer service and vans. I never buy the insurance but I did this time and it saved me. I called Sam and he made it easy for me to get a replacement van. The prices are great. I would definitely recommend this group to family and friends.
Review №3
2020-10-09Terrible company. Guy was late and sick. I think his name was Dan. Understaffed. Van was dirty. Took forever. They lied and kept my deposit upon return stating it was for deep cleaning due to per hair. We never had any pet in the vehicle whatsoever. Tried calling and explaining that several times to no avail. They sent me pictures showing 1 or 2 hairs and I explained that the van was dirty when we picked it up. We said that upon check out. Manager basically told us to kick rocks. Worst rental company and worst rental experience in my life. They lost a customer for life and every chance I get I will tell people to stay far away. Zero stars would be more appropriate. Sometimes you really do get what you pay for...sometimes less.
Review №4
2019-11-25I have no issues with customer service. We picked up our rental mini van, off site of the San Fran airport. Was weird that they hire a Lyft driver to pick you up, instead of their own shuttle service??. We returned the van last evening in Sacramento. Of course, the rental agreement says nothing about an after hours $25 fee. Additionally, the agents at San Fran never mentioned that, nor did they mention that you dont return the van to the off site lot, you return it to the economy parking lot at the Sacramento airport. Of course their after hours are apparently from 3pm on, which makes a lot sense for a rental car company. Through calling the phone numbers, and going thru a series of prompts, we learned that we leave the van unlocked, with keys under the drivers seat, until its picked up the next day. So I wonder, if it were stolen, whos liable. Called this morning, trying to ensure that the vehicle was accounted for; and was notified that they will probably have it picked up by 4pm. Of course, they charge a $200 deposit/rider fee; which theyll refund in a timely 5-7 days, which seems like a real joke. With this whole experience, I will never rent another vehicle from this company again, and will tell others to avoid it. Crazy business policies, I dont see how they can compete, apart from only the their daily rental fee being cheaper.
Review №5
2019-02-19I had an overall positive experience with AVP Van Rental. I rented a 15 passenger van for a group outing in Sacramento. The agent I checked in with was pretty friendly and straightforward with all the charges and additional fees that could be added. I highly recommend getting insurance and prepaying for gas. Also, be sure to walk around and inspect the van for damage etc before you leave. I had no issue and received my full deposit back. The van itself was pretty new and clean. We only cared that the stereo/aux jack worked! I’d use this company again for renting vans in Sacramento 100%. The reservation agent on the phone was actually very responsive with my questions and it was a smooth process. She even gave me a AAA discount!
Review №6
2018-12-24Bad customer experience, They are renting vehicles without even properly cleaning inside and out. I rented a minivan it had big dent and scratch and dirty. When I complained about the condition of the car, he responded Do you want me to cancel the reservation, we are trying to help you out by renting our vehicle during these busy holiday season instead of offering another clean vehicle or thoroughly cleaning the existing one. He didnt even step out to inspect the damages of vehicle along with customer, Customer had to find and record all dents and scratches for him. As expected he tried to sell insurance $28/day and full gas tank when I told him I already bought insurance from the site I made the booking he tried to scare me by saying your insurance covers only 5 passengers, it doesnt cover all 7 passengers in your minivan. If you want to rent look somewhere else.
Review №7
2019-08-21EXCELLENT if you know the secret!Vans are much better than average. Leather seats, electric seats, SIRIUS, etc. and the price is very competitive. Excellent staff.Now the secret: Hotwire lists this rental car company but the pickup instructions are inaccurate. Youre directed to call a phone number for pickup. That number then transfers you to a sacrament number that doesnt answer!Know the secret: Airport Van Rental and Airport Car Rental (Airport Rent a Car) are NOT on the airport, and they are the same company!Make your reservations directly with Airport Van Rental, and call them directly when you get to the Sacramento Airport rental car location.Now youre an insider and know the secret!
Review №8
2019-07-12AVOID THIS PLACE! So we rented a van that was apparently at the airport through “ACE Rent a Car” and it ended up leading to this place, no street signs, this place has a horrible location. When we arrived the clerks were very rude( both of them) they gave us a van with a advertisement sticker attached to the rear bumper, I mean come on, we are paying for a service, not getting a complimentary van while we wait at the dealership for our oil change. Luckily we were able to exchange it, the vans are DIRTY, they have this arm pit odor, you have to inspect the vehicle yourself, so be prepared to spend at least 30-45 minutes just to get you on the road. If you can spend a little bit more, I would highly recommend all the major agencies.P.S. “ACE Rent A Car” are brokers, be prepared for the unexpected.
Review №9
2019-06-18Worst service. Some disclosures before anyone thinks about renting from Sacramento because you dont expect this until you face it.- When you rent a car online thinking it is from airport, it is not. It is 10 miles far from airport.- They claim they provide the shuttle service. They dont say it is only for those who landed from flight. They dont give ride to locals even from airport. You discover that after you book.- They have good fuel price but caution : they dont provide refund. So even if you use only 20 miles, they charge for the full tank which is pretty high. I didnt get any full disclosure or acknowledgement when I signed up for fuel. I was expecting to get charged for the usage.- When I was there, they had internet down. But I think this is okay considering above.
Review №10
2018-12-31Very very Bad customer experience, They are renting vehicles without even properly cleaning inside and out. I rented a minivan it had many dent and scratch and dirty. When I complained about the condition of the car can they give us another car? He responded no that is the one but there was a the minivan there. He didnt even step out to inspect the damages of vehicle along with customer, Customer had to find and record all dents and scratches for him. He found a small chip in the windshield which I think it was there before and he know about it. He went to the windshield chip right away to point out without checking anything else. He also said he doesn’t want customers like us. If you want to rent look somewhere else. If there was zero rating I would give zero.