AAA Santa Clarita Insurance and Member Services in Valencia

Categories


Phone: +1 661-259-6222
Site: https://www.ace.aaa.com/location...
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–1PM
  • Sunday:Closed
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4.5 (199 comments)

Review №1

2022-04-22

They don’t take debit cards. Went through the whole process handed my card. Sorry don’t take them. Had to walk too the atm don’t wanna lose your spot. Limited parking. And the front lady just throws you things as I handed all paperwork and cards too her hands.

Review №2

2022-01-21

If you dont want to wait in long lines at the DMV. But AAA are for members only. The only negative I experienced was that I tried paying for my husbands bills/tabs with credit card and they wouldnt let me (even though we were married). They only let you pay if its by check with both names on it.

Review №3

2022-03-26

Usually had good service here. But this time I went to have a few documents notarized. I was told that they only take appointments for document notarization. The problem is that the need was urgent. They wouldnt accommodate. Sad that I pay for service that I cant use.

Review №4

2022-04-11

Awesome experience. From start to finish I was in and out in under 10 minutes to swap out license plates. Worth the price of membership alone.

Review №5

2021-10-28

Roadway service is excellent! Never have to wait longer than 15 minutes in Valencia CA for roadside service. I like not having to go to DMV for tags and other services provided at AAA. Plus of course they have travel maps and travel agents for all your upcoming travel needs. Happy Travels. Will worth the annual fee.

Review №6

2022-01-28

Awaited to talk to somebody regarding the envy registration the person in line did not ask the form of payment turns out Triple A does not take debit because the DMV doesnt allow it which is stupid send me a message saying Im not happy

Review №7

2021-08-02

AAA used to be the best, now they are no better than the rest. First the tow driver damaged my vehicle and the tow company is refusing to pay the damages. Then they were willing to force me to wait almost an hour in over 100 degree temps. Luckily I was able to make it home on my own just 3 times longer than normal. I would no longer recommend AAA. Still waiting for them to get back to me regarding the repairs after 5 calls.

Review №8

2021-08-10

Really appreciate their insurance because I was involved in an accident in my twenties. The father and daughter who caused the accident broadsided me. They were very threatening, and both very big football sized individuals lying. I weighed around 112 pounds then.They both seemed a bit off mentally.AAA had two agents go to court with me, they never left my side, convinced the judge it was not my fault, and even followed me home to make sure they did not harass or physically attack. I never asked for an escort, let alone two.Five star AAA!

Review №9

2021-08-19

My experience with this AAA office was horrible.BACKGROUND INFO:Last year I applied for a AAA membership to perform some DMV services (Out-Of-State Transfer of Title and new Title Application).We paid a lot of money to have our two vehicles registered in California.One vehicle was processed through the DMV and was registered, however we never received the California title in the mail even though the DMV has the correct address on file... So we had to order a duplicate title.The DMV attempted to process the other vehicle but they ran into a problem and sent it back to us via the mail through the AAA location. (The problem was that you can not process an Out-Of-State Transfer of Title for a rebuilt title car in the DMV). This is where the real issue started, we never received all of our paperwork back from AAA when they sent it by mail. So now all of our paperwork is lost in the mail due to the incorrect address on the piece of mail (Title, Car Inspection Form, Smog Check, and everything else).To prelude this next part... AAA copies everything that they send in the mail and they were able to give me the copies. I did my own investigation and saw that the issue was that they failed to put my apartment number on the letterhead...I went to AAA to tell them why we never received it and ask for a refund or something to help us get all of those documents back since I was not the one who lost it in the mail. At this time I experienced some of the worst customer service in my life.BAD CUSTOMER SERVICE:My first visit they recommended that I talk to the manager (NOT THE REGIONAL MANAGER, THE ASSISTANT MANAGER), he said to obtain a new rebuilt title from my home state so that they can complete the transfer of title at the DMV and then to come back in when I received the new title and he would figure something out his reasoning for having us come back is because the regional manager was not in office. I assumed that they would help us financially and try to make it right for us since they made a mistake so I got a duplicate title for $70 (title+priority shipping) and came back to the AAA office.At that point they told me that they cant do anything because my registration card says the correct address and that they mail everything using the address on the registration card. I tried to show them that they sent it to the wrong address and that Im paying for duplicate titles on both cars because of their problem and they did not care. They pushed my problems aside and said that they are not liable for it even though they MAILED THE LETTER!I have all of the paperwork that says they shipped it to the wrong address and lost my items but logical explanations do not work with them. They were very rude and not helpful in the slightest. I do not recommend this location and honestly I dont recommend the company as a whole since the managers were rude and not helpful in the slightest. I cancelled my membership and am very sad to say that AAA has changed from the company they used to be. I do not recommend them because when issues arise they will not support you and will try to save their own reputation...I can post the photos of the documents later but I feel it would compromise my personal information. If anyone needs proof I could probably provide it.

Review №10

2021-05-26

I went here for driving school with AAA and can I say it was a great experience. The teacher was phenomenal and I actually learned a lot! If you have any kids, and you’re not sure which way to go with teaching them to drive, go to Triple A. While you’re at it, get their car insurance! Just an overall awesome company and I’m glad my parents and their parents became members.