Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Enhanced cleaning
Daily cleaning
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Conciergerie
We take care of you
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Comments (199)
This grade is based upon a certIain employee That is a insurance Adjuster by the name of Brittany GarciaShe is very rude and has no customer service skills she never answers her phone and when I leave voice-mail she says she didnt receive it she needs to be fired or retrained.
I have been using AAA for DMV services for 20 years and have been a member for 43 years. The CSR’s are hands down the best.
Called the travel department and spoke to Jenna. I explained I was in a few months ago to get a trip planned out for Florida. Was told at that time to call back and get road conditions before I hit the road. I called today but Jenna was no help said I needed to look the information up by myself. I thought that’s what her job was to help us out when needed.
I always have great service at Auto Club. Ive been a member for many many years. Even when their busy it moves pretty fast..
It turned out that my Car registration/ insurance was never completed on their part. Meaning, the whole time I was driving my car with my paper with PROOF of insurance, it would have never qualified because it doesnt show on their end.This also goes for Triple AAA in general, after getting the home owners insurance ... IT WAS STILL NOT COMPLETED.
Southern California Automobile Club has a great facility in Long Beach. My only criticism is that it seems to be understaffed. A simple printout of a DMV document took less than a minute, but the wait to see the staff person took 25 minutes. The staff is wonderful and quite helpful.
Love the AAA...even with covid restrictions Ive never had to wait more than 5 min to be seen. The staff is wonderful and knowledgeable. I do as much of my DMV transactions there as they will let me! Its great!!
DMV service was over an hour wait 80 minutes to be exact ,was picking up some personal license plates turns out to be they werent even there another permit extension , They claim it takes almost 10 to 8 months .
One thing I hate is waiting when there is no crowd. There were lots of people standing around doing nothing while people were waiting. After twenty minutes I approached the counter someone helped me, I wonder if I didnt go to the counter my wait would have been much longer.
Just not what it used to be. Not as friendly, professional or speedy. Its almost like waiting at the DMV, honestly. Theres no sense of urgency from any of the employees. A lot of the insurance reps are on their personal phones taking extra time between calling clients and theyre walking around like theyre bored. Miss the old ambiance and service.
This AAA is alway knowledgeable and helpful when you go in to do anything having to do with the DMV. I appreciate the quality of employees who are always pleasant with a good attitude. The air conditioning was perfect today so I didn’t mind having to wait a little bit. Got my new trailer license plate and off I went.
Quick and easy. Everything in one place. Better than going to dmv.
We received excellent service from the very professional rep who helped us with travel planning, who was wearing his mask, but the wait was extremely long till that point, and the majority of customers waiting in line and sitting down in the waiting area were not wearing masks -- a few were coughing. We need to go back this week and are reluctant to go back because of this. The first customer service rep we talked to wasnt wearing her mask and when we remarked we were surprised that most of the people inside the offices were unmasked, she chuckled like it was amusing or something, then pulled her mask back up as if only to appease us. My mother was on a ventilator and almost died from COVID so I dont think anything about this pandemic, or the Delta variant, is worth risking your life ... and none of it is amusing on any level.
Cannot and wont do without AAA! Ive needed them for a slashed tire and a battery jump in the past year! They have always responded promptly and given me the best service. On my move across country, they helped in mapping out my stops and final destination. Even though I have a cell phone, just in case there is no signal....AAA is a wonderful backup plan for directions.....and its included in Member Services! ALL females should have AAA!
I went in to see their notary. Sat and waited 40 minutes then several people were helped before me. Wont go back.
Good, fast service. They do not take credit cards or ATM cards but they have very misleading signage that says they do. And, why dont they?
I had received a fix it ticket two months ago for not having a front license plate. I sent a request into the dmv for plates right after receiving the ticket, but never heard/received a thing from them. I walked into AAA, told them what I needed, and they helped me right away. I walked out with new license plates withing 10 minutes or less. Great, quick service with 0 complaints from me. Needless to say, my visit was a pleasure.
Efficient, polite staff. Pleasant environment. Recommend AAA Long Beach to anyone that owns a vehicle in California.Kathleen
It was fast. I didnt have to wait long and glad that the staff is knowledgeable about any question that you may have. And the staff was very polite compared to other AAA offices.
I am a member of AAA Auto Club mainly to avoid going to the DMV, that being said today Saturday 8.22.20 was my first time in the AAA office off Clark and Spring in Long Beach and the service I was given was nothing short of spectacular! I recently purchased an old Sears Game Fisher 12 fiber glass boat and American Trailer I began with only one bill of sale and was told by seller there was no other paperwork ie: title for boat because it has no vin, no title for trailer because its registered for life. Sounded weird to me but what the heck paid 450.00 for both together. Turns out trailer and boat both had vins and now both have titles being mailed to my house and until then I have temporary copies to cover me. This all made possible in what had to be record time by a wonderful woman named Patty (I am 99% sure of her name, please AAA let me know if thats incorrect or I will return to check because she deserves to be recognized!) I arrived at 149pm 11 minutes before closing and rather than turn me away Patty volunteered to take care of my predicament, I was in and out by 215pm with boat registration and quagga mussel sticker in hand and that included a trip to quite possibly the slowest ATM in all the land! I brought what I thought was enough cash for everything however I was misinformed my first time trying to get this taken care of at a different location and needed 11.00 extra, so close. The whole time I was guided through the process, no joke line by line so nothing was missed. I was given the correct vin, manufactured date and everything else necessary; all with more professionalism, courtesy and smiles than and entire state of DMV employees it would seem! Truly grateful, thanks for being so knowledgeable, so great, and going so far above and beyond all of my expectations! I only hope when I return if you arent the person I meet with they are half as good!
Very friendly staff!Very efficient!The DMV Staff should take lessons learned from AAA!
I needed a placard for my upcoming surgery. I saw AAA did those. Walked in and within 5 minutes I was being helped. The assistant was fast and friendly. I am totally happy with this location
Pretty much in and out for DMV paperwork in spite of Covid protocols. Reps were friendly and helpful. I waited outside while my husband got paperwork completed and Rep brought paperwork to me to sign.
The Female Security Guard is Excellent organizing people for Insurance line and DMV line in LB off of Clark and Spring, I was helped immediately in DMV Tags, much faster than DMV ! Ive been an Auto Club Member for 30 Years, and they have Excellent Service, A 10 in Customer Service !!
The service was good like it is always. I went there to renew my passport I was in and out.
Went to renew my registration. Today is the deadline. Sign outside says u can pay with cash, check or credit card. Personally, no longer use checks, but i know if you go online to most places, you can use ur routing # and account #. Not possible with AAA. Oh well, had to leave, get cash and return. Came back and had to fill out paperwork that i did not have 2 on the prior visit not twenty minutes prior. Again, oh well. But would love 2 hear the same rules and implementations from any worker. Playing field should always be the same. Not 2 much to ask 4.
Quick and easy!! During this pandemic, this branch made it so easy to renew my registration in person. I didnt even step foot in the building. An employee by the name of Jeff took care of me right outside the building where its nice and open. Bring cash or check! No cc.
I made an appointment at the Long Beach office to get a Real ID. They sent me an email (not a text) less than an hour before the appointment, telling me it was canceled. So now I am waiting 2 hours at the DMV because I need it right away. Very bad business behavior. If they had any competition they could not behave in this manner.
Overall the service is great however today there legendary service fell down I realize that every business has rules and procedures.Yesterday my son was stuck with a dead battery and I was unable to get to him for a jump.I called AAA and was told because he wasnt on my account they couldnt help unless I was there with my card, they wouldnt take the information on the phone.Ive been a member for 50 years and was told the only way they could help was for me to pay for a membership for my son.That kind of service is unacceptable to me Im in a service business and there are exceptions to the rules... 50 years of membership me t nothing to the clerk on the phone or his supervisor.The legendary service that John Boyle boasts of wasnt there today.Maybe he needs to re think his training plans.Charles Buchanan
I go in person to get my car yearly tags always very respectful and quick, when I need roadside servicecthe same respectfyl & quick
The AAA handle everything 4 me. No DMV line
Great! It took less than 20 minutes to complete my DMV services.
Most times its a great service. Considerably faster than going to DMV. I only had one troublesome instance.I paid and filed for an address change and tags on my vehicle twice (by the same employee) and both times they never submitted the paperwork to DMV correctly. Could have been DMV not correcting my address twice...for 2 yrs...but doubtful. For some reason DMV (on the 5th and 6th yr of owning my car)my registration/tags kept getting sent to an arbitrary address. I got fed up and had to line myself at the actual DMV for the whole day to get it done right...I had to pay for that as well🙄Other than that one mess, this Auto club gives excellent timely services.
I had a problem with my car registration. I had tried to resolve it but couldnt. I had paid the fee and a parking ticket but received nothing. The kind and professional AAA staff person checked into the problem, found out what was needed: a few dollars resolved it. About 15 minutes later I walked out with my tag!
Great customer service. Very friendly. Got my new car insured quickly and out the door I went. High five to Micky
Excellent customer service! Dropped my phone and it was there waiting for me the next day.
AAA has implemented some COVID safety procedures,such as temperature checks & check-in customers outside, sanitizer dispensers, and sneeze guards installed.AAA recommend to wait in the car, and when your appointment is ready, you will receive a text.Overall, I feel AAA has done everything to protect its customers, & employees.I just wish they could pick up the phone. I wanted to make sure that I am brining the right documents to avoid going back again. Sadly, no one at the branch answered the phone. (I do understand, with COVID, everyone is shorthanded though)
I would highly recommend AAA to anybody that has a car. I love that they make some of your dmv trips a bit easier. I had to renew my registration and i didnt have to wait in a long line. I just went to the branch and was helped in less than 10 minutes
Excellent service as always.Avoid the DMV and get paperwork done effortlessly. Road side assistance is the best.
I do not use AAA when it cost $90 for a service call, so once they say, unfortunately, this is your fifth call, you will be charged $90 for this before service I decline and find alternative means. For this reason, I always ask if each service is within my membership. I was always told yes. It is within your membership. You still have 2 more calls. So you can imagine my surprise four months later when I was told that my account will be going to collections because I did not pay for a service. One of their own people said this to me Their system glitched or was down the day of the service you should have not even been given the service if it was the fifth call. What made it worse is that their system had my brother who is just an additional driver as the main driver and was sending him to collections. It is my signature on the documents. I have to pay now because my brother is on the line, but AAA no more. By the way, according to their bill, we are all still in 1920, not 2020. Fix your computers AAAThere are other companies that offer 6 - 8 calls and are way cheaper than AAA
This place doesnt accept debit cards, the front desk should have told me this when I first checked in, I waited 30mins for them to tell me that they dont accept debit cards, they suggested I use their atm to get cash out that had a fee no thanks, she also suggested I use a credit card, I walked out, I Paid for my registration online I wont be back here, who doesnt accept debit cards so bizarre.
I just went in to see my agent to make sure I had all paperwork complete for my new policy. I expected a fairly long wait since I did not have an appointment. I have to say I was completely floored at how friendly, professional and efficient everyone was. Pleasantly surprised!
Best place to go for your vehicle registration, no long lines to wait in!
My sister was unable to see clearly and asked the younglady where was she suppose to sign and the girl told her she could not help her. I was very disappointed with this. My sister came out to the car where I was with a baby for me to tell her. Very, very poor customer service.
Its all about covid control here...The people inside are fine...its the Karens in the outside tent acting like tyrannical cow herders who want nothing more than for you to just shut up and listen to their Gestapo tactics or just go away...if you enjoy being rousted and long waits then this place is for you... otherwise go to the DMV, you can thank me later.
I absolutely love going to AAA for my automotive needs! It beats going to the DMV.
Zdriver was great. Accommodating and knowledgeable. He hooked me up on a mountain side , narrow road with no cell service.
I love AAA and this office. They are courteous and efficient. The best insurance and road side assistance in existance!
I love AAA! I come here for registration renewal or my personalized plates. They also offer discounted movie tix and other services. Lots of parking and the process is easy to understand and the wait isnt too long considering how many people come in.
I am so pleased with the service I got. Even, I got a gift and a discount for adding another car insured. Thanks so much!
Ive been with AAA auto insurance for some time now and i have never had a bad experience. The long beach office is always easy and convenient.
AAA is the best. I been a member for awhile now. I love visiting the Long Beach branch. They are very courteous and kind. They take care of their customer quickly & thoroughly. My insurance agent Ernest Redmond is an excellent professional. Knowledgeable & skilled. Thanks Mr. Redmond for your committed service at AAA of Long Beach.
Businesses have opened up again, we called the operator to ensure notary services were happening and we got a positive. When we arrived to the AAA office, we were denied stating due to covid notaries werent happening. No effort into practicing proper guideline for a signature service is asinine. Not one referral to a different notary location nor any info on reimbursement since we are now having to outsource a notary office.
I would like to thank Lashelle (sic?) for her assistance with my claim, which was not even assigned to her. She went above and beyond, showed understanding& empathy...excellent customer service. Im just really grateful she was the one who got on the phone. If it was anyone else, Im certain it would not have worked out well for me. The receptionist was very courteous and helpful as well. Thank you again.
Pretty much all the AAA offices I have visited they always strive to provide great support. They always got friendly, helpful staff, quick lines, and great DMV Services.Highly recommend using AAA for travel, towing service, or DMV needs.
I have only gone here to do most of my DMV stuff like renewal. The best place to go instead of actually going to DMV and waist most of my day.
Outstanding! If you have to visit one of their offices it is so much better than ever having to go to DMV. You whizz right through everywhere you need to go no. Ive never waited longer than 10 minutes before my name was called. I have yet to use any of their on the road services but from what I hear they are spectacular also. I bought my Towing insurance from AAA just to avoid DMV and boy wasnt worth it plus the bonus Ave getting help if I run out of gas get a flat tire or need tow Taylor closest repair shop. I even purchased the coverage for my motorcycle which will also cover my RV when I decide to get one or should I say afford one. Basically cant go wrong.
Been several times to this location and never had an issue. Lots of parking also!
They kept me cover and protected for the last 10 years. Coverages payment are reasonable. Great Insurance company to be with. Corporate Office location very nice. Plenty of parking. Also has plenty of employment opportunities for someone whom might be interesting in that field of work.
I love the company after 25+ years, the new arrangements is CRAZY.NO LOUD SPEAKERS ANYMORE the employees has to leave there area to come into the lobby to call your name and then walk back to their desk with you trailing behind them.DMV desk is the only one, when you walk inside you can continue and get in line and wait for them. The best part is being able to walk in the door and check in and to know that you will be assistant and they always give a complimentary Waters.I forgot to mention the customer service there they are always on top! And you know I didnt forget my maps because I am definitely going to be tearing up the country this summer.😁
I always come here, but today around 4:15I went inside, I needed valuable information to register a car, young white lady was in a mood.She didn’t even say hello, rude, and think she knows everything about Registration, information that should be provided by a competent person, but she didn’t let me pass the reception.She should not be working there.
I love the service and the people there. They are always nice and helpful
Great customer service! Excellent resource for travel services! Also they can take care of most DMV transaction which will save you precious time.
My husband and I had Farmers Insurance (car & rentals). We decided to compare pricing with other insurance companies. We chose AAA after reading reviews on J.D. Power. We got a much better deal with AAA and we want to personally thank Ana Peraza (Insurance Sales Agent) for being professional, Informative and having the best office. Her office decor was Calming and Peaceful no stress transition. Thank you again AAA.
I am going to Texas in Sept and AAA found a much cheaper rate for a rental car-- Dollar:$754 vs Enterprise:$986. Yahoo!
Superb, caring service in getting my expired DMV registration renewed quickly and efficiently. AAA rep Marie made my day!
This is where I go for all my auto and travel needs. Everyone is so nice at the LB office by the Airport. Ive been a member for 38 years. God is good..Never any problems ..
I needed to have some papers notarized. It was quick efficient and safe. Its a very well thought out system and keeps everyone distanced while we endure the pandemic. Kudos AAA!
Taylors was GREAT and very swift on giving me the different variations of my options. Hes a EXCELLENCE asset to your company. Thank you for the amazing customer service Taylor. 👍🏼
Membership at The Automobile Club Is A Must!!I stopped in to pay my registration and to receive info about travel. The customer service representatives were courteous and knowledgeable. They showed interest patience and gave thourough answers to all my questions and even gave me great suggestions.What are you waiting for???Sign up today!!!
I had trouble getting a hold of somebody at the actual office that I wanted to go to but once I was finally able to do that Maria was very helpful and friendly.
This is the best place to renew your auto registration. The lines are short, no appointment necessary, and the clerks are really helpful. They always find ways to make lines efficient. PLUS you can buy discounted movie tickets too!
Always great, they have the best solutions for your insurance and advice you well.
I truly appreciate the prompt and professional service that your company has given to me. I can always count on AAA. Thank you for your service.
DMV services are worth the AAA membership alone! No waiting! Dont forget its cash or check only for DMV. I always forget and had to use their ATM which was a 2 dollar fee.
The lady that took my daughters picture for her passport was so nice. The Receptionist was a little rude and was not informative at all !
Very fast and efficient and very nice customer service representatives.
This is an all around great place. You can get roadside assistance as well as home and auto insurance, and renters insurance here as well as avoid the hassle of spending hours at the DMV. By being able to take car of your business there. And its not a long lines or a long wait. You get a complimentary bottle of water and they sell other little things such as maps, puzzle,and games for the family while on the road. The only bad thing is if youre renewing your registration for you vehicle you can only pay cash...
Ive been a AAA Premier member for 21 years. However this was the worst service Ive ever endured. The driving instructor assigned to my daughter was terrible. The only number given was a number to leave a message. between myself, my Daughter and my wife we left over 10 messages over 4 weeks before we got a call back. Finally we got to schedule a class. The instructor Virginia was rude! made my daughter feel terrible. She hated the experience. It was the absolute worst person you can imagine. I think the driving instructors are super disgruntled and overworked. please dont put your child through it. I hired another company soon after and the experience has been great.SAVE YOUR CHILD. DO NOT USE THIS SCHOOL.
Thank you I do have to give you a compliment the procedure at AAA today went very smoothly and also it wasnt too much of a long waiting. Thank you very much
It was quick and easy three lines just get in the one you need maybe 15 minutes in and out cash please or you,ll get charged extra
Went in for title transfer in/out 45 mins. I was at dmv prior day, in line for 30 mins that didnt even move. Dont waste ur time at dmv.
I went to obtain assistance in planning an Oahu vacation. Everyone from the front desk to the travel agents were very helpful and patient with my requests. I highly recommend this branch to anyone in the area.
Excellant Customer Service today, November 2nd 2020, AAA Customer Services Lady was very couteous and helpful with my Auto AAA Insurance.
Ashley (from Leeds) is THE BEST! She got me all set up with an international driver’s permit for my upcoming trip to Australia/SE Asia, and found me an awesome selection of maps for my camping trips in the next few days. She helped me with aspects of my travels where I didn’t even know I needed help. Thanks Ashley, and thanks to all the other AAA employees at Long Beach who have made my life so much simpler over the years!
If you enjoy good customer service, then don’t call this AAA office
Ive used this AAA now for I think 24 years. I turned 40 July 27rh and if Im not mistaken I think it might have been there when I got my license at 16 maybe it was built a little later. But Ive had a AAA Membership since 16. Although due to youthful indiscretions I wasnt always able to afford them as my auto insurance company Im so stoked at 40 that my yearly auto breaks down to $37 a month for full coverage uninsured/underinsured motorists, comprehensive and collision with quite low deductibles. As a currently non-practing insurance agent I if course opted for a renters policy since Im aware the multi policy discount is so impact on ur auto premium the renter insurance ends up being free and it actually lowers your yearly auto premium more when compared annually.I use them for all dmv registration services i am able to as well THEY are so friendly and quite accommodating
I like AAA but in the last few years its prices have more than doubled (auto insurance) and the quality of its services decreased.Last time I requested a tow, it took AAA well over an hour to arrive.... really?I think a bit too long, or is it just me?
I was required to come into office to make a cash payment to reinstate insurance. I paid the cash payment and was told payment would be reinstated at midnight. 3 weeks letter I received a phone call saying they never received payment and I have been driving without insurance for 3 weeks. I told them where I made the cash payment. I cannot find my receipt. The person said I would have to contact the Long Beach office because they do not communicate with that office. So, I cant drive or go to work today -- no insurance. I now have to follow-up with long beach office. Even if they reinstate at midnight I have no coverage today and should not drive to work -- although I have done it unknowingly for 3 weeks
Ive never had to wait to get my registration renewed. Once Im checked in at the front desk by the time I get to the back theyre waiting for me. Im in and out in no time at all.
I have been here on three separate occasions, and all three visits have been unsatisfactory. The first time, they were closed because it was lunchtime. This time I was sent away because I wanted to pay my vehicles registration and could not because the car is in my daughters name. I will opt to use the DMV; Its just as disappointing and no annual fee. So long AAA. Three strikes and you are out!!!
A 25 year member and AAA was best decision I made a long time ago.. the team members were very professional in this time of Covid.. wish I got persons name who helped me.. she was very helpful. Thanks AAA..
Wow. No long lines. The staff was friendly and helpful. It was my first time at this location and it definitely wont be my last. Thanks AAA!!!
For insurance needs, ask for ANA P. ! . . . She is knowledgeable, professional, and personable ! (Home, Auto, combined)Ive been with the Auto Club for many years and this is one of the modern-looking locations; parking is easy.I would definitely recommend.
I will never go anywhere else, great staff members, fast services, really positive environment.
AAA is the best place to take care of your DMV needs with out the lines that are usual at DMV. You can get plates for your car, renew registration, transfer titles everything except drivers licence renewal. But thats not all they also offer insurance for car, home,apartment and life.. They they can help you plan a trip foreign or domestic and have a vast array of maps to keep you from getting lost.Theyre always friendly and professionalI love AAA. Best investment ever!
The service was amazing. Had a DMV problem. They were able to help fix it within a few minutes. Employees are A+. Quick and very easy.
Resently had a major problem with dispatcher sending a call for jump start and flatbed when we only ask for a flatbed tow. Sorry but Im not goin to be charged $90 twice! Shame on the dispatcher trying to swindle me!😠
It may be better then sitting at the DMV but that ismt saying much . Called monday to find out late registration fees on my nephews car asked they told me the rate and said i could come in and pay it . So i wasted my time today going in and was told he had to be a member inorder to pay his registration. That would be fine had i not paid my girls reg at the same branch a few months ago with no issue . Why was it fine then and not now .This allong with having to argue with two drivers .when they try and tell me my personal truck cant be towed because they are claiming it is a work truck! There is no rack, no box ,and no tools in the back that would qualify this as a work truck ! The driver is just trying to get extra cash !Dont get me started anout their rip off insurance . If you have drop it they will fight you to pay out and up your rate regardless of full coverage . I had to do the work my self because all the shops they work with said they cant do a flat black paint job ?🤔🤦♂️🖕👎
Always a pleasant experience, beats going to the DMV!!
Always very accommodating, fast and friendly service. Even with the current state of the world, everyone was smiling and seemed genuinely happy and willing to help.
They were very professional and welcoming.
Im so glad Ive used their services for so long, both their road side assistance and insurance. They made a great recommendation for a mechanic who has become an amazing help in my life. Mexico car insurance and discount movie and Disneyland tickets, too!
We love AAA we love all those services and we liked everything about AAA the three stars is not because of their service is because of the fact that there for long beach location they dont take debit cards they only take check or cash which we feel is not very good since we are now in the technological era were really nobody writes checks anymore everythings done by debit card.
This is a very efficient setup there. Tell the front desk what you need and they send you off to the specialty you need. Beats the DMV, but getting a proctolgy exam would be better than the DMV
Cant say enough about how wonderful AAA is. From the roadside assistance. To the DMV services and car registration. Do your drivers license and movie tickets its amazing. Not only that but the wonderful Westways magazines you can never go wrong. My friend changed from Progressive to AAA while standing in the DMV line I highly recommend anyone that wants to get any service is done through the DMV. Must go to AAA. Thanks AAA for all the help youve done for me and my family through all these years.
AAA is so helpful, especially after my dad died. They helped me cancel his policy and the DMV services made transferring his car so easy. Thank you!
I love triple a roadside service, hope I dont need it but knowing its there if I need it is a good feeling.
I refuse to wait an hour just so they can take two pictures of my car for insurance. F that! You forgot to take them when I was here getting my insurance policy, I sure as hell shouldnt have to wait an hour so you can fix youre own mistake.
Used to be a good place to get insurance now theyre just too big and huge now there a money machine you can beat their rates everywhere
AAA gave me outstanding service today. They have good social distancing, and the service was fast as well as friendly.
I had to renew my car registration. I think it took me Five minutes at best...fast,efficient service.
So greatful to have DMV services available.The staff is wonderful, informative and professional.
Longest wait to register a vehicle ever. The dreaded DMV is quicker. This AAA has all the booths with emoty seats. Saving a dollar, not brining in the proper staff, at our expense.Worst AAA experience ever.
I got there around 9:15 a.m. to pay for my car registration, and was out in 15 minutes. I drove by the DMV, and the line was around the building.
Excellent service. Not crowded. Moved very fast and very professional. Great parking
Took my car to Big Tire in Carson on Avalon to get repaired. Insteae Big eey sent me home that evening & go fiqure somehow all my oilLeakwouldn,t you know dSomehow all the oil in car was all over the ground under my friends car
This is very convenient I work right down the street from this place and Im usually in and out I only have 30 minutes for lunch and they are very quick there Im very satisfied with this AAA location Ive never had a problem.
They have a service screener canopy outside of the building. Then you are met one on one and brought into the building by the person who will do your transaction.
Great friendly service every visit. So much better than wasting time at the DMV.
They were great took care of all of my needs and my sugar Dropped In gave me a bunch of stuff to get me where I need to be
Always comes super quick. Aaa has saved me from the top of the mountain in sequoia national park within 30 mins of calling them. I love having aaa and the piece of mind.
WONDERFUL! I love going into AAA office to get something done. Great people, nice atmosphere!
Why deal with the lines at DMV? AAA had my registration sent to me within two weeks. Thank you so much.
I love AAA aucclub been with them 7 years Really no problems had a problem with a shop they came right to my home show them what the problem was with leo&sons Gshop they AAA help me get my $ back no one should get ripe off and thats what they were trying to do to me but AAA Auto club help me .thanks again AAA Autoclub your the best.
They were good and understanding people. And helpful to me in my saturation
Incredibly rude staff. I got called up and the two employees were trash talking a previous customer, making remarks on how he was stupid for not bringing a title or something. I understand frustration from working in retail but trash talking a customer in front of a customer is shameful. Go to another branch if you can.
One stop shop for whatever I need for auto, home, tickets to wherever I want to go. Also they have a special on cell phones. What more can I ask for? One more thing EVERYONE has a positive attitude.
No response despite several phone calls and much automated service waiting. Needed to ask couple simple questions.
COVID protocols means a wait to get into office. Once inside, pretty quick service.
Very fast. Line for DMV service is one person per party.
They were very helpful and very friendly I felt comfortable about signing up with them
Love the fact I can take care of MOST of my DMV needs at the AAA office...sure beats spending half the day at the DMV office either in line or waiting for them to call G32,758 and they are on G25
The best customer service. Been a member for over 20 years!
La Shana was great! Exellent service! Recieved free pen and AAA stickers for my car. Car transfer complete. Thanks Shana!
Not sure why I gave this one star. I think they were always better than that, at least a B for effort?
I love AAA... Its saved me more than once!!!! Everyone should have AAA... Allows me to surf anywhere- and not worry about the worst happening- get the 100 mile tow- package- way worth it-
Today I came to AAA, there is a station out front that says you have to check in, there was no one there, I entered the building and a young lady came and ushered me out told me what to do and where to go, got there and yet again there was no one there.
Amazing !!! Very friendly and extremely safe. They have everything set up for their workers n customers to be safe during the pandemic.
Great service. Nice people
DMV services are always a dream at AAA. Fast, helpful and complete. Worth my membership fee alone.
Amazing and fast service recommend to everyone Super Friendly staff make you feel like family
I left with a large carry bag Anna was very nice I gave her a gift a necklace lapidary
Weekday at 3:00 pm was a good time to go. Registration quick & easy, no line.
Auto Club of So Calif have very understanding employees.. They try to get u in & out in a timely manner.. I thank them for that...
They took care of my auto needs. Friendly helpful staff
Been with them 20 years, great respect and always willing to solve an issue if I have one.
The staff are rude unhelpful and its almost a better experience just to go go the dmv instead
Id rather be here than waiting at the DMV. In and out in 15min and still have the rest of the day to take care of other errands.
Beats going to the DMV to handle your business. It is so convenient and they have helped me on a number of occasions.
This business is one of the best run businesses in the USA. Everything they do is great and they offer a lot. I have nothing but respect for them at all their locations.
Love this place.. Alot of services and friendly people
Love this AAA. Super fast and friendly service. In and out in no time at all! Much better than the DMV.
Couldnt Handel a pink slip that was reported lost then apparently found. Told me to go to DMV, yeah right
Love this large location! Staff cordial & helpf!
Make sure you bring cash or youll get a snotty attitude from the employees for wondering why they dont take debit
Service was fast. People knew what they were doing. RV insurance price was reasonable, as was RV road service.
First time member and first time coming to this facility and have to say very polite and friendly and the wait time was very short for me.
I got road side assistance pretty fast from Triple AAA and great service from Fidel.
AAA has the best insurance rates and have beat out all the others when it comes to full coverage especially for a Classic Vehicle.
Always friendly and helpful. Better than DMV for registration of car.
I always receive warm friendly service here, whether its for DMV or Member Services.
The wait was a bit long... Workers seemed irritated working there.
John Spann & Brittney Delisle were wonderful!
I have been with AAA for 31 years and I can say they are great for insurance, auto or home. Excellent customer service.
Awesome service and very quick, I was in and out in less than 10 minutes for my vehicle registration.
I love coming here to pay my premium. I also got renters insurance. Excellent, Friendly and Knowledgeable Service.
AAA one stop place for registration and insurance, so convenient
Knowledgeable and friendly staff. Much quicker than the DMV.
Quick fast and easy to purchase discount tickets
Prompt surface. This was heavy compared to DMV registration purgatory. The membership parking is a plus and the staff are nice.
No lines. Friendly service. Always happy when i leave.
Very convenient. I avoid the DMV nightmare by going to this location.
AAA is a good auto insurance company
Very slow service even by covic standard. The staff is friendly tho
Usually great service ... some staff need retraining as to WHO members are...DMV attitude
Very busy location, so expect a slight wait. But the staff is outstanding, friendly and helpful.
Amazing customer service. Sergio was so helpful. Great experience.
Convenient for most DMV services, fast, knowledgeable and Excellent customer service.
Picked up what I needed and the clerk was efficient.
My agent ana is helpful I make the right decision by changing to AAA insurance
Got a notary done for $15, quick check in despite Covid rules.
So much better than going to the DMV. In and out super fast.
I was a member for ten years prior to using another insurance co. for less than a year. I went back to AAA ASAP. Thanks AAA.
Fast and friendly service. I go for DMV Rena was mosyly, its in and out with a smile.
AAA is a great. Long Beach is my local branch and they are fast knowledgeable and helpful
They never bothered my car within two company!! sweet! I had things I was unaware of thx god!
Great place for many things including vichel registration so you dont have to wait in the long lines at the DMV.
Fast and friendly service...thank you!
4.6 (199 comments)
Review №1
2022-01-08DMV service is quick and painless. All members should be using it.
Review №2
2022-07-21After 31 years of paying on time. They would not let me register my car cause the policy expired and they needed 27$ to help me out. Them pretty gold cards with all your years of paying in a big red number have no value to the Automobile Club of California. Bye
Review №3
2022-05-265/19/22- AAA did not provide road side assistance regarding a flat tire. Initial call 5:30 pm.3.5 hours went by without a courtesy update or general safety concern check-in.Several calls to the So-Cal AAA agents were made by both my husband and I, the feedback was he was put on the urgent priority list and/or truck driver didnt have the proper equipment.Each call placed to AAA during this timeframe lasted on average 25 minutes.My husbands life was in danger as he sat on a dark, busy highway. He ultimately made the decision to drive on a rim to a safe location.Contact with supervisor Marx was initiated by us at approximately 9:00 pm. Marx stated, the tow truck driver who picked up our call inexplicity stopped working. He gave a rather dry apology and directed us to call the customer experience department, but failed to provide us with the number.5/23/22- contact to AAA at approximately 8:15 am was initiated by myself. Supervisor Brenda took our complaint and offered a compensation apology and upgraded us to a premium plus membership for May-Jan. She stated the cards would be mailed out soon. We inquired a true full years premium plus membership at minimum for their lack of customer care and AAA leaving my husband on the side of the road helpless for over 3 hours. Brenda stated she would ask her supervisor for the full year plan and get back to us.5/26/22- Brenda has not reached back out with any updates.5/26/22- At approximately 4 am, my husband unfortunately got another flat and called AAA. He waits over 2.5 hours for a tow. The tow truck driver discloses that AAA did not put the call into his que until 6:45 am. Again, no courtesy call update or safety check-in by AAA. During this time I notify my husband that our plan online still reads classic membership. We realized he needed to make an immediate call to AAA explaining once again the incident that took place on 5/19 and this morning, and get a supervisor to over-ride the classic membership mileage coverage and grant the enhanced premium plus mileage coverage, authorized to us by Brenda. Ultimately, the mileage needed to get his car home was granted.5/26/22- My husband called AAA after the morning incident to file another roadside complaint regarding the 2.5 hour wait time. He called in, while I listened. He was put in touch with Noemi. She disclosed she was working from the So-Cal Long Beach region/city. Noemi said that both complaints will be handled by a case counselor. Per Noemi a case counselor reviews documentation, complaints and compensation. They have more power than she or Brenda to make decisions. Noemi said a case counselor needs to be assigned before our cards can begin to be processed. As of 5/23 a case counselor is still pending and has not yet been assigned. Brenda neglected to share any of this information on our 5/23 call with her.We asked Noemi for her direct number for any future support, or the case counselor departments number, but she adamantly stated, I am not authorized to give you that information. I inquired about being provided a point of contact e-mail to a helpful supervisor or case counselor, but again she rejected this.5/26/22- My husband realizes he needs to get a rent a car to commute to work. Under the premium plus plan that Brenda verbally authorized, is a free day rental. However, because our account still reads classic member this posed another issue. My husband made a call to AAA, and after being on hold for over 30 minutes was denied a rental car. There again was no further solutions or support.I made contact with Lakeisha at the Long Beach branch at 9:47 am, and explained the entire AAA roadside assistance history issues again, and requested that she please help get us reconnected to Noemi or Marx. After being placed on hold for 40 min, Lakeisha said Noemi was the emergency roadside service supervisor and who I needed to speak with in regards to possibly working something out to get my husband a rental. She said, Noemi will call you back within 5 minutes. I have not receive a call or message.
Review №4
2022-05-16My son had a great instructor and looked forward to his courses. The signup process was quick and painless. Thank-you AAA Long Beach!
Review №5
2022-06-20I am no longer sure about triple A membership or any of their services. They contacted a tow company to toe my vehicle. the driver refused to take it to the destination that was request by meself and noted by the agent. The driver took it to another place without my permission. When I called the next day and told the company I wanted to have my vehicle towed out if their they said if I did bot agree to have it fixed at their shop they would charge me storage fees for every day it was in their yard. When I asked triple A for their help and to reimburse me for that ransom that the autoshop.was extorting me for the agent said it was not her problem. I should not have it towed their. However if she would have looked at the notes on the call she would have known the details, which I explained anyway. She still refused.the next day I called another number of a different supervisor.she was more understanding amd said she would investigate and see what she could do and was goingto try and help me get the vehicle back without having to pay the rasom. However we got disconnected near the end of the call and when she called back I missed the call and her voicemail said to call the 800 number. All I had was her first name (Brenda). As helpful as she was no one else at triple a has seemed to be as helpful. One person st the Long Beach branch did offer some help and advice but he said unfortunately I would have to pay the auto place to get my car back even though this was not my fault. I did not choose the towing company or the mechanic. Teiple A who I trusted are the one who hired the tow truck on contract and its on them when it turns out that the company does not have reputable drivers who cheat unsuspecting individuals. Its a scam.done by some shops wherethey offer kickbacks to tow truck drivers to bring them cars instead of delivering them to other shops even if its against the request if the vehicle owner. So far triple A has not been very helpful and in many ways they have been more hurtful. If this is not rectified I will be looking into legal recourse.
Review №6
2022-01-04I have been to this facility many times always good, quick service. Speaking on more general terms as far as insurance companys go I have had nothing but a great experience with any issues I have used them for in the past. Whether it be for car or home the service they have provided me is top notch. They have mine and my familys business for life. I dont often do these reviews unless I am very impressed or very disappointed with the place I am reviewing. Keep up the good work AAA. 🤘🤘
Review №7
2021-12-25People call me crazy to suggest AAA purely for convenience, customer service, and being able to do most automobile services. Registration, most importantly, and not have to hassle with the DMV. Everyone is friendly and super knowledgeable.
Review №8
2022-03-30I am so done with you guys!!!!! I can’t believe no one is able to help me run from location to location and there is no claims department! The person you dedicated to my claim had the most horrible customer service her name is Jennifer Keatley and after all the money I pay monthly for yours services never been late never complained always follow what you said to do and I am done.
Review №9
2022-02-01Super slow in the DMV department. Seems as though they enjoy making you wait. Also, dont ever book a cruise with AAA -- not after the Covid debacle.
Review №10
2022-02-05Ive always thought AAA is simply the Best when it comes to insurance, and of course roadside assistance is such a bargain! This location has wonderful customer service every time I go in.