Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (153)
They are swamped. Only office in the Stockton/Lodi area Hope you all have an appointment
Very helpful and quick. Plus they have DMV services which is a major plus
Very long wait for services.... 45-60 mins.... Closure of the Stockton office has created a mess...
Website says branch does travel arrangements but when I went to the office it wasnt. Was required to leave and go to another city.
I recently stopped by AAA to renew my registration. Ive always been happy with their service but wasnt sure what to expect this time due to covid-19.I really appreciated their commitment to making their office a safe environment, enforcing social distancing, masks and allowing only a few customers in at a time. The employees were friendly and helpful and fast, I was in and out in about ten minutes.I recommend the Lodi branch AAA.
Convenient, Fast & Friendly Staff. Easy location, Clean office and Welcomed as soon as you enter. DMV Tags quickly!
Our first time to this location to take care of our car insurance.
Absolutely wonderful. Especially Mr.Yen Yu, hes so helpful, professional and yet personal.
Very friendly, competent, takes care of business quickly
My name is Eddie Luna my experience with AAA over the years has been very, very good; the AAA insurance office is conveniently located, hands-on quality locale, very friendly. When I go in to take care of my business, they expedite me in and out very quickly, and I would recommend it to all my family and friends and anybody thats looking for roadside assistance. I would recommend AAA Insurance for all your insurance needs.
Excellent walk in AAA AND DMV transactions within five mins. of entering service departments. Especially appreciated the warmth and welcoming hospitality of receptionist/AAA agent and cordialness of fellow patrons as well.
Very helpful people there and very nice. Thank you Lodi AAA
They can do vary few of the things DMV does but they also have the same attitude as DMV. They are not there to help you. I’m a DMV dealer and I have had 2 issues with AAA just trying to do personal items. What should have been easy transactions it the clerk didn’t want to help, An odometer statement wasn’t signed on an exempt vehicle. The clerk should have known better but decided not to process my paperwork. Went to DMV waited in line again, and was Handed with with ease. I’ve been a member for over 15 years but at the end of this membership I will not renew.
9am , 6 people ahead of me in line, one person working the window and 1/2 dozen employees just walking back and forth with coffees and danish! This is getting worse than the dmv!
No waiting. Did vehicle registration and title name change. In and out in less than ten minutes. You would never have that at the DMV office. AAA membership pays big time!
Great place DMV services are worth the membership all by themselves!
Youre looking at an hour wait, due to the Stockton branch being closed.
It is not like it used to be in the past, they are now focused in insurance
Im am never disappointed in the service I need from AAA, especially from sales agent Yen Yu. He is responsive and informative in the understanding of the type of coverage Ill benefit most of. If youre looking for coverage or someone who puts your needs first, go visit Yen at the Lodi AAA Office.
The staff here are very friendly and competent. I was greeted immediately and helped very quickly. The location was convenient and parking was more than adequate.
Ive been a AAA member (for towing) for a very long time. Even if I dont use the towing service the membership is worth it just for the use of their DMV services! Short lines and friendly staff. We bought an RV about a year ago so we upgraded our membership to cover RV tows. I hope to never need it but I love the comfort of knowing if we break down anywhere well be covered for towing and a rental car if needed. Ive used many tows over the years and theyve always been relatively quick and never any hidden charges. I think their insurance is a bit pricey so we dont use it. This location (as well as all locations Ive been to) is very clean and the staff is helpful and kind.
Great environment and excellent customer service!!
AAA is a great place to do most of your DMV chores. Fast and friendly, there is rarely a wait of more than 5 minutes. The insurance side is pricey, but some of the best coverage. If you get hit in accidents, they are great in your corner. Lastly the roadside services are part to none. Toss are usually prompt, battery issues handled with professionalism and emergency gas is brought with n understanding smile. Thanks, AAA, I salute you!
Waited 3hrs.. for road side assistance... the tow company just a 1mile down the street.. but some people treated little different than others. Could of done better,,, not pleased with the service.
The customer service is good. The DMV part was helpful. I have never had a problem. I usually get in and out quickly.
Always helpful Im in and out.
Very nice staff, I needed some maps and they promptly provided maps as well as suggesting tour guides for places to stay en route.
AAA is the best insurance all around. The rates are great and what they offer; vehicle registration, traveling discounts, free maps, immediate tow truck service plus a phone call while waiting just to make sure Im okay. I Love AAA!
I think the towing is awesome I have had AAA Auto and Renters for over 27 years with a great driving record and I finally found other Insurance because it was too expensive. I was able to get my vehicle fixed where I wanted but when I was in a hit and run they did not investigate and do their job a big let down.
Girl at the DMV counter was rude
Used the DMV registration. There was no line and was in and out quickly. People are very friendly and helpful here. But you do need to be a AAA member to use their DMV access.
Went there instead of DMV I was there about 20 minutes total...Great service
End of the month busy...1st time I had to stand in line here. But once at the DMV desk the woman was nice and fast. I still recommend A AA over the real DMV.
Used the DMV services excellent customer service even with some rude customers
Well to start off with the girlwho be started me off didnt know what to do must have been in training. Then the lady that came to help told me I was wrong and that I hadnt paid for my tags ,which I had so I basically wasted a trip to your office for nothing. And to be sure that lady was WRONG!!!! I want an apology
Bought a battery from AAA that has gone bad. They have confirmed, in fact this battery is under warranty. However, due to where I live (which is not a farm or rural area) they refuse come out and replace the battery. They said they dont do, battery service in my area. Furthermore they wont even come out to check it. My tows are used up but my husband called in and they said no he had to be with the vehicle. I called again and two different agents told me (Reese and Sara) that I should do the PROXY service. They said I can do that if the vehicle is at our home, which it is. So my husband called to arrange that and then they said they really truly do NOT do proxy service. The could not give me a reason why. So I spoke to another supervisor, ZACH that told me if in fact the battery was bad then I should not have to use a tow or pay for them to replace it. Yeah sounds great. But he said since I didnt have any tows, they could not send anyone out to even check. Really! I said I could pay if the guy if the battery turns out to be good. No go. Anyway he explains that they dont have battery service for my prius in Lodi. Why is this my problem? They didnt say that when I bought the battery. I was living in Fair Oaks only 50 minutes from where I live now. So if you move to the wrong area, AAA will not come and even check to see if the battery they sold you is bad. Thats actually called redlining. Lenders can not do that so not sure why AAA gets away with it. I love Lodi. Anyway, AAA tried to again say its that I have no tows left and that my husband cant do a proxy. So I said ok I will buy a brand new membership with 3 tows and I will spend one of those tows to find out if my battery that they sold me is bad. Wrong answer. I did buy a whole new membership and they still wont come out. True Story. Spoke to a supposed supervisor named Kalyee who was honestly the rudest person there employee ID 504279 that told me SHE was the only person I could talk to and denied me the opportunity to talk to her supervisor. She said I ONLY had two options. One was to pay AAA more money and the other was I could call the number on the side of my battery to get it replaced. She at first would not even come to the phone and told her subordinate to simply transfer me to membership. All I really need is for them to warranty the battery they put in. A few reps told me that membership doesnt even matter. True it doesnt. I am a member and I live in Lodi. If I lived anywhere else, I guess they would have a battery for my one-of-a-kind-no-one-else-in-the-world- has a 2008 Prius.
His name is YEN he is absolutely the best kind person you can have someone that will take there valuable time to get you the help you need always gives the best advice THANK YOU for all you do YEN!
Went in for DMV services....Love the services AAA has, they are ki nd and take the time to explain things...
Everyone was helpful and friendly. Got my DMV tags on the spot!
They were very nice, got in and out. Would definitely recommend them.
Excellent service as usual. Very satisfied and glad I still do business with AAA for more than 25 years!
The AAAS membership is a must for peace of mind when you have car trouble or if you need to pay for your car registration.
My visit was great! I was in and out within 10 min! Amazing! Lines were minimal. Going there from no on!
This is a very convenient place to take care of DMV business if you are a member of AAA. The staff is professional and pleasant.
Quick efficient friendly service
Very rude ladies, and extremely unprofessional!!!
Always get my new tags at the DMV inside of AAA.
Very friendly and professional staff. In and out with no delays. Thank you AAA.
Very nice people. I got in and out quickly. Will come to this location again.
Very convenient way to handle simple DMV transactions, passport photos, etc. Clean office, friendly staff and professional service!
Been coming here for years. Sad that I cant keep coming here due to relocating out of state. Definitely will miss everyones smile here.
Very good service, covid compliant. .they really need chairs outside especially for disabled and elders
I love the Trip AAA Auto Insurance and you dont have to step in line at the DMV thats the money thats worth it because you dont have to wait thank you AAA
Line outside moved pretty fast. Staff was very helpful and friendly.
Professional, friendly, helpful
They were very helpful and didnt mind explaining every question I had . Even when the question was a simple ..
Traci Maureen and Luz were very helpful with my travel plans and Cindy at the dmv always helpful excellent service
It wasnt too long of a wait. They only allow 2 customers at a time due to social distancing.
In and out. They are way faster than the DMV. My paperwork was done fast and right.
It beats 5 hours at dmv for simple address change,15 minutes Iam out the door.
Helpful people who make it easy to take care of your insurance needs
Nearly perfect experience from the greeting when I walked in the door
Always helpful staff. I stop in quickly for my DMV transactions.
If you come here go to Rose! Shes so nice and I became a member because of her!
So very worth membership! Awesome staff! Very happy!
Needs more employees, the wait is too long
Awesome service great friendly staff and short lines.
Great customer service and im in and out for the DMV on site
Great service!! Great ppl id recommend it to anyone!
Great friendly service. Unlike at DMV.
Friendly knowledgeable easy great place
Poor information on blamed on car accident they wont help
Love AAA everything goes well and the people who work here are very nice
The were fast an very convenient. Thank you Amy for all your help.
Everything is cleaned after a customer is helped. Wait in line in social distance squares
Always do registration here. Great service and no long line
Good service and good people all around very happy i went
Horrible and Rude....did not have the knowledge to handle the transaction from DMV i needed....why am i paying for this again?
1 to 5 scale (5)
Very nice company to do business with.
Nice safe friendly service. Thanks.
The associates there were very friendly and helpful
Awesome to skip DMV the lines are much shorter
Very friendly and helpful staff!
Not bad could b more friendly
Very rude people, especially on a Friday afternoon. This is why I go to the Folsom office.
Employees are very nice and takes care of you promptly
Outstanding service! Quick and efficient.
Fast friendly and easy in an out in half an hour
Hard to find,nice little office
The staff is always very professional here (*´▽`)ﾉ
Friendly staff. Met our need promptly.
I come here to avoid the rift raft at the DMV.
Helpful and professional , following ALL covid19 Protocol.
Great trip advice.
Quick easy nice people
Couldnt provide service I called ahead for.
All representative are so polite and knowlgble
Friendly and fast service. Thank you
They are very polite and professional
Fast And Easy For A AAA Member
Very good
In out got it done. Thank you!
Helpful and experience person tjat helped me
Fast and friendly.
Exelent
In and out service. Very little wait time.
Fast and friendly service!
It was excellent I like AAA
Just getting information about towing insurance :)
Registration time in and out in no time!
Phone does not work for this office.
Very helpful
Always professional and honest
Love my AAA
Professional and very nice
Fast service nice people
I love my insurance
Always a good experience there
No one answered
Great place people friendly
Always helpfulThank you
Awesome people and good service
Friendly fast service
Yen is awesome agent
Great service.
Renters Insurance Transfers
Nice staff
Great people.
Excellent service.
Good service
Helpful and professional
Nothing not to like
Great people
Very helpful
Fast service
Good service
Nice place
Professional
Convenient
Long wait since CSAA lost lease and closed Stockton office
I called there was no one who spoke Spanish they said they would call me back and until now 😏
Very good deal
4.4 (153 comments)
Review №1
2022-06-30Yen Yu, is awesome. He has the best customer service, very reliable and always available for his clients. He goes above and beyond to find the best coverage and rate for his customers. I highly recommend him. I will continue to stay with AAA as long as he is my agent. Thank you Yen!!
Review №2
2022-04-20We were just shopping around to see what deals were out there. After talking with Lauren Lopez at the Lodi AAA office we knew we needed to make a switch. After being with the same company for 25 years, Lauren made us feel at ease making the jump. Just talking to Lauren, we knew that if there was a problem we would be taken care of just like family. She was so informative, professional, attentive, and knowledgeable. If we hadnt met Lauren Lopez, we wouldnt have went with AAA. She is a true talent at the Lodi AAA, and I am sending all my friends and family to sign up with Lauren!
Review №3
2022-06-02Very friendly staff, and very short wait times every time Ive gone. Excellent service call them and theyre there for the road service. They are totally worth the money for the peace of mind itself.
Review №4
2022-06-01What a mess... went to trinity Park, they had a note on the door closed for emergency, so I went to Lodi branch. ( easy right?) NOPE. The weight time on Friday afternoon was over 2.5 hours to get tags. Ridiculous. They only have two windows working on the Friday before memorial day weekend. I understood being busy because of emergency shut down of stockton location, but I was told they have been closed for over a week with a permanent closure on June 30, because they are not renewing lease. Well if you knew they were closed, or had been closed why would management not staff Lodi location. It has 5wo windows and during the time I was there one of those was closed to take lunch, no one covered the window. Over 45 people in line waiting. What a mess, would have been easier to go to DMV. Disappointed they didnt plan or even seem to care to plan.
Review №5
2022-07-17I registered my tags using the DMV window located in Lodi AAA Branch, no long lines!
Review №6
2022-06-22We had a very complex title transfer, AAA was unable to help us,but they were very nice and helpful with what forms we need. Thank you
Review №7
2022-06-24Great service Kayle Help Me whit My emergency road Service Card. Look For Her she is bilingual .
Review №8
2022-05-26Stockton branch is closing or closed so I have to go here now.. but it was fairly quick, for DMV renewal..
Review №9
2022-06-05She was very nice and fast service. My first time at this branch. Love it.
Review №10
2022-02-24Most emplyees are very nice. The exception is an agent must of confused me with another member and was rude and talked down to me. I WILL NEVER go back to that agent again.