4.3 (199 comments)

Review №1


Had a wonderful stay here. My room (executive king with daybed) was up to date, clean, and comfortable. There was a great view, and a useful shade system to filter or block the sun. Room layout was spacious and convenient for work, and the bathroom had plenty of counter space. There’s a lovely courtyard where you can sit outside with a fire pit at night. There are also nice indoor common areas. 10-15 min walk from great restaurants and Old Pasadena. Will definitely stay again.

Review №2


Stayed for a weekend, it was a decent experience.Had a couple rooms booked, so the connecting room was great. Beds comfortable, mini fridge was useful for storing stuff.Rooftop pool was alright.. not very deep and felt surrounded by concrete so not really much ambiance. That said, the kids had a great time cooling off and if you can snag one of the cabana style areas all the better. Gym was pretty nice here too.. a couple Peloton bikes too. 🚲I wouldn’t go out of my way to stay here, but it was a decent stay.

Review №3


We really enjoyed our stay. However, there were a couple of issues. The restroom has no exhaust fan, and the AC wont cool below 76 degrees. Even when the thermostat is set lower it clicks off well above the set temperature. The windows are also thin and you can hear people talking on the street even 8 floors up.That said, the staff was very friendly, the location beautiful, and the pool and gym were excellent.

Review №4


Possibly the best service Ive ever had at a hotel. The rooms could be cleaner (dusty) and some paint was peeling/chipping but overall nice. The pool area has great views and the outdoor seating area at the restaurant is beautiful especially when the fires are all lit. The restaurant wasnt my favorite but there are plenty of other options nearby, and its a gorgeous walk through reflection pools and a sculpture filled garden to the Paseo, capitol building, convention center, and lots of mid to upscale shopping/dining.

Review №5


I stayed at this hotel last weekend for my kids soccer camp. I was unsure about staying here because of the mixed reviews. Upon arrival late at night, I noticed the pull-out couch had a necklace and a bottle of water left on it. When entering the bathroom, the shower was not cleaned and the toilet had gummy stuff on it. This entire experience was really disturbing, and due to having kids and the lateness of the evening, I couldnt move rooms.By the way, the pull-out sofa was really uncomfortable.In the morning, they promised to clean the room when we left. They also took care of my valet parking. However, the manager was supposed to get my food bill corrected and she stated she would be calling me back. She never did. It has been three days.Besides the unfortunate circumstance, the room was nice with a view. The hotel was in an ideal location. Great pool and gym. Its a historic hotel with incredible architectural features.The cafe menu is limited with limited service. My husband tried to get another drink at the bar and left frustrated because there was only one person serving all of the guests.It looks like they are still struggling to recover from COVID staff shortages.

Review №6


Beautiful with cool amenities! Family Room near lobby along with Board Room, nice gym and comfortable rooms. Convenient Pasadena location close to all the shops and restaurants. Restaurant has fast pick up no room service. Thank you Norman for your courteous service and for leaving out the brown sugar and dried fruit on top of my oatmeal!

Review №7


Positive: The hotel was peaceful and the bed was so comfortable! The location allowed us to explore the area and the patio was absolutely stunning! Negative: I didn¿t like that the hotel maintenance was changing the door locks in the morning - the whole floor was getting their locks changed and it kind of threw me off. It got noisy.

Review №8


Pretty average spot for a 4 star and I have never experienced a scheduled power outage for an hour at 1-2 am followed by fire alarm testing at like 7am for at least a solid 15 + min. I was so perturbed I didnt even complain whiles we where there. I called a day later and was told by the clerk the power was off for less than a absolute lie. I would have had a more restful night at a Hampton...heck even a motel 6! I would never stay here again.

Review №9


Easy access to the freeway. Updated rooms in an older hotel building. Some of the cabinets had squeaky hinges and the fridge was a bit noisy. They had an outdoor fire pit next to their bar/restaurant. No hot tub unfortunately but there was a pool and a decent work out room with equipment. The parking situation is kind of lame, its a paid parking garage. It can get a little annoying especially if your visit has you coming and going for business. Overall friendly staff.

Review №10


A great property, centrally located in the heart of downtown Pasadena, close to the convention center.The room was spacious and well appointed, bed was super comfortable, and everything was extremely clean.From the valet staff, the front desk staff and the cleaning crew, everything from start to finish was excellent. Friendly and attentive service with attention to detail.Will stay here exclusively the next time I am in town.