Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (68)
I have had a PO Box here around 6 months. This is my very first PO Box ever.Every experience I have had here has been pleasant and professional.I am always greeted and always sent off with a have a good day.It is comfortable to visit and I have found ALL of the Representatives always very helpful.
Now as far bad customer service goes these guys are so bad they make customers look good they are easily contenders for the top 5 worst of all time I know being a customer service isnt fun but they made sure to make fun of me, when I accidentally gave them wrong change by accident the nice person starts mentioning that I should get on Google as it will teach me how to count meanwhile the Chinese lady is just laughing bro saying that maybe I should get a gold sticker pretty much calling me special this is only my first time coming here but they had attitude were not helpful and rude! The lady in particular working was very unprofessional and had a bad attitude!
This place is the hands down is the RUDEST UNPROFESSIONAL, EQUIPMENT OR SERVICES NEVER OPERATIONAL, THE STAFF NEVER WANT TO DO THEIR JOBS RIGHT AT TIME OF TRANSACTION, AND THEY TREAT ELDERLY PEOPLE LIKE THE PLAGUE...SO DISGUSTED WITH THIS PLACE.....I DIDNT EVEN WANT TO GIVE A STAR. I THOUGHT IT WAS JUST THE AREA, ITS THE STAFF........
I was 5 minutes early for a Notary Signature and the girl there made a big deal about was very rude and loud and directed me to wait by the front door. They used to be nice but customer service is bad now.
The woman who runs this location hates life, her job and people. She needs to look for something else. Maybe she needs a kitten.Ive dropped off many packages in the years I have lived near this location and she is always snotty and rude. I feel sorry for the other customers and employees working with her.
DO NOT DO BUSINESS HERE!!!They charge 3-5 times more than any other UPS, FedEx or post office charges in the area. I went in to print my resume, $6 for 4 pieces of paper. They charge you $2 to open each email and something like .75 per copy. My mom went to send a small box (no more than 5lbs) and they were going to charge her $30!!!! I think it is truly a shame I know there are a lot of low income people who dont have cars and this is their only option. Whoever the owner is should feel good ripping off poor people! If you live in the area and are able too, go to the post office down the street from Walmart or go to UPS in Redlands. They both have very reasonable pricing!!!
What a horrible experience. They purple haired girl that was working was so rude and wanted to charge me 10 dollars to send an email and print a label. What a ripoff.
This is by far the most superb UPS Store Ive visited. The staff is friendly, efficient, and they pay attention to detail when helping put the finishing touches on my shipments. They help tape the boxes as a courtesy, and do so neatly and with a smile. Great UPS Store! 10 STAR REVIEW!
Had my bank card delivered here. Tracking says it was delivered but the rude employee says that they rejected it because the package was damaged. They knew I was in desperate need of it. I called ups 800 number and they say it wasnt rejected. It should be at the store. They might have thrown it away for all I know now. Now I see why they have so many horrible reviews.
Matthew and Liz are the best. I had an important piece of WWII history that was oddly shaped and a little heavy. Matthew was my first contact there and he gave me the conference to go ahead and let them pack and ship it. And believe me... I dont trust many people. When I went back a few days later, Liz was there. She took the order and I believe she packed it. My customer received it yesterday and told me that this ups store did an amazing job packing it. I will use them again. Thank you !
Was very disappointed with experience was met by a very unfriendly employee Martina. I asked if she could print a prepaid label was met with yes. I was satisfied until she gave me tab. Pretty sure you tell people prior that fee would be applied. And then demeanor changed and very rudely asked if I would like she can just throw the label she made away and I can go home and print.
Had a super bad experience in this store. Im making a purchase two of my credit cards got decline knowing theres more then enough funds in both cards, then the sales associate tells me to check my online bank to see if it went through and what do you know it does and when the store manger keeps insisting that it didnt went though i get on the phone with both banks and they let me know that they are not pending they went actually through he refuses to give me my money back. Then the store manager calls me saying that he reported the incident to HQ and they advice him that they are going to decided weather to charge me twice for for a service that wasnt provided . when back the next day and got my Three hundred dollars back. BEWARE !!! I SWEAR YOUR BETTER OFF PAYING CASH !
Francisco was awesome. Was very helpful and walked me through step by step in using the stores computer. Im not great with computers and a lot of companies rush you in and out of their doors not caring about you. It felt great to see customer service again. Once again. Thang you Francisco for your help.
I dont remember the associates name, but he was helpful. 5 stars. Date of visit 8/23 6pm
I was very disappointed with my expirience today.i have been going here for years.there were two associate helping a customer with wrapping up a picture frame I asked one of the girls can I just drop this off she looked at me and said do you want a receipt?t then youll have to wait .with such an attitude no professionalism I didnt understand why they have to both be helping the same customer she could have said I cant use the register if you could just wait for a minute you know just to ease the customer but she just seemed like she didnt even want to be there she looks so unhappy then I proceeded to ask the other girl if she was a manager because the unhappy employee was wearing a different color shirt and she told me she didnt know.how could you work there and not know who your manager is. Associates like these will run your buisness to the ground. She coulnt even give me the owners name,she tought it was rashi. Tought,what a joke.if you ever need someone with expirience let me know i was a store manager for a beauty supply for 15 years before i resigned to stay home with my kids,i will whip them into shape in no time and youll be running a tight ship.a 5 star ship...
Not only did they desk clerk spell ALL the info wrong on our shiping label without verifying it as we went. She got annoyed after she printed it and we told her it was incorrect. Then she still dident fix it and sent it out. All while being very rude. This was after a women cut in front of me in line and i had to speak up since the employees couldent be bothered to keep an eye on the line. Then cussed me out while thr employees again couldent be bothered. Screw this place. Ill go to fed ex even if it is farther away. They have NEVER given me issues.
I am very disappointed, the price to ship sunglasses to Texas from California is $18.00 was shocking to me. Then staff did not had good costumer service he told well how much gas you think is to send it to Texas? 😒Not happy, not coming back.
Good location customer service so far good, the only thing I see inconvenient is, This location does not have automatic door to open automatically which is bad when you carrying big heavy packages. It will be nice IF they could update that part I bring packages almost every day and I am sure most people will appreciate it.
I was there yesterday and the young man said computers were down, and it would cost me 3.00 when I came back.I go back today, I need a box, I need a print out, and I ask him if he would help me, and he just stood there like his legs were nailed to the floor and apologized. Ill never go there again.E
I have no complaints... they have always been nice to me. The service is as good as it gets anywhere (realistically). They have rush hours like anyone else when you might have to wait a little longer, but its a small store and still I have always been treated courteously.
This is the most incompetent UPS store in the area. No matter what I go in for whether it’s shipping or notary services, I always have to go someplace else. The manager and staff have the worst attitudes and demeanor.
This store is gone. Not sure why its still listed on Google.
My landlords attorney used their server service to service some eviction papers to my friend.. Well these people under penalty of perjury stated that theu did serve the court related documents an unknown John Doe in the home between the ages of 45-50.. My friend is a single mom of two with no men whatsoever in the home. Now shes facing an order to vacate a week before Christmas because these people made a quick $75 for their service and failed to abide by the law. Wrongful eviction lawsuit is in process along with other lawsuits for neglecting what the law states. Its sad to see how people with money can buy off other people to help them do horrific things to other people that all they trying to do is live life. The law will prevail!
Went in to return an item with Amazon...was a problem with one because of it not being from Actual Amazon but the process that went about the explanation of why. He was rude and made it seem like Amazon makes his job harder and to dont take Amazons stuff there because it will be taken with an attitude. Hispanic young kid 20-30 y/o a hole
Robert has excellent customer service skills. He made me feel like my situations was of the mosy importance to him. And I want to just give a great a round of applause and he inhances the ups store.
I love Ups there’s a employee there I think she left jaqueline she takes the time to really help I wish I gave her my contact her customer service was excellent. The whole store treatsTheir customers like family love you ups
The new manager and staff are customer friendly and helpful. They are at a new location and have more room. The new manager Ricky has focused on courteous Services to customers.
Manager and staff are professional, friendly and helpful. Thank you Francisco and Ricky for saving me a lot time and money and for taking the time out to explain all the different services your store offers.
Ricky helped me send a gift to my mom, print an important paper and he emailed it to me so that I had a copy. Excellent customer service!
This notary does not know what she is doing! I came in here for oath of office forms that needed to be notarized and she did not know what to do. When I proceeded to tell her what steps to do in order to notarize the forms, she immediately told me I was wrong. I am also a notary public and how dare she tell me that my recommendation is not the right way to do it. I am never coming back here again!!!
This place of business is a great place to do business very friendly place great atmosphere an even know your first name...great job LIZ FOR ALL YOUR HELP EACH TIME I COME INTO THE STORE...IT IS WORTH THE DRIVE...I LOVE IT GREAT JOB MANAGEMENT...YOU ....ROCK!!!!!ITS FOR ALL YOUR PERSONAL AN BUSINESS NEEDS.
Needed to ship a Christmas package to Germany, which involved a lot of paperwork and time. The person helping me was very patient and professional! It made my day :)
Attitude and service of personnel seem to have been improved since they moved to this new location beside the Rite Aid on Kendall.
I been in this place several of times, and Ill I have had its good customer service they are friendly, always with a great attitude of course very attentive and always helpful 😊😊
Nice folks! Friendly staff!
Why does the store owner ONLY comment on the positive reviews ? Im a little worried about taking my packages there now.
Easy to securely get my mail and have access to any shipping services I need!!!
Horrific service the lady working there was very unprofessional if there intentions were to be so toxic that people want leave right away then that is a bad business model
Ive had my business mailbox there for 5 years. These folks try really hard and bend over backwards to help.Great work!
Went today to pick up a package. Rude customer service. Ive had my account for 2 years. This is unacceptable
They always have great service! They truly care about your needs and always recommend the best options to make the right decision.
So helpful! Ricky is the best! He is so patient and willing to go the extra mile to help! Thank you!!!
I use there services very often and I have been happy with everything.
Great neighborhood location, customer service is great and always update its service
Easy to get in and out. Fast friendly service.
Clean store. Friendly staff. Highly recommend
Lots of service offer by them. A big thumbs up
Every time great customer service
It shows that they closed at 4pm!! And I came 3.07 they said we already closed!!
They have u in and out and get everything right the 1st time.
I love this One Stop Shop.
There fast/good service
Great service.
Good service
Poor service.👎🏻👎🏻👎🏻👎🏻
Smells nasty
👌👌👌👍
💯
3.3 (68 comments)
Review №1
2022-03-24UPS capital of crooked, shady business. Its always an issue with this location. The latest is a $200+ dollar package that was to be delivered with a signature. When the package was not delivered, the note received as well as an online notice said the package was available to pick up at this store. When I arrived, I was told that a MIKE had signed for the package, and that they did not have the package or a worker named MIKE, DESPITE a physical note and electronic notice showing it was at their store. I would recommend staying clear of this fine establishment. If anybody finds MIKE can you let him know Im looking for my belongings? Id appreciate it.
Review №2
2022-04-05If I could give 0 stars I would. Yesterday, I had my fiance drop in a box with the papers including the invoice that need to be put on the box.I informed my fiance to just go in the store and drop the box with the papers and request for an email receipt.1. The guy says he cant provide the email receipt (which doesnt make sense because I get one emailed to me with the UPS location here in Vancouver, Canada)2. My fiance gives all the paperwork + the invoice and the guy goes I dont need the invoice thats for you.So how about this morning, I get a call from UPS export notifying me that the invoice is missing and needs to be provided.....Does this guy even know his job...and Im pretty sure he was the manager. Theres always an issue with this location and Im not even from SB. YOU GUYS DELAYED MY PACKAGE BECAUSE YOU DONT HAVE A FULL UNDERSTANDING OF WHAT YOURE DOING. Thank you :)Luckily the UPS that I go to here (PS: Im from Vancouver, Canada), is rectifying the situation you have caused because you couldnt follow a simple rule of just taking all the paperwork that my fiance had given to you.
Review №3
2022-04-15On 04-14-2022 I called to inquire about cable box drop off. She said I needed my account number. I was told by AT&T I wouldnt need my account number. I went to the one in Highland didnt need my account number. Her customer service needs improving. Also she needs to be updated on procedures.
Review №4
2021-12-22If I could Give them 0 stars I would. I got A message from ups and the store I ordered From to let me know my package was delivered and available for pick up. I stood In a long line and the girl told me the item was not checked. I explained To her it was an inconvenience for me to keep coming back. She didn’t care. I called UPS and they told me my item has been available for pick up since 11 am. I should Of been able to pick up my package. Horrible customer service.
Review №5
2022-05-27Went in to have some documents copied and they were so much help. I was even able to print some documents from my email. I will definately go back for anything else i may need copied/printed.
Review №6
2021-05-11Elizabeth, the store manager, has terrible customer service. She has poor listening skills and I don’t believe she has the knowledge or wherewithal to comprehend the simple task of management and their role to deliver a great customer experience. She is incredibly unqualified and I’m sure she also lacks basic education.Do not support this store because she is lazy which I’m sure sets the tone for her staff.
Review №7
2022-02-20This place was horrible i should have read reviews before coming here, i went in to send a package but i needed a to print the prepaid label so i asked how much it was the guy working the desk said it was 25 cents so i was like ok cool he said send the document to our email and we will print it so i did that then i go up to pay and suddenly its 3.25$ i asked why he said they charge to open the email apart from how ridiculous that is since he never provided any other option to get my label printed it is also horrible customer service to not disclose all charges for a transaction and also he had me past the label onto my box before even telling me how much it was so sneaky like they know this is a complaint and they weasel people into this all the time disgusting never coming here again and i recommend anywhere else literally anywhere else for package and printing needs
Review №8
2021-11-19Dude the girl with the purple hair needs a happy meal or something. Like why work here if your gonna be in a bad mood all the time. Literally every time I come she’s in a mood. Life is not that bad! Be happy you have a job to go to.
Review №9
2021-07-20Do not take your passport pictures here. While taking my photo the manager Elizabeth was showing one of the workers how to use the camera while I was standing in front of the camera waiting to have my picture taken. They just suddenly took the photo with out even giving me a countdown or letting me know the picture was about to be taken. Of course in my photo I came out looking like I wasn’t even ready because of the sudden flash in my face! I requested to retake my picture and manager refused unless I wanted to pay again. She said this is like the DMV we only take one picture. Yeah but at least the dmv gives you a countdown before taking it. Very rude and unprofessional on their behalf.
Review №10
2021-03-07Twice I’ve come here for Amazon returns and even though I chose the option for free, drop off, no box needed return (they even have a big sign in the store that says the same thing) both times they tried to charge me to return saying I needed to purchase a box. The first time I didn’t know better and paid. This time I showed the cashier my return code that said no box needed and pointed to the sign in the store that said the same thing, she just stared at me and made a dumb excuse repeating to me that I needed to buy a box. (The item was already in its own box by the way.) They try to scam you for more money even though they advertise free Amazon returns. They completely ignored what was on the return label and tried to make me pay.