Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (59)
I wish I would have read the reviews of the place before I went. I took in several home made mothers day cards to have them laminated. These were cards that my daughter who passed away at 16 had written and illustrated for me during her life. I wanted to make sure they stayed good so laminating seemed a great idea. I had a girl named Brielle wait on me. She asked me if the largest card could have a small strip of the white paper trimmed so it would fit in the largest sheet of laminate they had. I said yes and asked her to only trim the white part. When she was finished she had also trimmed another card. She cut off part of the wording and the illustration. She also said it could not be sealed unless she cut off some more off. I asked her why she cut the card without asking me. She ignored me. I asked her again and she smiled really big and said sorry in a very rude manner. I was shocked at how rude she was.I asked to speak to the manager. Brielle said that she wasnt there and walked off. Another customer standing next to me gave me her phone number to give the manager when I called to complain. After reading all of the prior complaints though I dont think the owner cares. There are numerous complaints about being treated rudely. The owner responds to complaints by apologizing and asking for more information .It seems to be perfectly acceptable behavior in that UPS store. An apology, Im sorry to say, cannot fix this. You would think with the employees handling mail, notarizing and being responsible to ship important things they would want them to be responsible and conscientious. How I wish I would have read their reviews first.
Took 15 letters there with two pieces printer paper in each. They charged me $25! Then the which was more than a dollar a stamp. Then when she weighed letters I had 50 cent stamps already on she said they were fine, but they had the same exact papers as the other 15 envelopes.
Such a shame to write this post, but I think it’s fair if others know what they should expect when going to this location. The girls who work in the front are very rude, and not helpful. There is a younger man who works there who is always nice and helpful, just not the girls. They talk to you like they are better or don’t need your business. Such a shame after have a box there for around two years that this is what it has came to.
It is disappointing to read so many bad reviews for a place I truly enjoy doing business with. I came to the website to see what time they open. We started doing business here in 2004 with a mailbox rental. 14 years later we are still a customer. One time in those years I had a girl treat me very nasty. I didnt go there again for over a year. Since 2016 I have become a regular as I ship boxes to trade shows and then need a call tag to get my stuff back home. I feel they go out of their way to help me. As for the rates, I have never compared but I value service over price any place I shop and service here is top notch.
Staff continue to be extremely rude for absolutely no reason. I’ve been to other UPS stores and this store seems to stand out for rude behavior. This isn’t the first time they’ve been rude. The first time I simply shrugged it off but it seems to continue with every visit.
I had amazing help from an employee named Wendy.I has there when the store opened with tedious email gathering and faxing paper work after that. Of course I couldn’t of managed it without her patient, funny and positive spirit!Thank you , Wendy 👍🏻😁
This store is also a USPS outlet, but dont be fooled. The markup is ridiculous!! I mailed a couple of packages using this store and the postal service and kept thinking this is why the P.O. is doing bad. Outrageous prices to mail packages. Today I went in with a 7 square 1 pound box. UPS cost from California to Washington - $22.50. USPS Priority mail - $21.50. For a little box! I asked What do you do? mark up the cost? The clerk said that yes, there is a markup. I left and went to the Post Office AND MAILED THE SAME PACKAGE FOR $8.50!!!!! Still a little high, but much better that the UPS store. Plus, the people they have working at the UPS store are kind of rude. Forget about UPS. Support the postal service.
I really appreciate the staff here, I have a mail box. I get a text & email when mail or a package arrive. No more worrying about the security of my mail box. I have mailed packages yes, the price is higher however, you are paying for convenience. I can also drop off letters for mailing, they dont go out until around 3:00pm in case I am running late. A great store, friendly & helpful staff.
I love this UPS Store they never make me feel rushed when I go in there. They are always very kind when they help me! We have went to them for notary and shipping.
BEWARE! Do Not Use This Location!! I always ship from the Town & Country Village UPS store on Stockdale. The x1 time I use this location, I got HORRIBLE SERVICE! I was treated as if I was a Big Inconvenience for the girl up front! This after observing her being just as rude/mean to the person in front of me!Just look at ALL the BAD REVIEWS here. No way its a coincidence! This place is the Absolute Worst! NEVER AGAIN!
I just got down with my shipment at this store. Walked in with a cup, and a box that needed to be taped. I was told if I needed tape I could purchase a roll (an entire ROLL) in order to be able to tape my box shut... that I was shipping....from this UPS store. Keep in mind, this was immediately after another girl just used their UPS packing tape to tape another gentlemen’s big envelope shut. I’ve used UPS a lot, and I’ve never had to buy an entire roll of tape to tape the top of a box. That is what your store is for. For shipping, and closing boxes with YOUR tape that you have sitting on the counter. Ridiculous.
Rude, woman in charge! I had to return a Dyson part ans she refused. We only ship back whole vacuums so You need to call them and ask for a lable! The best part is that the information was already in the system, and paid for by Dyson. Cant believe she would have wasted someones time because she doesnt know her job! NEVER AGAIN!
I love this location. The people are all friendly and efficient. I have had my mailbox here for two years, and I appreciate the safety and security of having a ship to address that is not my front porch. Yes, there are costs associated with this service, but it is well worth it in my opinion. I would highly recommend this story.
Worst customer service the girls here are so unfriendly and whisper to each other while they are helping you! When I talked to the manager about it she was also rude will never go to this location again!!
Ive been going to this store for years and they have always been the best. Fast. Helpful. Professional. Courteous.Two thumbs up!!!
No computer stations and unable to print anything unless you email it to them...copiers dont have zip drive ports...not sure if its just this store or UPS stores in general, but they are not tech friendly.Save yourself the trouble and time, go to FedEx/Kinkos, they are knowledgeable and can meet all your tech needs.
Very helpful staff! Ashly in particular always goes out of her way to help and makes sure I leave satisfied with the customer service!
Thank you UPS store. Youve made my life easier and that makes my life nicer. Who I ask, doesnt appreciate That!!!!Maia Cummins -Webb
Overcharging stamps. They claim they have a mark up and charge $20 over the retail price for a roll of stamps. $55 roll of 100 stamps costs you $75
Ashley is always so helpful when I go in!! She always tries her best to help with whatever I need. Such a big help!
Usually pretty busy, but staff super helpful.
After reading all the bad reviews, I decided to go to other shipping companies. I don`t want to take the risk of paying for bad/rude service.
Customer service. Ever heard of it? Wendy is the absolute worst out of the lot. Whoever owns this store needs to do some employee turnaround. Going elsewhere from now on.
Packages take longer than they should to get there. Wouldnt go through them anymore, and definitely would not recommend!
They were super nice, I’m not sure why everyone says they’re rude
A pretty good group, and very fast when busy. They get it done.
Person in charge is very rude, she has been there for years. Guess employees are more important then customers,
Staff very very helpful (Wendy) in particular. Handel my needs in a friendly professional manner.
I have been using the UPS store for a few years now and I would never advise anyone to use this location, absolutely horrible service, beyond rude owner/manager not to mention employees, no reason to go here with other choices in town, dont put yourself through the pain.
The only branch I’ll go to! Great people, great service. US Mail drop if needed. Perfect!
If I was able to give them a -5 stars i would. Horrible customer service.
I’ve been here a few times and they’ve always bee courteous and helpful.
The manger and people that work there are very rude!! Go to a different ups store...
Terrible service, worst UPS location in town. Avoid at all cost. Long lines and poor service
They suck. Dont waste your time. Theyve never been able to do anything Ive needed. Funny, every place else could.
Fast service. Workers are friendly and are nice to communicate with.
Never been treated with such disrespect by a manager. Ridiculous
This is the worst ups store in Bakersfield. The girl in the counter is racist.
Very friendly helpful staff got me in and out of the store in 3 minutes.
Very good staff and super fast service 1 minute!!
Worst location in Bakersfield staff isn’t helpful
Not the best customer service. Employees are rude.
Im not coming here now after reading the reviews
I always have great service here!
Super rude service...other bad reviews justify their service....
Great place, and the staff rocks!
Easy UPS dropoff location.
Unfriendly and expensive. Wrong be back
Poor mail drop off
2.9 (59 comments)
Review №1
2022-07-024 out of 5 days this week I visited this UPS Store-seems like I had some thing to send! Each day I had Yaquelin help me👍♥️❣️I told her that this is my lucky week🍀!She is a newer employee, but I believe she does such a great job that she could have been one of the original employees! She is so competent and friendly! I believe she is capable of running the entire store😎!!
Review №2
2021-06-15Every time I’ve come to this location the girls are usually pretty quick and nice. The reason for the 4 stars is the advertising. I needed to drop off USPS packages. They told me they do not take them. Came to my car to Google USPS drop off near me and this is the first place to come up. Even your reviews say you will gladly take USPS anytime. Not very happy that I have to drive to the post office now when this location is so convenient for me
Review №3
2021-07-27I came in to return an Amazon package and the young female was nice but the older blond female was definitely in a mood. An older customer came in and left the door open which she very loud stated why do ppl keep leaving the door open when its hot outside. Thats so annoying. This poor older man was still I. The store, like where is your customer service. How about you ask the owner to set it up so the door wont auto set and stay open. So rude.
Review №4
2021-06-15Was told that they do not accept USPS drop offs. No explanation, no further assistance. I have dropped off USPS packages at UPS stores for years. Called another UPS store in town and they easily accepted my USPS return, no fuss.
Review №5
2021-05-15I went to the Hageman UPS store to return a couple of items from Amazon. I waited in line and then Shyanne called me to her station. I set one of my packages in front of me and proceeded to try to separate the two (2) papers that I had printed out, which contained the barcodes for the items I was returning. I’m a senior citizen, and I was having a bit of trouble separating the papers, and reading which paper went to which package. Shyanne asked if I had only one return. I said, “No, I have two”. As I struggled to separate the papers (just maybe 10 seconds) She became impatient and grabbed the package, in front of me, slammed it down in front of herself, rolled her eyes and sighed in an exaggerated and exasperated manner. I finally managed to separate the two barcode papers but was now upset. I asked her what I had done to her to act that way and wasn’t she getting paid to provide a service. She then virtually threw the package back, slamming it in front of me, and said, “You know what? You can just go to another store!” I was now near tears. I asked what I had done for her to treat me like that. I explained that I was sorry, but I’m a senior citizen and not able to do things so quickly anymore. She said I was the one with attitude, and she was not going to take my return packages. She said all of this quite loudly in front of everyone in be store. Then she called for the next customer in line and began waiting on them. I felt embarrassed and humiliated. I asked to speak to the manager and Shyanne said she was the manager. I asked for someone over her and she said there is no one over her. I asked for contact information for whomever is her boss. She wrote a number on a scrap of paper (UPS Corporate Office). I was going to drive to the next closest UPS store, but it was quite far and so I returned home and still have the packages. :(
Review №6
2022-02-08Locally owned family ran they take most stuff but only USPS envolope no larger packages anymore fast friendly staff
Review №7
2019-10-15I shipped 2 packages here for Next Day Delivery, guaranteed by 3pm for a business meeting out of state for the next day.The people at the counter were rude, I had a bad feeling about it, I should have walked out and taken my packages to fedex right then and there. But I didnt.I Paid $315 to ensure they arrived in plenty of time for the meeting.Neither package arrived, this store was of no help, they never gave it to UPS, no origin scan, nothing, they had no idea where it was.The people at the store couldnt care less, wont do anything to help find it, wont run a tracer until tomorrow.DONT WASTE YOUR MONEY HERE, THEY WILL LOOSE YOUR PACKAGES AND DONT CARE TO CORRECT IT
Review №8
2021-07-28So rude and unhelpful. Ive made multiple attempts to go to this location and each time they treated me the same. Made me sad even trying bc they just didnt want to help me at all. I always end up having to go to usps where they actually treat me kindly.
Review №9
2018-10-31Wendy, Braille, Shyanne are the best! They always go out of there way to take care of me. Come on in!!
Review №10
2018-12-31I have been coming to this UPS store since it opened. I have never had a problem and have found the staff to always be courteous to me and to other customers. This applies when the lines are long and non-existent. They keep the lines moving when it is crowded. It and the United States Post Office at Pegasus are my first choices for shipping.