The UPS Store in Apple Valley
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Apple Valley, San Bernardino County, California, US
Service options
Accessibility
Site: https://locations.theupsstore.co...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–4PM
- Sunday:10AM–4PM
The UPS Store in other cities:
in: 2:00 PM - 10:00 PM
out: 12:00 PM
No pets
No parties
Smoking allowed
Additional rules
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COVID-19-related guidelines apply
Fire alarm
Carbon monoxide alarm
Security cameras
Safety rules
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Cancellation is free up to 5 days before
After 5 days, cancellation costs a 5% Fee
You can't cancel an ongoing event
Additional terms
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We got you covered
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Security cameras
Security patrols
Security alarms
Daily cleaning
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Daily cleaning personel
Cleaning tools
We take care of you
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24/24 concierge lodge
Direct phone liaison
Fire detection
Private entry
Swimming pool
Baby carriage
King size bed
Bathtub
Wi-Fi
Workspace
Television
Minibar
Air conditionning
Room service
Additional details
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If I could give 0 stars I would. This place is a joke!! They over charge and dont ship packages properly. They dont give any shipping options its just $20 for it to be there tomorrow. Which it didnt even show up and I cant even track the package. When you call them they just say Im sorry 500 times and hang up on you. So thank you for not only ripping me off but also not sending ups like I paid for. They sent it through the post office!!! I will never go back!!
I wish I could give a 0 star rating but I cant and I dont want to go in why I would give a 0 star rating. My husband are I have never been treated with such rudeness or unprofessionalism anywhere. These people are Crooks and liars and Im leaving it at that go somewhere else to mail your packages
Location details
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Need help?Location after booking
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4 (34 comments)
Review №1
2022-05-04I have been a customer of this store for years. It was a great store with friendly efficient staff. In the last 6 months (I think there are new owners) the prices have gone beyond reasonable and the service has declined. Today I was told they no longer were doing US mail service. I had a 11.5x9” envelope weighing 5.5oz. I was told it would be $22 to send and their new minimum shipping is $11+. No thank you, I’ll take my packages to another store
Review №2
2022-06-21This store used to be enjoyable to shop and do business with. Never any issues. Not anymore. The staff has terrible customer service skills. Even though my wife and I overlooked a small detail with a return, she still shouldnt have left the store feeling unwelcomed and upset. Skylar has the worst attitude of all the staff there and should be dealt with accordingly. I will take my business elsewhere from now on.
Review №3
2022-04-17I’ve been in this store but haven’t been in since the last couple of months and wow let me tell you this store is so much more clean and smells really good, everything is well maintained and management is awesome! Staff is very professional and helpful! Not what it used to be. Will be seeing me more often!
Review №4
2022-05-24This store used to have stellar customer service, but since Dawn left the employees there now are rude and LAZY. I had a package delivered at 10:30am and my son went to pick it up for me and was told it won’t be ready for another hour. He was there 2.5 hours after it was delivered and they should have dug through the packages not scanned in and helped him. Ridiculous!! So LAZY! So now we have to waste gas and more time to accommodate their laziness! Poor customer service!!!** I am pleased to say since this store has been under the new management of Carlos, customer service has drastically improved and it is a rarity that a package isn’t checked in a timely fashion now! He is doing a great job and is a working manager which is so refreshing to see!! Great job Hwy 18 UPS!! (**This review has been updated as of 5/23/22)
Review №5
2022-08-01Super fast service, even when the line is long. The new manager is excellent and customer service is great here! Thank you guys for all your hard work and services!!!
Review №6
2022-08-05If you read the posts The management is always having excuses for bad service. Bad customer service. I won’t even go into my situation because management would only come back with excuses. I just will never use UPS anywhere in the country.
Review №7
2022-04-15I love this place I have been going here for years excellent customer service. Carlos the Manger is very nice and helpful if you need any copies or in thing shipped this is the place to go
Review №8
2022-02-20Close at 4 on the weekends. What is this? A bank? A government job? How do they expect business to work the weekends if we work nights?
Review №9
2021-10-26I went this morning, to print out resume. However, had the worst experience ever. The lady (SR), was rude, disrespectful, and extremely bias. Other customers, was serve before I. I was the first to enter the establishment. I sent, said (resume) to email of business/UPS. Then was told from (SR) employee, (she had not received email). I resent, over numerous emails in regards to resume. (SR), said (employee), (I still had not received email). (SR) employee should be reprimand.
Review №10
2020-08-27So I go into the store to ship a computer I built a friend. The package is a little big but under their limit. I asked about insurance because there is around 1300 in parts not including my time. They want over 100 dollars just to pack it saying that the packaging is in isnt good enough and a total of over 300 to ship and insure it. I called my buddy and he didnt have the money to insure it so he says just to send it. I thought that damage would be the only issue. They have lost the package i paid over 100 dollars to ship. Now i have no idea what to do. How do you lose a package that weighs 60 pound.Also Ive previously had good experiences with this ups store.