Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (78)
Good communication with Management...responsive, approachable and reasonable.Clean facility, well maintIned.
You rent storage when you need it...and my need was great today. It was refreshing to be treated like a friend from the get go. Professional, kind, empathetic...your manager exceeded my expectations.I was headed to a different facility when your sign caught my eye. Convenient location for my path of travel. Clean and well maintained facility...but what sold me was the personable service.
The manager here is AMAZING! I showed up just before closing and he was still willing and able to get me fully checked in without making me feel rushed. He made sure I was getting the best deals (even compared to their online promotions) and answered all of my questions - I called many times that day before officially checking in. I will always do business here.Great price, great location, EXCELLENT customer service!
Friendly staff and clean environment I feel my things are secure
I have been so happy with StoragePro I can’t believe it. The office staff is always friendly and helpful with any questions I ever had. I had 2 units here but have been able to condense down to just one but I will be a customer here forever. I have rented many storage units in town for years and this has been the absolute best !! I have nothing negative to say here at all. Thanks Guys !!Lisa C.
Great customer service from the in office the manager gave me exactly the size of storage I desperately needed to have although sometimes the call center can get a little confusing and 1 representative canceled my reservation without confirmation of me getting another one, a different representative completely fixed everything and extended my reservation.
Marcel, what a wonderful ray of sunshine , always smiling, friendly and always willing to help. Ty for all your help.
I do not have a space there yet it was a friend of mine that was vacating. I was giving a hand. A couple of your employees found it neccessary to watch us pretty much the whole time till we left. It put me in a state of uncalm. The reason for my review . Thanks.
They were great. The Representative Janika was awesome. Great prices not just for 1 month but 3 months. Gate hours 6am - 8pm very convenient
I was charged $100 for a month that my stuff was not in the storage unit and when I tried to get a refund the women in the office gave me attitude and stated that it was my fault I didnt take it off auto. When I clearly told them when I was going to be out. I still have not received my refund.
I absolutely love this storage facility Ive been renting from them for a pretty long time now, and I absolutely dont have anything bad to say no complaints at all. There absolutely amazing about a week ago I went to go bring some things to my storage and dropped them on and during the time my car with turned off when my door was open which cause the light to this day on my battery died and I couldnt start my car I use my cell phone to call the office and asked them if there was some way or someone that could please give me a jump because I was talk right by my storage unit the lady said yes actually ill bring my car around and give you a jump, Although I do not have cable and I do not know how to jump a car And I dont have cable but if you have the cables and you know how Im on my way. In less than 2 minutes my car was jump started and I was back on the road. That acts of kindness And selflessness and the fact that she was more than willing to help me even though she didnt have to you and it wasnt in her job description at all nor did she app to allow me to use her personal cars battery to jumpstart mine. Thank you so much storage pro staff in North Highlands I will continue to rent from you and I would most definitely refer this Storage property to anyone for the size the location and the quality of service and the security the rental price monthly is perfectly Calculated as well as the rental insurance you really cannot move with this place there is absolutely no way you can have any complaints
My storage got broken into here. Theres a camera right next to my unit as well and I wasnt even notified until it was well after the crime. I asked to look at footage and they expected me to narrow it down. Many of my valuable childrens things were taken. All my boxes are gone, TVs, game consoles etc. They used to always call and just accept payments over the phone in w matter of seconds. Now they charge a $8 fee. The rent went up and with the frustration of all that happened a Ally has to just press my buttons on the phone. These people have no empathy, just doing their robotic jobs,. Might as well b replaced by a real one... I am very disappointed with this storage facility.
The staff was very friendly and made me feel like I was important by putting the phone call that came in when I was there an hold until another worker came in to get it. Easy in and easy out. Location is a bit hard due to the fact that you can only turn one way out of the parking lot but thats not their fault.
If I could’ve gave a zero star I will get a zero star will never recommend anybody to go there rip offs. I’ve been with them for 15 years plus my storage unit got flooded did they cover Jenny my stuff got damaged know and I was even paying insurance on it so I recommend nobody go to them.
I like the solid cinderblock construction of Storagepro at N. Highlands (which helps keep property and unit activities much cooler in summer). Rents are very competitive and often with great intro. specials for popular size units.The property is easy to drive to from Watt Ave. and is along speedy Roseville Rd. Storagepro has good access hours, security systems, and after hours security patrol. With many size units to choose from, people can usually find the perfect size and good prices.Ive been in this same storage place for 20+ years and under different management companies, and by far this current one is the best! They are friendly, helpful and understanding of renters situations and needs. I would highly recommend both the property and management team, led by Marcel (hes the best!) here at Storagepro, N. Highlands.
STAY AWAY - DO NOT RENT HERE AT ANY PRICE. PAY MORE ELSEWHERE IF YOU HAVE TO, BUT DO NOT RENT HERE!Here are just some of the problems.They do not keep posted hours. Doors are locked and nobody is there when they are supposed to be open.People are rude and unresponsive. IWeeks and weeks go by with no answer in spite of numerous inquiries.Aisles are so narrow you cant get a truck down the middle. I paid two hours extra labor to vacate my unit because the truck had to park so far away and men had to carry everything a long ways to the truck.Worst of all, they refused to provide video after a theft. I had more than $12,000 worth of stuff stolen out of my unit. When I reported the theft and requested video, they said they would provide it as soon as they had time. I told them I knew who stole my stuff and just needed video to prove it for police to make an arrest. After weeks and weeks of promising to provide video they got tired of me asking again, and then rudely told me, You have to understand; we have a business to run. We cant sit around all day watching video. That is not our top priority.: Now video has been written over and is no longer available. I know who stole my stuff, and I know where he works. If the bums at RV Storage Depot had provided video as they had promised they would, I could have gotten a judgement against the thief and could have gotten my money back by garnishing his wages.These people are the worst!
The Manager Marcel is very professional, understanding and went over and beyond to assist me. The grounds and office area are well kept and clean. Thank you!
Its a very cool atmosphere, and very kind man at the front desk Ill recommend this Storage to everyone, its cheap and well kept .sincerely Miss Stillings
Good experience, they were very helpful and easy when signing up and when signing off, will use this place again, Props to Marcel and Wendy, they were very nice.
I was very pleased with the service. It has been a couple of years since I was there and couldnt remember my password so I called the number provided and the lady who answered the phone was very helpful. I then was unable to find my unit and she wasnt able to help but was going to try to get my number. I went into my phone and was able to find an old bill with the number. She was very polite and friendly as well as helpful.
I loved storing with pro storage .the ownership is great .they took care of my every need .it was just nice to have such good people in charge of the safety of my stuff .
They have doubled storage fees
The manager marcel was extremely respectful and helped me with everything I asked.My experience here was a 10/10
The staff was friendly, very attentive and curtious. Both over the phone and in person in the office. My visit was Quick and Pinless! I look forwatd to refering business to you.
Great staff, always helpful with clear communication. Prices are very fair. Highly recommend!
My experience from the beginning of opening a storage till check out was great. Facility is clean and ppl who work there are very friendly, helpful and cooperative.
Im constantly trying to get ahold of them to pay my storage. They NEVER answer their phone. So I get hit with these late fees. The most unprofessional employees ever. I was a loyal customer for years. Untill these new owners came. Lost my business for life. They suck.
The price is the best North of Broadway (in part because of their location). Ive actually rented space in this location under several different managements & have always received the best service for the least money/².
Excellent service and very clean unitsI would recomend Marcel to my friends and family. He is helpful and pleasant.
Staff is helpful and friendly. Location is clean, and monitored by security. Lots of cameras all over to look after the units.
The guy that works in there is awesome! Very kind and works hard to get you what you need! Very nice guy! Would recommend this Storage Unit!
From the moment I walked through the door the experience was awesome. I will recommend StoragePRO to all my subs.Thank you for your help.Casey Hall
The staff are all top notch. The manager Marcel is a good caring guy.
This facility is really well maintained, the prices are affordable, and Allie is very sweet and knowledgeable. She is always very helpful to me.
Have been there a long time.
Friendly staff and always clean. Prices are reasonable.
Ive had great customer service everytime Ive been in the office.
I myself like this place very friendly not like public storage who always has tricks up their sleeves nothing is like they say example I reserved a unit yet when I went to finalize it I was told it was not available but a way more costly one was
The staff at storage pro of north Highlands are top notch.
Friendly staff and secure location despite their surroundings. Worth the savings.
Great service. The gates are only open from 8 to 8, which can be problematic, but otherwise very happy with the price and the state of the facilities.
The customer service is great. Maurico is very professional and helpful.
Place is remodeled and staff is very helpful!!! My unit was clean and ready to move in
I was wondering iif someone could come to the storage and take the ock ff of 229 i reserved it but it hs the storage look on it
Nice place to storage your stuff. Especially liked to work with Marcel. Thank you
Nice storage facility but the lanes are narrow
Managements always nice
They work with you help you and very friendly. Great place!
Great customer service, clean and safe 👍🏾
Great prices, hard to navigate lot a little, but good place all around
Friendly staff, ok location, not weather proof storage. Good price.
Great service! Very friendly! Always clean!!!
Definitely in the low rent district. And they continually raise the rents.
Found a dead mouse in a shoe box unit was full of mice droppings
Very dirty full of roaches I don’t recommend at all
Too many unnecessary charges, save yourself the headache. Worth paying more elsewhere.
Thanks! Great Customer service!
Not a great place to store your things
Have done business here for about 3 years.
Very nice and friendly
They NEVER answer the phone!
Low cost
Nice and affordable
Ok
They r picky
Pretty good place
Cheap
Its a storage place
4.4 (78 comments)
Review №1
2022-06-13In my line of work, at times I have to deal with different self-storage companies. StorgePRO North Highlands exceeded my expectations. They are super professional and friendly. The facility clean and safe. The staff is knowledgeable and efficient. Its evident that they care about their customers.
Review №2
2022-04-01Its what you expect from a storage facility. The staff was always friendly whenever I had to stop in the office which wasnt often. Their rates were reasonable. Cant ask for much more.
Review №3
2022-07-08Jordan is amazing very willing to meet all of your needs marcel is also helpful rent here !
Review №4
2022-02-06Omg......😀😃😀 Best staff ever. Marcel always had a smile on his face, always willing to help, above and beyond. Even when 2 females driving a uhaul from Nevada cant unhook a car their towing in order to get the truck in to unload it. Omgosh..... thank God he as hewas their. Anyway thats the entire reason I came to this facility. Because I had met Marcel a few mo earlier.So I ty for all your help.Remember, God is the only one who is watching our actions/reactions to situations in life. Be kind to others, you never know when you could be entertaining an angel.God Bless
Review №5
2022-05-18I was very pleased with Storagepro North Highlands. Jason was very professional and helpful during my move. 5 stars!
Review №6
2021-11-29Ive been a customer here for way longer than Id like to admit... 3 different management teams... The current one is by far the best.. communicate with them, and they will work with you.. grounds are more secure now.. I would and do recommend if you need storage space
Review №7
2021-08-24Amazing place. Had to store stuff for a year and a half, and couldn’t recommend a better place! FAR better than putting stuff in storage and coming back 2 WEEKS later to find everything destroyed by mice. Was so terrified to do storage again after that, but no regrets! And the staff is amazing! Warm, funny, and knowledgeable. Will definitely go here again if needed.
Review №8
2022-06-03Very nice people at the front office I would recommend Go pro to other people Thank you
Review №9
2022-04-06Jordan is very helpful and also Marcel has been amazing the whole time good to see changes !
Review №10
2021-11-21The young man was very courteous and also efficient. His instructions were easy to understand and, even though I haven’t moved in yet, the unit is just what I was looking forElaine