4.1 (199 comments)

Review №1


Customer service and safety! I felt very safe in this hotel compared to other hotels in Pasadena. Also, the room was clean and spacious, and the amenities were excellent. The bigger reason for my rating is the customer service. Everyone was very pleasant and helpful. The staff at Charlies Bar including Randy, Ashley, Rosie, Carlos, Adam, and Raul were very, very, very accommodating and friendly. The registration desk employees were so nice! I felt comfortable and they were all so pleasant. Thank you!

Review №2


This is a very good hotel to stay at for any convention. Its the most convenient. Regarding, the rooms, the bed is extremely comfortable, my bathroom sink is very small. Due to COVID-19, cleaning the rooms during your stay is limited. Parking is available for a fee per day, but way more convenient parking here, to come and go, just get the parking pass. Also, make sure you remember what Level you park on, Level A or Level B.

Review №3


Stayed in this hotel about two weeks ago and it was a great hotel. Its proximity to the Convention Center made it an ideal option, and the quality of the room was solid. As an ex-maintenance worker, the room checked out well. Only complaint would be a subpar exhaust fan in the bathroom. Moving on to service, Ivan was wonderful. He was extremely patient and helpful with my aging father in answering questions and accommodating our needs. Would definitely come back to this hotel if Im in the area needing a place to stay.

Review №4


The staff is wonderful. The beds are comfortable and rooms are clean. The breakfast is excellent. The chef prepared my meal perfectly. Rosie (server) and Raul (chef) where a delight first thing in the morning. Great way to start the day.

Review №5


The bathroom sink did a horrible job at draining, and there was a pair of socks left from a previous guest underneath the A/C unit in the corner of the room. My stay from Friday night to Sunday ended up costing over $670, which I think is way overpriced (but considering it was a weekend in LA and I was there for a music festival at the Rose Bowl, perhaps thats average price). With that said, the staff were all very friendly which is an attribute I always appreciate. Overall experience was not horrible, but also not worth the cost. I probably could have found a cheaper hotel of the same quality near by.

Review №6


This is a 5 Star Hotel for sure. Brady Bunch was great. He made my granddaughter and I feel like valued customers. We ate in the private dining room and the decor was very nice. I am a stickler for professional, courteous service and I received just that. Thank you and God bless you.

Review №7


Hotel is beginning to show its age, rooms are comfortable and large. Maid service is restricted to once every three days (I change my sheets and towels every other day at home}.The club room is particularly disappointing. Breakfast selection is very limited. The staff are friendly, but they could use some training. One day there was orange juice, but no glasses. There was yoghurt, but no spoons; coffee, but no milk.

Review №8


I was in town for one day/night and checked in early without any expectations. Upon check in, I was warmly greeted by Ivan. After some friendly banter, he checked us in early and was even able to upgrade our room! It was such a lovely and unexpected surprise, which just made the trip even more enjoyable. I would gladly book again (great hotel, pool, area, parking)!

Review №9


I really wanted to like this hotel. It is lovely inside: beautifully renovated, lovely and modern look. The bed is standard Sheraton super comfortable. We had a suite; spacious and also quite lovely. Service is excellent: everyone super kind, seem genuinely happy to help.But the positives end here. Who (and WHY) would anyone install a very nice wall length desk and credenza WITH NO PLUGS!! No plug anywhere near enough to plug on anything: computer, coffee, phone. For that you must walk across the room to the sofa lamp.And the bathroom. Please please please whoever designs bath remodels! All of us women ask: Why is there no shelf? Or hand towel ring? No counter space at all! Where am I supposed to put my things?And the darkness! It was just dim. The lights provided about a couple candles worth. Even in broad daylight. I am not blind and never complain about lighting but honestly! I couldnt see anything in that whole space. Bathroom ring light was terrible!!Also the drawers were small, dresser space taken up by the tiniest fridge (nothing could stand up and everything rolled out, like it was on a hill) known to mankind and 2 fairly useless pull out drawers one on which the terrible pod coffee maker sat, with nary a plug in sight. That got taken to the sofa lamp for a plug. Just. Stupid. Poor poor poor set up.Ive stayed in many Sheratons and this just shocked me.Honestly. For what you charge, DO BETTER!

Review №10


My compliments to Clarissa Rosalez (Sales Coordinator) for all of her hard work hosting my colleagues for their day-long team workshop. Clarissa was so quick to respond to my inquiries and was an enormous help as I organized this event from Ireland.The entire Sheraton team made this event brilliant from the location, to the food and A/V set up. My boss let me know everything was smooth as silk!Thank you to Clarissa for going above and beyond, and the Sheraton team for the seamless stay.

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