Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Everyone come see William Barfield. He is down to earth and he really has your best interest in mind. I will definitely be coming back in the future if I decide to upgrade or purchase a new vehicle. I would definitely recommend him and 5 Star Hyundai. 10/10
Purchased a 2022 palisade from here. The sales person was very polite and helpful, not your typical pushy sales person. My only negative feedback is the entire process took about 4 hours and I didnt even test drive or look around the lot. I went into the dealership already knowing exactly what I wanted. The only other negative feedback is the $5000 dealer markup, still not as bad as the $10k markup on the Kia telluride down the street.
Great experience from start to finish, exceptional salesman Mr. Knight is very knowledgeable in their cars and great to work with. I will definitely recommend him and come back when Im ready for another new car!
Went back today for a couple of technical questions and BIG B was great since the first time we walked in. He has great personality and attitude and the best customer service. Noe is great like always and helped me with no problem.Noe, Zamri, and Lauren are extremely helpful and great. They have great customer service and always willing to answer my questions. Very clean and not pushy from anyone.
I purchased a 2022 Hyundai Santa Fe back in June of 2021 and by August it was being looked at by the service department since it was braking on its own. This happened multiple times on the freeway and in empty parking lots. I had taken it in 3 times (even though it happened many more times) and on the 3rd time the district manager was to drive it and see if he could see the problem. I told the dealership it happened randomly. The DM drove it 4 miles and did not have the brakes apply and was suppose to come back the next day and drive the vehicle again. He never showed and the service manager decided to take it out and while he was doing so got REAR-ENDED. He did not make me aware of the accident until almost 24 hours later. He swears up and down the vehicle did not brake on its own but I find it highly ironic. I asked Hyundai to take the vehicle back since it had that issue and now is damaged by their service manager (they refused). They have been extremely rude and unwilling to make this situation right. I am a recent widow and fear that driving that car with that issue still happening will leave my kids without both parents. I am extremely upset that they will not take their car back. That dealership is very unprofessional and I will never buy from there again.
David in the service department is the best Ive ever had the pleasure to be around in decades. He made everything super easy and it was a breeze. Im definitely changing my habits to bring my car here from here on out
Best Car Buying Experience Ever! Our salesman, and Damian, was upfront from the beginning regarding add-ons. Big B, the sales manager, was amazing in giving us top dollar for our trade-in. Robert, in finance, was to the point, personable, and not pushy at all regarding add ons. Ive bought many vehicles and I can definitely say this was the easiest and stress-free. Will definitely recommend to everyone I know! We love our new Caligraphy Palisade!
My experience at Riverside Hyundai was awesome. Rogelio Prada is a great sales person and the new finance manager is awesome. I will definitely recommend you to my friends 🙂
Insist on seeing Kat for your sales rep. She will understand your position and react accordingly. She does NOT do the old school grinding down of the customer. No B.S. with this lady.
If you are looking for GREAT customer service and easy car buying experience give Roger (Rogelio) a call. Took are trade in and got us into a new Palisade. Thanks again Roger and the entire Riverside Team!
My husband picked up his car from the service center over a week ago. After paying $1800 and leaving, he realized the next time he started his car that the problem had not been resolved. He’s called 5 times and left multiple messages. 8 days later and no one has called back.
Not happy with their “service” department. Rude and unhelpful workers here as soon as you walk in the door your not even greeted like you would be at Honda or other places around the area. They claimed they did a oil change and my car was sitting in the same spot the entire time. I have GPS on my car and it showed they drove it around the block and parked it and said it was done. People shouldn’t work there especially if they don’t want to even be there
Was waiting a month for the vehicle to get delivered. Weeks of calls and checking on status. Upon arrival of the vehicle, the dealership decided to sell it before informing me it had arrived.
Miracle workers. Thats what this team is from start to finish this team was amazing. From the very first contact person Lauren to our sales women Elaina simply amazing customer service. It didnt end there it just got better if you can belive it. Brian Big B did everything under the sun to get us qualified and the best rate possible and when you think thats the end Veronica in financing took it to the final level and was able to wrap everything else up in expert fashion. From start to finish the team was open, honest and never pushy. If you want a transparent experience with people that will fight for your interest come down to riverside hyndai, I will be raving about them for years to come. Thank you for all youve done
I had an excellent time here purchasing my new vehicle, and they offered top dollar for my trade in.
Excellent excellent excellent! The way car buying should be! Jim helped me and was not pushy and completely patient.. they asked what we wanted and he delivered! We bought it after going to 4 other dealers with the same old run around! Buy your next vehicle from riverside Hyundai you wont regret it.
The sale reps Ted and Lawrence were amazing. They really cared about my need , not just about selling a car. Larry took the time to explain the details about cars since I am new to EV.Highly recommend Riverside Hyundai to buy your next car !Update : 3 weeks after buying the new car , the EV battery had a malfunction and needed to be changed. Unfortunately it has been on back order for over a month. Is it bad luck or poor car quality ? The staff are helpful , but my experience is down to 1 star.
This was my first time buying a Hyundai. Everyone at the dealer was great to work with. Ted, Noe (who gave the best vehicle tour Ive ever had) and Zamir. Highly recommend tham!
Jonathan Michael and Ted were fantastic in our car buying experience, highly recommend talking to him about buying a new Hyundai.
Service was awesome! They got yhe parts for our Sonata in faster than anticipated and was back on the road.
Last weekend I was here ! I’m not local, I communicated via phone /text with Clemente and we came up to an agreement for a Out the door price since I already knew what i wanted . I came here to purchase a Palisade SEL from Santa Barbara. Clemente thanks for helping us Hands down to you and all the staff, you guys are the best . They made my purchase smooth and fast also thanks to Veronica at fiancé office she was 1 sweet lady🤗.
I’m from out of state and needed a car asap. Both Larry and Ted worked with me to help get me the best deal on a vehicle. Very professional and knowledgeable! I would buy another car from here!
Riverside Hyundai service department always delivers High Quality service and repairs at a reasonable (somewhat competitive) cost.Service Drive Manager David Ruiz is the absolute Best !
My first experience in shopping for a car, without any pressure. It was nice to meet some awesome sales people with great personality. Very informative. We bought a Palisade, we loved it and enjoy driving it. Thanks for a great car.
Their combination of conscientiousness and skill in diagnosing and correcting a defect in my car, after another dealership failed on multiple occasions to do either, is the reason I again have a solid and reliable car that Ill enjoy for many years to come.
Just bought my second Hyundai from this dealership. I bought a 2022 Tucson Hybrid SEL Convenience. They helped me with the payment I could afford. They were much more reasonable than other dealers that I visited and I went to 4 other dealers.
This is the worst sonata ever I came here a couple months back to get a oil change and they messed up on my oil Pan and tried making me pay for it and then I come today and they tell me they cant work on my car because of what happened last time and theyre the ones that messed it up and theyre just mad because they had to fix up the problem that they messed up I have video of them using an impact drill on my oil Pan when you dont need an impact drill for that dont come here you will regret it
I want to say a big thank you to Noe. One of the most pleasant experiences purchasing a car. He worked hard to get me what I wanted at the price I wanted. I drove away in my car happy and knowing I made a good decision. Veronica was wonderful. She sped me through the paperwork, pleasant, friendly and easy going. I would highly recommend both of these individuals if you are interested in buying. This is my first Hyundai and I love it.
Riverside Hyundai Service department takes pride in delivering quality service to the customer and vehicle. My Sonata is always kept to specifications. Appointments are easy and complete when promised. I will definitely return for excellent service.
Pretty upset initially I was really happy five months ago I was really happy because we weren’t looking for a car and then we end up getting a car a used one unfortunately we had got a letter from the DMV saying that our car registration is due which made no sense because we just got the car and normally I’m used to you know you buy a car registration is not due till the following year not the same year literally five months later after you bought the car.. so that was unfortunate and very upsetting because when I called about it they said that we didn’t pay that so what I’m confused is normally when you buy a car you pay for car registration fees and all that stuff but yet we were told we didn’t pay that so that’s why we have a car registration do it’s unfortunate that this wasn’t told to us prior before signing because it would’ve helped to know and have it paid then and there. But we thought the fees, taxes etc were covered with our trade in, Just like having a down payment…
The team here is amazing. They are extremely polite and helpful. No one came off pushy or overbearing. The entire process was smooth. We now have a safe, brand new vehicle for our young little family and we are so thankful to everyone here.
Great dealer and great service. Dason was amazing and went above and beyond what was expected .I cannot thank him enough .I am completely satisfied and will be back in the future .Great dealership and amazing people .Thank you very much.
I forgot what great customer service felt like!I came into get my cars system updated and immediately was greeted with amazing customer service. Mr. Ruiz explained everything to me while engaging 100% he walked me over to the waiting room showed me all the goodies they had (coffee, snacks, business center)Thank you again for such a great experience Riverside Hyundai!
I have visited a few times to have my car serviced. The staff is always friendly and courteous, and the service has been problem free.
Riverside Hyundai made my car buying experience memorable. They were very patient and willing to assist me with getting the car I truly wanted. A huge shout out to Noe Gonzalez, he went above and beyond making sure not only did I get the car I wanted but he also made sure I knew how to operate ever feature of my new car. I’d like to thank the entire Riverside Hyundai team foe all of the amazing customer service! I highly recommend going to see my new friends at Riverside Hyundai for any of your car shopping needs!
My wife and I are probably the least discerning and attentive customers these people have ever had waltz in and lease a car, and though we may have gotten terrible lease terms (lets face it--we werent paying any attention), its also possible that we didnt! Regardless of any issues I may have with how poorly we negotiated our lease, this dealership has the best service department of any dealership Ive ever encountered, and Ive encountered quite a few in the past sixty years.Ive had several services and minor assistance requests handled by this dealership since writing this review, and one thing is clear: they take customer satisfaction very seriously, and I appreciate it.
Ive had my Sonata serviced here for years now. The service is always perfect and David Ruiz is the best.
Have posted before about their service dept but now have to say a few things about sales. Went online and did all leg work with internet pricing and trade in value. Planned on trading in a car and paying cash for difference new car. Made an appointment and first thing was sales rep not there for appointment! They proceed to do the whole sales dance. I pulled out docs from online transactions and they refused to honor it. I had total price and trade offer right there and they wouldnt honor it! VERY dishonest and sleezy. Have been a long time service customer now dont think Ill deal with them at all!
David Ortiz was super helpful and made sure to get me serviced fast and efficiently. He told me in the beginning that I’d be smiling when I left the dealership and he did not fail to deliver. I was impressed with his professionalism and he even made sure to throw in a car wash. Thank you David Ortiz at Riverside Hyundai 😄
I had a wonderful experience dealing with David and other advisors. They were very friendly and very knowledgeable. I will definitely be taking my car back to Riverside Hyundai.Update: 2/15/21 - I had to take my car in for service (check engine light), which was very nerve-racking to say the least. After being advised on the service recommended and reassured that my car would run as smoothly as before, I went ahead and decided to have the repair(s) taken care of. What a relief! Riverside Hyundai (Dave) kept me updated on what was happening with my vehicle and made the whole experience a lot easier.I wish I could give a ten star for the wonderful service.
Rottens have chewed some cables in my car and it couldnt be started. Service tried to charge me $5200 for the repair. I understand cable damages could be very costy. But just after TEN Minutes when I told them Ive got nothing that much and had to tow my car to somewhere else to repair, they now ask for $500 OTD if I can accept that cost. Well, when service department became sales department, you know this is a True car dealer. Good job..
I have nothing but praise for Riverside Hyundai. The service department is exceptional. The staff as I was paying the invoice explained everything in detail not leaving me to wonder if I made the right decision to have the service done.Thank you, Salvador Rivera, for being my liaison and keeping my stress levels to a minimum.
The customer service was exceptional. Elaina helped me get into a beautiful new car. She was absolutely awsome. I came in looking for something very specific and she made it happen. Not once did I feel pressured and left there feel very confident in the deal that was made. I will definitely be recommending anyone I know looking to buy a car to go and see Elaina at Riverside Hyundai.
I went to buy my first new car and was pretty much in and out. I Probably spent 1-2 hours total. Overall the service was great, and the dealers were pretty straight forward with me. One specific dealer (Maurice) was awesome! And made the whole experience enjoyable. I would definitely go back for any future car purchases.
Wonderful service! I had been researching the Hyundai Palisade for a few weeks but was dreading actually visiting a dealership and experiencing the whole “car salesmen” song and dance.From the minute I walked into the Riverside Hyundai lot, I was surprised that I was able to wonder around a bit before being smothered by whomever was going to be my new “best friend”. Brian was easy to talk to and not pushy in any sense, just asking enough to find out exactly what I was looking for as opposed to trying to upsell me from the start.I am no savvy car buyer but knew what I was looking for and what I could afford. The dealer markup on this popular vehicle was no surprise but not going to be within my budget or anything I was willing to negotiate over. The markup was removed without question which was a surprise and now the playing field was fair.I made my offer and quickly received a counter offer which was reasonable but negotiated further in order to receive a price I was happy with.I was out about 2 hours later with my shiny new toy and couldn’t be happier with the experience and expertise of all of the folks at Riverside Hyundai. I plan to have all of my service performed at this dealership also, thanks again guys.
I really love working with Dasan KnightHe’s very knowledgeable,as well as personal. I would certainly recommend future buyers to him.😊The next year I took my son back and Mr. Knight also gave him an excellent deal…We love working with you…
Its been a month since my vehicle has been at the Riverside Hyundai Service Center waiting on a catalytic converter, as mine was stolen from my vehicle. The anger and stress I felt when that happened has been toppled by this waiting period. I have been given 3 different days, to no avail. Now, my rental csr has to be taken back today as my insurance company only covers 40 days, and they have even added a few extra days coverage. I asked for a loaner from the dealer for a few days until my vehicle is ready, and, they havent called back. Unbelievable and Unacceptable!! Never again.... And I will definitely spread the word!! GRRRRR....Editing my original post after stopping by the Service Center and speaking to Service Personnel regarding my concerns. They were empathetic with my concerns and were now able to explain to me the reason/s for the delay. They were giving me all the information they were being given all all along, unfortunate for them, it was minimal, so, as the consumer, all the waiting without a definite day of parts arriving and my vehicle fixed, I just lost my patience. I do understand they have many consumers that are waiting for parts like me, some whom have been waiting even longer, thats stressful for them as well. So, long story short, they have taken care of me with additional days on a rental and will keep me posted on any new information they receive. I left on Friday as a satisfied consumer hoping my vehicle will be ready on 06/29. Thank you to the Service Manager who took the time to get me into another rental.
Sadly this place just lost 2-3 stars because of their greed. I signed contract for a car on 12/30. Before I filled out the credit application I told the sales guy to tell his finance manager not to run my credit with dozens of lenders. This is not my first rodeo buying a car. I know these guy love “shopping” for a better “buy” rate so they can make an extra buck. Example: you sign contract for 2.9% and they go try to see if any other lenders will give THEM the rate of 1.9% so they can make some extra money. I was offered the best rate and terms available and the contract was signed. Two days AFTER the deal is done I am still getting “New Credit Inquiry” notifications from Experian, Discover, TransUnion, Equifax, and other companies that monitor my credit. This negatively affects your credit because of multiple inquiries. They’ll tell you, “oh if it’s within 45 days it doesn’t matter.” Wrong. It does. I will be following up with these guys as I have proof of what was requested with verification that they would not run my credit anymore and they lied.
The representative Chan really helped me get things resolved quickly. He was extremely professional and we had a great outcome with getting my car fixed. Chan would check in with me multiple times along the way even though I wasn’t the most responsive, and yet he didn’t give up on me and now my car is driving better than ever. I would recommend this place to friends and family, especially if Chan is involved!
Complete lack of customer service. I’ve had my vehicle serviced here for the last 4 years and this last time it seems like they completely threw courtesy and customer service out the window. I brought my vehicle in for routine maintenance and normally this includes wash and tire rotation. They only changed my oil and rudely proceeded to notify me that I need to clean my cabin filter and that there was an issue with one of my tires mind you my vehicle is 10 months old and has less than 8k miles. Apparently none of this is covered by the warranty or service package. If you bring your vehicle in be prepared for a sloppy job and list of “recommended needs”
Riverside Hyundais Service department is STELLAR! They are so friendly and take such great care of you. I bought my car here and have been coming religiously for 7 years for all of my services and I know David is always going to take care of me and have my best interest at heart!
David Ruiz at Riverside Hyundai is Tops in Service for my Elantra. He has gone above & beyond to make sure any issues have been resolved. I recommend Hyundai owners in the Inland Empire take your vehicles to David Ruiz for Excellent Service & Care !!
I have noticed that my vehicle has a brake issue under recall and that had never been done before. So I made an appointment with Riverside Hyundai to get it done. I had a great experience with advisor WOO SHIN, hes professional, friendly, easygoing andI appreciated that. Overall, they had a good service department, you can not go wrong! I highly recommend this place to customer who wants their Hyundai get serviced.
Great Staff working here. I was helped by Kat. She was super helpful, not pushy, and knew her stuff. The sales Manager there is very straightforward and transparent with everything as well. Overall a great experience and super glad I went to this Dealership. I am loving my brand new 2021 Hyundai Elantra SEL.
My husband and I had a great experience. We previously bought a car here and we needed an upgrade. Everyone from the manager to sales to finance was great. We told them what we were looking for and our budget. We have a little one so we needed to get in and out fast. Which we accomplished. Thanks to Big B Brian Wilson for all your help you are awesome.
I had a pretty decent experience with the salesman & management team. I felt they were upfront with me throughout the process.
Chan was amazing! Best costumer service I have experienced. Fast and friendly, I was quoted a long wait time then they finished 30 minutes early. My car was fixed and I even got a new battery got my car remote. Definitely the only place to go for excellent care of your Hyundai!!!!
Wish I could of been happy today when I left the dealership. Really liked this location Dasan has always been 100 percent about everything but today just seemed like he was not himself I didnt even feel welcome there. The whole vibe an additude made me feel like I should have left when I walked in. Like he was only interested in helping a new sale not a previous customer trying to get there 2nd car. So heres what happen. recently my AC stopped working in my Tuson I was told I had bumper to bumper warranty took it to get it looked out found out only warranty i have is for power train. So am quoted 700 bucks to fix a hose than turned out to be AC compressor. 1200+dollar repair out of pocket. Ive had the car over a year an a half. So I figure lets try to trade it in me an my wife are on the lease both have almost 700 credit score. But after they found out I had nothing to put down for a deposit today I felt like they wanted me out of the building. I was told since something wasnt matching up with my pay stubs I was told we dont want to keep you held up will call you if any of the banks go through and I even said I could go to my place of employment and see about getting it corrected. That was completely ignored. And I was told to bring my wife in thats pregnant and cant be out in the heat due to health issues at the time for nothing they didnt even need her for anything after I was told to bring her in . To some the AC is a luxury but for my family its needed for health reasons my daughter has seizures if shes in the heat. Another reason I wanted a newer car.And its not like I couldnt get a deposit for them I even said I dont have anything today but let me know what I need an I can have it in a day or so. Ill never be back to this place sad because I felt like family here. And I infact dont even want to deal with huyndai anymore ill just wait an get a Honda or something of that nature. Thanks for everything but you lost a genuine customer. Never was I late on payment mostly paid it early. And never missed a payment at all but now I have a car am currently paying on that has a issue, and thought the whole time I had it of anything goes wrong I atlesst have a warranty. To find out I dont have any warranties thats the main reason I wanted to buy a car from the dealer so I didnt have to worry about it breaking down and having issues. But am now stuck with a car that am paying on still that has the same issue as the car I had prior but I owned that vehicle.
Everyone is so friendly and are always excited to get someone into a car of their dreams! I felt so welcomed and when everything started to feel overwhelming they put my mind at ease!! I would recommend Riverside Hyundai to anyone! Fernando was able to help me right over the phone and we finalized everything as soon as I came in to look at the Elantra!! I love my car and couldnt have asked for a better sales person then Rodger!! Thank you everyone for helping me get into my new car!
Best dealership anywhere! We have purchased 2 cars from Mr Big B, and we are so incredibly pleased. Customer service is top notch--they actually listen to us! Found a great deal, and then topped it with an even better deal. Not pushy, no high pressure sales. I plan to go back for all our future car needs! Highest recommendation 👍🏼
I feel 2 1/2 hours is too long to wait for an oil change. I had an appointment. Some of the work was not done.
Sales person Roger was great, I never felt pressured. He was wiling to help me in any way possible, and was ready to answer any question. I had an overall good experience at this location, the whole staff was good to me and my husband while we were there. Thank you again Riverside Hyundai 😊 in love with my new car
Love my new Hyundai, my product Specialist was Tony. Great job from Hello,Welcome until the moment when he handed me the keys to my new car. Very knowledgeable about Hyundai product and all used cars. Make sure you will ask for TONY when you will be there.
Friendly guys in the service department. I love my Venue!!!
Shout out to Clemente, our product specialist, who painstakingly helped us find exactly the right car and the right deal for us on a beautiful Kona SUV. We did most of our research together by email and text, and then when it was time to finish up the paperwork at the showroom, everything flowed smoothly until we drove our new car home to the coast. Clemente did such a great job with answering our questions that we drove an hour to come see him and make it all official. Everything was as he promised and the staff was very accommodating and adhered to a strict cleanliness protocol. We felt very comfortable with every single interaction. Thank you again Clemente and the team at Riverside Hyundai for making this car shopping experience such a pleasure.
I used True Car app just for basic search; I was interested in a new car but in no rush. One of the models that appealed to me was the Tucson, so I browsed those first. Within minutes, I received a voice mail from a sales rep (Elena) offering to help when I was ready. I went down about an hour later (I had free time), and everyone I came across was very friendly. The facility was very clean, and within minutes I was doing a test drive. The sales and finance team offered an incredible deal, and offered more for my car as a trade in than I thought. The finance manager was friendly and helpful as well. I had a great experience buying my first new car!
I have always been skeptical about going to a dealership to get my car serviced. This place totally debunked that theory. My service advisor was honest and patient. He was able to resolve what I needed done, and went above and beyond the service I expected. I feel confident that my car was taken care of and I don’t feel being up sold anything, other than the normal suggestions for what the car needs with it’s current mileage. Thank you Hyundai Riverside! Keep up the honesty and the great work!
I thank everyone in this dealership my experience specially with the sales person was awesome she waited on me to make my decision and did not hesitate to point the importance of me having what I needed..they are very friendly and helpful.the time that I was in the dealer was great the process and the paperwork all work smoothly.I very happy with my car 😉
Chan and David have been the easiest to work with in the service department. Highly recommend.
Had my brakes done and was very happy with the service. The drop-off and pick-up experiences were quick but not at all rushed. David, who checked me in and out, took the time to explain everything clearly. They washed the car and had it prepped for pick up and all went smoothly.
Cool employees, nice place to talk about buying a car, ... unfortunately I couldnt afford it. But when I can, I would consider going back.
I always have such a great experience going into Hyundai and know that I am in good hands. David Ruiz is such a nice guy and will definitely take care of you and your car. He never disappoints and always asks how I am and how my family is doing so he makes me feel like I am family (:
Ive always had a positive experience with the service department. They are upfront about potential issues but there is never a hard sell.Whats telling to me is that there does not seem to be much turnover. After a couple of years, I always see the same helpful people behind the counter and I appreciate that my car is always washed after its serviced.
Thank you to Roger Prado, Clemente and the entire Riverside Hyundai team for helping me with my new car purchase! They were able to get me approved so quickly and I can’t thank them enough for making my car buying experience a smooth and memorable one. I definitely recommend anyone who is on the market to buy a new car to stop in and visit Roger first, you won’t be disappointed nor will you want to go anywhere else.
I love this place! kat, Marcella, Big B and Zamir! Hands down to ALL of you! This was the first time buying a car by myself! They all were honest, caring and worked with me with financial status. I actually cried when I left, I was so happy. They got me financing that I can afford. I will ALWAYS come to this place and recommend them to my family! Thank u Riverside Hyundai! Love u all
Chan Shin and the Riverside Hyundai team were awesome from start to finish..definitely would recommend this place to anyone needing quality customer service..
I have been coming to Riverside Hyundai for the last 3 years, and I have received excellent service. I especially receive really professional service from Leo in the service department. I would describe Leo as friendly, patient,understanding, and he always listens to my concerns. He always has a smile on his face. As a woman I feel confident in what Im told and what is suggested for my car. I have not been let down yet. I drive a Genesis and I get quality service. Thumbs up to Riverside Hyundai and Leo.
The worst happened a year after paying on a new 2016 Elantra, A truck ran into the quarter panel, and we see theres a pound of Bondo and the bumper was repainted, The people we have tried to talk to just doesnt understand we wanted to buy a new car, not used or broken by somebody or hurt before us. We asked when buying if its a new car and was shown that the car is new. But this is alot of work. I feel soooooo burnt lied to and that this new car isnt so new. Just the price tag, sad so sad, its not my fault that the computer didnt show the work that was done on the car in the sales department, and shows it in service, I dont want somebody elses problems. Wth is wrong with this world? ? This was sold with new paperwork, so sad, and people act like we are below them. They dont want to help at all.
Dasan is an out standing sales professional! He treated us like family, explained everything in detail and didn’t make us feel stupid like Ford across the street did. I highly recommend Riverside Hyundai, ask for Dasan! His manager Big “B” is definitely a veteran and master in his field thank you too Big “B”!
My husband and I were looking for a bigger car for our growing family. We were greeted at the front by Clemente. He was so friendly and full of knowledge on all modes of the cars we looked at. We ended up choosing the fully loaded Palisade and I am so happy with our purchase. It’s our first time ever purchasing a brand new car and our experience was amazing. Thank you for helping us find the perfect family car for this growing family of 4.
This was my first car purchase, you can say I was a bit nervous since it is a big decision. I had a overall great experience here. Eli and Leo were extremely helpful, patient, and attentive. My boyfriend and I found that they were both knowledgeable when I came to the specs of the car and the financing as well. Personally they made me feel more comfortable while we figured out the financing aspects.Since several my of my family members own a Hyundai I was glad I was able to get what I wanted within my budget. If you’re looking for a Hyundai I recommend looking online to see what your options are before going down, that’s what I did. Any cars you interested in they will bring towards the front so you don’t have walk all around the lot to find a certain one. It also helps to be prepared! Try to get full coverage before going to the dealership (If you for sure plan to get a car!) I had forgotten about that and it was so late it was a bit of a challenge to get it.All in all I got a great first experience and I happy I Had two helpful Reps that made the process enjoyable!
I just purchased a Hyundai Palisades from Riverside Hyundai. If you want a great deal, go see Brian...aka “Big B”! He knows his business, is personable and down-to-earth. As a true professional, he listened to my requirements and worked diligently with me toward a great deal - no fuss, no stress. He ensured the whole buying experience was a smooth ride all the way to me driving off the lot in my new ride!
Very fair and honest dealership which is hard to find these days. Leo was great with getting things scheduled and I’m very happy with the service. I was prepared to spend over $1,000 on a repair only to find out that it was a $400 problem. I’m loyal to honesty and so I’m loyal to the Metro Auto Group. Thanks guys!
David, Service Manager, was extremely helpful in my angst in coming to use the Dealership for my car again. Some years back I had a negative experience. Not all about the Dealership as AAA and Enterprise were part of the problem...greasy prints inside my car were not what I had bargained for.Yesterday, Mar. 5, 2020 was the very best anyone could hope for. David walked me through each step, reviewed my Warranty and called the Warranty Company in front of me.All was straightforward and an almost $600 job was my Warranty price of $100.00. I’m grateful for David’s expertise and his time to see I could trust again. Thank you David! Thank you Riverside Hyundai.
Thank you David Ruiz for your exceptional customer service, you went above and beyond to repair my 2017 sonata antenna cover, every time I get my car serviced David is so eager to help and makes sure he addresses every problem. David is such a asset to the Hyundai company, I will definitely continue coming to riverside for all my services.Thank youRacheal
Big thank you to the Riverside Hyundai management team for my 2022 Hyundai Elantra N Line.I traded in my 2019 Honda Civic for rhe above mentioned vehicle.i have NO regrets doing it!!Shout out to Kat and Noe for making the process easy.
I have been working with this dealership since 2011 and have never had an issue they have not solved or fixed. David and Leo are the ones I have worked with the most and have taken great care of me and my family with our cars. My 2012 Genesis continues to operate perfectly as well as my daughters Veloster. Could not be happier or pleased with the service they provide.
Riverside Hyundai has been my go to since 2013. I have purchased my 3rd car from here and have sent my sister to buy a car as well. They are the absolute best. Rodger and the financing team are amazing. They make sure you get the best deals for your money and work with you. They treat you like family. Thank you guys for always taking care of me and my family.
It was okay! I just didnt feel that Hyundai excellence in customer service Im use too. Even though, Mr. Woo tried to make it better (he did try his best), but its not the same 😔. The ora was off in the office!
Recently, I had my Santa Fe serviced and I advised service rep, David Ruiz about some issues I had with the car. The ac was not blowing cold air when the car was idling and oil was leaking from the engine. I’ve always dealt with David and listens to all information regarding car issues and gives you the attention that’s deserved for a customer. David is kind, extremely professional and takes customer service to a whole different level that’s superior. I also dealt with service manager Jim and gave me the rundown on my repairs and was very thorough in explaining the issues, parts and time needed to repair my vehicle. Luckily I was still under warranty and made sure all was taken care of. I highly recommend the service department at Riverside Hyundai, they are amazing!!
The employee in the service department was very nice and personable. He didn’t push too hard for extra services. I came in for a recall and wondered if it was legit or just a way to push other services on customers and especially during this pandemic.Anyway, they washed my car after the service, which was nice.
Noe was very helpful, he help me pick my new car. A safe car for my daughter and I. He not only help me but help my cousin find a car. He made sure she was taken care of. He showed me every feature on the car. This is my second car from this place and I alway have good service. I love bring my car for an oil change they always gives me the good deals
I have been a Hyundai owner for over 8 years. My experience with the service department has always been excellent. The service advisors David, are always pleasant and clearly communicate any issues that need to be addressed. Yesterday I replaced my 2012 Tucson with a 2020. My experience with the sales department was nothing short of exceptional. My salesperson Dasan was friendly, knowledgeable, and so easy to work with. He answered every question I had and we felt really taken care of. We worked with Zamir in the financing department and that was also a 5 star experience. Riverside Hyundai has a customer for life!
Went in for maintenance and 2 other issues my car was having; power seat and the trunk. Customer service was great! Leo was very nice and explained the process of inspection for my car. Shawn was very patient while we were describing the issue of the trunk and actually tried to figure out the cause of it instead not listening to us. Greatly appreciated and awesome team!
My sales person Noe very knowledgeable on the palisade and the features on all three different trim packages and was able to answer any question across-the-board that I had about the features which is refreshing from my past experience at other dealers, Noe salesman style is one of Information and calm demeanor which gives you time to process! I’m sure all of us have had that kind of salesman that is very pushy and makes you uncomfortable because the bottom line is it’s nice to work with someone that gets that and once you to have a good experience when purchasing a new vehicle. Noe Will work hard to earn the five star rating that I give him.When doing the financing I receive five star service there also it was a solid experience and he covered all the bases of the breakdown of the finance and extended warranty I purchased. The bottom line is if I ever need to purchase another car it will be at Riverside Hyundai They work well as a team to get the job done for the customer.Thanks Team,Marty
I highly recommend Riverside Hyundai specially If you need service on your Hyundai and you are in Riverside, Ca.,then go see David Ruiz for all your service needs .Service advisor David Ruiz is Second to none .Always courteous and professional!He remembers my name when I show up for service for my Sonata every few months .I am pleased and happy to get my car serviced here at Riverside Hyundai.Please ask for David Ruiz .
David Ruiz was very accommodating to my needs at the Hyundai dealership. He informed me through the whole staff made good recommendations that were sensible and affordable and was able to take care of my vehicle in a timely manner highly recommend
Our experience with Dasan was the most pleasant one . He helped us with professionalism and more . Mr Chan from the Service dept is also one your best guy there . He helped us with our car issue promptly and customer service excellence. Thank you much to this two guys who brings a good asset to the dealership.
Absolutely loved their service. Dasan went above and beyond to get me details. Including driving to Home Depot to get a tape measure so he can measure two different trunk spaces. That way I know which vehicle would best support my dog kennel along with good laughs and great company I definitely recommend!!!!
The service department was easy to set an appointment. The service writer was really nice and kept me informed on my cars process. The Uber driver arrived in a timely manner and took me home. The car took a little longer because they had to get parts, but they let me know. The car wash was just OK, but looked better than when I brought in.
Mr Chan, the Service advisor, provided great customer service and the service was done earlier than promised.4/28/2020-Mr. Chan again came through for us. Brought in the car for checkup on a major engine problem and it turns out it needed a very expensive engine repair. He took the extra step to check with Hyundai if they can still cover the repair and Hyundai approved so really great customer service from a great company. They even provided a rental car during the duration of the repair which surprisingly was completed in a short amount of time. Outstanding all the way.
What can I say the experience was awesome. They took my car in confirmed it was under warranty and gave me a rental until my issue was resolved. And its as good as new. Thanks Hyundai of Riverside.
This Riverside Hyundai is very helpful! They helped me with getting the best car I could have ever asked for! Truly blessed to have had the best salesperson his name is Clemente I definitely recommend him. And the General Manger was also very helpful I told him what I wanted and he made it happen. Thank you all so much again! Truly appreciate it! 😀😀😀😀
Outstanding customer service. Walk in without an appointment and Customer Service Representative graciously greeted and added me to the scheduled right away. Car service was completed on time and within estimate quoted. This is a customer-centric service center.Excellent customer service experience. Attentive service representatives checked my car in right away even though I was twenty minutes early for my appointment. Estimate of services accurate and complete.
The staff at Riverside Hyundai is friendly and professional, and they make sure to take care of their customers. I enjoy the convenience of being able to set maintenance appointments online and the comfort of the waiting area. The staff is sure to update me on the progress of my service and makes the effort to compensate for any delay in my wait time. I will continue to being my vehicle in for service and feel comfortable recommending Riverside Hyundai.
I bought my first car today from Dasan and it was amazing. He helped me through all of the paperwork and insurance and never stopped being friendly. Definitely left the lot that day feeling spoiled because he made sure that I got exactly what I wanted price wise. Buying a car will never be this easy with anyone else!
Huge s/o to Cat & Big Brian! If you want top tier service see them.Because I had a few bumps in the road I’m giving this review a 4/5, so my best advice is to avoid pre-“certified”vehicles and just get a brand new whip!
Marcella greeted us when we got to Hyundai. Other places we visited that day either tried to oversell the product or just walked away after opening a vehicle, but Marcella was the right “in between.” She gave us answers to all our questions without making us feel suffocated or pressured to have to buy a car. She is definitely a people person and made us feel comfortable. She definitely knows a lot about the cars she sell. She helped us from picking a car down to setting up everything we needed before driving the car off the lot. Definitely a person to look for if you’re interested in buying.
My advisor Chan Shin is so pleasant and so wonderful with his client, he is very helpful going over and above not only me but to all his clients. He is a wonderful access to the hyundai family. I look forward to seeing him and him helping me.
Been coming here for quite awhile now, I was happy with the rep David trusted him. Now after the third time of service upsets I think Im done here with them. I used to use Loma Linda Hyundai but same experience.Recenetly 5000 miles ago I had to have new engine installed thought all was well until i drove off there lot, right away my front end started cracking turned around and took it back. They check it and mind you i just had them do alignment and the engine.job they didnt tighten my tire rods down . so they fixed that now i have them missing bolts on a intake valve runner control motor. Also didnt tighten the clamps down on the air filter attachment. All in all i came home inspected their job and will be reaching out to the top of this chain. EVERYONEE BEWARE OF THIS SERVICE DEPARTMENT THEY ARE NO GOOD I DONTTHINK HYUNDAI HAS A GOOD SERVICE TECH HONESTLY WOULD LIKE TO SEE A HONEST COMMENT HERE.
This is my second time purchasing a car and Marius and his colleagues created a great experience for my boyfriend and plus there was FREE TACOS! Ive been getting a lot of compliments on my 2021 sonata. Definitely recommend this place.
Was experiencing a problem with ignition coils on my 2017 Elantra. David the service manager assured me they would resolve the problem and offered a loaner car since he wasnt sure if it would take more than a day. Car was ready that same afternoon and now runs great, and all service was covered by warranty. Very satisfied with the service I received from their team.
I like this dealership, all personnel is very nice. all they work for the costumers still happy and very confident went We drive our vehicle.Thanks Riverside Hyunday
Riverside Metro Hyundai is the best.Every time i get a car from here, no hassle, paperwork is quick and easy and they always give me the best rate. If need a car and your credit is not the best dont worry just head up there and see your options you cant loose
We had a great experience with Dasan our sales person. He was patient and really tried to work with us. It was a 5 hr negotiation, however he never gave up and kept on going back and forth between us and upper management. He went through all the features of the vehicle, showed us videos and all the cool things the car has. He was not pushing us to purchase nor did ever felt pressured by him. I recommend Riverside Hyundai and please ask for Dasan Knights.
Mo was super helpful in explaining everything, on point with the pricing with our new car very little haggle on the price. Thank you for one of the best experience in buying a car...
The customer service we received was awesome especially our salesman, Dasan Knight. He was extremely patient and kind with me. I was very impressed with how much time and care he took with me, which made such a difference because I’m a senior, who needed a lot help with understanding all the new features of the car. I still have a lot to learn, but I appreciated how he went over everything with me. I would highly recommend this dealership to my friends and family.
When i purchased my Veloster N, I was told I would have my windows tinted and it would be included in the price. Well it sure was; marked as a $499 Aftermarket fee I didnt notice in my paperwork until a few months later.I forgot about it and about 1-2 months go by and I get a call from service to schedule an appointment for my window tint. By this time I had all of my windows ceramic tinted elsewhere for $140.I asked a sales manager if they would be willing to supplement my $499 Aftermarkert for another aftermarket/accessory item such as floor mats (which I thought would be reasonable. The service manager asked to see my paperwork and I didnt have it on me. I asked if they could up their records to see the paperwork and I was told that they did not have access to it at that time (this was on a weekend day, so it made some sense).Over a few more months, I noticed a few concerns for my car so I brought it in for service on a weekday because I was told by a Leo that he has more service techs throughout the week and that weekends would not be recommended. Im off work on weekends, and I figured I want the best to look at my car so Ill make arrangements with work to come in during the week. I brought my car in for some ticking noise Im hearing under the hood and for a rattle in the back of the exhaust. I left my car all day with them. After I left work and got phone service again, I had a call from Leo saying he had some information to discuss. I called over and spoke with him and he went on to give me possible reasons as to why these sounds were being heard rather than finding the issues and explaining the severity/fix/cost. He went on to tell me that they pulled up another veloster (not even the same engine/trim) next to mine to compare the engine/running noise and said that .. Your cars ticking noise wasnt that much louder than our veloster.. He went on to say that the oil that I had brought in on my last oil change could probably be causing the noise.. Now I go out of my way to purchase higher quality oil and do my research because the complimentary oil isnt even synthetic (i have to pay extra to Hyundai if I want synthetic) and the owners manual calls for synthetic.I was dissapointed because they didnt even diagnose/test or solve the problem and provide any solutions. They just offered opinions on why my car is having these issues. I felt like they did not have the time or put in any effort to attempt to solve the issues my car is experiencing.They didnt charge me for any testing/diagnostic... Because they didnt do it obviously, so I felt like they just wasted my time..
The service was okay; I guess I was just turned off when the service guy asked me if I had an appointment and acted like if I didn’t then I would not be served. I told him that I did and then the 21 questions came like he was trying to screen me out or something. Then I just wished that the service guy would stop saying that they close at 6pm when I told him that I would pick up my car after 5pm after work. Saying it twice okay but he said it many times before I left the service office that morning. Then when he called me to tell me that my car was ready he again keep telling me that they close at 6pm and if I was going to make it in time. I felt like he had something to do after work and maybe would leave early if all the cars were gone before 6pm
Best car buying experience ever. Roger Prado and his team were very professional, through, and no pressure throughout the purchase. They were friendly and we were in and out in no time. I highly recommend buying through Riverside Hyundai dealership in Riverside ca. God bless😊👍
I was just in on Saturday to have the latch on my trunk repaired and opted to wait in the beautiful waiting area. Lots of snacks, coffee and water to keep you going while you wait. I had Mike M. as my service advisor and I’ve worked with Mike in the past. He’s always very honest on what needs to be done to the vehicle and keeps me updated on the process. Great advisor and I look forward to working with him on future visits.I can say that after visiting other Hyundai dealers in the area Riverside Hyundai is my favorite place to have my vehicle serviced. There are other Hyundai’s closer to my home but I’d rather drive to Riverside for service.
I had wonderful service from Jim. Jim took his time to go over everything about each of the cars I test drive and helped me find exactly what I was looking for! Because of Jim I chose a Surf Blue Kona that checked off all the boxes I was looking for in my new car! He took his time to make sure that I really understood everything about my new Kona before I left the lot! Jim as well as the other staff were great! Highly recommend Riverside Hyundai to anyone in the market for a new car!
My 18k check-up/oil change yesterday was the best experience with the dealership yet (I purchased my Hyundai Tucson from your Riverside location a little over three years ago). Best of all by far is the continuing exceptional service by Chan! Kudos to this amazingly friendly, yet efficient, employee!!!
Excellent service and professionalism. I got a good price and a quality vehicle. All involved employees involved were professional and willing to ensure a smooth process.
I definitely recommend everyone to come here!!! Ask for Leo S. Hes the best!!! I been going to him since I bought my car in 2017. Hes always very honestly with me about my car and is always in a good mood!!! Thank you Leo!!! For the amazing customer service!!!
Excellent customer service from the whole team from the internet Lauren Brooks to the salesman Clemente both were excellent and well knowledge and help me have a pleasant experience purchasing a brand new vehicle Im so excited.
My service advisor is Leo. First time servicing my car at Riverside Hyundai I used to always have it done at Romero Hyundai because I work out that way but since I’m working from home this was the closest. I did need a few extra things done but Leo is such a cool guy and I felt like he was being honest with me. Im going to continue going there for service
The staff wa helpful in helping us check out a used car from another dealer. They were upfront about the costs, and did a good job checking everything for us. Very helpful!UPDATE: I brought it in for a service after the check engine light came on, and they took care of everything. Turns out it was a recall, so they covered everything too. They didn’t try and nit pick what was or wasn’t covered, but took care of everything except the routine oil change that requested. Leo helped us out and he was fantastic!
David always takes care of me. Very courteous and professional, with positive attitude, Im normally a Waiter for my car, and i feel they do take that into consideration and getting me in and out as soon as possible I appreciate that. Always good experience.
We had a great experience with Dasan and Roger during purchasing a new car a few weeks ago. We test drove a handful, came back a few times and asked probably a million questions, both were very patient and helpful! We appreciate all your efforts, were super happy with our purchase. Thanks again guys! -Daniel & Heather
David Ruiz gave me and brother Ivan 5- Star service! He was very helpful and considerate to our needs. He did a lot of little things during our visit that made it extra special!! Come see David and you won’t be disappointed! Great customer service!!! And he practices social distancing and respects his clients
This place has extremely great customer service! Salvador was very pleasant, professional and kept me informed on everything that was going on with my car repair. DEFINITELY will be back and will recommend to my friends and family!
David provided excellent customer service! Had last minute trouble with my care had no appointment and he gladly serviced me! He kept me updated along the way informing me about everything that was going on, and even ordered parts for me that my car needed! Honestly David is one of the top service reps I’ve ever dealt with. Gladly will be coming back to him.
Desan at Hyundai of Riverside is a fantastic salesman. He went above and beyond what I expected of him. The leasing process went smoothly with everything adequately explained step by step. This is the first time I’ve leased a Hyundai and I can tell you it won’t be the last.
Wow! Always great service working Roger Prado and Big B Wilson. This is my 2nd time buying a new car here and I always get treated like royalty. I love it here and I always refer my friends and family here at the Riverside Hyundai. Roger and Big B will do whatever it takes to get you in the car of your dreams. Come by today and ask for Roger!
We have bought 3 cars from this dealership, this weekend we took a friend there to buy a car, Dasan (our salesperson) is a ROCK STAR salesman, he was so patient and understanding, it was a great experience for us and our friend. THANK YOU!
This is my to go to Hyundai location for my vehicle service. Make sure you talk to David Ruiz, he always provides the best customer service, which is always important to me. He gave me all information on upcoming service and prices so I’m prepared. Everything was black and white from the beginning, no hidden fees. Definitely recommend the service department
The service department here is the best, they always do great work, and Chan Shin in the office always treats you with respect. I had my maintenance done at the dealership I bought my car from for the first couple years I owned it, but I grew tired of their terrible work/attitude. Ive been going to Riverside Hyundai for about 2 years and couldnt be happier.
I was looking to trade in my used 2015 Hyundai Accent and Roger was more than helpful during the whole experience. I never felt pressured into viewing certain cars or that I had limited options. He went above and beyond in his efforts to make sure that I was getting the absolute best for my price range. After test driving 3 cars we finally narrowed it down to the one that met all of my needs and I could not be happier. He was patient and knowledgeable while explaining all of the cars features, and even made sure to go over everything again even after the sale was complete. Overall my time here was pleasant and I could not have asked for a better salesman.
Had an excellent experience at Riverside Hyundai. Carlos, our salesman, was straight up and to the point; as was Brian, the sales manager. Both were very pleasant to work with! Both were super personable and made out first Hyundai buying experience very good! I highly recommend them.
Carlos is a great salesman! I already knew what kind of car I wanted, so he got the key and we took it for a test drive. He was very informative and knew a lot of specs about the car. He was really cool and let us know every step of the process. Thank you for helping me buy my first car!!
I came to the dealership for a minor issue with the car that I had purchased everything was taken care of to my satisfaction. I also asked Veronica for some assistance with some paperwork and just as when I purchased the vehicle she was very helpful and personable. I feel fortunate to have had the opportunity to meet such a graceful individual.
I went in shopping for the best deal. I did my homework and shopped around. Riverside Hyundai had several vehicle trims and colors in stock, readily available for test-drive and sale. Vanessa from the sales, “Big B” the manager, Jim, were all very helpful and professional. They took their time to answer all my questions and were willing to deal. The finance manager took care of the paperwork very quickly. I was very happy with the entire process and would recommend Riverside Hyundai for their excellent service. Thank you!
Dont trade in your car here. Sell it privately or go across the street to CarMax for a better offer. Then come buy the Hyundai you want here
We were very happy with our buying experience at Riverside Hyundai. We got a 2020 Tuscon. Our salesman was Dasan. He is very nice and helped us get everything we asked for. He even spent over an hour showing me how to work everything. I will defiantly buy from them again.
Very happy with the Team that helped me purchase a car, a special thank you to Franco in sales and Carlos in Finance for making it happen. If you ever have to get service done ask for David Ruiz he is always wonderful to deal with!
The best service department I have ever been to. Everyone is so nice makes you feel like family. David is the best to his customers and I will buy another car from them just because of the service sept. Wish I could give more stars
My experience at Riverside Hyundai was the best Ive ever had at a dealership.They helped me get the vehicle I wanted and my salesperson Ashley was awesome. I was never pressured into anything I didnt want and Ashley made my experience very calm and comfortable and the rest of the finance department was very polite too. THUMBS UP TO RIVERSIDE HYUNDAI AND SALESPERSON ASHLEY!!!!
David is the friendliest and most helpful service advisor to work with. He knows my name when I walk through the door, explains things in a way that I can easily understand and always gets my car in and out as quickly as possible.
I bought Santa Fe at the end of December.However, BLUELink is registered and cannot be used.The dealer told you to call the customer center and make the change.But after calling customer service for 2 hoursStill registered person of new car is not me.Also, they moved to the toll road in my car, took the money and charged it.All this has not been solved a month later.------------------------------------------------------------------I want to return my car to its original condition.------------------------------------------------------------------------Finally, all problems were solved.Thanks for having no help.It was bought on December 28 and resolved on February 27.It was hard for two months.If you want to buy car here.Are you ready to solve all the problems yourself?Hyundai headquarters is very helpful.But dont expect help here.And when you are ready to enjoy the pain,Use it here.
Great customer service. No nonsense haggling. Honest straight forward business transaction. I highly recommend this location. Also, the car is amazing and I got a great deal! Marisella was a pleasure to work with.
David Ruiz and staff at Riverside Hyundai did an outstanding job on my vehicle repair. David’s customer service is top notch. He made sure I was extremely satisfied and my vehicle runs as new.
It was nice my wait was intressting first time when i received my car i was so excited. It was beautiful , clean shining and on the inside it was so nice and clean. I needed a new tire . I really appreciated all that was done for my car the service was fantastic. Thank You so much RIVERSIDE HYUNDAI.
I will return for continued service. David took good care of me. Additions to my original review. The mark of a good company is how it deals with customers when they make a mistake. For service Advisor, David Ruiz, he nailed it! David, looks out for his customers, and knows I have a choice where I go for service. Ill continue to come to R.H for my service
Scheduled an appointment with my under warranty car having just 30000 miles on it. I still had to pay $140 dollar diagnostic fee for my advisor to just say my tires were worn out and still did not explain the underlying condition of my car.Really disappointed in the service.Two days later, the manager reached out to me and asked me to bring my car back in. They rectified the problem (faulty bearing) in a matter of three hours as I was not satisfied with my service initially.
It is always inconvenient and expensive when your vehicle requires work. Hyundai Riverside learned that neccessary work was under recall. Their integrity and close communication made the repair convenient for me and provided me with an assurance of quality work. I am definitely an impressed customer.
I have been going to Riverside Hyundai since April 2017 when I purchased my vehicle. Whenever I take my car in for service it has been a positive experience with the service techs and staff. Leo (Service Department) is always friendly and helpful when explaining needed vehicle service. Overall, the staff is amazing at Riverside Hyundai.
Super nice staff, they made it easy and worked with us on purchasing a 2020 Tucson. Elaina was super nice, attentive, and amazing customer service. I would highly recommend this dealership and ask for Elaina when wanting to purchase/look for a car!
Have been coming to Riverside Hyundai for a few years and I would have to say, David is exceptional. He has done nothing but help me out, been honest, and go above and beyond over the years. David takes care of you and listens to any concerns you may have. I recommend coming here but highly recommend seeing David for you car needs.
I am impressed with Hyundai cars and their service. David Ruiz has been the one I have mainly gone through for a any repairs I need. Once, they couldnt fix a problem with the engine and they replaced the whole thing. Unbelievable service and unbelievable warranty. I think their great and thank you David.
Riverside Hyundai has always been a great dealership for all my automotive needs. I have purchased my last two vehicles through them and plan to work with them when my lease is up.
Juan help me out a lot with picking out a vehicle suitable for my needs and made sure the price was what I ask for. Veronica in finance is a sweet person who my 3 year loves, he even gave her a big hug before leaving. Wonderful staff and great customer service. I love my vehicle. Thank you Riverside Hyundai. I appreciate all the service you did for me.
Unbelievable what a pleasant experience this was-and I was purchasing a new car!! Roger was knowledgeable and attentive-he set up everything for me-from the phone app to the garage door opener. We enjoyed chatting with Brian as well, and Roger even followed us home (in the rain) to pick up some information that I didn’t have with me. Such wonderful service and truly caring people! Highly recommended and I’m sold .
I had an appointment for 8:15 a.m. ona Monday morning. I arrived at 8:10 and was seen immediately. By 9:30 a.m., I was on my way home. All work completed, paperwork done and my car washed! Id say the friendliness, competence, and thoroughness of service was exemplary. I truly dont mind coming to To reside Hyundai.. its almost a pleasure.
I didnt give a one star just because the service person that helped me was in a good mood. However, I had received a call about a recall on my Sonata and made an appointment. When I got to the service department they told me there were no appointments on record for me. Its difficult to receive this news after work when youre the most tired. They still assisted me, but I know things go a lot smoother with an appointment. For this and other little details I dont want to waste time and mention, Ill be looking into changing dealerships.
Scheduling appointments are easy with the online platform. The Sunday appointments are even more convenient. My service advisor has always been helpful and flexible, and even responds to communication through email when I’m unable to talk on the phone. Everyone was responsive. Rating is a three because i don’t like the unsolicited calls from the sales department. Also, I have an unresolved concern that is being worked on. I can give a more well-rounded review after that has been addressed.
We are so happy that we were able to purchase our new car from this dealership! All of the staff, especially Dasan, Brian, and Clemente, were so wonderful and welcoming. We definitely feel that we are a part of your Hyundai family! Thank you for all of your help, and making it such a great experience for my family and I!
David is great. Even though he had no control over the timeliness of my repair because the part was back ordered he made sure there was a rental available for when I needed one.
Super welcoming staff and the service writer Salvador was quick and knowledgeable.
This is the 2nd Elantra I have purchased from Riverside Hyundai. Dashan Knight (my salesman) is the gentleman that helped me with the 1st purchase it was a 2013 Elantra. He never pressures in anyway. Instead he answers each and every question when asked with patience and understanding. I made Dashan a promise when I purchased my first Elantra that I would never purchase another car at Riverside Hyundai unless he was there to help me. I kept that promise.David Ruiz in the service department is also outstanding. He has helped and advised me many times in the past.Neither Dashan or David makes a person feel inadequate in anyway. Veronica also did a great job. My son accompanied me and he too was pleased with the service from these employees.All of these representatives make Hyundai a pleasant place to come and think about your next car. They should all be shown gratitude by the management of Riverside Hyundai. They can be assured that I am grateful for their assistance.Dashan knows that this is probably my last purchase of a new car because of my age but, if by chance its not. I promise Dashan, I will never purchase again unless you are there to assist me.Thank you all.Ina Barrett.
Customer service at this location is excellent! I originally went to get a recalled issue fixed but due to the great customer service that I received, I definitely plan on returning to have all my future repairs and car services done at this location.
Leo in Service has always provided excellent customer service. The facility is clean and comfortable in the event that you have to wait while your car is being serviced. In the event you are unable to wait and need a ride, they are more than accommodating.
Since day one, I have been treated with so much pleasure always with a smile and greets as soon as I walk through the door. Mayor reason why I take my Sonata for its maintenance or anything else I might need. Wouldn’t change dealership for any other. Thanks David Ruiz you did an amazing job this last time I was in for an oil change. Hands down 5 star treatment.
David Ruiz, the Service Manager is always courteous, welcoming, answers our questions quickly, and easily addresses our needs right down to a courtesy rental car. Exceptional service and flawless work/maintenance! This is the 3rd Hyundai we have purchased and this is the ONLY Service Department we take our vehicles to because of the exceptional service they provide. David Ruiz is ALWAYS on point. Thank you David! In a complicated stressful world you make our lives easier because you get it done quickly, efficiently, correctly, and are always welcoming and accommodating to our needs!
I had an appointment to test drive a sonata with Marcella and ended up purchasing the car with her help and she made it so easy and enjoyable. If anyone purchases a car through this dealership I would definitely recommend Marcella.
Great experience, no hassle, no pushy sales people, very thorough. Ive never felt as confident as I did when I walked out the Dealership with our new Santa Fe. Were so lucky to have made the right choice choosing Riverside Hyundai. I feel great about the deal and vehicle. No regrets at all. Thank you Riverside Hyundai.
Everyone is so nice in there, but my favorite is David Ruiz (Service Manager)...he has excellent customer service and makes coming to get my car serviced painless. Ive seen him engage with each individual customer to put a smile on our faces. I like the Riverside branch the best...I tried the Moreno Valley office, but I dont feel that I get the same level quality treatment that I get at the Riverside location.
Everyone here is incredibly friendly and my family has been using Riverside Hyundai for many years. David Ruiz always does amazing work for us and we are very satisfied customers! Thank you!
Very friendly and helpful people. I got a good deal on my new car.
The salesperson who assisted me was great. He was able to help me find the car I wanted at a payment I can afford. The only downside was the length of the process. I was there for 6 hours, which was way too long. I had to wait for 2 hours before someone in Finance could walk me through the paperwork.
Mike is an AWESOME service person. He looks out for me, making sure he gives me the most options for my budget. I truly trust his recommendations that are best for me. Hes GREAT!The men, (women?), that work on my care are perfection! I never have any problems with their work.Thank you Hundai for hiring excellent character people.Martini Allen
Leo is awesome!He listens, very knowledgeable, and has world class customer service. Thanks Leo is because of your customer service and kindness that I will continue to come back to Hyundai of Riverside. Keep up the fantastic work, you are appreciated!
Went to Riverside Hyundai for service. Treated kindly and professionally. Dave Ruiz and their excellent service dept took care of my car. Went through all service.points and.evan advised.me.on upcoming service schedule. Riverside Hyundai offers the best service in the Inland Empire. Thanks Dave
I had a wonderful buying experience with Riverside Hyundai. My sales consultant, Mo Mutayyab was very knowledgeable and friendly. He was extremely helpful during the process and I didn’t feel pressured to buy. I would definitely recommend him for any future purchases. Thanks Riverside Hyundai, I love my new car!
Always good customer service. David Ruiz from customer service desk knows my car and always alerts me about potential problems with recommendations I trust. Always a pleasant experience dealing with David Ruiz and Riverside Hyundai.
This is a review for my familys experience with the customer service department and our dealings with Chan.After the engine in our Sonata blew, we headed down to Riverside Hyundai to talk to them about the recall on their motors and met Chan in the service department. Chan tried talking us out of getting our car inspected by warning us, if the engine blowing wasnt their fault, they would be charging us different fees for having looked at the car. On the website stating the recall, Hyundai claims we are welcome to a FREE inspection in the years affected by the recall. After agreeing to the inspection, Chan told us we would have to tow our car in the following day so that left us without a working car for an additional day.The following day, we had our car towed to the dealership. Chan told us we would know if the engine was covered by the end of that day so they could possibly set us up with a rental car. 2 days later, I called and he told me they were still looking at the vehicle. By the 3rd day, he called me and told me the engine would be covered and we could get a rental car.My wife was over the moon that Hyundai paid for her Lyft to pick her and the kids up. She was very impressed with that aspect of the service.Numerous times, Chan tried to upsell us on additional parts and services he recommended we add. We understand thats probably part of his job but he was extremely pushy about it. He threatened that if we didnt purchase said items, anything that happened to the motor would not be covered under warranty. When asked what kind of warranty we would have if we DID follow his recommendations, he informed us we didnt qualify for the warranty anyways. We felt even more deceived by him and Hyundai at this point.When we finally picked up our car a week later, we were eager to be rid of the situation. We should have been leaving the dealership happy as can be as we were just given a FREE motor for our car that we love!! Unfortunately, when we started the car to leave, the gas tank was completely empty!!! I ran in to inform them, the other customer service representative (which I WISH we had been working with) suggested they call somebody. Chan said, with a smug face, there was a gas station down the street.Every time we dealt with Chan, he left us with a bad taste in our mouths. My wife loves her Sonata but this will be the last one we own. I have never experienced worse customer service in any business. When the face of your business is represented by somebody who doesnt care about the customer, it gives your business a bad name. Instead of being satisfied by Hyundais competence to make things right, we are left with feelings of disgust, irritation, and disappointment.
David Ruiz is the best always trys his best to fix any problem and great customer services
This was definitely the best dealership experience I ever had. From salesman Luis A. Campos to sales manager Brian Big B Wilson to Mark Arana, they worked with me and were up front and honest. Luis is a young and very knowledgeable salesman that answered all my questions, Brian gave me the price I was happy with. I would definitely go back there first if I were to buy another car. I almost felt like buying another car. Thanks again Riverside Hyundai
The team at Riverside Metro Hyundai treated me like family! I was incredibly stressed about having to purchase a new vehicle, “Big B”, Roger and Dasan were awesome! They each listened to my needs and concerns and answered all my questions in detail. This team is honest, upfront and they truly care about the people that walk through their doors. I was SO impressed by the team at Riverside Metro Hyundai I brought my teen son in shortly after to buy his first vehicle and again they delivered.
4.6 (199 comments)
Review №1
2022-06-13The team here is really amazing and tentative to what you are looking for. Clemente made sure that he could tell me all that I needed to know about my new car and what other services they offered. He really made me happy with my choice and was not pushy or trying to up sell me. He just wanted to find what was the best fit for me. The financial department made everything very easy to understand and the whole process very quick. Marvin guided me through the paperwork with ease and explained everything that was going on. Thank you to everyone for the great experience!
Review №2
2022-02-11My girlfriend and I were looking at all the Electric Vehicles (EVs) out there and stopped at Riverside Hyundai to see the IONIC 5. Our salesman - Jonathan Michael - was absolutely amazing. That man knew EVERYTHING about EVs and the IONIQ 5. His non-pressure approach and fair back-and-forth deal-making was so refreshing and helpful we gladly made the purchase. And, the purchase and post-purchase service he gave us and is still giving us made me feel compelled to share here, so others could avoid all the dealers and salespeople who ONLY think about themselves. THANK YOU Jonathan Michael!
Review №3
2022-03-26Larry from Riverside Hyundai made my buying experience an amazing one. I was in the market for a new car due to a recent accident. He took the time to explain all the different options they offer and take me on a test drive. He went above and beyond also making sure I get the best price, and cognizant of my time. Find Larry for your next car!!
Review №4
2022-04-11I’ve been to quite a few dealerships over the years, but Riverside Hyundai is THE best!!! Mike and his team are amazing! They did everything they could to make buying a car a positive experience while getting the best deal possible. If you’re looking to buy a car, this is the place to go!
Review №5
2022-04-30Great customer service. New manager at this location is making so easy to buy a car. Due to the current auto market, every dealer wants to make the most money possible out of your pocket however here I felt that they were only concern about my needs. I truly appreciate Damian (in sales) and his manager Mouhned for doing their best to resolve my needs.
Review №6
2022-07-21My review is based on a phone call I had with the dealership.I was interested in an Elantra Hybrid and saw this dealership had one in transit. I submitted my information online and received a call the next day.The representative that called me was very rude. I started to ask questions on pricing. I was okay with paying a markup but didnt want to spend a lot of money on dealer accessories. The representative told me that it was a $3000 markup and $6000 accessories package. I asked it it was negotiable. She responded with its not negotiable! Do you want it or not?! Thats not how you treat prospective customers. I will be purchasing my Hyundai elsewhere.
Review №7
2022-03-15Sales person basically blow us off saying what you see here thats what we have if you are looking for specific model just keep checking back. Did not even offer to take our number for call back or anything. And anything else you ask him answers would be we dont know anything until you pick a car and we sit down. Never in my life I encounter such a service at any dealership. I understand that they are in very high demand and short on cars but atlist have a courtesy of a good customer service and should be able to answer some basic questions like do you guys offer returning customer discount. If I can I would just give 0 stars.
Review №8
2022-05-30The best car buying experience. Everyone was very helpful especially Noe Gonzalez. Thank you. He made it very understanding and was willing to help me understand car buying in better perspective. So I thank you Hyundai riverside
Review №9
2022-04-18WOOW!! if I could give 10 stars I would. They were amazing Ted, Robert, and Larry were outstanding. They make sure you get your dream car and are very genuine. They dont try to rip you off they will do everything in their power to make you happy probably on of the best experiences i ever had. I got my Hyundai Santa Cruz 2022 truck and its the best investment I made. I will make sure of my family and friends to get a car from them thank you Larry and Ted and Robert in finance you guys are awesome the whole staff felt like family and was very friendly.
Review №10
2022-06-19Hey guys i wanna give u my sweet story about buying a car from riverside Hyundai, managers Mich khoury and Ted Abdulal made my dream car deal so smooth and easy and unforgettable i advise you guys to go there and ask for the managers names or the best sales man on the globe Dasan knight.