Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Massive line of folks waiting on a shuttle that appears to simply not be coming. Im not renting a car at San Diego again
Good experience renting a car but even better experience with the shuttle bus driver. Her name was linda and she was phenomenal. We had a 5 am flight and she was on it. She was so happy and funny. She had the whole bus laughing. We actually sang “ wheels on the bus” 😂 She definitely found her calling and made my day. Thanks linda!!!
Very poor management of transportation between airport to rental car center and back. Waited 45 mins at the rental car center to catch a shuttle back to the airport. No barriers set up for lines so people cut the line and get on the bus. More than 50 people waited in line with me and more than 10 busses with not in service signs drove in front of us while we waited forever. Definitely will think twice about using this rental facility (actual rental car agency experience was excellent).
More than 30 minute delays in both directions for the rental car shuttle. Not well managed.
The actual vehicle rental agencies have been great. But the bus between the terminal and the rental car center is terrible. They dont have enough busses running, but more disturbingly, they pack you in shoulder to shoulder, despite the Covid epidemic and signs stating to remain 6 feet apart. Theres also no enforcement of mask wearing. The staff is friendly enough, but packing us in, not enforcing masks, and offering hugs is dangerous.
Incredibly fast service. This place has large volume of people renting cars dialed in, they had us in a car in less than 15 minutes. Chose enterprise, Kathy helping us out was efficient and friendly. The only snafu was the bus from San Diego airport to the depot, there were so many people we waited for a long time as 3 full busses of people in line ahead of us. We landed at 10pm did not get on a bus until 11pm. We were in a rental car in 15 minutes.
They STILL need to update their signs directing traffic by the old rental car return. When you are panicked getting to the airport on time, nothing is worse than not being sure if you are going the right way. Other than that, everyone was nice and our car was great.
Pretty good. The shuttle got us there without a long wait. It wasnt a long wait for a car. The service at the Fox rental company is another story.
Terrible and inefficient setup. Huge lines to board the shuttle upon arrival and add an hour to your departure time upon return due to slowness, too many customers and not enough shuttles. Among the worst off airport experiences I have encountered. Use ride share if at all possible. Not worth the hassle.
Kept persuade us to buy insurance even I told them my credit card cover that. Also didnt write down the correct location where the car is. Took us a lot of time to search the car.
Paid in advance on Dollar website and unfortunately forgot the card I used to reserve the rental. Once there in San Diego the person behind the counter was rude and told me I couldnt rent from there because I didnt have the exact card I used when making reservation. I had other cards available to use and was still denied service. Will never use them again!
Nice facility. But the buses to and from the terminal are slow and don’t run often enough. Huge lines waiting 20 min for a bus.
Easy to navigate to and convenient. Friendly workers and very aesthetically pleasing. The only thing missing is more parking in front and a better designated area for Lyft/Uber and Taxism.ReturnsNational Rental Car BESTThe return agents at this location, are the friendliest and most helpful. If you have an issue, National gives the autonomy to fix it. Today Alex fixed an issue w gas, and was helpful.Hertz Rental Car WORSTWorst return agents. Rude, unfriendly and will not print receipt, not let you check the computer to make sure rate is accurate.
Avis is always quick and they have a great car selection with no issues. Everytime I have gone there it has been a great experiance
I rented from Hertz and the service was very courteous. It was also pretty fast seeing as I lost most of my status during the pandemic.
Outrageous how long you have to wait to get catch a bus to the terminal. Better plan for an hour.
I am so thrilled San Diego invested in this. It is one of best things about flying into San Diego is knowing how EASY it will be to get your car and go. The convenience is amazing and so clean and efficient. I wish all airports did this. Saves 80 old busses chugging around too!!
Great location but shuttle service is a train wreck. Waited 35 minutes for shuttle bus and almost missed flight.
Best experience ever! Gotta free upgrade on my trip to a Convertible Camaro. Very affordable and easy to find building. They make San Diego the best vacation stop. I enjoyed Southern California this June trip for sure.😍🥰🥰🤩
Wait times for buses both to and from rental car center and airport are ridiculously long! Waited half an hour for bus each time, nearly missed our flight because of it. They only run ONE bus at a time, even during very busy travel hours. Disappointing.
Long wait for a shuttle with poor management of the waiting line by the rental car center staff. Frustrated seeing people walk up and get on a shuttle to your terminal in front of you when youve been waiting on line forever as requested by staff.
Efficient and quick. I wish it was closer to the airport but a very effective process.
Would be 5 stars for centralized convenience, except it adds an extra f*@#-ton in $$ to your rentals.
Only thing I would change is the office area is very echoey making it difficult to communicate. Otherwise the car was great and the people were very friendly and helpful.
Extremely long lines and very slow to get from airport the rental car center. A disaster just make people wait. Far too few shuttles
This rental car center serves a great collection of varied rentals companies. While on arrival you may spot only a few of these, keep wondering in further towards the building and you will soon find more options.Be sure to make use of the complimentary shuttle bus service from/to the terminal.Overall, an efficient rental process, including pick-up. The return seems to be a bit chaotic, bit as long as you leave the car to the designated area, with the keys inside it, you should be okay.Getting the hold removed from your credit card seems to take a while, regardless what company you use. So, I would encourage you to document the condition of the car, mileage number and the return location that you left it to with a few quick snapshots with your phone...
Way to go San Diego! This is the best Rental Car Center I have ever seen or experienced. Convenient, reliable, easy to navigate, and perfect for frequent travelers. Its also the most beautifully designed rental car facility Ive seen.
Easy location for all rental cars, pick up and return, shuttle bus to/from airport is great.
Of all rental car places near the airport this one in San Diego is by far the nicest and easiest to navigate.
Returning vehicle was easy, but shuttle to airport terminal was busy, a little bit if a wait
Ez quick aervice with Alamo. Obly issue not attached to airport have to take shuttle.
Easy in, easy out! A little crowded but its the freakin weekend!!
Good arrangement of shuttles to and from the airport to this Rental Car Center.I dont have anything against the center as such but we tried Budget Rentals and the experience wasnt good. We had pre-booked a compact car and they stuck us with a higher version car. We had no option late in the night so paid extra for this one. We raised a complaint but its unresolved. The cars driver seat was also not comfortable, and the charging point inside wasnt compatible with our phones charger. Bad luck probably!
The shuttle driver was amazing! She should moon light as a tour guide. She gave us good recommendations and advice. She lifted luggage like it was light. Fast and efficient . Getting our vehicle was quick and easy.
The car center itself is very convenient and easy to navigate through. My Budget rental experience was not bad, but ended up getting my first rental car replaced due to bad brakes, the second vehicle was fresh out of the wash, and other than a vacuum and an exterior wash, this car was grimy and dirty.
Easy pick up and return. Friendly staff. Loved my Chevy Spark.
Don’t normally leave negative reviews but, I almost missed my flight because the line for the busses on Sunday 9.19.21 was extremely long. I ended up having to hop on a Lyft with another person to get to the airport. I was at the rental car facility at 5:30 for a 6:30 flight. They must have had an issue with the buses but no explanation was given at the time.
We always get our rental car from this car center and we had no problem with my husband driving the rental car home by himself because I am driving our own car we used to go to the car center. Today it was a hassel because Lauren at the exit declared that I should be in the rental car with my husband so on my way home, had to drive back just so my husband can exit with the rented car. Big dissappointment.
Fast and efficient to return a vehicle. Consistent busses for return to the airport. No complaints.
This is a wonderful and efficient rental car center. All the rental companies are streamlined so you all go to one building and take your car and check out in one place eliminating needless confusion. They are extremely helpful and friendly. They also have a shuttle which takes you to and from the airport. The shuttle comes often enough that you should not need to wait. Great place!
Spacious and clean building. Service at the rental counters was pleasant but is unnecessarily prolonged by all kinds of offers. The place can be reached via a free but very slow shuttle from the airport, with the connection taking 30 minutes during our visit. Allot ample time, especially if you are flying out, to avoid missing your flight.
We arrived at the San Diego airport and and the rental shuttle was so easy to find. There was a little wait to get the car, but the customer service was great. We got offered a vehicle with a Bluetooth upgraded vehicle which we accepted for an additional fee; however, it was weird. There was Bluetooth, but no power locks or power windows in our Nissan Versa.Overall, I will rent from Payless again. There service was great, the pick up/drop off was easy and the shuttle to and from the airport was great.
I used Fox rentals. They were quick and efficient. The staff was friendly. I was able to choose my own car and there were about 20 I could choose from. The whole process was quick and painless with no issues!
The location itself is great, super convenient to get to from the airport
Very easy place to get your rental cars.
We had no problems with finding parking (were local/ used our own car to get here), finding/ getting to our vendor, etc.I say 👍🏻It is the busy season, but wait times were not at all unreasonable.
Gayle, The shuttle driver was very informative and helpful. She is a class acct and represent the rental car center with professionalism.
Budget alway is perfect! Great service great prices great cars!
I staid in San Diego a few days and picked up a rental car here. While the center is away from the airport, the shuttle bus service seemed efficient and convenient. Returning the car was a bit challenging due to the poor signage. Coming from downtown, the sign was too small and then the driveway to the center was in a curve and the access Lane was decided before you could see the sign that you are supposed to enter here. Thats just poor design. Hertz was as efficient as ever.
Rented a car from Payless. Good experience until I got a call after I turned it in and I was already home asking if I was planning on keeping the car another day. No record of me turning it in. Still waiting to get my deposit back.
Took a little while to get the shuttle from the airport but very clean and large facility that was easy to navigate
Fast, easy in & out service.... Especially when using accelerated check in + self service kiosk.
Watch out for the shuttles, we have waited more than half an hour for the terminal-1 shuttle
Car supply is very limited and most companies are sold out. This does not happen in LA or SF
I was very well pleased with Budget!!! Thank You for the great service. The San Diego rental car center is a great and easy place!
Terrible with the bus service from the center to the terminal. If planning to return a car plan to be extra early.
Easy in /easy out - thank you for making our trip start and end on a good note! Same as last time - so pleased with this place!
Great experience, professional service and friendly staff.
Fast and easy pick up and drop off.....highly recommended
Apparently Thrifty/Dollar must have had a special because they were the only location with a hour wait to rent a car.However, customer service was very good.
Easy to find, efficient and people were helpful fixing billing issue
Everything was good except the line to get the car a little long
Car smelled like weed and outside dirty was not satisfied at all wouldnt rec
I hate renting a car at SAN. It takes forever to get to the Rental Car Center. The signage is horrible when leaving the airport to get to the rental car return. At first it is good but then the signs are very sparse and mostly covered by trees! The shuttles run frequently, but it takes almost fifteen minutes from the time you drop off your car to the moment you get to the terminal doors.
To be quite honest, SD airport rental car center has one of the most efficient and clean rental car centers Ive ever been.
Good car rental place with good shuttles.
Its always nice when there is one rental car hub. Cuts back on traffic. Clean station and easy to navigate.
Waiting 20 minutes for the shuttle and still nothing. Ridiculous.
1) Pick up the free bus from the airport. Follow signs to Rental Car Center bus. ALL the rental car companies are housed in the same building. No tip needed.2) The bus will drop in front of the rental car center in about 10 minutes.3) Proceed to the rental car company counter to make a reservation or pick up your vehicle.4) Follow signs to the different floors to find your car5) Drive out of the parking lot. On your way out an attendant will verify your car.6) There is an area just outside to pull over so you can adjust your mirrors, sanitize your car surfaces, get settled, set your GPS, etc.
Got what we wanted but the service was extremely slow. Only 1 person was working and the line went out the door.
Not bad. This place is organized. Easy out and return. Easy pick up area to airport and Uber/Lift.
This place is a joke. I waited 15 minutes to get a shuttle back to the airport. Next business trip I’ll just use UBER or LYFT.
I usually like these guys and Enterprise but after getting there after dark I was questioned why I brought the keys to the counter and not leave them in the car. 1. Stupid question. 2. Sorry it caused 5 minutes on your feet. He was also new and being trained so have to wonder how grumpy he will be in 6 months.
Very efficient. Quickly got to where I needed using all the signage. Lots of cars at this facility to rent.
Very polite. Efficient. Nice mini van...new.
Shelley Wells is correct. When returning your rental car, as you come down North Harbor, there are a lot of huge signs showing Rental Car Return before you get to Laurel Street. Then the signs get smaller and tell you to turn left on Laurel. Once you turn left on Laurel, then left again on Pacific Hwy, the signs to show you the way to the Rental Car Center disappear and if you are using Google Maps, it takes you to another place called Car Rental Center on Grape street! How confusing for tourists! We had to switch to Apple Maps to get to the right place! Made us late to check our bags trying to figure this nonsense out...so once you turn on to Pacific Hwy, keep going straight on until you get to Sassafras St. then turn left and then right into the Rental Car Center to return your car.
Clean restrooms, very convenient 👌 I wont take a star for the snobby security guard lady on the night shift, who gives people the stink eye. Definitely dont trust her to keep me safe 😆
Fast easy to get to. Excellent lay out and design
Most rental car places close before midnight. I was stranded for an hour here until a taxi could get in.Otherwise clean and efficient.
Friendly clean and efficient. Expensive for sure taking advantage of supply and demand!
Convenient, clean, easy in & easy returning car, shuttle buses to/from airport terminals are a quick 5 min ride.
After doing the self check in there was no direction to go to the car. We waited in line just to be told to go to up the car lot. Would be nice if there was some direction.
Beautiful new location but very bad service, if you rent a car from this location allow an hour from the terminal to you driving off in a rental even if its prepaid
I had a terrible experience. The car options once you got to the lots were scarce, then Im told insurance is $102 and they charged me $239 instead! I put in an online complaint asking for someone to call me and Ive heard nothing on the matter. Never renting with Hertz again.
Nice car, easy service, did hertz and thrift
This rental car center is backwards. Some buses drop off and others pick up. I saw 5 terminal 1 buses depart and then a Terminal 2 bus finally showed up. But it was only dropping off. What?The operation here is unlike any other airport I’ve visited. It also takes 20 minutes to go 2 miles to get to the rental car center. I’m not a fan of this layout.
Unbelievable. shuttle just waves at me and drives off instead of taking me to the airport. had to Uber because i couldnt be late and wait for next one
The rental car center is a significant improvement over what we use to deal with out in town. Shuttle system is efficient but a bit confusing out of the airport so read signs and follow the crowd. Very easy on and off I-5
Nice rental car facility with very easy access. Take the bus from the terminal and you are there. Make sure to read all the signs so you end up at the correct rental place. The exit is easy too. There is also wonderful art work installed around the facility. They give a nice overview of the art to look for on the bus ride over. Very close to the airport and is apparently much better than it used to be when the facility did not exist.
Really need to have more coordination of busses preventing lines of people building up so much.
The office is small, but the friendly staff keeps the line moving at a good clip.
This has to be the easiest rental car facility to navigate. The attendants at national rental car are always so kind and helpful taking my bags out of the trunk for me..
The staff organizing the shuttle bus were overly aggressive and rude to the passengers, not a good experience to end your time in San Diego.
Nice folks and relatively quick shuttles, and its a bit of a drive from center to terminal so give yourself 10-15 extra minutes just for the shuttle depending on time of day.
They were helpful enough. But the service/wait time was a bit excessive. I dont know if they were understaffed or what but it took forever to get checked out with the car. I will also say that they handled my exchange a little faster. They apparently opened an express window in the garage and got a few of us out that way. Im just curious why it wasnt opened up already instead of routing us back to the office just to get rerouted back to the garage where it got done at the express window?? It would have made more sense to have one of your express windows open already
I thought the rental car center was well signed and easy to navigate through. In took about 20 minutes to get in and out. Its a short shuttle ride to the airport.
Great idea, all customer service people great!
Made reservations for one rate and was charged more.
Had a great experience at enterprise , very quick and professional. Definitely will use them again .
Very decent set of people. They were willing to work with me so that I had all the little marks notated. Handled check in just as easily. One manager was training but allowing employee to do it rather than do it for her. Nice to see.
Just had a great ride back to Terminal 2! Rcc104 and Linda was our driver. She is friendly, positive attitude, efficient, professionally groomed and optimistic. She topped off our trip. Hire a dozen more just like her!
Good setup. Only downside is busses can be slow...esp at busy times.
Liked choosing a car in a certain area of the lot. Get the insurance because San Diego is a crazy place for driving.
Easy to find. Friendly service and busses are plentiful to get you to Terminal
Long lines for shuttle (both ways).
Good, fast service. Lengthy ride back, arrive with ample time.
In and out in record time. No wait for shuttle to terminal. 👍
Its a rental car place. Its convenient to get in and out of. Its got decent enough parking around it
Great center. Quick returns.
Very well organized car rental and return center, shuttles to the airport
I havent ever used a rental car so it was interesting they get you a shuttle from the airport the people there werent super helpful on what we were supposed to do they said go pick your car. We had to ask what to do next.
Ridiculous wait times to get there! You suck!
Easy to get there by bus from airport. Well organized, with all major companies in one location. Easy to get in and out, close to highways and easy access to the city.
No social distancing. Customers dont respect the 6 ft rule. Some even tried to jump the line.
Easy access, and shuttle service is great.
Easy to find, staff were super helpful.
Shuttle buses have been struggling to keep up recently. Facility is great though
Quick in and out service. Car was kind of dirty, but it was fine.Great customer service.
Great job making it easy for me to return my car rental
Buses are clean and drivers are friendly but don’t show up at 3 PM. Had to wait a half an hour for the bus to show up. About 6 or 8 buses dropped off people and then went off duty. Glad I showed up early for my flight!!
Nice facility but no one there early in the morning for first flights! Problem Car and No Assistance!
I had reserved my car months ago and it still took over two hours in line to pick up my rental.
Service is good. Need to get on bus to car rental location.
Waited in line for 66 minutes before even starting the rental paperwork.
Outstanding installations, very practical and clean. Shuttles service is very good and frequents.
Terrible shuttle times for a Suttle service so far away from the airport. Feels they are running fewer shuttles to save money.
I love this place because all the companies use a central bus system, so there are a ton of buses going back and forth and no need to play the car rental lottery while waiting for a bus.
Everyone was very nice and accommodating.
Easy pickup and drop off for San Diego Airport, definitely will use again.
Long shuttle lines, but it did go by pretty quick. Rental center was easy to navigate
Make sure you write your confirmation number and ask for a lower mileage vehicle
Love how organized it is! In LA they are every where and you need to get on the right bus. This one it’s all there you just get to the company you rented with
We rented from AVIS and it was quick and relatively painless. We did the correct planning and had a car in 10 min, returning was easier and faster.Thanks AVIS.
Had an initially difficulty but they made it right. Marti was super friendly and fixed our problems.
Professional scam artists that take advantage of people being far from home, they will change policy on your arrival stating that policy was just changed a week ago. Will have you purchase insurance on top of the insurance you already paid for online. Thrifty and dollar car rental.
Despite all the warnings, we left some glasses in our returned car. When I went back to look for them the National people were all helpful and friendly. I like the ability to pick any car in the right class without spending time at the counter.
This makes it easy for pickups and drop offs. There is even a waiting area for a pickup if youve dropped your car off but are staying in the area.
Convenient place to get a rental car. All major companies in one place and free shuttle from the airport.
Pretty convenient but a long bus ride to gate can get crowded
Nice and clean, but man, it is slow. Add 30 minutes to your schedule if you have to travel through here.
So much better than the way it used to be. Great experience, smooth and quick pickup. Hopefully same experience dropping off!
Great service from the Hertz agent and she gave us an unexpected discount. It had been a while since Ive rented a car and when she said just go to the row of cars and pick the one you want I was kinda thrown off a little. This in itself isnt a big deal but I just chose a car without walking around it to note any damage. After I got home the boss looked it over and she saw all kinds of stuff wrong with it. So we took it back and Hertz crew were cool and took the car back and authorized an upgrade. Thanks Hertz!
Line for the shuttle bus can get extremely long, but great facility, easy departure when you have your car, and easy to drop off when done. Shuttles run 24/7, as well.
National has been absolutely perfect with us changing reservations renting two cars
Helpful rental staff and easy organized to follow. Liked the art too
Quick & Easy, made my reservation hassle free so I could be on my way.
It very easy to pick up and return the car I will do business with them again👍
Excellent service. Switched cats without any problems
Awful. Takes forever to get there. Wait for the bus. Get on the bus. Wait for the bus to leave. Takes forever for the bus to get to the airport. You have to be kidding me. Horrible operation! Ridiculous.
Shuttle buses are clean and run on a regular schedule. Rental car facility is well laid out and very clean. Easy access in and out to I5.
Easy to get to for a country boy. Was worth the 10 minute shuttle ride to not have to navigate the jungle by the terminal.
The service is great and I love this amazing change to San Diego Airport. Its 5 mins from the airport and the shuttle service is on time always!
All rental car companies in one location w/ easy shuttle access to & from airport. Check-in, vehicle selection & checkout couldnt be easier.
This place is amazing. Easy to get a car. Extremely organized
The place flows nicely. Easy in and out experience.
This is a good one. Easy to navigate, close to the Airport, and all of the carriers are in the same building. The shuttle bus takes you too and from the airport all in one service, you only have to pay attention to what terminal you are going to. I like the Rental Car Center building at San Diego. Theyre doing great.
I tried to extend my rental but could not get through to an agent. After 5 calls and one hour on hold, I gave up. I was able to speak to customer service representatives who said they could not process my request and kept sending me back to the extension that never answered. I tried extending online, but the web page would not recognize the confirmation code. I finally drove to the airport to handle it in person, but no one was on duty. I have no idea what I will he charged, but I hope dollar recognizes the situation it created.
Very professional, fast service, easy to talk to. Definitely going back!!
One of the best places to rent a car for travelers. A shuttle service is provided to and from the airport. You have your choice of numerous companies to rent from.
Easy in and out. Shuttle to airport was about 7 minutes, long enough to sing a few Christmas carols.
Still horrible long bus ride though mostly city traffic. Was far faster when each agency had their own not-overcrowded bus.
Very slow service- long ride. Not convenient. Buses run on slow schedule
Renting a car isnt like.olden days.Payless was very reasonable. Good customer relationship.
Efficient if a bit distant.
It takes additional time that the rental cars are offsite. Other than that it isnt bad.
This new center makes getting a car after flying into San Diego very convenient.
Very convenient for travel out of Lindbergh airport.
One of the easiest rental car terminals in the United States
Big and nice place to reunite all rental cars close to the airport but the spaces for guest parking are minimum.
Good locationShuttle bus to airportCleanNice staff
Great service easy in and out. Reduced shuttle capacity a problem but ....
Everything went very well - easy check out and easy check in.
Quick drop off and shuttle.
Definitely helped me get my work done.
Quick pick up and return
Well set up. Smooth operation. Helpful and friendly people.
I disagree with one review which precedes mine. Shuttle buses run constantly, arriving far more frequently than any given rental agencys shuttle. The facility is spacious, clean, and easy to navigate. I love the wall installation, and have posted a picture. The customer service aspect would of course depend upon which rental agency youve chosen. I utilize Hertz 99% of the time in San Diego. I make my reservation online in advance. I arrive at the airport, take the shuttle, go to the Hertz Gold section, choose a vehicle, and drive to the gate. I hand over my license for verification, the gate agent scans the car code, and Im on my way. Returning the car is just as easy.
Friends, the shuttle to the airport is not fast. Coupled with a 45 minute cutoff on checking bags, is an ugly situation.
Extremely busy but fast and efficient service
Over an hour wait in line after hours of travel. Tbe. Searching for car. Rented Thrufty car was parked in Hertz.
Long lines and slow. Theres nothing in place to streamline this process unless youre a Gold member so you can cut to the front. Terrible service
Many rental companies in one place with frequent free shuttles to and from the airport! In a very clean facility that even has clean bathrooms!
I used Sixt and let me tell you NEVER EVER use this company. First time I’ve ever used this company and I will never use the again and I mean NEVER. Landed at the my airport and had to get a shuttle to the rental agency. No big deal it’s common for most car rental places. Got to the car rental place. It look nice basically breaks new, sort of fancy looking place. Only had one person helping customers so it took a while before others came in to help. Ok it was at 11:30pm but still. More service agents was needed. Filling out the paperwork and the service agent helping us asks if we would like to upgrade our reservation to a bigger we said no because we didn’t want or need a bigger car. The service agent then said oh well I’ll give you the upgrade for free as we are out of the midsize car you had ordered.So let me get this straight you just tried to get me to pay more for a bigger car because you don’t have any cars left in the size I ordered. Um ok not a good move. Strike one. So go over everything in the order that we had ordered and we had said we wanted a car booster seat. Which we had paid for it’s on our bill saying we were to have one. They didn’t give it us even though they had said we need a car seat and our order said car seat on it. Wasn’t in the car and never gave it to us even after asking for it. So we called the next day to fix that issue. Strike two.The car was fine brand new make and model for the current year. But day three into the trip and the car started having issues with the battery. Not starting at all or turning over when Turing the key in the ignition. This happened a few times to the point where my husband always stranded in a parking lot by himself in a place he doesn’t know. He luckily managed to get a jump from a local. He called the service number three time. You heard me THREE times and no one answered. He finally just called the customer service number said he was having issues with the car and that he needed an exchange. They told him to bring the car in. Um hello your car won’t start but WE have bring it to you. Strike 3 in my opinion. Let’s give up an hour of our vacation to fix your busted car. After my husband had finally gotten the car started he drove it straight back to then rental place for an exchange which he was told would be called that he was on his way. So they would have a car ready. Surprise they weren’t called. Go to exchange the car and start telling him that he needs to fill the car up with gas. Hello. You want us to take your broken car that doesn’t start 99% of the time to a gas station fill it with gas and get stranded because it won’t start again. Um no and they tried to charge us. Sorry not paying for gas in a broken car which was hardly driven. Strike 4. Was told the manager would be calling us to talk to us about our issues. Let’s just say I’m still waiting for the phone call.We got a new car in the original size that we had asked for. And everything worked fine with the new second car. Returned that one without any issues but had to wait until a supervisor was available on return to ensure that we would get refined for the car seat and other charges they were trying to make us pay for the first car. All around a totally miserable experience with this company. First time I’ve used this company and I will use them again. And I will advise anyone needing a car to never use them as well.Four strikes in one experience is basically the final straw for me. At this point refunding my total payment wouldn’t make up for the poor service I received from this company. Use this company at your peril.
Getting there and back is one of the worst places. Plan on 20 to 25 minutes
Quick, excellent service. Broad selection of rental service providers.
Thrifty rep was snide and condescending - literally no parking for locals who need to pick up a rental for the weekend
DO NOT GO TO ENTERPRISE:The management and front desk staffing were rude and less than helpful. As a non-profit paid for my familys flight to travel to San Diego to support my husbands military burial at sea, I did not have the return flight confirmation number- only the screenshots from the purchaser. This was, to the San Diego Airport Enterprise team, not enough for me to pick up my rental.I explained to three representatives (INCLUDING a manager)- AS I WAS HOLDING MY HUSBANDS URN in one hand and my toddler in the other- that this was ridiculous. I presented my drivers license, military ID, social security card, and debit card, and they finally obliged. The manager told me to not let this happen again. Talk about a nightmare.Colin swooped in to save the day by upgrading me for free, then Drew gave me an additional 5% discount for the mess. I wish this rental and been less of an ordeal- but you have two solid gentleman on your staff that need recognition for their excellent customer service. Although these two were excellent and helped me in the end- my family will NOT be returning to Enterptise soon.
This was the best part of the San Diego Airport. The rest of the airport is HORRIBLE!!
Excellent customer service
4.2 (199 comments)
Review №1
2022-04-07I usually prefer a rental car location at the airport terminal. This one is fairly far away but they do have a good shuttle system to get you to and from. The cars are organized in a great system and it’s pretty convenient to the highway.
Review №2
2021-11-19Great center and excellent service.It was confusing where to park if you arrive with your spouse to pick up rental car. But after couple loops we saw a spot to park
Review №3
2022-08-15If youre a Gold Plus Rewards member, pickup of your car is simply walking up to a car and driving off! No line, no hassle, no frustration. Car I got was clean and smelled nice. Returning the car was almost a fast. One of the best airport car rental experience Ive had.
Review №4
2022-05-17Picking up the car was fine. Staff was helpful. Dropping off at 4:15 Am not a soul around. No Dropbox no one to help. Finally a young lady comes up to me and asked If I was dropping the car off, I said yes and gave her the key. She was in plain clothes, so I guess its okay. Would be nice to have some return instructions or a drop box. Sometimes people get In a hurry because they have to take the shuttle to the airport.
Review №5
2022-03-25No buses in sight. San Diego International builds an offsite rental car facility and doesnt provide enough buses to bring people to the airport. This is annoying. The lines just get longer and no bueses.
Review №6
2022-07-18A free shuttle from the airport gets you back and forth from here in about an 10 minutes. Lots of rental agency options
Review №7
2022-06-15With enterprise plus I went directly to the car lot and picked my car. Return was easy as well
Review №8
2022-08-02Could use more bus service. The line going to rental center was long and took like 15mins to catch bus. And after returning car the line at 5am was around the block, and had to wait for 4 busses to catch a ride.
Review №9
2022-07-3020-30min wait just to get on a bus to the car rental center. Looks like they are only running 3 buses. Horrible.
Review №10
2022-08-01Travel here all the time on business. The line for the buses to get to the rental center adds 20+ minutes. The staff managing the busses at the airport are lame but the bus drivers are great.