Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Rented a unit yesterday with Kelly’s help and she was wonderful to work with. She called before I arrived to confirm my arrival timing and once I was there, had all the iPad “paperwork” done within 15 minutes. She suggested the app to easily access the gate and elevator and then showed me to my unit. All in all great to work with and excellent experience.
Olga was fantastic!! I had a problem with our roll up door and she worked super hard to work with my schedule and get it fixed. Actually, I’ve had a few encounters with her and every time she has been nothing but pleasant and really helpful. So rare these days to find folks that take such pride in their work and who really care about their customers / clients. Great job Olga. And lucky you PS to have found such a gem!
Two thumbs up! Great facility, clean and safe storage. Competitive rates for sure! Manager is great with answering any questions, just very helpful. I would recommend this storage facility to anyone! 5 stars! *****
Jazz & Ashley we’re very informative and kind. Talking to Jazz about the Storage Unit definitely gave me a sense of comfort knowing that my personal possessions were in good hands. Amazing customer service all around. I will definitely use the services at Aliso Viejo location again! Very much satisfied. Thanks kindly ladies! Continue to be loving people :)
Everything was very clean, and Ayla was super helpful!
My husband and I just had the best experience with Ashley at this location. She was extremely positive, helpful, and efficient. We will be renting with them and she made the entire process smooth and enjoyable. Thank you so much for your excellent customer service experience Ashley. Also, the facility is very well kept and offers good value.
I walked into public storage in Aliso and was very kindly greeted by Ashley. She was extremely nice to work with and made the whole process extremely easy. She answered every question I had very thoroughly and helped me figure out what the best option for me was and took me to tour each unit to help make the best decision. She had me in and out and into a great new space in no time at all. If you need a storage unit, do yourself a favor and make your way down to public storage and see Ashley!
Great service, clean location, exactly what I needed. Olga was kind and answered all of my questions. I was leaving clothes and items for storage during the pandemic so it was great to have someone to help me out and offer advice.Lauren, and Ashley, were also lovely and helpful with any questions I had.
Moving is never easy, especially when you have to move into storage first. After a quick sale on my home I visited the Brookline Public Storage in Aliso to get a unit to store my things. Olga was fantastic! I cannot say enough good things about her. She is knowledgeable and helps you find a good deal in a moment when your stress can be high. Beyond all, she is friendly! A great asset to the Public Storage company.
The young lady named Ashley went above and beyond to make sure the storage we got was going to accommodate our needs. This was our first time renting a storage and she showed us different sizes so we could get a visual of what we would be able to fit. She was very professional and had a lot of patience with us. Highly recommend this Public Storage location. Thank you.
Can’t recommend this place enough. Olga helped us out when we were in a tight spot. Flew in from out of state and somehow didn’t get there with our storage keys. She helped us find a local locksmith who was cheaper than anyone else and also let us borrow a lock for a few days until we could get a moving truck. Great customer service and she always got back to my voicemails/calls.
Just stopped by here with a friend to move some equipment out of storage. Everything is very clean and felt very secure. Needed some help and Ayla came through for us! It was a helpful and professional experience all around.
I cant say enough good things about Ashley the Property Manager here at Public Storage. She was so extremely helpful with the entire process of vacating our companys storage unit that we had with PS for the last 5 years, that I cant thank her enough for making it so seamless and easy. I highly recommend this storage facility for their fantastic customer service, easy to find location, and clean facility. Thank you Ashley for everything you did to make the transition an easy one.
The young lady Ashley is so pleasant and helpful. She has helped us out from helping us find the right size storage that would fit our needs to helping us schedule a vacate and being so detailed. We can tell she really has the best intentions for her customers. Much appreciate and when we need storage again we will be back to rent here in Aliso Viejo with Ashley. Thank you!
Booked my unit at night for the next day - awesome website experience, easy to navigate and sign-up. Moved in the next day - great experience, the manager on-site Ashley was super-friendly, explained every little detail, showed the unit, etc. The whole process took 15 minutes and I was already putting some boxes into my unit right after. Thank you!
Thank you for your amazing customer service. I received the best customer service I have ever received from Olga. She went of her way to help me during a difficult time. Highly recommended!
Excellent excellent customer service. Olga was incredibly helpful when we decided last minute to move. She made it easy and hassle free. We’ll be their customer for a long time. Thanks Olga
Margaret and Olga were the greatest helpers of all time. They went out of their way to help me and save time money and headaches.. And because of that Im gonna to refer all my relatives. And please give them a nice big bonus.
Holy cow! Another increase! An annual event apparently which translates into over $50+ w/insurance like last year. I guess this is a wake up call. If I am not using it, I am losing it. Time to shed myself of Public Storage.
Very nice, clean, well lit space. I chose it because they have climate control and Im glad I did, plus theres a very nice discount for the first month. The people in the office were extremely pleasant and knowledgeable and the transaction was clear and uncomplicated. I worked with Tyler and he was very helpful and explained every aspect of renting the space. He was very patient with my questions and made sure I was able to operate the door and the lock before we left the unit. I am looking forward to an uncomplicated relationship with Public Storage.
I want to thank Jazz and Ashley for all their help in our storage move in process. They made it so mindless and were incredibly polite. They provided several different units for us to choose from and helped us lock in a great deal. I highly recommend this storage facility
Every time my sister and I come here Ashley is always there to greet us with a smile all while helping us with our payment or simply finding us a cart to use. Thank you for always providing exceptional customer service!
After looking into a couple storage places around town, we eventually decided to go with this Public Storage facility in Aliso Viejo. When calling to see if they had any units available, Ashley (the GM there) was exceptionally friendly, chipper, and helpful. She helped us pick out and reserve a storage unit with zero fuss, all the meanwhile making friendly conversation with ease. When we arrived to check in, she was a little busy helping some other people out, but made a point to quickly and politely greet us and tell us that shed be right with us. Quick she was- and before we knew it we were in and out of the office and she looking at our new storage unit. From start to finish, the experience was painless, and the facility was clean and tidy. Probably the best storage experience Ive ever had.
Had a quick and easy experience securing a storage unit today. I submitted a request online and very quickly received a call from Ashley at the Aliso Viejo location. I was planning on visiting during my lunch break and Ashley was very helpful in making sure she’d be available when I visited since I didn’t have much time. She went over the different sized storages and helped me secure the right one. Explained everything from start to finish and guided me through the process. Answered all my questions. Had a great experience making my life easier when moving is so difficult. Thanks so much Ashley!
We booked a same day reservation online about an hour before they closed and headed straight there to finish up the paperwork. Ashley found us a unit that was right by the elevator and was able to get us set up really quickly. We looked at a few different Public Storage locations in the area and this one was by far the cleanest and most well kept. Definitely recommend to anyone looking for a unit in the area!
I just signed up for a storage unit today and was blown away with how friendly the staff was! Jon, the property manager was polite, friendly and helped me pick the perfect size for my needs. I have rented storage places in the past where employees were rude and acted as though you were putting them out. Not this place! I look forward to working with Jon and his staff. Great place. Easy access and very clean :)
Ashley, was one of the most professional and helpful staff person I have ever been assisted by in any business I can remember. I had to have a 10x15 but it needed to go on my company account so my supervisor had to arrange payment. Ashley worked it all out for us. Five stars plus plus for Ashley! Thanks a million!
Ashley was very helpful and knowledgeable during our time at Public Storage. She was fast and efficient through the whole process. I will recommend to our friends and family.
I have been a customer of this location for almost 6 years and was looking to down size my unit. I spoke to Jon on numerous occasions about my needs. When a unit came about that fit my needs, Jon was not only helpful, but understanding while I transitioned to the new unit. I would recommend this storage facility because they have excellent customer service and work to ensure that the customers needs are cared for.
Rented our fourth storage unit from Public Storage in Aliso Viejo. We could not recommend this facility or its staff more highly. On the day we arrived Kat, Ashley and Mick were so kind and professional. They immediately took us on a tour of our new unit, it was like taking a walk with old friends. Our unit was well lit, thoroughly clean and perfectly ready for our most precious valuables. We have been customers at this location for years. Our units have always been safe and protected without ever an incident. We will continue to be satisfied customers for many years to come. Thank you again, Kat, Ashley and Mick and Public Storage Aliso Viejo!
Olga is awesome! This is the best PS in the network. They are now also keeping up with what we want with touch free secure access through a new app. Looking forward for to that.
My wife and I just moved out from our storage today and Ashley has always been really nice and helpful from the start. Thank you very much and if we ever need storage we will be sure to come and rent with Ashley.
This was my third time renting a storage facility, and by far the easiest, smoothest. I reserved a unit on line, and immediately received a telephone call explaining all and the kindness and not the heavy annoying sales person. Both guys at the front desk when I arrived were so very nice and so helpful. I would recommend this storage facility to all. Sonja
On March 19 Kelly took care of my unit rental payments! She went out of her way to make me feel welcome despite not supposed to be working in Orange County CA with the mandatory not work order issued by Orange County Officials 2 days ago. I had 2 late payment charges by Public Storage when I had only paid half of both units on time 2 weeks earlier. She told me she would try to have them removed knowing I had never been late before in the 3 years we have been storing furniture at this location. Kelly did not have to do this on my behalf but she did it anyway! Hats off to her for caring more about my business then the company who employs her! Thanks again Kelly for a job well done!Sincerely Bob Yates
This facility is the best, BUT possibly even better were the people that help me. I have been storing things here for about 2 years and in that time all I have received was professionalism. I appreciate the contact and support you get when you are in need of their help. This last week, when I was moving my stuff, Jon proved to be again, the best! He helped me so much and the personal touch and professionalism that he displayed was most gratifying. In times of need and caos and stress, you really dont need to deal with problems and/or obstacles, and here Jon was one to go the extra mile. or two or three. He was positive and his attitude was the best. I think that makes the difference from having to deal with a business than to actually be doing business with someone.Thank you again, and I recommend this facility to anyone. It is always clean and there have never been problems and or complains. The people who rent their space here are also very friendly and helpful. It gives you a sense of a great community, at least for the time you need to your things taken care of.Sincerely,Claudia A. Rubalcava
I arrived to this location & expecting it would have taken a little bit of time to get settled, understandable. PS employee Jon got me settled & out in about 15 minutes. He had no idea I was on a serious time crunch & was very articulate with the contract & what it entailed. Absolutely satisfied!!! Good on ya Jon!!
Just a few weeks ago, Kelly assisted me in the office. She was very personable and worked with me on upgrading to a larger unit. Lovely employee and shes great with customers.
Ashley and Hassaan were very helpful during our time at Public Storage. Even after we lost the keys to our storage they referred us to a very nice lock smith named Jerry who came very quickly to our rescue. Thank you all.
The young lady was awesome she helped me pick the right items for my unit. I had had to read the whole lease cause that’s how I am but she just waited patiently for me to finish thank you public storage for having nice and understanding employees.
It was a Sunday morning and Im sitting in a U-Haul full of my stuff, needing a storage unit at the last minute. I called and got the main call center, but the CSR is so personable and helpful and seems to really care about my situation. He finds me the most convenient and affordable location to suit my needs, and soon after I get a call from Vincent. He says, come on over! The entire Public Storage experience, and especially the Aliso Viejo location, was flawlessly positive. The storage unit was perfect for my needs, they explain everything, and the whole property feels safe and secure. Move-out was just as smooth as move-in, carried out by Jordan, as Vincent has now moved on to other opportunities. I bought their cylinder lock, I bought their insurance, I had all the proper IDs and payments, and all was right with the world. They will help you and you will be grateful like me. Thank you so very much all!! I will see you again if I need local storage again.
Ashley was super helpful and very friendly! Made my stressful day of packing a little more cheerful. Was definitely a good experience and made me feel comfortable about choosing this place for storage.
Stopped at the facility just to look at prices and my husband ended up renting a unit here. Jose was wonderful. He explained to us how to stack all our furniture and items so we wouldnt have to rent a large unit, thus saving us money in the long run. We are only storing for 4 months so the location is really convenient. Thank you Jose!!!!
Great storage Came in handy and the lady name Ayla help me pretty well I recommend this storage facility to anyone
Such an amazing facility! Super clean and safe. Great security and easy access. Olga at the front office will make sure all your questions are answered. Highly recommended!!
Ashley made signing up for my storage quick and easy. Facility is well maintained and feels safe. Love the extended access hours 6am to 9pm!
We upgraded to a larger unit...Margaret helped with the upgrade seamlessly and I really appreciated her help...the staff maintains this property very well...its clean and safe and thats why we stayed at this facility and upgraded
I recently rented a storage locker at this location to store our furniture for a short period of time. From the time I contacted the 1-800 # right through to when I showed up at the facility, every step along the way was top notch. Robert and his college were extremely helpful and professional. I would highly recommend this location and Public Storage, Customer service was outstanding. Thanks again Robert for your help.
Jon was very friendly and nice to take the time to help us when we arrived right at closing! He helped us find a unit to fit our needs and we appreciated his 5 Star customer service! Units are very clean. We would recommend this location to anyone!
Love these guys. Always helpful and courteous. Recently needed to transition to a larger unit, and they were able to work things out splendidly. No hassles, lots of smiles, and were able to work things out with my hectic schedule. Jose and the staff are great!!!
Just rented a unit from this Public Storage in Aliso Viejo and had such a good experience. Kelly was very helpful and great to deal with. Thank you!
Jon and Sean were very friendly and helpful. Both took the time to help us find units to fit our needs. Great customer service and units are very clean. We would definitely recommend this location to others!
Jordan went out of his way to g y me the right unit. Was honest and cared more about helping me than most places. Didnt feel like a dollar sign when I walked in. Best experience Ive had with any public storage. This guy needs a raise !!
My first time renting storage and it was fast and easy. Thank you, Jonathan, for spending time explaining the process and answering all my questions. This place is secure and pretty clean. I am feeling good about my decision to use this company.
Facility clean and well maintained. Customer service staff friendly, courteous and helpful at all times. I had only 1 small issue r/t move out and it was handled quickly, courteously and to my satisfaction. I will use them again if and when the need arises. The person I most dealt with was Glen but everone was helpful.
Ashley is the best manager, really takes care of customers and the business well, a very capable and helpful young lady, I have no worries, Im glad i came to this location for my needs, the place is clean n safe , an awsome storage facility , with an awsome manager Ashley. I give Ashley 7 stars.
Olga was amazing and you should rent here. It’s so well managed and clean. But it’s the front office and specifically Olga who helped me out so much. Great experience
I was in a huge bind! I needed to be out of my home ASAP and had nowhere to turn because my new home wasn’t ready yet. That’s when ASHLEY and KAT came to my rescue! They hooked me up with a great unit to store my home and were ridiculously flexible and helpful. Moving is a nightmare! Coordinating movers, packing supplies, trucks, storage units, etc. Thank goodness I had Ashley and Kat to take care of my biggest obstacle.
I came here once to get a storage unit. Olga signed me up. I got to test the keys and the entry code in less than half an hour. She is very fast and courteous. Dont forget to ask for the $1 special for the first month.
Robert is an exceptional person to do business with. He has explained everything to me that I need to know about your hours, entrance and exit, and even helpful hints about storing my belongings. I would not hesitate to refer my friends and family.
Olga and Public Storage up here on Aliso Viejo on new the UPS facility is the absolute best person weve had saved our lives that we just sold her house in Laguna Hills and were buying property in Hawaii and in Laguna Woods and we needed some place to store and we were quite sure when our house will close in Laguna Hills and we wanted to Big storage units and we werent sure if we should get them in in August a weight and Olga says dont wait if theyre available get them now and we did and this is you know you know late October and we finally sold and closed our house and thank God we had two big storage units ready so were very very happy thank you Olga
5 stars for ashley. She was very helpful today and has great energy and customer service skills that are not seen very often these days. Thank you.
Thank you Olga for staying late helping us get our storage. Thank you for kind words and service. Your amazing. Super friendly. Love the service
I had to transfer spaces last minute, and Ayla helped me find a space that would work for all my stuff!
Very well maintained and staff is friendly. My partner and I love the open gate hours 6am - 9pm makes it very convenient to access your storage before or after work during a big move.
I just moved to Aliso Viejo and had the pleasure of dealing with José at PS Storage. José really went out of his way to make sure my move-in experience was an excellent one.The facility is great! Clean, convenient, easy access off the 73, and even has a loading dock to my building for easy access.I checked out other facilities in the area prior to making my decision and this facility exceeded all my expectations on every level. I would highly recommend this location to anyone seeking storage in this area.
My family has stored here for about a year. The facility is very clean and secured. Ivan one of the property managers was very polite with great customer service. I would highly recommend this facility for anyone who needs a safe place to store there belongings.
We rented a unit this month and were very please with this facility and the staff working there. Jose was extremely helpful and helped me save some money! Which after the holiday season, cant hurt!! If your in the middle of moving I would highly recommend you to stop this public storage!!
My first time here. Olga was wonderful. Helped me get my storage. She was very helpful and the experience was very positive.
My wife called around looking for somewhere nearby and she sent me in. Great place/location, property was well secured and above all clean. Jon was helpful and answered my many questions. Appreciate the customer service.
Ashley and Daniel were very courteous and professional. Property was very clean! Highly recommended! 5 stars all the way!
Great service here. Ive been running my business out of this location for 10 years. Everyone is very helpful making sure I get my deliveries.
Olga best manager out there!!! Best public storage experience I’ve had thus far. Highly recommend to anyone!!
Thank you Daniel and Ashley for making our experience at Public Storage so easy and painless. Love the month to month contract and access hours from 6am to 9pm.
Daniel was very kind and courteous!! I was unsure what to expect but he explained everything and made the whole process very smooth. Site was clean and in a great location as well.
Super great service! Olga was a huge help when we were setting up our unit and walked us through all the steps!
Great service, clean location. First, the service was really helpful and accommodating. Hassaan helped me out and did a fantastic job. Second, I was pleasantly surprised at how neat this PS was. Highly recommend this location.
I made a reservation online and showed up to sign the paperwork and inspect the unit. The whole process took 15 minutes and the manager was highly professional and personable at the same time, making this experience as smooth as possible.
I went online to search for a storage space in Aliso Viejo. I submitted an inquiry to Public Storage and then decided to rent a unit at another facility/company which was highly reviewed. Then I got a call from Hassaan and he was so helpful and friendly that I decided to go with Public Storage. He held off on going to lunch to wait for me to come and lease the space. The process was fast and easy, the facility clean and very convenient. Hassaan was also up front about potential rate hikes, which I sincerely appreciated. Everything was on the up and up and I recommend giving Hassaan a call if you are looking for a storage space.
Very clean storage facility and close to home. Glen and Jose were very helpful and made the experience pleaseant. I really appreciated the $1 for the first month as storage fees can be quite high.I would recommned this facilty to anyone looking for good clean storage!Scott
Excellent service, location and staff. I was helped by Miguel and was given superior service. I truly recommend this location. Exceptional and friendliness service goes a long way. Thank you again Miguel for the outstanding service!
First of all Jose was the greatest help there at this facility! He showed so much interest trying to help me, very professional. Walked me around all the different units to find something for my need. All units are kept clean and well maintained, out of all the workers there I would recommend you going to Jose!
Hassaan and Jordan were very helpful and friendly. They made finding the right unit easy and fast. Moving can be stressful, but they made this the easiest part and made us laugh. Thanks guys for all of your help!
Sean was great and made the whole rental process very smooth and pleasant. Very professional and courteous. Hes a very good representative for Public Storage
I just rented a unit here and everything went quickly and smoothly with the help of Aian and Jose! The facility is in a great location and is well maintained and spotlessly clean both inside and out and well lit with motion sensor lights throughout the hallways ~ you will certainly feel safe while storing things here. You can be confident that your belongings and you will be secure and safe with the constant camera surveillance and electronic entry into the storage units as well as into the elevators if you are not on a ground floor unit. You are able to park your car close to where your unit is and they have dollies to use to move things from you car to your unit. You also have access 7 days per week during an adquate range of hours. I was also offered 50% off the first month’s rent which helps to offset the cost of new account administration fee, lock fee for the unit door and required monthly insurance. I would highly recommend you check out this PS Storage facility and ask for Jose and Aian to assist you if you are looking for a great place to store your things!
Each and every time I have had to do business with PS I have been treated outstandingly with politeness and kindness. They have gone over and above the the service standards.
Ashley is always so kind and sweet. It is a pleasure to see her as she is always smiling. Thank you for all that you do.
Chad was terrific. He found the dolly for us, set us up quickly with extra storage, and helped keep things running smoothly after two exhausting days of moving. Thanks!
Thank you Ashley for providing great customer service. It is usually unseen these days! 5 stars for Ashley at the Aliso Public Storage.
This facility is great...a little bit older but clean and easy to access. The location is very convenient to where Im living. Hassan, who helped me, was wonderful....very friendly, knowledgeable, fast and so gracious. I highly recommend this facility.
We came to this location recently and were approached by a helpful young gentleman Ivan. It is great to see that there is still great customer service out there... even for existing customers. If you need a storage unit I would recommend this location and ask for Ivan.
OLGA was FANTASTIC !!! Great customer service , answered all my questions and REALLY MADE THIS EXPERIENCE A PLEASURABLE ONE!! I would have given her 6 stars.
I went in the other day and Mark rented me a 10x15 I and I just wanna say that he was very helpful very professional and Jose the property manager does a very well job keeping the property clean them two make a good team both very helpful and I look forward to seeing them again ...
Sean, Chad, and Jon have always been helpful and clearly put their customers first. This is a top notch storage facility because of their attentiveness the people using their services.
Great customer service and good price couldn’t be more pleased. Thank you Ashley for taking the time to set us up on our new storage.
Great storage facility, very clean and well maintained. Lauren and Olga provide excellent customer service!
Needed a storage unit and found this Public Storage! The facility is well kept and Jon was extremely helpful, polite, professional, and very patient with my indecisiveness. He put me in the right unit for all family and my stuff!
My name is Thomas(Tom, Tommy D, TD, Tomas,etc)Davidson, I have been with theAliso Viejo location for a number of years and now have 4 units. Today, April 3rd,I met with Jose and DM Lizanne, to obtain a new lock and key for one of my upstairsunits, as well as account update and pay to date all bills due. I tell you, Ive had a successful 25+ year business sales career and know a thing or two about dealing with folks with a professional, diplomatic, dignified, efficient and yes, cheerful approach and demeanor. I experienced all that and then some from both Jose and Lizanne. Also, a gentleman named Glenn Ive engaged with in previous matters has been equally as pleasing. Anyway, I highly recommend doing business with the AV location for all these people reasons, and not just for another brick and mortar site to house your stuff.In all sincerity,Tom Davidson(p.s.: somebody please give these people a raise!)
Jon was very helpful and helped us pick out just the right storage unit to fit our needs ! Facility looks very clean and secure ! He was able to accomodate us and had us in and out of there in no time !
Ashley made the whole process of selecting the proper storage space for a good monthly rate an easy and expeditious one.The personal service she provided was exemplary!
Kyle and Ashley were super polite and respectful great information made getting my stuff into storage easier than I thought thanks for all the sport public storage A++
Lauren and Olga were fantastic and helped me out very quickly and efficiently! Great customer service!
If you need to store your stuff in Aliso Viejo, this is probably your best bet. Decent staff when I went in there, they hit you up with paperwork and some fees but its mostly reasonable. The prices could be better but everyone thinks they should pay less for it storage so...
Ashley is super great she helped me with everything I needed and beyond. Also I like how the place is Quiet and clean if you come here ask for Ashley
Hello, My name is James Eder. I have a Self Storage for my Work and Equipment. The Aliso Viejo Self Storage is a Beautiful Storage Facility. I have had over (12) in my time in business. This is by far the cleanest Storage Facility that I have ever had. It is Brand New and is State of the Art when it comes to security and layout, which is very important to me. I also had a situation the other day whereby I left something behind and Myette was kind enough to run it to me before I drove out the gate. For anyone who wants a spotless Storage Building, with Security at the top of the list, I would say this is the place to call home for your storage needs.Sincerely,James
Been here 5 years and couldn’t be happier. Great service and clean facility. Highly recommended
Jonathan and Rashmi were extremely thorough and created the least stressful and most pleasant environment one could hope to be surrounded by at a Public Storage space.
Aian and Jose were very helpful and kind throughout the check in procedure. They were fast, efficient, and friendly. The facility is excellently maintained with cleanliness and light.
Clean facility with great customer service. Ashely saw me in the parking lot waiting for the store to open and she opened early to help me out with my gate code and find me a cart. Thank you.
Olga was great!! Very helpful and accommodating. Would recommend renting a storage unit at this location.
Great customer service very friendly and helpful. Clean facility and efficient and easy signup!
Danny was so sweet and helpful with all my questions and concerns. He made the whole process very easy. Highly recommend this location!!
Very clean storage facility and close to work. Jose was very helpful, pleasant and made the experience simple. I would recommend this facility to anyone looking for good clean storage in Aliso Viejo.
This place is well maintained and the manager Ashley is very nice, knowledgeable, and professional from start to finish. Thank you for helping me when I needed it the most.
Jonathan was very helpful and sweet! He definitely made our experience pleasant and answered all questions!
I’m always shipping things for my business so I come into this Public Storage for packing supplies. Ashley is always helpful finding what I’m looking for. Thanx a million!
Hassan and Ashley were very helpful and fun. I was in and out of there quickly and they answered all of my questions. Thank you public storage, Ashley and Hassan.
Ashley and Jonathan were excellent from start to finish and made my moving experience fast and easy! Thank you!
Olga was so helpful and sweet, made the whole experience of renting a space super easy! Thank you!
Excellent service people are nice friendly. Miguel was able to answer all my questions with patience. Go see him at this location he takes care of customers.
Robert helped me and my boyfriend switch from a small unit to a big one, everything went smoothly and they even put the money I paid towards my old unit towards my new one! Thanks for all the help 5 stars
I was searching for somewhere to store all of my things while Im away from college for the summer. Jon the manager was very friendly and helpful and showed me two different sized units to be sure I got exactly what I needed.
Dunno where to start. Too long of a story, just a bad experience. Maybe when Im in a better mood Ill come back and fill you guys in. Bad facility, not maintained, bad customer service, no flexibility to just take care of a paying customers needs, charge you up front, etc. Etc. Etc...
Easy process, friendly staff and convenient location right off the 73 freeway. They keep the place well maintained including the restroom.
Olga has been wonderful through the rental process. Always a pleasant experience.
Ashley is very knowledgeable with storage and packing supplies and made the whole process a breeze. Highly recommend.
Corporal Jankowski threaten to not sweep in front of my unit, unless I told you how well maintained this facility is and how professionally the facility is staffed and intimated thatSargent Lizanne would be in charge of any future remedial action, contemplated.
Jon is very helpful and attentive. He helped me through the process and has been polite the whole time. Wonderful place
Great place . Jose is the best. Always accommodating and helpful. very professional and courteous making SD ure things work out for my needs.
Ask for Tay! She is totally helpful, explains the contract in detail and also outstanding customer service! She is the best I have worked with at this location!
Great services, the young lady in the front office was always friendly. Highly recommend.
Great, convenient place. Helpful and professional staff. Thanks Ashley, thanks to you it was quick and easy experience.
Sean, who helped us, worked out a great deal for us on our new unit. Helpful service and welcoming attitude.
We used facility for a year and any issues we had were resolved quickly and someone was always around (during office hours) to answer our questions..
I came to rent a storage unit about a week ago met this young man named Hassaan he was super helpful and I did not feel rushed at all he made the rental process smooth and easy
Clean, quiet, ans the staff can be helpful.The late fees are ridiculous -like 20% of your total rent if youre late.
Ashley has been great from start to finish during my time at Public Storage. Thank you!
Very quick and efficient check-in process by Ashley. Storage facility located in close proximity to our home and toll road access.
Awesome customer service from Ashley even when she’s busy with another customer and you walk in she greets you with a smile.
Great customer service!
Public storage was able to help with all my storage needs. It was a fast and easy process would recommend to all my friends and family
Great customer service! Clean facility! Willing to help customers by fulfiling their needs.
Miguel and Olga were very helpful in the entire process. Highly recommend!
Great service and location! Ashley is super helpful I give her 10 stars!
Staff was very helpful and facility was clean. Everything went smooth with the rental process. Thank you.
Hassan was very knowledgeable and helpful.Also quite pleasant. Which was refreshing under the current circumstances. I would highly recommend this site.
Tay and Bushra was great and very friendly The process of renting a storage unit.here was easy and conveniently. Very clean and secure.
Thank you ashley for everything you have done for us from the start. If we ever need storage again we will be back.
Just came here to make a payment and ask some questions about my unit Ashley and Hassaan was very helpful would recommend this location to everyone
Just rented a second storage spot with Ashely at the Aliso Viejo Public Storage and she has been very helpful. Thank you for all your help.
Moving in was a breeze I like how the place is clean and it’s super quiet. The unit location is also perfect for me not to far to park and move my items in
Awesome customer service from Ashley and Daniel. Great access hours from 6am to 9pm.
Margaret is great, love her personality and how helpful she was
Jose was friendly and a big help! Units and facility are very clean. Prices are competitive. Highly recommended!
Reserved unit online. The sign up process in the office was easy. Jose was very pleasant and professional.
From Top Mgr (Lizanne) to co-workers ( Jose & Glenn) this PS is ran very well. This Aliso Niguel facility is Clean & Secure.
The Manager at this location, Jose, made the process extremely easy and the facility is very well maintained. The location is also extremely convenient.
Really helpful staff, they helped me find the perfect storage for my needs and overall it is a very clean place. Thanks Chad for you help
The staff was very friendly and very helpful! I would recommend this location for your storage needs!
Came here to rent a space. the unit was able to fit my needs when you come here ask for Ashley she’s the best
Chris and Ashley were very helpful during our time at Public Storage
Daniel was very helpful with making my move in as painless as possible . When moving is never fun
Ashley helped me with merchandise last week and provided me with info for a space that i dont need for another month.
I usually come here to make my payments for another location. Thank you Ashley & Hassaan for always making it easy.
Facility is clean and staff is great. Happy with the access hours from 6am-9pm.
Excellent customer service they answered all my questions. I would highly recommend this facility. Ask for Ivan or Glenn!
Great location, friendly and helpful staff, good gate hours, and well planned facility
I had Jordan help me out. She was helpful, kind, and informative. A breathe of fresh air.
The storage facility is always clean and the people are nice when I come here it’s always a breeze to pay my rent
Great help from jazz and Ashley . Very helpful and knowledgeable made the whole process easy !!!!
Thank you John for all your help in helping me find the right unit for my needs!! Awesome experience and very detailed and answered all my questions. Thank you again
Great, easy storage!! Thank Olga great customer service!!
Outstanding service! Olga was wonderful and took care of everything!
I had a great time getting a new storage locker thanks to Robert. He made a chore into something fun!
Great service and nice unit. Never any issues. Glad to have picked them
Went in to make a payment and ended up shooting the breeze with Mark and Hassan!! Very helpful and friendly guys.
Great safe place to store your valuables! Best customer service!!
Great customer service, and the place looks brand new and shiny!!
Ashley was super helpful with everything. 5 star customer service
Clean facility and the customer service here is phenomenal! Thank you Ashley!
Love this place! Olga rocks and was extremely helpful and knowledgeable!! AAA+++!!!
Thank you, Olga!! For your kindness and great customer service!!
Jon was very helpful and accommodating to my storage needs. Very easy experience.
Ashley and Jenifer are amazing they are so professional and helpful great place thank you
Jose Aian helped me sign up for a rental and was very efficient, and helpful.
Olga was a great help in finding a space for me, thank you!.👍
Glenn and Jose did a great job and follow-up.Paul S.
Always have a great experience at this location. Thanks so much
Ashley and Hassaan were very kind and helpful. I was in and out very quickly
Olga has been awseome!! Thank you for your kindness!
4.8 (199 comments)
Review №1
2022-05-10This company will continually ramp your charges without providing sufficient notice. It has increased by nearly 100% since I signed on and never required a signature. Go with a better option in the area.Note: I have had no issues with staff. Each employee has been polite and respectful. Its the company behind them that deserves 0 Stars.
Review №2
2022-07-17Jara is very helpful & friendly both on the phone & in person. She has an excellent customer service skills so I end up closing the deal with her and will rent a unit at the Aliso Viejo facility.
Review №3
2022-06-15Aylas customer service and professionalism made choosing this location an easy decision. Make sure to ask for her if you need help because she crushed it. Plus her phone etiquette is top tier. Go Ayla
Review №4
2022-02-28This facility is great but I am royally angry about this companys business practices. I have rented for only 4 months and I just received notice that theyre raising my rate 25%! I highly suggest finding a local storage place that will promise you a fixed rate for a duration (ideally 12mo) of time.
Review №5
2020-12-18Came with a friend to pu some stuff from her storage and I was very impressed with Olga, she was quick to help us with some issues we were having. Place was clean. Easy in and out and we upgraded to a bigger room with a super awesome deal!! Thank you Olga doe all your help .
Review №6
2022-05-23Super clean, secure facility. Had to empty a storage unit and Ayla was literally wonderful. So helpful, thorough and professional. Would highly recommend.
Review №7
2021-01-24Rented a space yesterday and was helped by Margaret. She was very friendly, thorough and professional. In a troubled world and the difficult times we are living in right now, it is truly refreshing to deal with someone so pleasant. Often the little things are what stand out in peoples minds. Thank you for your assistance. I appreciate your attitude. Its nice to meet someone who enjoys their job. Very happy I came to this storage location and thanks for sharing the promotional deal with me. I highly recommend this location.
Review №8
2020-08-29Jazz and Olga provided excellent service with the most sincere hearts and smiles Ive ever experienced. When I needed help most they were there to provide me everything I needed including an ear to listen. I cant say enough about this super clean facility and tremendously friendly staff. If you dont rent here, youre a fool.
Review №9
2020-12-21Shout out to Margaret and Olga who are amazing!!! I was in a desperate situation and needed a storage unit immediately. Margaret took all my information and located movers for me for a same day move and a storage locker. When I arrived Olga set me up and explained and walked me through everything. Both of these ladies were able to provide understanding and a plan of action for me that needed to be executed in one day. I am so grateful for these gals! They helped me to feel safe secure. This location is beautiful and clean. I am extremely happy with my experience.
Review №10
2021-01-12A very clean facility! Feel totally safe having my precious belongings kept here. Olga went above and beyond to help make this a smooth process for me- even when I changed my mind on the unit ten minutes after everything was finalized! She was so kind and patient and made me feel like I was a priority customer. I would recommend this place to any friend!