Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (75)
You people are vultures and are so dam greedy preying on people. You stay parked by the Walmart off Moreno Beach Drive to “catch” cars parked for a quick minute while they drop off their groceries or put their kids in the car without having to park outside the gated apartments! Because there’s no dam parking!!!
This company are nothing but thief’s. $440 to tow a car illegally! I left permit in my pocket as I didn’t stay at the property for more than 20 min. Come out my car is gone! People over the phone very unprofessional and rude. Only carrying about fees that they are stealing from people.Again this was an illegal town. They should be checking with apartment complex office before towing.Update. By law wether you have a contract or not. Tow company’s are not allow to tow cars that have only parked for less than a full hour. Just sadly people don’t know the law and they fall for this type or robbery. I’m gathering all information now
Disappointing: Horrible “service” and extremely unprofessional. Sneaky business practices. Anything to make a buck is the company motto. Staff/manager caught in several lies. Vehicle/property damage and theft by staff. Beware- Multiple 1 star ratings (they earned it). Similar or identical bad experiences- everyone can’t all be lying. Rude and incompetent staff. Avoid at all costs. They’re consistent with their 1 star reviews- that’s one thing they got right.
This company tows vehicles ILLEGALLY! Just to rip off people on top of that they charge crazy inflated prices, the lady on the phone was VERY! rude I repeat VERY! rude, they don’t even know their own contracts with the apartment complexes so they tow vehicles illegally before in force hours, they just care about money, save yourself headaches and don’t deal with this company the worst in the inland empire.
This company is very rude and unprofessional. They have spotters located at several apartments complex all over moreno Valley waiting for you to momentarily leave your vehicle unattended. Im contemplating initiating a petition. If you are a spotter, beware.
Lived on my property for 7 years with the parking permit that was given by my apartment when intially moved in havent had any problems with my permit.. All of a sudden these clowns tow my vehicle talking about I had an invalid parking permit. There are many vehicles on the property with the same parking permit as mine.THEY VERY MUCH USE ILLEGAL PRACTICES TO GET YOUR VEHICLE AND MONEY..I WOULDNT RECOMMEND THIS SHADY PLACE OF A BUSINESS TO ANYONE..And before the business come on here responding to me talking bout sue us..THATS ALREADY IN THE WORKS!!! NOT EVEN WORTHY OF 1 STAR MORE LIKE 0 STAR.
They claim theyre a 24 hour service but then after driving 45 minutes to their location you find out their office and yard is only open from M-F 8am-5pm and closed on Sat & Sun. So I need to take time out of my busy day to go pay your outrageous prices to get my beloved vehicle out of storage.
My vehicles were illegally towed by a private parties request from my homes driveway while i was in town. Luckily my neighbors saw them being towed & could inform me of such because otherwise i wouldnt have known what happened to them. I wasnt able to obtain paperwork to prove ownership until days before they went to auction where they were sold &lost them forever...i am currently filing a lawsuit against the private party responsible since it is the only course of action i know of.
Very rude. Told the guy where to find the registration and he left my car a mess. When I got my car, the button for the middle console was off and papers from my glove compartment were on the floor.
Horrible service. Illegal towing!!! Shady deals with with private properties.. they damage cars, rude staff members, they lie, even the supervisor... anything to make a quick buck. I wouldnt recommend this place to anyone for anything. Id rather push my car myself then to call these pople.
I had got my car stolen and my car got impounded to this location! All I have to say is the management and the staff are real down to earth and they understand real life struggles they were able to help me out as much as they could! If I could give a 10 star review I would! Thank you so much to the help and the time that they gave me to help me get my car out!
This service is phenomenal. Great prices beat. They beat it all others hands down. My driver was excellent, Ishmael Berumedal (pardon the spelling of your last name) was outstanding. Intellegent, professional and absolute to work with.
These people are scam artists. My vehicle was towed from in front of my house. The price to get it out was ridiculous. They had a fee for every little thing.
Nobody likes getting their car towed and being charged a lot of money. Don’t illegally park, pay your registration, don’t be lazy and not put your sticker on your license plate and nobody will ever tow your car. 5 stars to offset all the unnecessary 1 Star comments.
One of the worst towing companies ever. ONE they towed my car as I was unloading groceries for my disabled grandmother. TWO they used a spotter that called the driver, which is illegal. THREE they told me that if I made it to the yard before the driver got there I wouldn’t have to pay the gate fee as well as the storage fee for the weekend yet the driver never arrived at the yard after an hour. Where did you take my vehicle that was wide open as I was returning to it. FOUR they claim to be 24 hour service yet the lady over the phone said MAYBE I can recover my vehicle Saturday, if someone decides to go to that specific store. I will be filing a police report as well as taking this up with the BBB and filing a lawsuit. Stop illegal towing!
They towed my car from my parking spot that belongs to my apartment unit, Its a private community.I like how they are close Saturday and Sunday so they can charge you 2 extra days.
Broke down on the 60 Fwy and called Pepes off a Google search. They came right away and loaded the car pretty quickly. Driver was very friendly. Under the circumstances, an overall good experience with this towing company.
THEY ILLEGALY TOW!!!! They are not 24hr service as they advertise which is false advertisement. They also have “spotters” in neighbors. Also, the tow truck drivers do not go directly to the store facility which is against the law. This company isn’t even listed on the BBB website which is also illegal. They have horrible service, called 3 separate times and all 3 calls had different ppl with different answers to my questions, one of the women I spoke to didn’t even know how to correctly answer my questions or give me correct information. This company is garbage and extremely sneaky and dirty. Snakes.
My car was towed by city . I called here to find out what i need to do to pick it up but these people gave me wrong info so its been 3 days now and the bill is increasing by the day. If my anything changes i will update my rating.
Rip off people we got our car stolen and found they over charge and the cashier super disrespectful and rudeI guess is like a ponzi scam
Pepes towing fails to uphold contractual obligations of parking at Lasselle apartments. Commercial vehicles are banned for a reason including Lyft drivers and Dish/Spectrum vans. Taking up residence spaces is the reason you are contracted. Absolute negligence. BBB and CSLB reported .
One week after paying $1669.99 yo get my home/car out of the tow yard this tow yard takes it and now Ive lost the only transportation I had and more importantly the only roof over my head..my home and all of me and my childrens belongings!!
Understandable everyone has a job to do.. however my flat tire of 40 cost me 400 I left it to go replace the tire they had zero empathy
If there was any lower rating than 1 star I would give it first not having a current sticker doesnt mean your car is not registered some people get them in the mail and forget for months to attach it to there plate 2nd there sticker might have been peeled off by some crook who will sell it or put it on there car illegally its then up to the owner to notice and that means standing in the long DMV line and pay a reissue fee for the tag .so when I spoke to the owner about it he says they only go by the sticker in other words they dont care if its registered or not once they tow you you will have to pay over $300 for 1 day storage I asked if I could pick it up on sunday they told me for an extra $175 the overpricing and the greed this company displays is horrible the worst part about it is that the owner doesnt care he will only respond to the very few good comments online he doesnt even try to adress your problem does the low rateing from other people tell you anything ?.
Scum of the Earth, they have shady deals with apartments, I would legitly push my car home before having to resort to using their service.
They were rude unhelpful nasty people not just because they had my car but just because their attitude very unfriendly
Worst tow yard ever i dont know why there still open with these negative reviews over pricing , lady on the phone couldnt even answer my question didnt even know what she was saying. I wish i could give them a lower score THERE NOT EVEN OPEN 24 HOURS I WASTED MY TIMEEE
Even though my car was impounded the driver Jeremy was very professional about how he handled the situation.
Great service from the phone call to the drop off...very satisfied ill recommend this service to friends and family...Thank You Pepes Towing From Fierro Family
My sons car was stolen from his apartment complex and once the cops found it, it was towed to this facility.Pepes was kind enough to work with him during this difficult time.
Rude staff and towed my car from inside the apartment at midnight for parking violation in front of the closed apartment office. I mean seriously 😳
They charged my car as an extra heavy vehicle. I drive an Accord.
The worst ever, these people dont even deserve a star! A female there is extremely disrespectful not understanding at all, ripp off company, look elsewere when needing service.
Save your time and money. Look up Sanchez towing instead. Low price and understanding. Super nice and respectful.
This people take my car , knowing is stay in home, have to pay $600 to take my car out , they take it overnight, like that no body knows
Dont use these guys their a rip off and crooked...they over charge and dont care about their customers their only out to make triple of what most charge your better off looking on craigslist for a tow half or a fourth of the price.
They take from people but one day they will receive the same.
Bad, terrible service, waited more than 1 hour, never showed up, called them back and they never put me on schedule!! What is wrong with this people!! BAD SERVICE!! VERY UNPROFESSIONAL !!! DO NOT CALL THEM
They just quoted me $85 and didnt bother to ask how far I was getting towed.
The location in Moreno Valley is not open 24 hours. Only their main office is open 24 hours.
Too expensive and not great customer service
Worst place Ive ever visited, really bad customer service
They were very fast and efficient!
5 millas one night storage $305WOW REALLY
They are some cricket people Don’t call them for nothing and they overcharge people
Took my handicap placard off forgot my tools in 5 minutes my car was gone
They did exactly what I wanted! They are GREAT!
Its ok what can I say but I got towed
Nothing but a bunch of scammers
They are nice people good customer service
The only thing more garbage than this business is its employees.
Bad service, period! Would put zero stars but I cant.
A big high five to Pepes towing.
Not happy with the service. ... bad service ever.
Sucks ..simply waste of time
Hated it
Crooks!
They are very nice.
Good service!
VERY UNPROFESSIONAL
ONE WORD PREDATORS
Rude and overpriced.
Great employees
EXCELLENT!!!👍
Very friendly I would not hesitate to call you if I need a crane again.
2.2 (75 comments)
Review №1
2022-07-01Pepe’s towing is absolute trash $145 to tow a vehicle less than 5 miles when I questioned as to why the driver said do you want your car towed or not bro? Really that’s how you respond to your customers? It’s obvious Pepe’s towing could careless about their reputation based on my experience and I’m convinced they have no clue what integrity is have your drivers research how to add value to the customer experience. I highly recommend using another towing service otherwise you will be severely disappointed!
Review №2
2022-05-25Tow driver damaged my front bumper and refused to accept responsibility…. When I asked for pictures of the pre existing damage they were unable to provide them. They only had one photo of my car from very far away and it was not from the front of the car or taken from a close range. The driver said he was only required to take pictures of the violation not of the cars condition. Company is still refusing to accept the responsibility. This photo was taken before I had paid to retrieve my car from their hold. there were paint chips on my car but this is very clearly a dent on my bumper from incorrectly loading up my car.
Review №3
2022-03-29This tow yard is totally fraudulent. They towed my employee vehicle, killed my battery to where it damaged my electrical components, and stole my gas. I showed them all types of proof that the vehicle belonged to my company and they still didn’t release it. I had to wait 6.5hrs after arguing to finally get it out. The one employee there name Serrano or Cervano threatened me and refused to get my car running. Luckily, Beto was there to handle it after I called the manager Fernando and told him what was going on. They need to be shut down. No wonder they have such a low rating on here.
Review №4
2022-07-23This place is no good, they are dishonest scavengers. They will prolong you getting your vehicle just to rack up more money.
Review №5
2022-04-15Company is very rude and unprofessional. The workers in the yard were complete jerks.. walking up up to me with attitudes Talking about i cant come in. The lady at the front just told me i can pull around in the yard.Them two rude workers need to be fired. If you dont like your job quit but dont be rude to people
Review №6
2021-07-09They drive through the apartment community and never tow any cars parked in spaces they should not park, they make you wait 30 minutes before the come....they really get over on people!!!
Review №7
2021-12-28Ill give 3 stars. No one like to get thier car towed specially when they think they are in the right. So thats a 0 star for me. However they listen to me qhen I called and even gave me a discount. For customer service I give them 5 stars. Even put air in my low tire. So Ill average it out and give 3 stars. This review is from someone that was towed for parking and not someone that called for thier service. Keep that in mind.
Review №8
2021-10-20Be careful!! This company tows your car even if you are on private property. I was unloading grocery bags from my car , in only 2 minutes my car was gone. they have people inside the communities who notify them so they can rob people and ask you $350 for return your car at pepes towing. Additionally, you call to ask for information about your car and a rude person with a zero level of patience answers you. terrible service!!!. Quick note: dont even think about calling at night to have your personal items inside the car , they will charge you an extra 80 dollars for that. CMON ! ARE YOU SERIOUS ?
Review №9
2022-02-06Don’t use this company. Terrible service , terrible employees. Illegally towing your car when it’s parked legally
Review №10
2018-06-29It’s not their fault my car was towed, so I think all these low reviews are a little harsh. They took good care of my car. I do think the price to get my car out was quite high and their hours really suck for people who have to work all day, but that’s just something that they need to work on. Their contracts with the local apartments are a bit shady and uncaring, but again...not their fault—it’s the apartment’s shady policies. Overall, they were nice when I got my car out and they’re very thorough to make sure you’re the owner.