Ohana Car Care Center in Stockton
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Stockton, San Joaquin County, California, US
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Site: http://ohanacarcare.net/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–5PM
- Sunday:Closed
in: 2:00 PM - 10:00 PM
out: 12:00 PM
No pets
No parties
Smoking allowed
Additional rules
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COVID-19-related guidelines apply
Fire alarm
Carbon monoxide alarm
Security cameras
Safety rules
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Cancellation is free up to 5 days before
After 5 days, cancellation costs a 5% Fee
You can't cancel an ongoing event
Additional terms
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We got you covered
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Security cameras
Security patrols
Security alarms
Daily cleaning
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Daily cleaning personel
Cleaning tools
We take care of you
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24/24 concierge lodge
Direct phone liaison
Fire detection
Private entry
Swimming pool
Baby carriage
King size bed
Bathtub
Wi-Fi
Workspace
Television
Minibar
Air conditionning
Room service
Additional details
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Came here after reading other reviews, and they did not disappoint. My car was approaching 160k miles and needed some preventative maintenance done. They were quick, efficient, and communicative. They ended up charging me less than they quoted me because they didn’t need to use as much oil as they thought, which reassured me that they weren’t out to overcharge me. I will definitely be back!
My son took his car in for a diagnosis. We know there was problems but it was running. Well now they have to tow the car to him cause it won’t even start after their “diagnostic” on the car and they’re expecting him to pay for it. I wish him and his grandmother would have read the horrible reviews about this business before they took it there. But they can fix it or explain to our lawyers why they can’t. DON’T USE THIS BUSINESS, THEY’RE RIPPING PEOPLE OFF
Brought my car in for an oil change and tune up. RJ advised that my car needed additional work very helpful when I refused service that day because of finances. Got approved for financing and brought my car back that Monday. Received updates about my car throughout the day about everything. I was so happy and beyond pleased when I got my car back. It was 1000 times better after the job was completed. They are amazing!!! They’re nice, honest, and professional. Always providing the best customer service! Highly recommend! Thank you Ohana Car Care! You guys are thee BEST!
I thought my car needed a new clutch because it wouldn’t go into gear. I recently just moved to Stockton from the Bay Area and needed to find a Auto service shop. I googled and yelped for one and Ohana Car care popped up and it had good reviews. I Thought my car needed a new clutch because it wouldn’t go into gear RJ said we’ll take a look at. Turns out it was the Slave Cylinder. They had my car fixed the very next day.
I trust bringing my vehicle to Ohana because they are honest, and when they fix something it stays fixed. They also suggest additional work needed without being pushy, or giving you an attitude if you decide to postpone. RJ is always very friendly and helpful. Ive been returning here for several years now and definitely recommend it.
My husband and I have been getting our cars serviced by Ohana Car Care approximately 16 years. Never disappoints and all my cars are in tip top condition. JR, the owner of the shop and his mechanics are trust worthy & knowledgeable, which eases my mind because Im a commuter, driving all over the Bay Area and the Valley regions. I need to know I will make it to my destinations without my car malfunctioning on the road and back home safely. I recommend Ohana Car Care to everyone.
Brought my car in for diagnostic. They said normal diagnostics is $90 but due to my issues on my vehicle it could take a week which was going to be $225 and I was ok paying that. I have family that works for another shop and they said they could take a look at it so decided to pull it from this shop the next day (24 hours). They still charged me the full $225 and all they did was look at my factory security system. I would NOT recommend this shop to anyone!!!
My wife’s mom took her car her because of a check engine light there told her the ECM was bad told her they had to order it from Germany because it’s a vw made her put a 500 deposit and after telling her week after week that the part was delayed in shipping I decided to scan it with my friend scanner needed up being the 02 sensor and the valve cover gasket the whole job was quoted at over 2k +another 2k over extra repair to fix the issue this is not the shop to go at all I would get a second opinion if you go here! Finally today ther gave her a refund of 375 out tge 500$
My husband and I have been coming here for almost 2 years now and well never go to anyone else. RJ always greets us and is so friendly and professional. We appreciate how hes always very upfront about work that needs to be done but he doesnt pressure you into doing it right then. We’ve had oil changes done, motor mounts replaced and a few days ago had our AC compressor and condenser replaced in less than a full days shift. The entire staff is just as professional as RJ and their work is always efficient and beyond satisfactory. They cover so much & weve definitely found our car care home! We absolutely recommend Ohana Care Care for your car care needs.
RJ is a very professional guy we dropped off the car and maybe an 2 hours later he told us what was wrong and how much it was to fix the problem and even thur i had so many question i jept calling him he never got upset just answered the questions and if i have anymore questions just call and ask i would recommend to our family and friends great price too.
So I called for an estimate on a repair to my ac on my suv. Service tech takes down my number to call me back with a quote. I gave them one star cuz they answered the phone & only way I can do this review. 4 days later still no quote. I called A Care Auto Repair, got my quote & scheduled my appointment. My SUV is fixed blowing out cold air. Give A Care Auto Repair a try, apparently ohana is too busy.
Obama Car Care with owner RJ volunteered to recondition a donated Toyota Corolla for a deserving Marine Corps veteran. This was coordinated with Helping Vets, run by AMVETS commander and disabled veteran, Mike Emerson. If you have a car to donate, contact Mike thru AMVETS of Stockton.It was a nice turnout of friends and family and some great Mexican food was served to attendees.
Went there a few months back and had some work done on my car. Just recently I returned looking to get a tune up and oil change and the lady behind the counter informed me that I just had a tune up and that it wouldnt be necessary to get another one. I think that was really honest of her she could have not said anything took the money and pretended to do it. I can respect an honest business and honest employees. I would definitely recommend OHANA CAR CARE to anyone needing work done on their automobile. Ive already referred my mother to them because they are honest and they do quality work thats something that I can definitely appreciate.
Stand up guys and great service. I brought my car to Ohana yesterday because my car was stating that there it was time for service. When I arrived to the shop I told them that I think I needed a diagnostic because my car is reading that it is time for service. I told the mechanic and he asked if my check engine light was on and I told him “no it is not.” He then told me that I do not need a diagnostic and that he would check the car for me and call me when he’s done. He said “I’m not going to charge you for a diagnostic if you don’t need one.” First time I’ve ever heard that from a mechanic. When he called me back he told me that my sensors just needed to be reset. He saved me a ton of money. These guys are stand up guys and know what they are doing. Extremely trustworthy. Highly recommended!
This is Grace and I went to Ohana Car Care Center today and let me tell you, its been the best experience ever. Its like God is blessing me to be there right before Christmas for a personal transformation and getting me ready for the beginning of a new year and not only they provided the best experience but also you would find some of the most beautiful and rare cute fish and turtles and a lot of cool Hawaiian decorations while waiting. People there are friendly, professional and extremely helpful. I feel so blessed being there.
Its not easy to find a shop that is trustworthy and gives you a peace of mind knowing that you are in good hands.Ohana makes you feel home the minute you walk in. You are greeted with the friendliest people Ive known, and a cool, down to earth, Filipino dude named RJ (Hes not Hawaiian). Immediately youll feel relieved knowing that they are professionals with high levels of skills, ethics and experience.They are honest and will do everything in their ability to meet your needs. They thrive for good reputation and customer satisfaction every time.I come all the way from San Jose but I dont mind the extra miles. Ive been to many shops but I wont let anyone else touch my car because theyre the only ones i can trust.I dont do long reviews but I gotta give honor where honor is due because Ohana deserves a good word. But you wont really know until you go there yourself and see what they can do to assist you.
I took my vehicle into Ohana Car Care for my routine service (oil change etc), as always the front is very clean and the staff is very nice and professional, the took my vehicle in and after performing their inspection the guy at the front counter told me that the had a few recommendations at that he wanted to show me on the vehicle while it was in the air. he showed me that my axle boot was torn and leaking grease, and also that there was a leak in my rack and pinion, he also showed me that my air filter was dirty, but only a little dirty and that I could replace on my next service, I was very impressed by the lengths they went to show my the issues on my vehicle rather than just telling me, due to time constraints I was not able to have the repairs done that day, but scheduled an appointment for the following Saturday, and had the work done, this place is awesome and I will not take my care anywhere else, they are very professional, honest and the quality of work is second to none. thank you Ohana car care.
Horrible Service. Over Charge for parts and Service. The part for which they were charging $158.95 was bought for merely $39 online, and part was in better condition and quality than theirs. Will never go to them again. They are simply ripping innocent people who dont have knowledge about pricing of parts. Extremely sad. And their customer service was also not friendly. First i had to wait for somebody to get to the counter/ cashiers desk to serve me, and after 15-20 minutes i was served with a guy who was showing attitude which i completely disliked. I will not recommend this place under any circumstances. Sorry, but i had to go through all this. Better be careful than regretful.
I have been coming here for several years, the staff here is very friendly and the place is very clean. they are very honest and always make me feel comfortable. The front is very clean and they always take me out to my car to show me the findings when they recommend something. I love this place and recommend them to everyone.
Terrible service and over priced. I had a couple for an oil change for $19.99. My car takes a different filter than what was included but I didn’t expect a $20 up charge for a filter that costs $9 at Walmart. Then to top it off, on my next oil change I found out they over tightened my oil drain plug and stripped it. Don’t waste your time here.
Lets start with RJ and what a great guy he is, so fun to talk to and more importantly straight forward and honest. Even my lyft driver was raving about his reputation in Stockton. He quoted me a price and it stayed that price, he promised the repairs to be done by a certain time and it was. If you dont know Ohana means family in Hawaiian, more so extended family and that is how we felt we were treated, like family.Next there is Paul the shop was closed early due to the air quality outside right now. Paul on the other hand stayed behind to make sure we were able to get our vehicle back. Something he definitely didnt have to do, but sure was appreciated.These guys do quality work in the fastest possible time. You need a mechanic this is the place to bring your vehicle.Im just a haole lol, so I hope I say this right, you guys are Ka oi ae Mahalo nui loa!!
Great pace to go for honest quality work. the shop is clean and the employees are knowledgeable and very courteous. i have a 2012 bmw and my check engine light came on, the dealer wanted $175 just to look at it. i took it to ohana car care they quickly got it in and diagnosed it. found out it was bad fuel injectors and they informed me that there was a TSB on this problem and the dealer has extended coverage. they informed me that the repair would be covered under the factory warranty at no cost to me. they were right, i took the vehicle in to the dealer along with the supporting documents and the repair was covered at no cost. thank you RJ and Mike for your honesty.
Horrible experience. After having to go through an issue, we decided to do some research on this business. What we found there were many others who had experienced the same issue. Over charging for parts. A part that is normally 19.99(@ the dealer), less from 3rd parties, would cost us $117.99. More research revealed that this was the same mechanic who tore apart my Toyota Tacoma 3 years ago without permission to try and get me to pay $5000 for a new engine. Now operating under a different name. Unfortunately, women are the ones who seriously get taken advantage of here. My mother was the one who dropped off the car here and was told the vehicle would be taken care of. The others, also women, were overcharged for parts and service. Definitely will not be patronizing this or any other business this owner operates.
A very knowledgeable owner . Where honesty comes first. Great customer service up front . What other shop can you go to and get a oil change done, on top of that get the carpet vacuumed and Windows cleaned. A very clean shop and respectful technicians.Thank you Ohana ...
F this place there a bunch of Thieves I took my car out for a AC check and told me it was my condenser they charged me $575 on my Acura MDX 03 one month later it stopped working and they said it was my compressor they wanted to charge me $789 and I said it was way too much I guess Ill do it myself. When they gave me my car back they messed with a lot of things in the engine I noticed because I had to look at under my hood when I took it cables were not connected and it looked like my battery was changed parts from the battery holder were dangling from bottom of the car I think I might Sue.
I feel taken advantage for time and money. Went in for a simple radiator flush which I was told would cost 60.99 as it states on their board and a serpentine belt replacement which I already had the belt. Well I came back the very next day because I didnt have time to come in same day and they charge me $120.00 for a radiator flush, then when I questioned the front guy he says oh its because you require two things of the fluid since you brought it in with only water in the radiator. Well the owner of the establishment is the one who told me to bring it in with only water. Mind you they are charging me $20 for each thing of fluid, when I paid 13.99 in the auto zone store.... Im pretty sure they buy in bulk or wholesale so why over charge me for this? Then you charge me 29.99 for a kit. So when he came back in he tells me he will remove the kit since the owner didnt inform me about it. Im assuming since they didnt get to charge me for the kit, they didnt do the job as they were supposed to. Still end up paying them $90 when I should have been charged the 60.99 for the flush like he quoted me the day before after I verified the type of car I had. Then they took almost 3 entire hours and I only had 3.5 hours the night before so I was very upset when he told me it would only be 20 more minutes and I waited an entire hour more. Total they charged me about $150 for a flush and to replace my belt which I brought it and took almost 3 entire hours to do the work. The owner also tried to lie to me and say he thinks I might have a blown head gasket....haha umm excuse me? He says how long did you let the car overheat for. Well the van NEVER technically overheated. It was getting hot so we replaced the thermostat immediately. It started to rise for maybe 10 minutes only and I drove it home. However, the needle technically never even reached the H, it go about a quarter of an inch from it but when I drove it home it would get cooler and rise when I would stop at the light. Turns out there was a leak in the pipe and a broken thermostat. My husband fixed this after one day of the van getting hot, but NEVER did the van overheat. Also there were absolutely NO symptoms of a blown head gasket like milky oil, smoke, or anything like that. He tells me oh the coolant smells funny. Ummm yeah, probably because it hasnt been changed in a while. We only had the van a year and the person before us probably never got a flush but the fluid wasnt even that dirty to begin with. Smh, I dont appreciate them trying to take advantage because Im a woman and I was so tired I didnt have the strength to deal with this nonsense. I overheard them telling this poor unknowing girl that she needed all kinds of flushes in her car and she only came there for a wheel bearing replacement. She walked away paying them over $400 for something she probably just needed to top off for a few dollars here and there. No integrity in my opinion. Wont be going there again. These types of establishments are exactly why we fix things ourselves on the vehicle if we can. I only used their services because my husband had been too busy to do the flush and the belt.
Went in for oil change and rotation, within 3 minutes they come back, they broke my oil stick. Next they want to dismantle my engine for $150 to get it out, i went home and took it out myself with a pair of pliers. I expected they would at least try to take it out without charge. 3 days after the service my car rumbles and hasnt stopped since then. Zero Stars!
I give Ohana zero star, this place is a nightmare waiting to happen. I found an add in the paper for a road trip special, came to this place a few months ago asked about the road trip service or transmission service to see what I might need , first the guy told me that I didnt need a transmission service, than after having my car for over an hour , they stated that I need transmission service. So Im like I thought you said I didnt need transmission service . He come up with some excuse and later they want to show me that my axle had a leak and oil was all over and under my car. I had just took my car to get a oil change like 3 months before this and nothing was wrong with my car. I have a 2011 Honda Accord and they messed up my car. I found out right after they supposed to have done the road trip service that my transmission fluid was low and that is what they should have done when they did the road trip service. This place is a joke and I will never go back or recommend anyone to come here. Matter of fact they need to give me back my $158
I was driving by in my 1986 dodge ram charger with my kids, when my breaks started to fail... I seen the free breake inspection banner so i pulled in... They took me right in and found that a break line hed broke... They took me out in the shop and even showed me... Fast fix and i was back on the road... Been going there ever since... Great service each and every time...
They are a company that practices DISCRIMINATION.They also charge more for STAR smog certification. ( they had to pay for this certification so rhey pass it off to the consumerDOR. ROI)R.J. mentiond they would never HIRE newly certified mechanic cuz they dont know what they are DOING.SHAME to be demeaning.
They dont really care about what your car needs.....all they want is your money....i brought my car for an exhaust pipe leak...they did a diagnosis for $90....just to locate the leak...then they suggested to have the exhaust pipe repaired or replaced for $75....i waited for one whole day for a call back....Monday i called and now they are saying they cannot see the other side of that cat converter so they have to take it out....then gave me a ridiculous cost.....they should have told me the process ....they wasted my time and probably the other costs i incurredbad bad customer servicei can give then a negative 1 star rating ...if there is one
Im a first-time customer and needed a professional to take a look at an ac issue. I was expecting the worst and found out it was just a clogged filter/vent. They have provided me with the service and a reasonable price. Overall great customer service. I will definitely bring my other vehicles here for my next repair. Thanks RJ!
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4.6 (199 comments)
Review №1
2022-07-12I started coming to this place because I found a coupon in the mail and that was probably the best thing that could ever have happened for me. The customer service is amazing and they try to work with you on whatever they can they are super understanding and very considerate. Since I got my new car they’ve been the only ones to touch it and Will continue to be the only one to touch it because of their great service. I highly recommend this place and EXTREMELY SATISFIED!!! Not to mention BEST PRICES by far !!!
Review №2
2022-03-11Awesome deal for wheel alignment. Left car for 3 hours due to labor shortage. Since the price was only $54.99, no complaints and best price in town for quality service. Even got info re brakes shuttering. Very friendly and knowledgeable mechanic. In great hands with Ohana. Will definitely come back again and will tell all my family/friends. Did not disappoint. Very happy with my experience. 😊👍
Review №3
2022-07-19We have used Ohana Car Care Center on both of our vehicles and we have been very pleased with the results. They are honest and thorough and not overpriced. I will continue to use them as my mechanics.
Review №4
2022-04-26It was my first time here and RJ was very welcoming and professional. Gave me the options and explained why it was up to me to choose the services instead of making me feel taken advantaged of. I requested the Road Trip Special and had my rotors and brakes replaced. They were busy that day but RJ called to inform me my car was ready in a few hours. Zero problems 👍.
Review №5
2022-05-17Went and had a smog done and they were so helpful and nice and really took the time to get me to understand the work that my truck needed. This is my 2nd time coming here and I will continue to come here. Great service!!
Review №6
2022-07-17Excellent customer service the owner knows his business and really good technician. I have been searching for a new repair center and I found it here. I was a smog technician for meany years and after being hurt and unable to work on own cars again makes me be more picky about who I trust to work on my vehicles. I would highly recommend this place.
Review №7
2022-07-12RJ was very nice. his prices are very reasonable and the service provided was done in a timely fashion. I can say all in all I had a good experience. My favorite part about him is that his prices are very reasonable.
Review №8
2022-08-06Everytime I bring my cars here. I receive excellent customer service and my cars get the very best service with affordable prices. RJ is the best! I recommend Ohana Car Care Center to any and everyone. Been going here for years!
Review №9
2022-08-11My car sat up for 2 years while working from home during the pandemic. I took my car to Ohana Car Care Center and RJ has my car running like a top!!!
Review №10
2022-08-08Great service honest people have been there for over 8yrs Couldnt think of getting my smog or work any where else