Octapharma Plasma in Oakland
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Oakland, Alameda County, California, US
Accessibility
Site: https://www.octapharmaplasma.com...
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–12AM
- Thursday:12AM–7PM
- Friday:7AM–7PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Octapharma Plasma in other cities:
in: 2:00 PM - 10:00 PM
out: 12:00 PM
No pets
No parties
Smoking allowed
Additional rules
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COVID-19-related guidelines apply
Fire alarm
Carbon monoxide alarm
Security cameras
Safety rules
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Cancellation is free up to 5 days before
After 5 days, cancellation costs a 5% Fee
You can't cancel an ongoing event
Additional terms
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We got you covered
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Security cameras
Security patrols
Security alarms
Daily cleaning
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Daily cleaning personel
Cleaning tools
We take care of you
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24/24 concierge lodge
Direct phone liaison
Fire detection
Private entry
Swimming pool
Baby carriage
King size bed
Bathtub
Wi-Fi
Workspace
Television
Minibar
Air conditionning
Room service
Additional details
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This physical location isn’t the most pleasant, but I’m reviewing my experience with the process and employees. Most employees are EXCELLENT. They inform you pretty well during your initial visit. They seem to have the process in place pretty well. Yes, the first visit is a bit of a drag...I almost walked out in the middle of the process. I’m glad I stayed! It was worth it. Octapharma Plasma Oakland, take good care of your good employees so they stay! 😁
Although the staff was really friendly I’m extremely disappointed that the website is completely wrong about everything. First of all, location: I had to go around the block twice to discover that it isnt at 7200 Bancroft Ave anymore. It’s close to the Taco Bell and McDonald’s, behind where it used to be. Second, the website says first donations last about two hours. I came prepared for 2 hours. When I got here they said 3 hours. All I did was to waste time and gas coming here. I’ll try again on another day and maybe, hopefully, change my review.
The staff here is AMAZING!!!! I feel the only people that complain in the reviews are the ones that give the staff a hard time for just DOING their job and following company policies!!!No one has been rude and all the women and men that work there are efficient. Nakayla, Keisha, Zuhal, And Micah are really friendly, through and always professional! I was in the center today when a rude unstable man gave The girl a hard time for helping with his fingerprints. I will say they need security.. its mainly women and they always have to protect themselves from the harsh people that comes in and be rude, speak threats and harass them. Other then that I think this is an AMAZING center, with AMAZING staff!!!!!
The first time was kinda long but once on the donor floor the process was fast and easy. My experience was made more relax because of the great staff. Also mary made sure I was comfortable the whole time while maintaining a humble fun bubbly personality highly recommend
It was terrible experience, in covid times there are people inside with improvised masks or none at all. I saw one person who works there, in the donation area, he wasn’t using mask any protection, he was laughing, talking and coughing with no mask to the donors and at that moment I decided to leave. I don’t feel safe inside and again the mask requirement is very flexible.
This place has had some growing pains since they first opened last fall, but have got everything on track and have done a great job hiring and training friendly and professional staff. Its always exciting to see GiGi, Katrina, Mary, Rodney, and others each week and the extra $400/month in income is helping me reach my savings goals!
The black girl didn’t change her gloves when she took the needle out of me or my girlfriend. Idk why the company alows gloves not to be changed. instead of fishing for compliments on reviews to make this place look good. You’re going to jeopardize my health. There here’s you review you ask everybody to do.
I been to octapharm plasma 3 times and each an every time was great the staff was an is amazing Im scared of needles but each time I was in no pain. I felt comfortable an pain free thanks to the amazing, patient, staff thanks Octapharm plasm I look forward to continuing to donate. Thanks for allowing me to share my experience from beginning to end. The young lady who helped me Katrina today an other days is an awesome person Thanks again
I started donating plasma 37 years ago, in Long Beach, Los Angeles and downtown Oakland. The Oakland location at Eastmont is the cleanest, welcoming, courteous and professional center I have been to, I especially like the fact that the staff go above and beyond their duties to make new donors feel comfortable and less anxious. Im not afraid of needles but for those who are dont worry the staff is excellent. Helping to save lives is a wonderful feeling and the cash aint bad😉 Tamara Wilson
Called multiple times to ask what time they stop taking donors and no one would answer the phone. Decided to try to come down anyway. I came from San Francisco just to be told that they stop taking new donors at 3pm and that there was 1 nurse left but she’s not taking anyone. This could’ve have been avoided if they would’ve just answered the phone.
I’ve donated at various centers, the customer service could be better. And let me say it again “customer” there is no “donor” when making money in the process so don’t sugar coat the review. You walk in you can see girls just talking in the front. I felt like a pin cushion being stuck by a trainee multiple times, I was told my vein was small, how is that possible when my vein sticks out? Hire more competent people with confidence. And what would talking to a manager do to fix the bruise on my arm ? Nothing. Yes I know you’re sorry that happened and you care for the “donor” the phlebotomist said we’re new. So that’s ok to work in mediocracy ? Oakland octapharma get better.
Very professional and caring for the patients who have been here to donate I like the fact that they actually interact with the patients with conversation witch makes the time fly they are great with making sure your as comfortable as possible while donating I always enjoy the little conversation with Mary and Rodney ... sincerely Jarrod Prince
The wait was not long at all and they are pretty Speedy about the process of becoming a new donor I meant with a nice young lady named Mary she was very sweet and very accurate with her needle stick I appreciate the atmosphere and the friendly hospitality I give 5 starts
The staff at Octapharmaplasma are kind and professional. Gina, Mary, and Trina make sure that I am comfortable with the procedure for donating plasma. The staff is extra reassuring for people who may not know what plasma donation is all about. I will continue to go to Octapharmaplasma.
I get off work hoop on the bus smoke some of Oakland’s finest and get to lay in the bed they don’t trip off the weed they Aint the police to drug test right after I’m done I hit Taco Bell across the way or I go cop another pre roll we can’t be sleep while we in there.
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4.5 (115 comments)
Review №1
2022-07-27I really like this place! I have always wanted to donate plasma but I’ve been a little nervous. This place made my first experience pleasant, informative and fast. What I like the most is that all the staff are incredibly kind and welcoming. Awesome customer service, highly recommended.
Review №2
2022-06-16Ive been coming to the Oakland site for a while now. They all have such a warm and family like environment!! I want to especially say GREAT JOB to;*RobertGeorgeJonKiesha... and anybody I forget.Love you guys see you Friday ✌️💪🏿💯💯Art
Review №3
2022-04-26The wait was extremely long and the staff didn’t take urgency with the people waiting for their turn. I was told in the beginning that the process would take 2 to 3 hours for a new client and I didn’t even finish my check-in process within that time. There was only like one person trying to attend to everyone waiting and the rest of the staff was very unprofessional and laughing and joking and making their environment very “ghetto”. I didn’t even finish my donation process because I felt my time was being wasted so I chose to leave. I don’t need 100$ that bad and it doesn’t seem like they wanted my donation that bad either. I think if you looking for a place to donate you shouldn’t go to octapharma plasma.
Review №4
2022-06-24I would like to say Keisha is wonderful. Young lady keep that spirit and happiness that you share with the clients. I cant leave out Robert keep it up buddy.
Review №5
2022-07-09Personable and helpful staff. Once youre in, it all moves quickly.Bring your ID, SS# and an official piece of mail to get registered. The first initial visit will take 3 hours max to get you in.
Review №6
2022-07-27Its nice getting paid for doing practically nothing except watch a movie. The staff is professional and friendly..... its like Cheers, where everybody knows your name! No down-side except a little mark on my arm.
Review №7
2022-09-17It was very fun and SOSo So relax I can Weight to start my next appointment
Review №8
2022-05-07Whatever you do, DO NOT ALLOW Brianna TO STICK YOU!!! I do not understand how shes been a phlebotomist for 6 years, and is as atrocious as she currently is... Its actually impressive how God awful she is. She caused major trauma to my tissue, by forcefully pushing the need THROUGH my vein out thr other side! Then she wondered why the machine read no flow. The girl next to me also had issues because of the damage Brianna caused, and they had to return her blood to her. This is coming from somebody whos a former phlebotomy. In all my decades of life, Ive never experienced a venipuncture so utterly violent. She should not be allowed near people donating!
Review №9
2022-08-28Do you need a social security card? Or just a SSN? Would you guys take a w-2 as proof even if it doesnt show the full SSN?
Review №10
2022-07-23Very much professional and had a good laugh every time I visit to donate...