Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (137)
Donnetta was the sweetest funniest mattress saleswoman I have ever done business with. If you’re looking for a new bed, definitely go talk to my girl !
The Sales Rep, Heather, was awesome! She was very knowledgeable and helped me find exactly what I was looking for! And it was a quick and painless transaction.Thank you so much Heather!
The service l received from Heather at your Lone Tree location in Antioch was outstanding..She was knowledgeable of the bedding manufacturers which tremendously assisted me to make an informed decision to cure my junk sleep Excellent customer service skills and patience too..Heather is an asset to your company...Thank you Heather !!!
Donnetta was very helpful during our process of getting our mattress for our new house. Excellent service.
Heather was very professional! Had answers to all my questions! Steered me in the correct direction to the perfect mattress! Highly recommend!
I walked into this establishment and from start to finish my girl Donnetta helped me find the perfect mattress I highly recommend speaking with her she’s amazing!!!!!! Thank you!!!!
Excellent customer service. Howard was knowledgeable and walked us through selecting the perfect mattress for us. If I could rate Howard it would be 100 for putting up with our many questions. I will refer anyone I know to Mattress Firm and Howard for Excellent service. Thank you for making our experience easy and painless..Regards Daphne McMullen
Excellent costumer service from Eduardo. He listened to our needs, answered all our questions, and helped us find the right mattress for us! Highly recommend Mattress Firm.
I must say I love ms DONNETTA she gave awesome details and made sure I went home with the mattress I needed.... thank you so much for showing me just what I need and taking your time with all the questions I had. YOUR AMAZING definitely will be back ❤
Great customer service! Donetta was amazing and very informative. She was able to help us pick the best bed for us and got us a great deal. We love our bed. Thank you Donetta!
My wife and I needed a new mattress and bed for my mother-in-law who is over 70 and recently moved in with us. She speaks only Serbian so my wife had to interpret. We were helped by Howard Kinsel who understood our communications issue, took his time, and listened to her needs. We ended up purchasing not only the mattress, but Howard explained the benefits of an adjustable bed especially at her age where getting out of bed can be difficult and painful. The adjustable will make it so much easier for her. We also purchased the sheet set and mattress cover as well as an additional sheet set for my wife and I’ split Cal King. After it being a bit overwhelming, I asked Howard if we could just think about it over lunch. He agreed and sent me an email that made our buying decision and purchase easy and trouble free. We didn’t even have to go back to the store. I literally bought it right online while enjoying lunch and it’s being delivered in just two days. Thank you, Howard!!!
Five stars all the way! Donetta was fabulous. She was so professional and so knowledgeable about all the options open to me. When the mattress I had chosen wasnt available, she instantly knew which one would be comparable. She could not have been more helpful and Im so glad I chose this store to visit to help me solve my sleeping issues.
Sales persons very knowledgeable. Immediately greeted when I came in the store. The store was clean and had a large variety of mattresses and frames to choose from. I left and came back and was welcomed by name. They allowed to to take my time to pick the right mattress and frame for me..
Donnetta was amazing. Thank you for all the time you spent answering our questions. You made the process easy and we had a great time making this purchase...
Donetta is the best. Even though we didn’t buy a mattress at that time she was friendly, professional and knowledgeable of what we were looking for.
We had a great experience working with Neah. She was very knowledgeable about all the different mattress options and was able to answer all our questions. Never felt any pressure in purchasing a mattress which made a big difference for us. We have walked out of a mattress company previously due to being pressured to buy now. Neah was the difference in us purchasing our mattress. Happy to purchase in our home town!
Both employees there were super friendly and helpful ! Eduardo helped us choose the best bed that was right for us and process was pretty quick and easy to understand!
Kim the in store sales woman was amazing. She was patient with us, answered all of our questions honestly and was never a pushy saleswoman. We went back and forth between a few beds in the store. She helped us chose the right one for us. Her customer service skills were perfect! We truly felt that she cared for us and was very helpful catering to our needs. I truly recommend her as a salesperson. Her knowledge and information was priceless! It took us two weeks and a lot of store visits to finally chose the bed we wanted. Not once did she pressure us into picking just any bed. She even sent us home one evening to make sure we were making right decision on our bed purchase. Once we purchased the bed, it was in our home the following morning. The two gentleman that delivered the bed were respectful, on time and very fast. This whole overall experience was a very positive one. If you are looking to purchase a bed a highly recommend Kim! The delivery men were awesome as well!
I had a great experience at this location. Shawn the assistant manager was very informative and very patience with me and my husband and the thousands of questions we had. I love a company that do not just try and sale you something but provides you knowledge about the product and which one would be best. In addition Kim who was another customer service rep there service was amazing. She taught us so much information on different pillows and which ones were good and not so good depending on how you sleep. The location gets 5 stars. Great Service.
I a very pleasant experience while shopping for my new mattress. Ms. Stewart was not only professional and very nice she was also efficient. Ensuring we understood all the return fees and procedures and also went through what to expect when we get the mattress. If I owned a store then I would love my entire staff to be just like Ms Stewart.
All I can say is WOW when it comes to the service that I received during my visit to this Mattress Firm location !!!!I had the absolute pleasure of being assisted by the lovely and knowledgable Donnetta Stewart. I anticipated all kinds of confusion because I was going in to pick a buy a mattress to replace a warranted one I had purchased for my mother about 5 years ago as well as to purchase an adjustable frame as a surprise. What made this experience was the fact that Donnetta was 100% transparent in letting me know that she had not done this particular transaction before and asked that i be patient, all the while assuring me that she would take her time to provide superior service. She called her manager on the phone and they stayed on the phone until she had everything under control. She continued to check in with me to make sure i knew what was goin on. The process took longer than anticipated but I had nowhere to go, so it was all good. Donnetta was so friendly and personable always maintaining professionalism. We laughed so hard at so many different topics. Her sense of humor was an absolute joy. she was so good that my cousin who was with me, also purchased a mattress and adjustable bed frame. Mattresses are expensive these days and you need to feel good about having the knowledge and assistance to make a good purchase. Donnetta was all that and a bag of chips !!!!!! Ill be buying myself a new mattress soon and although I live in oakland, I am willing to drive the 30 plus miles to do business with my new homie, Donnetta. Thanks so much for a wonderful experience.
After many many years I decided it was time to purchase a new mattress. My choice was the adjustable frame and mattress that would allow me a comfortable nights sleep.Today I visited Mattress Firm in Antioch across from Dennys. The staff was friendly and professional. The show room allow you to see all the available options.I would like to compliment my sales associate Donnetta Stewart. She took her time to ask and understand what I needed. She was patience and showed me mattresses that would give me the comfort I need.Donnetta has excellent customer service skills, very personable and has a great wealth of knowledge. Thank you. I feel good about the purchase I have made today.
This place is awesome! I walked in with my boyfriend a couple weeks ago with no intentions of purchasing, but Neah who was working that day gave us a great deal we couldnt miss. Weve been needing a bed for so long and we had no clue which bed to get, but she moved us in the right direction for our perfect bed and we were able to get a great deal that catered to us and our finances, plus a really cool adjustable bed base. Our mattress is also sooo comfortable. Thank you so much Neah!
Bought a mattress and pillows from Donnetta, wonderful experience!!!! Such a lovely experience and a great person to deal with!!!
Buying this bed was as easy as it gets. Neah was so patient with me showing me every bed in the store. Didn’t rush me or make me feel pressured. She’s friendly and a very genuine person. I highly recommend her. Thank you.
We were greeted by heather who knew everything there was to know about the products and made it easy to decide what was best for us. Thank you heather
Donnetta is very knowledgeable and patient she made shopping for a box spring and pillows she fitted me for the right pillows.My experience was actually fun she definitely deserves 5 stars. I’ll refer family and friends to Donnetta thanks you!!
Donnetta was awesome. She showed me all of the choices and went over everything. She is an asset to your company. I had met her when I was first looking and came back to her because she made me feel welcome and valued.
Enrique was very helpful and knowledgeable with all the beds my girlfriend and I tried out. It being my first time buying a mattress I had now clue of the process or what compose of a good mattress to make you have quality sleep. Im glad I went to Mattress firm and would definitely recommend people to Enrique. Thanks for the great service!
Enrique was awesome in helping us select the perfect mattress for our needs. Initially we were just shopping to see what our options might be to replace a mattress that was causing some back issues. I had done some research and had somewhat of an idea of what we might want but still had questions. Enrique was very knowledgeable and aware of the different requirements for sleep issues. I cant rate the mattress yet as it will not be delivered for a couple of days, but wanted to recommend Enrique if you are considering on making a mattress purchase. No high pressure, very knowledgeable and willing to work within our budget.I am especially pleased that Mattress Firm Gives you a 120 sleep night trial period that if the mattress doesn’t work for our needs, we can return or replace. Thank you Enrique for making this a very pleasant decision process. We highly recommend this Mattress Firm location.
Donnetta was very helpful and friendly great Costumer service. Definitely recommend coming here. Walking out very satisfied and happy.
Donetta is great! We came in looking for a mattress and she gave us the honest run down for the selection they have and it was informative and helpful! We ended up getting a temperpedic here, great service fast delivery 10/10
Great experience so far with Mattress Firm Antioch. I went on my lunch break to see if a particular mattress was on the showroom floor with no intent to purchase until after I got off work and had more time to pick out what I wanted. Kevin not only listened to my needs but showed me a few options within my budget. He didnt try to up-sale me (which is a turn off) but instead he really listened, gave a few suggestions, and tips on what to do when my items arrive. Kevin is down to earth yet professional. The most impressive part I was out and back to work on time! It was a complete pleasure doing business withMattress Firm and Kevin. Looking forward to my delivery that was set up within two days. You cant get better service than that!
Neah was super awesome and incredibly attentive to our needs and requests. With mattress stores often you can get an experience of a car dealership where you are being upsold the minute you cross the doorway. Not at this location. Neah went above and beyond to make our shopping experience pleasant and helped us to find exactly what we were looking for. Rarely these days you feel valued as a customer, well, we certainly felt it at this location. We can’t say the same about other stores in the area, which we visited a day prior. Williamson Ranch MF is hands down the best and most professional. Save yourself some time and come here first. We are so pleased and grateful that we got what we wanted for a great deal too 👍
I needed a full mattress for my sons new bunk bed after shopping around we ended up at mattress firm in Antioch.Enrique was great he answered all our questions and never felt any pressure, we even left (never the parking lot) and decided to walk back in and purchase the full mattress, he mentioned the great sales they had and we decided to get a much needed queen mattress as well. Again Enrique was very helpful we were very back and forth and had a million questions he took his time to explain everything thoroughly. I have not received my mattress’s yet but i do appreciate the next day delivery.
Donnetta was great and so helpful! Thank you for making this such a smooth process. We love our new mattress!
I highly recommend this place when you’re in need of a mattress. The to go sales person is Enrique. Enrique was able to help us choose the exact kind of mattress that my husband and I were looking for. He is very professional and knowledgeable. He went above and beyond to gives us the best deal and we couldn’t be any happier. I highly recommend him when it comes to your mattress needs and finding a good deal.Thank you Enrique!!!!From Kevin and Maggie Enriquez
Went in there just to see mattresses. Kevin was a very knowledgeable sales person. Not pushy at all and has a great way to present the options. It was a great pleasure stopping by and learning so much about mattresses and how they would take care of their customers. Would detonate recommend this store
Just bought a bedroom set and since we upgraded in bed size it was time to shop around for a new mattress. Its been a while since Ive shopped for a mattress and was not aware of all the new modern features of mattress nowadys. Anyhow, we were greeted by Enrique when we walked in, very friendly and helpful. He asked us a few questions and then showed us our different options of comfort and budget wise. There was no high pressure sales pitch. After learning more about our options I knew I wanted to get a mattress that we were going to enjoy and get the most out of, like an investment. Although, Enrique showed us options and did his best to run numbers to keep us within our budget we did decided to go a little over out budget. Thank you Enrique for helping us out. I will be back for those pillows and sheets real soon.
Went in to look for much needed mattress. Rog helped me. I am turned off from pushy salesman and will leave for that reason. I was thankful he was not like that. My experience there was awesome. He explained the current sales, answered questions and was great to work with. I will have new mattress next week as the one we liked was a popular one. Looking forward to sleeping better.
Very knowledgeable and friendly sales person. Offered lots of different choices. Listen to what I wanted and needed. She took her time and did not rush. I was referred there by my niece who had went there on Sunday and purchased her mattress. It wasnt from Kim but she was very happy with the place and thats why I went today.
Kevin was courteous, knowledgable & thorough. Not only did he help me tremendously with the selection process, we also met minds as professional people; and he made my experience of purchasing a new bed very positive. Thanks, Kevin and Mattress Firm!
My wife and I came in to buy a new mattress for a new home we recently bought. We were helped by Enrique and we were blown away with how knowledgeable he is with all of the different products. He worked at our speed and listened to all of our needs. Thank you Enrique for all of your help!!!
I went to Mattress Firm with an idea of the type of mattress I wanted . . But upon entering the store , I was slightly overwhelmed bc of all the options . Sean was very patient and helpful .. he helped me find my pillowtop hidden treasure! He was extremely kind and let me know about all the current sales . I’m super excited about my purchase . Yay !
Susan Putnam was wonderful to my family and I when we came to purchase our first mattress for the new year. She was both knowledgeable and enthusiastic about her products there at the store. She was also kind and patient to us which stood out to me because we came in there knowing that we wanted a new bed, but that was about it. She allowed us to try as many beds as we could to get an idea about our comfort level. when she saw that our levels were not the same she worked diligently to help us find a mattress that we could sleep on together peacefully with minor modifications. Plus the bed came the next day and the delivery team was equally as pleasant. the whole event was definitely a healthy and positive experience and we would do it again if we had to.Thank you, Susan
Raj greeted us as soon as we walked making us feel very welcomed. He began by asking use a few basic questions and showed us a few choices that fit what we were looking for. He broke down prices and showed us some other mattresses he thought we might like. He made the process quick and easy and we were surprised when he said it would be delivered the next day! Overall a great experience.
Donetta was excellent as was Lindsey. We will be very happy with our tempurpedic!
This store is great! We at the last minute needed a mattress for my young girls and the gentleman who was working was very helpful. They didn’t have the mattress in stock at his store but found it at the concord store for me and my family to get. He called them and confirmed they had it. It was about 30 mins before they both were closing and he told the other store we would be there to pick it up by 8 if not 3-5 mins after 8. They told him no problem! So we did our transaction and got all our paperwork and got in our truck to head over! We got to the concord store 2 mins after 8 o’clock and was very very very disappointed! After telling us they would be there for us to get the mattress they didn’t! We were only 2 minutes after 8 but the were locked up and gone! I understand they were closed at 8 o’clock but they didn’t have to tell us they would stay for us. We drove all the way from Antioch to concord to make it to get our mattress we just spent a lot of money on. We even called the Antioch store back and they were still there and answered and even tried to call the concord store back just to tell them we were outside waiting. The gentleman at the Antioch store was amazing and helped us tremendously! But the concord store! I would never ever want to deal with them again! Very very very unsatisfied!
Kevin was a real help in choosing our beds for our family his outstanding knowledge of mattresses and what would suit our needs you could tell he definitely listens to his customers . He went above and beyond for us and are happy we chose mattress firm and its because of his quality customer service
Kevin was an awesome salesman. He was polite and not pushy. He answered our questions and was very professional. The delivery went smoothly. Enrique was also very helpful in further correspondence. Thanks again Matress Firm Antioch for a great experience!Johnny K. Pittsburg, Ca
Kevin, a salesperson at Matress Firm, at the Antioch, Ca. Lone tree location was very knowledgeable and helpful. He made my recent purchase a breeze. I am very happy I went to this location, and am also very satisfied with my purchase. Thank you Kevin!!, and Thank you Matress Firm!! I would recommend this store to anyone looking for great service at a good price!!Thank you!!!Lamont Byrd
My experience at Mattress Firm was amazing. The person that was helping me was Enrique. He was giving me great details on the bed I wanted and needed plus he helped me budget my mattress. GREAT Customer Service!!!
Heather was awesome!! Very knowledgeable and accommodating. Thank you again Heather!
Had a great experience with sales rep. DonnettaShow me all the in and outGreatly appreciated
Donnetta was a joy to work with, very helpful, and we loved her customer service.
Very polite, informative about the product. Excellent customer service from Donnetta S. Enjoyed my service
I came into this Mattress Firm with no expectations and looking for a simple, full mattress for my small apartment in the city. I was quickly assisted by Kevin (Theobald), who not only showed me a myriad of options in my budget, but helped me realize I was actually a medium person as opposed to a firm! He was patient, kind and helped me find the perfect mattress, a simplistic bed frame and a few other things I needed for a great deal. Ill definitely be referring my friends to this location and to him in the future!
My husband and I recently got married (yes, during the Coronavirus) and were making our first mattress purchase together. Therefore, we know nothing! We searched online, but didn’t feel comfortable making a purchase without trying it.Luckily, this location was open. What a treat that we were serviced by Kevin T. He is incredibly knowledgeable about mattresses (Serta, Beautyrest, Purple mattress, etc.) and gave plenty of useful advice that helped us choose something that was a good fit between the two of us. He catered to us personally by asking about our sleeping habits and considered that we would be moving a few times in the future, so would likely need a mattress that’s easier to move. We never felt pressured to buy anything. Kevin was honest about the prices and tried to stick close to our budget. He made the experience enjoyable, encouraged us to take our time, and is quite relatable. We walked away feeling more informed and feeling good about the price we paid for what we ended up getting. We highly recommend asking for Kevin.
Kevin, the sales rep was very knowledgeable as well as very pleasant to work with. He gave us lot of information about the products and made it a very pleasant shopping experience. We bought a queen and a twin mattress on the spot because of Kevins professionalism and personality . I would recommend anyone looking for a mattress purchase.
I wrote an initial review based on my instore visit which was positive at the time. Now, my positive experience has turned into a wild goose chase! *Beware and check your method of payment for unauthorized charges...LARGE unauthorized charges. Apparently Im not the first person on Mattress Firm Review website with this warning. This happens not just via web purchases but instore as well. Still waiting for unauthorized charges to show back in account...I am not happy at all!
Got a bed there 6 weeks ago, a little stiff so today I exchanged it for the bed I really wanted and was out of stock then .It will be here this Sunday. Easy exchanges & fast!!Well to return & pick up bed they charged me $272.00 to get my new bed. OUCH, wont do that again EVER!!!!
Mattress firm of Antioch is a shining example of the customer coming first.Had the most comfortable nights sleep like I havent felt in years.I would recommend THIS location for your purchase.Ill never shop anywhere else.
I went in to Mattress Firm and was met by their associate, Donnetta Stewart, who went above and beyond in helping me find just the right mattress for my needs. She was very professional in knowledge and expertise
Super great service, gave us a few discounts! Kevin has excellent customer service and very polite and informative! He didn’t pressure us into buying stuff but we went in and bought more than we planned just because of his personality and generosity. Highly recommend MattressFirm for your mattress needs!
Donnetta is a master and so pleasant. Very knowledgeable and helpful.Thanks!
Went in today looking a basic fix to sleep problems my wife and I were experiencing. Different problems/needs. Our existing sleepware is high quality (Macys)but no longer working for us. Mattress Firm helped us explore options in a low pressure but supportive manner. We ended up with a split system, favorable prices, feeling good about the experience.
We went in the first time on a monday to look at what the deal was on Labor Day. We ask for a few prices a few mattresses. We made our rounds to two other stores and found ourselves back to Mattress Firm.Kevin was very informative and approachable (not to mention the CRAZY OFFERS on their sale). We ended up buying two mattresses and an adjustable platform.Kevin run for President... Youve got my vote
Kevin was extremely knowledgeable and friendly. He was so patient with us and helped us make the best choice. Delivery went smoothly and I just woke up from the best sleep I’ve had in a long time! Next time I need a bed I’ll go back here for sure, and I hope I can find Kevin again!
Amazing service. I was helped by Howard, an amazing worker with an even better personality, he worked with me to get me the best prices, truly couldnt be happier :)
We purchased a new high end mattress 2 days ago from this store and had it delivered today. Needless to say, the delivery was flawless and the delivery guys were polite and curtious. They even offered to help us with any thing we needed to move around. They took all the time needed to for a precise set up.But most importantly is Virgil Luckett the store salesman who made the purchase happen. He was the first one we talked to at the store. We sensed immediately his honesty and became determined to buy particularly from him which we did the following day. Frankly, we never thought we were ready to spend about $4k on a mattress but Virgil gave us such a sweet deal and was so generous with us we closed our eyes and went for it... We also met his boss Kevin later who also greeted us with courtesy.
I’m very happy with my purchase. I had a lot of help and all my questions were answered quickly! Very glad I came to this location to purchase my new mattress.
I walked in the store having done my research online and having two large stores to that I was planning on getting pricing/quality comparisons.Enrique embraced my internet deal shopping preparation, embraced my mature shopper status, which meant I was going to make quick in firm decisions, and together we came to a quick purchase decision, along with a quick purchase delivery decision, and a quick “I’m walking out the door highly satisfied experience”. One store shopping and done.Thank you Enrique.
We were helped by Donnetta. Such great customer skills. She is the best, answered all our questions. We’ll definitely recommend her to our family and friends.
Donnetta Stewart is AMAZING! She asked all the right questions, and was able to point us in the direction of the perfect bed for us. If your thinking of investing in quality sleep, go see the Donnetta.
I enjoyed the way the employee helped me and trying out the mattress .
I really enjoyed my experience at this store. I would always pass by but never went in. I decided to purchase a new bed and the service I received was excellent. Enrique was nothing but very nice and patient. Very knowledgeable. If I would suggest a store to buy a bed it would be this location.
I came in looking for an comfortable buy affordable that’s exactly what I got I was helped by Enrique Davidovich , he was very very helpful a wonderful employee honestly made me wanna come back for more mattress that I don’t even need. I love the mattress I picked and I also love the way the store is ran very professional all around and comfortable thank you I really enjoyed my experience ,looking forward to my bed😝😂
Enrique is thee BEST hands down. He has patience & the knowledge. He help us a great deal. YES I will refer a friend. YES we will be back if need be. Enrique get 5 STARS. The cleanliness of the store also gets 5 STARS.
Kevin really helped us pick the right mattress for us! He helped us with every detail of purchase. My husband and I are very happy with our purchase! Kevin is the guy to go to for questions and concerns, he helps you every step of the way!
The salesman was polite, answered all my questions and wasnt pushy. If I need another mattress I will go to him first. He made sure I understood the invoice as well.
This was my second time Im the store from about six years ago when it was Sleep TrainThe store is still clean and neat.I was on my way to tge mattress firm by In and out, glad I remembered there was one ckoser go my home. I walked in and spoke to Kevin who was nice and professional. I already had a mattress in mind, but he wanted to show me a slightly better bed with a slightly higher price. I was game because even though the bed is for a guest bedroom, I still want my guest to feel somewhat happy when visiting. Anyhow, he showed me the bed I wanted then the better one. Of course I liked the better bed lol. I decided just because I am on a budget to just go with the one I came in for. Kevin was nice and professional and he offered me different options where I was able to get the better mattress! I was so excited! And the mattress is coming tomorrow so my guest doesnt have to sleep on the floor! Whoo hoo! I recommend going to see Kevin! Nice guy and very professional. He even gave my guest some advice on life after high school!
Irritated beyond belief. Went in on a Sunday and tried and bought a Tula mattress for our RV. Salesman was low-key, and very nice. Told us the mattress would be in the store on the next Sunday and we would get a call to pick it up. No call. No call for over a week. Salesman calls and asks if we picked up mattress and I say no as we hadnt been called. Salesman says hes been out of the store but mattress will be in store on the coming Sunday or Monday (today). Still no call. I was told mattress would be delivered if not here on Monday. Well, I am moving to Oregon on Thursday so that mattress better be here tomorrow or they are delivering it to my new house.If it isnt in stock in the store, get your delivery date in writing with a money back guarantee for late delivery or no delivery. Dont trust them.
Kevin was very helpful in finding my new mattress.He’s friendly and reassured us that the mattress would be sanitized. I’m very happy with my purchase and I will definitely visit this location again! Thanks Kevin!
Enrique was so helpful and awesome! I end up buying a mattress that was needed instead of settling for a mattress that I would have to replace in a year. Thank you Enrique.
Excellent Service geat attitude very helpful and knowledgeable about products and overall store.
Hello,My name is Virgil Luckett and I am the Manager on Duty at the Antioch Mattress Firm located at 4819 Lone Tree Way Suite B next to the Dennys and Big5 (Close to the Walmart). Our closest cross street is Williamson Ranch Plaza. I invite you to come by our location and experience all that sleep has to offer. We are currently offering our Google users 25% off all accessories and a FREE metal bed frame withany mattress purchase.
Actually seeing the material on line that you want to purchase is great...But going to the office having your eye balls on and touch of the product, will give you the satisfaction of youve made the right decision. Thanks Kim for your help. Barbara
I love Mattress Firm. Excellent customer service. When you go to the Antioch store, ask for Donnette!
Easy process and a large selection of mattresses. Service was friendly and informative. We get the bed delivered within 5-7 business days.
Just bought a new mattress from this store the person helping us was Enrique the service was excellent he answered all our questions super helpful and friendly we highly recommended him and this location were very happy!!!
Donetta was very helpful in helping choose my new bed as well as my guest bed!
Hello, my name is Eric Densmore and I am the manager of this location. We are here to help so if you need assistance please feel free to contact us. I also wanted to offer a little incentive, mention this offer in store and receive a free frame with your new mattress set or 25% off accessories. (Pillows, sheets, etc.) See you soon!
Danetta and Andrew are an amazing team. Andrew is very knowledgeable about the product, not pushy, and easy to talk to.
Enrique was amazing!! The store was clean and he listened to everything i said . I’m kinda sad about the warehouse closing at 5 though. normal people work until about 6 .
My experience that matches Sam was very good the gentleman that so this one mattress was kind and understanding and he was a good salesman
The manager was great. I did not come in as well dressed as I would have liked on my lazy Sunday but still received great quality service. I have found this is always a good test for businesses who like making money and this one passed with flying colors. As always this store has treated me well and I will be coming back!!!
4819 lone tree way AntiochWell I just wanted to say that I had a very Wonderful Expirience Wish Jessica sales Associate i didn’t Felt pressured by her everything was very easy going Overall I got a very wonderful customer service experience thank you Jessica
Donnetta was fantastic, she helped me out through and through as a first time buyer, extremely helpful
Donetta was AMAZING!!! She was very helpful and knowledgeable. EXCELLENT customer service!
Great Deals amazing customer service
Howard was an amazing help. Best buy this year thank you
Great experience Howard was great very knowledgeable and patient. Thank you
My Guy Enrique hooked me up with my first tempur mattress Dude is a Gamechanger!’
Donnetta was very knowledgeable and helpful with our selection
Kim was our salesperson ., she was very knowledgeable and very patient.
The gentleman that helped me with my purchase was very helpful and very has great costumer service skills.
Excellent Customer Service.
Excellent service very friendly staff and helpful in picking out the right matress
Great customer service.
Daniel was truly knowledgeable and so patient with all the questions I had.
Next day delivery, loaded and hauled a way old bed in no time, hotel bed, I feel like Im on vacation every night since!
The sales representative Kevin, at the store was very responsive and helpful.
Great customer service and that is what I got from Enrique the sales person..
Purchase and delivery the same day. Cant beat that. The store is spotless.
Excellent service and very knowledgeable staff people working there!
Good customer service, answered all of my questions I had.
Service was great and the employee helped very much
Great price and friendly helpful people working there. Would suggest to everyone to check it out!
High quality customer service very knowledgeable and very helpful
Excellent customer service withEnrique Davidovich.
Excellent sales person
Geeat service just enough attention
Very good
Good service no pressure. Knowledgeable help.
All good
It was awesome🤣🤣
Emajazhane was the best I was looking for a bed frame which she helped me find quickly, I ended up leaving with a pillow and mattress cover as a bundle deal too!
4.9 (137 comments)
Review №1
2022-04-08Mom and I came in February to purchase 2 mattresses. Donetta helped us. We stopped by today again because mom wanted to exchange her mattress with a firmer one. Donetta fortunately was there again. Both times she was very professional, patient and listened to our needs carefully and was very diligent and patient explaining the difference between the prices of mattresses to my mom when we went to exchange today. She deserves more than 5 stars.
Review №2
2022-06-22EJ definitely paid attention to detail and needs. We went in and spoke to her and got a fill for different beds for my daughters wedding gift I was blessing her with and then because I was just at the end to close escrow I couldn’t purchase at that time. A week later we went back and picked up where we left off the purchase was easy and painless. Price was hopefully as good as she was able to do! I believe it was but overall my daughter was happy so that’s what matters
Review №3
2022-03-19I am beyond happy !! thanks to Donetta I was able to finally get my queen mattress. I’m just so thankful donetta was there to help, she is the best ! She made sure I had the best deal, and before that I called the store and she answered all my questions. I got my mattress from the firm mattress store in Antioch. Highly recommend going there, they have the best customer service !Thank you Donetta !! :)
Review №4
2022-02-13Donnetta was so awesome. She patiently showed us options based on what we wanted in our new bed. Friendly, professional and best customer service experience. Definitely recommend coming to see her for a new bed.
Review №5
2022-03-01My 8 yr old daughter and I went to Mattress Firm to shop for a full size bed for her birthday. We were greeted by Donnetta. She was very helpful, courteous, and professional. She took the time to help my daughter figure out the type of bed she wanted without pressure. We left to checkout other stores then came back a couple of days later. Donnetta remembered our names and provided great suggestion and my daughter was excited to have found a comfortable bed. I would highly recommend Mattress Firm at Williamson Ranch location. Ask for Donnetta!
Review №6
2022-02-05We had a very pleasant experience buying a mattress with Donneta helping us. She was very patient, friendly and accommodating. I will go back to the store again for my next mattress purchase. Thank you very much!!!
Review №7
2022-02-25My sleep expert Donnetta was great. She was very informative about the products. She understood what I was looking for, and stayed within my budget range. Kept my shopping experience short and sweet.
Review №8
2022-07-05EJ was an absolute pleasure to deal with when selecting and buying our new mattress set! Her product knowledge is outstanding and she answered any and all questions with no details left behind. Truly a fun experience for my wife and I! Well done EJ, and thank you again! Evan & Kerry
Review №9
2022-07-02Well I must admit, That After Getting off work, I Had No Intensions on Buying a mattress,I Went there just To Look around for a Mattress for my daughter, which she Needed a new bed. But As I Was Greeted by the Sales Associated,EJ(Emajazhane), Im Like, Im Just Looking . But After Talking to her, She Made Me Feel like Family, instead of a Customer. She Listened, and Made suggestions for my Daughter,ask questions about my daughter, just to Get That Feel of her liking. Once I Was Finished, I Fell a sleep on the mattress that She Recommended for my daughter .Lol😂 I Woke up with my Credit card in hand. SOLD! LOL. I also ending up with A Complete Set For My Daughter,alone with another Box Spring for myself 👍 She Worked Magic to put a smile on my face That Day ☺️ Thank you again E.J😊
Review №10
2022-05-31We had the best experience with Heather! She was super knowledgeable, outgoing, and explained all our options. We will be back to shop again with Heather!