Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I was not happy because I had a bad experience online. I went into a store that is an hour from where I live to resolve the issue. When I went into the store I met a salesperson Ricky and “faith in humanity restored”! I found the couch I was looking for, Ricky helped me with some creative problem solving and I left very happy.
When its meant to be, its meant to be. Went to 2 other locations in search of new mattresses before entering Jeromes furniture. No more than 5 steps inside the store, Claudia Arias introduced herself and offered her assistance. Very knowledgeable, helpful and understanding. Thank you Claudia and Jeromes furniture for your services and for providing me with a good nights sleep on my new mattresses.
Horrible experience with this Location, very unorganized and not helpful at all. Went in and found our couch..with little help from the sales team. Then once we go to close the sale thier system goes down so I tell the sales Rep I will just go home and order it online to avoid any issues..but of course she insisted that she could still process the order on her system with no problemwith a confirmed delivery date of 5/26. Needless to say...all problems , no couch, but was charged for it , no help to reslove the issue , and..and of course now have to wait for a refund. Save yourself the hassle and dont go to this location.
There was poor coordination and cooperation between the sales and delivery. I had to call the sales agent and the customer service 3 or times about the delivery scheduling. The sales agent promised and guaranteed the requested delivery time but the delivery kept informing me a different delivery time that the sales agent and customer service told meWhat a headache and frustrating to keep calling them over and over. I had bought lots of stuff from your store was planning to consider your store for things I need BUT because of my recent horrible experience with your sales agent and customer service I DONT THINK I WILL DO BUSINESS WITH YOUR STORE ANY MORE.
Claudia Arias was exceptional today while helping me pick out some patio furniture! Amazing personality, great suggestions, and a beautiful smile! Thanks again for the great service!!
Upon entering Jeromes I was immediately greeted by Marta Judd. She was very friendly and showed me exactly what I needed. She was very informative and patient.All in all a pleasant experience.
The best salesman didnt try to sale us something we didnt need. He let us take our time looking around the store. Thanks great service.
Excellent place to get furniture. Prices are a bit hight,but what isnt these days. You get what you pay for. Marta is the one who helped us til the end ,and was excellent help on helping us find exactly what we needed.
Our salesperson, Jackie, was courteous and knowledgeable. We met her on our 1st visit, and because of her professionalism, we specifically asked for her when we returned and were ready to buy!
Broke my entertainment center during delivery, which I have video of them breaking it and they didn’t say anything in hopes that I wouldn’t notice a big crack in the wood. Now after months of getting the run around I still have not received a new one or even a refund. Will not be purchasing any more furniture from Jerome’s.
Our Associate was Scarlet and she was very attentive, knowledgeable & friendly..I was impressed with the store selections and the prices as always were affordable, I am very pleased with the Item that I selected
DO NOT BUY FROM JEROMES: Heres my HORROR STORY.I bought a couch set advertised Lay Flat w/5 year warranty and White Glove delivery (yeah right). Well they delivered couches that dont lay flat at all. We hate them. I called and they sent a tech out, who agreed they look nothing like the pictures from the store and recommended we get replacements. Long story short theyve sent the same couch set to my home 3 times. THEY WONT REFUND MY MONEY OR GIVE ME WHAT I PAID FOR!!!! How is this legal? Can i sue them?
Overall a good experience but I’m 75 years old and I didn’t appreciate having to stand up and fill out credit information and stand up again to sign the papers. You guys need chairs
I knew what I wanted so made it easy. You always feel like eyes are on you I get it the salesperson is probably making commission so they want the sale but just doesn’t feel good as a shopper to feel like that. Anyways, once ready to order it went rather quick which is good. The only other part I’d have a small grievance with was the didn’t go over the payment plan as thorough as I’d like. I had to ask a lot of questions that I thought would be apart of the payment process.
Came here and walked around for 20 minutes not one person greeted me or asked me for help. I was planning on purchasing a table and a modular sectional. I didnt want to, but purchased the table as i couldnt find one like it anywhere else. I will not be purchasing the modular sectional from them though as i felt disrespected not one person bothered to help me.
Still waiting for my order! Another delay! Been waiting since November! I enjoyed conversating with one of the managers I didnt get her name, she critiqued my table size for me so actually the visit was cool.
Very friendly staff. Lots of furniture to choose from with several different ways to customize to your liking. They have a public restroom and A/C. Overall a great place to look for furniture.
I am taking a star off because my ottoman arrived with a hole on the bottom. I ordered 4 pieces of furniture that one was damaged. I contacted Jeromes and texted them a picture and their reply was that they would have a repair tech contact me. They will come to see the item and then will decided if it is repairable or if it can be exchanged. I do not understand why they cant just exchange it and take the other one and they can decide to do with it on their own. It was packed in the box already damaged because the box has no damage and it was perfectly sealed so it was not during transport or delivery and for sure it was not when I took it out because I was extremely careful as to avoid any damage because I hate having to contact customer service. I am not happy about having a stranger come into the house when I was avoiding that by having them just drop off the furniture. I just hope this is resolved soon and not weeks as other reviewers state.The other 4 stars are because the furniture arrived 2 days after ordering and because the salesman Ricky was helpful and very patient. I changed my mind 3 times before deciding on the furniture I wanted. A big plus was that he spoke Spanish which helped in translating to my mother.
Went to Moreno Valley location; first time visiting store, I walked around the entire store from the front, walked to the left, to back of store where cashier located to the back Cafe sign, around the mattress area, back to the front of the store, not once did any of the staff greet me, ask if I had any questions, I located the sale item that led me to the store, took photos with my phone and again nothing from the staff, I saw 1 employee offering a hand to 2 ladies outside in pick up truck; get recliner chair in flatbed, that was the extent of my servicing observations for this location, I ended up taking my business elsewhere; spent $6k at Mor Furniture
We arrived to view a bedroom suit and sofa . Tim ( 6’5”) was our sales person . Tim was informative straight forward and assisted our purchase . So pleased with our 1st experience at “ Jarome’s “ !! Thanks to Tim for such an excellent experience . 😀🌾😀 ….. We’ll Be Back ….👍🏽
Amazing customer service! My sales person was named John. He was very helpful, not pushy and very attentive when I went to purchase. I love their selection and is a one stop shop for anything you could possibly want for your home at very affordable prices!
Tim H was very helpful and went above and beyond with customer service from the very moment we walked. He was very transparent but was not a overwhelming sales person. Thank Tim 6”5
My 92 year old mother and I had a great sale guy! He was very attentive to my mother. Thank you for your assistance.
The experience was great everyone was very friendly and helpful. Prices are amazing. We will be doing more business here in the near future.
Excellent service. Sean was able to see my vision and helped pick all the dinning furniture and handfuls of other home furniture items.
Their shipping is expensive and the delivery is unreliable. Incompetent workers . They need to hire quality workers when it comes to delivery.
Customer service was Good. Placed my order in the store. With no issues. Delivery was 2 days after order. I also was offered protection plan for 5 years for a Low Cost. Which I gladly accepted. I am happily with my order and happy with the manager helping me during the purchase. He was knowledgable about what sofa I wanted and if it was in stock. He was very informative about the protection plan as well. Thanks. I will return for feature purchase for my home. Clean store well kept.
I had never shopped at Jerome’s before but was pleasantly surprised at all the selections and the very friendly staff and excellent customer service.
The over all experience with the wonderful sales associate TIM made my shopping the best, didn’t know what I was going for an I explained what we needed an he was honest an upfront an got us what we needed an wanted. Thanks Tim for ur help
Bought the dining room set as supposed to arrive before thanksgiving showed up 4 days late and one of the seats snapped as soon as someone sat down the chair snapped. First bad experience.... let’s see if they can fix this.
Our experience was great. Claudia was very helpful and knowledgeable with the choice and selection of our purchase.
Brian was great and kind to my elderly mother who we were buying a new recliner for. Great service.
Shaheen Manzurul was so helpful and very kind such great customer service and help us get our furniture I left very happy thank you.
Fair prices for US made furniture. Claudia was kind and was attentive without being pushy. Wish more sales people were like her
They are helpful and good customer service . The girl who is the manager at rancho has went above and beyond in helping me thank you so much !
My partner and I were on our way to another furniture store and decided to stop at Jerome’s in Moreno Valley on a whim. I am so glad we decided to stop here. We had an amazing experience. We were greeted by Marta as soon as we walked in. She gave us time to look around on our own and checked in on us a few times. She answered our questions once we were ready. Marta explained every detail to us; price, delivery, protection plans, etc. We never felt pressured to make a purchase and overall felt very welcomed. We decided to buy two couches, end tables, and a rug. We will be returning soon to complete our furnishing needs and we hope to see Marta again! Thank you!
Out of curiosity, I decided to stop by and check out the tent sale. I did not expect I would end up buying furniture. Just could not pass up the great prices of the dining table and patio furniture. I could not have been more blessed also to have Jackie help me out with the sale. She was very friendly and helpful. I may be back for more this weekend...😇
It is hard to find personalized service anymore. I was greeted when I arrived by Jacqueline. She was informative without hovering but checked on me as I browsed the store. She was very knowledgeable, helpful and very patient as I am furnishing most of the rooms in my home.The prices are amazing for the quality. A large custom quality couch for under $900? Yes, I order 2! I found my new dining set and mattress as well. If you spend a certain amount no finance charges for a few years and delivery included in my area. I was dreading shopping for furniture but found everything at Jeromes!
My fiancée and I were helped by Ricky and his expertise is out of this world! He made our mattress purchasing so much easier. His customer service is amazing! He is a great asset to Jerome’s.
I had a great experience shipping this Jeromes. Clean. Week laid out. Great mattresses too this smart mattress in incredible!
Great experience today at the Moreno Valley location! Salesman Tim greeted me with a smile and optimal customer service!! Made my purchase and was on my way! Go see Tim for great customer service
Great customer service from Walter Caballero. He was very informative and a pleasure to meet.
Tim 5’6” was friendly and knowledgeable. We enjoyed speaking with him. He was eager to show us what we wanted to see. I highly recommend him.
I visit Jeromes Furniture store day before and was greeted by where does Super professional sales agent name Bernie. She was very patient with me throughout my indecisiveness. Very insightful to me as I was try to describe what I was looking for. She made it a pleasurable experience and I was able to get exactly what I was looking for.
We were so happy about the prices and the quality of the furniture. The accessories were amazing and I could have spent $1000 on just those! Our sales rep Shaheen was very helpful and walked a million steps while helping us with our purchases. No pressure sales and Shaheen was around whenever we had questions. Can’t wait for delivery! Thanks.
Tim was our salesman and we couldn’t have gotten a better person to help us. Tim was knowledgeable, patient and such a nice man. We are so happy with what we picked out.
Worst company to deal with bought a bed on August 17, 2021 delivered with messed up remote took 2 weeks to get remote now base is not working went to store they tell you call customer service finally got hold of them it will take 2 to 3 weeks to get the control board and then they they will mail it and as I will receive the part I update them I got part then they will try to find tech to come and install it .Best part they cant find you in the data base but took almost $5200.00 for the bed . Customer service want me take picture of receipt send it to the number provided which it will take 24 to 48 hours for them to get the receipt .Just want to update all the future customers who want buy from Jerome please see the review before buying . One star I am giving because I cant post my review if I don t give them one star.
The sales rep ‘Shawn’ is amazing. This is the third time I’ve come back to Jerome’s to make a purchase and made sure that Shawn helped us.His mannerisms and product knowledge are excellent and he treated us like a member of his family. We’ve bought 2 complete bedroom furniture sets and a living room set from Jerome’s. The quality is excellent. The service is on par.
The sales associates Tim and Claudia were super helpful and answered all of our questions. They made the process enjoyable and pleasant. I truly appreciated the help and would recommend getting your furniture at Jerome’s.
I walked in looking for an 8 x 10 rug for my living room and was approached by a very nice lady I think she was Andrea, but I’m not sure that’s her name dark-haired. Nice gal. We clicked right away because she just seem to pick up on what I wanted but she didn’t bug me she walked off and let me look when I found what I wanted I waved to her from across the room and she came on over. That’s my kind of sales representative, someone who doesn’t follow you.I bought a beautiful rug easy experience very pleasant and I’m very happy with the rug that I got great price for a very good carpet. I would recommend shopping here any day.
Went to Jeromes to get a couch . Bought one and when we got home my lady didn’t like the color so I had canceled the order. Went back to a different jeromes and special ordered a couch with different fabric but had to pay extra to keep the same cushion style which I think is ridiculous considering I am already putting 25% down for the order . Other than that the sales lady was very helpful and made sure we got what we wanted and was very Informative to us about what the exact costs would be. Hopefully it gets here quick and I’ll forget all of the upcharge when I come home to my deliciously comfortable couch
4.5 (199 comments)
Review №1
2022-02-11I was looking to purchase my first living room set, and brought my 2 young children with me to test out the furniture late in the afternoon. After an hour in the store my kids were restless and arguing/laying in the middle of the floor. My sales associate Tim was so patient and helped me get the sparks notes highlights of each piece I was looking at, while giving me space to test it out and tend to my kids. He measured every piece against my room specifications and got creative to find me the right sectional. I came back the next day without my kids and was able to get the full sales experience, again with Tim. He walked me through what to expect from payment to delivery and even helped me find the perfect pillows, rug, and end table to compliment my purchase. I’m so happy with my first big home purchase and appreciate the customer service received.
Review №2
2022-06-21John was our sales person and he was fantastic and very helpful. He wasnt pushy like most typical sales people, but he was extremely helpful with any questions we had. We would definitely recommend Jeromes furniture off of Day st and make sure you ask for John.
Review №3
2022-06-01Loved Jon. No pressure selling. He gave me my space in letting me roam after listening to my needs and showing me a few specific items. Was very informative and kind to listen to me rambling on. Your selection was very nice. It hasnt been delivered yet so I cant give my opinion on that end. Kind of sad that since Covid we now pay a couple of hundred dollars more to have delivery actually into the home. It doesnt prevent the possible spread, just a way to make more money.
Review №4
2022-04-21I have purchased most furniture I have from Jeromes. I love the Bergamo sleeper sofa which I have owned for several years. I just purchased the Henley and cannot wait to receive it! We had the Baldwin for 3 years and it was one of the most comfortable sofas we have owned, we just wanted a change. The staff at the store are always friendly and so helpful too! Delivery is great too they deliver and put the furniture together exactly where you want it.I do recommend fully reading the description of the furniture and checking it out in the store prior to purchasing.
Review №5
2022-06-07Claudia was our Sales associate. She was very pleasant and helpful. She immediately showed us exactly what we wanted and we were greeted as soon as we walked in by her. Will definitely be back for my house needs.
Review №6
2022-02-13Great customer service, great prices, great quality furniture. The only drawback is having to wait 3 months for our table and chairs due to a backlog, but that seems to be the norm these days. I highly recommend Jerome’s.
Review №7
2022-07-02Great customer service, Bryan was our sales representative, was very knowledgeable about the furniture we asked about, The delivery was on time as we wore informed, your delivery guys were great and quick on the assembly, very pleased with Jeromes furniture. Will sure go back. Dont go anywhere else. Thank you, JEROMES
Review №8
2022-06-07Had a great experience here after browsing at several different furniture stores for a couch. Marta came to help us right away and find exactly what we we’re looking for! So excited to receive our custom couch soon.
Review №9
2022-05-23I had a wonderful time at Jerome the atmosphere was pleasant, the sales people were on point and very kind informative and just a pleasure to do business with I certainly will shop there again . Oh the wonderful lady !!! that helped me in customer service I’m sure makes peoples day she made mine in the most humbling sincere joyful way she was her beautiful self . Thanks again and have a smashing day to you allCynthia b Cagnolatti
Review №10
2022-04-05John was very professional and understanding of what I was looking for and was not just trying to make an sale. He took he time showing us different styles of furniture around the store with a welcoming smile. Thank you John you rock my guy🙌💯👏