Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel in Pasadena


4.3 (199 comments)

Review №1


Positive: Lobby was nice, well lit and inviting and availability of hand sanitizers at different locations. Some staff were helpful. Negative: 1. Location - midst of car dealerships 2. They did ask me to pay up for parking though it was clearly mentioned parking was free 3. One day they did not clean the room 4. Breakfast lacked variety 5. If you had an SUVs you had no option but to double p

Review №2


Wanted an IHG hotel near the LA Arboretum for the holiday light show. Nice friendly staff. Booked two king rooms and both were upgraded to king suites. Rooms were clean, quiet and upgraded with newer furniture and finishes. Separate sitting area had a sofa and second TV. Keurig coffee machine didn’t work in one of the rooms. We assumed machine needed to be descaled. Breakfast was good, typical offerings for a Holiday Inn Express. Only IHG property in the Arcadia area. I would recommend it to others.

Review №3


Cleanliness and comfort were exceptional. They thought of all the little things in the room setup. Lighting was very well thought out. The pool area was clean and made for a great relaxation tool! Breakfast was excellent, with plenty of choices and tasty coffee with all of the fixings!

Review №4


I’ve stayed here twice and to be honest my first stays was 5 star I checked in around 12AM. I travel for work so I asked for a late checkout I was told how does 1 o’clock sound 👌 gathered my belongings headed to my room and checked out about 1:30 following day. As for my second stay everything seemed normal same girl at the front desk I checked in around 10:00 pm this time everything was the same asked for late check out all was good except this time around 12 noon a man comes to my door does not say who he is and tells me check out is at 1130 I informed him I was out down for 1 last night he accepts this and leaves well around 115 the cleaning lady opens my door unannounced and just comes in which she apologized for as I was getting out of the shower. So I get dressed and head to the door And she tells me my suite is the last on her list to clean at 2:00 and that is okay I stay until then since she walked in on me I was thankful for this as I was running late well then around 130 this man comes back still hasn’t addressed who he is I explain everything that’s happened and how the hot tub in my room which I paid extra for also didn’t work and that the cleaning lady’s said I was okay until 2 he just says I’m calling the cops and started to jog down the hall and yells I gave you a warning already so now I rush to leave the room screw this place I paid 180 for a broken hot tub and to be threatened with the police to have no thanks

Review №5


My stay at IHG location was everything I expected. The location was near local restaurant and gas stations making it easy to get too. The customer service from the front Desk team was great. I also got to take advantage of the hot tub. Which was definitely needed after being on a long flight. Then to top it off my room was clean. The beds was comfy and it was enough towels for my family. I would definitely stay at this hotel again.

Review №6


This place has gone downhill in just 2 years. Updated on May 1st 2022.1. The room I was given was on the 4th floor after asking the clerk. Originally it was 2nd or 3rd with loud neighbors. just a good guess since this property fits that standard.2. The room smells very old.3. I think they actually remodeled one room to the newer style Holiday Inns (that they actually use in pictures). My room is very old compared to rooms at other Holiday Inns.These rooms are very dark from 2000-2006.4. WARNING! EXTREMELY HIGH DEPOSITS HEREA. This motel authorizes $150.00 to your credit/or debit card here above the price of the room, and tax.B. The authorization will take 10 business days to be removed. *Check your account to be sure the property doesnt post the charge to your account rather than release it after 10 long business days.C. The average Holiday Inn authorizes anywhere from $10.00 per night, to $30.00 per night. Anything above $50.00 is outrageous for a motel chain. Holiday Inn is a motel chain.This is unfair to the leisure, or business traveler.I would not recommend this property unless you get a very cheap price under $75.00. The property again is very old, the hallways are old, the carpets are old, and the rooms smell.I never can understand how a Holiday Inn justifies authorization to a guests credit/or debit card for $150 when this is a motel, not a hotel that has room service.Stay somewhere else. I will never stay here again.I happened to be unable to cancel my stay due to using points to stay here.Always call the motel in advance to verify the deposit.Its funny, the more I travel for work, the worse the Holiday Inns get. From noise, fights, weed, loud parties, and homeless people. Its very sad.Sleeping in my company car seems like a much better choice then this smelly property.I have requested that my company allow my team to stay at a better brand. IHG is horrible.

Review №7


Positive: The staff was great, the whole check in process was easy. Negative: The jet tub did not work, which was one of the reasons I chose to pay more for this particular room. The tub filter also had some dirty material inside

Review №8


We stayed in the two bedroom suite and it was perfect for us! My husband and I had our own room and there were two beds in the other room to accommodate our three teenagers. The staff was very kind and held our reservation until we got there at 1 in the morning. Excellent, quiet stay.

Review №9


This hotel is the worst one I have ever stayed. 1. the rooms are very very old and smells bad too. 2. the environment looks very dirty probably because its very old, and it still looks very dirty no matter how you clean. 3. the service at front desk needs a lot of improvement, they told one thing yesterday and totally forgot it today. Be away from such a bad hotel if you want to have a good night.

Review №10


I HIGHLY recommend this hotel!!! Our stay was amazing and we had no issues what so ever!! I am very impressed with this hotel as google labels it a “2-star” hotel which I think it could be a 4-star hotel for sure. All staff interactions were pleasant. L Hubby and I stayed in the King Feature Suite and the jacuzzi tub was amazing and was sooo worth it! The breakfast was pretty decent, they had a lot to offer! Breakfast such as eggs, sausage, breakfast sandwich, cereal and muffins, etc. The gym was very nice as most hotels do not offer free weights. This gym was small but got the job done! Has a bike, treadmill and free weights up to 50lbs! Our room was clean, big and the bed was very very comfy!! This hotel will not let you down! The location is kind of strange and different with it being in the back of this lot but totally safe as you need your key card to access the elevator, gym and pool area.