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Beware of the extra charges, the person sitting in the counter is very rude and added extra charges on top of the current booking and says he won’t be able to make any changes. They charged me $200 extra for a $150 booking. And also tries to scare in all possible ways. Worst experience ever.
Avoid this place they will over charge!!! The lady at the counter at night or even in the day will lie and say she is not the manager when she is. They jerked us around with our rental!!! More to come on this review called the company to complain and to get my rewards and was told I need to talk to the people at the counter when I asked them they said I need to talk to the company on the phone when I called I was told no I need to go back to the counter it was like this for the entire time… This company need to be taken to court for being dishonest!!!
The rental process was fantastic and very friendly staff. While I had the vehicle I noticed something between the driver seat and the console. I thought I had dropped something. After pulling the item up a bit, I realized it was a previous rentals blue latex gloves. Hertz need to make sure these cars are clean for out thoroughly before they are released to another driver.
Liked their service and cars. Easy and cost-effective upgrades offered. Easy checkin and checkout process. Clear marked sections for car selections. multiple options for fuel delivery as well. The ereturn is really fast you can just park the car and leave. I got the bill pretty quick in few hours after the return.
I had a great experience at this location at 6pm on Thursday, Feb 17. The agent at the gold desk helped me get the type of vehicle I was looking for, and I should have asked for his name. Great work, thank you!
Even if the cars are sometimes not perfect prepared for me the best rental company. If there are some problems the guys from the front desk will make you satisfied again. Of course it should not be needed to complain anything but by so many rentals a day I can understand that not everything runs straight.
Helpful staff and clean vehicle. we asked for the vehicle upgrade and it was hassle free. No hidden charges and billing was immediate after the drop off
Hertz is always bad. and they surprise me every time i forget their aweful services. this time car was smelling horribly bad and no one cared to tell me about at the pick up or offer refund at the drop off.
Most large SUV are outdated with high mileage and safety hazard. Some of staffs are very helpful and friendly but most of staffs don’t even know their own company’s policy smh…
Great service and vehicle, only note Check-in return too slow with only one individual checking in multiple vehicles.
The San Jose Hertz desk service wasnt great. They said my car reservation was cancelled and if I wanted to rent my only choice was an SUV that was $300 more per day than my reserved car. Having no choice, I rented it.However, when I called customer service after my trip they credited me for the additional charge. 0 stars for San Jose, 5 stars for their central customer service folks = 3 stars.
So there is something I wish to commit on about my little experience at Hertz rental today. First, if a person wants to get paycheck for interacting with the public, ie the people who are giving your company a bit of business, I would like that person to speak clearly enough for this old man to hear the words being spoken.Second, it seems rather condescending to ask the guy who is there to pick up a car if he is at the correct airportHow many are there in San Jose that accommodate flights of 737-800s? Yikes, it took me a little longer than was necessary, especially since I was one of two customers at that time.Anyway, the car is nice, the price is steep, and the weather is s great.
Workers will include add ons in your payment and say they cant take it off. So what you see in your reservation is not the actual price you will pay.
I gave 3 stars because over all was a great experience. Both gentleman that check me in and out were wonderful. The car was great! I had a hiccup with an outside insurance that I had purchased. Had to go back to the counter a few hours after I received my rental. Encountered an employee named Lana. That was the name she gave to me. Extremely rude, aggressive, argumentative. I also witnessed her being rude to a customer when I was checking in. Avoided her. If you dont like your job, dont take it out on customers, re evaluate your own life LANA!!!!
The worst car rental experience we’ve ever had. The guy lied to us about the cost of insurance. Then, he tried to give us a SMALL TRUCK when we reserved a mid sized suv. After we went down for the 3rd time, he gave us a compact suv and refused to give us the right car. Awful service, we’ll stick with Budget.
The Indian woman at the gate while checking out was incredibly rude and charged for fuel service even after I declined it!
Both check in and drop off were smooth, but I didn’t like the car we got. I like when other rental car places let you choose whichever car you want instead of being assigned one. Ours was a 2018 Toyota Corolla that didn’t have Apple CarPlay. It’s probably my first rental in 5 years that didn’t have CarPlay, so I was stuck navigating the whole trip while holding my phone in one hand and the steering wheel in the other – very unsafe.
I never have any issues with this company, I wish they had better discounts for nurses that travel for work.
The Hertz San Jose airport provides quality services and great car selections. I use them exclusively when I fly into San Jose. The cars are well maintained and clean. And depending on your membership level, you can upgrade your selection.
No line, maybe I got lucky or they were efficient. Staff was top notch when I was there. Had me in and out to car quickly. Super helpful. Would use Hertz here again.
I was going to rent a car at hertz but then i read hertz field 3 stolen cars to their own customers, affecting their personal life and mental health. Big no no.
We were Hertz Gold members. We will never use Hertz again following the customer service received at the San Jose Airport today. The vehicles were not cleaned properly and we were not provided a vehicle in the class we reserved. The manager was rude and laughed at us when my wife advised her the hour and a half delay would cause us to miss our dinner reservations. She was unprofessional, condescending and extremely inappropriate. This manager lacks basic vehicle knowledge and customer service skills and is a terrible representative of Hertz. Thankfully Sixt was able to accommodate us. We refused to allow the manager to ruin our very special family trip.
This was my first time renting at the SJC airport location. The whole process was quick and easy, even on Labor Day weekend! Gold Members, use the dedicated member line and avoid a long line of non member customers! I was helped within 3 minutes of getting in line and was out the door 5 minutes later. My car was pre-paid through Hotwire and the reservation was filled without any issues. There was a small additional charge for CA taxes not included in the Hotwire price. The agent was courteous and quick, and the car was clean and ready immediately. I would use this location again.
5 stars specifically because of the help I received from Jose. He rented me a cool Jeep on Weds July 21st after Sixt would not accept my temporary license. Luckily Jose overheard my unpleasant experience with them and proactively offered to help. Would have been stranded without him. Thank you Jose!
I am completely mortified with this company!!! I’ve been trying to get ahold of an agent to close my account and get a return rental receipt all day yesterday. No luck at all! These people are taking full advantage during a pandemic and just taking their money with no warning or email confirmation....NOTHING! If I could give them negative 1000 stars I would. The customer service department gives you the run around. I’ve been charged now twice of a fee that is supposedly the fee because the car wasn’t returned. EXCEPT IT WAS RETURNED MONDAY MORNING!!! It’s now Wednesday and I’ve been charged two days in a row. I honestly wish I took a look at the reviews before renting a car from them. My next step is disputing the charges with my bank because no one is giving me the time of day to fix my issue. I will NEVER EVER rent a car from Hertz, EVER!!! Even if they try and give me a car for free, IT IS NOT WORTH THE HASSLE!!!! BEWARE!!!!!!!!!!!! PROCEED WITH CAUTION!!!!! DO NOT RENT FROM THEM AT ALL!!!!!!!!
Dont like the elevators. They are confusing. Pick up was challenging because my car wasnt ready. Drop off was easy as can be once we find out way into the lot
Friendly staff. The cars are in good shape. Never any problems.
Hertz is sister co with Dollar here and they share a counter with Dollar. They were apparel covering the Dollar counter while that rep went on break, but they just let us and another customer stand in the Dollar line until we asked. Customer service is tough with rental car cos. This is our second issue with Hertz on this trip. (Side note: the other Hertz was at Austin airport and they told a bunch of customers they would stay open for a delayed flight but instead closed. Next day, when we had to return to get the car, the manager did apologize for the mis-information from hertz customer service - said it happens often - but wasn’t able to do much else).
Pickup was all smooth, drop off was as well... Until I see that they charged me a fee for a late return. Originally I was planning to return the car the same day I rented it, but when I was picking it up the agent told me no need to return it that day, the minimum is a 24 hour rental so the next day by noon would be good and there would be no fee. It ended up being a little more convenient to do the next morning like he suggested... and then the late fee shows up. I called all the customer service numbers for the pickup and drop-off locations as well as corporate. I talked and talked to multiple agents, none would help. There really shouldnt even be a Hertz customer service number because apparently Hertz has no customer service. They do not honor their promises. If only I had taken the time to look at their reviews beforehand and see that they please their customers about half the time. Unless there is just no other option, I will never rent Hertz again.
Always liked renting cars through Hertz! They had their limited edition camaros which were so much fun! Ive always gotten great deals also, Ill keep renting from hertz as long as they are still available!
Worst experience ever. Extremely incompetent, rude and downright unacceptable manager at the San Jose airport. What a great start to my honeymoon. I will be contacting hertz and requesting a formal complaint. DO NOT rent from hertz. Absolutely ridiculous. I’ve attached photos and circled the manager. Interestingly, I’m not the only one to describe these problems. Continue reading prior reviews and it’s clear hertz has no regard for its customers or the service they provide. I do not post reviews like this lightly bc I understand the implications of catching someone on an off day. This wasn’t an off day this is terrible service
Second time within two month, sent me an confirmation before the date of pickup. Then I showed up and was told theres no car for my reservation, waited 80 minutes and this is unacceptable. So now bankruptcy means no car and bad service?
In the past this was a good Hertz location, but their cars are pretty picked over since covid. They also have really bad customer service - I had an agent chew me out one time for having multiple reservations (I cancelled and rebooked because the price went down), another time they refused to let me use the Presidents Circle section (Im a PC member) and instead assigned me a beaten-up Malibu (not even the guaranteed upgrade), claiming (depending on the employee) that you cannot pick your own car on a one-way or that you cant pick on a rental over a week (Ive done both dozens of times at other locations). Its still mostly better than National or Avis at SJC, but below expectations for Hertz.
We had a good experience with this Hertz.We actually rented two different times back to back when visiting San Jose. One through our company and once on our own for our vacation after.Their car selection is really good here. We like to rent a crossover car that has keyless entry/push button start and there were tons of options here. Usually theres only one.They do Ultimate Choice here if youre a gold member so you can pick whatever car you want.Its across the street from the international terminal or you can take a bus from the regular terminal. All rental car companies are in the same parking garage together so theres only one shuttle.Returning was easy. Left the keys in the car and got an e-receipt.We always use Hertz and this was one of the best weve been to.
The counter service upon pick up was nice and fast. You pick whatever car you want after the counter and drive away. Very easy! The return was a bit different. We drove up to returns and were waived into a line of other cars being returned. There was no further instructions. I asked the guy who was waiving everyone what we did with the keys and if we got a receipt or anything confirming the return of the car. He unfortunately didnt really speak English. We just left the keys in the car and went on. Apparently all worked out.. Could be more clear upon return. Other than that. A+ experience.
Nice and very friendly location. Got the car in minutes, left in seconds. Always have good selection of cars in great condition.
Good experience despite what Ive been reading lately. No problems I got the car I wanted and was on my way quickly.
This past rental was great. The exit staff that check out cars when you pick up are very nice. The return staff are also very nice and quick. Sometimes the cars are dirty and have odors and I am often given a lower class of car than reserved, which is frustrating when I need a larger, more comfortable car for other passengers. Overall, i would say this location is getting better. I rent about 50-75 days per year.
The car I picked up was very dirty. The seats were stained and had not been cleaned for a while. There was also no cruise control in the car and the hatch wouldnt close securely most of the time. The car was clearly not taken care of! The staff were very pleasant and picking up my car was a breeze
The staff was very helpful and friendly. Such an easy transaction. When I first picked up the car there was a strong odor in the car, I let them know and they were concerned and offered to resolve the issue quickly.Very well organized and helpful!
My uncle swapped his rental car here as a crack had developed in the windshield. The check in person was great and helped us out without any problems. Then the counter representative was just as nice and helpful. My uncle is a gold member so I dont know if that was why it was so painless but why not give them the benefit of the doubt.
Been renting here all year, every single day since January (10 months), so I’ve seen a lot of cars. My boyfriend and I are engineers and we frequently notice mechanical issues. Some of them we try to deal with (giving us a car due for an oil change when we specifically requested something that can go 4,000 miles for this week’s road trip), whereas some of them are dangerous (check engine lights flickering on and off for a make/model that has documented issues with spontaneously braking during freeway driving).Even though I’m a long-term customer, the front desk experience has been to be extremely rude, belittling, and acting like they, “can’t just do me favors,” by honoring what was already an existing upgrade during a trade-in, from the previous employee (due to multiple mechanical issues in a row, as well as smoked in cars). I would have been understanding of removing the upgrade if the employee had at least been nice or apologetic but I left feeling like the employee wanted to spit in my face just for calmly explaining my situation.I have another whole year I will renting a car. I really wanted to give business to a company going bankrupt that had previously treated me with respect and friendliness. However, between the numerous mechanical issues and the rude, belittling employees that are clearly trying to give you the worst, cheapest option they can, I will be taking my business to a different rental company. If this is how they treat their long-term customers, I shudder to think how they treat their short-term customers.
Recently I had to rent a car last minute. I booked with Hertz online and found a reasonable deal. When I arrived just an hour later, there were no hidden fees or added insurance. The whole process of checking in and picking up my rental was less than 15 minutes. It was easy, fast, and convenient. Drop off was even easier still.Having to rent a car due to sudden car trouble isnt something I wanted to do. However, an employee named Cameron at Hertz at San Jose Airport made the whole process much more bearable. He was friendly, efficient, and helpful. Rarely do I come into contact with employees with such great customer service that I am encouraged to write a review. Thank you, Cameron, for making a frustrating day much more bearable.
It’s not helpful that your phone number listed doesn’t provide anyone working behind a desk. You may as well just leave the Hertz corporate number so I can deal with the main companies automated system. If there is a navigable route to get to a person vs an automated machine, it would be minutely helpful to have that available. Something like “For all other concerns, please press zero” then let me wait on hold for 15 minutes. That would please me more than wading though every automated option only to find that I’m renting a car from a robot.
Tried to change my vehicle drop off location and kept getting out of country help desk service that was not helpful and kept telling me to contact the location I picked up from. There is no ability to ring their direct line and I was unable to make the change. Im a Hertz gold but that shouldnt matter anyway, they should answer the call if that is what is directed. Id challenge any Hertz executive to try their own call in help service to see if it meets their expectations of customer care. Im guessing it meets the needs for better margins!
Very disappointed in the current rental rates and the poor quality of vehicles…
We had a great experience with Hertz on our most recent family trip. First, the pay-now option when we reserved the car allowed us to save money. Second, when we got to the airport, we thought we might need a larger car (Mini-van). While there were none listed available, the local staff (Lucie) worked with her colleague to identify and reserve one for us even during one of their busiest holiday weekends. While we didnt end up renting the larger car, we were grateful for their patience and willingness to serve. Excellent job!
When I picked up the car at SJC, my passenger noticed that there was a damage on the front window. I immediately returned the car bacl to the center and pick up another one. However, I was billed for repair fee and now my case is forwarded to D&A.It should not be my liability and a customer does not have the ability to inspect a car. The hertz technician failed to inspect the car before releasing it for rental. I already took the risk of driving a damaged car, and it took me time to return and pick a new car for my trip. No compensation for those and in contract, I was billed for the damage not caused by me. It is completely not right!!!
Easy to find location upon landing at the San Jose Airport. Cordial desk staff. Choice of cars within rental category. Quickest rental of a car in a long time. Car return was very easy and quick. Terminal directions for rental returns were marked well. Return of car was quick wnd efficient.
Great price, clean zippy car. I havent checked it in yet...but check out went quickly and smoothly.
I liked the car very much. I was asked to buy the fuel from the rental center which did not work out on my favor as i have returned the car with many gallons of gas left over. Otherwise, it was a very good trip on Hertz rental car. Thanks a lot for your support to your customers like me..
The only reason I am giving 3 stars is because drop off was easy in SJC airport. The Hertz rental in SFO was a horrible experience. My flight was delayed coming into SFO. On arrival had to spend another 30 mins in a tram getting to rental center. The first location you see is NOT for reserved cars - had to find the other area myself. Had to walk down several flights of stairs with luggage to another location. Get there and the line was almost to the door. No self serve kiosk - just had to wait. Once it was my turn, the counter agent was nice, however they did not have what I reserved. Had to wait a little more to get close to what I needed (suv). Was told I was receiving an upgrade. Once in the car - it was a baseline Kia Sorento. Didnt have needed extras No GPS, electric seat adjustments - nada. Was keyed entry, had power steering, power locks, and automatic and a backup camera. All in all took over an hour and lots of traveling to get the car. Dropped off at SJC airport - easy peasy on that note!
Horrible. The manager was rude. We had a reservation booked and confirmed WITH a confirmation number . We gave them our card and they said they dont accept debit cards. They said they couldnt help us and had nothing to say after. They would not research it, the manager made ZERO effort to do ANYTHING. He said that hes never heard of anyone having a problem and that hes never heard of anyone being able to book a car rental with Hertz with a debit card and then having our problem. Mind you the women behind us using the kiosk had EXACTLY the same problem. So he proceeded to give us an attitude and be rude while lying to our faces immediately after people with the EXACT SAME issue had talked to him about it minutes before us. Do NOT use Hertz San Jose airport if you want any kind of service. Also, there was a blonde woman there who started us off by immediately being rude and trying to dismiss us. After trying to shuffle us off and out of the way, she eventually rudely told us if we liked, we could speak to the manager. Clearly she was confident in her bad high level attitude because the manager had the same rude theme going and clearly there is no penalty for being inconsiderate and smart mouth to customers since that is the managers style of service.
Flat out fraudulent. I brought a vehicle back with a full tank of gas, the station was literally two blocks away. Vehicle drop off was smooth enough; guy sits down in the car records the details, and I leave. I then get billed $100 for fuel. Keep in mind they charge $9.99 a gallon if you don’t bring it back full, and it’s a 13 gallon tank. How they can pull this off is a complete joke and absolte scam to pray on travellers. I also asked Hertz to have the manager of this location call me - never happened. Probably my 50th car rental and I’ve never experienced anything like this. Cancelling two more Hertz rentals today as a result. I will never rent from Hertz again and strongly recommend that you don’t either.
I went to the Hertz section on the first floor of the rental car building at the airport. I was directed to the second floor, since thats the place for Gold members.There was only one person on duty; this was Friday ~7pm. I was behind a group of 5 that seemed to be taking its sweet time. But after that 5-7 minute wait, I was serviced very quickly and was on my way. The clerk was nice and I enjoyed the service.The Toyota Yaris I got from the Compact selection was a bit unsatisfactory. I couldnt lock/unlock it from the car keys. And I searched everywhere inside for the side-view mirror controls; as I didnt find them, I had to adjust the mirrors from the outside. The car was fine otherwise, but these are conveniences I would expect from a modern car.Return was quick and easy.
Helpful and friendly staff! Great cars and nice garage facilities.
After my flight out was delayed, I arrived at Hertz to pick up a reservation. I arrived a few hours late due to the flight, and only one employee was at the desk when I arrived but another soon showed up as the line grew. Once I started to receive help the employee acted rudely. They offered me a free upgrade, but then began to charge me for it after I agreed. When I changed my mind and refused the upgrade as I did not want to pay for it (I would have reserved a different tier if I wanted one), the employee grew annoyed, and became unhelpful and made insulting statements. Once I got to the car the exterior was very dirty, however I was assured when I dropped it off I would not be charged for that which did turn out to be the case. The car itself was perfectly fine, with a clean interior, and dropping it off was quick and convenient since I agreed to get an email receipt. I never did receive the email receipt however.Im giving it 2 stars as the rental was fine once I got to it and the return experience was good, but the extreme rudeness of the employee when I got the car makes me wary to recommend Hertz to anyone going forward.
The car was ready when we got there ...and it was brand new (117 miles on the odometer). It was different because there was no contract in the car. I found out that Hertz now prints the contact when you exit the garage - at least at San Jose.The return process went smoothly and the attendant was quite friendly. Overall a very pleasant experience.
One of the worst Hertz locations around. Hertz has a decent rewards program so I use them for my frequent business travel, but they really are the absolute worst in customer service. Ive never once received a reply to a email inquiry about a rental, their cars are beat up compared to Avis, and as a Five Star member Ive still yet to receive any kind of meaningful upgrade despite renting every few weeks. Usually I get some Nissan Sentra that theyve tried to rinse the cigarette smell out of and pass it off as a non smoking car. I left my employee badge in a car at this location -- been calling the location for weeks, nobody has once picked up the phone and their automated lost and found is worthless. Thinking about going back to Avis.
I lost faith using kiosks at other car rental companies. But thanks to the excellent in and out service and very friendly agent on screen, my car rental with Hertz was one the best experience ever and Ill start using the kiosks again. Thank you Hertz, Ill definitely rent from you again.
Paid a premium to rent a specific vehicle model, Dodge Challenger RT, the previous renter didnt return it on time. I was upset, they comped me an upgrade & called me when my vehicle arrived to exchange. No hassle, excellent customer service
Quick shuttle to rent-a-car center went great. Grabbed a car from the Five Star area and was surprised to see it only had 8 miles on it (Ford Fusion hybrid). The last rental I picked up had 28 miles on it (also Ford Fusion hybrid). Nice to see some new cars in the mix.
Waited 1.5 hours after they didnt have our rental reservation available. We reserved it 3 months in advance since we required a minivan for space. After the employee called the manager, they got permission to get our correct reserved vehicle out of the special lot. They offered us several different vehicles with discounts (higher prices than was available when I made our original reservation) which were too small. When they finally got manager permission to fill our reservation correctly 1.5 hours later, no offers were made to financially compensate us for all the hassle. They told us we were lucky to get permission to get a car from that special lot. This entire time I was sitting in the airport lobby with 2 toddlers screaming and crying while my husband was fighting Hertz. It was 945pm when they finally filled our reservation.
Generally my experience has been really positive, easy to get in and out. However last time I picked up a different car from the Gold Choice area because it said it was free to switch to one of those cars; however when I went through the gate I was told it was an upgrade and Id have to pay more. I ended up having to put it back and select my original car. They really need to make the signage more clear - there was no indication that any car in the Gold Choice area was an upgrade.
The beginning of my journey was rough. The car smelled like an ashtray, but I didnt realize it until I rolled the windows up some miles away from my pick up. I called, and they made a note of it. They also didnt drop at the hotel as promised, but then told me they wanted to call me about that, but that I hadnt given them a phone number. (What kind of web-based, delivery-dependant transaction does not have phone number as a REQUIRED field?)But the return experience included some well-needed TLC. As a result, I might just rent from them again.
The representatives Issa and Alma are very professional and accommodating - they even refunded the expense on one of my rentals because an agent didnt give me a letter that I needed to provide to the DMV for my driving test.I have always been able to rent good cars (sometimes brand new ones) without any hassle, and customer service has been very good.
I didnt have to wait too long to get to a Hertz associate. The woman who was helping me (Ive forgotten her name) was very nice and even offered several suggestions for places I should see while visiting Monterey!I really like that I was able to choose my own car from the category I selected (Economy, Mid Size, etc.). I will definitely rent through Hertz again!
Ive been here multiple times and the cars they have in their Presidents circle are the same cars youd probably see in regular gold. Malibus, Impalas, Kia optima etc. Ive seen better selections in other airports 5 star. They HAVE the cars, but they are all in the reserves section. Id you dont want to have normal pres circle cars thats fine, just dont have that section here. Dont give me the same meh cars that another place would at the base level
Probably the worst place I ever rented the car. Right now I am about 25 miles away from San Jose Airport, and severely sick. I cannot drive to the airport, and I called Hertz customer service and they told me I have to pay $245.00 on top of my rental fees If I return my car at Pleasanton Hertz location. I rent cars at least once a month, but I rented from Hertz for the first time, and it will be the last time. Customer service rep ( Sam Employee # 2597) is in the Philippines and they do not understand American customers or our needs. VERY VERY BAD EXPERIENCE, STAY AWAY from HERTZ
DO NOT RENT FROM HERE IF YOU HAVE A PLACE TO BE AFTER THE AIRPORT! I have had reservations for 2 months now apparently along with a whole bunch of other people. We are ALL stuck in the airport because they have no cars available. This is absolutely not cool if you have a planned trip and somewhere to be. The manager does seem to be running around frantically to find cars. Just hope we don’t miss our friend’s wedding we flew out for! 😰
Worse experience ever ! They charge me 200 for one day and it is for the smallest car !!!!!I never had a rental car that is this expensive!!!!They charge one dollar per mile without mentioning to us.Rental car now is usually unlimited millage or at least a 700 mile limit. But no, they charge every single mile!!!!I called customer service and all they say is it is stated in the contract.READ CONTRACT BEFORE YOU SIGN !!!!!!!Oh and there is 11% fee for airport!!!!!Airport charges Hertz, and Hertz just took it from us!!!I always rent car at airport (AK FL .....)And this is the most ridiclulir price ever !!!!
Very helpful staff. Great prices and conveniently located at the airport.
Great Service with first-rate vehicles. I rent from the SJC Hertz around 20 times a year and I am never disappointed. The vehicles are always in new condition if not actually new and the people are friendly and eager to help.
Our experience was excellent. We were texted with the place to pick up our car at the San Jose airport. We pulled out and all was in order. I was greeted by name. We then used the car to drive to Santa Barbara and from there to Orange. Ultimately, we returned the car to John Wayne Airport. Each step was painless and quick. Not sure it could have been better.
Very rude staff at San Jose airport. I had reserved a car online with Hertz for my DMV test. They gave me a car with expired registration. After calling them and explaining the situation, the customer service told me that Hertz would exchange the car. When I went to the airport to exchange the car, the staff was very rude and made me wait for 2 hours before I could get a car. I was charged extra for this exchange for no reason. The next day, I mailed customer service representative Mark Ngo but I havent got his reply even after a month.
Generally good experience at this station. As I arrived late in the eve (22h30) so there was only one staff at the counter. However the waiting line is not long so that I can quickly went through the check-in. Car is nice and nothing much to complain.One suggestion for Hertz, it will be great if the counter staff can list out all the available choices for the customer to choose in the same category.
They are being very tricky, and once if you go with any other third party they come up with hidden fees which leads you huge costs for the trip. They gave me very hard time to get me a car
As a President Circle I got a 20000+ miles Buick accore that is used for Thrifty rentals when I booked full size via Hertz, I was declined to choose a car from PC. Hertz become the worst rental car agency during covid 19. Avoid at all cost.They are supper cheap at this location, you would never find anything other the full size/small SUV Chevy/ford in PC options.
Didnt like there customer service but other then that fast and efficient
Good selection of cars. Usually fast getting out of garage after picking a car. Return is fast.
I think I was fortunate enough to arrive when the airport wasnt busy because I waited only a short while in line. The rest of the process was a breeze. I did reserve my car online. I was able to pick out my car and go. The CSR was polite, personable and knowledgeable, a complete 180 from our experience in Costa Mesa and SNA.
Be extra careful! They dont have the vehicle i booked so they offered me another vehicle without letting me know there is an upgrade charge. Also, They would try to rip you off with satellite radio upgrade without telling you. I booked through Priceline and paid for everything. I still dont understand why i have to be forced to pay for an vehicle upgrade, when i booked in advance and they cant hold up their end of the agreement to provide me with the right vehicle. Dont be surprise to find extra charges on your bill if you rent a car here.
Worst experience, will never do business with Hertz again. Made my reservation online, prepaid also. When I went to pick up the vehicle I didnt realize I booked a premium car, so they updated it to the normal car. I was already charged on my card for the vehicle and I let them know I prepaid it already and gave them my reservation #. They assured me I didnt pay for the rental, that it was just a hold on my account that would fall off in 3 business days.. well they try to run my card again, it wont go through because of the hold on my card. They wouldnt accept my debit card either. So I had my dad come down and get the rental in his name. They finalized it and for some reason the rental was $100 more than what we were quoted. So I asked why. The man was very rude and said they were only giving me a better deal because my card wasnt working. I was very upset and explained to him what the original people told me. So he ended up making it right, but it was still very irritating, I spent about 2 hours there this visit. So 6 days pass, I call my credit card and they explain to me it wasnt a hold on my card. That I was in fact charged for the original rental. I call hertz 800 number, they cant help me, they instruct me to go to a branch, so I go into the branch. Explain to them what happened (I was charged on my card and my dads card was charged). Im there for atleast 40 minutes finally we figure out, originally I did prepay for the vehicle... so I didnt need my dad to come in the first place.. Ive spent almost 3 hours at hertz because they didnt believe me in the first place that I prepaid for my rental, and for some reason they didnt have documentation of this either.. so I will be refunded in another 5-7 business days. How does such an unorganized company stay in business!. I will NEVER do business with Hertz again. Worst experience of my life. Maria the manager that helped me was very understanding and helpful and promised to communicate this error. Which I am very thankful for. But I will never be back again.
Received a nice new car that was clean and ready to go.I enjoy the new email that I receive as a gold member, (i think), that tells me which stall to go to when I arrive at the airport. When I am on business trips, the less time I spend in the rental area the better.Speedy check-in when I returned the car was appreciated.
Rental process went very smooth thanks to AAA. The only reason I didnt give this review 5 stars was because I tried to contact Hertz to find the exact location at SJC to return the car but consistently was disconnected before talking to anyone. Finding the return location was a bit difficult and I ended up having to park curbside at the airport and run inside to get directions to the return site. That process was a bit frustrating.
We had reserved an economy size car and checked in thru the person to person kiosk.We got out to the line of cars and there was a huge Infinity SUV - decked out. BIG car. Went back in and were told we had approved the up grade the kiosk lady offered us to the tune of another $130 bucks. I told them I never wanted or approved the up grade. I wanted the economy car. After a bit of discussion come to find out they were out of economy cars and we would have to wait til one is turned in. I reserved the car 2 weeks in advance and was not told I had to WAIT for one. After making it VERY clear I was not happy, they came up with a car at the original price.
I took a rental from Hertz in SJC airport last night since I came for a vacation. After getting the car the AC was not working. I was fine with it. But when we were heading out today the car stopped in the freeway. It said malfunction in the dashboard, the car wouldn’t move and windows wouldn’t roll down. Was stuck in the freeway with a baby in my car under the hot sun for around 2 hours. It took 1 hour to get to customer care in phone and another hour for the tow truck to get us to safe location. The hertz customer care asked me to get an Uber back to SJC airport to get a rental car and get the Uber reimbursed. When I went to hertz in SJC airport there was zero empathy from the employee Ataur and his manager. They said we will give you a rental certificate for $30 and will not reimburse for Uber. Having wasted my vacation day I was so unhappy without help. I will never ever rent again in Hertz who has zero empathy for customers and no customer “CARE”. After I nudged several times they said they will give a certificate for the Uber amount I paid as well which was $20. It was like they were giving it to me as if I was begging for money. All I was looking for was empathy and understanding of my frustration where I couldn’t enjoy my vacation time. Goodbye Hertz. I will never rent with you ever again!
We reserved a rental car with Expedia, then Hertz also charged us for the car, twice. On my husband’s card and then on my card since we used my credit card for the deposit hold. That hold came off like normal then they charged both of our cards for the car. When I called, Amanda said she could only see that they charged my husband’s card even though mine was charged too and wouldn’t give us any other explanation. Then when we asked to speak to a supervisor, she put us on hold then hung up on us. I called the corporate customer service number and they were nicer but not too helpful saying the charge on both of our cards were for insurance and that one charge would come off in a week. However, the “insurance”charge is only $30 less than what Expedia charged us and we also paid Expedia for insurance so they are clearly not being completely honest with us. I will NEVER use Hertz ever again. The worst customer service I have ever encountered. We have called 3 times since and been hung up on every time.
We rented our car from Hertz while on a trip. All car rentals are located off site from the San Jose airport, hence, theres a common shuttle thatll take you to the car rental building. Its a bit of a hassle if you have bigger luggage or baby strollers but thats nothing on Hertz.The staff who helped us was fairly reasonable, efficient and despite being a holiday weekend, the counter wasnt super crowded. And thankfully, they didnt try to sell us with all the extra needed perks which you dont usually need :)The fleet is fairly decent for even compact and midsize segment.
Veryyyyy slowwww check in and car rental process. Waited 1.5 hours to get a car with only six renters before me. Had no other options as Budget and AVIS systems were said to be down. Lone desk person did her best trying to accommodate about 15 groups/individuals that had to fly into San Jose after their flights to Sacramento and Reno were canceled. This presented a challenge to Hertz as they would not accommodate rentals to Reno. A bizarre and off putting situation to witness as these strangers had to come up with creative solutions Hertz limits. My guess is that the renters after me were there for hours. Sad.
I have always been able to get a car from this Hertz location. You might run into long queues some times - so be prepared to spend an hour or so, especially if you want to add stuff to your rental which is not available online. Sign up as a Hertz member in any case - gets you a free upgrade most times.
Had a very poor experience here this last week. Improper billing and extra charges after I left that were not on my receipt. Customer service took no responsibility and told me to email an address that doesnt accept emails. Had to go to webpage and leave feedback in hopes someone will actually read it. I have been renting exclusively with Hertz directly through their app/site for years. Cant continue after this. We will see if they return feedback.I did finally hear back. While I still am upset with the way everything was handled I do understand what charges were made. I do not agree with them, but there was no willingness to adjust even for customer with many rentals (7+) per year for many years.
I had to rent a car after flying in from Florida. I found a great deal with Hertz and the staff was excellent. I rented a Jeep Patriot but was not impressed. The SUV did not have enough pick up but other than that I enjoyed my renting experience with Hertz.
Dont go to the airport and try to rent a car on debit card. They wont rent cars out if you dont have a flight itinerary and youre using a debit card. They only do that at Hertz out of the airport.
After 2 weeks from leaving, San Jose, they charged my credit card without my permission an amount of $30 for tolls. I tried to call them many times but no answer. I didnt pass any toll in my whole stay in San Jose! This company knows how to steal your money. They give cheap prices when you book the car but they know how to take the rest after you drop off the car and leave back home. Never rent from this company again!
VERY professional and friendly. This Hertz outlet saved my holiday when a local office (Mountain View location) did not provide me a car at Christmas even when I held a confirmed reservation for three months. The SJC manager honored my previous rate (instead of doubling it, as he could have), and the women helping me at the counter were SO WONDERFUL. Its definitely worth the drive to SJC (and only about $20 extra in fees) to have respectful, professional, and ethical service--and a car!
Good Clean Car Rental.Fast Express Service to Run and pick any car in my category of parked cars, and drive to exit gate for a contract quickly.33 Miles Per Gallon on a Nissan VersaExcellent Competitive Rates
All employees I delt with were professional and helpful. When I returned the car, I asked if someone could drive me to the American Airlines check in area. They accommodated me immediately. I will use Hertz in future.
Worst experience here. I booked their standard SUV one week ago, then till I got there to wait to pick up my rent car, they threw me a compact SUV, and told me they don’t have any available car for me. That’s all, No apology, no compensation, very rude. We have to take Uber to get home. Don’t waste your time here. I Never won’t use Herz again!
Charged me for services I dont use. I rent from Hertz dozens of times a year, and theyre always pulling quick ones on me. Charging me for not filling up, when I leave a receipt (and tell them about it) on my seat. Recently they hid a $15 Satellite Radio fee, when I never even listened to *any* radio. Watch out with this group! Also, as another pointed out, the cars regularly smell from chemical smell treatments.
Long lines. Line wait time is longer than our flight! Got here from LAX to SJC in an hour. The wait time to get to the counter and get your keys? An hour and a half. If you want to waste your time then come here. Otherwise go with another rental car company that can get you in and out quickly.
Initially my flight scheduled arrival was 10:30 PM, Thursday. Flight was delayed and scheduled for arrival for 2 AM on Friday morning. I have called multiple times to Hertz customer service and notified them about the delay and change in arrival timings. They assured me that the representative would look out for my flight and wait for at least 15 mins after my flight has arrived, as the reservation was prepaid. But that didn’t happen and I was waiting at the airport till morning next day till someone came up.I really wonder if the representatives at airport work in tandem with what is assured by customer service representatives. Hate them. Hate HERTZ now. It’s a good lesson not to trust it anymore.
I love the personal service I receive from Alma, Maria & Wally each and every Friday for the past 5.5 years.And I experience that very same personal service when I return my rental on Monday mornings. With my friends awaiting my arrival. A ride to the front door of the terminal is always offered.Rachel
I’ve never posted an experience, however, I do feel this is necessary for those who are unfamiliar with international car rental at San Jose Del Cabo International airport.Renting the car was a walk in the park. Husband walked up to the array of rental companies and choose Hertz due to price and accommodation of the Jeep.Hertz instructed us to look for the amigo holding a Hertz sign and he would take us to the Hertz location. Besides them trying to upcharge and peddle other stuff on us, it was smooth thus far.Rented the Jeep for 6 days.Upon returning the Jeep, I would rather get punched in the nose than deal with what we dealt with.We had an early departing flight and was instructed to return the Jeep at the airport parking with keys in the center console. Call the Hertz location upon returning the Jeep so they could document the return and pick the Jeep up when they open.A. 8 separate phone calls with at least a 20 minute hold each time and no luck.B. They gave us a “bogus” confirmation number that no Hertz could find our records. Not even the international Hertz.Long story short, we have a $3,000 deposit on this Jeep and we can’t get a hold of the Hertz rental company that rented it to us. After calling endless Hertz phone numbers (international, Mexico, San Jose Del Cabo, and the actual rental company), we finally had to call our credit card company to confirm expenses, whom the cc company confirmed the pending charges under a different name, perhaps Hertz in Spanish (still trying to give them the benefit of the doubt). The cc company is behind us 100% should something weird happen, after all, the cc company promotes Hertz and is a valued cc company.**just make sure you get a direct number to the office you rented from and call it while you’re there just to make 100% sure you can get a representive from that office whom uses their own “confirmation” number to find you.**we spent well over a total of 5 hours on the phone trying to reach the rental company with no luck.
We Love SJA Airport and Hertz#1. We wheeled our rollaboards across the street, up the elevator and into our car. I had only ordered a Corolla but we got a NEW Camry, just 400 miles on the ODO. Return was also very smooth with no wasted time and no hidden charges. I have had Hertz #1 for about 20 years and at least 30 locations and have never been less than enchanted with the customer service.
HORRIBLE SERVICE!Upon renting a car, I was assured that I would only be charged a weekly rate of about $200. At the end of the week, I had over $1800 taken out of my account from them! Avoid using Hertz!!! ESPECIALLY at the San Jose Airport. They dont answer the phone, and will charge you RIDICULOUS amounts of money! Most horrible experience ever.
I am not sure how this place has 4 stars. The staff was friendly but HERTZ themselves are a pain of a** and they don’t care but taking your money. I rented a convertible Camaro and it was very dirty, the gas was not filled, there was a dead bee inside the vehicle and to top it off, it needed wheel alignment and an oil change ! I reserved the car for a week and they were only able to compensate $300. Me and my family had to take the car for maintenance and wheel alignment and the closest town where we were staying was in Eureka. That town doesn’t have a variety of cars so we had to spend the night there and spend money on hotel and food while waiting for the vehicle to be ready... I went through hell with hertz and I have pictures to prove it and even if they record their calls, somehow they can’t go back and prove what they say! They promise you one thing just to get you off the phone! Beware !
The front desk help was polite and the car was clean. Thats all the good news I have.The problem occurred when, after picking up the car, I called to request a change in drop off location from San Jose, CA to San Francisco, CA. If you dont already know how close these are, pull up Google maps. The phone agent told me it would be an additional $200 plus tax! Thats more than I paid to rent the car for a week!!Even after 40 minutes on the phone with customer service, and escalation to a supervisor, who said she tried to contact the San Jose location and received no answer, I was told no one had the authority to waive or even discount the fee.I wont be using Hertz again. Ever.
I returned the rental car with about a quarter to a half tank full, due to extenuating circumstances with my airplane departure time and San Jose traffic. I fully expected a reasonable fee for refilling the vehicle.I found out later that they charged me an outrageous rate of $9.99/gallon for the full 10.8 gallon capacity of the Nissan Versa. How I got the car back with a completely empty tank is beyond me. When I called to complain they said the rate is standard, and that if the tank was not empty they’d need photographic evidence to prove how much was left.I called a second time, asking if *they* had any evidence of the tank level, and asked if I signed something that disclosed the refuel charge ahead of time. After several minutes the CSR was unable to find records to back it up, and dropped my charge from $107.89 to $27.08.Im glad it got taken care of, but it seems like a shady practice to gouge your customer with ridiculous fees after the fact.
Pick of car was phenomenal but upon rental return i had a cigarette while waiting on the attendant and removing luggage apparently a few asheslanded in the cargo area as rhe trunk was open while doing so no ive been charges $300 for smoking in the vehicle. I would understand if they were scattered throughout the. Ar smelled or had burns uut seeing as i didnr smoke in it this wouldnt be possible. We rent from hertz at least 10 timea per month as i yravel for work constantly...when i called they said the charges were valid now will be finding a new rental avency for all company vehicles
Very quick and efficient checkout of a clean and low mileage Ford Focus, perfect for touring the Monterey area and northern California. Perfect driving and trouble-free car! Return 900 miles away in Seattle could not have been easier. 5-stars!! ✭✭✭✭✭✭✭✭✭✭
Hertz is usually more expensive than most of the other rental companies. I bid on Priceline and Hertz was the firm I got. Check this out: the compact car I was given didnt even have cruise control... I didnt even know they made cars without cruise control! Only four... no, three... stars because front counter agent would not give me a car with a trunk; only a stubby hatchback... unless I paid $$$$ more. Lame!
I found the deal through priceline and pre-paid the 10 days rent for around $300 but in the end I was charged with over $800!!!The front desk didnt inform us about the actual amount of age difference fee, which I could have avoided since we have other drivers that are over 25. And even I filled the gas tank 10 minutes before returning the car, I was still charged with another $30 for fuel.
Quick service on a reservation. Just find your name on the readerboard and drive away in the car in the space indicated. Show ID at the exit and youre on your way. The bus ride to the rental car center is annoying, but thats SJC not Hertz.
Theyve combined Hertz, Thrifty and Dollar all at one counter location with one or two agents so the line and wait is very, very long.
Terrible cars that lock themselves unecpectadly. Caused us lots of trouble . Had to pay 150 dollars to open car that locked itself
Pleased with my vehicle but received horrible customer service. I needed to change the card on file so that a different one would be charged when I returned the vehicle. The lady at pickup told me I could change it when I dropped it off. The guy that helped me when I dropped it off said he couldnt help me and I would have to call their office. Ive called but all I get is an answering service and cant speak to a human at the SJC office. Calling the national number I can speak to a human but they tell me the change must be made at the SJC office. What a wild goose chase! My company rents with Hertz but this will likely be the last time I do.
Presidents Circle..walk in and pick what you want. Large selection of full size sedans, mostly brand new Chrysler 300s. Picked a silver one and had a nice drive down to LA. Was impressed with all the options and features the car had. Return at LAX was easy as well.
First time gold member, but was treated if I was a long term customer. Easy, fast , efficient service. Extremely help young lady at the counter returned my phone to me before I drove off in the rental, which I inadvertently left at the counter.
I was very disappointed at hertz and enterprise today I am a longtime member of both I took a vacation to NC and had to rent several vehicles with a quite a few 200$ deposits I was on my way home from sjc and my credit card was maxed out even tho my debit card is well above average because of there policies i was almost left stranded with my child for that I give one star I recommend taking an Uber home it was very peaceful and had reasonable rates now I am stress free thank you Uber I will be taking my money elsewhere 🙂
I honestly have to say I was upset with this rental. This is the first time Hertz has ever been a disappointment to me. I had reserved and partial paid for a MID SIZE SUV. i am a lager person and have a back issue so space is important along with getting in. I dont go down easily. When i got their i was told they only had a Dodge Legend...sorry ppl that is not a mid size SUV...that is a cross over. So they said i could take the Escapade...for $50 more a day because they no longer had what i had reserved. I dont think so. So she asked me what i drove at home. A Dodge Ram or Caravan. Next thing i know im driving a caravan. I was happy for the room but i felt like i was driving my own vehicle. i thought the point of a vacation was to explore new things? And guess what? She charged me $20 a day more for this van and added extra insurance after i told her no. When i got to the van there was Twix candy bar wrapper in the cup holder and sand in the floor board of the divers seat. YUCK! i know someone else used the van, i get that...but geeze HERTZ you should have cleaned it better than that.
Slow line. Counter rep bad English and misrepresented charges. My friend had booked a pre-paid Priceline reservation but didnt know economy meant subcompact car. So we needed a larger vehicle. The rep said hed give me a managers special which was to be a new rental agreement and my friend would have to cancel hers. Later after the car was returned and we tried to reconcile these two rental reservations, I found out it was actually an upgrade charge and not a new agreement. The upgrade fee was 2x our original reservation! So much for managers special. The counter rep wont own up to what he told me and Im left with being overcharged for a vehicle.
Absolutely the best customer service! The agents are friendly, the car selection is phenomenal! I rent weekly from this location and they have definitely earned my sole business.
Absolutely the best customer service Ive experienced. I landed and was having issues with my reservation. Alma was more than helpful and when she had exhausted all her option to help (she went way above and beyond) she called in her manager Maria to see if there was anything else that could be done. Maria stepped up and figured out a solution to my problem and had me on my way in no time. I cant begin to explain how much I appreciated their help and youve now earned a HERTZ customer for life. So again, THANK YOU Alma and Maria!PS- HERTZ give these two a raise. They are an asset to your team and turned my terrible problem into a fantastic solution. I would give them a 6 star review if it were possible.
Great service. Hardest decision was picking a car. Felt like I was purchasing instead of renting. We rented a toddler car seat and it was very clean and easy to install.
Great location right across the street from baggage claim. The pick up the phone and talk and see a live person was great. Went to vehicle and drove off. Car was clean and staff were friendly and very quick when I returned the car.
Man, they know how to really extract your money. I got a rental through hotwire and thought I got a pretty good deal. That is until I ran into a toll while driving through San Francisco. I expected to pay for that. It turns out the toll was only $5 (not bad). However, the charge by Hertz for going through that toll was $25 on top of that. Does that make sense to you? It doesnt to me. Ill never use Hertz again.
Shaq- was so understanding and sweet, she took great care us after a bad experience in Denver with Hertz. She, listened, and executed and took great care of us, and got us into a great, clean, new SUV for my family to be safe and sound. Thanks again Hertz!
If there is a negative star, I would give it. Please avoid Hertz in SJC. Please read my experience here, this could happen to anyone.Long line, 1 hour waitting is normal.I only get very old car for full size in this month twice. No other alternativeVery rude service.Deadly manpower inefficient and insufficient .I spend my vacation here to visit my boyfriend, I can not drive my BFs Mustang , so I need rent a Auto Transition one. I have twice with them (though priceline, OMG, when I the name second time, I really want to kill myself).1. first time on 5-Aug.-A. very long line. There are more than 20 people ahead of me, and there is only 1 people working in the counter!!!!!!!-B. I pay for a full size car. and what I got is a 50k mile+ dooge. No USB plug, No everything . and there is a weird sharp sound everytime when i try to reverse the car.-C. When I try to change the car that day night , here come the FUNNY thing!After 1 hour waiting in 2nd floor, The worker try to give me the car I just bring back!! He asks me check if I am happy with the car , this is an abnormal procedure, because they never ask customers if they are happy. Rather than the car and time wasted, I feel they think I am a stupid person who can not recognise the car after washing!-D. The most hilarious thing is , after I pass the car to worker at the end of the week, I still need wait in a line of more than 20 person and there is only 1 people working , just to pass the paperwork !2. Second timr on 17-Aug-A, i really want to kill myself when I see this spot again .-B.I get a 50k+ mileage impala of from 13. Not about the USB, I even need use the key to lock the car. OMG....-C.I go to the counter , after 1 hour waiting , tell them I need a car with USB plug. They just ask me to return with the same car, and say they are going to call me if they have that Full Size car with USB.Now it has been 2nd day since I rent the car, there is no people calling me . I guess they never carry the full size cars newer than mechanical lock...
Was a nice experience as always just wish there were more cars to pick from besides 4 cylinders. Not that they are bad I just enjoy my v6s and would prefer to not have to drive a truck to get a nice power balance lol
As always my experience with Hertz was very good. When the car set up for me wasnt quite what I was looking for Alma at the counter had me set up and on my way in less than five minutes with exactly what I was hoping for. Thank you!
Good car, great check out for Hertz Gold members, SLOOOOOOOOW return process. This site has a serious issue with cleaning the inside windshield. Every rental features streaks and smears. Sad.
Id have given 0 stars to this location if that was an option.They asked me to drop the keys in car and drop the form in front of desk. After that, they didnt close my contract and charged me for extension. I kept calling them for 10 days straight in line, and they responded every time that they will sort the matter within 24hrs, but nothing happened.Finally, after 10-15 days, hertz main center sorted out the matter and returned overcharged money.Extremely IRRESPONSIBLE center and people working there.
We rented an SUV, we had just filled the gas at Rotten Robbies the day before and just drove locally since our daughter lives locally in San Jose. When I returned the car things went well except when I went home and really looked closely at the bill. $68.00 additional dollars charged for gas. We were just under the full mark on the gas gauge when we returned the rental. Now the fun starts!
Very disappointed!! I was told to use a kiosk when I was the next person in line. Had a reservation, but no vehicle when I arrived. Very poor attitude by the counter person. He didnt care if I had a vehicle or not. He told the customer service rep on the kiosk he would not upgrade me or give me something else. I would have to wait until something becomes available. He had no idea how long it would be either. He disappeared in the back & never came back out. VERY POOR CUSTOMER SERVICE!!! I have no intention of using them again. I have other choices.
One of the worst customer service companies I have ever seen. Hertz is a shameful company in regards to overall customer support.
Im so irrate. I wasnt able to rent a car because supposely insufficiant funds and I had 3 times the amount in my account. Even though I was declined they still charged on my visa debit card $280.00. Im so upset and Ive contacted them through phone and Im getting the run around. I want my account to be refunded and their saying they show no transaction
As a president circle member I still waited 90 minutes in this frozen parking deck along with 100 others for hertz to find ANY car. They had ZERO there! Like the Seinfeld episode, you need to hold the reservation!
I booked a rental through Southwest Airlines. I prepaid an amount of $40 for the reservation. At the counter, I was told there would be a $200 deposit I didnt know about. I cancelled that reservation and booked using another credit card. The associates at the counter said they would refund the $40.Long story short, they didnt refund my prepaid amount even though I cancelled at the counter and the associates said I would be refunded. The customer service through the phone is atrocious. I was lied to by the associates.I am never using Hertz again.
The car ended up fine. The downside is that when I ask for a full-size car that is going to be dropped at another location (ie. not SJC).. I always end up getting initially something that I wouldnt want for an entire week (such as a Dodge SUV, or in other times a Hyundai or a Kia). For being a Gold Customer, that fact is getting tiring, since it happens every time in San Jose --->I get off the plane, go to the spot and have one of lesser cars among my desired; and then have to go back to the counter and ask for something else. In addition, more notably for anybody reading this - Hertz charges a ridiculously high amount for dropping a car at another location. Oh they bury the charge within their rental fees, so it isnt expressly noticeable -- but it is there none the less
The services provided at the Hertz Memphis International Airport is outstanding. As a frequent traveler, I am proud that I can honestly say that my hometown is at the top of the list in regards to exceptional vehicle selection and customer service!
Excellent experience - Shaq was a big help at the counter (no, its not a he and not a basketball player), the Jeep I rented ran perfectly all over northern California, and even when I turned it in at the start of the Super Bowl (five miles away) there was no problem, no crowding.
Ran out of time for gas, used less than a quarter tank and got charged $50.00. Im fine with a penalty for not filling up but come on $50 for maybe 5 gallons of gas.
I reserved a car through Hotwire for a weekend. I had the worst experience with Lulu. she made the rental pick up experience horrible. she even suggested to choose other rentals than choosing Hertz. she tries to argue for every thing. Worst behavior!!!!!
Great car, nice people, terrible over-the-phone service that loses updates and call records, resulting in 12x overcharge.The person who served me at SJC (Karen) was great. She gave me a really good deal, a brand new car (driven 8 miles) for $35 for two days. After two days, I decided to extend it for another two days and to drop the car at the San Francisco airport (SFO) where I had a vacation flight.I called the phone listed in the contract. The Hertz rep said dropping it at SFO was fine. He also quoted $42 for two additional day ($77 for four days). I asked him three times about SFO, and he kept saying its fine.Two days later Hertz at the SFO charged me $914. A dozen of long phone calls from vacation did not fix it. They kept saying they search for a record of that phone call. Being a frequent customer and Gold member did not help either. I called again a month later. They suggested I call local manager at SJC. Calling and emailing him for the two days did not do much good. When I can reach SJC office (most of the time its their answering machine) nice people say that he is not available, and advise to send him an e-mail.Finally I get to the SJC manager who very politely explains that there is no record of my reservation change, that he wont help to find the person who said dropping at SFO was fine and that he has more important things to do.Needless to say I will try to avoid Hertz in future. I already used Budget for last vacation. Their reservation extension service is all automatic with voice recognition and works great. I also switched to using Budget at home.The low-tech reservation system at Hertz and the mess and aloofness at their call center are too much of a risk for a customer. Not only they overcharged me 12 times the quote, but they could not correct the error after 20 phone calls, and made me spend vacation on trying to set it straight. Keep that risk in mind when renting from Hertz.
1) had to change pickup time when my travel plans changed; did it on the hertz system but when i arrived they didnt have me on the gold board and said they didnt expect me until the original time2) reserved green car, but was not available so was given a Sonic3) finally... paid $60 for fuel plus the refill fee... crazy... at least three times retail, and given that I wanted a green car... i wouldnt have had this cost...disappointing...
Very friendly. Helpful staff. Super easy to pick up my car. The car was brand new, with only 2000 miles on it. Great experience.
Awful experience. First, they gave us a car that did not exist, which meant we wasted time waiting to get this imaginary car, then wasted more time walking around the lot looking for the imaginary car, then wasted more tiime waiting in line again to get another car. Then they gave us a high-mileage POS that, as soon as we left the lot, the low-tire light came on. Now, of course, the tire is flat and we have to wait for the repair, take the car back for exchange, and PAY FOR THE REPAIR. Ridiculous. DONT USE HERTZ AT SJC
We rented a Ford Fusion, its a very nice car and brand new. Great service too - booking online, pick up and return are easy, fast and efficient.
Ask for price breakdown, they charged fees for things I never asked for and I ended up paying more for bs insurance fees than the actual car. No help in sorting things out so no more Hertz.
This is probably my most used Hertz facility. I love the fact that I can go from my plane, walk across the street and I am in my car and off and running. No buses or lines. Also I like the fact that the staff remembers me and takes the time to chat and make me feel welcome.
Everything looks good ecept check-in of rental car. Check-in is made remotely but mostly they fail in recognizing license # and address because I am from foriegh country. Also they talk too fast so difficult to understand their requestThanks
Fast service with totem screen for check-in with online Hertz Staff. Car return fast too. New and clean car in perfect condition. All was perfect!
Update (09/13/2019): I pinged on fb - and there is no response.Old Review (09/07/2019, for context):Waiting time is crazy. Even if I have done my booking online, there is no way I can just pickup my car.Also, there is no parking available for customer renting car.
The cars were not in inventory and I had to go back to the counter and get another one....it wasnt in inventory either but she fixed it. Inside of the windshield was dirty so you could not see out with sun glare.
The best customer service ever got this morning from HertzThe gentleman behind the counter was the bestMade my dayThank you
My experience with Hertz is always really good. You cards are always nice people are very helpful I would recommend taking a shuttle to your hotel in renting from a Hertz off site because the airport fees are very high
Why would a car rental not have any cars when trying to reserve days in advance? I am rethinking my patronage to Hertz.
Really great, quick service. I had no trouble finding my car and getting out of the airport. Customer service at the desk was also really friendly and accommodating.
Make sure you are a 5 star member, and its the quickest in and out for car rentals Ive encountered. You even get to pick your ride within your membership/paid rental category.
When I went to drop off the car I had 3 big baggage I needed to haul to the airline to get them checked. Goginder Singh w/ Hertz noticed my challenge and offered to drive me to the airline drop off. Thanks, Goginder.
Had to wait 40 minutes in line and then another 45 minutes to get a car. My reservation was made 2 weeks in advance, no excuse for not being prepared.
I had an issue during rental. I tried calling the San Jose desk about 5 times over the week. At each point, I went through to voicemail. I left my name and number each time, but they never called me back.Hertz corporate Customer Service is no better than the San Jose office, but thats a whole other story.
Good solid rental experience. Car was clean and in good shape.
Lot of good choices even with suppliers choice
The gal at the #1 Club Office left me to my own devices when I discovered I had booked an out and back rather than the one way I was trying to book. The website fights you on this as it resets to a round trip every time you adjust something.
Its great when you can pick the car that best suits your needs, instead of being assigned a car that may or may not work. Way to go, Hertz!
Ill never go with this Hertz location again. I refueled and returned my car with a full tank of gas, but I was still charged by a $13.99 express fuel surcharge because I couldnt show my gas receipt and demonstrate I did refuel. No one ever told me before I had to keep my gas receipt. This company is very dishonest and please stay from it.
Poor service, waiting time longer than 30 minutes, phone agent refused to help even though all my data was already in the system through Hertz Gold. To top it off, my car was not ready and I had to wait again.
The San Jose Airport Gold Desk is the best Hertz location I have ever used. Very helpful and friendly staff, I will be back again soon and highly recommend them.
Had a problem with our current rental car and they were super gracious to exchange the car mid-rental. Thank you for speedy, efficient service!
I enjoyed very much the benefits of Gold Elite member status...let me walk-in walk-out the parking lot without having to line up and wait and car is already there in garage just drive away.
Very great experience renting car but. I had reserved a Chevy Cruze which they never had after I got there .
The whole experience was good except for one fact: The times of pickup and return were stated as being in the PM rather than the AM. Fortunately, a satisfactory vehicle was available. Other than that, the whole experience was seamless.
Customer service was very helpful explaining the details for the car rental and making the process quick and easy when you return the car back .
Very stupid car rental location. I used hertz express return to return the car in early morning (around 2:30 am), but 2 days later, Hertz called me to return their car immediately. What????? Will never rent car here again.
Car in less than optimal shape. GOT a big ticket for driving in 110 carpool lane in LA with multiple passengers. Hertz should have informed us about this absurd traffic rule in LA. Instead, Hertz wants $30 processing fee. BAD!
I was given a number on the wall next to my last name. I picked up this car and drove to the exit. The clerk said that I had taken the wrong car; but, as it was equal to the car that I had reserved that I could rent it anyway.
All went well, easy and efficient, however did not prefer car I was assigned, a Versa -- okay for driving but an open-to-view hatchback which means my luggage is exposed to anyone who walks by, not preferred, vs. in a trunk and hidden ... I will have to specify no Versa but had no idea this was what I was getting, didnt have time to change cars after arrival
The staff is polite, but soooo slow. Unreasonable price for the drop-off location change - 2.5 times than to take Uber, which I took apparently
I had a really good experience with Hertz. The check out process was smooth and the car was in good condition as well.
As usual, Hertz hit it out of the park. Our rental went flawlessly with the Hertz people along the way facilitating us superbly. See ya next time.
It was realy quick for me. I had the car on reserve. Took me less than 5 minutes to get it. Clean car, no problems.
Wait is horrible to pick your car. Why dont they actually get more people on the front desk to get through the line quickly. Probably worth to pay a few bucks more than waiting an hour in line.
With the ultimate choice service Hertz have truly stepped up their game and Im excited every time I have the opportunity to rent a car at an ultimate choice location!
Quite close to the terminal which is really convenient! However, the bill I received upon returning the car was a few dollars more than what I had been told to expect at pick up.
5 Star benefits are easy to use. Go to that section, find a car you like and drive off. Plenty to choose from today.
Using Hertz Gold is fantastic. The one time I had a problem with the car they immediately (5 minutes) switched me out for another.
Good service at Sunday morning! Very fast and quality service! Recommend
4 (199 comments)
Review №1
2022-06-06First time renting here and no major issues. Quick pick up and return with no hassle. Only negative was the extremely poor selection of cars in the President’s Circle. The options were much more limited than at National with equal status.
Review №2
2022-04-20Ive been renting here monthly or bi-monthly for the past two years. Today, an employee who was NOT processing my reservation and was not the manager of this location effectively accused me of stealing the discount code of a company that has been my employer for more than 20 years. They removed my corporate rate on the spot because I did not travel to town with a corporate badge. (Why would I?) I see the same counter personnel every two weeks, and today I am called a thief. Two weeks ago, when I was here, I was told I am not a Gold Member. I had to show them my profile in the Hertz app, which reflects my Gold Member status. They still have always treated me terribly because they are simply rude. Will be checking my other corporate discounts for better car rental options.
Review №3
2022-07-01Several issues with location and Hertz. Was charged for extras I declined and was not even asked about. Also the push button start on the vehicle did not work several times. Loosing link with key fob. Called and could never get ahold of anyone. Mentioned it when dropping off vehicle, and was told yeah that happens. Still waiting to hear back from Hertz on these issues, crickets so far.
Review №4
2022-03-22Worst customer service ever. If something wrong happens during your rental youre screwed. Dealing with their customer service is guaranteed to raise your blood pressure 20-30 units and potentially cause a stroke / heart attack. Would recommend Enterprise or Budget.
Review №5
2022-04-20Avoid this Hertz location, I was overcharged $80 due to bait and switch and Hertz corporate refuses to issue a refund as this is evidently sanctioned policy.Booked a compact class vehicle a couple of weeks in advance, arrived at Hertz counter maybe 5-10min prior to my reservation time. Usual spiel of counter agent trying to sell me refueling service and liability insurance coverage I dont need.After declining the extras, counter rep gives me keys and tells me the parking space number. I walk to the car, find a Buick Encore, not exactly a compact class but I figure whatever -- I understand rental cars are in short supply.Not until later did I notice the rental car counter charged me ~$80 more than I was quoted for loss damage waiver. Ive had several rental car reservations in the past where the car class I reserved is not available. For every other experience I was told this at the ticket counter, rep upgrades my vehicle class and ensures there is no cost to me. Hertz evidently does not operate this way -- I wasnt informed my vehicle class was unavailable nor was I told this would result in a +$15 / day rate for loss damage waiver.I received a text message from Hertz on pickup day asking about my rental car experience, I said everything was good except the unexpected bait and switch, they replied saying they could not assist with billing issues, message them on social media. Messaged Hertz on Facebook, they said they would need to escalate my issue, I received the following reply a week later 2 days after rental car was return and payment posted:Hi Jimmy,I apologize for the delay as we answer our customer concerns in the order of which they are received. The lost damage waiver is an estimated total when booking. The price is based off of the car class that you book. However, it appears you received a vehicle in a different car class, thus cauing your lost damage wavier amount to alter.-KristinaI replied:So you charged me more because you didnt have the vehicle class I rented available, in other words?I wasnt even aware I was getting an SUV until I got to the vehicle, your rep didnt tell meThat was last week, no reply since, so I assume this is where were leaving it. Credit card company has already refunded the difference of Hertz bait and switch to my card, adding them to my rental car company blacklist since corporate is sanctioning bait and switch as standard policy, I guess.UPDATE 2/28/22 AFTER OWNER REPLY:I have submitted my complaint via 3 separate channels including the one you provided, if Hertz cares to make this right you have my phone number and e-mail address on file. Credit card dispute and reviews were left because I never heard back, I will update this review and star rating if Hertz ever reaches out to provide a resolution.UPDATE 4/20/22:Received a bill from Hertz for the amount refunded by Citi, going to ignore it and never use this company again. Never did receive contact from Hertz regarding this review.
Review №6
2022-07-18Horrible service! I wont go there ever again ! the didnt give me receipts, the car got recalled , they took it and they didnt replace the car
Review №7
2022-06-25I booked a rental on Priceline and had already paid in full, but was charged another $60 per day at the counter. The agent told me nothing about the dollar amount and I only found out after I returned the car. Ridiculous!----------------update: i contaced the customer service, who said they will escalate, but i never heard back from them again, even after asking.
Review №8
2022-07-20I have had the most horrible experience renting a vehicle with Hertz and specifically this location. I was having mechanical issues with my rental that I picked up in San Francisco. When I tired calling the location in San Jose (because I was closer to that airport at the time) the staff there would pick the phone up and hang up on me every time I called. After finally getting in touch with someone on the phone through a form I filled out online, I got in touch with customer service. I explained that the rental I had had mechanical issues but I did not want to drive to the San Jose airport unless they had a similar vehicle for me. I was reserved a vehicle through the customer support and was guaranteed a vehicle that was like mine. When I arrived to the San Jose airport location, the staff there seemed to be very bothered that I brought back a vehicle that was breaking down on me. Then when I asked if I had a reservation under the case number I had, they did not even bother to look. Jose at the front desk did not even want to bother trying to find a vehicle that was like mine and put me in the first thing he could find. I went from a convertible sports car to a messy, breaking down, smelly, poor running, disgusting small SUV. When going back to report that the car was dirty and that there were 8 cars in the lot like the one I was driving for rent, Wilson (manager of the location) bold face lied to me and said they were all out on rent. I know he lied to me because as I was getting back into the worst rental I have ever had, a gentleman was getting into a like vehicle that I returned and he said he just picked that car up WITHOUT having a reservation.Absolutely the worst experience ever and I travel for a living. I have rented thousands of vehicles. This location needs a new staff all together and it needs to start with the management.
Review №9
2022-07-10Another Hertz absolutely terrible experience. Oil change mid ticking sounds when it idled mid speaking sounds when it backed up I’m a chugging sound when it turned, was told by Tim it’s OK to drive you’re only taking it for a day. I swear to God Hertz doesn’t care if you are in a safe car. Thats not just this location is a company policy.
Review №10
2022-05-14Don’t use Hertz at San Jose airport, extremely terrible unprofessional service. We paid for our pickup at 1pm meanwhile they have no cars available and told us we had to wait 30 minutes for a car. Giving us an upgrade option then telling us they actually have no cars available. Don’t book with them!