Active military discounts
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Hertz rental car was one of the worst experiences Ive had with this type of service. They gave me a car that they didnt do a proper inspection on, it ended up breaking down at one of the busiest intersections in SD. I had to have someone come pick up our kids and call AAA. Then to take care of me for all the headache. They gave me the worst car on the lot. I rented a vehicle with power heated seats, keyless entry, push button start, etc. They replaced that with one that has no power anything, no push button start,and is much smaller than the one I paid for. This was not due to vehicles not being available, they just wanted to be as cheap as possible, even if it is at the customer expense.
The older woman who helped me on March 26th at 6pm deleted my loyalty reward/discount through my company which made me pay an extra $19 for no reason. I have rented cars through my company’s perks program multiple times and I have NEVER had someone question or demand I show proof of employment, let alone show proof of affiliation to the parent company that handles my work’s perk program? I work for one of the largest investment firms in the country, how would I have been able to rent the car through my work’s perk website if I didn’t work for them?!There is no “proof” that this woman was willing to take as my company entrusts its reward company to a larger parent company called Next Jump and our program is called Perks at Work. I showed her my reservation on Perks at Work and she refused it and deleted my discount. This is unacceptable and I had to pay the price for it.Please retrain this person. I am hoping when I return the car in Albuquerque tonight that they will refund me that money because this woman refused to honor the discount I was entitled to so she basically stole from me. With gas prices being what they are, every dollar counts.
Dont rent from any Hertz agency in the United States or anywhere in the world. They scam and cheat their customers. Go to somebody else more honest and trustworthy, because hertz theyre not. So if you rent from them, dont say that you havent been warned, so beware. Its a big risk with hertz. So good luck if you go with this con stealing company
THEY NEVER ANSWER THE PHONE! This was the worst experience that I have ever had a Hertz. We called several times to ask what their policy was on 2nd Drivers. My friend paid for the car. My plane arrived 10 hours earlier and she set it up so I was the 2nd driver. The manager of this location ridiculed me for carrying a joint credit card with my husband. She would not recognize me as an authorized user on my credit card. She looked at my drivers license and said that I look to young to be 40 repeatedly. She said she needed another form of ID then I pulled out my passport and kept looking and comparing my DL and Passport. She said loudly how are 40 without a credit card in your own name. I explained it was a joint credit card and to please call number on the back. I pulled out my Master Card in my name and she would not run that card either. She repeatedly told me I could not have my car, even with the itinerary printed from the confirmation on-line. I even had a copy of my friends drivers license and credit card printed out. I ended up having to take taxis around San Diego for 10 hours because of that manager. I ended up going back late that night when my friend arrived and the sales associate had zero issue giving me the car. He said that what happened during the day may no sense. But thank you Hertz for the absolute worst travel experience ever. The Taxi driver said this place is notorious for treating people poorly. I travel all the time and told my husband what happened plus told the companies we work for. Both companies will cease using Hertz again.
Hertz is friendly enough, but consumer beware: they will tack on additional insurance and roadside coverage totaling $49 per day. Read the fine print. I should know better.
Shuttle service from the airport, easy to process pickup, wandered around a bit finding the car. Allow extra time when dropping off to catch a shuttle back to the airport.
My flight was delayed by an hour, just passed the closing time. I spent that hour while my plane was delayed trying to call Hertz to see if I would still be able to get my car. 15 unanswered calls later, (during their actual business hours mind you) and I finally realized I would not be getting a car. I still took the airport shuttle (which was still running) but found that Hertz was completely closed and no way to get a vehicle after hours. I also had my flight number listed on my reservation, so they could see that my flight was delayed.tl;dr: beware of renting a car here if your flight is getting in past 10 pm. If there is any delay in your flight, you might be stuck with no car in the middle of the night.
Because of plane delay, we arrived at the Hertz pick up after the front desk closed. There was no instruction displayed on how to proceed. After walking around the parking for 20 minutes with 10 other clients, we figured out. Our final receipt shows that we subscribed to the Fuel Purchase Option that is described as Fuel purchased in advance at Hertz at time of rental. No refund for unused fuel if option is selected. Its defintely not what we signed up for as we were explained that we will pay for the gas at a predefined price in order to fill the tank. So at the end, we were overchaged by more than 100 USD. One Star for Hertz.
DECEPTIVE AND FRAUDULENTBooked through Expedia. My cars was supposed to cost around $80. The agent asked me if I wanted preferred or basic coverage. I said I dont need insurance because I have USAA and AAA. When the fee turned out to be around $120 I questioned the agent and he said it was because of extra taxes that Expedia doesnt tell you about. I looked at the bill and questioned him again but he just said its all the taxes they add on and tried to blame Expedia. There was a long line so I didnt want to make a big deal and just signed the papers and left. Later I checked the bill and saw they had added Insurance and Premium Road Service! Will never use Hertz again. Their agents are incentivized to upsell customers and lie to them. Beware or rent from someone else.
2nd time in 4 weeks I have had to rent a car due to my car breaking down in San Diego. So.... easy since I am. Hertz gold member. Smooth, easy and no waits.
Beware: service desk will try to upsell you on extra charges. I prepaid my rental with no intention of purchasing insurance. I was a bit tired from my flight and should have known better. The guy at the front desk was talking a mile a minute and purposefully misleading on my rental options. Hope it was worth it. I’ll be traveling with other rental companies from now on.
Literally the worst experience I have ever had with any rental company I have ever used! The service was absolutely awful. They refused to give me the car I had already booked and reserved and paid for. It was midnight in a state I had no idea where I was. They had 2 employees yell at me. They refused to run my credit card and I ended up having to do a credit check and $500 hold just so they would give me the vehicle I had already reserved. It was so ridiculous I will never use hurtz again! Horrible customer service. The manager wouldn’t even help me. Was stuck there for over an hour before they finally let me get a car.
We got a great, dependable vehicle that served our family quite well on our week vacation. We had great service with very short lines. Will use again!
Horrible company to rent, they over charged me a day and late fees even though it was returned on time. The only reason I noticed was because of the charge on my card. I called customer service who confirmed the car was retuned on time… The agents at this location ..San Diego Lindebergh Airport are very incompetent. DO NOT TRUST THEM!!!!
Hertz does not accept responsibility for their car rear-ending me. This review goes to the location that the car was rented from. I was rear-ended by one of their cars at the end of November. The person that hit me was not the driver that rented the car. I collected all the information needed but after everything they denied the responsibility of fixing my car. Their excuse was that because it wasnt the person that rented the car than they arent responsible. They admit it was their car but NO help at all. They wont even cover the deductible of $1000 for my insurance to cover the rest. Watch out when renting from Hertz because they will think of a loophole to not cover you and if you get hit by them dont expect any help. I will not be renting from Hertz ever because of this business practice. Beware of Hertz drivers on the road!
Yes I dont like that they dont give me the miles I have an account with Hertz gold and Im spending thousands of dollars on rental cars.
Selection of updated cars. Cars are clean and well maintained mechanically. Airport center location that has shuttles available to and from the airport. Service is quick and thorough.
Website is misleading when booking. I thought I was getting a military discount when making a reservation online but found out when picking up that I did not. They couldnt reverse it. I left a valuable item in the trunk that was found after drop off, paid over $60 for priority overnight shipping a week ago and the tracking number still says that only the label was created. Can not get anyone on the phone.
Marty did a great job of setting my up with my car just before Christmas. The vehicle was very clean. I recommend setting up with their membership program, it helps create a more streamline checkin / out. Highly recommend. Thanks Marty!
I want to personally thank Nathan. He was the mvp ofMy trip and was absolutely fantastic. I traveled and due to circumstances I couldn’t use my credit card. Another company spent all day making me wait and jump through hoops and Nathan had us in and out in minutes. His professionalism and help were truly appreciated
COMPLETE SCAMMMMMM!!!! holy hell, cannot believe this place added the damage insurance that I did not want. I said I didnt want it online and then in person I said I didnt want it. They added the basic and charged me for it anyways and I was sleep deprived after the flight and didnt understand that it was an additional charge instead of a final payment on the reservation I had made online.They gave me the receipt without explaining things, just made like they were being nice.When I got to the hotel, I noticed and called to fix things, within 90 minutes of the car pick up. I called four times. They dont accept calls: It rings and rings and then they just disconnect you. You cannot, I repeat, CANNOT fix this or reach them in any way. There is no wait time to talk to them, no way to fix it.Additionally, you cannot do anything about this online.When you reach out to the national customer service they say that you signed the receipt, even if you thought you were turning down additional waivers and were actually being scammed. STAY AWAY. SCAM ALERT!!!!!SCAM SCAM SCAM!!!!!
Amazing service, amazing selection and absolutely no fear whatsoever of being stuck out in the middle of nowhere becuase of a breakdown. The vehicle I received has clearly been maintained very well.
Here are my kids while I go on a wild goose chase to three different Hertz locations for an hour plus all around San Diego. Nice start to the vacation. If you are looking for a rental car in this location, I highly recommend you avoid this company at all costs! They did nothing to help ease this inconvenience other than point us to the wrong location. Not even a cab voucher...very disappointing experience.
Standard large US airport car rental with a big carpark building a short way from the terminal. Works just fine! 😁🚗
Beat price we could find for our trip. Great car with excellent fuel efficiency. We had a Chevy Malibu. We drove all over and o it used 9 gallons in 9 days! Easy pick up and returns. The web app was a bit flawed. You can’t add your gold membership unless you cancel and create another rental.
Return process quick although just a couple pf tips:The rental car terminal is 10min away from the checkin. Plan for extra time if you plan to drop off bags beforehand and swing back to return the car.Google maps says open at 7am but there is always someone to take returns of the car
I have been trying to get in contact with the car rental agency since 5pm EST and Noone asters the phone. I have called approximately 10-20 times and the last dew times someone grabs the phone and hangs up. If someone from this agency can PLEASE ANSWER.
I picked up a car here during a business trip to San Diego. The service was quick and efficient and you gotta love the pick your own option. The return was also efficient and the car was clean and in a good technical condition. The choices were a bit limited though.
Horrible place!!! The employees are a joke. I gave the kind lady my ticket confirmation for my car and was asked where I was going, I replied and told her I was going to Los Angeles which is over 75 miles of driving. The kind lady heavily suggested that I should get a pre-payed fuel package which was $80, I asked her immediately about the specifications of the car return in relation to the package, she told me with solid conviction that any excess fuel will be discounted from the original price of $80 which is how much it would take to fill up the car, she explained people do this usually whenever they have to catch a flight or to further simplify the car return process. I wholeheartedly believed her and didn’t question it. I came the following day to return the car because I only needed it for a day and a half, so I came 4 hours earlier than my return time. When I checked out, I was told that the $40 I put in the tank to bring it halfway would not be discounted from the price and that the $80 pre-payed fuel plan could not be refunded either because the car should have been returned on empty. When I let all the other employees know what the kind lady told me, they all told me that none of their employees would say that and that I was lying. So a simple $225 car return came to a total of $345 for a total of 1.5 days. Don’t ever bother wasting your time and money here, this place should burn to the ground stealing money from people so shamelessly. If you do decide to come here, don’t get the pre-payed fuel plan because even if you don’t get it, you’ll be charged for the gas that is missing to make the tank full, or at least that’s what the employees there said. IDK WHAT TO BELIEVE HERE. HORRIBLE PLACE/KIND PEOPLE/A TOTAL SCAM. Also please beware of the bumps and scratches on the vehicle you rent because they almost pegged me with that as well but I took photos and told the person before I left the car rental, so when they asked me about it I had the proof of damage from before my rental. Much love to anyone who reads this, happy holidays ❤️ RIP my checkings account 😢
Service was very poor. The customer service team was not even aware of the inventory of available vehicles. We booked full size sedan and we were told we can pick any from the lot. When we went to the lot there was no full size or medium size sedans available. We came back to the customer service, they insisted that we either can take compact car or stand in the midsize sedan zone and when ever car comes back we can rake that car. The lady at the customer service was very rude.
Renting a car is usually so stressful, but after a long flight with small children, Nadia was a lifesaver. She made this process so easy and quick. She was such a professional and we couldn’t have started our trip off better.Nadia was able to accommodate all of my family’s needs. Couldn’t be more grateful!
It started raining early christmas morning during my 45 min drive. The windshield wipers were old, they smudged the water and it was really hard to see. I complained about it but didnt receive a refund or anything.
We reserved our car online. Everything was super easy! All the signage to/from the airport is very good and easy to follow. Picking up and dropping off was a breeze. Would definitely use them again!
Really convenient pickup process for gold plus rewards member. Just go to the assigned zone and drive off the chosen vehicle!I made a terrible mistake with my reservation today (5/6/2017). Luckily, the lady at the directory board was super helpful and was able to fix the problem for us. After the problem is resolved, we drove off to San Diego Zoo Safari Park. Made it in time for the reserved activities :-)
I want to warn people of Hertzs poor customer support!My nephew took time to contact all the agencies needed, to ensure a glitch-free vacation. The family was scheduled for an early morning departure from SLC to SAN. UBER was scheduled to pick up early enough to get to the airport early, but the UBER driver flaked and cancelled his pickup at the last minute! This caused a domino effect.... They were late for check in, and the next available flight gave them a 5 hour difference. My nephew called Hertz several times to alert them and to request that they not give away their reservation. Nobody picked up the phone, the phone just rang. They werent given any kind of information on how to handle a situation like this. Once they finally contacted a representative, the feeling was that things were going to be ok, they would be taken care of.Once they arrived in San Diego, we didnt know where to go to receive the car! There were two Hertz locations within 2 miles of the airport! But nobody from Hertz ever explained where to go or how to get there! Now after a long day of travel mishaps, we are greeted with yet another hurdle!Once you arrive at the San Diego airport you have to figure out ANOTHER transport to get to your rental car, a mile away!Finally arriving at the rental building and over-due for a break in this chaotic day, my nephew was charged an EXTRA $200 that we werent expecting! No explanation, but worse, no warning!We learned a few things on this trip... 1. We wont trust Uber again.2. We will never use Hertz again, and we wont be recommending their service to anyone in need of a rental! Customer care is part of customer service, and Hertz showed no care! Byyyyyyyye!
Ive had mixed experiences at this location over the past several years. Service has been challenging during the pandemic, as to be expected. But I wanted to give a shoutout to Marty. He did a great job at answering my questions and efficiently working through all the complications of my reservation. I hope to see his smiling face behind the desk the next time I rent through Hertz. Bravo Marty!
I had an amazing rental experience here. I reserved a full-size and when I came here it said on the screen that I should go to the presidential section. I had been expecting an upgrade as I am a Hertz Presidential member but was expecting maybe a premium car. When I went to the presidential section there was a Ford Explorer!!! Someone got the Cadillac before me 😭. Really smooth check out experience! Highly recommend renting from Hertz!
Uber Rental Program has saved my life tbh, the staff at this location are so compassionate, supportive and understanding. Its like a big family. I will always remember how they have helped me thorough my toughest time. Thanks Hertz. 😊
Making the reservation was easy and quick - that’s the only reason this has two stars and not one. The hidden fees on the reservation nearly doubled the cost they had quoted initially. Even coming back with a full tank filled not 2 minutes before dropping off the car, the representative at drop off insisted that the gas tank was not full and charged me >$30 dollars for gas upon return. It’s a scam - be ready to pay far more than the advertised amount.
Friendly staff, efficient and cheap. If gold member + you can choose your car from the lot and dropoff is 24-hours. Great experience!
Perfect service friendly personal down to earth. I’m a simple guy really yet very successful in business and enjoy many friendships. Heart steps up every time to take care of me. I’m finicky sometimes wanting to make a last minute change or substitution on a car. Agents made on the spot calls around town to find the Chevy Camero SS I’ve so enjoyed 4 times this last year. Been my pleasure .
Man I just gotta say Tee at this hertz location is amazing. He really puts the service in customer service, and is so understanding and helpful with my rental. 10/10 hertz earned a lifetime customer from this man.
Being A Hertz President Circle Member for 25 Years! Extremely Bad Customer Service! Do not trust Millennium Employees, Overcharged.
On arrival I was greeted immediately. Check in was very easy and pleasant. They offer me with a upgrade which I took. It’s was a brand new car!!
Dont come here, dont rent from them. Hertz called the cops on my mother claiming their car she had gotten that same day was stolen. My mom is 50 years old with no criminal history and facing felony charges in court for a stolen vehicle. Hertz is a disgrace of a company they only make money off of mass incarceration.
They dupe you into taking some insurance without giving any further details. It can be quite expensive.
Horrible customer service. Do not rent a car from her. The lady behind the desk was the rudest employee Ive ever seen. Choose another agency and actually be treated politely and respectfully.
We reserved a vehicle and promised that they were 24 hours and picking up a vehicle will be 0 issues. Flight landed at 10:30pm on June 28th and we showed up at the counter with them being closed, along with a huge line of angry customers… they didn’t wait for the late flights or the flights that got delayed and a whole line of us were sat there without a vehicle stressed and not knowing what to do! We just flew cross country and on a 6 hour flight and that was the last thing we needed. Luckily, Avis came to our rescue and had ONE van that could fit our big family. No thanks to Hertz for being closed when they said they were going to be open
I have called this location at least 100 times (not exaggerating) over the past two weeks at all different hours to ask them a question and they have never picked up the phone once. The phone just rings and rings and then hangs up on me. Extremely frustrated.
Made a reservation with Dollar Car Rental via my Southwest app. At the airport, Hertz is coordinating all Dollar rentals. I had specifically reserved a jeep and they gave it away, so they upgraded me for free which is nice, but still not at all what we wanted for our beach trip. Then I get a threatening call saying I have kept the car (that I didnt want) longer than the agreement and certain measures will be taken against me if I dont return it. So I call to correct the contract and get rushed off the phone. This has been a very frustrating process. Theres no point in reserving a car in advance with these companies. They dont look at your reservation when you arrive, so they dont reserve the requested cars and they get the dates wrong. Id go with enterprise next time.
I booked through the Hertz website.Check-in staff at the office/pick-up desk were friendly and helpful with the questions I had.Easy walk around the corner from the office to the lot - located on the same level.Found my zone/bays of vehicles to choose from - there were two cars left to pick - it was 11pm at night.Chose my car, had it scanned at the parking lot gate on the way out by the staff, nice and quick and then I was off.Car was clean.In good mechanical condition other than one small issue, but nothing I couldnt put up with.Returned the car around 5pm after filling up on gas nearby.Must have been a quiet time as there were 3 staff available at the drop off zone of the parking lot.The staff member gave a quick check over of the vehicle while I unloaded my luggage. The staff then offered to print up or email my receipt and then directed me to the airport shuttle pick up point, which again was all on the same level - handy for those with luggage.(For $30US there is the option to pre-book and be driven by Hertz directly to the airport terminal at drop off, but I was happy with the shuttle bus service).No surprise additions to the bill after returning the car is always a relief too when hiring a rental.Overall I had pleasant experience with my rental from Hertz San Diego Airport.
Added loss damage waiver without asking. Dont rent from these scumbags.
This location is seriously understaffed.At noon on a Monday there were only two employees serving customers, in a lobby that has *ten* service counters. When I went in, there were eight people waiting to be served. When I left there were even more people in line. Potential customers were walking out the door to try the other rental services because they didnt want to wait.The employees Ive interacted with have been great, always friendly and efficient. But whoever is in charge of staffing this location should be fired. Theres plenty of people looking for jobs right now due to COVID. I wouldnt believe any claim that they cant find candidates to hire.Especially because of COVID, the company should be taking steps to ensure that customers arent waiting in the lobby for half an hour. If half of the service counters were manned, theres plenty more than six feet between each employee. The understaffing just looks like management penny-pinching, and its damaging their customer service. At an international airport, this is just ridiculously unprofessional.
I absolutely love their service..And wouldnt use anyone else, especially being a Gold Card Member. My ONLY complaint THIS TIME, was the sanitizing spray they are using for inside the car to disinfect for the Corona virus. It had splattered on the windshield, and driving facing the sun made it almost impossible to see. And trying to wipe it made it worse.
I would rate lower but I have to give at least one undeserved star. They had already taken thier money from my acct and when we flew in from Denver on Christmas Eve we took the shuttle to the rental place. We were told we cant have a car we already paid for because we hadnt booked a flight flying out of San Diego? Why would we book a flight out of where we just returned to? We needed the car to get home! We got stranded in San Diego on Christmas Eve! It cost me another $100 to get home and start fighting to get my money back! Now I have been told I dont get my money back! So go ahead and pay for a car and see what happens! I thought Hertz was a good choice but I guess not! Dont lose your money!
Our car pick up was smooth & we were offered an upgrade for $100 more a day. We declined. We were very happy with the Rogue that we had reserved. The directions to return the car were great & the process to return was quick & courteous. There were many shuttles to get us to the airport, so no waiting there. The driver was courteous and very helpful. Renting from Hertz is always easy & that is why we always chose them.
Checked-in at the video booth, the process was easy and the service super nice. I was offered an upgrade and went to grab my car from the car park. As I was driving out the staff at the gate told me that I wasnt allowed to leave with the car I was in as these cars arent allowed to leave the lot. I had to drive back although my contract clearly stated the vehicle including license plate number. I then went to the lot manager and he explained that all of the bigger cars were reserved and that he could not honor my contract. He then downgraded me to a much smaller, older car. When I complained the manager offered that I could pay to upgrade and take the car that I had before - so the statement that they were all reserved was clearly a lie. All in all this was a terrible experience and wasted a significant amount of time. As this is the second time I have had a bad experience with Hertz I cancelled my next booking and will not return to Hertz.
I went to pick up my car an hour later than picking up time, but it wasnt even cleaned. So another 20 minutes later I got a clean car but on the way my trip I found out one of the indicator wasnt working. So, may be its better call them first and confirm before going there. Other than that its pretty straight forward simple process. Dropping off took only 2 minutes.
Perfect experience. My Chevy Suburban was waiting for me when I arrived in San Diego. I added a second driver when I got there and there was no additional charge. Customer service was great. Online rental was easy and the price was very reasonable. I never drove such a large vehicle but needed it for the six men in our group and it drove amazingly well worth decent gas mileage. The car return was even easier! I have another Hertz reservation for my trip with my wife to the National Parks out west this Spring.One interesting change at the airport is that the car rental agencies now share the same shuttle and Hertz was the first stop.
I would never ever recommend renting a car from Hertz!!! You return the car on time even early, and they still charge you an extra day. They say they are open 24 hours at the airport, they lie, they are not. And its an act of congress when trying to call and talk with someone.
Filled vehicle full of gas 1.2 miles from the rental lot. Cheerful return agent told me that everything looks good and I agreed to the email receipt. I was then charged $20 for what Hertz claimed was leaving the vehicle 7/8ths full. Watch for this nice money making scheme, that leaves little recourse for the renter. Take pictures, keep gas receipts and get a paper rental charge summary to keep Hertz San Diego Airport honest.
With Gold club membership, very quick and easy check out and check in, and you can pick a car with Android Auto for nav. Remember to leave the keys in the car :-)
I am a president circle member for hertz, and last week i went to hertz after i had a few problems with my car, Antony and Alfonso immediately were there to offer help and very fast and efficiently they fixed the problem. i never before got such a great service with any car rental company, i highly recommend hertz from today on.
There are 10 desk for agents, 1 person is working here. The line is moving very slowly.
They are okay. The particular airport I went to They sent you out into a lot. And said find your car. No one was out there to give any assistance. And you cant just get any car. You have to get one in the group rate that you are renting in. Such as full size midsize compact Etc and other than the full-size Vehicles all the other ones look the same but are not so I wasted 20 minutes. Looking around and then finally went to get somebody who took me right to where I needed to go
We needed a car to get around the San Diego area on our week-long vacation. We loved being able to pick out our own car. We were able to get a Toyota which was similar to our own car and thus we didnt have to learn lots of new tricks, like where are the lights?, which side is the gas tank and how do we open the gas tank door?... etc. The clerk at the rental desk was helpful and clear in giving us directions to find our rental car. The check out of the car was smooth and courteous. The car was clean and ready for use. We appreciated that it had the manual for the car in the glove compartment. The car performed just as we would have expected and we had NO SURPRISES! The return went as smoothly as the checking out process. We were treated with respect and all employees were clearly helpful and friendly. All this furthers our determination to always rent from Hertz and get the customer service that we expect and pay for.
We ended up at the wrong location at Hertz to pickup our vehicle and the staff member (Elaine!) Was the most helpful and informative person. She helped us change our reservation so that we could pick up at that location for ease of heading to the airport. She helped us get a car that suited our needs for the trip and manage our reservation in the most helpful and considerate way. I would highly recommend using Hertz and ensure you select the airport location if you are accessing the airport in San Diego!
We recently traveled to San Diego and rented a vehicle from Hertz. What a pleasant experience all around. The customer service rep was very helpful and so polite. The vehicle she recommended was perfect fit or needs. We were able to pick up and drop off the vehicle without any issues and in a short period of time. Thank you Hertz and hats off to all your staff. I would highly recommend your business to others and Hertz will always be our first choice when renting. Thank you again for the greatest rental experience.
The whole staff went above and beyond to make renting a vehicle as easy as possible. I felt very safe with the extra steps due to Covid-19. Every employee was wearing a mask and taking appropriate precautionary steps. If you need a vehicle in San Diego let this staff take care of all your rental needs. You wont be disappointed.
Great experience here. Friendly staff, they worked through the line efficiently and provided water bottles for waiting guests. Car was great, was allowed to take any in the whatever zone and ended up with a small suv that suited us nicely. No trouble with the return. Will rent from them again provided prices are competitive.
I was very pleased today and on my previous rental on how attentive the representatives at this San Diego airport location are with their customers. And a special thanks need to go to Marti. I was blessed twice to get him for my second visit. He actually went out of his way in finding me the best rate possible for my rental. I am grateful for his work. And I thank him for starting off my trip in such wonderful way.
We had an excellent experience, as always, renting from Hertz at San Diego airport. We were earlier very apprehensive about having 4 suitcases with us (there were 3 of us including my son and teenage daughter). It took us precisely a couple of minutes to get into the shuttle line and onto the shuttle at the airport: a very courteous shuttle driver quickly arranged our suitcases inside. At the rental centre, we proceeded straight to the parking lot on the ground floor: my name with the slot number was already on the board (Im a gold member), and the car was in one of the first couple of parking spaces next to the Gold centre. I had a bit of trouble plugging in my own GPS (yes, I always carry my own since Im very comfortable with the same), so a very helpful Hertz attendant quickly came and switched my car to another same Mercedes, and we were on our way. Almost non-existent paperwork, clean car, and prompt service. We returned the vehicle at the Marriott Marquis and Marina, and it was again an extremely pleasant experience. The valet took the car, gave me a ticket which I handed over to the Hertz desk attendant (a very pleasant and affable young man) and we were done! Outstanding, Hertz, and my congratulations to you and your staff!
Hertz was great! When we had a problem with our rental car, they took care of it quickly and effectively.
Good luck trying to get hold of rental office you got car from. Customer service even worst, recordings and prompts just repeat themselves. You’d be dead if it was an emergency.Of course they will blame it on Covid!
Pick any car you want from Presidents Club so long as it is the one and only car available. Still got a decent vehicle and easy exit. Bus to rental car center takes way too long and contrary to guidelines they are waiting to fill every bus before it departs.
Great rate and great customer service. Christine/Christina? at the reservation desk and the rental return rep were extremely helpful in taking back what I thought was a free upgrade and getting me my original car which was better than the upgrade in my opinion. They were extremely efficient and attentive. Would have given it 5 stars except that the kiosk rep took advantage of me since I was confused on whether I was getting charged new charges or just confirming my original booking. The reservation office was extremely chaotic and loud with guest kids running around and screaming. So I could barely hear. I would rent from them again.
While on vacation in San Diego ran into 2 issues when renting with Hertz. The first, I booked a van in advance of the trip at a rate below $500. Upon arriving no vans were available and the host attempted to charge ~$1,000 for a like and kind vehicle. Second issue was around a parking ticket, I received a ticket and paid it directly to the San Diego Municipality, Hertz also paid (not sure why) and charged me a $30 administrative fee. Positive note the vehicle provided in place of the van was nice and completely clean. When I go back to San Diego I will not be using Hertz for future rentals.
So Hertz (and all other Rental Car companies) have new digs in San Diego. Very nice new building and everything was fairly pleasant. Im a Gold member so I skipped the counter and the sales associated was very helpful in updating my information. Though he did ask if I wanted to upgrade, he was not pushy at all. I said the car I reserved was fine, and that was that.Overall, this was a nice surprised after not visiting the San Diego site for some months.
I arrived late, about 11PM that evening after a long day of work and travel. There are two Hertz Check-In sites, and I managed to end up at the wrong one. Because there was no line, the customer service representative was able to see me at that counter rather than sending me down to the other check-in site. First Kudos. Second, there was a wrong location on my drop off site, which the customer service representative caught and corrected. Second Kudos. This threw off my original booking amount by 400 dollars. She immediately contacted the manager, who made the necessary adjustments to honor my original booking price. He did it with care and attentiveness, and not one bit of eye rolling or talking down to me. He treated me like a long time customer. Third, Fourth, and Fifth Kudos. I will be using Hertz from now on.
Amanda from the customer service had an attitude the entire time. She was bothered when asked questions and made me feel like I was dumb for asking. She was rude. I will never go back to this Hertz. Poor customer service
Terrible confirmation/billing system. During my rental I kept getting e-mails with invoices with different prices. At the end price jumped from 93 $ to which I agreed to... 421 $. Hertz customer service managed to sort it out after returning the car, but its ridiculous anyway. Should not be losing time for that. Plus long (40 mins) queue to get out from the parking lot. Never again.
Even though its hopefully resolved now Hertz charged me for fuel! I filled the car up before returning it and these guys tried to tell me it was empty. How do you use a full tank to go 50 miles?The guy I talked to says I should get a refund. He was very nice and looked into it. I hope so. Always check your email after the return.
I cant believe Im writing a review saying I loved renting a car, but the new Hertz facility at San Diego Airport compels me to write such a review. Now, Im in #1 Gold, so the experience is always better that way, but even so I thought the new facility was great. With my minivan I had ordered a toddler seat and a booster seat, but neither was in the car when I picked it up, so with great trepidation I walked into the office to see if someone could get me the seat and the booster. To my amazement, even though there were about 15 other people there in line or being helped, within a few seconds I had the attention of a woman behind a counter, I told her what my problem was, and she said Ill go get them. Less than a minute later she was back and I was out the door. After installing the seats I went back into the office to get something to drink, and was pleasantly surprised by the selection and spaciousness of the convenience store.
Received standard good service here December 2016. Sure, we customers are treated like statistics by the disinterested agents, but thats fine with me provided that they do so quickly and efficiently. Perhaps as a credit to good management at this facility, my agent didnt scowl when I declined all of the optional upgrades. No issues with my vehicle or the return process.
I made reservations many weeks ago but upon arrival was extremely disappointed. Both the agent and manager at San Diego airport Hertz refused to accept or even try my Apple Credit Card. It was a long day if travel on Tu Dec 3 and by 8:30 at night this terrible news left me stranded without a car. Happily Avis next door had a car and found the Apple Card perfectly acceptable. If I could give zero stars to Hertz at San Diego I would! Shame on you!!
I received a competitive price with great service. There were no hidden charges and I was given a much better vehicle than I had reserved. This larger vehicle better suited my needs, considering the size of my family. I have used Hertz for many years and can find no reason to change.
Not sure why companies make it so difficult to do business. Been a Hertz Gold for over 20 years Recently had a rental for business for half a week and rental with Points for leisure for second half with same class of vehicle. Called to asked to just keep car without returning to airport mid week (have done this before. Nope would not allow it. Will begin considering other rental car options moving forward. Pay too much money with Hertz not to have better customer service than this.
So while I will say prices are good, buyer beware you will only receive one set of Keys, so figure additional $200-1200 for 2nd key. Plan on spending about another $200-400 to have detailed because it will need it, they look clean but lots of a scratches. Check ALL fluids levels because they don’t. Check tires closely for sidewall damage for all the renters who hot curbs. If your buying for out of State you still have to register in California 500-900, plus 7 % sales tax.
Would be a zero star if possible. No one available at 730am. Was told to go to the main counter after returning my keys. At the main counter there was no line but the two customers were taking forever and the reps were allowing it at he counter. Waited 15-20 min and as a president member I went to the gold counter and asked them to change my card and by then the car i returned had been moved. What a hassle. Waited another 15 min for a radio update that the car had been returned but no one knew. The guy in the hertz return line told me his name was Eric but that meant nothing to the office staff. I was late for my meeting at 8 am. It should take more than 30 min to return a car.I rent from hertz at least once a week so it’s a shame my hometown location is such a mess.
I have been a Hertz Gold member for over 30 years. That will end.The latest of a series of bad Hertz experiences.Arrival. Name not on gold board. Told to pick any car in an area. Told I had reserved SUV with car seats for kids had to go into counter where they found the reservation.Departure. Traveling with lots of luggage a two small children we paid $30 for terminal drop off.Picked up driver and had to exit through check out gates. Lines at 3 open gates were 6 cars deep. Two additional check out gates weren’t staffed. Car in front of us took 10 plus minutes to check out and it appear the attendant had to ask for the drivers info three different times.
Staff was rude across the board when we picked up the car. Since then, we have tried repeatedly to get a hold of someone at the actual rental location for a customer service question that the 1800 number folks could not help with and it is absolutely impossible to get a human located in San Diego. The Hertz customer service rep gave us the local dollar rental car number and the number listed online sends you to a variety of call centers.
Beside that their prices are very competitive compared to their competitors, employees are nice and they provide clients with good products. Just I wanted to mention as well one important thing : if your car is a bit scratch when you deliver it then they are very tolerant at this matter. No hidden fees on your credit card after you leave the place. Thanks guys
This review is for Hertz in general. The employees at this location were fine. I reserved a car online and arrived in SD, only to find that I was on the do not rent list from an issue that occurred 2 YEARS ago. I got a parking ticket in San Diego while renting a car from hertz or one of its associated companies. I paid the $40 ticket and didnt think too much more of it. Until 6 months later, when I receive a notice from hertz that I owe them $100 for this ticket I supposedly never paid. I submitted proof via email to the company that I had, in fact, paid the ticket. Guess there was an issue with them being able to open the attachment on the email. Instead of emailing me back, I never heard anything back. Another 2-3 months go by and this time I get a notice from a collections agency that I now owe $200. For this $40 ticket...that I already paid.I resubmitted proof and waited. And then had to submit proof again due to issues with their online system. All in all, I submitted proof 4 different times. Each time, dealing with customer service was a huge headache and no one was willing to deal with me directly so I had to call the customer service system and explain the entire situation to someone new every time. Finally, a YEAR after the ticket was issued, Im told the issue is resolved and my rental privileges have been restored and the whole ticket issue is done with. Or so I thought. Now a year later, so TWO YEARS after the ticket was issued, Im back in San Diego and being told I cant rent a car. San Diego is busy and everyone else is sold out. Im forced to deal with customer service again and spend 45 minutes on the phone, just on hold. No compensation was ever offered and I was treated like a criminal the entire time. I will avoid renting from hertz, dollar, or any of the associated companies again. Second worst customer service experience, after AT&T. Avoid renting from them if you can.
Never ever rent from here they are terrible.Roadside asistant does not help even if you pay them. They wanna charge for tow. (Tow reason is them not me)
I use Hertz all the time for my business and personal rentals. I’m a president’s circle member. I rented more than 90 days from Hertz this year alone but i was very disappointed with the service of this airport location especially the managers.I called yesterday to the only booking number hertz uses and i’ve been promised a certain class vehicle taking advantage of my guaranteed president circle free upgrade. The SAN airport location refused to give my the upgrade.I called the customer service booking number again and they spoke directly to the manager but the manager continued to refuse the upgrade and claimed that he has no vehicles to upgrade with and the system the booking line uses which shows available vehicles is “maybe slow” and they are “in Indonesia” as he told me. After he hang up the phone he also said “ i can get you to the car you want if you pay for it” then i asked, does that mean the car is available and he replied “no”.Very unprofessional and tried to shake me down.. I never expected that level of unprofessionalism from a representative of a global company like Hertz.
First time as a Gold Club member, so had to go inside to get things started. Michael was very good at getting me going. When I told him the rate seemed awfully high and I could have done better with a cut rate web site, he gave me a reduced rate that saved me over $100. Service was fast and fairly efficient. They had ample staff and kept the line moving. From this experience, I will stay with Hertz.
They didnt have the car size I reserved in the pickup zone and gave me a free upgrade which was nice. Competitive rate and I liked the pick my own car setup. Only minor downside was there were no drivers available to take us back to the airport when we arrived to return the car. Allow an extra 15-30 minutes to return the rental car here for that reason.
Fantastic experience. I had a good selection of cars to choose from, a very helpful person assisting me, and best of all, when I returned the car, they drove me in that car to the airport. We did not have to transfer to a shuttle bus. Traveling with my Mom who is in a wheelchair made this much easier for us. Class act!!!
Everything worked just as described. Maybe even a little too well. I was hoping to up-grade, but arrived at the Hertz office, my name and car was on the board and before I knew it, we were on the road. All the staff were really professional, getting us in and out with no time wasted. I also really like the way they have reorganized the rental car pickup at the San Diego airport.
Renting a car here was one of the easiest and most pleasant experiences of my trip. Neither my boyfriend or I had ever rented a car before and they made it quick and easy for us. We went in prepared to spend hundreds of dollars more than we did, as the helpful kiosk lady Corrina was willing to work with us to find the best deal. We got a great car and were quickly in and out with the vehicle. Carol, the woman in the outside kiosk checking the cars, made sure we were being charged the amount agreed upon before. Altogether an awesome experience, I will definitely be using Hertz again in the future.
Hertz is always the best, I think. Perhaps this was first time I checked in with Gold service but my name was not on the board. The flight got in early but I had noted my flight on my reservation.Car was very nice, clean and as expected. Team was courteous although I did have to wait in line after a 4 hr flight.Nice of them to bring the car around and help load the luggage.
Incredibly helpful, happy and service-oriented staff! My experience here was very efficient and pleasant. We rented a clean and well-maintained Mazda3 for a very competitive price. I will definitely use Hertz for my next trip to San Diego. Keep up the good work.
Flew in from Houston my wife had already talked 3 people on the phone and 1 person in the chat we land at 10:30 p.m. Im 2 a head seeing we are from Texas everything went fine till they said they run your credit not mine you mine is not that good but its also not bad either she wont rent me a car . No One mentioned ANYTHING about that when my wife talked to them earlier in the day before we left Houston she even put the money in the bank to cover the rental. Still no car the Manger Dude was rude and interrupting me and being a total Dick . We left went next door to another rent car place next door and got a BETTER car for 100.00 cheaper with no problem so as to me i will NEVER use this place when I come back to San Diego (and its our first time to California) only came here to see the Hans Zimmer Live Tour
Paid in full with Priceline. Asked for a receipt from the man examining my car upon drop off. Said he emailed it. It never came. Just got charged additional. This is AFTER I picked up the car with a debit card and they wanted my return flight information which I couldnt get after a dead cell battery from 12 hours of traveling. Ive used every rental company in SAN and never had this headache. Even the cheapest one.
Fast and convenient (this one allows you to simply choose your car with the keys already in it and drive it to the check-out booth). Dropping it off is also quick and easy. They didnt try to scam me out of extra charges. Will choose Hertz again. The convenience is worth the extra cost.
I wish to give Zero Star if I can. This was my worst rental experience in the past 10 years!!!After I picked up the car and drove for only about 10 min left from airport, the coolant engine light starts flashing. I called the services and they mentioned it will take at least 90 min to get the car towed. I have to drive the car back to the Airport rental center to get the exchange. However, the car they exchanged to me has even smaller space and I cannot have all my luggage fit in. Then I claimed to exchange again. I asked if I can get a larger size car (Toyota Camry) to compensate this bad experience, they said they did not have inventory... I did see they have several full size cars parked in the picking up zone. Fine, I finally took the mid size car, while, the car front bottom plastic cover was loose and one side was dropped off. The Hertz people said I can do another change, or they can just write it down. I really tired of doing the change and argue with them... I spend nearly 3 hours in making the exchange...Anyway, never ever rent a car here!!!
My most recent car rental experience from the SAN Hertz location merited 5 stars, however having rented from them in their prior, Hertz only facility many times in the past Id give them 3.5 stars. My major issue previously has been the age and condition of the cars rented. Over the last 5 or more years, the average mileage of cars Ive been given by this location has been over 30,000 miles, with several having 50,000 or even in one case, more than 60,000 miles on the odometer. These were basically old beaters being rented by the supposedly premier nationwide car rental company. Also renting from competing rental companies at the airport in the past, I have never been given cars as old and stinky as the ones I got from the recently prior Hertz location at the San Diego airport.This time I received a nearly brand new Hyundai with only a couple of thousand miles on it. I had no issues and the staff was accommodating. The new all-brands, consolidated rental car facility is beautiful, however transportation to it is way slower than to the old, Hertz only location (not Hertzs fault). I am concerned that this consolidated facility could be a real bottleneck during busy periods as it just does not look to me like it was built to handle the volume of car pickups and returns they are going to get at the beginning and end of holiday periods. This comment would probably apply to all the other rental car companies in this facility, in addition to Hertz.Hopefully the like-new car I rented this last time is reflective of how Hertz is going to manage their rental fleet going forward, getting rid of the old junkers they were renting for quite a few years in the past.
Being a Gold Member has its advantages. You just walk out pick a car in your category and drive off. The guy at the gate gives you the rental agreement. No fuss....you are out of there in no time. Highly recommend join Hertz Gold. Selection of cars is very good.
Awesome experience. Before I arrived I received an email with the exact car and stall and I had the option to change cars. Which I did. TOO EASY! The car was ready, clean, keys in the car. Return was just as easy. The car was awesome, price was right, Hertz is my only choice. Id rather walk if there is no HERTZ available. #BestDayEver!
As usual, picking up our car through the Hertz Gold membership was effortless. We also found our choice of the Chevrolet Impala to be the perfect car for negotiating the California Interstates and mountains. Comfortable, great mileage, and a terrific value. We also liked the newly offered service to deliver us to the airport for our return flight in our rental, rather than using the shuttle.
We were traveling to visit family so we had to pit stop at Hertz for a car rental. We had a great experience at Hertz. Their office was clean and newly remodeled. We worked with Toni to finalize the details of our rental. She was quick and professional. The cars to pick from were clean and in good shape. We loved our weekend in the Nissan Versa!
I had a delay in returning the car b/c of traffic I. DC. I just called them and they extended it over the phone. When I returned the car I had to quickly leave to take the shuttle to the airport. I was able to leave the car with the keys and just go. I did not have to wait to get it scanned in and was able to catch the shuttle and catch my plane. Later they just emailed me the receipt it was quick and easy
Wish I could give a 1/2 star.Our first time using Hertz.It will be our last.They told us a credit card was needed at time of arrival. Perfect!We get there, I have a credit card, my wife a separate one, we both have debit cards, and cash with. They told us at the COUNTER that Navy Federal credit cards (with VISA logos, mind yo ) werent valid... WTF?Can I use debit? No. CREDIT only.I have cash... Can Whig cash down payment /deposit work? *looked at me like I had 3 heads*So, now, were OUT $3xx.00 dollars for 7 - 10 business days... But they can sure take my money in THREE MINUTES.Not to mention, we missed our first vacation stop of the day, dealing with Hertz for 4 HOURS.Enterprise got us a vehicle within 8 minutes of walking thru their door... Navy Federal? Why wouldnt ANYONE accept that? asked the customer rep....Never again with Hertz... Literally....never... 🤷♂️
I rented within the first week of the new consolidated rental car facility. New buses to get there on a quicker road. Hertz was apparently still trying to figure out where their cars were parked, since as a Gold + member I was directed to 3 different cars, in very different locations within the garage... and also had to re-park and get one upon entering the exit area. Its not very Hertz-like, and I attributed it to the newness... but a complimentary upgrade or at least a little louder WERE SORRY would have helped recover the wasted 30 minutes of my time.
I will never attempt to rent here again! I normally use Enterprise, however having needed a rental Thanksgiving Day, Hertz was accepting reservations with reasonable rates so I booked there and received 2 confirmation emails one of which was one hour prior to the reservation time. I went to the location to pick up the vehicle and was told that no one was there and then I would have to call the number on my reservation to have someone bring the vehicle to me. I called and was told that the location was actually closed and my reservation was made in their error, and the only thing that could be done is for me to drive 40 more miles to the airport location in which case they would credit me for the cost of the reservation to cover the added expenses, inconvenience, and correcting of their mistake. I triple checked to clarify with her because she barely spoke English I wanted to make sure I understood exactly and I even sat on hold while the agent called on the other line to the corporate office to get approval for this as well as the new location to confirm a vehicle would be available and we would not encounter any further issues, keep in mind I did not ask for any specific credit or compensation this was what they offered if we were willing to drive and pick up the vehicle somewhere else. However, once I arrived there I was informed that the actual amount of the rental with three times the original amount of the reservation and that they would be able to offer a 10% discount, which would not affect the added taxes and fees which are anchored at airport locations. None of these new numbers or prices were even mentioned during my first call. When I called back, Glen told me that the only thing they could do was price match from the original location to the airport location and told me no one ever agreed to any discount towards the trip. I asked him to read the notes and tell me who I originally spoke with, and he said he didnt know, there were no notes, but that he was sure there was no conversation where anyone on their behalf admitted fault nor offered any type of accomodation and was not authorized to listen to the recordings as I insisted to verify the legitimacy of my claim. I was told all I could do was pay the full amount plus an extra $100 for new fees, not on my original reservation, and once the car was returned I could file a complaint. Had I known Id be paying airport prices and driving 45 minutes away, I wouldnt have opted to ruin my familys thanksgiving plans to be screwed over when I couldve gone down there and rented from anyone. We refused to rent through them, after all of that, 3 hours on the phone, 3 hours of extra driving with a toddler, and then I heard about how they are notorious for charging after the trip for imperfections in the vehicle made prior to the trip, there was no way in hell I was giving them a dime. I rent cars often, and had this first experience with a new company been pleasant, I would be a potential long time, high paying consistent loyal customer, but not only will I never consider them again, I will make sure no one close to me has to be put through this torture thats for sure. Ive worked in customer service myself for many years, and this is by far the worst service Ive ever even heard of! Absolutely disappointing and irritating!
Had my first rental here and it was terrible. I made a reservation online and when I got to the store, they told me they didnt have the car that I wanted. Of course, the associate tried to upgrade me to a car with the rate that was doubled what I had wanted. She tried to up-sell the insurance as well. When I took 5 minutes to call my insurance company, she rushed me to make a decision on whether I should buy their expensive insurance. She had my ID in front of her the whole time, yet she didnt bother to tell me there was an extra charge for anyone under 25. I walked out of there with $135 Underage Charge. I TURNED 25 THE NEXT DAY. Went back in, spoke with the manager and he agreed to take it off. Overall, the whole process took 50 minutes to complete. What should have been a $200 rental turned out to be OVER $300. Not a very impressionable experience.
Rented a car here (still have it, in fact). When getting the car, I explained that we were in town because our mother recently died. There was a minor problem with the reservation, but I was told they would honor the deal on the original reservation. They didnt, instead charging over twice as much. I tried calling this office several times and leaving messages and they dont reply. Terrible, insultingly lazy customer service under any circumstances - let alone for a family whose mom just died. SOMEONE THERE CHECK YOUR MESSAGES AND RESPOND!!!!
Love the new rental car center in San Diego. 5 years ago we waited 1.5 hours to rent a vehicle. Last month it took 15-30 minutes including the ride from the airport to the center. Our rental van had 37,000 miles but it was clean and reliable. A little concerning that there were 2 different kinds of tires on the vehicle, but I guess that means they have maintained it.
As I am reliant on my wheelchair to get me around, Hertz was extremely helpful with getting me to the San Diego Airport without having to negotiate the buses, or other means of transportation, by allowing my daughter and I to stay in our rental car, and they provided a driver to drive us straight to the airport and dropped us off at our Airline. They are always very professional and have a great customer service! Thank you!
Front desk associate pressed the up-sell way too much. After declining (multiple times) to upgrade at additional cost, I was told they were all out of my vehicle type.Back to the up-sell drill, but I stood firm. Multiple delays until I finally convinced her I would not be paying for an upgrade. When she (reluctantly) downgraded me, I proceeded out to the lot to pick up my vehicle. Imagine my surprise when there were multiple, MULTIPLE vehicles sitting on the lot that fit my original reservation. I counted 8 just in my two rows, and gave up counting the rest. Thats the moment they lost me as a customer.Bottom line, I signed up for Gold Rewards before this reservation, but the poor customer service quickly drove me away. On a positive note, the vehicle was clean and turn-in was relatively painless. But for me, Ill take my business to other, proven service providers in the future.
Disappointed about the staffers that were working the late shift. We turned in our car around midnight and when we went to the office since there were no attendants to receive our rental the three employees didnt greet us and said wed receive and email for the charges and quickly dismissed my husband and I as if were interrupting their conversation.I would suggest that they put a sign up in the arrivals area to direct customers what to do during late night or odd hour returns.
A Hertz representative told me over the phone that this location had 3 different type of BMWs and 2 Mercedes Convertibles. Once I arrived I was told a completely different story by one of the check-in employees. I was told they no longer offered the BMW convertibles or the Mercedes convertibles in a certain car class. I asked Onceif I could pay extra or upgrade my car class inorder to have access to those vehicles and still was told that they no longer had those vehicles. I checked in and was given instructions on where a convertible Ford Mustang was located. Once in the garage I seen those vehicles parked in a non-reserved parking area. I dont appreciate being lied to or told two different stories about what vehicles were available. The customer should always be #1 and in this particular situation I wasnt treated very fairly.
Efficient pick up and return service. Easy location to get to and find when arriving and departing.
Marti was extremely helpful when we needed to figure out our insurance plan, he made the renting process so much easier and we really appreciated his customer service and support!
Hertz rates are generally more expensive than National or Budget. But they have generally great service and no hassle picking your vehicle when you are A Gold Plus or higher member. The check out agents at the gate are very friendly and even offer a nice cold bottle of water, which is a great little gesture from Hertz.The only issue I have is that they do not empower check out agents at gate or return agents to fix any problems. Nor does the agent in the Gold Service booth want to try an assist.They make you go in, wait in line behind all those on vacation and waste your time trying to resolve an issue. As a business traveler I dont have time for this extra wait.
Breanna at this location could not have been more pleasant or accommodating during one of my recent visits, despite their being very busy. Her colleagues provide great service, too. I travel a ton for work, and this is easily my favorite Hertz location. So much so that Ive rented from here for fun as well - their vehicle selection is fantastic, from practical to sporty. Definitely worth navigating the airport, even for local rentals.
FRAUD - I rented/returned a car to the San Diego airport on a full tank of gas and was provided a physical receipt from Hertz also acknowledging the gas tank was returned at level 8/8 (aka full tank). 3 days later the location charged me $50 stating I did not fill up the tank. I still have all the paperwork provided by Hertz and am in the process of disputing the charges but steer clear of this location. A cut and dry case fraud.If you do rent from this location, SAVE ALL YOUR PAPERWORK!UPDATE: Response to the owners reply - The information you provide below is unhelpful. I already called the general toll free number and filled out a complaint via the general website prior to even posting the original review. Dont try and save face by providing this information. If you really wanted to help resolve the issue you have all my personal information from my rental agreement or would give me a more direct method of contact. You are both cowards and frauds!
Such a screwed up new system. My app says go to the gold section. I go there but no cars that were what I reserved. After waiting, I ask an employee who says gold is closed go to five star and pick any car. How is anyone supposed to know that. How about messaging my app or putting a sign up. Still no cars of the type I reserved. After 30 minutes of waiting, finally just picked a car so I can go about my business. Wry poor new system. How about just giving me a numbered spot so I can go straight to my reserved CAR type.
I had trusted the brand Hertz and recommended to a friend to travel with. we had each booked online and then knew that I should pay more one-third rental charges despite of same schedule, same car type, and same every condition.In rental terminal, I asked my staff why I should pay more charges than my friend, she only repeated a meaningless answer all customers pay the other charges.while my friend who was next got the upgrade benefits despite paying less fees than me, I got a car full of appearance of scratches. Above all, because of faulty seat(it didnt pull it forward), I had to drive with uncomfortable positions throughout the trip.I disappointed in the fact that the major company Hertz lends cars like this and felt to be ridiculed.
The wait to check-in and get a car was two hours. There was a required sales effort to try and upgrade your purchase. There was a shortage of cars of the type which I had reserved and paid for. I was offered a small microcar, or a van, or a pick-up truck. Luckily a car of the size we desired, standard size, became available otherwise our wait would have been longer. There was no effort by the manager to have the associates make the process move faster. I would not recommend renting from Hertz at this location
Once again I have had another bad experience with this location. Last year I rented a vehicle and wasnt treated well when the customer service rep gave me attitude after he went to obtain the rate on a premium car and afterwards I had decided not to take it. He was frustrated that he spent the time to find out the rate and mumbled in anger, Now who I am supposed to rent this to?. Afterwards, the same rep tried to force me to take the additional insurance and tried to convince me that it was mandatory as per State Law although I told him that I have my own insurance through work and my credit card.I filled out the survey stating my displeasure with the staff member and received an email from Yesim Okusz, the Location Manager, who wrote in the email If you are here next time, please let me or another Manager know and we will help you out in regards to your rental rates. I have emailed the location manager and I have called over 20 times and I have not received an email back and the phone at this location has not been picked up ONCE! I believe Hertz takes pride in their customer service however they should be disappointed with this location!
Absolutely excellent. When we returned the car I went to a waiting area to be picked up by my hotel shuttle. After a period of time, a Hertz employee came over and commented that I had been waiting a long time and could someone from Hertz take me to the hotel. I accepted the offer. This was above and beyond. The rental auto was great also. You can bet that my next car rental at San Diego will be from Hertz.
I was a little bit confused when I got to San Diego Hertz because things had changed since my trips last summer. They now have a car rental mall. However, the Hertz experience was as awesome as ever. Been renting cars from this Hertz for nearly 20 years. Just gets easier to pickup and return a car each time. Car was clean and met all my expectations.
We rented a car at San Diego airport. We were very pleased with theselection and the courtesy we received. We had to extend the usage ofour rental and was very easy to do so. Returning our car to the airportwas no problem and a bus was readily available to take us to theterminal.
Expect Fees, hidden fees that were not in your original quote. Its a frustrating practice. Leave out the fees to keep the quote low and stick it to you in the end. Just make sure you get your quote with all fees included.Also, I used toll roads, and I straight asked the guy how much does Hertz charge to pay them in case I forgot to do it when I got home. Guy told me 6.99. I thought not bad, but nope. It was a 11.90 convenience fee. And its not about the extra 5 dollars. Its the fact that the guy lied right to me.Other than that, car was clean and ran well. Facility was excellent, thanks to those hidden fees.
Really nice selection of cars. The car was ready when I reached the airport. The check out process was a little slow - I believe a lot of flights had reached at that time and lot of people were at the office. The lady at the counter was new and she forgot to add the pre-pay fuel option which I had asked for. On return the guys at the checkout werent too helpful with the fuel but I went to the office and they were really helpful in rectifying the error.
I had an excellent Customer Service experience when I picked up a vehicle last Wednesday. The customer service agent I was working with went out of her way, even involving a manager, to help me with a situation. Fact is she was not obligated to help in that situation, and it took about 10 minutes to figure out. I was very impressed and Im glad to be a gold member
Fairly quick & efficient. Easy to navigate to vehicle and then back to terminal upon returning. Theres a bit of walking required.Would recommend incorporating additional directional signage for drivers returning back to rental car facility.Being somewhat unfamiliar with San Diego I found myself on the correct roadway, heading in the right direction, however traffic lanes wouldnt allow for a left turn and ended-up having to navigate around several blocks of one-way only streets until able to get back in the correct direction of travel to reach the car rental facility.
Im happy paying a bit more for the ease of walking directly to my car and driving off. The car was immaculate with 1500 miles. It still had the new car smell!!! Return couldnt be easier. They dont go over it with a magnifying glass looking for an excuse to charge you $$$.
Once again, I am pleased to give Hertz the thumbs up! From Laredo to Kauai to San Diego to Houston, Hertz is the only name I use for car rental. The new rental car facility in San Diego could have been daunting, but it was not. The Hertz staff was friendly and helpful. We got a great car at an even greater price. Everything worked well and we looked good traveling around the beaches in our Hertz rental. We didnt have any problems, but, I know if we did, Hertz would be there with the solution in record time. Thanks for being a part of another great adventure.
We went through Hertz rent to buy plan because a friend shared about this program. Our experience was pleasant and it was an excellent way to purchase a high end vehicle with a discounted price and low mileage ! Id definitely purchase another car through this program! Great people with experience and hassle free no middle man!!
Gold membership is worth the time to some up for. We walked right to our car and didnt get the extended sales pitch. The car was new and clean. No hidden charges and they only charged me $10 to drop off 5 hours later then expected.
Great service. Hertz never failed to provide an excellent service everywhere. In this occasion the OLD GPS preinstalled in the car (for which I did not paid) was freezing occasionally, however, I used my iPhone which is much faster and easier to use since support voice commands. I am using Hertz primarily for many years and I rate it as the best car rental company.
We rented a car in San Diego, CA. We were very impressed with the no pressure ck-in. Everything was handled in an efficient pleasant manner by the Hertz employee. She did her job well - was cheerful and smiled a lot. The return was so easy. We will keep Hertz on our list of companies to use and recommend.
I am a Hertz Gold customer. In the past I have had excellent service. However, this time ( last week), the service was absolutely lousy. The individual at the office I met to confirm which parking stall the car could be found was rude, abrupt, and uncommunicative. He informed me that ALL Hertz cars had toll way passes, which I found out was NOT the case when driving out. The GPs could NOT be clamped in place. I had to drive trying to hold it up in place to see. finally, I gave it up as a bad joke, and went back to the dark old ages of navigating with a printed map. Not at all happy with this experience.
Just wanted to recognize Alex, Latoiya, and Elaine for their awesome customer service. I screwed up my GOLD registration and really screwed up because my license had expired. An hour later after getting a temp renewal approved and printed in the office saving what could have been a miserable week relying on taxis and ride shares. Thanks Hertz team. I appreciate all your hard work getting me on the road. :-)
I sent one of my employees to this location. We booked the vehicle on-line and were waiting for our corporate account to be set up. Keep in mind, we have accounts with AVIS/Budget, National/Enterprise and were adding Hertz. The representative refused to get on the phone with me, even though my name was on the account. We called ahead of time and were assured there would be no issue with him using a company card with my name and the Companys name on it since our account was still pending. (We are waiting on the bank to send his Company Card)I explained I would send a copy of my DL, company letterhead, any authorization they needed, but NOOOOO. ENTERPRISE got him a car in less than 10 minutes. Problem Solved!!!
Probably one of the worst car rental services Ive experienced. They try to charge you for any auto damages regardless of whether the other party involved is willing to pay. They take months to process it and contact you to charge you and your car insurance without your permission. We received a call two months after the incident from hertz and they were insisting for a payment within four days. No bill had been mailed to us and no proof of the damage total. We contacted he other party who said they were willing to pay for the damages but had never received a call from hertz like they were supposed to. Hertz doesnt seem to care about doing the work and would rather just get paid the easy way. They lack customer service and they should call you asap from the time of the incident to update you of the process rather than hearing from them two months after everything had happened. They made the whole situation seem like a scam and did not provide any proof or documents. As I mentioned, worst customer service and dont work to benefit their client in any way. At least the other party was willing to work with the company and pay for the damage done to the rental car.The employees there sometimes have bad attitudes. We had been told that we could place a gas hold in case we did not have time to fill up the gas tank before our 6am flight. We told them to put the hold and were informed that they would take the $38 gas hold if we did fill it up. We were able to fill the gas tank the night before but were told that the $38 gas hold could not be taken off. We explained to the employee that we had been told it could be taken off when we first received the rental car. The employee started arguing but we informed him that the miscommunication was their companys fault and the employee who was unaware of the change in gas hold policies. We were able to get the refund but the service is atrocious as well as their attitudes.
A messed-up booking went from bad to worse, as in the worst rental experience ever with Hertz or anyone else - and I rent a lot. Mistakes happen, and its the way we deal with them that matters - this is an account of when all of them magnify a poor experience.Started with booking that did not have my membership number. Ok, this happens.Although I had hertz confirmation code from travel agent this was not accepted by Hertz app, so need to be fixed at Gold counter. No issue youd think.Well, now the fun truly began. After counter agent looked up my reservation confirmation number (correct), and then added my Circle number through drivers license (source of the error) I was assigned the car reserved. The car was given was one class upgrade, though needed to be exchanged as it smelt bad.Ok, these things occasionally happen.All good at counter and same agent quickly sorted out another car and collected from the right bay.We now progress from couple of niggles to frustration and upset with, a most unhelpful and displeasing person on exit gate (Murray).Murray proceeded to tell me that I had the wrong car (I didnt), I definitely picked it up from wrong bay (I hadnt) and then my requests to check (on computer), or double-check (use the phone to call the agent Murray) combined with supposedly inability to modify the reservation to fix (Thats impossible, No, she lied to you, No, you cant., Im not going to be told what to do) required a return to the counter.Unfortunately, seeing my frustration building on my 3rd visit back to the counter, the agent now in CYA mode and was more concerned with Well, Ive done my job and hes wrong and he should have called than apologizing or fixing. She did appear to have done her job, and printed the contract immediate with the correct car (still the one I had) and member details, though I would have thought when youre seeing the customer frustrated for the 3rd time, and you have no other customers waiting, it would be good to take an interest and personally own the resolution all the way through. I have never had such a poor experience at any hertz, or any rental agency. Being a Presidents Circle member just added insult to injury as the promised callback form supervisor or manager never happened. I really wished they had tried as I wanted to help them understand where the bumps are, so they can educate and use real experiences. My only recourse not is just to avoid this location in future as they seemingly had no consideration of the customer during, and even after, the event.
I had made a reservation online, then talked to a rep weeks before my pick up and got an out the door price. When I landed and went to their desk, it was very shady. They wanted my credit card swiped before I ever saw the price I would be paying, they wanted to run my credit...huh? When I showed them my reservation confirmation they would not not honor it because there was no price breakdown. They wanted to charge $300 over what was quoted, and fluff me up with a free upgrade. I simply didnt have the money on my card because I was expecting the price quoted. I felt very misled and not treated like a valued customer. I was stuck at the airport for 3 hours until I found a ride. I got a rental at enterprise for cheaper and smoother transaction later in San Diego. Dont waste your time folks!
We picked up our car in San Diego and couldnt of had a better experience. The manager that took care of us was amazing he up graded our car to a convertible corvette can you believe it, which made our trip amazing considering we were driving up the coast to San Francisco. It was great that everything that was emailed to us for the booking was exactly the same at pick up. Will use Hertz again from now on.
The cars have always been clean, new, and in great working order. Love using their App to manage my rentals. Wish I didnt have to take a shuttle from the airport, but it is the same for all of the rental places.
Walk up and drive away with your car. Love it. This is the most convenient way to travel for business. I have had some poor customer service experience with Hertz, but the convenience of being a gold member make it worth the headache. I love being able to walk straight from the plane to a car and drive off.
I was stranded on my recent trip to San Diego. Hertz were quick and professional. They made the process of getting a car for the days I needed easy and cheap. Dropping off the car was just as nice and easy.
Hertz has always been our first choice for rentals. This branch has much less counters so the queues for pick up may get long at times, preferably get a Hertz gold member and book a gold class and pick and go from the lot, it’s faster that way. Also take note of the return lot, it’s not that big and the queues don’t move that quick, the actual return lot within the carpark building is small like 4 lanes only, there were 3 staff checking and moving cars. Plan to add maybe 15-30 mins for your return.
Strange experience: Had to do my rental over a videophone link. There werent that many people in the rental office at San Diego airport but the Hertz workers appeared confused and were very, very slow and inefficient. Did my rental with a very helpful person named Sharon. Hertz was out of the car size I had rented and upgraded me. That was cool, but the relatively new car smelled odd-like cigarette smoke and old socks. Will definitely rent from Hertz again as I like them the best but this experience was not up to their usual standards.
Hertz oversells at the counter with every option imaginable and then when you realize you have be n hoodwinked and you call to change it you have to go into a hertz corporate office which of course is closed. Unbelievably poor service and very frustrating. They got me to prepay for a full tank of gas and I won’t even use a quarter but they can’t change this option over the phone and they won’t let you speak with the location where you rented the car. I think this company is disgusting and greedy and unfortunately I guess the front desk staff get paid for up selling on everything. The car I got has a smell of smoke and if they charge me for that, as a non smoker, I will go to the media. I think their practices are akin to thievery.
Terrible service. The woman at the counter tried to upsell everything. She attempted to convince me to upgrade to a convertible for $24... not mentioning that it would be $24 a day which was not forthright. She then proceeded to ask for my insurance and I responded by stating the company I am covered by. I was also asked the insurance number which I do not have as I keep it in my car (Metlife only provides paper cards which are not convenient to carry around). After I told her I didnt have it handy, she asked what I would do if the police ever pulled me over, as if they ask for license, registration, and your car insurance policy number? No other rental company has ever given me a tough time for not having my car insurance policy number with me so Im not sure why it was a big deal this time. From there on out she had an attitude towards me and my wife. Finally, we were almost done... until she wanted to confirm the car we booked was a compact (which we reserved online so its pretty clear). We confirmed the car size and then she tried to tell us that our two carry on suitcases and backpacks wouldnt fit in a compact and that we should upgrade to a mid-size car. I responded saying that I used to own a Ford Focus which falls into the compact category and would have no problem fitting the bags in that car and she replied Hertz doesnt rent out any Focus. My wife was nearly sold on upgrading to mid-size but I wasnt falling for it. Again, the teller was not impressed but we were finally free of the constant upsell tactics. Overall, a terrible experience and I will never use Hertz again. I used EZ rent-a-car on this trip and had fantastic service. Oh, and by the way they did have a Ford Focus on the lot at Hertz after I was told otherwise... and all our luggage fit in the trunk, no need to use the backseat.
Love renting from Hertz. No hassle, they had several cars ready to choose from for me. The Gold Membership is definitely worth the 5 minutes to sign up, if you rent once. If you rent once or more every month, its a no-brainer. I dont use anyone else unless I have to.
Cool place nice an big. There next to all the other car rental places on Admiral st. If your looking for a bigger or smaller.car better to make a RSVP to the make an model your looking for. The employees are super nice an willing to help you out anyway they can. Enjoy your stay in San Diego spend lots of money an go back home with the best memories.
Horrible place to rent a car, they mislead you into renting something more expensive. I had a dire emergency and let them know that, they said that they only had one car left, so I rented it, found out later that it wasnt the only car they had. They just took advantage of the fact that I had a dying relative in the Hospital and needed to get there fast. They rented me this car for 1 day and it cost me more than 200 dollars. No compassion.
It is a brand new facility that Hertz moved into and it is much nicer than the old one. I also must thank the Hertz folks for recovering my camera that I left in the car. The process of filing a lost item report was easy and you can imagine how happy I was when I received a call that my item was recovered. Thank you.
As a Hertz Gold Club member, there is nothing easier than picking up your vehicle here. We walked into the garage, found our name on the board with our parking spot number, loaded the car, and drove off. I had to show ID at the exit, just to make sure I was the correct person taking the car, but that was it, and we were on our merry way! No long lines to wait in, or forms to fill out. Just grab and go! The car was perfect, as well as the service. Will definitely use Hertz from now on!
I was charged extra a few weeks after renting a car from them despite getting a receipt at time of return for a regular charge. I called their customer service to ask what the charge was for and they couldn’t tell me. Wait time on phone was 2 hours, their staff was incompetent and didn’t know an answer.
The Hertz staff were incredibly nice and helpful. I was treated like they truly appreciated my being there. I have had other ‘rental establishments’ (read not Hertz) that treated people like cattle. The estimate given was spot on. In every way this was a pleasant experience.
Horrible experience. Left me stranded without a vehicle. I booked a specific car online and showed up only to be told that they have the car but wont rent it to me because I have a San Diego address. They had days to tell me this but the waited until Id paid the expense getting out there to tell me at the window. They provided no alternatives rentals, no sympathy, just garbage service. Walked across the street to Avis and rented the same car no hassle. Never giving Hertz my money again.
This was the easiest car rental I have ever had the pleasure of dealing with.They made everything so easy and convenient. The best!
Checking out the car was nearly as easy as possible. Signs were pretty clear from the shuttle bus to the garage, and the board there had my name and parking section where I chose my car and drove out. The problem I had is not knowing in advance where the zones are. From the name board there are no signs visible for zones 1, 2 and 3, so I wandered around several minutes in the special areas before wandering back where I could see those signs. Hertz did email me a handy map, but it was sent while I was on the plane, and I didnt check that email account till long after I left the airport. I would put signs next to the name list and send the email map a day or two before the reservation starts to make a 5 star experience.
Great car, pleasant service. Unclear bill, final receipt does not contain any information on total rental cost. Even though reservation made from my Gold Reward Hertz account webpage no reward points recorded. Upon request of points credit reservation is declared as not eligible without stating any other reason but as made not as the Golden Membership reservation. Very unclear membership policy.
We have had some bad experiences and now choose hertz. It is worth getting their gold status, to walk up choose a car and leave. The cars have all been on the newer side. No issues
Frequent shuttle buses from the airport so theres never a long wait.Cars are always clean and ready to go when you arrive.If you forgot to add your Hertz number, they are happy to take the time to add it to your reservation.
The Hertz rental location is little away from the airport, but is very conveniently located near major highway. The staff was very friendly, helpful and the car was in good condition. Return was also a breeze. Very happy with the overall experience.
We got a flat tire and had to exchange the car on a Sunday at 7pm, James Sullivan, the local manager was extremelly helpful and very polite, he guided us perfectly trough all steps and constantly in a good mood! We strongly recommend this Hertz.
This was my first and last time using Hertz. I usually use enterprise and I have had nothing but lousy service from Hertz. Hertz put hold on my credit and still has not removed it. The car was turned in early and Ive called several times and left voicemails and still no call back. Awesome service, like I said my last time ever using Hertz.This morning I woke up to a charge on credit card that I was told it would not get charged for anything. They just needed a hold. Left three voicemails and still no call back. This is totally BS and yes Im calling my lawyer.
Great new rental car service center. Rented from Hertz, picked the car up no problem it was ready and waiting. Upon return service couldnt have been more pleasant. Michael checking me in was great even arranged for transportation over to the Sheraton. What a great experience!
I had no problems picking up and returning the car. The car was in perfect shape and clean. I even got an upgrade which doesnt happen as often as I think it should given the number of times I rent a car and my loyalty to Hertz.
Rental experience was just fine. Only complaint is with return directions. The google map directions sent us to the old return site - as did the signage on the streets. We then had to input the new address for directions. The signage at the old site was not very conspicuous and we had to hunt for the new address. This is a problem inherent with off-site pick-up and return locations and not a fault of only Hertz. Hertz service is still the best in my estimation.
Just to busy to care. They gave my prepaid car away. Gave me something else I didnt like. Said my flight was two hours late so I lost the car I ordered. Go figure airline a little late. Hertz does not give a rat.
Love being a Gold MemberPicked up super clean Ford Explorer. Out of there in 4 minutes flat.
Easy in and out. Glod members area easy to pick car. Did take a few minutes uses to get through check out as only one lane was open but friendly people.
Rented from here a couple times recently and theyve been consistently pretty good. As a Presidents Circle member the vehicle selection has been decent, always lots of cars in the lot and occasionally a convertible or luxury car in PC but usually Impalas.
You still gotta take a bus ride to get here. Then beware when you get here. Had a decent proposal for a car, but then the guy upsold me to the point where it doubled my original reservation. Even though they knocked off 50 bucks a day for the alternate vehicle. So beware even after hassling with flights and bags and buses you still have the car rental troll to get past. Good luck.
I was able to switch assigned cars online. I liked the terminal drive back and wish my son with his 2 kids would taken advantage. Works best if you have bags and especially for kids.Best part of Hertz is still the instant drive off with no stop at the desk.
Total scam operation. Shuttled from airport only to be told the compact rental reserved had to be picked up at another site with no means or idea from hertz on how to get there. They would not honor the reserved price quote and I got stuck paying 3 times more for Mini van after a sales pitch on how I could rent a BMW . Will never use hertz again. It took 40 minutes to get a vehicle.
We rented a car on priceline. com for $205. When we got there to the airport to pick up our car they pressured us into upgrading for the same size car just a different model for another $200. Toyota Camry vs Nissan Maxima.I feel scammed and I feel taken advantage of and I would not recommend Hertz.
Overall, very good service and a clean car. Beware of the A frequent flyer surcharge of up to $1 per day may apply when renters choose to take miles or credits from a US and Canadian frequent flyer program. By May Apply, they mean it will always apply, and they charge Tax to the fee. If you are getting a longer rental, this can add up.
If you have an issue with your car reservation, and you booked through an outside source, such as Priceline, the representatives, although friendly, are unable to help you. At all. Even though Priceline told you to contact Hertz about the issue. And when you ask to speak to someone at the physical location youll be picking the car up at, the number the representatives give you just loops you back to the initial automated list, and youre back to square one. Customer service is definitely not on the top of their priority list. Words of wisdom: if you never have issues with your travel plans changing unexpectedly, go ahead and use Priceline and Hertz. If there is even the slightest chance you might have any issues at all, dont. Use Enterprise or Avis (or even Fox!), as their customer service program is more willing to accommodate for unusual circumstances.
I feel badly for dinging Hertz on this review, but renting a car at San Diego Airport is not good. On a recent trip it took an hour from the time I got my luggage, walked across the bridge, waited in line for a shuttle (they have two that pick up and drop off *at the same time* rather than staggering) and finally got to my car.Thanks guys! And Im Hertz Gold! Youre better off ubering to an offsite location, folks. Save money and aggravation.
I like the new San Diego location that houses all of the rental car companies. Easy shuttle from airport to the facility. My Gold member car was ready and we got a very nice and comfortable Ultima with only 1400 miles. I am very used to Hertz people always greeting us when we return the car and saying Sir, is the key in the car? Well they didnt and in my haste to get to the bus I found that I had the key fob in my pocket when I went through security. Fortunately, I was a TSA Pre and I quickly returned to the bus and turned in the key (If I hadnt it would have been a $250 charge, I was told by a TSA agent). I told a Hertz manger that I know it is my responsibility to leave the key in the car, but that it would help customers greatly (and Hertz) if the Hertz employees that greet the returned cars, and provide the receipt, ask if the key is in the car. I was able to make my flight. Total time back and forth about 25 minutes. I got my online receipt, and there was no charge for the fob. More cars use the increasingly common keyless key fob. Make sure you leave the key fob in the car! But the key query by the Hertz people can also help.
4 (199 comments)
Review №1
2022-05-23I have rented with Hertz car rental many times. In San Diego I have found that the Hertz car rental at the airport is very easy to get to and they do a good job at ushering you through the line quickly. The car rates are competitive and nobody likes to pay the high prices for renting a car but that’s just what happens. I would rent here again.
Review №2
2022-04-11We got upgraded to the new SS Camaro I got it up to 106 mph in about 3 seconds. We got to anywhere we wanted in San Diego in like 5 minutes without getting a speeding ticket lol. I would definitely rent a car through Hertz airport again they were very helpful in accommodating.
Review №3
2022-01-16Im very grateful that they stayed open late enough for me to pick up my car. They were the last one open, a lot of people got left without a car from the red eye flight. I had a great experience with Hertz with everything except for one major thing. They charged me an extra $100 that I did not know about. I booked my car for the amount I booked it for. The guy at the counter mentioned something about me getting one or the other of some insurance, but did not mention that either of them were extra or that I even needed either of them. He made it sound like I had to pick one. I just said what everyone comes with my rental. And he said okay. But apparently I picked something that was an extra $100. And when I brought this up after I saw it on my credit card, the person on the phone, who is barely understandable, just said you signed so theres nothing I can do for you. The two stars are because everything else was great. But that was kind of a big deal.
Review №4
2022-06-05Excellent service picking up and dropping off. All counter representatives were friendly - genuine customer service people. I forgot my sunglasses/case when I dropped off the car and it was easy to speak to the local San Diego airport location the next day. She told me to submit a report online and she grabbed the request, located the item and I received an automatic message to login and provide instructions to get my item back. Everything was resolved and received within 4 days. I would use Hertz again! The pricing was reasonable too with clean cars.
Review №5
2022-02-20The gentleman who helped me out was very friendly and helpful. The convertible I got was a blast and it was competitively priced. I will definitely come back.
Review №6
2022-04-15When picking up our car it had trash shoved in every crevice, a big white spill of some sort on one seat and a sticky substance all over the vehicle like a soda exploded or something along with food we had to scrape off. The woman in the garage booth was absolutely no help and said all she was able to offer was an upgrade that would cost us $999 daily! After being told from an online representative that we could get a new vehicle we were told it wasn’t going to happen. A different location offered to clean and sanitize the vehicle but it’s a time consuming process and we just didn’t have the time. I will most likely not rent from hertz again. You would think being a gold member would get some kind of assistance but all we got was disappointment. The only reason I gave 2 stars is because the gentleman who checked us in was extremely nice
Review №7
2022-06-17The receptionist was nice and polite, and the exterior of my car looked good. However my car, on getting in, smelled like cigarette and probably weed.. I checked the other car nearby as an alternative, and it smelled the same way. Its the worst car rental Ive ever had, to be frank, and it is apalling that they dont check the condition of these cars.Update: I reached to Hertz customer care and told them about it, I was asked to bring the car in for an exchange, and the receptionist was very kind to ensure he gave me a clean car with very low mileage, as well as acknowledging how unwanted a smoke smelling car would be. Very good service response from staff on other ends.
Review №8
2022-03-01I actually filed a complaint for this location on 2/22/22…I’ve had various issues with the employees here, and the cleanliness of the cars. I have rented from this location ~5 times. My last trip the gate agent asked me all about my license and was so hung up that I previously had a florida license and was questioning me about it that I didn’t ask something super important - how early can I bring the car back in the morning (I had a 7am return flight). Thankful that I received a “how’s it going?” Text from someone at hertz. They suggested I return the car that night instead of in the morning. Well, that sucks! I paid for a full days rental not a few hours. Very unhappy that this location doesn’t offer any kind of after hours drop off. I am still waiting to hear back and hope I don’t have to follow up this complaint with the BBB. I returned the car a full 12 hours early so that’s half my rental agreement. I’d like that amount back to me. Not only did I return the car the night before but I had to take a Lyft back to my hotel. Unacceptable.
Review №9
2022-06-03Let’s start with the federal violations of this location failing and refusing to deliver or release receipts. Even if they close out your car and send you to the front, they will not give you a receipt. Tee is such an aggressive, agitated, and rude employee. The whole experience is unpleasant and since Hertz was running out of business they produce these repulsive charges that are inconsistent. Maybe that’s why they will not give a receipt after closing your car on the spot. Again, it’s the law to provide a receipt of the charges you are billing customers for. They will give a hundred excuses why they won’t (I have the situation recorded). Even when you contact customer support they come up with more reasons as to why they don’t give receipts. It’s been well beyond 2 business days and still no receipt. I urge governmental entities to investigate the practices of Hertz locations. Lastly, they’ll claim they have no way of finding your transaction. I find it far fetched that they don’t know who or when they contracted a rental. Emailing staff contradicted their claims of such and after notifying them of the failure to comply with federal laws…. Then they found the receipt and still refused to deliver a copy. Still waiting on my receipt 3 business days after, not including weekends or holidays. Hertz should pay me to review their locations as this negative feedback proves I’ve found may violations and staff members that I’d personally refer to training and anger management.
Review №10
2022-06-26The Hertz location is wonderful, I had an awesome time chatting with the employees there. They were fabulous and kind. When we got there we accidentally went to the Hertz Gold building and the young man employee there laughed and would not speak, he whispered still laughing that were were in the wrong place, he couldnt even point us in the right direction. He was horrible. The Hertz building is right off the shuttle, dont go into the garage