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Negative: That the hotel staff would not accept my husbands drivers license and credit card for identification. I had lost my license and she refused to check us in. Outside smelled like a pig farm nearby.
Rooms are very noisy, imposible to sleep without earplugs. Windows have bad noise isolation.
They need a new repair/maintenance person. When I see ugly patches trying to hide mold not a good thing. If I stayed for more than 2 nights I would have asked for a different room.
My cat dragged the previous peoples trash out from underneath furniture. Parking lot is small, not super convenient for trailers. AC sounded like a freight train was running in our hotel all night long, very hard to sleep through the night.
Rude evening staff, mildew in bathroom shower, hole/water damage in the wall. Would have rated 1 star except the free breakfast was really good and the morning front desk clerk was nice to me.
Horrible hotel!!! My husband and I checked in late since we attended a funeral viewing service. The room was okay size. We took a shower and we fell asleep. We woke up about 3am to an awful mildew, mould smell!!! We called front desk and they said no other rooms were available. So we shut the bathroom door and didnt opened it at all for the rest of our stay. We complained when we checked out and they seemed to know about the issue. But they dont care about fixing it. I would NOT EVER STAY HERE EVER AGAIN!!
Typical Hampton in that everything was very good: clean, great Wi-Fi, superb hot breakfast. Especially appreciated the great check-in service by Josh. The grounds are also well-kept as in the morning the maintenance crew cleaned up trash left in the parking lot by discourteous guests.
The stay was perfect,relaxing and fun I had a great experience felt like home also had everything near me very kind employees serving us perfectly Im very satisfied Thank you 🤗
Stayed for two weeks. Staff were very friendly and kind. My wife and I enjoyed our stay like second home in USA.
Was Beautiful place to Stay Friendly Staff Quiet and Roo.s are Perfect , smell of beautiful Trees was refreshing thru Windows . Very Very Clean
This is a nice hotel with a good location. The room was nice and the staff were quite accommodating. The breakfast did not disappoint. While I wasnt expecting luxury, the only thing keeping this from 5 stars was the cleanliness of the grounds. Its a turn off to see the same trash in the parking lot across two days. And to see a watermelon tossed down a stairwell... Just have a staffer walk around the site every hour and these things would be handled.
Nice hotel with a good gym and breakfast. The room was nice. I can recommend it. The quality of hampton inn is good.
Rooms are clean, beds are comfortable. Staff is super friendly
Horrible horrible horrible! this is the noisiest hotel i’ve ever stayed at. From the train going by every hour to all the traffic, skip this place if you can avoid it.
Receptionist Leticia was horrible in customer service. I hope she should never get raise with this attitude other than that hotel is okay. Probably would not stay in again.
Got here late on a road trip. The first room the sheets had black things that looked like droppings. We called around and it was too late to check into any other hotel so we asked for a new room and those sheets had an area that had something wet that dried crusty. Very bad experience.
The Hampton Inn & Suites Bakersfield provided a very nice stay for my family and I. While passing through we decided to pull into the Hampton in to get some rest and everything was very pleasant. Checking in was a breeze and parking was plentiful as well. We got a room with a king bed and the restroom was quite large as well. I would also like to mention the water pressure as it was perfect!
Very noise place. Could hear the people above us moving around all night. Phone amd alarms from next door rooms starting at 5 am. Train and traffic very loud. Would not stay at this hotel again.
Nice, clean hotel and room. Near Dennys, Jack in the Box and Starbucks. Staff polite and nice.
I enjoy Hampton hotels but this one is a bit outdated. I am ok with older amenities but this place definitely needs upgrades.Its off the highway but far from any restaurants. There is a Dennys next door but after that just smaller fast food places.Its Bakersfield so cant ask for much just wish it was closer to restaurants.One positive is the staff is very nice and helpful. I will try another hilton hotel next time in the area but overall not to bad a place just not as nice as others I have stayed at recently.
Nice service at the front desk, spacious room, clean. But the bathroom, toilet and sink were outdated. Very old with rust stains...I expect better standards within this price range and associated with Hilton.
Good and regular breakfast. Room was very comfy and big for the 4 of us. Was one of the larger rooms also. I would recommend. The waiting was too long to receive the digital key to open the room.
Evening front desk staff was very courteous and welcoming. Couldnt open my blackout all the way. The screen was stuck shut. The bed looked as if it wasnt made well. Some strains on the sheets and not completely sure they are clean. There was black stuff growing under the toilet rim. Morning front desk staff was not friendly or helpful. Wont be back.
I didnt actually stay here, my wife naviagted us to the wrong hotel. But I was very impressed with the quality of the lobby and community areas. The hotel looked very nice. And the desk clerk was very helpful when it came to redirecting us to the right hotel, and she would have transfered our reservation over had they not just booked the last available room to the guys in line before us. Missed it by that much.
We stayed 2 nights. The first night the room was great everything clean and fresh. We had to change rooms on the second night and couldn’t check in until after 6:30. The room was horrible. As soon as we walked in my shoes were slightly sticking to the floor but in front of restroom I actually stuck to the floor and the counters showed the wipe marks from the rag used. Went to the front desk but since housekeeping was gone the room couldn’t be cleaned again. So I had to do it myself. Plus as of today we still have not received out $20. a night room key deposit back and it’s been over a month. I would of expected since we had a suite we might of gotten at the least a small discount for the condition of the room but nothing was given or offered. They have beautiful rooms the beds are comfortable but the lack of consideration is what tells me to never stay there again and to tell others NOT to stay there
The good: Good people . No problem checking in.The bad. The all night of SIRENS from the hospital?If you stay ...get a room on the same side as the check in desk..and you might be ok...
Very very nice place rooms are extra clean smell great staff is attentive BUT ...way way too over priced even when its obvious that they have a tons of vacant rooms like wouldnt they want to fill up rooms by Dr bring the slow times having like weekday rates? I dont know I would if it was my hotel
The quality of this hotel is getting worse from week to week that I am staying here. Towels are dirty, rooms are not cleaned. The beds have stains on the blankets and pillows. What is so hard to inspect towels if they are cleaned ?If not that the hotel is close to my job I will never ever stay here. Please stay in a different hotel if possible.Why is it so hard to clean rooms ????
I only giving 4 stars because check out time is 11 and breakfast was only from 7 to 9 on a Saturday. I think they should extend hours from 7 to 10am. But that is just my opinion. Other than that. Great place.
Room was not very clean. There were stains on the wall and what looked like blood on one of the pillows. The toilet paper roll holder would not stay in place so we had to remove it and put the toilet paper on the counter. A lot of patched holes in the wall.
We asked for a one night stay and a double Bed room and they were quick to give it to us. Staff was very nice and during the night you couldn’t hear a single thing in or out of the room. The breakfast was great, so much to choose from. I will definitely stay here again.
The reservations lady was very good at her job, she could slip in the savings and benefits of their AMEX member program at a funeral. So with her persistence we got through the savings and Benefits of the AMEX member program no less than 6 times, reserved a room for that night in the middle of a sand storm, through a language minor barrier in a record time of 30min on the phone with a poor connection.... The room was nice, no breakfast.
Someone who has never really until the recent couple of years been able to get motel rooms that were not the cheapest kind that there was available and usually not even that is what I can afford, but I do say Hampton is my favorite I love the Hampton Inn. To be fair though, there are no hyatts in this town so I dont know the comparison... There is however another good one that Ive been to but I didnt get the room myself and its the residence Inn with the full suite. Thats really sweet pun intended. Love the Hiltons
Good place to stay for the price you pay. And easy access to the Freeway. Hwy 58.
Truck was parked right in front of lobby and was broken into - windows broken - all items stolen. Lady at office was not helpful nor manager in reviewing cameras or even giving us info of what to do! The thieves must know the procedure with the hotel and then jump on the highway ! Do NOT stay here they don’t secure their guests with security or help at all!
Overall...clean, efficient rooms. We have stayed here twice, but the 2nd time we noticed the shower was not as clean as the time before. There was hair in the drain and it was rusty.When breakfast was served (pre Covid-19), it was good.
My family and I stayed here 3 nights. We were treated like we didnt belong by the guy at the front desk. On top of that we got wolked in on by house keeping everyday Noone knocked on the door at all and last thing I she was night guard but every time she walked my way she had to ask do you have a room here mind you she walked pass me about 6 times and I told her and showed her my room key.
Quiet and clean. Bed was very comfortable and the price was decent. The sweetest little black fluffy kitten kept me company when i was outside... breakfast was a plus. TV needs to be bigger, no views of anything out the window. Worthwhile nonetheless
Vehicle burglarized in the parking lot. Traveling through town towing a small enclosed trailer which was locked up. Parked our vehicle in the hotel parking lot overnight. Next day saw that the locks had been cut off of the trailer, items were taken, and doors left ajar. There was a hotel security guard, not sure what he was doing all night. Besides the damage and theft of property, the rooms was nice and clean. Stay at your own risk I guess.
Stayed for a two day stay room was exceptionally clean.Staff was friendlyThe young man haemin at the front desk is very helpful and Brooke K was very knowledgeable and kind as well. They extended my stay and matched the price I got from a third party website. Isaiah who I assume is manger and the staff are great. I will definitely be staying here again and recommend to any one lookingfor a clean hotel.
Dirty floors and carpet, they blamed it on construction workers staying there. I am a construction worker and I dont have that problem at home. This photo is after cleaning the tile floor in front of the sink and bathtub
We stayed here about a week ago. The lobby and rooms were beautiful and clean. We had a great, comfortable stay. Isaiah at the front desk was friendly and helpful. He recommended some of his personal favourites for restaurants, and dinner did not disappoint! We would definitely stay again. Breakfast was much better than the other hotels at which we had been staying.
After a long drive I would think spending close to $200 a night would be a safe stay silly was I to not look more into the reviews but not paying attention to a town because of being completely exhausted from driving this is what happened to me during my stay at a higher priced hotel! Be Aware I got thousands of materials stolen from me out of my truckDue to moving I had a lot on me and I can’t take everything I’m moving with into hotel with me I was hoping maybe just maybe since it was more priced hotel it’d be nicer but nope watch out my whole window got shattered and whole truck bed broke into
I come here for work. The staff has always been very helpful and friendly.
After numerous conversations, wasting hours of my time and receiving numerous assurances my credit card, which I checked in with would not be charged, once they received the company credit card correct info, which they did next day, guess what happened? Those pending charges did become actual charges and I was told I had to speak to my bank because they couldnt reverse them. Goodbye another 45 minutes of my day.My stay was 5 days and it has been 5 days since I checked out. So 10 days and Im still trying to get this handled.Numerous conversations with front desk and numerous phone calls.Oh, yeah. They dont let you know theres no room service unless you ask for it.Were they friendly? Yes. Competent at what one might think every day desk duties? Not so much.
This appears to be a very nice hotel. We will be staying soon, but checked the room prior to booking. It seemed very clean and staff were pleasant and helpful.
Waited 20 minutes to check in. Pool was closed even though it was 106 degrees outside. And found a pair of dentures in the room. Not pleasant. Carpet was kinda stained and felt gross. TV was small. Breakfast was good. Beds were comfy. Bathroom was nice.
To much for pet and it’s not to much like others hotels
I have stayed here on multiple occasions. It is clean and close to the freeway and food. The value is great. The free breakfast is awesome. They have a good selection to choose from. Free hot coffee tea and or hot chocolate. The rooms come with microwaves and mini fridges. The rooms are up to date. The spa has been broken the last couple times I stayed. The pool is ok. Other than that this place is awesome.
Good beds, good breakfast.Yes, youll hear train horn twice at night, your noisy neighbors and AC unit, bring ear plugs
Beds are nice, rooms are ok. Location is good for travelers. I woke up at 3am by a bug crawling on my face. I am not sure where it came from. I told the receptionist. We are in the middle of a pandemic, therefore breakfast came in a doggie bag and gym closed. I think for the roughly 100 bucks, they can do better.
For being so much u would think theyd b nicer
The room was not very clean. There were smears if foreign substance on the door and chairs. You can tell the upholstery is ignored along with the carpet. There was quite a but of mildew in the shower as well. I felt dirty in our room.
This is a nice enough place and the check in was very warm and friendly. The only problem I have is that my air conditioner really seems to be struggling. Its been running for many hours and the room is still 75. It was 78 when I arrived. Other than that its pretty good here.
This was my first time here. It is located right off of the 178 Fwy at Weedpatch Hwy. It is kind of locked down because of Covid. But the clerks were very nice. The overall cleanliness of the lobby, halls and elevator were pretty good. It is a nice clean place! There was a decent coffee maker. Fridge with seperate ice box. Microwave. An iron and board. A good hair dryer. Nice Soaps and Body Wash. There were 4 big clean white towels with the same number of hand towels and wash cloths.The bedding was very comfortable! Big flat screen with three HBOs. Dennys is right across the parking lot. It was a good one night stay. You have everything you need right there. I would recommend staying here to anyone.
Very nice and clean accommodation. Will visit again.
Everything there was average. I did like the clean rooms and breakfast dinning area. The breakfast attendant was very rude. I asked her for some margarine and she said there was not any.. But the other attendant came out and gave me some. I asked the older breakfast attendant for help with the waffle maker, she was rude and rolled her eyes. If she doesn’t like her job she should find work elsewhere are retire.
CAUTION! to the person who chooses to stay here. We had our stuff stolen out of our truck. The hotel claimed the had security running the grounds that night, but he wouldnt tell me much. I had to keep prying before he gave me information about their security. He also wouldnt answer my ohone calls when I found out about it, then never returned my calls next business day. I had to call again until he spoke with me.They did comp my room. I leave at least two stars because of this reason. That, and the rest of the hotel is what you would expect of Hampton hotels. Clean, good breakfast, friendly staff (except GM).
The rooms are clean, with room to move around and well stocked with plenty of towels, microwave and fridge. Be sure to have $200 cash for deposit or the same on your bank or credit card or you will be sent away. That was almost the end of my trip. The lady at the front desk was very nice about it though as I transferred some money around.
The staff was nice so no complaining there, but not all the outlets worked, they were in strange places around the room (not conveniently placed) and we paid extra for the higher wifi and still had many issues with it
Room was large and clean. Good lighting and plenty of outlets. Wireless and hard wired internet. Our room had a small sitting and wet bar area with mini-bar and fridge. Front desk person was helpful albeit a little distracted. Fairly comfortable bed. We did hear street noises (traffic) from outside. The room design is bit awkward if one person is up early/late and one person wants to sleep.
Very clean and the bed was the most comfortable Ive ever slept on at any hotel!
The room was nice and comfortable. The staff was nice. I give it 2 stars because the people upstairs from our room were either having a party or just jumping around. At one point it even seemed like they were throwing weights or furniture around because they were loud boom sounds and it would shake. They provide hot breakfast which I like and they have good variety of food. The problem with that was the FLIES! I had to throw away a lot of the food my boys were eating cause even though we would try to avoid them landing they still got on the food. I would have to serve them again and just take it to the room so we can eat more comfortable.
Impeccably clean! Nice beautiful roomy suite...stayed in king suite. One of the best beds i have slept on with good blankets and pillows. Highly recommend!
Positive: The swimming pool was open and empty. Negative: There was no continental breakfast as stated when I booked it and the toilet had an issue.
I found it very satisfying. Properly greeted by a professional looking person even wearing a tie. Lobby, halls, and room very clean. The place was very quiet no outside road or neighborhood noise. Pool and hot tub clean and opened good hours.Breakfast was very adequate with a very good set up for food room. Dining area was adequately set up could have used an attendant present at all times.
Nice little scam theyve got going on. We had to book a hotel because the 5 and 58 were shut down due to weather, so we called ahead and reserved a room. When we arrive 10 minutes later, we were told that they were going to double charge us for an early check in. I can understand a moderate fee but a double charge seems excessive. Couldnt cancel the reservation without paying either because they have a 24 hour cancellation policy. No mention of this whatsoever on the phone. Really shady practice to take advantage of people who have no other options.
Great hotel, upgraded room due to noise from kids running through halls. Very professional staff and clean comfortable rooms.
The first room or family was given smelled heavily of cigarette smoke. The location is kind of sketchy. There is a dennys Starbucks, cafe, McDonalds, and a few other things that surround this hotel. We were extremists disappointed with the pool. It was green and murky or cloudy. Very unwelcoming and tiny for a hotel with so many rooms. This is a good hotel right off the highway for a quick stop to sleep. Nothing else. Not very family friendly. The staff was accommodating regardless of conditions.
Seriously great hotel in Bakersfield!For the last 5 years we have stayed away this hotel every time we fly in from Arizona (3 times a year). The place hasnt changed too much and we really like where the hotel is located (on the East side of Bakersfield). We stay for usually 5-7 days each time we arrive.Price: Very reasonable! We always book the suite room because it has more room and theres 5 of us (2 adults and 3 small kids). We are Hilton rewards and AAA Members so our nightly rate is about $110 per night for the suite room.Amenities: Love, love, love the free breakfast thats served from 6am-10am. Great variety for our kids. They always serve fresh waffles, eggs, sausage, oatmeal, and bagels/pantries. Really FRESH!Staff: Staff is very friendly, respectful and accommodating. If we call downstairs and ask for more pillows or blankets, they usually arrive in 15 minutes or less which makes me feel like a valued customer.Additional Pros: Newer hotel and not run-down. We love newer hotels. Great location! Next to Dennys, Starbucks, McDonalds, and a new place called Broken Yolk.Cons: HATE, HATE, HATE the new color blue they chose to paint the rooms. Very bad color choices. Feel like it looks like a cheaper quality. Interior decorator should be fired. Go back and paint the room walls a beige color to make more upscale!
Everything was great. Very informed and polite front desk staff. Minor quibbles: Low water pressure, no dispensers in the shower itself, and there arent enough tables/chairs for breakfast in the morning.
When checking in for my room, the staff was very energetic and friendly. The rooms were neat and clean. The complimentary breakfast was very nice, organized, and most of all yummy! Planning to stay here again if Im in town!
Beds werent properly made, walked in, and it was smokey, its supposed to be no smoking 🚭 hotel, you can smell cigarettes and cigars in hotel,.
Stayed there 2 yrs ago ...I remembered this place as being clean , restful and efficiently run. Loved the gym and the Yoke restaurant next door. Recommended to go here for a good place to get some rest.
Your average decent stay at a hotel. Nothing particularly great or terrible. The only problem with the room was that the air conditioner was extremely loud and leaking a little water. However otherwise, the room was fine. Clean and in good order.
Well for starters its a nice looking hotel. The problem that I had was with the bugs. I stayed for a week and 2 times out of that week I had roaches in my room. As well as every time I went down stairs I. The morning for breakfast which was really nice they always had little flies on The fruit. I told a manager that was on duty and she said that its not the place people bring them in. I do t know about that sounds kind of ridiculous to me. There is construction going on but if thats the case they need to spray more. I woke up one morning and there was one crawling on me. So gross
Beds are huge and plush, walk in showers,closets. Microwave n fridge. . Huge rooms and even bigger bathrooms. Very nice and wirth the price
What a swing and a miss by Hilton, typically located in quality areas, this Hampton Inn was at best on the wrong side of the tracks, located on what seemed like the middle of the freewayNot a single restaurant, outside of fast food, withing 4 miles, in any direction.Creaky, noisy pipes, and deafening freeway noise, made this an awful experience.I was surprised my car was still there in the morning.
I usually stay here every 2 to 3 weeks for a couple of days. I love Sky at the front desk and Tammy who has breakfast waiting for us customers. The housekeepers are always friendly with a smile and a hello. The best part of this hotel is you feel like family by the people who work here. A hotel is just a hotel and offer the same things.... its the people make you feel like family and home. So in 2 weeks when I return there is no question where I will return. I hope Sky and Tammy never leave because I will probably look for a new place to call home when Im here.
Loved it very clean. Cant ask for a better hotel, just was on wrong side of town. Also didnt care for the guy sleeping in stairwell, kinda scared my girl.
I got bit by bed bugs and was told housekeeping & maintenance checked and there was none. I got over 30 bites in room 123!
The hotel service and rooms were great, fast check in and room was able to be selected ahead of time using the app. The only major annoyance and difficult, which doesnt really fall under the hotels control, but rather corporate is the WiFi, it is difficult to connect and once connected it consistently has to be reconnected, especially on mobile devices.
Did not stay here, they do not take CLC Cards. But i have stayed here a few years ago. Very nice rooms, never had any problems with my vehicle left in the parking lots.
Do not recommend. Great staff, terrible accommodations.
The room was large and clean. The cooling unit took all night to cool the room to comfortable levels. There was NO HOT WATER in the shower or sinks.
Horrible experience room was dirty bed sheets stained had to put a blanket over it bathroom was not cleaned at all. Went to check out the next morning horrible customer service ! Won’t be coming back!
They canceled my entire week reservation because I worked late and couldn’t check in. The front desk lady made a lie and said my boss was told the fact. I called my boss and he said he was never told anything in that nature. Same place, same method of reservation but this week they charged more for a down graded room. No event going on and her explanation was, maybe it was the way he booked the room. I asked to speak to a manager and surprise, she is the manager. The final explanation of the reason why we are getting stiff is because their database is separated from their corporate umbrella. Which is understandable but why are they able to book reservation for me both weeks if it was separated? Something fishy going on here. The first week, the entire second floor smell like paint and the AC only kick on 1% of the time in the hallway. It’s over 100 degrees out so it’s not like you can crack a window. Just look at their AC. It auto shuts off mid-sleep and you wake up sweating. An extra star for the free water she gave me before I made it clear that I was going to write a review about the situation.
Very nice location and felt new. The staff were very friendly and helpful. The rooms were clean. Definitely stop by this place next time we are in town for business.
Clean room. Staff not overly friendly. Have to request your room to be cleaned
Rooms were nice and cool, however my room had a huge red stain on the floor, and another friend of mine had his desk chair broken. OK to stay at but needs a little more attention to detail. I still would stay again.
The room is great. The hotel decoration is update. The breakfast is ok/average. I had a problem with one of the front desk hotel staff, I was waiting in front of her to check-in while she was finishing her text messages. Thats NOT a Hilton standard.
We stopped spur of the moment. Such a nice room! Big enough tub for two. Cozy beds with down pillows. Full breakfast in the morning. You wont be disappointed.
On our way to Las Vegas, we spent a night there. The premises are safe and clean. Theres a Dennys next to it and a fast food too. Employees have been very courteous and helping. The hotel and our room was modern with large spaces, very clean and quiet as well. Breakfast is complete even if not like in a restaurant. I would recommend this hotel.
Very nice Hotel and Suites, this was my second or third time staying at Hampton Inn. I was going to stay in the bakersfield areas for a night so I made the reservation a day before and got everything booked for on time with such a short notice.Well we arrived there the next day and I enjoyed customer service there, from the moment I arrived I got a very well impression from them, they signed me up for rewards very quickly and got me situated very soon. All of my needs were met and in the morning we had continental breakfast, very good food. Over all very good experience, I highly recommend it.
Good hotel, decent hot breakfast. Clean rooms. Can choose exact room on the Hilton app and use the phone as a digital key. Can hear shower running from next room but otherwise quiet.
Checking was easy, friendly staff, room was really nice, comfortable bed. Clean. For a three-star rating I would say it was above and beyond what we got.
This hotel has greatly deteriorated. I have stayed at this hotel several times in the past but will not stay again until renovated.
This is the only hotel we consider staying at when we visit. Their rooms are very comfortable, I like how they have bath tubs, comfortable beds, clean rooms, good cable, and free breakfast.They have a very good and large breakfast, including waffles. They also set out cookies in the afternoon.
GREAT SUPER COMFY BEDS. Very nice linens and room accomodations, including a small refrigerator, microwave, coffee pot and a great hair blow dryer + unlimited free Wi-Fi. They have a wonderfully stocked breakfast bar, and all of the staff was just wonderful too. Seriously, what more could you ask for? A full restaurant? Not me, I much prefer the reasonable rates. *smile*
This place is DIRTY! Im disugested. The rugs look like they havent been vacumed in weeks. The pool is filled wtih bugs. My cover had stains on them. And bring your own towels. I challnege you to find one towel that doesnt have have stains on them. When inside your room, touch the counters, open the fridge and tell me if theyre not sticky. Dont stay at this hotel. Not to mention that the area is gang filled. I didnt see anything but they come out at night. Also, the noise is very loud as your right on the highwaway. the air and heat is also very loud
Clean, big rooms kind people work here, town is interesting. Theres no food except fast food near hotel. More food is two miles down the road.
Stayed here on business for almost 3 months. Exceptional service, delicious, free breakfast, guest washer/dryers, and very friendly and accommodating staff. I highly recommend this hotel.
I stayed here new years eve. The staff were friendly and my room was immaculate. It was raining hard and we had a power outage. When the power came back on at 5 am, my lights turned on and i woke up. With the room illuminated, it was revealed to me that there was a small reddish black bug crawling across the sheets. I caught it and killed it. Took a photo and did google research. It was a 100% match to Cimex lectularius or the common parasitic bed bug. I told management what happened, i was quickly refunded. The manager told me that this had never happened before and then shooed me out the door.
Very comfortable with friendly service! The breakfast was very good as well. My only complaint is that the room was a bit noisy (since it was right by the vending machine and laundry room).
So far this is one of the nicest places I have stayed with great employees 😀. I give it 4 stars because th we tub in the business suite was NOT deep soaking at all the tub was as deep as all the rest
When I got there, sky handled a situation that could have gotten ugly. I was very impressed with the way she handled it and how kind she was. If I was her manager I would promote her immediately. She is manager material and more. Loved my room and location. Thank you sky
Stayed here on the way to death valley national park. One of the better hotels to stay in Bakersfield. The stay included free breakfast buffet. It was pretty good. The staff were extremely friendly. Rooms were clean and nice with microwave.
Hotel was fantastic! Rooms were very nice and easy to access, beds were extremely comfortable, rooms were very quiet. Staff was super friendly, attentive, and helpful. Breakfast was fun and delicious. Planning to always stop here when passing through Bakersfield.
I often stay here when visiting family. I have three kids and theres plenty of space in the rooms for all of us. Comfortable, clean, free breakfast, and always accommodating.
You get what you pay for... well, in this case you get a little more. The place is a budget friendly property, reletavly new. Rooms are clean and well maintained. complimentrary hot breakfast is basic eggs, nothing to get excited about but great for something easy on the go. its not a luxury hotel, but its a great place for the budget concusus. Safe, clean, cozy...
Horrible service!! Do not recommend anyone to stay here it’s better to drive a little further to have peace of mind you will be taken care of!!! This location gives the brand a horrible image! The staff is no where close to being professional! Rooms are filthy and hope you get a shower and toilet that aren’t broken!
Ive stayed at this hotel numerous times. It is my go to hotel when I go to either Las Vegas or LA/SD. It is halfway to either of those 2 destinations from my home. It is always a consistently good experience there. Quiet location, clean rooms and decent free hot breakfast.
Nice enough hotel. Small mix up when checking in. Clerk told me I didnt have a room and my reservation was no good. Rather than leaving I got a digital key and suddenly he bacame very nice.Still havent got a receipt for my expenses. Ill look for something better next time I go to bakersfield
The hotel set a high standard in cleanliness as well as customer service. It is conveniently located next to the highway in case the traveler wants to stop for the night. The staff was friendly and helpful. All my questions were asked whenever I needed help.
Air conditioniner didnt work properly. I told the desk they just keep telling me that it on a motion sensor. I told her there were two of us up getting ready for the day and packing and it would not come on. She just kept insisting that it was the motion sensor you have to move around to make it turn on. She was not listening to me and what I was saying.Also I hate to the motion sensor thing I would like to sleep the whole night with out being awaken several times and made to get out of bed just so I can get the air back on. How stupid is this. So much for getting a good nights sleep in hotels anymore.
I am a travel nurse, and I get off at 7am. They always did their best to accommodate my early check in needs. Everyone is friendly, and the rooms were always immaculate.
Great circumstantial location for my SanJose-Las Vegas quick business trip. Had what one can expect from a Hampton. The problem I had was the parking lot was poorly set up for trucks.
Love the environment so clean and beds was very comfortable. Staff had excellent customer service representatives. I also loved the buffet style breakfast and the variety of food.
Worst experience ever with Hampton!We found the chocolate beans on the ground and the gum attached on the headboard in our room. The bath water was not hot enough until you turn it on for 5 mins. The worst part is that they are under renovation but didnt put any notice on the Hilton reservation page. When we checked in the wallpaper were all gone and next morning they stare removing the carpet from hallway and making huge sound.Disappointed and would not come back!
Pretty hotel, just horrible internet. To get anywhere near decent speeds you would need to buy premium internet. This is the reason I will not ever return to a Hampton in. As this is the same at all location. Its locked on 5mbps. Breakfast is decent, I dont like the fact that all the plates etc are made of foam and are non recyclable.
Friendly staff. Clean room. Fast WiFi. Convenient snacks downstairs. Comfortable bed. Everything I was looking for. (Pool was drained, presumably due to covid, but looked nice)
My family and I have stayed at this location multiple times with no problems until this recent stay. The front desk girl Sky had the WORST costumer service I’ve experienced in a while. Unfortunately we came due to an emergency and being treated like we were an inconvenience to her did not help what we were going through. I’m disappointed as I’ve enjoyed other stays here before but I will NOT be coming back here.
Very clean rooms, during this time of Corona. Rooms was tagged with a sanitized sticker, making me feel at eased. Most of all great staff.
My daughter made a reservation for 6 rooms under my name Andrew Oxxxxa, one reservation was for a friend Friday the 7th of July and checking out the 9th am. Our friend couldnt make it until Saturday, so my daughter called ( the call center apparently) and wanted to cancel Friday only, the reservation agreement would not allow cancellation, so we kept the reservation knowing we would have to pay for Friday, even though she would not get there until Saturday. Once again my daughter called the call center (unknown to her) Saturday to let them know our friend would be there to aquire her reservation on Saturday late afternoon and removed my name and placed the reservation under hers. When our friend got there she discovered her reservation was cancelled and billed for no show. We explained this to the Manager on duty Saturday, explained my daughter spoke to some guy about 1 pm Saturday, she said no guy was on duty at that time, thats when we discovered she spoke to the call center. The manager Said, no notes, so it was cancelled and billed as a no show and we have no more rooms available. She took no responsibility for a possible error on their end because she spoke to the call center not them directly, and if she had only stayed on the line she could have spoken to the front desk???? The manager had a not our fault attitude and offered no resolution nor any concern. We had to squeeze 3 members of our family and friends in 2 of the 5 rooms reserved. We have a convention ever year at the Robobank arena and this is the first time we have stayed at the Hampton Inn and the last after the poor service we received by your manager, and apparently the call center mistakes are not an extension of your business or your concern. Very dissatisfied and never again a customer.
We had a broken shower head in our room. Since maintenance wasnt able to fix it quickly, they gave us a different room and a Starbucks gift card for the inconvenience. The staff provided great customer service.
Very nice complimentary breakfast and eating area. Friendly staff. Clean and comfortable double bed, room. I stayed Monday thru Friday and was very happy. I also like that Dennys is right next door.
I stayed here several times for work. Staff was always friendly and the rooms were always clean. The location is a little far from prime Bakersfield, but otherwise a good option.
Awesome hotel for the price I paid. I wasnt expecting much since this is a 3 star hotel but the hotel has great service and huge rooms. They have to go breakfasts at the front desk if you cant make it to their breakfast buffet in the morning.
Great room and extremely clean. Very efficient service at the reception. Would definitely go again
Friendly staff. Rooms are relatively large. Location is close to the highway and its about 15 mins to downtown Bakersfield. There are a number of restaurants in the area and you get a discount for food at the cafe opposite the hotel. Good sleep quality. Other than that your typical Hampton inn.
Close to the freeway, just next door to a Chinese buffet and gas station.
Rooms were clean. Pillows really comfy. Amenities ok. Coffee was crappy tasting in room and check out too early compared to other hotels.
Great stay and pleasant experience however they charged me twice for one night of stay and couldnt refund for 4 days. I also wasnt offered anything as a show of goodwill. Would probably stay again as long as that doesnt happen again
Nice.. breakfast was great.. beds were very comfortable loved the coffee.. didnt apperiate that nobody when booking the room that if you use cash you need to pay a $200 deposit really inconvenient.
Room was clean, comfortable bed, blow dryer provided, fast service. Very comftorble stay.
Clean hotel very nice only compliant for breakfast they didnt not have the waffle batter ready. As a result there was a line. So no waffles for us my be 2 waffle machines
Bed was hard, we shouldve stayed at a Holiday Inn . Heard train at night and morning.shower head was old and dingy. Breakfast was not as good as the Holiday inn we stayed at night before. First and last for us. We did not have a good nights sleeo, even though we needed one.
The place was very easy to find. Staff was friendly. Only minor things like there was no complimentary shaving creme currently in the room upon arrival, but it wasnt an issue they brought me some after a call.
Good clean room, lots of room in a suite!
I am the owner of 4th Demention Construction and a local guide. This is the best hotel in Bakersfield no joke. The staff is simply amazing and the landscaping is so beautiful most of the rooms are pool view with a patios. There is a BBQ area they have set up you can use on a propane grill they supply. Free breakfast at there restaurant on the property. Also a bar with live bands and karaoke. Very clean place with a definite Family atmosphere. Keep up the good work. No doubt I will be back. Thanks for the stay. Very responsible rates also😁
We enjoyed the free breakfast, pool and hot tub, comfortable beds (4 pillows per bed), spacious room, and friendly staff. The only drawback was slow/weak Wi-Fi.
Great hotel room and perfectly clean, misleading when advertising the pool and breakfast. Neither the pool or breakfast where available.
The rooms are huge. This location is close to a Starbucks, McDonalds and gas stations. Perfect for me since I was driving to Las Vegas and wanted to spend a few hours sleeping. Breakfast in the morning was adequate.
The breakfast is good changes every day .... With that said this is the most UnHilton Hilton I have ever stayed at ... Key cards fail everyday the airconditioner didnt work and the tvs really need to be updated....
Used to be great. We stayed there, and people that did not belong there just jumped the fence to go swimming. And start smoking cigarettes while kids still playing in pool. 🤦♂️👎
This is a great place to stay. Bath tubs are larger than usual and very clean. Great breakfast and the staff is very thoughtful. Ill stay here again.
Suitable accommodations. Free breakfast was good. Television was screwed up. Channel guide said channel 3 was NBC. It was not. Front desk couldnt tell me where to find NBC.
Newer hotel with nice, comfortable rooms. The staff was friendly and breakfast was adequate. I would recommend this hotel to anyone who needs to stay in the area.
Place was alright. The people staying next to us SUCKED!
The only cat2 Hilton in CA.The staff there was very helpful. I left my coat and water bottle there. When I called the hotel after 2 days, Karen spend a lot of time to find them and shipped them back to me.
This hotel is located within walking distance to Dennys, Jack in the Box, McDonalds, and a gas station. Its quiet, rooms are clean and updated, and they have a good selection in the mini store. They have free breakfast, and free WiFi. There is not an internal restaurant, but Panda Express is within a 2 min drive next to Walmart. Great location for me.
Rooms were standard for a hotel, nothing particularly extraordinary about them. Eggs were a little rough for the breakfast. Pretty good wifi
If I could rate this place a ZERO, I would. Don’t go to this place unless you want your stuff stolen. I stayed here recently and had my laptop stolen. It’s been days and I have yet to hear back from someone.
Nice but not great. Clean. No food on site
Call this hotel to see if they have availability they wanted a credit card to hold a room we show up at the hotel try and tell them we dont want to stay there the manager assist other clients rather than helping me I tried calling on the phone got some call CenterAnd they refused to refund my card even though we did not stay there horrible customer service at the counter and on the phone I would never stay at this hotel plus we were promised there was a hotel on the site which theres a Dennys next door
We brought home bed bugs from this place.I know it happens at hotels but just a fair warning. They have bed bugs and they are eating up my 2 month old daughter.
Disappointed that they served sausage gravy instead of bacon or sausage. Kids loved the waffles. Bathroom in room 102 smelled like mold. Ok place for an overnight stop going to LA or Vegas.
Rooms were clean and comfortable, staff friendly. Breakfast was standard hotel fare. Nice shower.
The room was fine. The staff was rude. The fitness center had more equipment that didnt work than did. Dont know what more to say.
Good place clean and staff was good
Very well located for trips to Grand Canyon, Vegas. Hotel is relatively new and great shape. Breakfast was basic
Nice room and very accommodating staff! Glad we stayed.
Great clean room and wonderful breakfast
My stay at the Hampton Inn was pleasant. The staff were helpful, friendly and accommodating. The breakfast was surprisingly very good. I would recommend this place to everyone.
This hotel is about what you expect From a Hampton Inn and suites. The beds are comfortable and clean. Only downside is the Parking. The rates for this hotel also decent.
Is a great place to stay. Every time I go I stay with u guys.
Memories of the motel scene from My Cousin Vinny would describe the location of this property. Located any place else including an airport runway would have earned them 5/5 stars but the hourly trains witn horns blowing that could be heard from Tehachapi and the stones throw distance to the Bakersfield-Barstow freeway are constant reminders that there is nothing that can drown out that kind of noise. If you do stay if recommend a room on the far northern side of the property preferably not in view of the bright green Starbucks sign that operating alone and with no other lights will project enough light to comfortably read a book especially if the constant noise keeps you awake. Recommended this property to anyone both blind and deaf!
Good hotel with comfy beds. The room & bathroom were clean. Theres a Dennys next door with good food & excellent service.
Very nice beds to spend the night
The rooms emaculate employees very sweet continental breakfast is like eating at a restaurant really enjoyed myself I recommend it to all my friends and those who need a comfortable place to stay
It was great. The rooms were clean and everything in the room worked well, and they had great customer service too!
Was put on the 4th floor you had to have yet to ring down to have them send the elevator up because the button didnt work and after I had checked in they placed a family next to me that kept me awake all hours of the night and then when I finally when they finally turned off the war movie that they were watching with airplanes diving and all that stuff then at 1:30 the three kids was running up and down the hallway no I did not enjoy my stay there
Great. Very kind and accommodating staff.3@?+/ Nice comfy bed made with beautiful white linens. Bath towels & cloths are very nice and all in white too. Our room has unllimited Wi-Fi that is provided by Hampton Inn and they provide a wonderfully breakfast bar in the morning hours that is far superior to a continental breakfast. We are very happy staying here.
Clean!!!! Stayed with my kids & there was daily service.. great breakfast.. could use more seating for breakfast @ times.. great service... Loved my stay.....
For consecutive 2 nights no water heater, we are very disappointed it seems they dont see the urgency of having hot water. The first day they told us it will be fixed, the second day passed same scenario.
Nice enough hotel, but railroad on one side and freeway on the other, so if you are a light sleeper can be a long night. Good breakfast, nice rooms and super nice staff.
Everything was clean, room was comfortable, parking was easy to find and room was quiet. Thats pretty much all I need in a hotel.
I would happily stay here again. Helpful staff. Very nice breakfast. Ample seating in public spaces.
Place was pretty decent cant complain. Staff were also nice and the area had a lot of food options and also gas stations so that was very helpful.
Great hotel! Everything is nice, but dont visit bakersfeild unless you need too. Air quality sucks.
The hotel isnt enforcing the mask. which is a problem for me and my family.
Clean rooms. Good service. Super comfortable beds.
This hotel is getting worse by the week, Old linen, Old towels, dirty rooms, What a mess,
Positive: Very clean
Switched rooms twice. Staff was very pleasant and accomadating. Breakfast was amazing.
I love this place. We come here every year for our JW convention. The only thing that was disappointing was that the hot tub wasnt working the whole time we stayed.
We got into Bakersfield around 7pm checked into the Hampton Inn Bill who was at the front desk was wonderfull he was very informative and very friendly he let us know where we could get a bite to eat I believe its called Logging across the street Good choice the room was great slept like a baby well be back thanks Bill your customer service is flawless your a aspect to Hampton inThe Nyquist
We held a business meeting here. We only had a days notice and the hotel was able to accommodate our needs. Clean and professional.
Nice hotel good staff. Large clean rooms decent price. Nice pool area
4.1 (199 comments)
Review №1
2022-01-08Didnt feel appreciated as an Honors member. Could not get a better rate. They do not refresh the room unless you ask. Carpets look trashy. Although Heritage Inn has a higher standard than most hotels and is this one is fairly new, it looks 20 years old or more inside. The room was nice but noisy from freeway and trains in the middle of the night. Outlets were numerous but used excessively and sometimes would not make contact to charge devices. All the attendees were fabulous.
Review №2
2022-05-07Staff very nice. Breakfast good.I do not know how they could feel our room was in rentable condition. Mattress was terrible. Shower stall had obvious problems that look as though it was in the middle of repair, but definitely not done by any standards. There were ants in the bathroom!
Review №3
2022-04-12Wanted to charge for a 2nd room that was booked by mistake. The hotel clerk even said, hey they are booked 4 minutes apart after we were told we had 2 bookings. We asked for them to cancel 1 room and were quickly told they couldnt do that. Once my spouse was upset they could quickly cancel both reservations. If you can cancel both reservations, you can cancel 1.Once checked in they didnt even activate the room key, my spouse went back down and had them activated, hotel clerk said keep them away from our phones. Funny thing, they were in my side pocket very very far away from my phone. He just didnt do his job.Wouldnt recommend this hotel if youre coming in after a 12 plus hour drive for a funeral.
Review №4
2022-06-01When we arrived the area stunk something awful, most likely fertilizer...eww. Parking is truly terrible here.Our room very clean. The complimentary soap are very tough to squeeze if you have arthritis, so bring your own. We have no complaints about the room or the food, all positive.
Review №5
2022-06-11Convenient as its right outside Bakersfield and close to the highway. Rooms were not as clean as was expected for a Hampton. Front desk evening person was outside smoking every time we went to the front desk. The electrical plugs didnt work for charging of electronics.
Review №6
2022-05-22Positive: The staff was great. We had a gentleman in the afternoon and woman in the am. Both were very friendly and helpful! They made a great impression! Negative: Wish the breakfast was early in the am, we missed it.
Review №7
2022-05-02Front desk is very unprofessional!! I booked my “CONNECTED ROOMS” 1 mth prior..requested water and xtra towels in my rooms!! I checked in with the surprise that my rooms were across the hall and not connected!! No water or towels! Complained at the front desk and receptionist Becky said she couldn’t do anything they had no rooms available! I asked about my water she said i had to purchase it!! Horrible service!!
Review №8
2022-05-30Couldnt get a room in Kernville for a last minute trip so we drove down the mountain to the Hamptons inn & suites. Check-in was easy and our room was very clean. Water pressure was good and lots of towels are provided. Everyone slept alcomfortably with no complains. Only wish breakfast hours werent so short.
Review №9
2022-06-03The carpet looked like its been through heavy traffic. The room was hot, then cold with A.C, then hot. Was clean, restroom was clean, $129 for one night with $50 security deposit. Very noisy from the street. Overall it was ok.
Review №10
2022-05-09Receptionist Leticia was horrible in customer care. She should get some training on how to treat customers with this attitude.Seems like a motel 6 named Hampton inn. Careful before book your reservation here folks