Phone: +1 626-441-7033
Opening hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
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4.4 (68 comments)

Review №1


Exceptional customer service from the young lady at the desk today. Would definitely come here again.

Review №2


This branch called me multiple times the day of my reservation (Friday 10/23) to confirm that I would be there to pick it up, apparently it might not be there if I didn’t confirm. Then after I confirmed, they tried to up-sell me to another car for a higher price. I was busy at work and the whole thing was super annoying. When I arrived to pick up the car, one employee was inside the office without a mask, walking right next to me and other customers.The “luxury” car they gave me had tons of scratches, dents, stains, and smelled like smoke. They also didn’t document any of the existing damage for me like other rental companies do, where you would normally do a walk around with an employee first and they acknowledge the places with any damage. I had to take over 20 photos just to document it all. The car shouldn’t even be in their fleet, let alone in the luxury category. Before leaving I re-entered the office to ask my rental agent to please make a note of the smoke smell, he was like “yeah for sure” but then walked away from the office/computers/iPads so who knows if it ever happened.After returning the car, it was never checked in- I still don’t have a receipt or my deposit back. I have been trying to call the branch for two days straight and they never answer the phone, which is funny because when I was there before, an employee was actually on the phone just casually joking around with an employee from another branch while customers were waiting in line. Looks like I’ll have to go in person to tell them to wake up and return my deposit, which fortunately will be the last time I ever have to step foot in there.

Review №3


Drop-off was excellent - friendly staff, and very efficient. Pick-up was not so good - there were no other clients at the place but we made to wait outside in the sun with no-shade for a good few minutes. The attendant could have been more helpful in answering questions, and the car was provided with very little gas so I had to fill it up after only a few miles.

Review №4


I had a very horrible experience with this location. They called me to confirm my reservation early in the week. I arrived 30 minutes past my reservation time as I had to wait for my lunch break to pick up the rental. When I arrived, I was informed that my rental is not at the location, and that I would have to go to ANOTHER Enterprise location in order to pick up my rental. The employee told me that because I wasn’t there within 30 minutes, they gave away my rental to someone else. The reason why I chose this location was because of proximity to my home. Now this required me to drive to a FURTHER location! The employee was unapologetic, and made it seem like I can just go to the next Enterprise location and the rental would be ready for me. When I got there, I had to wait, go through the entire process again (driver’s license, etc) before they can release the rental to me. This entire process took the entire HOUR of my lunch break and was late returning to work. This was the worst experience I’ve had with a car rental place and do not intend on returning here.

Review №5


I’ve been coming to this specific South Pasadena branch since Sandy was manager. Sandy was superb, then she was sent to another location and Austin took over. Austin was the best, and of course was promoted. After this coronavirus shut down I noticed this branch had closed. I was so sad, but now it has re-opened. I was helped by Dennis who made sure to save the specific car I requested. Carlos really went above and beyond to help me, as my bill at the end was incorrect. I also had some trouble with aux working in the car. The car I had was 2019 Dodge with over 30,000 miles, so that might have been the issue, but Carlos went above and beyond to close me out and to make sure that my experience was nothing short of amazing. I will definitely book again through Dennis or Carlos thanks guys 🙏🏻

Review №6


I made an online reservation along with a trip plan, assuming that the system was smart enough to track the inventory correctly.Apparently, the online system has no idea of what cars are in-stock at the location. They cancelled my reservation last minute and I am left to change my trip plans.Super irresponsible. Avoid.

Review №7


Enterprise does a lot of things well. The service is usually friendly and good. I did find that it was necessary to speak up about a few things however such as requesting the car be cleaned better and the disadvantage of giving me a car with almost no gas. I only had this happen once, Enterprise makes money on this as the chances of you returning the car with more gas than you started out with is high. They kindly offered me a $15 gas card when I mentioned this.

Review №8


Man Justin and Christopher are awesome! The customer service was excellent. It was very busy and I was in and out in less than 10-15mins. My wait time was about 5 mins. Not sure if these numbers mean anything but there you have them. They also said they worked with the Manager I normally go to which is Q. But I heard she is an Area Manager now so Im glad she has moved up. Enterprise is the only place I rent cars. the prices are fair, and the cars are actually quite worth it. BTW, that Kia Soul wasnt as bad as I had first that. It def needs to be in AWD though. Thanks for a great experience!

Review №9


Our experience with this Enterprise location has always been very good; people are generally courteous and accommodating and pick-up / delivery service has been prompt and helpful. Because this is a small office the choice of cars is not always great so it is helpful to request the car and model of your choice ahead of time. FER

Review №10


I’ve rented a car for the past 4 weekends and Dennis at the South Pasadena, CA Location Has been so kind and accommodating! Best experience I’ve ever had with a car rental business. Krista at customer service was awesome as well! Thank you

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