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Phone: +1 833-659-1911
Site: https://www.enterprise.com/en/ca...
Opening hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:6AM–9PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
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4.3 (199 comments)

Review №1

2022-01-14

My company I work for rents through Enterprise because of the quality they offer. No hassle and really great customer service. This is a real review, not a fake one. Now when I personally rent, sometimes Enterprise is just a bit more $ than Budget for example. However, if you rent all the time like I do, it wont take you long to stop chasing the lure of saving a few bucks and dealing with the hassle and lack of customer service. Just like Costco, amazing how loyal you become once you have the consistent good experience.

Review №2

2022-04-19

Enterprise representative was friendly and knowledgeable. Wait time was minimal. The car was clean and ready. From start to finish, our pleasant interaction lasted less than 5 minutes, and we were on our way! There was a minor issue about our debit card, but that too was resolved quickly. I was a frequent renter from a competitor whom I will not name, but after a major snafu with them, I tried Enterprise, and will never go back!

Review №3

2022-03-30

The closing manager Angus Lin at the Oakland International airport location was great. They had very few cars. but he took care of me and got me a good car for my visit to the bay area. Mr. Lin was helpful and gave me his card and said to let him know if I had any problems. For a single woman over 70 years of age that is a great comfort. Thanks, Angus.

Review №4

2022-04-26

This was the second time in a row that we have been given an unclean car in Oakland. The first time we had mud on the back seat and the second time we had fast food between the seats. We have only used Enterprise over the past 20 years because they were consistently good. The people we dealt with were all very nice and professional so we arent ready to give up on them yet. We may need to start flying into San Jose to get a clean car though.

Review №5

2021-12-11

The representative was very friendly and helpful. They had 3 choices for the category we reserved, but due to excess baggage we decided to upgrade for a fair price (after they let us see if the baggage fits both in a car from the original category and in the car we eventually took). The car itself was clean, reliable, and (unexpectedly) very well equipped.They even didnt try to sell us any insurance policy - we had to ask for it ourselves!All in all, would definitely rent there again.

Review №6

2022-05-08

Rented a Volkswagen Passat that was very clean and great on gas. Returning the vehicle was a breeze, taking less than 10 minutes.

Review №7

2022-05-04

I didn’t catch the girl’s name who helped us, but the whole interaction was flawless. I asked for a car with car play and solid gas mileage, got a Kia K5, the car was great. Very clean, great trunk space. From the time I exited the car rental shuttle to the time I exited in my rental car, it took all of 15 minutes. I couldn’t be happier. Return was so easy too.

Review №8

2022-02-07

Initially went there with a previous booking with another car rental and was left high and dry without a vehicle. I was feeling lost because I traveled miles to see my son. Refusing not to cry and give up I went to enterprise (who I should of started with initially) I was greeted by Darvonte immediately and he began to assist me. I explained to him what I needed and why and he excitedly was willing to help to me. His customer service was amazing. He reassured me that I would be able to see my son after miles of traveling and that was heaven sent. I drove off the lot in tears ( happy tears) he was my Angel that day. Thank you for employing him. During this pandemic customer service in places has went down, but Darvonte STILL gave amazing customer service. Definitely friendly, definitely welcoming, and succeed my expectations. Thank you enterprise for having him. If he wasn’t there I don’t know what would have happened. I stop renting from enterprise a long time ago but now you regained a forever customer. I was able to put a smile on my son’s face as we drove off to six flags.

Review №9

2022-07-01

Enterprise Rent-A-Car at the Oakland Airport was really a great experience for my husband and I. We were pleased with the car assigned to us. Everything went so smoothly from check out to cheeck in. The staff were friendly, informative, and helpful. Great customer focus Enterprise Staff!

Review №10

2022-05-10

I dont think Ill be using Enterprise again in the future. The booking process was relatively easy BUT apparently it automatically waived the insurance option when I reserved my car, so instead of paying $500-ish dollars for my rental, I paid $700. The guy who helped me out at the Airport rental center was nice enough but was complaining about how the computer system was out dated. Not really something you need to talk about.Customer service was helpful when I needed to know whether or not a shuttle service was available when I was going to do an after hours drop off. They said no. The instructions to return my rental were vauge and not very helpful.

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