Courtyard by Marriott Los Angeles PasadenaOld Town in Pasadena

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4.2 (199 comments)

Review №1

2022-04-04

I’m only giving one star because I cant give zero. My entire stay at this hotel was terrible from start to end. When we first arrived we were given a room that was not cleaned. We walked in and the room was turned upside down. The new room we were given was across from a gas station so it was loud all night. We were told we have to request 24hrs prior for our room to be cleaned or towels. I scheduled for fresh towels and never received them. When I called to inquire I was told we were never added to the list The rooms were poorly light. The air conditioner also broke in the middle of the night. All of these combined made the hotel stay bad. However the icing on the cake was when someone came into my room without permission. Our suitcases were ransacked. Personal items pulled out. Jewelry gone through and $100 stolen. I immediately reported this to the front desk. A “report” was taken and I was told to expect a follow up call Saturday. When I called to follow up the manager on duty had no idea of my complaint and I now I have to wait until Monday for the general manager to investigate. The hotel employees are thieves and the management is awful. A trip ruined by their lack of service. Never go here unless you want to be robbed!

Review №2

2022-05-20

Highly recommend this location. Then only reason for loosing a star is no real blankets and the hours for cafe etc are not the best. Great staff , nice facility and great location. Some things are really dated but understand that with the way things are resources are limited. We have stayed multiple times and will definitely be back especially because we get to bring our fur baby with us and the great restaurants, bars and shops walking distance away. Highly recommend.

Review №3

2022-05-24

The hotel was nice. However the staff never brought the towels or extra blanket I requested even after calling the front desk. I stayed for two nights and used the hot tub both days . The second time I used it I noticed the water smelled strong like chemicals and so did the other person in the hot tub.We sat in the water for about 10 minutes before we both started coughing and I wasnt sure why at the time but even after getting out I coughed all day and felt ill. I also had worn black shorts that literally got turned rusty red because the color was stripped from the intensity of the chemicals. The hotel management should be more cautious and aware of the amounts of chemicals the public is being exposed to !I had to warn a mom with two young children because they were about to get in . The incident happend to me just a few days ago on 5/22.

Review №4

2022-05-06

I stayed for 2 nights. The rooms are nice, but the walls are a bit thin. You can hear your neighbors talking in the other rooms.I would recommend this hotel to anyone that needs a stay in the area.P.S. I recommend going to the Bistro restaurant for breakfast and order the Omlette Bar.

Review №5

2022-06-27

So so hotel in the Marriott lineup. Dated equipment. Our room is on the first floor right behind the front desk. Noisy and no natural light. Bad lighted room. We also find a spider hanging in the ceiling of the bathroom. Yet the reception refuses to change the room for us saying they have no extra rooms, which is definitely not true as you can still book the hotel anyway.

Review №6

2022-06-07

This is an older hotel that has been updated to a more modern look downstairs but the rooms are still a bit outdated. The room doesn’t have a thermostat but rather an older basic floor HVAC unit with on or off and high or low so it was really hard to regulate temperature. The room was right on the street and even though I was 4 floors up I still heard traffic until late into the night. ATM out of order. Only 1 small elevator. Small things but they add up. Benefit of this hotel is its location which is within walking distance of everything you might need like food or coffee or whatever. If I’m being honest I think I’ll try a different place next time, not that impressed.

Review №7

2022-02-20

The hotel itself, staff and location are all nice. But the doors between the adjoining rooms don’t block sound. So when our very noisy neighbors with kids were up at 6:30 a.m. - so were we. Not what you want on a relaxing weekend away. This was the only issue but it was a big one.

Review №8

2022-05-25

The stay was fine but don’t leave anything behind because it won’t be returned to you even if you call right after you checked out. Housekeeping will keep your stuff. And if it wasn’t them, then they don’t do a good job at cleaning the rooms because my stuff was left in the closet hanging next to the dry cleaning bag. So it was either housekeeping that kept my clothing or they don’t clean and the next guest took it.

Review №9

2022-02-10

·Excellent service·Very clean·Above and beyond with. accommodations and hospitalityUpon finding that I was scammed through a fraudulent booking agency (TRAVELERO), The hosts at the front desk were extremely understanding and helpful.Thank you Tiffany (Manager, Very professional and personable) set my worries at ease and Made sure that my three kids and I had a place to To stay and made us feel Safe and Welcome. Thank you Sincerely, Courtyard by the Marriott.

Review №10

2022-01-13

I wish theres a 0 star option here. I was in process of moving from other town to here and stayed with Marriott in transit. I parked my car in PAID VALET PARKING and my car got BROKEN into. My co-workers car at the same location got broken into as well which had my stuff as well. All of my expensive stuff got stolen. No serious apologies or action from hotel and they didnt do anything to pay me back. The parking lot doesnt have any CCTV and have like no security at all. Please dont stay with this hotel everyone and experience the same tragedy like me.

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