Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I was disappointed, I had found a cat with a fish hook in his mouth and ask them to help me, i was willing to pay for this stray. They said they wouldnt help because the cat didnt belong to me and referred me to a different location where I was also denied help. My friend took the cat to Mexico and was back within 3 hours and released back to his home at the bay.
Only come here if youre ready to adopt, alot of dogs and cats get happy when they see people.
This center is the best. They really care for the animals in their care. We have adopted 1 kitty, Kahlua, from here. And she is thriving well into her senior years now.
This location has absolutely amazing caring staff who are friendly and helpful. During my Microchip visit, my fur baby made himself known in multiple locations. The staff were not rude about it and I wax apologetic willing to clean up after my pooch. However, they had a system and said its normal not making a scene of it.
A wonderful facility with friendly people who are patient and willing to help you. I recently adopted my cat here and he is very friendly and loving!! I highly recommend coming here to find a pet and they often have monthly promotions on adoption fees.
Im thankful to the girls that let me walk the shelter more than once to look for our Ernie. So many lost animals needing homes. I hope others decide to adopt or find their missing furbaby.
There’s a lot going on at animal shelters and the team here does the best they can to help. They support one another to provide the best service possible. They are very nice here compared to the Bonita Animal Shelter.
First I would like to say, I am a responsible dog owner, i was at work when i found a dog in the middle of a busy street in the eastlake area, I bought him to the side of the road and proceeded to call for animal control to no avail. After countless useless calls I was directed to go to a 24 hour vet, then directed to the chula vista animal shelter. I was the first one there and the process was easy for leaving a stray. The issue I had was with an older lady working there (18 years experience mind you) she hands me my ID and starts lecturing me on adoption and adopting the dog I found, as a responsible pet owner, I declined stating that I already live with 3 dogs and a fourth would be too many especially him being on the bigger side, she then guilts me on not taking in a sick dog because of course nobody wants a sick dog after telling me about the last responses program. After going back and forth for about 10 mins she then tries again to guilt me by asking if he was my dog, (mind you, I am in my uniform, bring him in with a rope and having called in advance stating I was coming in with a dog I found on the street) I responded no and she said ok and walked off, I walked away in tears knowing I did what was best for the dog and for her to basically say I was throwing the dog away because its sick, you can see why I would feel offended, any good dog owner would. I hope the dog finds his owner because I wouldnt want to be locked up in a place like chula vista animal control. Hes such a sweetheart.Edit: I received a call from liz notifying that he is now on custody of his original owners and he is being taken care of properly, thank you to everyone at the shelter except for the lady with the so called 18 years of experience.
The service was very good. And Gail doing very well it took her no time to get use to the place and Cindy like her also
The most amazing staff as they care deeply for all the animals. We had a wonderful experience with them when we had to bail my sisters 3 fur babies out lol. In conclusion always consider adoption so many fur babies need a home🤎
We needed a friend for our cat so we adopted one. Now theyre the best of friends, they play, eat, and get fat together, living that cat life.
Interested in adopted, they didnt let me because of a technical detail; didnt offered solutions, no common sense by the staff
Just made my appt for Winnies round of shots and renew her license. The service the first time for these shots as well as having her microchip inserted was excellent- every step was personal, thorough and professional. I have no hesitation in recommending and commending them for their selfless attitude and professional services.
We are looking for a dog to keep me company. Didnt really find what we are looking for. Want a small to medium sized dog. But, most of the dogs when we were there were larger pit bull mixes, or they were already spoken for. On the website it showed dogs as still available, however they were already gone. Which is great for the animals! We are still looking.
Great place to look if youre searching for a pet to adopt.very kind staff and knowledgeable about the animals.
The Chula Vista Animal Care Facility is a great place from which to adopt a pet. The staff go through every effort to make sure they fit the right pet with the right potential adopter. The animals are spayed/neutered, dewormed, given a health check, treated for any medical issue, given needed vaccinations, microchipped, and given a behavioral check (and licensed for those living in Chula Vista, Bonita and Lemon Grove). Animals are well taken care of while at the shelter. Staff will educate owners regarding things to know about bringing a new pet into the home especially if there are other pets and children. They are thorough. Adoption fees are among the least expensive in the County. The focus is on finding animals homes. I have had 2 successful adoptions. Check out this shelter and give a homeless animal a loving home. After all, wouldnt you want to be treated the same way if you were homeless? Thank you.
They dont care about owners being reunited with their pets instead its about the loneliest most harsh and filthy be aware of your pets. Should they be accidentally picked up and taken here you will be heartbroken by the environment the lack of support and love while being there. I couldnt afford to get my dog back so they are going to adopt her out to another for 75 dollars but Im charged 300 not worried if she misses our house and its sad when everything they get is funded and donated to begin with, and the pets emotional well isnt a concern. I wish I never need to go there again.
Came in on Tuesday and was told it would take 3 days MAX for my application to be approved. We put a hold a cute terrier mix and it’s been more than 3 days and the terrible staff at this shelter can’t even answer the phone or call you back. Chula Vista shelter isn’t interested in people rescuing there Dogs from the horrible cages they put them in outside. Tried to help locally but I guess we will go to SD Humane at least they answer the phone and have a kind gentle staff who are there to help.
I called this place to see if they can accept a Kitten that I found on the street and they told me that they do, however when I get there they told me they dont accept kittens unless they are hurt that I should just release the kitten on the wild because they eventually find their home. My point here is what if the kitten got abandoned? I do understand adult cats but we are talking about a kitten. So if you find a kitten dont even bother to take it to the shelter.
Such an amazing organization. I was looking for a kitten to adopt. They helped me through the whole process. They even allowed us to do Foster to adopt for one week to guarantee us that we would be a match. Now we have a new little member to the family. 🐈⬛
Went to see a specific kitten I had seen online. She was already adopted. I spoke with Ashley Milo and told her exactly what we were looking for. She called me a couple weeks later to tell me about a kitten they had just gotten in and thought would be a perfect addition to our household. She went way above and beyond for us and we couldnt be more pleased. Zoey fit in with our other fur-babies immediately. Thank you Ashley Milo for everything you do.
I brought in a stray kitten . I had no idea all the services were offered. She is chipped vaccinated de wormed and fixed. In a few days time she looked healthy. I adopted her love her and blessed I am able to give Sugar plum a new home. I was so impressed with the customer service and the services the shelter provides.
Please adopt a loved one here! Save a life and they will save yours!
Adopt, dont shop! Friendly staff, the girl with the cool tattoos in the front was very thorough with the adoption process.
They at least let you walk thru and see if your animal is there .the front desk is always extremely helpful and kind. Unlike the bonita facility . They wont even let you see if your animal is there that really concerned me .why wont they let us walk thru. But thats bonita. Thumbs up for Chula vista .very clean facility and they care about the animals .. you can just tell. Good job guys and thank you
Theres a woman that works on incoming animals for procedures. Shes is very helpful with peoples inquiries. I had my girl cat spayed there and chipped, I was impressed.🤗
Very efficient, kind, knowledgeable, Ive adopted two dogs in last three months and they get along very nicely. Thanks CVAC.
Put a chip in my dog so she can be found if lost nice people
We adopted a dog and the process was pretty easy
Honestly I never come here not wanting to take one of these cute rescues home but I like taking pictures and sharing them on social media see if one of my friends will take them then I can visit xD great facility
Not sure why this place is in the 4 star range, the employees here have the most horrific attitudes, on top of not doing a complete assessment on a dog before adopting out. It seems like to me they make up policies as they go. There’s no structure. They need help and a attitude adjustment.
The staff that works here seems like they dont have time of day for people who love their pets but have to quarantine their pets due to Karens for neighbors. While pet was in quarantine I was not allowed any contact and when I brought personal items for the dog when we went to get him out they told me they didnt have them ....
I adopted a beautiful female cat. BUT, I was told she was spayed at this shelter. Well, whoever did the spaying left some ovarian tissue inside this cat. Any ovarian tissue left inside after spaying results in the cat going through heat. Even though she cant get pregnant, she would howl every 1 to 2 months for about 10 days. I mean HOWL, all night. I had no idea spaying could be done wrong. I paid $$$ to get this poor cat spayed again. Maybe the vet at this shelter was in a hurry and didnt care about doing the job right. NEVER AGAIN will I adopt a female cat. NEVER AGAIN will I adopt from Chula Vista animal shelter.
Poorly run facility, staff seem disinterested and not customer friendly.On the positive side facility was clean, but minimal animals for adoption available so not surprising. Not likely to return as customer service was horrible, hopefully they were all volunteers and not paid staff. Hopefully animals are treated better than customers.
Sadly we had to say goodbye to our sweet girl. The staff was kind, patient and understanding. We were taken to a private room where they allowed us the time we needed to say our thank yous and goodbyes. Thank you to the staff for the gentle touch we needed during a difficult time.
I adopted a kitten for my daughter .we love the kitten so much she brought so much joy thank you we planned on adopted agian.
Ive been having issues with a neighbor and her 3 dogs. Everytime I have called this place Ive always have had a kind person who is very informative. Thank you for all you guys do. I appreciate you. 🙏🏼💜💙💜💙🥰😁
This is happy dog He was rescued from his jewel of this deaths animal care facilities. I really dont think I rescued him he rescued me from life
Went to have my dog microchip to obtain the offer for the month of December and I only pay $15 dollars.
$25.00 adoptions during November. Mostly Pitbulls and Huskys. Do your homework and if you adopt, make a lifetime commitment. These animals deserve it.
Amazing staff, they really love your pets and recommend the best options available
I love this shelter, I adopted my pet here 5 years ago and there so nice. When you ask about adoption you can see all the pets available and then if you see one that you like they would put you in this area so the pet can bond with you, and to see if she/he likes you. Its so nice. I would like to adopt another dog here.
Staff was very attentive, I went to drop off a dog I found on the street. The girl there looked like she really cared about the animals and she was super nice by letting me know the dog’s real name since it had a chip, she even showed me a picture of the dog at an earlier age. She gave me piece of mind that the dog would be ok. Also the kennels were very clean and plenty of toys for cats and dogs. Still sad that there are so many pets waiting to be adopted. But overall this looks like a nice facility.
I got to sit in the kitten rooms and meet the kittens we were interested in and talk with the employee about our home and lifestyle as well as preferences. We found the perfect kitten for our home! He sat down and curled up in my 2yr old daughters lap!
Great people and beautiful animals. So happy to add a new member to the family. Adopt dont shop!
Staff was awesome. Got chipped and license...book appointment online...No walk INS.
Nice set up. Cats have home feel like environment inside with plenty of toys, while dogs are outside. Nice encounter space for family wanting to have a one on one with their future pet. Greatly appreciate the detailed description of each pet (especially dogs). Noticed that the line inside was long. Could be because of the summer adoption program running through July.
I must say that this place is well kept and well maytained.I had the chance of stopping by to try to save a lil bird that I found by Otay park. It was still alive. But everyone helped me to my need and came to the attention of the bird. So well done guys
Awesome staff, beautiful facility. I found four abandoned kittens and tried to keep them. I already have four cats and it was too much, so I took them to CVACF. They were caring and actually took the kittens in under protective custody because I knew that the owner had deliberately left them behind in my apartment complex. They take in lost pets, too. If your animal is missing, check there. You can walk around the kennels and see if your pet is there. They also do pet adoptions and have spay and neuter clinics. Highly recommend this place !!!
That are amazing. Schedule an appointment. You cant get service without one
I had to take a sick cat to be euthanized. Before they did the procedure, they had a veterinarian give him a check-up to confirm my fears of how sick Cat was. It was extremely hard to do, but I could not let him suffer. The entire staff is very compassionate. They obviously love animals
Good place and clean but unfortunately 3 of my dogs got out and it cost me $605 dollars to take them out! Their fees are ridiculous and my pets were literally out of their facility within 24 hours.
Rude staff when I try to get information. Saw a corgi that i wanted to check out. I had asked if me and my wife could interact with a corgi. They started writing up the paper work for adoption. I told them i just wanted to play with the dog. She stated she wasnt going to let strangers pet someone else dog. She made us feel unwelcome, so we left. Other incident when I was trying to look for my lost cat. Ive only been there twice. But i appreciate all the work this facility does for the community.
This is where we got our puppy, this place is absolutely amazing! They are very organized and make sure that the animal you take home is going to be the right one for you. The staff is helpful and friendly. When we mentioned we have a cat they took the dog into a room with cats to see how she reacted. I cant thank them enough for all the help and I will definitely be back to give more animals a furrever home!
Best shelter ever! We adopted our dog there and she was a love. Staff bent over backwards to make our experience the best possible. Thank you. I want to address the negative reviews about the dog kennels. They are cement so they are cool in the hot weather. There are heaters above for cold weather. The water and food bowls are next to their cots in the back of the kennel for privacy while they eat and drink. They can eliminate in the front of the kennel away from sleeping and eating quarters. The waste is hosed into a catch-all in the side of the kennel. No dogs are hosed down. People, do your research and ask questions before posting something that is a supposition and not factual.
This pet clinic has avery well informed staff member and shows compassion toward a giving time to their customers, Im informed and well pleased with the service, definitely a place to take your pet👍
Kind of irritated due to fact that every time I go there the dogs have been adopted or theyve been placed on a hold for some reason and they dont tell you why and they dont post their adopted but when they are adopted Ive noticed that some of the dogs have been staying there for days
Why not more stars?????. The website. I know they have more animals there then what is on the website. Since we need an apt..to go there why not post all your pets? You use to that is how I got my last 2 dogs from there.
Good experience! Not the best but got a dog and named him Charlie! Good verity of animals there.
*long rant warning*If I could give a -5 stars, I would. Tiana was rude to me, condescending, hurtful, and it put me in tears by the time I left.I adopted my cat who needed to be neutered before going home. I pick him up in the time and date they asked me to, and when I bring our new animal home and he is obviously recovering from the surgery. Two or three days passed and I realize that the cat I had just adopted from this facility is sick. I took my cat back to the Chula Vista Animal Care Facility, and I may have not known how to care for a cat (it’s my first cat), but when I needed help, Tiana just told me that she thinks I was “trying to throw away this cat for a new one because he is sick,” and that she “regretted [her] decision to allow [me] to adopt,” and also that she “should of known better than to allow an adoption to [me]”.Yes! She said that among many other mean spirited things to me. Tiana thought I was a horrible pet owner because of my ignorance raising a new pet. Tiana was horrible to me and I did not deserve that treatment from her.I didn’t even respond back except to say, ”are you done now? Have a good day,” I just left and cried outside as she locked the doors to end her day. I was only looking for help!I would NEVER RECOMMEND this establishment because if the workers don’t care about people, they shouldn’t adopt them to us! How dare her treat me like I was just some animal abuser while she is a people abuser.I should of reported it, but my sweet nature stopped me from ruining her job, even though she ruined my feelings. If I sit and think about it, I’ll still cry about it because she was so, so wrong to me. I left there feeling incompetent, stupid, foolish, and small because of her comments to me.This happened in early November, and I remember it because she was also bragging about how she thinks Halloween is a religious holiday for her. I don’t judge what she does, but I still think of those horrible things she said to me, and I can’t help but to think her religion is not a loving religion. I go to a city institution and she brags about her religious preference to me, then continues to belittle me and make me feel stupid. Not professional! And she discriminates to say the least. Maybe she didn’t like me because Halloween isn’t a religion for me?Another worker saw me crying and talked to me, which was sweet, but she didn’t even follow up with me. I asked her how to file a grievance and gave her my information and she said she would talk to her boss about the incident, but she never called me back like she promised. Good intentions, but empty promises. Makes me think she didn’t care, either.This was all because I came in to see about a policy they had in regards to adopting a sick animal. I didn’t know what to do because this cat is my first pet! He was sick only a day after I brought him home! I reread the contract that they asked me to sign and I was only trying to adhere to it. Even if I misunderstood the contract, Tiana could have been a lot nicer than she was. She did not have to act like that to me.If you want to be treated humanely, and with respect, I recommend the shelter in Bonita or the Humane society in San Diego. The Chula Vista Animal Care Facility shelter is a poor excuse of humane treatment because people should be just as equally important as the animals are.0/10 would NOT recommend.If I were to thank her for ANYTHING, it’s that she forced me to take the sick cat home because my Jack Jack is the coolest cat ever. He is healthy and happy now, no thanks to Chula Vista Animal Care Facility.
Wasnt too hard to get my Dog from here. He came with all of his shots minus rabies and Ive had him for two years with no problem. They can be a little rude when youre trying to purchase a pet as though they dont trust you, but Im sure some people who try to adopt are scandalous. A year after owning your pet theyll send you mail to renew your dog license and try and charge you extra fees if you dont pay for it on time like the DMV.
The officer was very helpful and caring with my dog Sugar. He knew Sugar is old and should be home with family than being in a shelter. I really admire them for their patience , professionalism and caring attitude.
My girlfriend and I had such a horrible experience. One of the staff members was rude. We took a dog we found in the street, he was in a bad situation and she acted like we were lying giving us rude faces. She had a face of disgust when we gave her the dog. For me honestly a shelter is where a dog should feel safe and where it should be loved not like this staff member who didnt believe us and was discussed by him.
Great facility, very nice kennels. It was $75 to adopt our dog, and she came vaccinated, spayed, and microchipped. The staff is very helpful and friendly. Ashley helped us with interactions with our dog and the few we were meeting, and was very knowledgeable about the dogs.
We have adopted our female Pit at the Chula Vista animal shelter and it was the best adoption experience we ever had.The facility is modern and clean and the employees are friendly and caring. This facility truly cares about the animals and their welfare as well as the safety of the adopting family members!
The staff was kind and helpful, they allowed us to meet the dog, and they let us have the dog we wanted after we interacted with it. I am so excited to go back and pick up my German Shepherd! Would of had him that day if he would of been neutered but as friendly as they were I am actually okay waiting. Thank you Chula Vista!
I have adopted from this facility numerous times. And all of my animals have lived long healthy lives. In fact none of them have ever had medical complications. However, if they have a condition that needs attention they are very honest about it and provide proper care instructions. XoIve adopted cats and dogs from this facility. I will adopt from here in the future.~Kendra 💘💘🐱🐶🐱🐶🐱
Very friendly staff. Found a lost dog and they took him in.
I had this dog that was perfectly healthy and normal and she was very playful. Let me tell you this though. THEY KILLED HER. I was crying for months and I still am. Their business sucks they never answer any of my phone calls. If you found a dog, cat, ETC. Dont take them to this living hell. Please dont make their owners go through this pain.
This is where I got my fur baby. It seems like a great place, though I wish the dogs were in a more enclosed setting cause it can get too warm or too cold. But they do take care of the animals. Love what they are doing.
Beautiful animals but the lady at the front desk was rude and it seems like they search for a reason to turn you away before you can even meet any of the animals. For people coming to adopt a pit bull, you would think they would want to work with us to get an animal out of the shelter. Go to bonita, they are much kinder and seem to actually care about saving lives.
A place I am trusting with everything that has to do with pets. Great location with a lot of choices if you like to adopt a dog or cat. Very clean facility, all pets are very well taking care off. The staff is knowledgeable, friendly, fantastic with the pets and helpful to the public.
Like any pet animal center, this location is run the best they can, I see and I feel they are well treated with the most resources they have in hand. They accommodate all varieties of animals like cats, rabbits, dogs some other species, you can adopted any of them with a vary accessible fee!!
Went there recently to see the animals, it was on a rainy day. I was thinking that probably the dogs had a blanket and were covered well enough so they dont get wet, I thought wrong. Dogs were shivering and soaked from the rain, they didnt have the dogs cell clean, there was dog poop all over, I just think its a real bad facility and need to get new staff members that actually care for the animals and treat them right. This is one of the worse facilities Ive been too. I dont think its fair that they have the cats inside only and the dogs outside in the cold rain without a blanket and being wet. All dogs looked real sad and depressed, I wish I could make my own facility to actual care for the dogs and give them the love they need.
Long wait, people rude cutting others in line. Staff do what they can. They are good with the animals. Thank u
Theu were so nice and you could tell they genuinely care about the animals in their care. I lost my dog and she ended up there, they took so good care of her
Unfortunately my Little doggie of 11 years, passed away this afternoon. I came here, and they took care of everything for a low fee. It wasnt the price. It was the fact that they took to my sorrow, and helped me to take care of paperwork, in a professional manner, Without adding more sadness to my loss
Service on adopting a dog is very organized. the people at the front desk were a bit mean. besides that really clean facility. only complaint is that they never answer their email
Thank you to the staff and volunteers who took in our two terrified feral kittens this Saturday Your care and expertise was top notch and left us feeling that they will find a good home. The kitties must have lost their mother near heratige and telegraph slopes and they will probably be released there after they are nuterred... we hope someone will take them in.googood morning for the day was fc
You cannot walk in. Went to make an appt to get my cat neutered couldnt even do that. Told me to call back in January to MAYBE get an appt. Very RUDE
Found a stray cat and brought it here. The lady who helped us was a bit rude. Then when I asked the other lady, whom we gave the cat over to, whether or not we could get the cat back if it came down to euthanasia, she said no cause we werent the owners. That pissed me off. I will never bring any pets here. You should be given the chance to keep it from being put down whether or not youre the owner.
All employees I talked to went out of their way to be kind to me. My sweet pitbull had been missing for a month that day. I received a call that a dig had just been brought in and his microchip led him back to me.
Clean and well taking care of animals
I volunteered here for a month and everyone is so rude. They do an okay job with training the volunteers but youre mostly on your own the whole time, they dont really answer any of your questions directly which never say right with me. I never understood why so many cold people run and animal shelter.
Worst place ever. They claim to be non profit and always fundraising and receiving tax paying funds from the city and county to operate. However, they charge an enormous amount to return your pet after it gets abducted. They charge more than a vet. They even have volunteers at the facility from a local vet tech school. So explain why it is necessary to charge $100s of dollars for supposed vet costs when you receive public funding and have volunteers? After researching the lead vet, it was obvious. Her private practice shut down. This is a kill shelter! No veterinarian should be working at a kill shelter! And killing innocent animals! Shame on you! I will continue to research this center and this vet. This is not over! I will take this to the city, my congressmen, senator, etc. You can not charge higher fees than other veterinarians while using taxpayer monies!
They are very nice people they told me everything I need to know about my kitten, If anybody wants a pet dogs the place to go!!!!!
Horrible! Was notified 1 day before the last day to recover my lost dog and are charging me $345 to recover him. They claimed people are lined up to adopt him and want to adopt him out for $75 they are crooks!! How cpuldnthey do such a thing especiallyba facility claiming to care to let the animals go to loving homes. My dog had a loving home. They are thiefs!! I had to deal with mybdog being stolen now this? Horrible horrible people
Always good to my pup. Affordable. Wish they had an emergency hospital here ? Instead of where they send you to
DONT GO THERE THEY KILL FOUND ANIMALS THEY KILLED 3 HEALTHY KITTENS !!!!I had rescued three 2 week old kittens from the street and nursed them back to health I wanted to get them good home so I took them to the shelter and was promised they would get medical care and good homes after leaving I called same day to check up on the kittens and found out they were put down killed supposedly because they were to small for their age and people dont want to adopt them like that stay away from this place all the care about is making money. If u find animals give them away yourself or keep them and if youre going to take them here kill them yourself
Very easy place to find friendly people
We adopted. A kitten and we plan on a adopted in the future and the people are very nice.
If your pet gets picked up and ends up here. Just cut ties and adopted a new pet. This place holds your pet for a high ransom. Charges you hundreds of dollars to get them out. But someone can adopt your pet for $10. What a broken system. They should remove the word Animal Care. Cause they dont mind putting animals to sleep here.This is what happened. My friends dog had been here before and tagged, paid over $200 to get him back. This happened again a year later. Got a letter saying they have the dog. Go there. They ask for over $200 again for release. Friend cant afford to pay that amount again. I go in and act like I would like to adopt this dog. They say its $75 to adopt. Then I say your sign says less if its old. They say oh yes, its only $10 to adopt him.ARE YOU KIDDING ME???So $10 for someone else to take your dog but $200+ for the owner. That is a RANSOM. They are taking your money knowing you will most likely pay a high fee cause your pet is your family.So this gets better.They ask if I own or rent. I say Own. They look up the name on the title of the house when you say own or they need to speak to your landlord if you rent. Lucky me, my name isnt on the title just my mother n law who lives with us. They wont accept my mortgage statement with my name on it showing I pay for the house. They try calling her, no answer. I cant adopt. I cant go back later cause of work.My friends dog gets put to sleep....
Today I picked up our dog. He escaped the yard and was picked up by animal control. I wont complain about the mandatory vet services forced on us even though the dog was fully licensed. That turned the normal fee, Penalty, from 45 to almost $200.I must complain about the treatment of the dog.They refused to send home any pain medication after fixing the dog. They sent him home wimpering in pain. Even though I demanded pain meds I was told by the employee that the pain would be gone tomorrow! Now looking for a vet at 5 oclock for pain meds.
Great helpful people. Very professional. They helped us get a pet without a hassle or great cost.
They have the best shrimp around!!!
I was able to see the animals and although I didnt find mine they referred to other places and resources.
This place is never open. Ive tried since Thursday I cant even get them to answer a call. Today Im here early at 1030 and theyre still not open. They helped with my dogs rabies shot but I cant seem to catch them at a reasonable time to get my records . 2 out of 5 try harder guys
Very big,clean,helpful,and perfume needed by the dog kennels. You are probably thinking, why did she rate very good instead of exellent. Well,this is why. Cats are inside happy with air conditioning and a whole room for three and more than 5 toys to play. But dogs, poor dogs. They are locked up in kennels with a perimeter of about 9 feet outside with no toys or company. Well, big dogs dont have company. dont these people ever feel guilty. All you can hear from these dogs are poor little whimpers. Ps: I put a picture of a ninja cat because hes winning, and a picture of a fainting dog or something because you know what
This is zero stars (they dont have an option to put zero so I just put one )because the people are beyond disgusting I went with my grandpa to get a dog and they were so rude they were being ignorant because he spoke Spanish and struggled with speaking English . I am apalled at what I witnessed today and I deeply recommend you find a place that respects people . They had an officer come speak to us to tell us we are not ever getting a dog there just because my grampa marked that the dog would sleep in the garage which they had as an option on there application form. My grandpa said he can keep him inside if thats a promblem and the lady began interagating him with the same question in different ways. English is my first language and I was translating perfectly fine but they kept talking over me and yelling at us as if we did something wrong. They even had him show papers to proof that he owned the house he wrote down on the form. Please dont go here to adopt your dog go somewhere where people have class are respectful and not ignorant .
I was looking for a companion kitty for my indoor cat. From the moment I walked in the building I was ignored and the staff was incredibly rude. The fat blond woman at the front desk was very krass with a huge authority complex. I was so turned off by the way I was treated by the staff that I just left. I would have rather rescued a kitty from the pound then find one from a person who breeds on Craigslist, but the unprofessional staff who work at the shelter have turned me off from going the rescue animal route.
I took a abandoned sweet gentle lab to this hell hole went 4 days later to adopt the dog the ass holes said he didnt pass his social test so they said they were going to put that sweet dog down s po dont take your animals there. Staff should be put down
Lovely people caring for those pets
This was the worst service ever I pre ordered our ice cream I was given a certain time they went past that time by almost a 20 to 30 minutes, Then harass my 15 year old son and his friend for trying to give them a tip they put in the wrong bill they tried to exchange from $5 to $1 because that was that what they were planning to give and the person forced them to give up their money claiming it was already there they asked for the cameras to be tracked and they werent plus they had me wait with my artist it 5 year old daughter crying in the car Ill never be back there again and I want the kids money back this is an outrage to bully little kid out of there cash You should be ashamed of yourselves.
Very kind staff and clean facilities..is hearthbreaking seing all this animals in adoption looking into your eyes begging for a forever home..dont buy please adopt!!Besides they have cheap vaccines and microchiping for pets..even get my pets microchiped free in an special event!!
Rude rude front staff. So we need to fill out all our paper work ..bug our Property Management ...just to see a cat. I Just want to meet? Not even take?...the lady asked where I lived I sayed a back house. She sayed so its not a apartment..? Okayy I would tell you if It was. Never going here again. ILL BE GOING ELSE WHERE. To adopt a kitty.
I rarely speak poorly of anything especially people people places and things but the Chula Vista Animal Hospital really needs to take a politeness course the front desk intake gals are just abrupt rude and if you dont speak Spanish just not willing to really help you you know kind of old boys club in there that veterinarian care is good though and but I like the rest of the experience to be pleasant and especially at todays prices with veterinarians so two stars too bad
They never answer the phone! The dispatch nor the actual shelter answer their phone during business hours. Someone was suppose to be at my house to pick up a stray I found. I called it in around 730am here we are at 330 pm and no one has come or called. They told me maybe around 1pm someone would be here, now they are not answering either number.
Closes shelter too 92154 and they send your pets to Bonita.. Dont start on adoption process. Who need permission to have a reptile? Yes I rent. Online says no dogs or cats nothing of other animals. Its in a tank. I have a tortoise already now I have to jump through hoops to get a companion are you kidding me? Keep it Ill go buy from pet store. You people work with animals but cant determine the sex of them...really? No thanks.
This is where I discovered one of the best friends I ever had in my life. I miss him dearly. I occasionally visit to see if I might find another friend. An excellent facility.
Nice, well maintained facility with emphasis on animal care. Helpful staff
Very friendly staff, on and out very quickly. Treated my dog with care.
Really friendly staff. Picked up a cat from here years ago. The only problem is that the place can be unclean, especially in the dog area.
They were not so good they have the cats all comfortable and the poor dogs outside in the cold
I have never been to this Shelter maybe I was once. My dog was stressed and no water looked dusty and dirty in an outside cage my car had been stolen with my dog in it 2008. I got him back in 3 days place was closed Sunday and Monday. My purpose is to give you hope and unite people who care about saving animals. Penny Adams had an Organization until she passed on in 2012. 25 she saved animals. Her property donated to the care and rescue if animals. Penny and her family and friends volunteers dud fund raisers and saved and rescued over one million animals mostly dogs, yet cats birds rabbits etc. too. From being put down sleep. She begged especially at Chula Vista for the animals lives. She irritated them yet she got those animals given to her put on her property and adopted them out. I have suggestions: For you to have people who will contact other organizations and brainstorm ideas to raise money to save pets along with the people fund raisers they do. Pennies for pets! Little Kids can save pennies for pets. Dollars for Animals! Sell lemonade and cookies for food dog collars leashes tags cat houses, chips, shots etc. Churches Schools Kiwanis Motorcycle Associations small businesses Target Malls Grocery Store Winco Alpha Beta Vins . they collect at Xmas for Salvation Army why not Rescue pets at Shelters We used to sell our roses, candy, beef jerky for little league equipment for our kids sell stuff for pets. Hospitals take pets in to visit patients why not a little box at fast food places Like McDonalds Jack n The Box A&W Burger King, Carls Junior Save our pets! Foster homes temporary 3 to 6 months raise money to help people with cost of taking care if pets till they can find a permanent home for tgem
Friendly helpful staff with a personal knowledge of their animals. They really care about what theyre doing!
They do a great job here taking care of the poor animals. I hope peopme stop by and adopt most of them.
Very clean and organized receptionist was very friendly young lady very professional I like the new change
Was told a cock and bull story the day before I was to have a hearing for a vicious dog hearing on the 17th of April that the dog was put down.Guess what the dog rose from the dead because it was in the owners front room today and it was going nuts by the knock on the door.Have placed numerous calls to C V animal control since Friday and have received zilch .Called the supervisor today and got no response.Have contacted Mike Turko at channel 51 and am contacting two other stations about this matter. Seems no matter what level of govt now days its all corrupt. Lying is now the national pastime
Not pleased to be in a loop of call this number. we arent open when lost animals need help. Please add a rescue that works weekends to the website and voicemail.
I have adopted several pets from this facility over the years they are very inexpensive compared to thr humane society they just want good homes for these animals
Great facility. Wonderful animal lovers. All cities need an animal care facility this great.
Very friendly personnel i went for my dogs fixed surgery and they are awesome, offered low income programs.
Got my cane corso spayed about a week ago. The staff and facility were awesome. I highly recommend this place.
Great variety of cats and doggies. Nice and clean place .
They are always kind to people and animals.
Very conscientious staff. Difficult situation ( dropping off a dog that was abandoned by its owner). They were very concerned about her condition, and were so helpful.❤
Pleasant professional and informative. Really care about animals. Thankful for them.
After I was told I had to wait another day to put a hold on a dog I wanted ,going through there whole interaction visit wich made me absoluttly fall in love with a two year old dashhhound After filling out papers and standiing in there bullshit office for an hou rand paying the $75 dollers ,After being put under a magnifyin glass about where I live researching my landlord questioning everything I finaaly did it!!!! and was to return to pick her up tommorow I went out a began my shopping for my new pet, aftter spending 100 on dog fun stuff the facility calls me to telll me the owners come in to get the dog what are you kidding this was bullshit I paid went through there nonsense they are horrible people and if the i was treated unfairly and will never do buisness here again .what a big waist of time I just wanted to save a life
Weird phone answering machine, but really great people working here! All were very nice and upfront with me.
Theyre very helpful. They try to keep their resident animals active by taking them on walks and playing with them. Clean kennels
I love that they rescue animals 💗💗💗💗💗💗
I wish I had a huge farm to take all these babies home. The staff here are so awesome and loving.
Ez adoption during COVID. All online.
Clean kennels for dogs and nice area for cats. Not a lot to choose from.that is a good thing!
Not so good my friend lost her dog so it was emotional but the people where really nice and helpful
Taking care of those of us with animals. Sad days and concerned appointments, this place has been a civic source of pride for Chula Vista.
I would like to see a bowl of cold water for each dog specially on HOT days. This is important for the dogs and we need to make sure we keep them happy :)
Staff was super awesome & informative!!! you guys are terrific. keep up with the great work. kudos to you guys:)
Its hot inside and it seems they dont have enought staff to care for the public when I was there I stood in line for about 30 minutes just to get a trap and to the left there was other employees that could have helped instead of laughing
Clean, helpful, gives some free shots, and services. Nice friendly staff. Lots of pets to choice from.
Nice staff but slow process. Need two lines open...one for adoptions and another for quick questions and licensing.
Find a new family member/ friend
Very clean have many wonderful cats and dogs to adopt please adopt pets from animal shelter save a life
Helped find my ESA
Found a lost dog and they took care of me and the puppy super quick. Nice place :)
They are caring in this facility, I found a cat and brought him there for help and they handled the situation. Please rescue animals on the street and take them here if you cannot foster them
They went above and beyond to help my brother keep his dog my brother has schizophrenia and his dog is like his life line many heartfelt Thanks to their staff!💕
They keep the dogs in cages in the cold and keep cats inside in the warm while dogs suffer they should fix this this is outrageous they most stupidest shelter ever, and they are no help.
Great and caring place
Great place to find a family member a new pet
Thank you Chula Vista animal shelter we got a pet there a cute cat and he so friendly kind thoughtful he gets well with other cats thank you Chula Vista animal shelter
Not happy. They are farming out all their animals to fosters and rescues and they are charging x4 the amount the shelter charges. Disappointed.
Lots of amazing animals here!! Come adopt some fur babies!! The staff works hard to keep them healthy and help make them adoptable!
Very nice facility. If youre looking to add a pet to your family please adopt from a shelter.
Great place to see dogs and cats but very sad to see them in there.
Extremely patient and very understanding
CHULA VISTA ANIMAL SHELTER MURDERED MY CAT!!! OFFICER TRESPASSED ONTO MY PROPERTY AND LIED ABOUT IT, SAID CAT WAS LYING IN THE MIDDLE OF THE ROAD WHICH 3 WITNESSS CAN TESTIFY WAS NOT TRUE. TOOK MY CAT AND BROUGHT HIM TO THE SHELTER WHERE THEY HAD HIM PUT DOWN. SAID HE WAS SUFFERING!SUFFERING KITTYS DONT PURRRR! I WENT THERE ABOUT AN HOUR AFTER HIS ABDUCTION, STAFF IS EITHER BRAIN DEAD OR THEY ARE ALL JUST LIARS, OR COMPLETELY INEFFICIENT IN THEIR JOB. SAID NO SUCH CAT WAS THERE OR IN THE FIELD.I WAS VERY DESCRIPTIVE OF HIS LOOKS HARD TO MISS, REASON BEING I HAD HEARD OF THEM PUTTING DOWN OWNED PETS BEFORE. SO I WAS VERY DETAILED AND YET SOMEHOW THIS ELUDED EVEN THE BEST OF THE RETARDED CREW!!MY CAT HAD BEEN BATTLING WITH A FACIAL CANCER WHICH HE WAS RECOVERING FROM HAD BEEN EATING REGULAR THE LAST SEVERAL WEEKS. ALL OF WHICH I HAVE DOCUMENTED PHOTOS OF HIS FACE AS HE HEALED AND THEY LITERALLY TOOK HIS LIFE,NO PHONE CALL I FOUND OUT THE NEXT DAY WHEN I WENT BACK BECAUSE IN MY HEART I DIDNT TRUST THEM. I GUESS I WAS RIGHT!!!!! MURDERERS. THESE PEOPLE ARE JUST SELF RIGHTEOUS, ANSWER TO NO ONE KILLERS, PLAYING GOD WITH OTHER PEOPLES LOVED ONES MY CAT NEVER EVEN HAD THE CHANCE OF HIS OWN DOCTORS 2ND OPINIONWATCH OUT YOURS COULD BE NEXT! MAKE SURE TO GET THE NAME OF WHO YOU SPOKE TO AND A PRINT OUT OF YOUR DESCRIPTION AND MAYBE YOUR SICK ANIMAL WILL BE SAVED..THIS NEEDS TO STOP
Very rude and bad customer service one of the employees there rise her voice to my mom trying to adopt a cat she bring all the requirements and this person told my mother that her letters may be fake so I respectfully.
Went to process dog license and register chip. Polite staff
They are the best care center.. They have alot of pets in adoption please help you wont be disappointed
Very helpful staff clean. Doing a great job!
This must be the worst animal care facility,have only seen and heard bad things will never go back after one visit,go to gaines street animal shelter if youre looking to adopt.
You need to call and make an appointment to go inside and look at the animals. Friendly service.
Good but bathroom are limitedGo Adopt a Pet its always a great time.
I went in to get licensing for my 2 puppies . The staff was helpful informative and very nice.
Helped me spay my dog. Professional people, easy check in
The best no kill shelter in town . !!!
Cant stand to leave, seeing all the animals made me want to adopt all of the dogs !!!
Went to get a cat at first all was well then before I left I ask is there anything I should know she said yes shes allergic to fleas I said okay does she have any now they said no the second Im home shes scratching and looked on her and its like she was infested this is the worse place ever !!!!! I will NEVER go here again
Staff is helpful, and always make sure you and your animal are happy.
Great selection of dogs. Clean facility. Wish I could see the cats though.
Helpful and friendly staff
Worst place ever!!! They charge me a mandatory fee of 592 to take my dogs home!! 592!!!!! for what??? a reward fee..
This team do the best to find family for these cats and dogs, ADOPT step buy a new! Give love!!!
Love this place the staf makes a grate job, all kennels are clean and animals are care for
Sorry took a long time to turn in a stray cat. Wanted details on a cat I had no idea of. Got funny looks from them
Great place. Friendly staff
? My girlfriend speaks very highly of the place I myself have a vet thats in Mexico that is fabulous
They took a stray dog even though they were closed that day. Go adopt a doggie here!
There are lots of great pets here, but lines are long, and be prepared to wait. And wait more. And then wait more.
Very Unprofessional. Management should re evaluate every single employees for better customer service.
They suck, called to report dogs left on a balcony in the hot sun . To my joy I got to leave a message and due too the high call volume I might not receive a call back
They really provide a good service. And the kids like going, but leave with broken Hearts.
I got my dog there and they treat them so well!
They murdered my cat too, black and white angel Gizmo. Im verry upset, sad, cant stop crying. gonna talk to a lawer.
Great place to pick out a pet...also to vaccinate them...adopt...
The employees are amazing and the animals are very well cared for.
Any place that helps animals is AAA+++ in my book
Great 🐕 but should. Be more variety and takes to long to adopt out.
4.3 (199 comments)
Review №1
2022-02-25When I took my chihuahua here she was in pain and they took her back with her blanket. When the doctor came in to talk to me I find out my dog was left in the cage or kennel for four hours without her blanket. It was cold in there. Rainy cold night. She said my dog was alert. Well yes she was probably freezing and looking for me no doubt. It puzzles me that a doctor would tell you blood work is needed and not know prices. Instead just tell you that it’s somewhere in the price of 300 to 800 for blood work. Why so dang much? Our blood work isn’t that costly. These veterinary doctors only are as good treating your pet as your pocket is deep. There’s no compassion in their hearts. Just dollar signs in their eyes. It’s sickening. A visit and a prescription was $ 180.00 Robbery. It’s all a robbery
Review №2
2022-05-01We had our two cats spayed and neutered. The process was simple enough online, we paid in person (also to verify i.d.). You have to arrive early and the process, depending where you are in line, is probably no more than an hour.Facility is clean, plenty of parking. The staff is very loving and gentle with the critters. This touched me. They love their patients. Follow up care is A+.
Review №3
2022-04-29Had my pup spayed in 4/28/22. I had a very positive experience with them. They answered all my questions I was concerned about which put me at ease before her being spayed. The intake staff were very polite & knowledgeable. At first I was very worried because of the negative reviews I seen. They also gave my pup meds to take at home which I really appreciated. Thank you Chula Vista Care facility for taking care of my baby. Grateful I took her there 🐶💕
Review №4
2022-04-13I took my dog in to be neutered. He came back traumatized. I should have trusted my gut. I didn’t have a good feeling about this place and against my better judgment I went ahead and took him in day of surgery. He is now a completely different dog. He is very aggressive even trying to bite me. I was told by my vet they probably treated him very bad at the shelter and man handled him. He is very traumatized!!! Pay the extra money and take them somewhere better
Review №5
2022-06-10Very thankful about this place...excellent employees, lot of information mean while & waiting to come back soon; with seven Kittens, to get check up & fixed. So, will see how it goes after.
Review №6
2022-05-14I went to this shelter to get a dog for my family. My kids fell in love with this dog that absolutely adored them. I went to book the meet and greet and the lady wouldnt even set it up because she said the dog isnt good with kids. But he sure was loving my kids. The dog has been there 6 months and its because of stuff like this. He would have had a loving home. If i were you i would go somewhere else to save yourself the disappointment.
Review №7
2022-04-30The service is exceptional, today my family and I stopped by to renew our dog’s license and I believe it was Karina a name with a K. She was kind, attentive and extremely polite to us and everyone she came in contact with. Thank you and I hope I got your name right, mid length hair brown and blonde at top.
Review №8
2022-06-21Were participating in Clear the Kennels for the 4th! Soon to be fostering and maybe adopting a doggie so theres space for other lost pups. 🎆🐕😢
Review №9
2018-03-13Very sad place to visit. Went multiple times when looking for a dog. One visit it was extremely hot that day and none of the dogs had water, many had peed and poop in their cells, I watched a volunteer cool down their areas by spraying a hose with the dogs in there terrified, soaking everything and then going to the next cell. The dogs didnt have toys, and many just looked so broken and scared. Visiting this place left me in tears many times. I did decide I wanted to adopt a dog from here to get them out of this place and I did meet one staff member who was truly very nice and seemed to care a lot for these dogs. With all this said I adopted a high energy husky mix (older) puppy. For $25 I got him and he was neutered, microchipped, and given a 1 year registration. He is one of the best dogs, he can be naughty and stubborn (hello husky!), but he is so easy going. He has made the best hiking companion and snuggle bug.
Review №10
2022-02-14Great service. Loving, caring staff. I have had to take my 18 year old cocker and just recently a cat to be euthanized. They were great. Thank you.