Phone: +1 209-241-5960
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:9AM–9PM
  • Sunday:11AM–7PM
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4.1 (199 comments)

Review №1


Very easy buying experience. Much better than going to a regular car dealership. I was looking all over the Valley for a particular car and couldnt find one at a decent price. Finally looked at their website and reserved a car to drive the next day. Went in, drove it and bought it. I feel like I got a good, safe, reliable car for my son to take to college and I will go back when I am ready to buy something for myself or another truck for my farm. We worked with Peter A. And I believe the sales manager was Mike. We love the car so far. Clean and fun to drive.

Review №2


It was exactly what they said it would be, No haggle. I did an online appraisal of my vehicle and they gave me a quote. I went in the following day and within 40 minutes, I walked out with a check after they paid my existing loan. They take care of all the paperwork within minutes and the price they gave was thousands above what dealers were offering. I am so pleased with how easy that was.

Review №3


Good selection of vehicles. Was able to find the vehicle I wanted. Somewhat overpriced. But get a 30 days 1500 miles Warrantee.Terrible experience with sales and finance staff. Sales staff make you wait even though you have an appointment. Sales staff not experienced, unable to answer questions, lie to customers, dont pay attention, appear as though you are bothering them. Finance staff in a big hurry. Dont want you to read the documents you are signing. Their sales and finance setup reminds me very much of a doctors office.Will not recommend CarMax to others. Go a dealership, especially if looking for a newer model. You will get better service than CarMax.

Review №4


I expected a higher valuation for selling my truck after having developed an estimate on their web site which showed a range based on condition of the vehicle. Truck was in better than excellent condition with extremely low miles and their in-person offer was less than what the online system indicated one in only Fair condition would bring at trade-in. When youve waited to the last minute to sell the vehicle based on faith they would standby their online valuation then youre SOL with this type of practice. They wouldnt even look at the Option sheet I provided. Aside from the valuation issue, all the staff were very accommodating, efficient and friendly.

Review №5


This began as a 5 star.Pros: good selection, ok pricing, return policy (though I dont know if it is as easy as they say).Cons: they work you over and make you afraid if you dont buy their fear based extended warranty; sales people get paid for each warranty they sell. This means it is better for CarMax than it is for you. Also, they sell this is an added on dollar amount, which is actually an increase in your loan payment. They say you can cancel this extended warranty whenever you want to but they dont mention a reduction of payment, they advise that the amount you are paying over the initial amount will now go toward the car. This entire warranty thing must make up for the moderate sales price of the vehicle.There is no one person to get information. They have a new call center where you get lost.Financing options change all through the process. Even when they run a hard hit on your credit history thereby lowering your credit score, it is difficult to find what the annual interest is and what the length of the loan is.In order to get a better selection you must pay upfront for the car to be shipped to the store near you. Some are free, some are $99 or $199 or up to $1999.Im not sure I would go through this again. They know this is a large purchase, and the price includes the car as well as the extended warranty.

Review №6


I drove my car to the site, they examined it and after 20 minutes they gave me a price higher than they offered online. And all the paper work are done in about 10 minutes, I got the check and they offered me a Lift to take me home. It was a thrilling experience. So easy and hassle free.

Review №7


Smooth transaction from start to finish. Great communication at every step of the way keeping me informed of my cars location. My car arrived significantly early which was a nice surprise. Pickup and paperwork took about 2 hours to complete. Highly recommend.

Review №8


After receiving quotes from Carvana and Car Max , I went with Carmax . Carvana wants you to handle DMV stuff while CarMax takes care of it . Huge time saver . Car Max also offered me more money , for me it meant I got to own the truck for 4 years and 31,000 miles and paid $1000 for its use !! Sold !

Review №9


CarMax employees were first rate and process of purchase hassle free. Problem I have is their 175 point inspection. Both cars I purchased, first one was a return, did not have computer codes checked. Both vehicles had problems not revealed. Had bothvehicles independently gone over to find undisclosed problems. I recommend independent inspection. I believe CarMax recommends as well. Oh, turn in procedure was fairly straight forward. Just dont go over time or mileage parameters.

Review №10


Came to sell my car that I bought at another CarMax location a couple years ago. Everything was done in a timely manner and every worker I dealt with was super friendly. Sold my car for a lot more than I was expecting. I wouldn’t buy a car from CarMax again but if I ever need to sell another one, I’m definitely coming back.

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