Phone: +1 619-688-5000
Opening hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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3.7 (199 comments)

Review №1


Wow! What a mess. We rented a car from Avis Car Rental. There were long wait times for literally everything. There were no good directions of where to go. There were multiple rental car companies in the same place and it wasn’t clear who worked for who. At the picked there wasn’t even a line, just a mass of people you had to push through to get attention.

Review №2


I was given a car with blown out speakers, which should have been checked. Staff was helpful and got me a replacement. Stereo was great but car had clearly been in an accident, with the driver side front bumper popping out at highway speeds and very poor quality brakes. That second car should never have been in service. Literally, the worse car Ive ever rented in 18 years. Im very disappointed.

Review №3


Very bad experience…We rented a car in advance , followed all the procedures, even called their customer service for additionalInfo and to make sure everything was set and ready but once we got to the Avis location on San Diego Airport, they told us there were no cars available, and that we had to pay extra fees … also that we had to wait until they could find a car …. Even though we made our reservation in advance.What’s the point of going thru all of their procedures ? (because wasting time is exactly what you want to avoid ),and once you get to the place , they try to make you pay extra fees out of nowhere because they don’t have cars … who’s fault is that?! It’s definitely not the customer’s…Very disappointing experience .Awful unfriendly staff .Do yourself a huge favor and book with literally any of the other rental agencies here. There are so many better options!!!!

Review №4


Had a great experience here! Had a problem with another rental company so went to Avis last minute and the agent was so kind and helpful. She found a car for me quickly and at a great price. Quick and smooth process and was out the door in no time. Car was great and return process was also quick and smooth. Would definitely rent from Avis again!!

Review №5


Service was amazing! Happy employees. Specifically Angel at the front counter who was so kind and professional at the same time. I needed the car for a family member who passed and he was so genuinely compassionate and professional that gave me comfort from a car rental agency. Because of him I will be a Avis customer the rest of my life. I have always been a Hertz fan but Avis showed me something better.

Review №6


We HAD to come write a review after our experience here. Raquel was phenomenal, really an angel! We had just went through a terrible experience at Fox Rent a Car… manager mimicking us and being disrespectful. So, we canceled our reservation in the middle of the night and went looking for a car to rent. I wandered into Avis absolutely exhausted and overwhelmed, Raquel made everything so easy. Her positivity and genuine kindness turned our whole night around. She listened to what we needed, helped us in every way she could and had us in and out with a smile on our faces in less then 20 mins! When management came over to say hello to us, they even gave us a free upgrade. We ended up paying $400 less for a much better vehicle compared to what Fox was trying to swindle us into. The car was amazing and so clean. We are very thankful to this establishment for showing us there’s still people out to do good in the world and customer service is not dead!

Review №7


I work for a company and we have to rent from Avis. The car are always dirty and not well kept no matter the city we get the car in and the reward program sucks. This trip, my check engine light came on and the car had to be switched out. I got off work at 7am after working 12 hours. Called Avis and was told to go to the Avis that was ten minutes away to change out the car. The place opened at 9am. So I stay up and I go and they don’t have any cars because they are sold out. The agent I spoke with could have checked and avoided all this. I was then told to call road side assistance which took about a hour to get all figured out and settled. I was told the car would take 4-6 hours to get to me at 1030am. The car didn’t get to me until after 9pm which resulted in me being 3-4 hours late for work.We never had this problem with National when we rented from and got nicer cars because their reward program was better and we rented so frequently. We have recommended switching back to National because this is an on going issue.

Review №8


We had family come into town and forgot that is was Comic-con weekend. Our agent greeted us with a smile and went to work finding us the perfect car. He applied our triple A discount and got everything all set up in almost not time at all. His demeanor was pleasant, positive and friendly. That made this an awesome experience. We need more people who truly enjoy what they do. He was an excellent example....

Review №9


Very helpful staff. The young lady that assisted me with my rental was very friendly knowledgeable and patient. She took her time to Search for a vehicle to my liking. I’m sorry I forgot her name but I will definitely find out. She’s an amazing asset to the Avis company. I will be sure to tell all of my coworkers ad well ad my company on the great customer service I experienced.

Review №10


I originally booked a car with Thrifty, but they werent very accommodating so I gave Avis a try. The lady behind the counter was so helpful and nice, even though I was a walk-in and didnt book online beforehand. She was able to get me a car fast and the whole process was quick, simple and uncomplicated (as it should be). Thank you Avis! I will book my next car rentals with you in the future.

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