Candlewood Suites Anaheim - Resort Area, an IHG Hotel in Anaheim

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4 (199 comments)

Review β„–1

2022-05-15

To be honest has been a lot since I wrote a good review for a hotel in the USA in which you receive a great value for what you pay, and this hotel is one of those. Yes there is no restaurant service but there is a small kitchen inside equipped with everything needed also the clean was particularly good vs a lot of other hotels. I strongly recommend if you like to cook your own food when following a specific diet.The front desk team was amazing and kind and the location of the hotel is very good, there are places to eat nearby if you like to eat something instead of cooking.

Review β„–2

2022-05-14

Theoretically, this hotel wouldve been a great stay for us but the process to booking our room was where everything went wrong. I made a reservation online for about a weeks stay during our trip to Disneyland. We ended up having to shift the dates of our trip by a day so I call them to do so, I get sent to a call center only to find out that I had no reservation??? I had already paid almost $500 for this room, the money had been taken from my account but according to their system I had no reservation. After finally getting a hold of the front desk I was told to call back later when a manager was there because there was nothing they could do for me, the person at the desk at the moment was really rude and I was out $500 with no reservation. The next day I get a hold of the manager and they tell me basically the same thing, according to their system I never made a reservation and I need to call my bank to dispute the claim. I do so and get my money back and make a new reservation (that ended up being more expensive than our first reservation) only to receive a letter a few weeks after our trip saying that Candlewood took the money back claiming that in order to get a refund for a reservation I have to cancel it within their policy window. WHAT RESERVATION? In the end, my bank was the one who took the fall and gave our money back. I shouldve stayed somewhere else but I had several other family members staying here and we wanted to travel together to the parks. Perhaps you may have a better experience if you call to make a reservation rather than doing it online, in our experience it was unfortunately not the best.

Review β„–3

2021-12-02

Spotlessly clean! Our housekeeper was Miss Theresa who always kept our room perfectly clean and tidy. Friendly and knowledgeable staff! The gym was recently renovated with brand new exercise machines. The location was very close to nice restaurants, and was only a short walk to Disneyland. I would stay here again

Review β„–4

2021-12-28

When we first arrived, I was underwhelmed by the lobby, it was very small with a small area for breakfast however, the girl at the front desk was very accommodating to my special requests. I realize the hotel is old but they should really replace the old windows. And, if youre on a lower floor, you will definitely hear your neighbors! And as far as cleanliness goes, they need new housekeepers, every surface in our room was so sticky and grimy I specifically went to the store to get clorox wipes so I could wipe down every surface in our room. It felt as if no one had ever cleaned the room. And the final kicker was, when we arrived we were told we needed to request housekeeping to clean our room so this told me they dont have a full-time staff that cleans the room on a regular basis πŸ˜‘The best part about this hotel is firstly the staff, they are very nice and very accommodating to my special needs. Also, they are one of the very few hotels that has a kitchen which includes an oven!

Review β„–5

2022-05-04

This hotel is in a great location with equally easy access to bus lines for getting to the parks and around Anaheim. It is about a half block from the Clementine and Hotel Circle ART lines that run for limited hours during the day to the Disney parks. Also, it is within walking distance to many restaurants and stores, including the Anaheim Garden Walk. I would highly recommend this location if you plan on visiting Disney. And its proximity to the I5 interstate is very convenient for getting around Southern California.

Review β„–6

2021-12-12

We thoroughly enjoyed our stay at Candlewood. The front desk, cleaning, and security staff were friendly and helpful. Had a wonderful sleep while we were there. Explored lots of fun areas around the hotel, including Disneyland of course. Would definitely book here again!

Review β„–7

2022-04-26

I honestly loved this hotel for what it is. The only thing is like doors that dont close/open easily or properly. Also the security guard was unnecessarily rude when I asked to use the lobby restroom because someone else was in mine in the room. Just felt very disrespectful for no reason

Review β„–8

2022-03-31

Room was fresh, they are rehabbing and this one had been done. A couple of bottles of good water were tossed in. 1.4 mile walk to Disneyland so not bad.

Review β„–9

2022-02-24

Im an IHG Spire Elite Member because I have stayed at IHG hotels hundreds of times and I can say this hotel is terrible and I havent even checked in. Customer service is non existent. While I. Sure its on par with all Candlewood Suites when it comes to rooms and amenities, its the service that sets hotels apart. As it is to late to switch reservations I will be staying there still, and updating this review accordingly, but Im sure the resulting update wont change the score. When you are hung up on twice( as in pick up and put diwn the phone so you dont have to answer the call) and then call multiple times and get no answer it speaks volumes.

Review β„–10

2022-04-26

Good place, close to Disney and good places to eat within walking distance.Didnt need a car since we used the ART bus service.Nice remodeled room.