Active military discounts
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
First, I was overcharged for the cost of my rental. I rented through Costco Travel, which was prepaid. When we arrived the clerk advised that he had a Kia or Toyota and which did I want. I chose the Toyota. Not once did he say this was an upgrade. I did choose to get the prepaid fuel option. When I returned the vehicle (early), I was overcharged. When I called about the charge, I was told that I chose an upgrade and that I was paying for fuel. The telephone agent had the wrong vehicle information that he was providing and the wrong dates. He said I had a vehicle with a 27-gallon tank. That was not correct. It was a Corolla, with a 13.2-gallon tank. I returned the vehicle with 7.9 gallons. I should have only been charged the difference between 13.2 gallons and 7.9 gallons (5.3 gallons). Instead, I am being charged nearly $133, then reduced to $70 dollars because I am forced to pay for an upgrade that I didn’t request.At the time of the rental, the clerk advised that I would not be charged more than $87 at return, depending on the amount of fuel used. This was false and I feel like I have been taken advantage of. I will not do business with Budget again in the future. The clerks are not trustworthy and the telephone agent was unprofessional.
Car was great. The driver side mirror did not work. I did bother to exchange the car. I never realized how much I use that mirror until this time. It was a little annoying bending down to see then look through rear view mirror but I made it work.Im assuming the cars are checked thoroughly before they put them out. Besides that it was a great experience overall and the car ran great.
Check in was gery fast thanks to Avis car rental counter personnel helping out. Car was easy to find and was clean and ready to go. Had a Toyota 4Runner, which was nice but would have liked to have a more fuel efficient vehicle due to gas being $6+. Over all very happy.
If I could give no stars I would. This location scams. I returned a vehicle with a completely full tank. Upon return I asked the attendant if there was anything else I needed to do and they said no I was good to go. Wasnt given a receipt or anything. A month later I check my statement and the charge is a bit higher than I expected so I check their website for the receipt they charged me over $100 for feul service. I contacted them to dispute it and get a refund and they refused. Contacted my credit card company to get the gas charge plus tax refunded which they did after I explained. Now budget has sent that amount to collections which I am disputing. Its not that much money and if I truly were responsible for it I wouldnt be jumping through all these crazy hoops to make it right. DO NOT RENT FROM HERE.
I was completely scammed at the counter. I made my reservation online with $10 a day added insurance. My total was supposed to be $388 and because I said yes to insurance at the counter during check-in they tacked on another $280. So I ended up paying $668. Absolutely uncalled for. I already added insurance into my plan which was supposed to be a TOTAL of $388. NEVER RENTING HERE AGAIN. I called and tried to figure out a way to get my money back, but they called it my mistake. Ill never ever recommend this company to anyone. Budget, please tell people the amounts BEFORE you charge their card and go over what they already put in their online reservation.
Why when you have a confirmed reservation, you’re told there is additional wait time at the counter to get your vehicle? As well, if there is a shortage of the vehicle you had reserved, and if you are going to offer customers another vehicle, why should they have to pay more.? It’s not the customer’s fault there is a shortage of that vehicle.Lastly, tell the customer upfront about upgrade prices. Don’t say, “You can have a Lexus at 75% off”, the clerk should say, “You can upgrade to a Lexus for an extra $40/day”.
Beware of incorrect fuel charges! Same as other reviewers below, Budget charged me for refueling even though the vehicle was returned completely full (filled up 0.5 miles away just before returning the rental). I contacted Budget Customer Service who confirmed the person who checked in my vehicle made a mistake and I will be refunded within 3-5 days.Definitely check your receipt when you check in the car as it seems like this is a common error.Also, the car ran well but was missing a plastic panel on the B-pillar that made it look a little rough.
Did not have car that was promised. made us go all the way back to office to see if they could get another car instead of helping in parking area.did not initially walk vehicle for damages, nor check fuel level.when returning, brought vehicle back with same fuel measure, but was billed for full tank.workers need proper training, and in customer care, they have ZERO
Everything from Budget in San Diego was top notch, until I dropped off the vehicle. I filled up the tank at a gas station 1/2 mile from the rental car center. The agent checked the car and acknowledged the tank was full. When I got my e-receipt, I had been charged for gas and service fee, saying the tank was not full.DO NOT rent from Budget at San Diego Airport. The return agents rip you off!
Budget always has everything that I need when traveling. From ease of pickup, I can grab my paperwork from the kiosk, to scanning my QR code as I leave the lot. The staff is always friendly and helpful. They handle any problems quickly and efficiently. Dropping off is also a breeze with quick access to the airport.
The car had ants in the cabin and the trunk, and when I tried to fill the tank, the pump wouldn’t engage for whatever reason. I tried 2 different gas stations thinking maybe it was the pump. I eventually got it to engage and started filling it but the fuel was leaking out as I was filling it and with these gas prices, I don’t wish to waste an ounce…eventually I filled it. We used less than 1/4 tank. There was a pre existing dent on the passenger side rear quarter panel.I was a little skeptical that somehow I would be charged for it so though it wasn’t a big deal because I wasn’t charged, I would have appreciated the peace of mind of a warning before taking possession of it. The car ran fine and everything worked other than the gas tank and pesky ants. I’ve had much nicer cars for the price and no ants or fueling problems.
We were so excited to get our rental and then they clarified a credit card had to be used.. okay, we didn’t have a credit card, we used debit but they needed a $200 deposit. So instead of $600 it was $800. No problem right? Since we’d get the money back. It’s been over a month and the deposit was never returned. Why ask for a $200 deposit and never return it? Very disappointed. They hung up when we tried to call them and now no one calls us back when we leave our info for a callback. HORRIBLE CUSTOMER SERVICE.
HIGH PRESSURE SALES. I booked and prepaid online and the clerk pushed for all the changes - and I do mean pushed. She wanted us to upgrade our car, and when we declined she would not take no for an answer for several more minutes. Same with every other aspect of the check in. I understand needing to upsell, but this felt like I was in a timeshare presentation. Definitely not doing business here again!
Things started off rocky and we ended in returning two cars due to tire pressure issues. We rented a car at the San Diego Airport in march and had to return two separate vehicles due to issues with tires. In both instances, the cars showed low pressure on at least one of the tires and the second vehicle needed a tire to be changed. We returned the first car to the Escondido location and the second was returned to the airport with a spare tire on. We were assured we would not incur any additional charges and given the General Manager’s contact information. Our latest credit card statement, however, shows a charge of over $200 from the rental company. After initially establishing contact with Thai Nguyen, he’s been largely ignoring any attempt at remedying the scenario. After playing phone tag for the past month, we’re losing hope that this company cares anything at all about their reviews or their poor treatment of customers. Pay the extra few bucks to work with a competent company.
I was offered a $20 upgrade as a Fastbreak member. When we turned our car in, they were unable to complete the return. After waiting for over a half hour we needed to check in for our flight so we left with a promise we’d be emailed a receipt. We got our emailed receipt today, over 48 hours later, and we were charged DOUBLE the rate we booked our reservation under. Shameful.
This was great! We were in and out pretty fast. Reservation made it super easy.The gentleman that helped us was super nice.Returning the car right at SNA was a piece of cake!Ill definitely use Budget again!
Budget car rental added $400 to my car rental reservation. Horrible experience!I reserved a rental car with Budget throughPriceline 5 months before my trip. When I went to the counter at the Boston airport, they informed me that it was an additional $400 for the rental ($200/week for 2 weeks).I asked for clarification and they said that the rental had been modified a month beforehand. I asked who modified the rental and the clerk claimed that he didn’t know and had no way of finding out. I was able to get a representative on the phone from priceline while I was at the desk. He said they did not modify it and that the original rental agreement should be valid. In spite of all this Budget refused to honor the original agreement. Although the clerk was helpful and professional I ended up making a new reservation next-door at Dollar Car Rental (Very helpful and professional staff) I was completely satisfied with the price and the car at that location even though it took an extra hour of time out of my vacation after having lost the first hour at the budget counter and line.
The last two rentals Ive had the agent checking me in added a fuel charge despite the care being returned full. They quickly finalized the transaction and said a receipt would be emailed and briskly walked away. The first time it happened I noticed the additional charge on my emailed receipt and requested a refund. The second time it happened yesterday I had to chase the agent down for a printed receipt which she handed me and tried to disappear quickly. I found her to point out the error on the additional amount and asked that she remove the charge. She found another agent who was able to remove it and they provided me with another receipt. This feels like a predatory practice that now seems intentional, and Im starting to wonder if its a training tactic directed down to agents from above to deceive customers out of a few dollars hoping they wont notice. The fact that its happened repeatedly in the same way makes me concerned that it is intentional.
The line does move with the new online reservation system. But when we got there the sales person was insistent on an upgrade for $$ per day. She mentioned they didn’t have the size we reserved, but when we weren’t willing to upgrade she magically found the car we reserved. Lying to get the upgrade commission? Probably…
Picked up a Toyota late after a long flight. Check in was easy. Car was clean with 23000 miles. Comfortable ride and easy on gas. Return was quick and transportation to the terminal was efficient. It was a good experience.
The car had damage all over it. Some spots had been marked with an X but had rusted through so I guess Budget collects damages from clients and then doesnt repair the damage. But the worst thing was that the license tag had expired several months prior. When I called Budget about it, I got transferred 3 times, finally winding up back to the department I had started out with. Thank God we were not stopped by the police.
Budget is a great company. However whom ever is in charge of checking the cars failed miserably. The rental car I took had a low oil light on from the get go. Long story short had to out of my own pocket but a quart of oil to fill up the rental. Budget was not able to return my $11 expense.
Easiest and best car rental experience I’ve ever had! David made picking up our car super simple and stress free. He was such a help and so kind to us. Fantastic service!
Lots of damage to the driver side door and bumper upon pickup, and I asked the guy at the gate to document the damage as preexisting, which he did. During the rental the service reminder light went on and a low tire inflation warning displayed within 10 miles. I paid a few buck at an Arco station to inflate the tires but the light remained on. When I returned the car and tried to tell the checkin man that the car needed service, he didn’t acknowledge me. But yes, the car was clean and got me where I needed to go, and the staff was mostly helpful. But if I see a later charge for vehicle damage I am revising this to 1 star.
I was rented a vehicle that had maintenance light on it also had tire issues prior as after I rented it the tire blew after I had picked up my elderly mother in law I am a single female and I arrived to the counter after midnight after they enough issues with another person’s car who returned 4 times. This place obviously needs help from somewhereBe careful what you ask for it’s a good thing I can change my own tires as the wait for someone on the phone was well past 30 minutes
The first car given was without the navigator I asked on-line.The second car was lightly damaged: no control/advice by personnel when taken. When returned the damages have been contested and I had to show my own pictures to justify.At the end Ive been charged more than expected but the e-receipt doesnt open and I cannot understand what have been charged.
Good luck trying to get a hold of the rental desk. The only working number for San Diego sends you back to their central line. When I realized I had left something in the car and didnt have time to get out of the airport, back to the bus, back to the rental desk on the far side of the airport perimeter, there was no way even the central number could get a hold of them. What kind of company cant get a hold of its own service desk/people?
The staff was friendly and professional. They were very helpful. We rented a 12 seater van which was perfect for a family of 7 and a small dog and 10 large luggage. The van definitely suited our needs, it was very spacious and ran smoothly.
The checkin was easy since I was part of their program. I bypassed the counter and went right up to the cars, picked up my ticket and drove away. The car was clean and had less than 1,000 miles on it. Checkin was very easy, and I received an acknowledgment within hours. They are my car rental of choice.
Once again (third time in a row), I had a mysterious charge on my receipt that I have now had to open another ticket through the internet to resolve. Then yesterday I rented with Hertz and it was a seamless process with no hidden charges. Ive had it with Budget. And I was a frequent renter...
They had terrible customer service and the car I was given had issues. At one point it didnt turn on because it said the breaks were malfunctioning. The ladies at drop off were too busy checking out their nails and talking about lunch. They claimed they couldnt contact the tow truck driver even though I gave them his number. I was able to get him on the phone in seconds. This is the worst place Ive ever rented a car.
Rented a car from this location and I have never received a car in worse condition and I have rented from several other budget locations in the past. Felt compelled to take a video of the damage of the vehicle. Upon my return the worker at the car return harassed me and accused me of causing the car damage. It wasnt until I showed video evidence that he stopped with the accusations. I worry of what wouldve happened had I not had the video evidence. Please do not conduct business with these scammers. Unethical trashy company.
Good car and reasonable price but a huge (nearly 50%) unexpected and unexplained second charge taken post-rental, and a total lack of response to 2 emails and an online form completion. Appaling lack of transparency and total disregard for customer service. Will be looking to see if there is a car rental ombudsman, but would advise potential customers to shop elsewhere - the main reputable companies may be more expensive on the quote, but they dont make unexpected extra deductions.
When I dropped off my car, this shorter gentleman gave me my receipt saying “Here”, without acknowledging me or looking at me. I looked at my receipt and noticed that it was not mine (double the price, and not my name). I said, “This is wrong, it isn’t my receipt.” He ignored me 3x. I had to keep insisting so that he would even acknowledge me. Without looking at me, he said “Go talk to them in the office.” He had given me the wrong person’s receipt, and refused to talk to me. Eventually he yelled “Andrea!” ( I think her name was Andrea), and a woman came over and helped me. Andrea was great and solved the problem immediately, which is why I rated 2 stars instead of 1. Whoever this shorter gentleman working at ~5:30pm on Sunday 4/24 doesn’t seem like he wants to help customers or work here.
The vehicle was dirty inside and out . It had a hole in the rug on the drivers side. The outlet plug on the dash used for charging phone did not work . Minimal tread on tires, the car was not very well kept at all . This actually was one of the worse cars I’ve driven as a working adult , and I’m 61years old and have been traveling for business over 40 years . Also the lack of clarity when returning the vehicle , had me waiting in the line for vehicle pickup , instead of the return line . This cost time and made the time close to making my departure flight . The overall experience left a lot to be desired.
Do not every rent from Budget in San Diego Airport. They put my family and I in a van that was damaged and should not have been on the road. The vehicle broke down 50 miles from the airport and I did not get roadside assistance help. My family missed out on paid vacation activities the entire day because budget wanted to save a few extra bucks! They could have killed us!!! If i could post pictures of the vehicle i would show how badly the vehicle was maintained before it was rented to us.
Please double-confirm that the car you pick up is the right size car that you paid for, and check the cleaness both inside and outside of the car.They gave me a smaller size car without any explanation. Since I was not familiar with car brands and car sizes, I didnt notice it until my friend told me it was not the right size car that Id paid for. I had to visit the pickup center again which was 40 minutes away from my hotel, but never heard any apology from them.Besides, I had to kill dozens of ants for the first 3-4 days of rental in both the first car and the exchanged car.Given the overall, my experience with Budget was never pleasant.
I picked up a Mazda CX-9 from San Diego Airport without a problem. My family and I were driving to Las Vegas for my brother’s wedding and staying for 4 days before returning to San Diego. In Vegas, the car gave me no problems, until I took my brother to the airport on the day we were to drive back. The check engine light came on and I decided to exchange the car since I was already at the airport. I called the Budget customer service line and was told that I needed to return the car at the nearest Budget location. Great, I’m already at the airport. So, I go to the rental car return center and the agent tells me that I can only exchange the car with a full tank of gas and if I do not fill the tank, then I’ll be charged $11/gal. I asked if it is legal for them to require me to drive the car with the check engine light, especially since I do not know what is wrong with the vehicle. I called the customer service line again and the Agent recommended that I leave to fill the gas tank and if the car breaks down, then I can call the Budget Roadside Assistance hotline. LOL, WHAT?! I did laugh at her because I wasn’t sure if she knew how ridiculous that sounds. This can’t be an official Budget policy and if it is, then I’d like to see it in writing. And if it can’t be produced, then Agents at McCarran Airport need to be properly trained on Budget policies so that they can give accurate information and guidance. I don’t and would not recommend Budget to anyone… ever.
Worst rental car experience ever!!! After waiting in line an extensive amount of time, the agent sent us to a parking spot on the 3rd level to pick up the car. There wasn’t a car in the parking space. Went back down to the office. He did some magic and came up with another car and walked me to the parking spot to make sure the car was actually there. He annotated the contract with the second car information and sent us on our way. He said the computer system was down and he would email the new contract when the system was running again. That didn’t happen. We prepaid the cost of the rental through Costco Travel. Budget apparently found the original car and rented it an hour after we left the facility using our contract and credit card. The receipt said the car was turned in at the Phoenix airport (with 60 miles driven?). Sounds like we scammed by the agent. Don’t rent from San Diego airport Budget. Don’t bother calling, they don’t answer the phone number listed on their contract. .
This is the second worst experience I have had with a rental car. The worst was last year when I rented a car from budget (the car broke down on christmas eve, kind of a nightmare). This time when I was on line scheduling a couple of extra days I noticed erroneous charges. I spent 4 hours that I will never get back on the phone with FOUR different people who were not helpful, apparently I was being charged for insurance (which I had declined) and was told to drive to the nearest budget office. I was told at the San Marcos office that I need to go all the way back to the airport to have the charges adjusted. Dave at the avis office (manager? of both offices?) fixed the erroneous charges which included gas (which I had also declined) but offered nothing in compensation for my time, trouble, gas, etc...WORST CAR RENTAL COMPANY EVER. I am a bartender and I will tell this to anyone who will listen. I heard there is a new car rental service TURO, and I will use them any time I need a car from now on. I hope they drive you out of business.
FRAUD!!!! Be carefulWe rented Cadillac Escalade at San Diego airport for three days. That was the only luxury car available, quite big for my wife and myself. We checked the car for scratches, took some pictures.You get a parking spot at the desk, cars parked with the keys inside.Car was definitely not cleaned after previous customers, but it was fine, even the car seat was left in it, we did not request. I felt great, to leave the airport, it took me awhile to get the car.Transaction went smooth without any surprises.In about a month I. Received a letter from Budget, that there was special cleaning required and will be charged $250 for that. I called right away and open a claim, two days later charge appears on the statement.Check the car thoroughly inside and out before driving away.We got the money back after a few months of dealing with customer service
The car itself was clean and worked fine. The agent who helped us when we were picking up the car was rude and seemed bothered with any questions. We reserved a fullsize and were given a Jetta. When I asked if a Jetta was really a fullsize (Ive always seen it rented out as a compact to midsized.) the agent snapped at me that it was. The drop-off process was much more plesant.
Easy and fast check-in….Car was great. Hybrid Honda Accord. I only spent 40 bucks in gas all 4 days visiting. Included 1 trip to L.A. Couldn’t ask for anything better.
They added extras to my rental without telling me. When I asked for the invoice when I picked up the car they said it would be emailed to me so I didnt know they had charged me a lot more than my original price. They emailed me nearly 3 weeks later with insurance costs on that I knew nothing about. The original cost was around $750, the invoiced me for over $1200.They did not at any time tell me they added the additional costs.Never again, avoid this company!!
So I made a rental online yesterday then go to pick up the car today from the airport and was told that they don’t take the pricing from online or the insurance pricing that comes with it then I rented my car at 918 and I was told that if I don’t turn the car back in by 830am that’s it an extra charge. I don’t know if this was a race thing because the customer behind me did the same exact thing and was granted all agreements from online. I am not satisfied at all with the customer service today after flying into San Diego from North Carolina just to be told that the car I originally reserved I can’t get because of a major credit card but then was told that I could only get a mid size car and matched it to the pricing of a premium car and then told me if I were to upgrade to a full size it would be an extra 25 a day when my total was already 291 for 2 days not even a whole weekend. So I don’t under why I was treated like this today but I will be filing a formal complaint
Horrible. Didn’t ask for an upgrade. Was given because we had the sameBirthday but was really a very small car vs what I rented. Ticketed for expired registration. Saw multiple cars like that. Not cool.
Car was pretty dirty on pickup, including the windshield on the inside and out.It only had 1/4 of a tank of gas. I returned it with 1/2 a tank. If the situation were reversed, Budget would have billed my $6+/gallon I was short. But returning it over, and Budget says “Thanks for the free gas, chump!”
12 passenger Van was dirty and ants crawling out of the side panels and all over back luggage area. Kids were screaming. Had to stop and buy ant spray and traps at our own expense. Good thing we only had 11 people bec couldnt fit a 12th. Had to put luggage under feet and next to driver. We packed light too. Gave better rating bec it was great to have family traveling together. Cost was about $2,200 for 6 days. Might try rent a wreck next time.
The car stalled 3 times. I took it to a Budget in Temecula, CA. They told me they had no cars and they laughed when I said I was on the phone waiting for roadside assistance for over an hour and 1/2. They sent me to Pep Boys. They fixed the car. I asked to speak to the manager when I returned the car and they kept me waiting, I had to leave to make my flight. Dont ever rent from them. Not worth it!
Ive rented from this location 3 times and always fill the car past a couple clicks right before I turn it in. EVERY SINGLE TIME I am hit with a refueling surcharge of $20-30. Watch your receipt as these people are scammers
Not a great experience.Rented a Tesla Model 3 only to find out that they require the car be returned with at least a 70% battery state of charge--crazy! (Hertz allows customers to bring back their EVs empty, at no additional charge, AFAIK.)Then it turns out that they dont connect them to their WiFi network so the cars software can be buggy with Inop navigation and more on our first Model 3, so we had to return it for another one. (Teslas Tech Support was of no use since the driver/renter is not the owner: grrrr!)Recommend renting elsewhere, if possible, but in their defense they did at least make the effort to have some EVs in stock to rent. Too bad they dont really support renting them though . . . .
Be sure to check the total price if looking online. Most places post prices including tax and fees, Budget did not. I also didnt see a summary of charges until already paid. Also I had reserved a truck but they couldnt rent me a truck without a credit card upon arrival. I only had a debit card. They said they could rent me anything else with a debit card just not a truck. They offered me a Kia Forte for the same price or a 4 runner for $50 more. I reluctantly paid the extra. What a joke and a ripp off!
Budget has no communication between what they tell you on the phone and what they do at their locations. They charged me $850 for a car they wont insure in Mexico with no option to refund or exchange. I had to go use Alamo in the end and pay twice. Use a company you can trust. The cheaper price costs more through incompetence and outright lies.
Great experience, estimated cost right on the money. Didnt have the car I reserved but made up for it by upgrading me at no charge for having to come back after finding the car was not there. There was never any hassle either.
The car we received did not have good brakes. They were grinding and did not feel safe. The backseat seatbelt did not work and the handle above the door was broken. The car did not seem like it was very well taken care of. More like it was just being nursed along.
Currently 4th attempt to contact Customer Service re: safety issue with vehicle. Hold time is now 27 minutes - hope to get someone and not be outsourced. Vehicle was rented for 20 hours and 2/3 seat belts NOT functioning. I believe that as customers we are expected to receive a vehicle in compliance with NTSB. Problem discovered 1/2 way thru rental period and I was told to I could call customer service, pay for roadside assistance or return vehicle for a new one - again, rental period was 20 hrs….not acceptable.
Upgraded Jeep had terrible cigarette stench, and steering violently shook when getting up to freeway speed.Rented a car to drive home, all went well until drop off. Charged a second day due to staff clearly not stating rental duration.Lengthy (1+ hr) customer service hold time, though did receive minor discounts.
The car that was provided was broken down and needed maintenance. There was a check light on that said see dealer, the tires were shaking, when I turned it made noise. It was just horrible. I had to find another car the same day to exchange which took from the reason was there.
Not helpful - arrived to a grumpy counter guy/ gave me wrong info about adding husband when he lands in few days. Saying we both needed to come in - the rental area in san diego it’s difficult. When we arrived at the counter we were told not needed if married.. waste of time/ next we had a low tire pressure and i was nervous was told to come back with more gas in the car. Despite myself not feeling safe with a significant low tire.
Was cheated for 541 USD at this place. They included some optional extras at the time of picking up the car without even telling me. Im really disappointed and now 541 poorer.I had a fully prepaid rental. I saw they held this when I booked but always assumed I would get it back
Will never rent from them again. They are trying to charge me for fuel when I returned it full. This is the second time I have had a extraneous fee after dropping off when nothing has been wrong. The business model is to make money from people by charging them afterwards.
Great customer service able to connect to a real live agent over the phone as opposed yo other car rentals that wont answer phone calls only go through an A.I. machine. They also gave me a great car on gas.
Terrible experience… the staff at the counter was nice but they do a hard job upselling you to upgrade… The vehicle we received was over priced… the condition was poor … the outside was dented all over and marked like it was needing to go to a body shop for repairs … the windshield was cracked … the interior was dirty and smelled like curry inside when the AC was running… the maintenance overdue light was on and the brakes were warped … as soon as the brakes were pushed on the freeway it shakes hard … unsatisfactory completely… I called to discuss my concerns with the main number and was offered a very minor credit to my bill only and I have yet to receive that credit … I would appreciate at the least to be refunded the credit that was promised and to speak with management as to why this could happen and how they plan on making this better and then I may consider using your services again in the future if not I will never do so again
The woman who gave us the car was extremely rude to my elderly, disable, hard of hearing mother. I was explaining the rental agreement to mother and was told in so many words to be quite. I was not going to let that happen so they may take advantage of my mother.
The rental car was in poor condition. Terrible smell, shook when we drove at high speeds on the interstate. At times we felt unsafe driving the car for fear it would break down. Stains all over the ceiling of the car. Disappointed.
Concession recovery fee +11%, vehicle license recoup, customer facility charge, ‘TOF’. What a shady way to do business and try to obfuscate the true cost of their rentals. They are just separating out their standard operational costs and turning them into fees. If you are on a budget and trying to stick to it, it’s not helpful when the rental costs 50% more than the price that was advertised and reserved.
This is a good, well run operation. Fast and efficient. My wife left a bag in the car. We figured it out at the airport security. The budget staff had the bag tagged and waiting. Super service!
WORST EXPERIENCE EVER!The agent tried to upsell us non-stop. She goes on a rant saying that we need to buy the additional upgrades and follow the laws in this country. Insults us by saying that we don’t know how things work in this country and pushes us to buy additional insurance. She does not take NO for an answer.Just give the darn car. Stop demeaning your customers!
Be prepared to wait nearly an hour to get your rental car after arriving at the car rental office at the San Diego Airport. They are very slow and you tend to have customers in front of you who have complicated situations. Also, there is no one to help you find your car once you are checked in and go to the third floor to pick up your car. Also, be prepared for hidden fees. We wound up paying double the estimate and that is not including any insurance you purchase for the car.
After waiving insurance, as I pay Amex platinum for it, I was given a damaged car. That should’ve been obvious to the counter person. My fear is that because I waived insurance, he intentionally gave me that car. I’ll always believe that about Budget reps now. Will most likely use Hertz moving forward.
Rented a vehicle and took out the extra insurance for the week. Arrived and was suggested to upgrade to a larger vehicle. Original insurance would not cover new vehicle. Cost to replace the insurance was 4 times the original cost. Said theyd check on refund. NO REFUND. DISGUSTING. NEVER AGAIN WILL RENT FROM THIS COMPANY.
Charged me for fuel even though I returned the car full. Front desk staff was very misleading when asking about insurance coverage. They tried to sneak in $35 a day insurance after I declined insurance. Very shady business practices. Go elsewhere.
Was quoted $330 online, checked the car out no one told me I would be paying anything differently than my online quote... when I turn my car in I find out I was charged an additional $200 for nothing really so bill was now $550 for a quote of $330 online???? Never again ENTERPRISE INSTEAD (updated was charged $220 for gas because why not!?)
All the agents and and employees were very friendly and helpful. The car was clean and new. It was SO easy to pick it up and drop it off!
Returned car earlier then expected an still got charged $374.94 for one day. (minimum 3 days charge). Not even offered a voucher. So I paid for a service the havent receive. It might be legal, but not a pleasant experience to pay for unused service.With the other rental company I used to work with rever happened this to be. To be taken into consideration.
The car was dirty, dented, and scratched. The inside was filthy. Old French fries and McDonalds straws on the floor behind the driver seat, dirty dashboard.. very disappointing. Was gas efficient....
The San Diego airport Budget rental process, if you are a Fast Break member, is phenomenal! Never seen it before this quick and easy! I wish all rental spots would take heed to their process!
I rented through Budget car rental in a package deal on HotwireWhen I went to pickup the car the agent upsold me insurance I did not need and said he was upgrading me. I will never rent from budget again.
Good experience, shuttle to and from airport. Check in was easy, check out was a little confusing. Supposed to check out where you turn I. But no one was there ,told by someone to go down to office and the lady there was confused on what we were doing, but we got it figured out..
1 star since we reserved a Ford Fiesta type car for fuel economy but Budget only has trucks or a Dodge Charger Hemi gas guzzlers for us. Poor business model.
Car had a musty odor dirty. All seats were stained in car. I had to clean the front two out myself to feel comfortable sitting on them.
Staff was good at pickup & drop-off but vehicle interior had not been cleaned & had trash/spills throughout. It was a Suburban, so there was a LOT of room for trash.
Super friendly staff, we had a reservation and it only took a few minutes to get the rental car. Very efficient and easy peocess
I was quoted a price by Costco of $334. I bought no extras. I was charged $371 at the counter. I have rented through Costco before (Alamo) and was given the exact price at their counter that Costco quoted. Beware.
Nothing better than a Budget employee walking toward you. When you ask a question he holds up his hand. No one there to check you in. Was not sure what to do with the gas receipt you must produce on return.
Other than the long wait to board the bus to get to the car rental building (Not Budgets fault), the Budget end of the process was very well done...efficient, courteous, and professional...before and after.
Budget Fast lane Rocks! I was in and out in less than 5 minutes both picking up and dropping off. No line, no wait, no hassle. Best price I could find online. The drop off at the airport is not on site but the shuttle brought us to our airline quickly, again, no wait; it arrived on under 5 minutes. Friendly staff, easy experience.
Unknown fees. Switched my car and claimed it was an upgrade. Desk lady was rude the entire time. Come on Budget. Get your stuff in order
If you have FastTrack its easy in and out. Once we got there, my contract was on the board and we walked straight to our car and started our vacation!
Budget website clearly states that one can add a sibling as an extra driver at no additional cost, you just need to go to the counter to do so. Was directed to the express booth in San Diego to do this, and was told by the attendant we dont do that anymore. So either the Budget website is lying to me, or their employee was.
The fastest I have ever gotten in and out of any airport rental car anywhere, any time! Friendly, efficient, helpful and courteous staff!
We received very good service, the vehicle was clean and both the pick up and drop off process went smoothly.
Be careful of the quoted price vs. what your final receipts ends up being. Booked through Expedia and my final bill was significantly more expensive.
Didnt had the chance to take pictures but got a vehicle with no motor oil, had to buy 2 quarts, dents all over but the worst part was the shift leveler getting stuck every time. Worst experience ever
When i picked up the car I was told that i needed a passport because we where so close to the Border, San Diego, i never was mentioned that so since my hometown is Puerto Rico , USA territory, i do not need passport to be on the States , however i needed it to drive Budget cars, i believe is an important info to tell your costumers.
I made my reservation online beast price I got in San Diego. We rented the minivan for 5 days, fees and taxes came out to only $178.00. Minivan was nice roomie and clean. No real complaints other than maybe no built in nav system. But I believe all rental places charge extra for that feature. I just used my cell for Navi, most people use Google maps, I do that sometimes, this time I tried out Waze . Good app. This location is basically one giant garage building structure, with about 10 rental companies. Very fast service and easy to get in and out of. I would recommend.
I am budget preferred member. They make the process of pick up and drop off super easy. The prices are good, people are nice.
The gentleman who checked my ID, credit card, reservation status and gave me the contract slip was pleasant, efficient and as quick as the computer program would allow him to be. When I started to go to what I thought was a secondary check-in station, the Budget/Avis agent came out of the booth and quickly and concisely explained the layout of the parking garage so I could find the car easily. The VW Jetta was clean and well maintained. Once I finally figured out ignition and seat positioning controls, the car was comfortable and easy to drive. Bringing back the car was simple and hassle free. It seemed that everything was set up to be easy and drama free...exactly the type experience I treasure.
Good vehicle. easy to access. good shuttle system in San Diego. The only negative is that they make you fill your tank within 2 miles of the airport when returning the vehicle (and the gas was like 70 cents a gallon more...5.19 per gallon!).
Ive been renting cars for 15 years and this was by far the worst experience. I prepaid but later found much better deals both with budget and other rental car companies. No one in customer service was willing to help with matching the rate or making any adjustments to my price. The rental process was another disaster. When I reached the car on my contract, someone renting from Avis was already assigned the same car and was getting ready to pull out. I showed him my contract and he only agreed to let me take it because mine had the license plate number and his did not. Once I got in the car, I realized it had a maintenance required message and also said to take it to the dealership. I then attempted to get an agent to assist but she refused and said I needed to go back upstairs because this area was for preferred members. At this point, I was with a 4-month old infant cranky from a 6-hour flight. I looked for another agent who was willing to look into the matter, she advised it would be another 30 minutes before I could get another car because they were backed up and nothing was available. Or I could leave with the car and take it as is. I asked her if she could look to see when it was last serviced, she said she didnt know how to. I could go on and on about this experience. Apparently, the first agent hadnt printed out the contract but only gave me the contract sleeve with the cars info and location. The return agent failed to ask how my rental was and didnt provide any directions on how to get back to the terminals. Typically the rental industry is big on pricing and customer service and vehicle safety. Budget failed in every category.
Some what crazy getting out of the lot at first, employee parking cars felt he was more important than customers trying to leave. Great price for a nice car, all the employees helpful. no hassle at the counter for more insurance or they will fill my gas, I must have a persona. I will continue to use Budget, they have consistently had a good price for a car big enough for my 6 foot 2 frame. Make sure you adjust seat, mirrors, radio before you leave the lot, in San Diego you are instantly on a highway of wacked speedsters in all directions
After i dropped off my rental at the San Diego Car Rental Budget location today, the attendant could not give me a receipt and told me to take it to the booth to get it processed. The line was very long and I had to catch my flight. I asked a lot attendant for a better option and they just said, sorry, there was not. so, i had to leave the area without my receitpt. Once i arrived at my destination, i called in to make sure i can get a receipt and ensure that the car was registered as returned. I have been on customer service hold now for 20 minutes after speaking with a rep who told me to hold. I just want a confirmation that the car was returned and a receipt. This should not be this hard.
I noticed on my receipt after returning the car that the agent that checked me back in charged me over $20 for fuel. They did not discuss this with me at all when I returned the car, the fuel was full when I returned the car, and the fuel was marked as full on the return receipt. Furthermore, the mileage noted that I only drove the vehicle 72 miles. It required just over 2 gallons of gas that I put in before I pulled into the airport. The $20 is obviously a scam. I wont be renting from Budget/Avis again. Period. It is a disgusting practice and I wont allow you to take advantage of me like that again.
Amanda was very efficient and compassionate. It was very early when we arrived to swap rentals and I wasnt too thrilled about switching my previous rental company. She really gave a sincere effort to ensure that we had a positive experience. We couldnt be more grateful. Thanks again, Amanda!
They are bunch of money hungry people working there,I initial booked the car for the wrong date and they were gonna charge me 2times my original price. Then I went on Expedia to make a new booking and went back in to pick up the car. the guy with the beard asked me how much I paid for the new reservation. After telling him my new price and he told me I cannot pick my car because my reservation was made less than 5 hours ago on a 3rd party website.he also just sold my car I booked originally. They said I can pick the car after 5 hours the reservation was made even I specified the time to pick up. Stay away from these people, they will do anything to make $1 more from you.
My experience at the end of drop off made my experience with Budget perfect!There is a blonde gentleman with long hair that helps with checkout when we return the car!He actually helped me with returning an item that I forgot to take from the car last year.This year again I forgot to pickup an expensive item; Garmin GPS ($440) and we were all the waydown in the ground floor in the bus that takes people to the airport, and this gentleman ran allthe way from the third floor to our bus to give us my GPS! So amazing! If he was 2 seconds lateI would not have my expensive GPS device!!! That honesty and courage to serve the customers is amazing and should be appreciated!!!
Be sure you take a picture of the odometer panel if you filled the tank, they try to charge you for gas. Keep your fuel receipt.
If I could put zero star, I would.They’re horrible. They offered us upgrade car when we picked up a car and we decided to take the offer because fare difference was only $10 per day. And the guy at the counter he asked us if we needed insurance and we asked him how much we need to pay. He said about $200 so we said ok we’ll do insurance as well. He took my credit card and did all paperwork and gave us a key. After we lest, we realized we got charged extra $793 which he didn’t explain as all! We thought we got charged for two cars since we already prepaid for original car we booked. We called customer service and they said the amount is for insurance. I would never book a car with them. I should’ve read reviews before booked. PLEASE MAKE SURE HOW MUCH YOU PAY AND DETAILS BEFORE YOU GIVE THEM CREDIT CARD AT THE COUNTER!!! They’ll just swipe your card without explanation.
In the end, the cars Ive rented have all been good. But my God, the waits to get your car seem so unnecessary. After a long flight, the last thing you wanna do is jockey for position in a rental car line.
I was given a car out of Los Angeles that smelt like smoke. I noted this to the person who checked me out of the gate and they told me not to worry about it as it has already been previously noted. I returned the car to San Diego and again mentioned the issue of the smoke smell. I was checked out without a problem and sent my final bill. About a week later I am assessed a cleaning fee $450 due to a “smoke smell” when I have never smoked a day in my life. They later (days after I returned the car at which time the car was inspected and I was sent the final bill), they fabricated evidence that was not part of the original smoke smell letter by placing a cigarette butt in the cup holder and taking a picture. (Mind you the car was thoroughly inspected when I returned it in my presence.)As the cherry on top, I was charge a late fee for turning the car in 6 minutes late. The only reason the rental was late was because I missed the turn within the rental car garage that the person checked me out noted on. It took 10 minutes to get the car around the airport and back into the garage.This entire situation is extremely disappointing. As a long time customer of budget, I feel entirely scammed.
I rented the car from San Diego Airport. The staff was very helpful at the time of pick up. I got the Toyota Camry car which served my purpose. I did not take the navigation as the care had Car Play. It was super easy to connected my iPhone.At the time of drop off, it was super smooth. Just dropped at the designated space and received my receipt. Soon I was on my way to the airport.
Budget was GREAT! They were able to upgrade at last minute. Customer service was AWESOME!!! Thanks Budget
The Budget employee at the San Diego Airport, Arik went above and beyond helping me with my rental. When we arrived in SD and picked up our *first rental and was helped by another employee whose customer service was subpar at best. Upon getting to our car, we realized it was in bad shape; dents everywhere, missing hubcaps, parts being held on the car with duct tape, etc. Given the rental was quite cheap we decided we could overlook the cosmetic damages and just go. After driving for about 10 mins and only getting up to 40mph, the car began to shake violently as if the wheel would fall off. Upon further inspection (husband is a mechanic of luxury vehicles for 20+ years) he realized the wheel bearing was damaged and the tire would soon fall off, as well as the wire showing through nearly all the tires. We promptly returned the car to get a refund or a new car.This is where Arik comes in to save the day and our trip.We barely had to explain the situation and he immediately deescalated our frustration and offered to resolve the issue and helped get us into a newer nicer car at no extra cost to us for the troubles we faced with the first car. His customer service and friendliness was beyond amazing, hands down the best experience (given the situation) I have had in years!I cant say thank you enough to Arik and his willingness to fix the issues we faced and got our trip off to the right start! He also gave us so many recommendations of places to see and restaurants to eat at. Please give this man a raise.
The start of the rental was great. Staff was friendly. However, upon going to pick up our vehicle, someone else was assigned the same vehicle. After 20 minutes of run around we were told we would be able to take the vehicle and the other couple would be assigned another. Then we turn it in and I requested an email receipt. Havent got a receipt yet but they charged my credit card for about $150 more than estimated. Good luck trying to get a hold of anyone. I think I will just drive my own vehicle to to my next trip. All the knit noid fees and no receipt to justify.
Windshield and side windows were dirty and spotty. Had to run the car through the car wash to see. Otherwise, I enjoyed the burnt orange Kia Sol immensely! Its low center of gravity made it ideal for navigating those PCH hairpin turns!
This company charged me a fuel service fee after I returned the vehicle completely full and even pointed it out to the young lady checking the vehicle in, couldnt respond back to the business because by the time they emailed me the receipt , I was at the airport waiting to catch my plane . Total scam !!
Watch the charges. I paid $1400 for 48 miles and looking at this receipt is a major joke. There are so many extra fees that next time I will use Uber to get around.
Terrible customer service. Overcharged by a significant amount and called multiple times only to be told that they can only take 15% off of the overcharge. We were also told that talking to a manager would only uphold the original charge which is ridiculous. Have rented from Budget several times and in the past it was fine, but this time it was a nightmare and will never rent from them again.
Bad customer service. My car had a low tire warning and had to be swapped and i ended up paying for the gas i used in the original car with prepaid gas option.
I came on military orders for 2 weeks. my government credit was not working and it was embarrassing in front of a whole line, but the guy that was trying to help, did just that. HE HELPED as much as posssible. I cant remember his name, but he was about to clock out, so he referred me to Darnell, who was even more help. Those two guys deserve a raise for their patience!!!! Definitely went above and beyond for me. Ill see you guys on April 24th......coming back for more training. Hopefully I get a truck or something more manly this time instead of a Volkswagon lol
Great professional place that will get you in and out quickly. Everyone here knows how to get you to the rental fast or check you in even quicker. Will absolutely come back when back in San Diego.
Good pricing, clean. good service, car came with a free upgrade, The only problem was fin reding the release to the gas door. I had to Google to find it
The pick up and drop off process was extremely quick. The variety of vehicles available was impressive. I would definitely recommend this location.
Check in was easy. Associates were friendly, and not pushy, gave us a great deal on an upgrade. Check out was easy as well. Great choice in vehicles too! I got to drive my dream SUV for 4 days and loved it!Was slightly intimated by the size of the rental property but they are so well organized and getting to the rental property and back to the airport after drop off was super easy.
I picked up a car at the San Diego airport. The process was not efficient.After taking the car rental shuttle (no problem there), you go to the counter and check in. Then instead of giving you the keys to the car and its location in the rental car center, you go to a waiting area and they bring the car to you.It took 30 minutes before we got our car. A family next to us in the waiting area had been waiting for over 45 minutes. It takes too long to get your car.Dropping off the car was not a problem.They have to improve the tone of tasks to give you your car.
3rd time renting from Budget from different cities and ALL of them have been DIRTY! Used wipes to wipe down the inside of the vehicles and they were black! Floors not vacuumed either.
Very poor customer service. Save your time and energy and go to Avis next door. Would not recommend AT ALL
I rented a Honda HR-V and the experience was super. Great car, helpful staff. The price was one of the lowest I could find.
Excellent customer experience from beginning to end. The staff was fast and friendly. Online booking was seamless. I highly recommend renting with Budget.
Suppose to get a Camry, I was given Nissan Altima 36 hour rental charged 259 dollars.
Pre booked rental through military website. Was charged a higher daily rate and more fees than what I booked. Ended up over 360$ for less than 24hrs and I was told too bad when I inquired. Left a half tank of gas and was charged 80$ to fill the car.
It was really easy to get to my car and leave. I recommend joining the FastBreak program so you can skip the long lines at the service desk.
Rented car from Budget through Expedia for San Diego trip. Charged for fuel despite returning the tank full. This is fraud!
Easy and exceptional experience from start to finish. I wish all transactions were this smooth. Ill rent from Budget again, for sure.
I recently rented a vehicle for one day from this place and had the worst experience. We paid for complete full coverage on the rental vehicle, and as we were driving in the middle of the night we got a flat tire. I called the emergency road side assistance got told that someone would be there in an hour and no one ever came we ended up having to change the tire ourselves and it clearly was not put on right nor okay to drive from where we were back to house so we asked for it to be towed from a friends house that lived near by .This was a little ridiculous since we paid for the insurance thats supposed to be so great. I got terrible customer service over the phone and got it towed the next morning the tow truck driver kept calling me to ask where to drop it off and he was clearly confused getting no help from budget.. I spoke to a representative on the phone asking since the vehicle got towed with the tow truck driver they sent am I responsible and am I gonna get charged for an extra day. She stated that its okay as long as the tow truck driver picked it up Im no longer responsible.. She said wait for charges to post. Two days later I wake up to a call saying I have not yet returned the vehicle and they tried to charge my card 1,595.86 plus another $2,307 pending. We could not get in touch with anyone over the phone so went into the San Diego airport to talk to someone on top of an extremely long line. We finally spoke to a lady and told us our charges were gonna be $404 meanwhile the rental vehicle was just supposed to $113. She was very kind and patient but could not tell why we had so many extra charges going through and why we got charged for the tow truck when we had the insurance. We finally spoke to the manager in Avis and got some of those charges removed and he was very kind as well, but then a few days later received a letter in the mail stating I still didnt return the vehicle and also had a bunch of other charges on my credit card. My husband and I had to go in again and we could still not get an answer other than the charges are gonna drop from your bank account and they couldnt even find my rental agreement number. It seems like these people are just charging whatever they feel like, and also not very knowledgable on where their vehicles are at. When it comes to money and many charges on your bank account its a serious issue. I hope that they can figure out this customer service issue so this doesnt happen to anyone else.
Rental car area was quite far away from airport count on adding an extra 45 minutes. Initially gave me a car that was far too big for my needs.
We rented a car at the Los Angeles Airport and were supposed to return it at San Diegos Balboa Ave. We had certain challenges that forced me to return the car after the time established (willing to pay the late fee) but for our surprise, when we got to the return place it was closed, we called the customer service line and it was also closed. We had to go to return it to the San Diego Airport and got charged $100 extra on top of the late fee ($20). I would have appreciated a heads up from the agent at LAX about return places closing early (4:00pm) to make sure I get there on time and save an extra $100 on penalties. Ive never had this problem before with other car rental agencies.
Absolute worst Budget I have been in. Every single time I come here they want to give me the wrong car, mess up my reservation, and lecture me. But it never happens anywhere else. They tried to give me a mini van instead of a truck
Had 6 day rental from Budget .. Friday to Thursday at San Diego Airport. Least expensive rental I found online ... $425.
The process to get the car was very smooth, I asked the agent to a car with apple car plan and the agent simply gave me a car that had what i asked for! great customer experience. The return was easy and took less than 2 mins!
Have you ever had a good day planned out where youre just looking forward to having a fun little trip with your friends & family but then suddenly theres a moment throughout that day that just blows your mind?! (In the best way) thats definitely what happened this morning when simply being greeted by Aric!! Hey my man if youre reading this, it was such a pleasure to meet you! Hes extremely professional & courteous!! I was struggling deciding which vehicle would be best for me and my family to travel comfortably in & my goodness he blew the roof off the place! With his wonderful suggestions & recommendations 💯 Im sooo sending more friends over here to Avis to speak to him on a great rental if anyone is ever looking for one! Super 10/10 on everything you did today Aric. If my day was Off to a good start, you definitely turned it into a GREAT START!!!
The check in was easy, the Budget Team Member was very polite and efficient.The price I was quoted on line when I made the reservation was much less than what I paid when I returned the car. Not a happy surprise!
5 Stars! This is due to the cleanliness of my 2018 Nissan Rogue and the cost of the car. I would rent a car again from Budget San Diego. Also, the San Diego car rental center is super nice and organized. It just opened in 2016!
What a great place to rent a car staff is very welcoming on time very friendly and very quick service, I would use budget again and recommend it to all my friends,great job!👍🏽
San Diego Airport was fast and easy.The hispanic customer service clerk at the Torrance office was a huge help. After we got a flat on the freeway, he found us a replacement car even though he technically didnt have any!
The car windows were so dirty it was difficult to see out of them. When we asked if they had something to clean windows, no one seemed to have any answers. The inside smelled so bad because apparently whoever had it last, was a smoker and almost smelled like this car was used as a shelter because it smelled like a homeless person lived in it. Also, when the rep was selling us insurance, he said EVERYTHING is covered so why did I have to sign a Liability Waiver? It didnt dawn on me until afterwards
My Reservation for the car (Made thru American Airlines) shows total due at rental Counter as $495.06. Agent at the rental counter kept adding additional charges to a total of $628.31. I cannot continue to bring my business to a company with practices like this. …… An update. After posting my review the manager of the facility contacted me and corrected the overcharge promptly. … Exactly how a business should resolve issues. Very appreciative and as a result I am upgrading my review.
$189 in taxes and fees not disclosed at the time of reservation! And that doesnt include insurance, which I chose to add. Theres no reason those fees cant be more accurately estimated at the time of reservation. I rent cars a lot in San Diego and each rental car company is different in terms of taxes and fees added when I pick up the car, but I found Budget to be one of the worst. I also like other companies better (like Alamo) because they usually let you pick out your car, from all that are available in that category on the lot, although I had no complaints about the car I got this time from Budget.
$361 to have a car for 48 hours?? Because of my drop off time was charged 3 full days of rental?! On your cheapest economy car!! $ 50 to fill 1/4 tank of gas. I will never book thru budget again. And I will be sure to make sure everyone i know never uses budget. What you call 3 days of rental cost more than my 4 star hotel.
I picked up the var at 6am, the main office was closed and said to go upstairs. I couldnt find anyone then notice a person in a booth. She would not help me said I needed to go back downstairs. I informed her that they were not open and she still insisted to go back down. When I approached the other office they tell me they are not on duty yet and I need to go back upstairs. I explained I just did that and she sent me back down there. We all head back upstairs where the same women is arguing with this other employee. Finally she helps me and I have lost 25 minutes of my life. Not sure why she couldnt have just helped me the first time and help then customer. We finally get the car and go to the exit only to find no one is there either. We cant get out so we have to drive around the packing garage looking for a person to let us out. I have now lost 45 minutes of my life, can you see why I would not recommend. To add, upon arrival my bill jumped up an additional $200 in milage charges that were never in the reservation as a possibility.
Reserved and prepaid for my rental online including the optional 17 dollar car insurance. The associate at the airport wasted 20 minutes of my time try to upgrade me to various options. I told the associate that I did not want any upgrades and I was fine with my online reservation. When I returned my car I had almost 200 extra dollars in charges and learned the associate had up grade my insurance fro 17 a day to a 50 a day coverage. When I tried to dispute this I was told that I signed the contract which included that upgrade. Yes I signed the contract but was clear to that associate that I didnt want any upgrades which he added anyway and when he went over the contract casually stated to initial and sign here without advising that he upgraded anything. I was under the impression I was signing for what I reserved and prepaid for online. If I wanted any other upgrades or additional coverages I would have added that at my original time of booking. I recently rented from this same location in May so I was fully aware of what I wanted , reserved and prepaid for. Nonetheless I was very unpleasant with what transpired with that associate and was disappointed that budget employees staff that will purposely decieve the customer. This same associate also spent an unnecessary amount of time trying to upgrade the customer before myself and she clearly told him no several times. Keeping it professional very shady to say the least. When I received my car it was not clean. The outside was poorly rinsed off and later discovered empty bottles and used masked in the back under the both driver and passenger seat. Overall just a horrible experience so not only will I not be using budget again I will share my experience with friends and family who truly value my opinion.
Helpful staff and clean vehicle. Great first time experience with car rental at SAN.
I’ve rented before with debit card and there was no problemHowever, when I have arrived from Hawaii at 11:55 PM, the agent said me that there is no option to use debit cardIt was really unacceptable, because I have waited for rental car bus for more over 30 min and waited in lineI’ll never recommend to rent from this company, because in my opinion the agent specifically refuses orders in order to give them more expensive to other companiesHe advised me to get the same car from Fox but for doubled price
Had a terrible experience with their sister company. So we walked over to budget and BRETT was amazing! He was so kind and patient as our card was not working due to our credit Union and we had to call them and be on hold for awhile. He patiently waited and helped us sort it out and finally get a car and on our way. Having a young family it is nice to find a customer service agent who is PATIENT and considerate.
The entire experience has been a disaster. After less than 24 hours the vehicle needed maintenance. When trying to swap it, the representative SCREAMED at me that she didnt know what to tell me she doesnt have anything for me. And lastly, the original rep tried to charge me to prepay for gas after explicitly declining that option upon pick up. Horrible experience. Would not use again. Do not recommend.
My wife and I had a slight issue with our fast break service, but Eric was able to assist us. He went above and beyond to ensure we were able to resolve our issue. He made us feel like valuable clients. This level of customer service is rare. We greatly appreciated his service!
NEGATIVE REVIEW!!! I want this to show up so I put 5 stars but I would give 0 stars if I could.I paid the prepaid amount of $320 for an 7 seater suv with unlimited mileage but ended up modifying it to a 7 seater van, I made sure it had unlimited mileage because I’m going to do a long drive. They charged me .22 cents/ miles, with the extra fees and ended up with additional $328 on top of my prepaid $320. I’ve never had this problem with Hertz before, I thought I was saving money so I gave them a try. NEVER AGAIN!!! I’ve never dealt with a more unreliable company than budget!! Choose wisely and save yourself the headache!!
Very disappointed with returning the vehicle and finding that when the e-receipt arrived there was a fuel surcharge applied for 149.xx. I returned with a full tank of gas, so when I dropped off I said just email me the receipt. Never leave without getting a physical receipt so one can dispute immediately. Now Im working with customer service to reverse the charge. Will never let this happen again. What a disappointment after a great trip visiting our dad.Follow-upI received my refund with a statement that said I should have provided the gas receipt upon return. Never had to in the past. This could be clearly seen using the gas gauge. After reading the rental agreement it does say please provide receipt. Writing a follow up to help others avoid the headache. In a time where everyone wants to go paperless, make sure you get those receipts from the gas station.
My rental reservation I set for 10am and when I got to budget to pick up around 11:30/12pm, I was told that there was NOT a vehicle in the size I needed available. The clerk that help me was finally able to hunt down a 12 passenger van (we had 9 people with us) but it took well over half hour to do so but did say that it would take about 10-15 minutes extra to have it cleaned & sanitized, but that took another well over half hour. We were supposed to go to the Marine Corps family day event and made it there super late! I was also not aware of me needing a commercial insurance to cover the vehicle and was charged anther almost $300 to use Budgets insurance even though it was not disclosed anywhere about this (even checked the website)! Then to top it all off.... I was charged another $200 on my card that I am still going to have to figure out what that charge is for! NOT A HAPPY CUSTOMER AT ALL!!!!
When I placed the Online reservation, I agreed to a $580.43 rental ($418.50 + $161.93 taxes and fees). When I picked up the vehicle, I was told that there were ~$300 in deposit fees temporarily added to my bill because I had waived the insurance option (I am covered by my own insurance), I was told that the deposit would be refunded when I returned the vehicle. I opted to pay for the fuel, so I figured the final bill would be about $670. I just checked the receipt and -to my dismay- I was charged $922.08, almost double what I had agreed to pay. I do not appreciate being ripped off: if I was a rich person, I could probably sweep it all under the rug, but $300 is a lot of money in my household. I am not asking for a full refund but I DO want the $300 back.
This is the worst rental car experience I’ve ever had. I did not choose to include prepaid gas option, nor roadside assistance, and the lady at the counter told me that my original contract already had prepaid gas and roadside assistance included so that I did not have to pay extra. After returning the car, they charged me $163 for prepaid gas and roadside assistance. They did not even send me the rental agreement and the receipt to my email until I called them to complain about this wrongful charges. This is ridiculous and it’s an obvious scam. Never renting cars from Budget again. The customer service made me so mad that all he could do is to repeat the charges, not providing me what I can do to adjust those charges.
Our rental car was dirty upon pickup. We found fentanyl pills in the door of our vehicle. When addressed with management, they stated that we were lying and refused to correct the issue. We have attempted to contact customer service and they did not understand the severity of the situation. We could have been arrested if pulled over and lost our jobs. We could have also been seriously hurt or kills by this deadly substance. Budget refuses to own up to their incompetence and correct the situation.
I was told when I rented the car that if I chose the gas option it would be $4.61 a gallon to refill. Otherwise I have to refill within 2 miles of the airport. When I returned the car I was charged just over $57, which is a full tank of gas. I only drove the car 110 miles and used 1/8 of a tank. I rented a Nissan Sentra. I tried to contact Budget about it and was only given the run around. I was told I had to contact the place I actually rented from and was given a number. When I called that number it was Avis/Budget. I was told during two different attempts that they could not connect me nor give me the number to the Budget counter. I contacted Travelocity about the matter. When they contacted Budget they were told that I was not charged for a full tank, but only for the gas I used. They said I used 12 gallons and that my tank held 29. A Nissan Sentra does not use 12 gallons of gas in 110 miles and it only has a 12 gallon tank. I feel like I was ripped off and was given the run around. From the reviews I have seen stuff like this is normal practice for this location and Im unsure if this is just how the company operates. I will never rent from Budget again and I will make sure I warn others. I want to feel confident when renting a car, not concerned about being ripped off
We booked a car through AA reservations and they promised one price online and when we got to the counter they added an extra $160 to our total. They lied to us about the price for an extra driver and they added damage coverage for the car after we repeatedly told them we didnt want anything extra. When we went back and questioned them about it we were told they couldnt help us. Avoid this place at all costs!
I typically don’t review, but I want to warn others of my experience:Was charged about $10 for fuel charges, despite returning on a full tank. I’ve heard they say to fill up at a station within a 5 mile radius, which is exactly what I did… at the Shell not even a half mile from Budget. I have a hard time believing they used 2 gallons of gas in just driving the car back to its parking spot. Tried contacting customer service and couldn’t get ahold of anyone.Long story short: demand a physical receipt after drop off and save your paper receipts from the gas station to avoid this headache.
My rental was nice but not clean on the outside. There was a sticky residue on the exterior.
I rented a car in San Diego when my son graduated from Marine boot camp. Odometer out 44705 odometer in 44737 = 32 miles. I topped off the tank before check in & gauge showed above full but I still got charged for fueling. Had to call in to get reimbursed. I ended up returning the car 21 hours early but since I prepaid, I was told that I would not get a partial refund. I understand if it was only a few hours early but to turn it in almost a full day and not get partial reimbursement is poor customer service. I have rented cars before and got better customer service than this. I did get good service when I called in with a question when first setting up the rental and the lady was very helpful but the end was very disappointing and frustrating. I will be renting a car next week and will choose to use a different rental company. Rental agreement #379381310. I did ask for a call back from a supervisor and all I got was an email from Arnold Jackson telling me I would not get partial refund but would be reimbursed for fuel charge but it will take up to 5 days.
When I picked up my rental car it appeared dirty and I was hoping to switch it but there was no representative from Budget on the level of pickup, only down at the initial check in counter so my family and I took the car only to discover the level of its filth! It was shocking and absolutely should have never gone out for rental. From all of the trash I found under seats, and in seat pockets, it attracted ants. The ants were climbing up the seat belts. I tried calling 5 times to get through to a customer service representative and was disconnected each time. I called roadside assistance and they told me to call customer service. After so many failed attempts, I sent an email and it kicked back to me as undelivered. Disgusted and annoyed, I took care of it myself. I drove the car wash and vacuumed and removed a mound of trash. We had to spray ant killer and then leave windows open so we could breath. I have never had such a disgusting experience with a rental car and was extremely disappointed from start to finish.
Staff didnt explain things very well. I returned the car a day early and I called and was told I would be refunded for the day and still have not been. I didnt get the car I was supposed to get. Pretty expensive wish I wouldve shopped around more.
Cant believe they charged me OVER $80 for gas. When the car was returned it was only slightly less than when picked up. I was told when picking up the car that the gas charge would be adjusted- BS apparently. The car also kept flashing some error code. Who needs to worry about that stuff in a rental?
Piece of s*** American car The tires were mounted wrong And basically out of tune. Basically a bad car It had 50000 miles on it
We reserved a Mustang and the salesperson said I would have to pay extra to get one. He said Budget was out but Avis (sister company) had one. I received a Camaro and it was a horrible car! At pick up we had to spend 20 minutes finding someone to help us navigate the convertible top. Traveling with NO luggage space. No back seat to allow our host to ride with us. I felt like I was being manipulated and very disappointed with the vehicle I received. I called to see if we could trade and was told I would have to bring the car back to the airport and then see what was available. They would not tell me over the phone.
My flight arrived after midnight. The only available vehicles available were minivans, my reservation was for a compact. I was to told to return the van the next day to exchange it for my orginal reservation. This was very inconvenient for me because I was driving to another city with a time limit. Upon doing so I was questioned multiple times as to why I wanted to exchange the vehicle. After much questioning I finally recieved the compact car that I originally reserved. When I returned the car the attendent charged me for gas. Which was a mistake because the gas tank was refilled and on a full tank. After I brought it to his attention he immediately tore the receipt up and threw it in the car. He printed a new receipt with a balance of zero. I asked him was everything okay, he yelled and said you see the zero balance dont you! My credit card was charged for gas, Im still trying to dispute the charge with my credit card company. If they are going to be open for 24 hours they should have the available vehicles for the original reservation this was very inconvenient.
The employee who handled my arrival was very negative. When I declined the additional insurance, she continued to make many threatening statements about how if anything happens youll charge me a lot of fees directly to my credit card account. She insisted my car insurance wouldnt cover anything and made additional threatening statements when I declined the gas. The employee made me feel as though Budget didnt want me to rent a car from them. Like its inconvenience to you. So, I decided I will not use your company again nor will I recommend you to others. I travel a lot and rent cars all the time but never before has someone made me feel like their company didnt want my business. Thats how your employee made me feel.
What an amazing experience! The stay were very friendly and helpful. EASY process. All their cars were so nice! The one I received was a newer Passat in excellent condition. This truly was the best rental experience I have had and I have rented many vehicles.
Budget is great! Its just this particular location (airport) is very popular and runs out of cars quickly. I book a certain car class and leave the garage with a totally different car than I reserved. Either way, I am satisfied with the quality of the vehicles and in order to accomodate my time, I choose not to wait; so I always end up taking whats available.
Ordered a full size SUV. When my đaughter and I went to pick it up the Budget rep tried to get us to upgrade over and over. We said no. He then acted liked her was doing us a huge favor of giving us a better car at no additional charge, so I put full insurance on it. My bill was 250.00 more than I expected!! Very unhappy. Going to talk with Costco about the experience.
When we got the vehicle, it was not clean at all. The seats had crumbs all over them. There was a pair of used socks in the trunk, and a stick of deodorant in the back seat. I was also charged gas when I had totally filled and topped up the tank before I returned it.The vehicle was clearly not cleaned, which is very concerning during this Covid pandemic. My receipt said that the tank had 19.5 gal of gas when I left and I returned with 17.4 gal. I only drove 3 miles after I had completely filled up and returned the vehicle.I am not thrilled with Budget at this time, and may cancel my next reservation.
Bad customer service at time of pick up, didn’t get a midsize car very uncomfortable visit agent was not helpful at all
Beware of fraud. I reserved a car for $44 per day. I was told at check in that I was given an upgrade. What the clerk didnt mentioned was that I was being charged extra. Also the gas fill up option is a complete rip off. $77 for a fill up that should only cost $30-$40. Just stay away. By the Avis and Budget are the same company... so avoid those guys as well.
We feel the agent misrepresented the $40.99 insurance as for the week instead of per day. When signing the receipt the print was very light and the agent did not tell us the new total was nearly double the original price. After a lot of haggling we were given the car at the original price. After the second day of driving the car the air conditioner went out. We called corporate and they told us there was an agency less than a mile from where we were staying and they would have a car available for us. When we got there they had no clue what we were talking about and they had no car available and instructed us to go back to the original agency who then gave us another car. After all that they would only give us one day free. We are notifing Costco of this experience.
Moving is stressful and expensive and you need reliable services to make sure it goes smoothly, this company does not offer you that.We used this company for moving from Chandler to San Diego because they had a car trailer. We wanted to go with UHaul because they were less expensive but they were out of car trailers and it was important for us to be able to move all our vehicles in one move because we wouldnt be able to go back for a month after the move. When we arrived at Budget they didnt have a trailer for us, despite our reservation. This caused us to have to pay for parking for our vehicle to sit drive for a month and the 12 hours it would take to drive back and forth to Chandler. When these costs are taken into consideration this nearly doubled the cost of rental and we have therefore ask for a full refund.They also gave us a truck with no walk through. It was dirty and sticky but we had to get on the road and they were closing up shop, practically pushing customers out the door. When we got to San Diego that staff was friendly and sympathetic and they told us that they would have to charge us a cleaning fee for how gross it was on the inside but if the Chandler location really didnt do any walk through, we would get that money back.Its been nearly 6 weeks, 7 emails to customer service, 2 responses, and an offer to refund $50.00 of a $500+ rental...
We picked a car the Chrysler 300 on May 25, 2021 and we came from new york. Now we received a letter that We are being charged that for the damaged that we complained about. And after 3 picks they decided to have the car inspected fir the damage. When we picked up the car we had to call after 2 hours to let them know that something is wrong with the car. It took my wife 2 almost an hour and half to speak to an agent from their call center. We told them the problem was it was clocking noise under the car. The agent told us if we need a roadside assistant we said know we want to i form them about the clicking noise and exchange the car. So he gave me the direct number to airport or where we wicked up the car but every time we call them the call gets re routed to the main call center. And spoke to to again and told us that there are no same car at the facility maybe exchange it the next day and we did. When we got there thus have no car but Avis has which is their sister company. Took us a couple of hours til we get the car and told us at the counter that we will get a discount or refund for that day. We called them as soon as we got the letter and after 10 minutes we got an email from Jose that we did not purchased the breakdown insurance so we have to pay. Meaning who ever rented the car prior to is and after us has the breakdowm insurance and cannot charged them and since that we dont they are going after us. We have my call logged on that day that we called them so many times. And they also stated on their email that they cleaned the car they do any mechanical inspection after the return. Why wait 3 weeks to inspect the car and 6 weeks after contacting us. I would never rent a car from this company again!
Rental experience was not too bad although a couple of issues. Car registration was out of date, which could have been a big issue as it was required for access to a military base. fast break was a pain to get sorted through the online system as I have a fast break and Corp account which did not want to talk to each other. Hopefully that is sorted now by counter staff and not a big deal just a convenience hassle.
The worst car rental company I have dealt with. Delayed my pick up time for 2 hours despite having my reservation, did not provide me with the car I paid for, and did absolutely nothing for any of the inconveniences.
Overall we were happy with the service. I was worried about the original car we reserved but then the sales guy at the counter offered an upgrade to a 2021 Ford Explorer for a nomimal upcharge and we were happy. One minor nit was a previous renter smoked in the car. It wasnt that bad but it took a few days for the order to dissipate. Id use Budget again and Costco Travel too.
I mistakenly pulled rental vehicle into 2nd floor parking. They told me where the parking for Budget was. I attempted to drive to 3rd floor. The women at the gate refused to let me go through stating my one and only card with info had wrong license plate. She insisted I park and walk to Budget. After towing my soutcase and bags to where Budget employees should be..theres never anyone on 3rd floor, I ran into two Budget people, explaining situation, the woman attendant stated the man who went to check on the car was the manager for Budget. He insisted I wait there where I met them. I did, he kept giving me the one more minute with his finger. I had a plane to catch!!!!! He disappeared for over a half hour finally reappeared and saw me, once again giving me the one more minute finger. After another half hour I walked downstairs to main office. The line was out the door! So I interrupted a transaction asking what to do, that this manager already held me up for an hour!! The boy at the desk said leave you will get a confirmation email. I had to catch my plane, so I left. The day I rented it I was told I had to pay 250$ for deposit that upon returning vehicle the $ would be returned. I have not received my $ back or a confirmation abput vehicle. I drove it for one hour two trips for a Granddaughters wedding. No damages and filled gas tank. Used 15.00 of gas. Thats it... I was ignored, treated so very rudely and it caused me severe anxiety and almost caused me to miss my plane. I will never use Budget again and I will blog about my treatment!!
Worst car rental experience of my life. The car reeks of cigarettes when we pick it up. They rushed me out the door and added a Damage waiver insurance when I specifically told them I had full coverage. So I was charged $17/day without my knowledge. I filled up the gas right outside of the airport (less than 3 miles away)but when I brought the vehicle back they stated the vehicle was 2 gallons short of full. They added $9.99/ gallon charge. I had to then wait in line for 30 minutes to have to argue the gas charges and be told the Damage Waiver fees were non refundable. Will never use this company or any affiliated companies again.
Well no one was at the Budget seak when I got in, sign said go to Avis. Customer Services at Avis was really good. Car was clean in good condition. The maintenance light was on for the whole week and the washer fluid light was on. Told person at gate when I was leaving to start my week.
3.5 (199 comments)
Review №1
2022-07-15I travel regularly for work and Budget is usually my employers rental company of choice. This rental experience was one of the worst in recent memory. I was given a Toyota Corolla that had been in a collision. The right quarter panel of the front bumper was detached and hanging off the vehicle. The interior was dirty and smelled of BO. When I inquired about switching vehicles, I was told there wasnt anything left, so I had no choice. I had the gate attendant note the damage, as well as the return attendant. I also took photos, just Im case. It seems like the quality assurance just isnt in place at this location. Check your cars carefully upon receipt.
Review №2
2022-08-01I requested a particular size of car , I got to check out they told me their wasn’t that size available anymore. They hustled me into a larger more expensive rental, when I got up to my suv their were plenty of available cars I requested. When we drove off 10 miles in an Engine light turned on that the car needed engine oil or to replace it. I tried calling the number in the receipt , no response. Had to pull in to a auto shop to add oil, every morning the center console was covered in ants and we got bit. Tried calling again so response.
Review №3
2022-04-26Was really easy to pickup and return the car.Great pricing and while it is located at the airport you dont really deal with the airport traffic if youre not already flying in.I was a local rental/pickup and using the airport location cut my bill in half.The keys were waiting in the car, you just get in and go! Returning was even quick and easier. Someone scans your car as soon as you pull up, verifies your email and youre done!Definitely will be using them for all future rentals.
Review №4
2022-03-14Usually five stars, but this time my rental experience was not 100% satisfaction. I picked my car and my Full size full covered car was not available so staff upgraded me for a black Mazda CX-5 with Nevada plates. Long story short, the rear windshield wiper was broken, gas was less than half tank, remote control was also broken and needed to push the door button every time to lock/unlock the car, suddenly the right rear tire protectors separated from chasis, and finally the SUV tended to go right while driving. I had to take the SUV to SAN airport rental hub for an exchange. Got my full size car, no upgrade, and invested 2 hours if my day. I am a business budget user and hope this will not happen again. This time satisfaction cannot be five stars.
Review №5
2022-07-10Ok, After couples days from Im takin the car I drove it back because I got messege to change the engine car oil. So they changed the car for me but again after I drove the car I got message for that (Windshield Washer Fluid Low) Im back to him again and they add the water, after that when I drove the car for one hour I got a message that car ( Maintenance Required Visit Your Dealer). people three they dont care about the customer, and they dont have response for what they should to do
Review №6
2022-06-28This was one of the best car rental experiences Ive had in a long time. I am a Fast Break member and usually still have to wait in the long line to get my car. This time, I was able to go straight to the Fast Break board to get my reservation information and go straight to my car. The car was very clean and smelled great (also something I havent experienced in awhile). The staff was very friendly and fast when I returned my car.
Review №7
2022-05-19The car ran well, but not properly cleaned -- there were water stained marks on the windows and that made driving dangerous when visibility is obstructed by the stains. In addition, my experience at the point of picking up the car was not too pleasant. It was like the assistant was just rambling on a script really quickly. I had some questions on insurance coverage but she was anxious to just get the script going. We finally did resolve the issue on our own, by contacting our insurance company. We found out later that she was actually finishing her shift. I wish she had asked us to go to another counter if she was planning to rush the process. The difference that an initial $900+ compared to $250+ that we eventually paid. Imagine not having cleared the confusion on our own! We would have paid almost $700 in vain.
Review №8
2022-05-13When picking up the car, the rental agent said that she could not rent the car to me because the name on the credit card did not match the name on my driver license. My credit card had my first initial and my middle name while the driver license had my full first name, middle name and last name. She first she insisted that I needed to present a credit card that matched my name to which I replied that it is my name only presented slightly differently on the credit card. She was upset and said that it wasnt my name. Since this has NEVER happened to me before, I explained that I often go by my middle name. She then switched my first name to my middle name, indicated that she couldnt accept the credit card and proceeded to again insist on a credit card that had my name. When I explained that in the many years of using Budget rental, this has never come up. She said she had to redo the reservation and was acting annoyed by the entire transaction. When we got to the car, another person was in the car and said it was their rental. We had to call and agent over to figure out whos car it was, which was eventually resolved. (We both had the same reservation number and parking spot on our slip.) While driving Budgets car, it had a constant engine service required light on and the oil gauge would go on intermittently. I called Budget support and was told to ignore both lights. The Mazda is a very good car but the brakes did vibrate and shimmy when pressed (like they were warped). This leads us to be less enamored with Budget and the training of its agents and maintenance of its rental cars. Hopefully this is just an issue with San Diego rather than company-wide.
Review №9
2022-06-15Quick and easy shuttle from the airport to the rental lot. Friendly drivers!Budget offered us a free upgrade and got us to the rental car within minutes of arrival in spite of the lines. They stayed true to their rental agreement. Returning the vehicle was a breeze and we were back on our way to the airport with PLENTY of time to spare. By far the easiest, most efficient car rental experience weve ever had. They will definitely be our go to rental service when visiting San Diego!
Review №10
2022-05-26Car: Toyota Corolla. Travel distance: San Diego - San Jose.After 5h of driving, the car sensor system suggested a stop at a garage to get a service. This was in the middle of nowhere on highway 5.In Addition, the list of costs are not transparent. I expect a total cost of 180$ + 30%. The receipt I got mentioned 400$. Fantastic! I had Alamo prior to this trip. I booked a car for 6 months. Everything transparent. No hidden costs. Perfect! Sorry BUDGET, but there plenty of space for improvements.Best regards...