We got you covered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Daily cleaning
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
We take care of you
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Rooms are clean upon arrival I had to edit my review due to the way I was treated the second time staying here, the night receptionist would ring my phone 1:3o a.m and when I called back he lied and said some people were playing a game maybe tick-tock, the pregnant receptionist in the day shift not friendly and when asked to change rooms due to a slow drain she was reluctant to do so and I gave the keys back because she gave me a room right in front of the elevator which would be lots of noise hearing people get off the elevator. The washer coin dispenser was not working properly and when asked to clean the room after 3 days of stay no one showed up, I then asked for the linen myself to change my own bed the only thing I liked about this hotel was the person who help with breakfast she was nice and seem to like her job. I will not go back and feel that some Best Western hotels discriminate against some customers.
Everything was up to expectations and more. The staff are very hospitable and clearly cared about their work. Id love to stay here again on my next visit.
This hotel was decent. The staff when we checked Was Friendly. They didnt allow dogs but I had my service dog with me and the second night we were there the night staff was rude when I asked where should I take her to use the restroom, he told me anywhere but here, with a rude look on his face. We were on the top floor and they were doing some kind of construction on the roof which was a bit annoying. Air conditioning in The bedroom was cool but the living room stayed a bit warm, made it uncomfortable. Not saying I would never stay there again but if I ever do Im hoping the next stay is better than the first.
It’s convenient location but the front desk is kinda rude. They can only serve housekeeping in the morning and room is kinda old.
Not super happy with this choice but it is what it is. We made the reservation while on the road and didnt realize that the rooms would smell like weed and that other patrons would be smoking it outside their rooms. Also, the location wasnt the best and they only had a walk-up window when checking in or out. No breakfast was served. Also, the wifi was slow.However, the room was clean and everything inside worked. There is also a pool for guests to use. You cant fault the business for the area surrounding it. Unfortunately, places change and sometimes not for the best.The worst thing about the stay is that someone backed into my car overnight. Maybe it was partly due to the tight parking spaces.So, between the pot smokers and someone hitting our car, not the best experience. However, the room was clean and comfortable.If you just need a room to stay in overnight and you arent particular about location, this place works. But if you are, I would keep looking.
The rooms were great, clean and comfortable! the beds allowed for a great nights sleep. our only regret was we couldnt stay more than one night.
This is definitely not the usual Best Western. its a below standard one, like a motel. its a fraudulant claim that its 3-star hotel. should be 1 star motel.
This wasnt the best place Ive ever stayed. But it was clean. A bit noisy.
Positive: Easy to get to, great breakfast, nice staff, comfortable bed, felt safe.
I enjoyed the stay. The room was large and comfortable, having 2 queen sized beds. There is also a laundry room at $2.00 per wash and the same to dry. I would definitely stay here again.
Positive: The morning breakfast host was the best! Negative: the room needed to be dusted
Good place nice spacious rooms. Only downfall was the AC not working and used towels in our closet, weed and trash in the pool area.
This is not a 3 star hotel. Stayed in the King Suite. TV and Internet didn’t work. That happens at times ok. Then not enough linens. They ask me to pick them up (that’s a two star set up) then at night while in bed, my daughter discovers that there is no toilet paper, they set a roll on the sidewalk outside the lobby, I had to get dressed, go down three flights of stairs walk across the parking lot and pick up the roll off the sidewalk.The pictures are deceiving. It maybe was a nice place at one time. But shady characters smoking pot in the parking lot outside your room, with no internet- TV OR customer service. Is a deal breaker.If they were listed as a two star hotel at two star prices, I’d have shrugged most of this off. But three stars comes with a specific level of expectation.
We had a nice stay. The room was so spacious, clean and well designed. Lots of parking. Very quiet room . A nice sushi place right across the hotel. Breakfast had quite a selections which included hot food and fresh cut fruits. But the breakfast area was kind of cramped. Love their 24/7 beverage station! Couldn’t find anything bad with this hotel. I will return next time when I visit LA.
Dont ever stay at this hotel! We opened the sleeper sofa and there was food all over the bed. The rooms smelled and the staff was very unwilling to accommodate. Didnt use the pool, but just looking at the scum on the bottom was enough to make us not want to use it. The owner should be embarrassed by this property and its staff. They priced gouged. We moved to a suite in a Marriott property for much lower rate that included a real breakfast, not fake eggs and microwave bacon!
So economy hotels often come with a negative connotation - sometimes deserved, sometimes not.I have to say this hotel doesnt fall into any of them and I was pleasantly surprised. We needed to book a room late night in something of an emergency situation and the staff took great care of us and even helped us extend the reservation when the situation called for it. The beds were comfortable and the room was very serviceable. Helped us to relax given what was going on in our lives at the time.And the complimentary breakfast was one of legend when it comes to chain hotels. So many options and it was all good. The attendent, Arlene, was extremely helpful, nice, and even offered to get me something to help carry the food back to my room. She was awesome.I highly recommend.
Personally I liked it very much , it was pleasant and very chill (for those like myself appreciate tranquility)😌 the location is also convenient very close to the freeway and as curious as I was exploring a few blocks up to my surprise there were plenty of stores and fast food chains and the closest grocery store was sprouts thats if you dont mind traveling a few blocks across town to shop 😉 but other than that! This place is pretty cool 😎
Room was clean and well decorated. The air conditioner was a remote controlled unit. I had to google the manual to figure it out. The breakfast was great!! The server was super nice and very helpful. The pool was decent, but the jacuzzi needs a good cleaning. All the staff were friendly and helpful.
Great room. blow dryer did not work. the room we booked was plenty spacious. would stay again
We stayed five nights and enjoyed coming back to a clean room and comfortable bed each night. The staff is friendly and on top of things. The breakfast is really good with a lot of choices. Arlene keeps it well stocked, clean and shows pride in her work.
Dont sleep on this one. Had a very nice stay. Rooms are clean and the bed was very comfortable. Breakfast had a very good variety and the staff at the breakfast bar were very nice. Went out of their way to make sure you enjoyed your breakfast. Would definitely stay here again.
Very comfortable hotel with good location. The rooms were nicely appointed and were very comfortable and quiet. The staff was more than friendly and went out of their way to accommodate my needs. My only complaint is the same complaint I have with most things in this part of California, price. While this is an amazing place, its not any more amazing than a lot of $80-$100 a night rooms Ive had in other parts of the country.
Positive: CLEAN AND QUIET,MOST APPRECIATED LEFT AND ITEM IT WAS FOUND BY HOUSEKEEPING THUS I WAS ABLE TO ARRANGE TO RETRIEVE IT WHEN I RETURN TO PASADENA.
This hotel tries to be top-notch, but its location fights against that facade. I saw several questionable individuals walking around outside of the property and even experienced a stabbing a couple of doors down from my room. Luckily, it was not a vagrant from off of the street, but a dispute between a guest at the hotel and a family member. The lobby is very nice, the breakfast was very tasty, and the rooms are spacious. However, the whole experience was tainted by that incident. I know it is not the fault of the hotel, but maybe more discretion should be taken when allowing people to stay there.
I hate doing this. The hotel was great, all the employees were great except one. Now, realizing this was actually my fault. I left some keys to some of my customers files in the room. The hotel was able to find the keys. I gave them a credit card to mail them to my client. Its been two weeks and guess what. they say I gave them an incorrect address and they were returned in the mail. But no one charged my credit card. Wouldnt i have seen a charge when they sent them out the first time?
Service was good. Room was comfortable. Good area!Left my sliding door open all night and the attendent in the am she called me to inform me of that! I thought that was AWSOME of her. Ty.All the way from Denver CO! See you again.
We stayed from the 30th of June to July 6th. We were very happy with our stay. The rooms were very clean. Beds were comfortable. The people who clean the rooms work very hard. The breakfast was very good. Hot breakfast every day. All the staff was wonderful. You can tell they take great pride in their work.Will stay again.
Loved the breakfast. They had many options. Our favs where scrambled eggs, Turkey bacon, and my boys loved the waffle maker! The staff was very nice, Clean rooms. Overall experience was great!
I love this place. I travel through here for work about once or twice a month. Its sparking clean and the staff is always thoughtful and courteous. I really appreciate Arlene, she takes great pride in her job at breakfast - which is complimentary btw. I recommend the Suite myself. The location is perfect for me since I can get to most areas I need to be within an hour. I usually arrive for late check in and thats never a problem either. Parking is tight but I can usually see my car from my room. Ive never had to park on the street. Theres a shopping center nearby with Panera and ralphs. I would recommend this place to anyone who cant tolerate anything less than excellent hygiene in my accommodation.
Positive: Nothing Negative: Terrible fight between teen agers at 1:30am. 100 teens on the stairs running around fighting and very noisy police had to come in 7-8 cops were on the scene
One of the best hotels Ive stayed in for some time. Clean, modern rooms. Very friendly staff. They were very accommodating and went out of their way to ensure our stay was comfortable. Arlene was phenomenal, she prepared a wonderful breakfast experience. Always making sure the food was fresh and plentiful. Bonnie made our check in and check out process very smooth. Cant wait to return to the Pasadena area soon as I know where I will be staying.
We selected this place in Pasadena for our family to stay while visiting CA for the Rose Bowl. I had reviewed online review on Trip Advisor prior to booking.We found the hotel staff to be very nice and helpful. The room was clean and even though we faced the street, noise was minimal. Breakfast in the morning was great.Parking spaces are tight. Just have to watch pulling in and out and Wifi was spotty at times.This was a nice clean property that got the job done for a short visit during a popular weekend.
Excellent value. Clean room, quiet hotel. Much cheaper than similar hotels in the area. People were super nice. Also, the entire place was very clean and the breakfast area was especially clean and organized. Food was fresh and hot. Even the coffee was great.
Place was pretty clean, MOST staff not understanding basic english. Breakfast was GOOD, but Arlene made it wonderful. Sweet, clean, helpful just overall great person. If i were to stay in Pasadena again would def consider staying here again.
Always come back to this place for a reason !! Always clean and very friendly staff !! Eli at the window is the best and takes care of you like a friend not a customer. Suite rooms are a must and the best around !! Breakfast is ok due to Covid it’s not the same but doesn’t stop me from going there .
+ Breakfast was very good for this quality hotel.(Arlene on buffet was very helpful)- The shower was broken, there were very few water coming from shower. Taking a regular shower took 30minutes instead of 5 because of this problem.- The heater and refrigerator was working so loudly(since they are oldu), i was unable to sleep so deactivated both.- Did not like their sheet arranging. it may be very easy for them but slips very easily.To conclude, the hotel needs renovation, i will not prefer it again
Excellent location for what we needed; we had tickets to see U2 at the Rose Bowl and this hotel was perfectly situated. We really like the Best Western brand and this particular hotel did not disappoint. The check in staff and the breakfast staff went out of their way to make sure we had everything we possible needed. While the outside of the hotel may not be the fanciest; the comfort of the room, the convenience and the price made it a great choice. If we ever have need to be in Pasadena again, we would not hesitate to stay again at this property.
I booked two suites for my nephews wedding. Nice, clean hotel in very convenient and yet relatively quiet area. Hotel lobby, dinning room, hallways and rooms are clean and comfortable. Staff was very friendly and helpful. Jose did an excellent job making us feel welcome and answering all our questions. Thank you, Jose and hotel staff! Everyone in my family was very happy with our stay. Thank you!
Reservation was messed up. Was told at midnight I did not have a reservation even though I had an email with a reservation.Once in the room, the pullout couch did not have sheets, and when asked for them was told they do not provide them (why is it a pullout couch then?). Was given a blanket after insisting I needed something to sleep under.Living room portion had no window was depressing.Breakfast was good.
We enjoyed our stay at the BW Pasadena Royale Inn and Suites. The location was perfect for exploring LA by metro rail and visiting the Huntington library and gardens. Room was very comfortable and well decorated and quiet. Hotel staff was very polite and helpful. Breakfast was excellent. Car parking was very convenient. Would strongly recommend this hotel to other travelers.
The room was very neat and clean, with nothing out of place. Parking was easy to find. The front desk people were very friendly and the complimentary breakfast was one of the best free breakfasts Ive ever had.
Seemed clean...we didnt stay, but was visiting friends from out of town. They stayed there. We spent time talking in their one bedroom with sitting/living room. I think they recently remodeled and things look new and clean for a budget motel.
I was very pleasantly surprised at how quiet the room was given the close location to the 210 freeway. Bed very comfortable. Easy access on and off the 210. Not a great neighborhood but a very satisfactory place to spend the night in the middle of a long drive.
Great stay! Friendly staff. Amazing breakfast! Arlene does a great job and greets everyone every morning. We had a fantastic room, almost a suite.
The room we stayed in was nice, beds were super comfortable and the free breakfast was honestly the best free breakfast Ive ever had staying at a hotel. However, Im giving it a 2/5 because we couldnt even park our own car in the hotel parking lot. We stayed one night for the ed sheeran concert and there was no parking in the hotel parking lot. We only had 1 car and when I talked to the manager or owner guy he said he was trying to accommodate everyone and some people had more than 1 car. Every hotel Ive stayed in has a rule that one car can park per room and the other can either get a guest pass or has to park elsewhere. I spent about $300 on our room including security deposit which I booked months ago and we couldnt even park in the lot. RIDICULOUS!
Very nice hotel in a location close to many of the attractions in/near Pasadena (Huntington Library, Santa Anita racetrack). The rooms are clean and the suite we were in was spacious. Front desk staff were friendly and helpful. The breakfast here was very well-stocked and an attendent was always there to make sure guests had everything they needed.
Upon checking in the guy was very nice. He was very thorough and wanted us to know how progressive and hip and cool they were at pasadena royale... Yes, the hotel was obviously going through renovations. The rooms were very nice and comfortable. It was also very quiet. The breakfast was above regular complimentary breakfast. They had a good selection and the attendant was very nice.
Clean, friendly and close to downtown Pasadena. The staff are just great. Breakfast is typical but Arlene who works breakfast shift is just a wonderful representative for the hotel. Great customer service. I stay here when in Pasadena on business. Wish the pool was bigger and I always stay on second or third floor.Recommend for people traveling or needing a moderately priced place to stay.
My granddaughter and I had a wonderful stay at this hotel. It is very clean and comfortable, the staff was great and the breakfast was really, really good. We will stay here again for our next visit to Pasadena.
Staff are very accomodating. Exterior might need a little updating but the guest room is comfortable. Serves its purpose if you just need a place to sleep while on business/vacation. Room is quiet even though the hotel is located along busy road.
Area seemed a little shady, even moreso when we caught a glimpse of the motel. Their logo was not on the building, but the gray shadow of where it belonged was there. Check-in was smooth and painless, the young man was swamped at the time but remained calm and pleasant. Once we got inside the room we breathed a sigh of relief. The inside was really nice and clean, modern fixtures, plush beds, clean carpet! Were had trouble with our TV, turns out we just had to connect a cable for service. We had called front desk and he had arrived at the room promptly, just as it started to load, he was very nice and understanding about it. Overall nice stay, parking is kind of cramped.
Nice hotel room and relatively clean. Hot breakfast consist of DIY waffles, a pancake machine that you choose how many and they pop out. Along with the usual Bagel, bread cereal and some fresh fruit. The only downside and reason I couldnt give it 5 stars is because of the parking and its tight parking spots.
It was not my first stay at this conveniently located and reasonnable priced Best Western. Recently refurbished the hotel is in a very good condition, clean, rooms are pleasant and the staff efficient and welcoming. I would not hesitate to stay there again if I travel again to the area.
Great location, friendly staff and good breakfast. Rooms are clean and spacious. Only glitch was the fire alarm beeped woke us up in middle of night. Likely needed new battery. Staff fixed the problem.
Decent, fair for the price. hotel staff very nice. bed hard as a rock. everything else very good. very decent breakfast. homeless all over the street...but that is California, period.
This motel has the absolutely best free breakfast of any hotel Ive stayed at. I try to eat a healthy breakfast, and the food here is perfect. There are bowls of fresh cut up fruit and whole fruits. There are fresh blueberries , other berries, and cut up strawberries to sprinkle on my cold cereal along with granola and other healthy items to put on the cold cereal. There are many flavors of yogurt and several kinds of pastries and breads. Of course, they also have warm eggs, bacon, sausages, etc., which I dont eat. The breakfast attendant is always bustling about keeping all items filled and the tables clean. Because of the breakfast, location, and service, its the only motel I will stay at in Pasadena.
Excellent stay! Hotel was quiet and relaxing. Everything was extremely clean and everything was in working order. Staff was very friendly. Id definitely stay here again the next time I am in town.
I had a very positive experience at this hotel. Room accommodations were very nice with new furniture, fast Internet, quiet room. The staff was very friendly and they had a great complimentary breakfast. Very enjoyable experience!
The front desk is understaffed, the people are undertrained though pleasant, the breakfast is ok at best, the room, which was their best handicapped accessible room, was not accessible and the shower was actually dangerous. The room was overcrowded with furniture which made it impossible to move around in a conventional wheeelchair without help.The one star is for the Wi-fi, which worked well.Its also not in the best neighborhood. Will never stay there again.
Read all reviews before booking this place! worst place i have been !!! dont come here !! no cleaning and when I asked for toilet paper I was not given. just awful
Good price, close to freeway. But my room has A/C that drips water; after complaining to staff they suggested turning it off for 30-45 min. Tried that, still dripping water.Bugs/insects are in the room after each cleaning.Hotels can be noisy.
Got a free upgrade to a suite but was also called at 7 am an accused of smoking in the room. :( But the pool was open and the spa was great too.
Good location, friendly staff, free parking, fast wifi, decently quiet (good AC/heating unit, not noisy). Prices were fair and included a good breakfast. Only complaint is the lower water pressure in the shower.
A great hotel. Our room was clean and comfortable. Breakfast was enjoyable. We will definitely be back if we are ever back in the area.
The parking spaces are really tight. If you have a minivan, youll have to park over the line and still risk getting your doors dinged. They also messed up our reservation. Instead of having two beds, were stuck with a horrible, uncomfortable pullout sofa bed, for the same price.
Just no, man lots about it was not great, the hotel more near the target is a better investment for a hotel, so much better
Best place,excellent,clean,good breakfast and the house keeping are wonderful,they keep your room clean at all the time.I recommend this place I have a memorable experience the 11 days I stayed there.
Comfortable room. Very clean and well stocked everyday with coffee, towels etc. Bed was very comfortable as well. Even though I was located next to the parking area it was relatively quiet.
I can always count on having a neat room at Best Western.I prefer staying at Best Western when ever there is one in the area that I need to be at. This is because, I know what to expect from Best Western, mainly - feel SAFE. The price is very reasonable. Good service from the staff - is the norm.
We enjoyed our stay during our visit to Pasadena. The rooms where very clean an staff was very friendly and helpful. I must add the breakfast was delicious😊
When we arrived at the hotel. We check in and head to our room. As we walk into the room we see that we have 2 beds instead of a king. I head back down to the office and they say that it was over booked and that they are actually updating us. But 2 smaller beds when we only need one doesnt sound like an upgrade. They refused to help us or apologize. Saying its our fault when we booked it. Terrible customer service.
Very accommodating staff, rooms were comfortable, but tub drained a little slow
Clean quiet place big rooms
Lovely jewel of a hotel, conviently right of the 210 freeway and less than 15 minutes by car to South Pasadena. We were extremely please with our room arrangement and all staff we met were friendly and helpful.
Experience with staff was so miserable, its hard to believe its a Best Western. When I checked in with my wife and son, the front desk person said that I had to pay $10 extra per person, as my reservation only had one person on it. I said that was surprising because it didnt say that in the app; because thats a policy more associated with a one-star flophouse than a three-star chain; and because who would check in one person to a room with two queen beds? He told me that I was free to stay somewhere else. I found his sudden, inexplicable hostility to be so far beyond my experience and decorum, yet I looked on the app to confirm. I discovered that they had so much extra inventory that the $125 room that I had booked was now only $34! So I asked about his cancellation policy, and he said, youre free to cancel, but were keeping your money. As crazy and rude as that was, it was to get stranger. That night, I decided to stay at a friends and my wife and son stayed there. The next day, I stopped by to take my son to lunch. I went in the room, and a few minutes later, there was a knock on the door. It was housekeeping. The woman asked me, Did you take my Windex? I was flummoxed. What? Did you steal my Windex? I assured her that I did not, and she gave me a side-eyes look.The room wasnt bad at all. My wife said the breakfast was good. And if you reserve the same day, you may get it for $34 - which is about on par for the treatment youre likely to receive. But Im kindof surprised that a Best Western had employees that were that hot-tempered and obnoxious.
We checked in kind of late, but thank God we found a parking spot in front of our room. The lot was full with some guests double parking behind our cars. making it difficult to back up in the morning. The room was ok, but the door did not shut properly, but looked shut. You had to push it to latch it. Also, the A/C was blowing on our face throughout the night. The breakfast was ok.
I deserve a refund due to the fact the room for rent was dirty. The maid had her cleaning station right in front of the room but the room was still dirty. I should have received a extra night stay but the concierge didnt comply.
Service was great, check in and out was quick and easy, rooms were clean and beds were comfortable. The only complaint was a tiny parking lot with really narrow spaces.
Everything was great up until Monday morning we walked out the door to leave and the maids ahead been moping the entire level with no caution sign anywhere in sight! Both my daughter and I both stepped out the door and and fell right down because the floor was so slippery. The ground is black so when they mop it you cant tell it wet. When coming back upstairs after breakfast (wasnt good to begin with) we got to the second floor which was being mopped all over again for some reason. My 4 year old feel on her head again from the ground being so slippery, I caught myself this time but all 3 of the maids saw it happen. Not one of them asked if my screaming in pain child was okay! Not one sign saying wet floor! And when I said something to them about having a sign and doing this when its hot so it dries faster they looked at my but never said a word. I then got frustrated and told them how they should be fired before the hotel gets sued because of them and one of the ladies that was moping came right over to our room door and mopped right in front of it to be petty and watch us all slip again? I was so disappointed I have never seen such disrespectful employees at a best western! These 3 ladies were the rudest and uncompasiaonte people to watch a 4 year old fall and hit her head twice because of their mopping and no signs! Will never be staying here again after this level of unprofessionalism!
Everything about this hotel including price was absolutely perfect! One of my favorite spots when I need a quick last min getaway
A bit far out of the city proper but comfortable. Nice, pleasant and helpful staff. The rooms were comfortable but not plush. We enjoyed our stay.
Staff were friendly and welcoming. Wireless Internet dropped so many times I needed to use my Smartphone.... VERY DISAPPOINTED! Breakfast was at best - standard. Very clean motel. I would consider staying again if the Wi-Fi got resolved.
Staff were very rude and not helpful. Requested ground floor for handicapped person got 3rd floor
The receptionist was awesome, very kind and welcoming. The rooms are alot nicer than you may think. The breakfast buffet is also really good and alot of variety.
Stayed two nights, nice quiet area, walking distance from a couple of restaurants. Provide complimentary breakfast with a nice selection of breakfast staples. Nice room, clean and fairly quiet
Staff was friendly and very helpful. We would definitely stay here again. The only thing that was a problem was that their thermostat was too complicated for me. The free breakfast was awesome also.
This is an older property but in good repair. The rooms are large and spacious. The hot breakfast is very good.
Great hotel relatively close to Pasadena downtown. Good facilities - pool and wifi, great breakfast. Lovely friendly and welcoming staff. I would thoroughly recommend it.
Fairly clean but the area is a bit sketchy. Just be sure to lock your possessions in your room and everything will be fine. Decent for a quick cheap stay.
Ive stayed here a few times and never had any problems. The beds are pretty comfy, the staff are nice, and the rooms are clean.
Cable has a little bit of channels but host Haily was extremely helpful n polite at the Pasadena location. We were comfortable there . Thank you.
Great hotel, confortable rooms and excellent personnel willing to help. The rooms are big with a great bed. The breakfast service is available, fair variety of food.
Positive: LIGHTS WERE BRIGHT IN ROOM WHEN USED,MOST IMPORTANTPLACE AND ROOM WERE QUIET. Negative: REFRIGERATOR NEEDS DEFROSTING,DIFFICULT TO OPEN FREEZER AREA.
Safe and clean. Easy access to stores and freeways. Relatively low cost. Secure free parking. Good bathroom arrangements.
Great room- King suite. Quiet from road noise because have bedroom door. Worth the extra $10. Clerks are very friendly and responsive. I will definitely return.
The scrambled eggs were perfect.
I will never stay at this hotel again. No internet that works, an ice cold spa, a scary elevator ride, holes in the walls that had not been patched or painted, and all at a price thats almost what I would have paid at a MUCH NICER hotel. Extremely disappointing.
If you are looking for a clean room, quiet sleep, and friendly staff at reasonable rates, the Pasadena Inn is your place. Free WiFi, free parking, and a free breakfast add to this bargain. With easy access to the 210 Freeway downtown Pasadena is only minutes away or if you prefer, you can travel down Colorado Blvd and see an inventory of nearby restaurants and shops that can supply your every need.
Woke with bed bug bites. Could there be anything worse at a hotel? Will now have to make sure my suitcase and clothes are bed bug free so that I dont bring them home and infest my own house! Super disappointing.
Fantastic stay and staff was extremely helpful and friendly! The room was clean and breakfast was great!! Would recommend this hotel.
Conveniently located near the freeway and restaurants. Our room was exceptionally clean with great lighting and nice features. Felt like it was a great value.
Lets just say I have stayed at worst. The rooms we clean but maybe a little worn out. This building is old but the inside must have been remolded at some point in the past few years. For the price well you get what you pay for and for the price I would say in this case its a little better then most rooms at this price.
Wow! Where do I began. This is a first time occurrence and certainly hope the last. The employee at this location deliberately withheld my room type and downgraded me to a different room. I submitted numerous complaints to BW Customer Relations, submitted a review to the GM, Harry Monga and to my surprise, Harry Monga refused and did everything in his power to refute the facts as they were and denied any wrong doing on the part of his hotel staff. What is even more surprising is his lack of education. It was shocking that he does not know how to form full grammatically correct sentences. I had to remind him it is SUITE, not SUIT. Scary coming from a person who represents a hotel. Not too sure what are the educational requirements to become a general manager at this chain. I know nothing will ever be done but what I do want to do is educate the public. Since these hotels are individually owned and operated, if you feel that you experiencing unethical behavior, speak out, let your voice be heard. I am sure I am not the only one who has had unusual difficulties with this place. Contact Customer Relations. I am sure if they have enough complaints, they may have their contract to operate as a Best Western terminated. This goes far beyond having a general bad experience. These people are unethical. This GM and his employee are pathological liars. They do not care about its customers only how much money they can make. If you ever experience extreme unfairness from this place or any other independently owned hotel, make sure your voice is heard. Enough complaints will prompt extreme action.
Nice clean hotel. The staff is very friendly. The complimentary breakfast is very nice. I would definitely stay here again.
Staff nice and friendly. Clean. Shame the lift was not working as we were on the third floor. Be handy to have information about local places to eat nearby available for overseas visitors.
Very friendly staff,. Great room. Comfortable, clean, and neat bed and bathroom. Most of all, great price.
Great, thus far.There was a breakfast bar and to go service, ECT. The room was nice and cozy, nice and comfortable. The outside is a little decieving.
Great value for the price. Good breakfast and nice staff. I have stayed there 3 or 4 times and have had a pleasant stay each time.
Great place for the price. Large, clean rooms, full breakfast, easy off and on to the freeway and close to the LA Metro if you dont want to drive.
Very clean,Charly customer service front desk was very helpful and give us a great customer service, some people was very noisy can sleep in morning stop by continental breakfast was very good
Simple, inexpensive, clean. It is an economical place dont expect luxury.
Nice spacious suites with roll-away option for 5th guest. Kind and helpful staff. Great breakfast!
Shady location, felt unsafe, front office locked and closed upon arrival at 8:30 pm and had to ring night bell many times until someone arrived and told he was helping a guest in their room, then tried to contact front office in evening several times and still no one replied, when asked about this in am was told helping other guests in their room
Nice room, friendly staff & great hot breakfast. Will definitely stay here again!
Nice comfortable place to stay
Our room was clean and more spacious than I thought it would be. Great experience for an affordable price.
Fantastic! We arrived early and the room I originally booked was not ready so we received an upgrade! Great room and wonderful staff!
Its a great place to stay with a few friends. Beds are comfortable. Showers are nice. AC works amazing.
Breakfast was very good, lots of variety, big beds and comfortable. Nice and clean, so far so good.
Beautiful hotel, top-notch staff, and everything you need and more for a truly delightful hotel experience. I look forward to staying again.
Rooms are spacious and the beds are comfortable. The free breakfast was better than I was expecting.
Good price and service. Located on Historical 66 road. Breakfast was good, fresh berries and fruit. Free guest parking available
Lovely room and delicious breakfast . The staff were personable, knowledgeable, and very helpful.
Staff is very friendly and helpful. Rooms were very clean and everything operated properly. Good location.
I like their breakfast and the price is excellent. Can’t find a cheaper option with same level of service it provided.
The room was very clean, staff was friendly. Room was spacious as well. No complaints.
Always a good value - free parking, free WiFi and a free good hot breakfast.Rooms updated which makes for a nice stay.
Good customer service. Bathroom need some renovation.
Clean rooms , quiet area. Good breakfast. Friendly and helpful staff.
Clean quiet respectful staff laundry room useful storage areas in room good rates.
Very clean room, walking distance to great restaurants and other places, great service.
Clean and quit excellent breakfast rooms up to date and excellent staff that looks after your needs!
The air ventilation system has a weird smell and the rooms are slightly loud. Its pretty good considering the price.
Very clean, nice rooms, good value
Its an average room, but its good for the price.
Very nice hotel with a friendly staff. Comfortable bed and amenities in room. Would recommend.
Staffs: friendly and helpfulbreakfast: greatroom: cleanspace: okinternet spend & availability: ok
Clean but not clean.The sheets were clean, but the walls, carpets and doors werent.
Cozy room, have microwave, fridge, hair dryer, coffee machine, nice price with Free parking!
Outstanding! The room was practically brand new. It was clean, comfortable and quiet.
This was great Hotel for me. It was convenient for the place I had to attend. The service was great also.
Clean rooms, friendly professional staff and great breakfast!
The property is very well kept, every time I come to stay at the best Western royale I always see that it is very clean.
Great breakfast, great staff, room was clean and everything worked. Definitely be back!!
Fantastic staff from front desk to housekeeping to the help at the best breakfast choices available.
Rooms are very small and darkExpensiveFree parking and alot of places to park if u dont come late night
Very satisfied. With everything, we see you soon guys. Of course we stay at this hotel many times more.
Nice room. Good breakfast. Convenient location. Cost effective.
Nice place to be good location and clean rooms.
It was all right. Rooms were spacious and clean, but little customer service to speak of.
Very clean, friendly staff, good AC, very good bed. Excellent.
Not bad for a place to crash for the night. Quiet neighborhood
Good breakfast and friendly staff. Currently undergoing renovations so kinda busy, but nothing dealbreaking.
I had family visiting there and just visited the hotel. Very nice suites, close to the Metro Gold line and the Huntington Gardens
Beautiful rooms, very updated. Beds were very comfortable
The rooms are so nice and the breakfast is pretty good as well.
This place is Great.Room is clean,neat and odorless.Staff is very friendly and helpful.I would definitely book here Again.Thank You BWPR.
WiFi is utter garbage here, but room service is fairly good, even if they dont speak English most of the time
Great place, hiwever afternoon desk personnel not friendly. Morning desk staff and personnel were very professional and helpful
As a Dimond Elite customer, there always accommodating, and professional.
Very nice property with attentive staff and close to everything! Will stay here again.
So far its clean and quiet and wonderful customer service.
Great breakfast nice rooms ect im satisfied
Everything was perfect. Room was clean. Front office staff was friendly.
Great service kind of old rooms, Good value.
Great breakfast!
Very nice. Accommodating staff and clean room.
Helpful staff, good breakfast and clean spacious rooms!
All the staff is extremely helpful and friendly, and the breakfast is exceptional!
The room was very clean! The staff is polite and helpful.
I will come back and stay again. It was quiet to get rest and clean too.
Nice place, better than extended stay
Staff are super friendly and helpful. Parking is free and location is good
Excellent breakfast service and front desk personnel.
Nice accommodations. Very friendly staff. Convenient to family.
Beds are hard. Staff is friendly. Not too difficult to find,right off the 134 Ventura fwy.
Rooms are great but breakfast is repetitive.
Excellent location, good breakfast, excellent service
Rooms were updated and very comfortable.
Excellent location; friendly staff and good breakfast
Good place to crush. been here many years. still satisfied like always.
I would like to emphasize the kindness and professionalism of your waitress, Mrs. ARLENE!
Standard room but very nice and quasi luxurious
This is a very clean hotel and the staff are very nice
This place looks like its been recently renovated so it looks and smells clean.
Great locatíon. Good price. Excelent breakfast.
Very nice property, especially when they offer the lower rates.
Staff is amazing they care and it shows in their interacting with the guests.
Very nice property. Helpful friendly staff
(199 comments)
Review №1
2022-05-26This is a very nice hotel for business or vacation. It is reasonably priced and close to Los Angeles and the San Gabriel Mountains. The rooms are comfortable and clean with microwave and refrigerator. The water pressure in the shower is good and wifi is decent. The breakfast staff person was awesome. I recommend this place!
Review №2
2022-07-05Reasonable and standard rooms. Has two closets for the 2 queen bed. Towels are small, and thin. Toilet is powerful but loud. AC works well, but make sure to move the curtains behind it so that the cold reaches the room. Beds comfortable, but if you have people getting up a lot at night it will make noise. Never heard neighbors, so I assume that the walls are fairly soundproof. Never heard the freeway.Breakfast was pretty good, standard continental stuff. Eggs a little too salty. Very nice breakfast attendant. Not many locations to walk to. Has a pool, but I never used it.Overall an above average hotel, and I would recommend it.
Review №3
2022-06-29If youve been in Southern California this last week of June, you know how horrifically hot its been. Unfortunately, the power had gone out two days in a row in Altadena, and I couldnt take the heat/lack of electricity anymore. Especially since the outage repair had no definite end in sight.Rather than remain cranky, I opted for some self care and booked a last-minute room at the Best Western Pasadena Royale Inn & Suites. Check-in was smooth and my room was clean and comfortable. I swam in the sparkling clean pool for the remaining hour it was open. Beyond grateful for cold, effective air conditioning, I slept peacefully the entire night.Breakfast service was what made my experience at the Best Western stellar. Elise was on duty, and she is extraordinary. Her enthusiasm, attentiveness, positivity and friendliness is absolutely genuine. You can tell she enjoys interacting with the guests. In fact, all the staff I encountered went out of their way to ensure I had a good experience.Thank you, Best Western, for helping me cool off, relax, sleep well and smile the next day.
Review №4
2022-06-20Wasnt in the area for pleasure but its not a great area so Im not sure why anyone would be. The room was nice looking enough and had coffee, a mini fridge and a microwave but the AC didnt work well and it made my friend and I feel sick after staying there. It was not the nicer location than the Best Western right next to it (weird) but about $20 less, staff however was friendly and knowledgeable.
Review №5
2022-03-02I travel back and forth alot between Pasadena and Redondo Beach. When I stay in Pasadena I get 5 star service EVERY TIME. The hotel has a convenient location right off of the highway, close to restaurants, and grocery store. The house keeping staff is incredibly meticulous. The rooms are always spotless, the mattresses are super comfortable, and the staff....I absolutely cannot say enough about their staff. It does not matter who is working on any particular day or night. Any issues or need will be meet properly and efficiently. An entire staff of a hotel being this great starts from the top and has that trickle down effect. From Erika to Eli and the rest of their subordinates it is a successful team effort. This place is a hidden gem with great rooms from the single to the suites. Its the only place I stay when Im in the area. Congratulations to Erika and her crew. This is what service is supposed to be like.
Review №6
2022-02-05Love this hotel! Staff are very friendly and rooms are clean. Me and my fiance stayed here twice already. It feels like home when we visit California. We will be coming back again to stay.
Review №7
2022-07-01The room left a lot to be desired and so was the service. There was none. No room service, no bellboy. But the vending machine machine takes credit cards!
Review №8
2022-03-29Hair dryer did not work in room, shower was a bit dirty on the walls and hair was left over in the room from the previous guest. Wouldn’t recommend unless it’s just for a night. Breakfast is a honey bun and a bottle of water. TV remote had a broken volume button and the painting was sitting in the corner of the room I was assigned. I’d like to add I was charged a damage fee for a hole in the wall and the painting on the ground that was there when I got there and I took pictures and reported it and was told they knew. Yet they still charged me. It was just $100 but very unethical and I’d never stay there again. Not worth the cheap rate AT ALL
Review №9
2022-06-16Positive: Front staff was helpful and friendly. Room was clean and reasonably priced.
Review №10
2022-03-21Nice size room. Room was very clean. Staff was very helpful and welcoming. Area is whatever, but they cant help that.