Best Western Pasadena Royale Inn & Suites in Pasadena

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(199 comments)

Review №1

2022-05-26

This is a very nice hotel for business or vacation. It is reasonably priced and close to Los Angeles and the San Gabriel Mountains. The rooms are comfortable and clean with microwave and refrigerator. The water pressure in the shower is good and wifi is decent. The breakfast staff person was awesome. I recommend this place!

Review №2

2022-07-05

Reasonable and standard rooms. Has two closets for the 2 queen bed. Towels are small, and thin. Toilet is powerful but loud. AC works well, but make sure to move the curtains behind it so that the cold reaches the room. Beds comfortable, but if you have people getting up a lot at night it will make noise. Never heard neighbors, so I assume that the walls are fairly soundproof. Never heard the freeway.Breakfast was pretty good, standard continental stuff. Eggs a little too salty. Very nice breakfast attendant. Not many locations to walk to. Has a pool, but I never used it.Overall an above average hotel, and I would recommend it.

Review №3

2022-06-29

If youve been in Southern California this last week of June, you know how horrifically hot its been. Unfortunately, the power had gone out two days in a row in Altadena, and I couldnt take the heat/lack of electricity anymore. Especially since the outage repair had no definite end in sight.Rather than remain cranky, I opted for some self care and booked a last-minute room at the Best Western Pasadena Royale Inn & Suites. Check-in was smooth and my room was clean and comfortable. I swam in the sparkling clean pool for the remaining hour it was open. Beyond grateful for cold, effective air conditioning, I slept peacefully the entire night.Breakfast service was what made my experience at the Best Western stellar. Elise was on duty, and she is extraordinary. Her enthusiasm, attentiveness, positivity and friendliness is absolutely genuine. You can tell she enjoys interacting with the guests. In fact, all the staff I encountered went out of their way to ensure I had a good experience.Thank you, Best Western, for helping me cool off, relax, sleep well and smile the next day.

Review №4

2022-06-20

Wasnt in the area for pleasure but its not a great area so Im not sure why anyone would be. The room was nice looking enough and had coffee, a mini fridge and a microwave but the AC didnt work well and it made my friend and I feel sick after staying there. It was not the nicer location than the Best Western right next to it (weird) but about $20 less, staff however was friendly and knowledgeable.

Review №5

2022-03-02

I travel back and forth alot between Pasadena and Redondo Beach. When I stay in Pasadena I get 5 star service EVERY TIME. The hotel has a convenient location right off of the highway, close to restaurants, and grocery store. The house keeping staff is incredibly meticulous. The rooms are always spotless, the mattresses are super comfortable, and the staff....I absolutely cannot say enough about their staff. It does not matter who is working on any particular day or night. Any issues or need will be meet properly and efficiently. An entire staff of a hotel being this great starts from the top and has that trickle down effect. From Erika to Eli and the rest of their subordinates it is a successful team effort. This place is a hidden gem with great rooms from the single to the suites. Its the only place I stay when Im in the area. Congratulations to Erika and her crew. This is what service is supposed to be like.

Review №6

2022-02-05

Love this hotel! Staff are very friendly and rooms are clean. Me and my fiance stayed here twice already. It feels like home when we visit California. We will be coming back again to stay.

Review №7

2022-07-01

The room left a lot to be desired and so was the service. There was none. No room service, no bellboy. But the vending machine machine takes credit cards!

Review №8

2022-03-29

Hair dryer did not work in room, shower was a bit dirty on the walls and hair was left over in the room from the previous guest. Wouldn’t recommend unless it’s just for a night. Breakfast is a honey bun and a bottle of water. TV remote had a broken volume button and the painting was sitting in the corner of the room I was assigned. I’d like to add I was charged a damage fee for a hole in the wall and the painting on the ground that was there when I got there and I took pictures and reported it and was told they knew. Yet they still charged me. It was just $100 but very unethical and I’d never stay there again. Not worth the cheap rate AT ALL

Review №9

2022-06-16

Positive: Front staff was helpful and friendly. Room was clean and reasonably priced.

Review №10

2022-03-21

Nice size room. Room was very clean. Staff was very helpful and welcoming. Area is whatever, but they cant help that.