Wheelchair-accessible car park
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (29)
This bank does not answer phone calls! If you want to verify a cashiers check forget about it because the manager won’t do it or even come to explain why. Spent 40 minutes trying to call them, then forced to drive there and wait again for the manager which didn’t show. Go to a different branch, seriously. The Tellers are nice tho, so 2stars.
Worst branch in the Bank of America company. I’ve been banking with them over ten years and today I am pulling all my money out and going somewhere else. Stay away from this branch. The front door people try to push you out.
Beautiful interior decor - you walk in and a concierge greets and then directs you. The tellers are stashed behind a wall so you cant see the LONG line of customers waiting for the ONE, yes, ONE teller!!! 10 people ahead of at 1:30 on a Monday. Un BofA believable. I would never bank here again. Small staff + fancy bank = stupid priorities.
Been leaving in Aliso Viejo for a while. This branch has the worst customer service. They obviously need training. Three customers including me question why there are only 2 tellers. Clara used to be a teller, recently got promoted said oh, its always been just 2 teller. Liar! We were shocked of what she said, after she turned around and ignored us. Clearly, this branch is having renovation for better office but what good does it do if the service is HORRIBLE! Wait time at least 30mins. Save yourself some time.
I have to tell you that Bank of America has policies in place that are very anti-small business. I recently had an issue with a set of transaction, which based on their policies resulted in a series of over draft fees. Their response at the branch levels was that I understand but am unwilling to do anything about it because thats bank policy If you all looking for bank that works with small business owners stay away from Bank of America.
Was able to get my lost debit card replaced very quickly, and also applied for a new credit card. Joshua was very efficient, friendly and helpful. Great experience at this branch!
5 managers and one tower with the line of 15 people, We love your customer service B of a. We can tell by your last quarterly earnings you will be closing the door soon.
Smooth transaction, 3 tellers, busy, nice smiles... thats all what I need today
The bank is always clean and the staff is friendly and knowledgeable. I love the fact that they are open until 6pm. ATM 24 hours
This branch is great! Only reason people leave bad reviews is probably because they overdrafted their acct and are upset at themselves.
I can only speak from my personal experience with this branch. Roxanne was very friendly and helpful setting up my account.
I come here all the time and the service in most part is decent but i gotta say im very upset and disappointed at the treatment i received today by Roxeanne i will
If they are trying to make the service as slow and terrible as possible in efforts to lessen the amount of people that use their establishment, then they are doing a great job at that.
I have never had worse service then at this Bank of America. Manager wont even return my phone calls.
Lack of training lack of communication skills, They dont what they are doing and wasting other people time. I will never go back to this branch.
Poor management, unable to help customers while 2 tellers are closing out stations and conversing while 9 customers are waiting in line.
Awful experience. Lies upon lies from the employees.
Clean and nice location.
Worst bank of America ever
2 (29 comments)
Review №1
2022-03-16So this location is hands down the worst place to do banking. Customer service is a joke. I watched Bill Said a VP of something or other turned customer after customer away without providing an ounce of help. He made up excuses and was super condescending even when peopleHad made appointments. He offered no help to a veteran who was seeking a notary and a person who had her purse and all her is stolen. He simple told them we have no appointments today. Go online.He is without a doubt the most incompetent VP I have come across. BoA listen to these reviews. !!
Review №2
2022-01-28This branch is CLOSED without notification. I was here on Tuesday, the branch was closed. I checked their website and google, it says they had adjusted lobby hours due to COVID, and this branch should open on Thursday. Now here I am on Thursday, still closed. Google Business update says it should be open right now. No notice on the door. Actually according to branch hours on the door they should be open. Multiple customers tried to open the door (last time too). Some of them said they came from other branches because those were closed, and the website says this one should be open… what a mess. I also bank with Wells Fargo and Chase. No other bank is doing this. Its ridiculous. I hope BOA knows that when it comes to consumer banking, we have options.
Review №3
2022-05-16Slowest bank servicing ever in my 65 years they have a banker greeting you at the door with 10 people in line and 2 tellers took 20 minutes to get to the teller at 10:00 am she was acting like it was her first day when I left the greeter said have a nice day and I said “ what’s left of it “ I guess b of a feels they we need to say bs before helping us done with them on my way to close out
Review №4
2021-10-07I wouldnt ever bank with BofA. I love Wells. I tried to get some accounts closed for my mother after she passed. If you do have to use this branch for any reason make sure you write down the names of people you speak with on the banking side. They make phantom appointments for you, make promises they dont keep, and will lose your documents. Its unreal.
Review №5
2021-12-18We used this branch of BOA for over 15 years. We mainly dealt with Roxanne as she was the only person who always went out of her way to assist. Apparently she is leaving this branch this week. What a disappointment! Will have to find another branch or bank as this one without her is just terrible!Thanks Roxanne, so sorry you are leaving!!
Review №6
2021-02-12Tellers and branch manager are extremely helpful and friendly. Bankers not so much. I have dealt with Nolan today and the banker in the third office. They were both extremely rude almost abusive. Will definitely file a report with their corporate office after Roberto returns my call.
Review №7
2021-03-04I showed up to this location of Bank of America at 8:20 to wait for them to open. Our accounts had been hacked and we needed to figure out what to do as soon as possible. I was the first one here. Everyone else got helped first and they told me I should of called customer service and the fraudulent department which I did the night before and they told me to come in. No one was willing to help us and they said we had to wait for a long time for someone to help. This was a very urgent and important situation and no one cared or tried to hurry up the process.
Review №8
2021-01-06Kind & helpful staff... when they’re there. This location seems to close whenever they feel like it. They changed their COVID hours, closing an hour early every day and have kept the them this way for nearly a year now (no postage signage btw stating this). I go in today, and there’s about 8-10 people waiting to use the ATM. They should be open!! It’s 3:30 on a weekday and CLOSED. This is a disservice to your clients.
Review №9
2017-07-09If you can use another branch, then do it. This is, hands down, the worst Bank of America I have ever visited. It is nearest my house, so I gave it a few tries, but no more. I have had four different terrible experiences there, but I will only describe the worst. Went there to replace a debit card, nice an easy. I waited no less than a full hour. Mind you, there was only one person in line ahead of me. But the one and only banker on staff decided he wanted to flirt with his customer. For more than 30 minutes I sat there and listened to him flirt with this customer. She clearly just wanted to get out of there, yet he would not let her leave. Then he completely messed up what I asked him to do. Bank of America is the worst of the major banks, and this branch is the worst Ive been to. In the process of moving everything elsewhere.
Review №10
2020-05-09One of the WORST BofA locations employee and management I have seen. Nolan and Roberto Perez the manager should quit immidiatly and find a diffrent job. They refused to give my money because I had a temporary drivers license even though I had ALL valid documents with picture ID. Its companies like this that hire incompetent employees that push away customers from ever doing business with them.