Active military discounts
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (44)
Booked a car here using my corporate discount. When I arrived, they said they need to see my work ID, which I didn’t have. I never had this issue anywhere else, and I’m not sure how I was supposed to know that since it didn’t say that anywhere.They wouldn’t accept a picture of my ID on my phone, so I had to go elsewhere.
Good service.Ensure their availability/timing before visiting
Extra charges received that they cannot tell me information about. Dishonest, had to contact my bank to fix charges. Also, canceling my card in case someone on there staff is charging my card. Waste of valuable time dealing with this poor company. Dont use avis, there are a dozen other car rental companies who hire people to do their job. Safe travels.
The worst Avis location I’ve ever been to. Service is slow. Gilbert took very long time to get the car out to me. I mentioned I had a preferred membership which meant to give a speedy check in and check out but it did take about 50 minutes and Gilbert said he doesn’t know how to deal with preferred membership....When I finally got the car, the oil replacement light came on instantly . So I had to go in and wait even longer to get a replacementI will not be going back there.
I’m grateful this satellite office is on Steven’s Creek. Joel is very accommodating and helpful. He is very efficient taking care of everything. I think Avis should get him some help.
Don’t do it. Lots of choices. This places charged me for gas despite having a full tank. They recognized the error on the spot but said they couldn’t figure it out and my best course of action was to call customer service on my own. Either they have a training issue or this satellite office isn’t set up to run like a real branch therefore of something goes wrong and you’ll spend hours in the phone explaining it instead of it being managed at the counter appropriately. Ridiculous
I received a car that smells like an ashtray, so I had to back and replace it (though they did replace it easily). On my next visit there was no one there so I had to wait for the clerk to come back. And the place could use some warmer design.
Umesh did everything to make sure I get the best service. He was polite, nice and led me through the whole process very quickly when I needed it the most. Also I got the best deals. Definitely the best Avis location I ever rented from. Highly recommend.
Joel was very helpful and made the process easy. Thanks!
Avi Rental Car App can not be downloaded in China mainland. Also, in Stevens Creek Blvd, CA, they only offer you a car without any other choices.
Staff seem to be friendly, but not enough cars or not enough good cars. Every time, they either had a shortage of cars or had a car in a bad condition.
Good rental cars and service.
Many many thanks to Manish for his awesome professionalismGood adviseGood recommendations for the place to go, where to visitHe really reassured us about the rules in America and how to drive, what’s include in the rental, what’s not, etc .For sure I will came back here for my next rental !Thanks a lot man ! Hope to see you next time
Small place, had to wait for a while to pick up the car. The person helping was pretty curt. Would not hurt to smile a little more and answer questions more patiently.
I’ve always had quick and reliable service at this location. The last time I was there, the staff member realized I was a frequent renter through my company and gave me a membership number for future use.
Rented twice.First time the car was reallyyy dirty.Second time, they send me to a different location since they were out of cars.
I returned the car after one day plus one hour. They charged for one hour and it was h very high !! And I was not aware that I would be charged this way !! You cannot return the car at anytime as well.
Terrible place to rent, the owner Joel provides awful customer service , he snaps at customers who provides feedback they are not happy with their service
Great service and friendly staff. Will rent here again. Very fast service - we were in and out in under 5mins.
Terrible service, very unhelpful staff
Charged me fuel service fee even the tank was fueled.
AAA+ experience! Thank you Stephanie for assisting me in renting and return of the vehicle!
Joel is a great person and will work with you. Make sure you ask for him.
Good place for rentins cars. Service is polite.
Excellent customer service, prompt assistance. Staff is really courteous and friendly.
The line is taking forever
Easy rent a car and that I use my debit card easily
This is kind of small center.. but we luckily got a nice car
Easy to pick up and drop off. Lovely staff at San Jose and San Francisco
Customer service is friendly and they give me Good Deals .
Good options for verity of cars ranging cheap to stylish...
Worked with me and helped alot thanks. Great pricing.
Excellent team
Good friendly
3.6 (44 comments)
Review №1
2022-03-06Great service. Joel (Owner), he is very nice and helpful on my car rent. I rent from this location 2 times while i was in the state. Everything is perfect, car was in good condition. I will rent with him again in the future.
Review №2
2022-01-08One star is too much! The worst experience at an Avis car rental. I rent cars for work travel very often.Customer service here is at zero.I rented a car today from this location for one month. While there I asked if I can get some help obtaining invoices for a rental I had from another office for the month of Nov and Dec. I explained I was having trouble receiving when calling Avis corporate. The Avis employee told me I will have to wait. He explained, he will first need to help the two people behind me. Puzzled, I said ok. I not only waited for the two customers but also let one guy behind me return a car. I walked up to the counter again, and reminded him he offered to help me get the invoices. Another customer just walked ins the employee told me, I will need to wait again. I said, no I already waited not just two but three customers after already renting a car. He refused to help me insisted I should go to the other location where I rented the car I’m requesting and invoice for. They had my account. After nearly and hour of this nonsense, I canceled my car rental at zero cost and left. I first made sure the other location had a car for us.
Review №3
2022-07-11I had the displeasure to have to use Avis customer support.I spent 4 hours on the phone with the Avis call center, who directed me to this location.Onsite, the 2 staff members absolutely didnt care about the issue. Didnt look past the first page of the lease agreement. Simply told me to call back customer services or go to another location. Even as I insisted, they just sent me back with my car.
Review №4
2022-04-17Be cautious of high mileage rental cars at this Avis location, operated by JVNL transportation!We booked a full-size sedan from Costco. When we got there, we were given a Toyota Camry, with 58,000+ miles. The worst thing was that the front balding tires with little treads. It is absolutely unsafe to drive this vehicle on the road.The only star is given to the gentleman who helped us to get another vehicle. He found out a Hyundai Kona for us. Its an intermediate car, with 31,000+ miles. However, he was unable to refund us the difference from the vehicle downgrade.
Review №5
2022-03-20The guys who work here have been very helpful every time i rent from here.
Review №6
2022-04-25The guy in the store is a worst guy ever met, does not know how to speak to customers. Just returning car after 2 hours of delay due to traffic charged more than 200 $ and on top of that he was rude talking. There is 0 star option for this shop, otherwise I would have 0 and I do not recommend this shop at all.
Review №7
2022-01-30Honestly, I dont know where to start with this. Our business recently transitioned from Enterprise/National to Avis, and Ive been extremely disappointed so far. Today was the worst yet, though.We had a rental booking, and the car brought out by the rep was awful. The outside of the car was covered in dirt, and looked like it hadnt been washed in months. It was also completely covered in scratches. When the rep asked if we saw any scratches or dings, we basically saw massive scratches on every surface. The rep passive-aggresively responded by telling us theyd mark the whole car as scratched then.Because of poor experiences in the past, we also generally sit in the car for a few seconds to make sure it doesnt smell like smoke. During that, we noticed there were lots of seeds underneath the front seats that clearly hadnt been cleaned. The rep offered to vacuum the car, and seemed really upset that we asked for a different car. The replacement car, while clean on the inside and only having minor dings on the door handle, was still filthy on the outside (I mean, not great, but thats fine).Honestly, the rep was just rude. And, Ive never seen a rental car that dinged up before. Sometimes, as a corporate customer (where the liability insurance is covered by the business), it feels like Avis hands us the most dinged up car, so they can charge the business back for the pre-existing damage, because the employees picking up the car are less likely to note all the damage beforehand (because theyre not going to have pay for it).
Review №8
2022-06-01The guy at the front desk was very friendly and helpful, and the car was in good condition. Im surprised to see so many negative reviews
Review №9
2022-04-03Opening hours are very inconvenient and no after hour car return. AND, worse, official opening hours were 9am on Sunday but nobody showed up until 9.10am. Unacceptable!
Review №10
2022-07-17Good customer service. Jose is nice and friendly.