Active military discounts
Yes
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Enhanced cleaning
Daily cleaning
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Comments (199)
Horrible customer service, very rude. We checked in beforehand and paid and still had to stand in a line that was over an hour. There are people in training which made it very slow. When you have a long line you should help the trainers be more efficient. It was overall ridiculous. I will not be using Avis again. The line went out the door, off the sidewalks. The line inside is worse.
Noticed dirt and mud outside the vehicle, asked the guy at the desk to clean it and he took the car to wash and its pretty much the same after the wash, dirt and mud!! When I asked about it, he said all they can do is, run through the wash again but they can not get rid of the dirt and mud.(They don’t wipe the car to get rid of dirt). Well, I don’t have time to argue with this guy, so I took the car and drove off and to make things worst, the car engine light turned ON and the next day morning, smoke was coming out of the vehicle and it eventually stopped on the road. Roadside assistance was a nightmare experience.Renting a car is highly not suggested, at-least at this location. Go for enterprise or any other rental company, they atleast have working cars and better customer service.
I am a frequent customer of Avis. Recently rented at LAX.. upgraded to a convertible Camaro, so my daughter could enjoy the California sunshine. ♥️The lot guy even helped show me how to put the top down on the car and other features. I was throughly impressed with Sergio. He is an exceptional employee. I have always been treated so well and will always rent from Avis.
Car was ready on time, as reserved weeks in advance. Pro tip: sign up for Avis Preferred to avoid standing in line. Return was quick and easy. Price was as reserved using corporate negotiated rate for personal travel, so a good value for that rate. Only glitch was that the first minivan we were assigned had a funky smell, but we selected another one with minimal hassle. The van we took had about 36K miles and was in good condition.
Error prone and very unhelpfulwhen I picked up the car at LAX the tank was 3/8 full but it turned out that the car was marked as fullI took a photo, and showed it to the attendant at the San Diego location. before returning, I filled the car at 3/8 fill. when I turned the car in I was told to go and sort it out downstairs. when I came downstairs, the customer service agent told me to go to Budget, which had a big line. when i came back, the same Avis agent decided to help, but we found out that the check-in attendant at San Diego location marked the car it as empty so we had to make two adjustments. very disappointing experience.
I arrived at Avis shortly after I touched down in LAX. This was a Thursday afternoon on July 22, 2021. There was a long line and then on the side of the building, there were about 40-50 people waiting for a car. I had a reservation so after finally checking in, I had a car ready for me immediately. However, something needs to be done about all of the people waiting on the side for a car. Seems like this is pretty common at LAX car rental places, but its not right. There needs to be a better system. Happy to receive my car right away after waiting forever; however, there were already scuffs, scratches, and minor dents around the vehicle. This was a 4-day rental, but technically 3.5 because we got our car late in the afternoon and turned it in late in the afternoon on Sunday. On day 2, when we first started the car, the gas light came on, warning us that the gas cap was open. We checked it and in actuality, it was closed and secured. This was alarming but finally went away. On day 3, with only a good day left in our small family vacation, leaving the hotel and starting the car, the engine light came on with a message on the screen that read, A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected. Contact your Toyota dealer in order to have your vehicle inspected. (See pictures) We were staying in Orange County, so the nearest AVIS that was open on a Saturday was at the Santa Ana John Wayne Airport. We drove there to exchange for a new rental. Ramon at the Avis Preferred desk told us that he waived the gas fee since we turned it in without filling it up. As if that was our problem; LAX is the one who gave us a defective vehicle from the start. If that message pops up, is your first instinct to go fill up the tank, especially if the tank is more than half full? No, you take it back to the rental place to get it checked out ASAP because you never know if it will break down on the freeway. But we didnt fight it because we already wasted a good part of the day. Also, go figure, the new car they gave me was dirty... (See pictures)So, Im writing here because there was an overcharge after returning my rental back to Avis LAX. I called customer service and they told me that it was for not filling up the gas after dropping the first car off at Santa Ana JW Airport Avis. But, remember what I said previously? Ramon at the Avis Preferred counter said hed waive this. I was advised to contact the billing department but its like pulling teeth to get through to anyone live.
11/21/21: I had a friendly bus driver that quickly took me to the car rental location. Being a Avis Preferred member, I picked up my free upgraded car a few minutes later. It was so fast and easy. I was out of the parking lot a few minutes later. Thanks!
I used this company 5 days ago, I liked everything very much, but there is one point, at the beginning of the lease there were problems with the first car, the next day they came to me and gave me another one and promised a full tank of gas as a gift, but when I returned back on July 25 and discussed it is with the manager that after 3 days, only the size of the deposit returned, and the cost of a full tank of gasoline remained with them in the form of a previously paid amount by me even when teaching the first car in the amount of $ 60. Not that I was offended, its just strange that we discussed this with the manager and I was hoping for this gift, but in the end nothing happened. otherwise I was very pleased in the future I plan to use this company further....after my appeal to the specified email with a description of the problem, the issue was resolved. money as a gift for a full tank of gas was returned to the card. very nice. and I was satisfied. in Russia I am absolutely sure such requests are not satisfied. I recommend this company, I plan to use their services in future trips to the United States. thanks
I was given the option to pre-pay the day of arrival, so I did. When I arrived at the counter the black man was rude and was rushing through so he could get done I suppose. I told him that I prepaid and he said that I didnt. He was telling me about the $250.00 deposit that was going on the card but the total amount read $ 585.02. I told him again that I prepaid and he kept cutting me off saying its only $250 deposit you will get it back. I tried to explain that the total amount was more than the $250 he was rudely telling me not to worry about. He kept cutting me off and asked for my confirmation number. I provided it to him and he said there wasnt a prepayment done. I asked to speak to a supervisor and he ignored me. We get to the part where it asked if I wanted to fill the tank up myself or have Avis do it. I selected I would pay myself. I get home and look at my card receipt a couple of days later and there is a total charge of $335. It was supposed to be $239.68. I called and speak with someone in the call center who tell me that I selected to have Avis fill the tank and it was being charged for not having a full tank. The guy told me to send a receipt and I told him that I paid cash. He initially said there was nothing he could do. I told him that I live Nebraska and there was no way for me to provide a receipt from California. He then said that he would handle everything. I do appreciate that part and his willingness to help. However, this was a very bad experience for me and I hope to get my money back. The reps at the location needs to understand this is there job and they are aiming to please. You never know what a person is going through. The only good thing was the car had good gas mileage.
Had a great experience with Avis. The shuttle from the airport was quick and the staff were very fast and professional. From shuttle drop off to leaving the lot was less than 15 minutes. My pickup was 9:00 pm so that may be part of the short wait time and no lines. Also I was given a brand new Kia K5 which was a great vehicle for the week. Drop off at San Francisco was also very smooth. The attractive price per day was the main reason I chose Avis over another rental company. After this experience I would definitely choose Avis again.
I’ve never had a life threatening moment with car rentals until I’ve used Avis.I’m a surgeon, so I travel often for conferences and use car rentals quite regularly. This trip, I paid more and I rented an SUV. Day one, the car stalls on a steep hill and starts rolling backwards. I was able to restart the car and make it back to my hotel. The “oil pressure low” indicator light concerned me, so I had plans to take it into Avis the next day. The next morning, the car stalled on the highway twice - both times with near-fatal accidents with a semi truck and a mailman. I’m lucky that no one turned into a patient that day.The car would not start for awhile. The engine started to reek of metal. Luckily I was near John Wayne airport and managed to get the clunky mess there and exchange my vehicle. I was hoping for a cordial and smooth exchange - but the management at Avis gave me immense pushback and skepticism about the car’s condition. Wasting even more time, to a point of missing my once-a-year conference.I’m incredibly upset with the way Avis handled my situation. 1) This showed me that Avis lacks the thorough protocols for car inspection which is a obvious requirement through California’s Civil Code (CHAPTER 1.5. Rental Passenger Vehicle Transactions [1939.01 - 1939.37]). 2) Avis lacks procedures to aid consumers in times of unforeseeable and unfortunate circumstances - a company that lacks true customer service. 3) Danger does not seem to faze the management at all, seeing that they treated me like another dollar sign despite the near death experience for me, my passengers, the other semi truck driver and the mail truck driver.I will not be returning to Avis anytime soon. And this story will be repeated to many of my colleagues. Because we doctors want to treat patients, not become one.
We prepaid and reserved a car rental for our trip to California. When we arrived, our car was not ready. We inquired several times when we would get our car. The woman behind the counter was not friendly and a little arrogant. After 20-30 minutes, (mind you it was 3:00 NY time) with other customers all coming and receiving their vehicles, we told them to give us an available one. They quickly gave us one, but proceeded to charge us an additional $200. We contacted customer service and was told we agreed to the upgrade. It is frustrating that we reserved a car; pre-paid for it: and had to pay for an upgrade because they didnt have it available. When we got into the upgraded car the tire pressure was low (18). Over the course of our 5 day trip we needed to put air in the tire two times because he keep going down to very unsafe levels. I paid an additional $200 to get an upgrade for an unsafe car. Each time I receive an email from customer service they keep apologizing for the inconvenience but wont reverse the additional charges.
We accidently went to Budget instead of Avis. we stood in the line at budget for 1hr to find out we where at the wrong place. WHEN we made it to AVIS there were NO LINES! CARLOS helped up to the fullest of his capability and his 100% professionalism. CARLOS! made our experience worth coming back to rent another car. he explained everything in detail and i fully understood everything. this was one of the best car rental experience we have ever had. The helper outside helped us find our car and the easy exit was smooth. the rental extension was also flawless. THANK YOU AVIS!!!
If it was possible to leave negative stars, I would. The single worst customer experience Ive had in my 50 years on this planet! Stuck in the queue for the last 90 minutes and Ive moved forward about 15 feet. Looks like another 3 hours left before I reach the front of the queue. This is AVISs bread and butter - how on earth can they be so unbelievably bad at it!! Avoid, at all costs!
Waited over 2 hours in line on June 8, 2022 to pickup our rental car that was reserved in advance and all information was entered on Avis.com in advance (to save time, Avis recommended...hahahaha). BS. Only 4 agents were working with a hundred people waiting in line. No one from Avis ever apologized or explained what was going on. Horrible experience to pick up car. To be fair, Chrysler 300 was above average for 2 year old car with over 20,000 miles, the shuttle both ways was very good.
Poor service, poor online experience and dirty car rental. We got upgraded but they gave us a huge truck that gargled gas like listerine. The car smelled like a college dorm with dirty socks. The so called upgrade became a downgrade financially because it cost us more money on gas! They don’t tell you what car you’re getting upgraded with even if you ask. They say that it’s random! I had a discount code that was accepted online but the person at the front desk didn’t honor it and made me feel like I was trying to beat the system and was very stern with me. I ended up paying almost $800 compared to $500 because of the scrutiny for the stupid discount code! Why would a discount code be valid online but not when you check out? Plus it was really a valid code. I just didn’t want to argue anymore and took the hit. We will never rent from AVIS again! Be transparent, keep your cars clean and please…..care more! Everyone is struggling with something. Be nicer and be more compassionate.
If I could give 0 stars I would. I pre-paid for our reservation. I was told there was going to be a 200.00 credit card DEPOSIT upon check in and I would be returned when returning the vehicle. First me and my 3 year old landed at 1am which was 3am our time. The agent was beyond rude and didn’t say one thing to us. It was also 250 DEPOSIT NOT 200. We were under the understanding that we got the car full therefore needs to be returned full. Put 90.00 of my money into the car and returned the car full. 48 hours pass and I see the deposit charge is no longer pending and finalized on top of the prepaid charge. I had to go to the website and search for my receipt beyond unprofessional. On my receipt I was cheated 100 for fuel and over 100 in fees. This is beyond unacceptable and false advertising. I have receipts for my gas I have been waited days to speak to a supervisor no call. And why were the fees not included in the prepay. Even the agent that put in a request for a supervisor callback agreed fees should of been included in the prepay amount. I will NEVER rent from Avis again and going to go to better business bureau and continue to fight for my deposit back.
Well, first the wait is long and then the staff/cust rep will say its mandatory to add fuel&service option while it is optional. Honesty on the top level.Second, if you return car on peak hours, they will tell to just leave the car without scanning it first. So, even if you fueled up 2 miles away from Avis AND returned car with full tank, if no scan how could you leave with a peace of mind.So, no scan no receipt and you thought and expected theyd do the right job.They didnt! Why? 3 days later you realized, they charged you the fuel n service fee $95 and you had to call them twice to refund it, because wed returned the car full tank.Well, took 2 calls and a week for them to eventually refund the money.What a hassle-free car rental.Yeah, domestic customer like us had to call Avis twice until we got our money back. So sorry for international tourists who would pay more money for roaming if they have to call from outside the state just to get $95 back and probably just let it go.
I have been here for days. We have run out of food. The water rations have caused factions to form. The business travellers are taking hostages and exchanging them for power banks. I dont know how much longer i have. Please send help and tell my mother i love her
Before I came to AVIS, I made the reservation from Turkey and paid for it. When I arrived, I was asked about the number of passengers. You dont understand why the number of passengers is asked even though the car Im going to buy is a Toyota corolla or similar. If I had said 2 people, would I have been given a smaller call? The air in the tire was flat. The interior of the car was incredibly filthy, including the dashboard. Especially the seats were too filthy to sit on. The car had no windshield wiper fluid. I found water myself and washed the car window. It was almost impossible to see the back because of the water dirt left on the mirrors. I can say that the mileage of the car is very high. The car has traveled 37,000 miles. This is my first time using such a car. The vehicles I rented from other companies before did not exceed 10,000-15,000 miles.In the device provided for GPS, the route the vehicle will go could not be drawn. I had to get directions from my phone using the internet of the device we rented for GPS. I am a foreign customer, a weekly flat fee is charged for highways. Ive noticed that most of the roads I travel are free. I think I paid AVIS unnecessarily as if I had taken the toll route. I think this method is unethical. I have accepted the proposed offer because I am in a foreign country and I do not know the roads. Unfortunately it was a bad experience for me.
Being an Avis Wizard Member, and pre-paying for the car, makes pick-up super easy. We arrived at 12:15pm from the airport (in Avis shuttle which we waited for less than 5 minutes), the lot where the car was ready to be picked up was already showing in the app, we walked to car (which was actually upgraded to an SUV) and we were on our way to the hotel in less than 10 minutes (counting the loading of the luggage). This is our 3rd time and the experience has always been the same. Drop-off also a breeze, in and out in 10 minutes. I will definitely rent here again.
I often reserve a vehicle from Avis Car Rental because Ive found them to be very consistent. They have reasonable prices, wide selection of cars (for all different needs) and their service is good.The LAX location is convenient because you just need to take a (complimentary) shuttle from (and later back to) the airport/baggage claim to the rental car lot, so allow 10-15 minutes for thatThe driver is friendly and helpful....Thank You So Much.....
1. Gave me a dirty (cigarette butt in the center console, etc.) “sporty car” that I had to just take to hurry to my appointment. Called in about it on the road & the customer service rep says they’ll make a note in the system & offered a new car if I return. I was already 100 miles away and didn’t have time in the short trip to drive back to LAX for this. After returning the car, the agent on site says all good.3 weeks later I get a notice in the mail that they’re charging me for not returning the car in the same condition, saying there was smoke smell & sent snapshots of ash around the center console. Called in to customer service and they suddenly have no record of the note/call. Make sure you ask for and write down the case number if anything like this happens to you.Got a 50% refund for the $250 charge….2. On another weekend: They double charge various “fees” and “taxes” for a fully prepaid trip. I returned the truck with a full tank of gas and they charge “gas services” with additional concession fees. The fees were already included in the prepay… after another 3 calls they refunded 90%.Even when they “refund” you, they leave some of the money out without telling you why.EDIT: I responded to their reply below with the details and have been refunded the full $250 cleaning fee for the first trip. Adding 2 stars as a result; still -2 for the negative experience, but I’m grateful they were willing to remedy the situation.
BE ADVISED: you will have to wait more than 3 hours average to get your car. If you have another option, avoid renting from here. We arrived at 10am and went straight to pick up our prepaid car here. We had to wait 3,5 hours in the sun together with at least other 50 people before being able to pick it up. People working there said it was relatively fast compared to other days. So if you can, rent from other locations. The Car was ok, staff was nice, but simply not enough people to serve everyone. We also had to pay extra fee for full coverage, even if we prepaid online with said full coverage. Good luck
The app didnt work, the pick up feature was useless and we still had to go to the counter. The jaguar SUV we rented was not available and got a nice Lexus SUV, which was dirty inside and outside. There was a HUGE Virgin Mary Decal on the back window. Why would anyone put a decal on a rental but why would AVIS NOT CLEAN IT??? When we were leaving, the guy at the gate said he would need tools to take it out so no. He couldnt help us.Upon returning the car, the older man at the parking lot directing cars was constantly yelling, very angry, not friendly loud directing but angry yelling. Super unpleasant, especially if this is how your vacation is ending.The shuttle driver was the most uninterested person Ive seen in a service position. He was lazy and didnt help anyone with the suitcases.Overall this was one of those experiences were you feel cover in dirt and taking a nice shower.
Massive lineup - literally about a hundred people. It simply is not acceptable.Even after getting through the line, over an hour and a half to get the car delivered. Its bafflingly bad.
1 hour 45 min wait in this winding line only to be told they didn’t have a mini van for at least 3 hours which I’m sure is a lie bc there were 400 cars on the lot . Ended up paying what I paid for a mini van for a much lesser value vehicle bc I had no option Mario told me .
Terrible. Shuttle took close to an hour to arrive. While we saw the other major rental company shuttles pass multiple times. My reservation could not be corrected by those working the counter as my flight was delayed. That tool almost another hour. When I finally arrived at my car, the windows were down, the windshield was fogged up due to the misty morning air. By the way, this all occurred at 3:00 am. Im still trying to figure out how my preferred status aided in this experience :(
The overall experience was okay. It took a while for the shuttle to pick us up from the airport. And even when it didn’t it was beyond stuffed inside. When checking in to get the car the rep bombarded me with all these things to remember and if not I would expect to pay heavy fees. And I’m just like huh 🤔. Gas tolls and I don’t remember what else. Other wise the price was good and I was able to get in and out fairly quick.
There was a huge queue to collect cars and they had about 5 members of staff working. The person that served us was not overly helpful, I could not tell if she was talking to herself or to me half of the time. I booked online and thought I had selected a full package, only to find that I needed to pay an extra $160 to get full insurance and breakdown, etc. This should all be included as standard and its just a con to get more money out of people. I booked a ford explorer or equivalent, and normally you can choose the car you want from a line. Not here, they give you a car. We were given a Honda that was filthy, had a chip in the window and NO PARCEL SHELF to hide your luggage. When I collected the car, I was given no instruction on how to drop off the car, when we dropped it off, there were no signs on what to do. I had to find a staff member and ask what I was meant to do and where to leave the keys. The whole thing was a shambles. I have used a few different rental car companies and Avis are probably the worst, even Dollar were better.
First of all I reserved the Chrysler 300. I got there and he told me that they didnt have it for me. So they put me in a Challenger which was cool but before I left the parking lot the brakes was squealing. So I went back up to the counter and told them that the brakes were bad. So they said they were going to get me another car. Tell me why did they bring out the Chrysler 300 that I reserved. I didnt ask any questions I just took the car and left. All before that they were trying to get me to rent an SUV for $80 more. But I was like no.
Do not use this location unless you plan to pay double. The agent I dealt with, refused to give me a breakdown on the charges. The total estimate he asked me to sign at pick up was doubled the amount from what Costco quoted at my booking.Never went thru the usual with me or asked me to initial the agreement. Only ask me to sign the credit card deposit charge.Long story short, read all the yelp reviews and you will know this location will scam you and add extra charges without your authorization.He charged me over $900, claiming to be safety deposit that will be refunded and my rental amount from Costco was less than $400!!!And he gave me a van instead of a SUV that I booked, didnt tell me in person, I found out when I get to the car.I had to go back to the rental office and he no longer at the counter, had to talk to a supervisor and turns out, he must have added some optional plans to mine, as she was able to lower the total amount with deposits to around $400, she avoid answering when I ask why the initial deposits was over $900!!Had I not went back in because he gave me a van instead of a SUV, I proper will be charged with the extra charges that he put in without my authorization!!If you must use them, make sure they give you a print out at the counter, dont take no for answer, they have a printer at each station, dont take their word that they will email you the agreement or that you can get the agreement at the exit gate!!Get the print out and check all the break downs, to make sure they did not add in any unnecessary option plan, because those are likely not reversible once you leave the parking lot!!Also, make sure you get a receipt at the end, and keep it for a few months, just in case you have to dispute the extra charges!!I would give no star if I could, will avoid Avis for all my rental needs in the future!!!
Thankyou to all of the Avis staff for their friendly and professional service at LAX when we picked up a rental vehicle. The allocated vehicle had an issue and they were quick to exchange it for another vehicle. The vehicle was clean and comfortable which delivered us trouble free motoring. Upon return at Everett the Avis staff at this location were also helpful and friendly. Thanks to all staff for making our motoring experience a great memorable pleasure while in the USA.
First time renting with Avis.... pick up and drop off was very easy and efficient. We even were able to upgrade to a larger vehicle when we realized we didnt have enough space for our luggage. Very happy and look forward to renting through Avis again.
We had a good experience with this rental location. The car pickup and drop-off was quick. We forgot the apple lightning cable used for car play and they did not have any which we can rent or buy. Would be convenient if they serve common car accessories
Very long wait (out the door) on a Thursday morning. Save yourself a huge amount of time by signing up to be a “preferred member” so you can grab your keys and go (if you decide to go with Avis). When I finally got to the counter the individual that helped was very friendly and professional but AFTER my trip I found out that apparently I signed up for “roadside assistance”, three days came out to $31. We all know how quickly you are rushed through once you finally get to the counter, I assumed I hadn’t signed up for anything extra. Only insurance was spoken of specifically, and I declined. When I spoke to customer service after the trip because I saw the charge on the receipt that was emailed to me, all he could say was “that’s why we tell our customers to carefully read the contract” So you can make sure that you’re not signing up for something you never asked for????
Online booking was very easy. Once we arrived at rental office, my name was shown on preferred customer list. Check out was quick. The rental representative was super friendly. Returning was very convenient, just driving in, leaving the key inside. I would definitely use it again.
All my experience was fine, except for the driving away and noticing that they did wash the car but water stains from the wash made it so that I could barely see the side mirrors due the white water drops blocking my view. I had to use windex and a proper cotton cloth to wipe off the two side windows and mirrors for the joy of driving my rental. I just wish they would dry off the windows and mirrors properly before the cars are picked up.
Agent was friendly and courteous. We were charged with additional drivers fee as my husband and I have different last name, but the agent assured us that we could get refund when we returned the car and proved that we are married. So we did get our refund back at the end, and proved that we got married 43 years ago.
The vehicle was returned on 19 May but return was not captured so the rental agreement was left opened. It took me 7 calendar days worth of calls and emails (tons of explanation) before the issue was fully resolved. Case no 46972377. Learning from experience, please take photos/prep docs of the following when you returned the vehicle. Will help with your dispute with Avis. 1. Odometer 2. Fuel receipts 3. Location of vehicle 4. Where you place the key in the vehicle 5. Boarding pass 6. Loads of patience.
Booked direct on Avis.com, first time renter. Got a clean Toyota Camry 2021 with a full tank. Rode that all over LA and took hit to Vegas and back over a week and never had a issue. Got back a half hr late over my scheduled time and they charged me for it, big whoop. Overall great experience, the Avis App worked seamlessly with the car too, that was cool.
I had a wonderful experience specifically bc of employees like Denise!! We did have a bit of wait to get to the counter but Denises service made up for it. We had a small problem initially with the car Avis assigned us but Denise quickly resolved it and upgraded us for the error and extra wait. She didnt have to do that but she did and it was very much appreciated!! And a shout-out to George who was working outside with the cars for his friendliness and sense of humor! Just a little kindness can turn things around quickly.
I had overall a good experience renting from Avis in Los Angeles. I could do everything through the app, but even though I was a Preferred customer, I still had to wait a while in line to pickup the keys at the counter both at LAX and SNA. The Avis Preferred counters seemed to be busier than the normal one.Any direct family (spouse, child, parents) could drive with no additional charge, so there was no need to add them as an additional driver.I was satisfied with the quality of the vehicle, however it was very dirty. We had to stop at a gas station to wash the windshields and mirrors since you couldnt see properly. They also didnt have much options for an upgrade.The return was incredibly easy. Just parked the card at an Avis location, they scanned it and I got the receipt through the app right away and that was it.
This was an AWFUL experience.Firstly, the lineup for a car that we previously reserved was no shorter than 1.5 hours.Secondly, I had an employee discount which the teller did not want to honour. THIS WAS UNNACEPTABLE!Thirdly, when we finally went back and forth, the teller gave me a post it with a weird code on it and the number of the spot where i would find my car. I trekked my baggage all the way to said car, only to find an empty spot. You can imagine how frustrated i was to have to go back when the line up was now out the door. I disrespectfully cut in line to have her give me another spot.This was by far the worst experience i have ever had. Not only the worst rental car experience, but literally the worst customer experience i have ever had.I would never come back, and even less, recommend this to my worst enemy.
I just returned a rental to Avis at LAX. I had boxes with me from my daughter, who was not traveling with me. The associate noticed that I was dealing with / struggling with more luggage than I had hands for and *proactively* asked if I would like a ride directly to the terminal instead of trying to manage the bus. It was an extraordinary moment of customer service and going above and beyond. I was very grateful and delighted. Thank you to the whole team there and the culture that created that moment!
We were running a touch late for our flight, and Garth, one of the customer service reps processing returned vehicles, saw we were in a rush and offered to drive us in the rental directly to our JetBlue terminal! Absolutely wonderful customer service. And during the drive he explained his philosophy of every customer being a VIP and trying his best to make their experience great! He did a great job for us!!!!
So. I accidentally left my personal keys attached to the rental car key ring when I dropped off the rental. I returned less than two hours later and the employees on the lot tried to help but couldn’t find the car. The manager showed little interest and did not know where the car was. One of the employees that clean the cars came over and told me that he was sure the Kia was loaded and transferred to another location right after it was cleaned. Management had no clue that the car was transferred or even where it was being transferred to. I called customer service the next day and they told me where the car was. I emailed that location 3 times in two days and not one reply. Customer service just gave me a phone number to call and the number is for a location in Hawaii. I know it was my fault leaving the keys in the car but Avis has been terrible in the customer service. Their only concern is getting your money. Avoid Avis/budget and choose another rental car company.
I have to post the pictures for you to believe how bad this place is run. There were 23 stations and only 5 staff. There were HUNDREDS of people in line. It took over two hours of waiting. There were literally employees standing around in the parking lot doing nothing. The GM should be summarily dismissed for incompetence, IMO.Avis is not trying hard enough. Heck, they arent even trying. Guess who I will not be using anytime soon...
200 people in line, 2 people working. What a joke.After 2 hours of waiting in line I was told that my car wouldn’t be ready for another 90 minutes. These are the worst employees and the worse rental car location I’ve ever been to, If my company didn’t mandate Avis I would have left after the first 5 min.The managers of this place should be fired and possibly jailed as a precautionary method to protect the general population from their incompetence.When I finally got a vehicle, it had already been assigned to another person. I had to wait another 20 minutes
Customer service was poor both when picking up the car, and when returning it. Weeks prior to our trip, there was fraudulent activity on the card I used to reserve this rental; I received a new card and the old one was voided. At the time of pick-up at Avis, I was told that my card was being rejected; I tried a few different cards and called my bank numerous times, and they said it was not as issue in their end. The woman at the Avis counter essentially told me there was nothing she could do to help me.I ultimately canceled the previous reservation and made a new one - but this whole process took nearly two hours! I felt disrespected and belittled throughout the process; I was stressed but communicated respectfully, and I honestly still can’t understand how rude the service was.There was one very sweet Avis employee outside of the office who acknowledged the stress of the situation and at least spoke to me like a human being.Upon returning the car, the person checking the car back in hardly acknowledged me and seemed frustrated when we took a moment to gather our belongings. All around a very disappointing and frustrating experience. I wonder if Avis staff have too much on their plates at this location.
Watch out! Avis Car Rental at LAX slaps unrequested fees on you.When we picked up, the rep asked if we wanted any additions coverages. We clearly said No we just want the basic coverage.It turns out the receipt had loss damage waiver and additional liability insurance in small letters which added $141 to the total.In addition, customer facility charge of $9/day totaling $36. Come on! we were not even near the facility on 7/14 and 7/15?And what is Estimated non taxable product/services charge of $188?Is this what you do putting these vaguely-described charges to rip off senior citizens with weakening vision?Avis, Stop this predatory charges and return my money!
When we got to the rental center in LAX, it took about 2 hours to get to a rental kiosk. They need to add more staff if they already knew that part of the week was going to be busy. Once we got to the kiosk, it only took 6?min to be given our car. The wait time was unnecessary, as we were late to event we were supposed to be at. Other than the wait, the car was a great ride and the return was smooth. I would recommend this rental agency once the wait tim and staffing is addressed, especially for non-members who don’t travel often.
Make sure they dont change the contract by adding extra services you didnt ask for when you booked your car.I arrived late night at the airport and went to this succursal to take my car that my company has booked for me. The guy at the counter asked for my credit card while he already have it in my file and in my reservation.I understood later that he asked for it to be able to add all the extra fees that my company did not ask for when they booked the car for me.the bill went from 500$ up to 1300$
Plenty of Avis shuttles from LAX to the Avis rental car lot. Check out your vehicle before you leave, my assigned rental had a very low tire but, I asked for assistance and the Avis staff jumped into action and filled up the tire and I was on my way. Avis Staff are very helpful. Quick and easy to rent a vehicle.
Waited in line for 2+ hours. It was the worst experience. Customers were up at the desk for 40+ minutes each while the workers walked around not doing anything with a line out the door! I thought they could have at least helped other customers while the ones with issues figured it out whatever they needed to. The car was nice and the return gentlemen were Ok, but if its up to me, I will never rent a car from here again based on this experience. Who wants to wait in line for 2 hours?! Pretty sure no one.
Quite possibly the worst place on earth. Four hours in the sun with kids to get an over-priced rental car. Nasty staff. Just the worst customer service experience of my entire life. Avoid like your life depends on it.
I rented out of LAX and to start waited a long time for the shuttle to show up just to have the door slammed shut when I was in front of it. Driver shook his head no and drove away. Drivers were incredibly rude and unsafe driving. I arrived to the Avis center and waited in line for over an hour to get a car that was already reserved and paid for. Once I got to the counter the rep was fantastic. He was professional and accommodating the whole time. I was given a brand new vehicle only rented one other time, which was nice however once opening the door the vehicle the smell of marijuana was overwhelming.
First time with Avis- definitely can say I am not impressed. Was told my rental vehicle was in the loading dock ( mind you I had reserved months in advance). We were not let out of the gate as it was not the vehicle on the contract. Came back/parked/waited in line again. Had a bad interaction with an employee and a family member- employee was extremely upset that we made their client wait an hour because we took their vehicle (vehicle was sitting out there and it was literally only the time it took us to make a circle around their parking lot). After giving the vehicle back- was told your vehicle is being washed and should be out shorty. It has now been 3 hours and when asking for an update- am being told it’s stuck in washing. Definitely will not be a returning customer.
Waiting in line for 2 hours with probably another hour to go just to get a car you already reserved and paid for!! This is just the worst service ever.Why have all these desks if you will only have 2 people working!!!!
I honestly have never had a worse consumer experience in my life and that includes cable companies.We were given a down grade, charged the same price, when we got to the car it reaked of pot. Not just a little bit but to an extreme degree. You got a huge wave of it when you opened the door or the trunk. I have two young kids and one started crying when she smelled it (she doesnt know what it is, just that the car was ripe). The manager flat out refused to attempt to find me a new car or even book for tomorrow. He said the car was perfectly usable and literally walked out on me to never come back, right before saying maybe he can find me another car in a few days.I called the Avis/Budget hotline and they threatened to CHARGE ME if it left the car because they would have to tow it (it was in a secure Budget parking lot). They said if I want a car I have to go in the next day and hope there is one available and they are not willing to connect me it a replacement.I had to cart my two crying children (now three hours past bed time) all the way back to the taxis and pay for the ride to the hotel out of my pocket because Avis was too incompetent to handle basic customer service. Put another way: customer service for a car rental company, is unable to address issues with their car rentals.Lost my business forever, I advise you to stay away clear of this dumpster fire of a company.
Terrible experience with Avis. Within 30 min of my rental the car tire went flat. Was traveling for business and although I was told 15 for assistance after 2 hours I was told to abandon the car. Avis charged me $300 for ruining my day.Responding to the reply below. Update - AVIS wont pay for the tow. At the end of the day I am stuck with the cost of a poorly maintained vehicle. I am going back to National Car Rental. Never ever had a problem with them. My company forced me to use AVIS, they have now allowed me to go back.
At LAX a hundred shuttles went by for all of the other rental companies before one Avis shuttle showed up. I called to find out where the shuttle was and my call went to a call center and the agent was absolutely no help. When I finally did get to the Avis facility, the agent at the preferred counter was incredibly rude to every customer that she helped. She spoke very condescendingly to customers for not having or using the Avis app. She told one customer that he had to download the app to find out what space his car was in even though she had it right there on the screen in front of her! Also, the car that they eventually gave me was very dirty on the outside. This company has gone downhill in a hurry. I will do anything I can to not give them my business anymore.
1 hour wait in the sun plus another 45 min inside. We went over to preferred avis and they offered a car there right away, for $250 more than the $450 I had paid for a 5 day trip. This seems to be the norm at LAX. My recommendation is to Uber out and get your rental somewhere else!
If there was ever a need to provide the reviewers the ability to be able to give a negative star rating, this would be that case. I ran into an extremely rude attendant during the car return. I parked the car behind few other cars that were lined up in front of us and went to ask this attendant where should the car be left. In an extremely offensive manner, he replied bring it over here. So, I went back to the car and drove it over to where he said it needs to be left but now he is nowhere to be found. And I have no idea what needs to happen, so I went inside to the returns counter to speak with the agent there and see if I can get a receipt - and after waiting for 15 mins as she was taking care of others, she told me she cant go outside to take care of return cars, so I would have to go outside, and wait for an attendant to check me in. I returned to the car, and the same guy strolled over, and when I asked if we need to be checked in, he replied I never asked him to. And I was like, I was just here, asking you where to park the returned car, and by the time I brought the car around, you are nowhere to be seen, and now it is my fault that I didnt ask you? How the heck am I supposed to know what the process is? Then he checks me in, tears off the receipt rudely and replies, I didnt even have to be checked in as I am a preferred member. Now, after that I simply HAD to go back inside to the returns counter, to ask the agent if there is a number I can call into to lodge a complaint, and she said there isnt one and even if there was one, I wouldnt get anyone at that location in any case. Awesome - now what else can happen to make my Avis experience any more enjoyable? Now, I dont know what training these handlers go through (or if a training is even conducted as to how to deal with customers) but clearly, after this amazing experience it is hard to give it any kind of rating, leave alone a star, which unfortunately I have to or else it wont even let me post this review.
NEVER RENT AVIS LAX! I booked a car weeks in advance, only to show up to the rental car at Avis with a line out the door. An hour and a half later... I finally reached the counter. I checked in, the employee at the counter asked me about multiple upgrades to which I replied I was happy with my reservation. The employee at the desk then made a call to the attendants outside. She hung up the phone and then did not say a word or even look at me. I then spoke up and asked the question are we good to go then? and she ONLY THEN replied we are waiting on cars as if I was supposed to know that myself. I was given no waiting time or timeline. We were already super late and needed a car. Rather than offering a free upgrade, I had to pay an extra $40 a day just to get a car. It was an absolute joke. I lost all trust in Avis as they clearly do NOT care for their customers.
This was the first time I rented a car from Avis at LAX and it was a terrible experience. Of the 12 desks available only 5 agents were operating at 2pm on a weekday. The line was 2 hrs long with many elderly and families with kids. There are no customer washrooms - you wait two hours in the lineup to get your car and there are no customer washrooms? Wake up Avis and learn the ABC’s of client service! The location manager sees this every day and does nothing - pure incompetence - this manager needs to be replaced. The actual time at the counter was under 10mins and the car was as expected.
Over 2 hours in line in the heat! Didn’t get paid for rental! Forced to fit 5 people with luggage into an explorer plus a walker for myself!! They type so fast that you end up getting charged for things you didn’t want or need!! Ridiculous! Next time I’ll get a ride to my destination and rent locally!! My son and granddaughter did and it went perfectly and the vehicle they wanted!! Plenty of vans there!!
I was trilled I could rent a car 24/7 online. The car was brand new. The LAX Avis shuttle seemed to take the longest of all the rental companys to show up, but , all in all, a pretty seamless process. Would have appreciated a little more help/map for directions.
Was frustrated that my car was supposed to be available at 3, my plane didnt get me there until 9 and I was told no car available. They tried to get me to take a car I didnt want and after I complained, a car became available. The car ended up having a quarter tank of gas. The only saving grace to my experience was that the lady at the exit noted my quarter tank of gas so I didnt have to pay for someones laziness at $7 a gallon
Not only will you wait for at least an hour to receive your vehicle because the staff are incredibly inefficient, but youll probably find that they give you a dirty vehicle as well. It was clear there was no cleaning or sanitization process after the previous customer because there was a sticky substance on the steering wheel, center console and gear shifter along with garbage in all of the doors and wood chips on the floor. I had to starg my vacation by detailing my rental so i felt comfortable riding in it. They dont do any sort of inspection with you, so I felt the need to document all of the damage all over the outside of the vehicle (dented fender and wheel wells, paint scratches everywhere) so that they could not hold me liable. Dont forget about the stench of cigarettes and burn holes in the front seats and floor. When I started driving the vehicle I noticed that the brakes were trash, almost to the point of being unsafe. The steering wheel would shake when coming to a slow stop.0/10 recommend. Even if avis is the best price rent elsewhere
The number of Avis shuttle is so fewer compared with other rental companies that we waited at LaX for a long time and did not wait for one shuttle to pickup us. But there are many other rental company cars keeping coming through. Then when we finally get Avis rental center, we had to wait for another 1-2 hour to wait in the line to pick up cars. So basically we spent half an afternoon in our holiday just to pick up the car from Avis!
Seems like Avis has a new way of making money. I got charged a fee for returning the car without filling the tank which wasn’t true. The tank was filled. It happened to me on and other Avis rental as well a few days earlier in Panama. This is Fraud Avis. Thank god I took a picture it.
Consider other emerging car rental services. Avis is ranked at least to 3 for car rental, however it operates like from the 90s and make profit out of Information asymmetry.Rent a car in Jun 2022 for 2 weeks+, the whole experience is a disaster at LAX:1. Shuttle bus stopped at random location, you have to run for the bus (honestly speaking this wasnt all the bus drivers fault, it might be caused by the traffic)2. Extremely long queue for pick up. Even I have made my reservation and filled in all my preference 1 month in advance. Have waited for 1.5 hours in the queue just for pick up my car. Imaging your experience of standing there under the heat after a long 18 hours flight with serious jet leg. I still cant understand why this business model can still survive in 21st century, its basically unnecessary. Hotels can check-in and check-out online, you can call taxi on your mobile, airbnb online, why do we still need to waste time and money on this experience? Calling for internet start-ups to compete away this industry.By the way, they do have a different location for Preferred customers, assume the queue would be shorter. There was a customer asking the bus driver what is Preferred service, the bus driver did not really give a damn.3. Customer service seems have no idea of your reservation details, or are they pretend to be? I booked my car with corporate benefit of free upgrade from full-size to premium, with an equivalent of VW Passat. However, as expected, they offered me a not even full-sized (dont mention premium) Kia. I asked the customer service agent if you see my corporate benefit attached for free upgrade. He then confirmed that information, Im not sure how AVIS system looked like. Then he told me there is not Passat which is totally understand since the car rental companies use the Cars as hooks I guess and you mostly ended up with not the same model. But, they dont even offered me anything in the same class. Eventually, I ended up with a Nissan Altimo with nearly 30,000 Miles on the dash. (simply state the situation) I guess this is a full-sized car, not a premium. The car is poorly cleanly with some big piece of bird‘s droppings on the hood and trunk, very disgusting.4. If you wish to rent boost sit or baby car seat, DONT RENT IT from Avis, you would be better off buying a new one from Amazon and give it away after using it. The booster sit I rent is a trash with no isofix or latch attachement. It might not be safe for your kids to use. Just dont rent it from them.5. The car, appears to have 1 tyre with low pressure from the 2nd day. I drive to 2 Avis outlets for help (exam if its safe for me to drive the car for a road trip), one at hollywood, the lady said they cant help I need to seek help either from LAX or Burbank Airport AVIS. Then I drove to Burbank Airport (took me 30 mins), the guy simply told me you will have to seek help from where you rent this car...... I tried to call AVIS, but the line was never easy to get connected, always infinite waiting time. Thank god, I pump the tyre and observed it, it does not show any issue. Otherwise it might be a risk for my trip. This told me that at least AVIS dont exam their car that carefully for safety.6. When you pick up your car, the agent will sale you the gas package, which is normal. However, the term they used was funny, he said the gas will only go up, if you dont buy it today, you will ended up paying more. Gas is getting more expensive, but selling product with techniques to create anxiety is kind LOW.With all above, not sure if this is unique in 2022 at LAX. My car rental experience 3 years ago at SFO is smooth. However, I am not sure if this is happening for all the car rental brands after COVID.The business model and tech used by those companies are obsolete, I hope there are positive competition to compete with them providing better experiences.
I had to wait 4.5 hours in line to get my rental car. No exaggeration. This is after reserving/paying and doing a web check-in days prior. The level of mismanagement is unbelievable. They had 2 people operating the counters when the lines stretched all the way into the parking lot in the beating sun. One of them wasnt even there half the time. I could see plenty of Avis staff in the parking lot and none of them bothered to man the counters even after seeing the lines. The staff manning the counters also took their own sweet time (over 20 mins per person) with no consideration to the other people waiting in line. Customer service phone lines were also closed. I dont understand how you are all in business with service like this. Never visiting again.
Renting a car was pretty easy. The bus drivers to and from the airport were great. Our counter person was friendly. Only real issue is she told us to pick up our car in a certain row. We walked around and couldnt find it. Finally we asked and the guy told us someone had knocked down the sign. Not cool having to lug everything around looking for a row.
From the beginning to the end my experience was unsatisfactory. I stood in line from 10:10 until 11:40am for a 1 day rental to get my car and then had to wait because the car was not ready. I was then issued a new car. Once i received the car i reported the dents and seat belt missing part on the drivers side and was told that it was already noted. I ended up extending ( via online) my rental to a 2nd day. I returned the car at 3am to find out that I was charged and different price and a gas charged. Now keep in mind the car was full of fuel when I returned it and I had already declined that service when I picked up my car. The representative couldnt remove the charge because a manager was not available. I missed my flight because they could not figure it out and I didnt leave from the. Outer until a little after 3:45am to catch the shuttle. I still had to call to speak to the manager in LAX to resolve the issue. I will not recommend Avis nor will I do business with Avis again.
On vacation in LA with my family. Returned my car with no issues. I travel basically weekly for work and hadn’t used Avis before - was enjoying my experience so far.Got on the shuttle to the terminal (big red bus with frosted windows and huge Avis logo). Bus was absolutely packed wall to wall. Bus driver stopped at one terminal and then drove a long ways before stopping again. Announced we were at the terminal for Finnish Air and American Airlines - when I inquired about Delta he said he wasn’t planning on stopping at Delta because we didn’t ask him to (we were in the back - never though to ask him to stop for one of the most used airlines in the country, also frosted windows with the Avis logo prevented us from even seeing where we were.Traveling with my in laws who are much older than us and the bus driver made us (and many others) get off and walk to our terminal. Unacceptable. Will never use Avis again and I will tell everyone at my company the same.
Worse experience for renting a vehicle. Truly a nightmare from the staff to the end result of not getting what we pre-ordered months in advance. Waited over 4 hours to be told there is nothing we can do. We don’t have your SUV. Take this or wait. This was a smaller SUV and there was six of us with luggage. To make it work we had to put a child on my wife’s lap. The manger was standing right there as we were doing this. Never said this is illegal and you can not do that. Just wanted us to go away. Unbelievable!! I’ve used AVIS in the past and thought they were a reputable company that would do right by there customers if something was there fault . I was wrong. The manger on duty told me “ contact corporate there is nothing I can do for you” basically telling me my wife and our children to go away. I would think twice before using there service or suffer the consequences
Salesperson ripped me off. He did NOT ask me if I wanted extras and simply charged them to me. Had me sign tiny screen without letting me know I was signing for unwanted extras, which amounted to more than half of rental. I had an Expedia booking so I was only supposed to pay the prepaid amount. Didnt give me a copy of agreement at pickup so only discovered the next day when email with contract arrived. Also, car was in bad state with multiple dents and scratches. Sent customer service email immediately but after two weeks no answer to my complaints. Worst car rental experience ever.Addendum: Dont be fooled by the seemingly sympathetic reply by Avis to this review. There has not been one single attempt to address my issue. Yes, I sent them an email, but was returned a cold, indifferent reply stating I signed, I pay. Again, I was mislead by the agent and this was done knowingly. I said it once and Ill say it again, worst rental ever.
Despite being fully pre-booked, we stood in line for about two and a half hours before it was our turn. And when its your turn, they try to sell you a lot of extra stuff that you then of course you have to pay extra. An absolute cheek. The car is great for that, although we got a completely different one than we wanted. All a little weird. Above all, all cars on the parking lot are open and the key is in. So overall not recommended.
I was extremely frustrated with the pickup process at the LAX location. My sister in law and I, along with 8 children (ages 1-12) arrived at 1:15 PM to pickup 2 cars. When we booked our car rental online, we tried to search for a 12 or 15 passenger van, but it showed those were not available. We ended up booking 2 cars instead. I had received a gift card from work for $250 that I planned to apply to both reservations. We showed up to the pickup location, and much to our dismay found a line zigzagging through the building. Most of our children stayed outside on the sidewalk with our luggage because of the lack of room inside. This would have been okay if the pickup process was 5 or 10 minutes long, but it was not. We waited over an hour in line which was moving at a turtle’s pace. Unfortunately we found out why once we got to the agent.Our agent spoke extremely fast and soft and I had to ask him to repeat himself with almost everything he said. I showed him our gift card, which he at first said could be applied to one reservation but not both. Disappointing, but okay. To remedy this, he looked into us getting a 12 passenger van (I’m not sure why it was available then but not online 2 weeks prior). He at first gave us a quote of $800+ for 2 days. I told him that was way too much considering our cost for the two cars was not going to exceed $400. Then he goes to the back and says he was able to lower the price to just over $500. That was doable, and the appeal with that was that I would be able to apply the full $250 gift card to it because it was a single reservation.He even had us walk out to the lot to look at the van to see if it works for us. We came back and said it would work as long as we could apply the gift card. He then says no, it can’t be applied because it was booked as a prepaid reservation. What? We didn’t prepay for the van. So I told him no, we would stick with the two cars. Nearly half an hour dealing with him and this issue, after waiting over an hour in line. Our kids were grumpy and tired, as were we.The entire experience was exhausting and frustrating. We had plans to go to Irvine for the afternoon but because of the ridiculously long process, we had to postpone it to the next day.
It was extremely frustrating that our car wasnt ready when we arrived. It has been a long day of travel and the fact that we had paid for the reservation, but had to wait close to an hour for the car, just added to the frustration. Having to pay extra to drop off at a different location was also a pain (though no fault of the LAX location). The car, though, was very nice, clean, and easy to drive.
I can live with a vehicle with 20,000+ miles on the clock, although Id expect that from someone like Fox or Dollar, but the vehicle had significant body damage to it, which is simply unnacceptable.I understand companies may be having a hard time sourcing new vehicles, but that doesnt mean they cant repair the bodywork on their existing fleet.If Avis wants to become a budget rental agency, no problem. But they should then adjust their pricing to reflect the poor quality of the vehicles they are renting.
I did the prepay online option. When I arrived, they charged me extra and said it was a deposit that I would get beach when I returned the car. When I returned the car, I had an extra $190 charge. Thankfully, I was able to call customer service for Avis and get a refund as they acknowledged that I was wrongfully charged. I wouldn’t risk renting here.
Unbelievable queue due to a massive shortage of staff on shift. Arrived after an 11hr flight and had to wait 2hrs to get to the front of the queue, then another 30 minutes to get the vehicle. Despite all being booked in advance. It seems everyone there had booked in advance, but the staffing was woefully inadequate. There were 26 terminals but only between 4 and 5 people serving and preparing vehicles between them (working hard but completely up against it). Considering everyone was booked in advance and they knew how many people were coming, this was quite shocking. Wont be using again.
If I could give them 0 stars I would. Worst customer service I have ever experienced. The rental agent was slow, very rude and unhelpful. We booked online and checked in ahead of time but it still took him four times longer than any other agent at the rental location.Then, when we returned the car they charged us for ‘gas service’ even though we returned the car with a full tank. The rental agent assured us we wouldn’t be charged for gas if we returned it full.
BEWARE!! Beware!! I have rented from this location a few times now I always fill up my tank always! I turned in a car yesterday the attendant usually asks if the tank is full ? Yesterday she didn’t ask and I was in a hurry. well today I see a charge of $49 on my credit card mind you I have my receipt from my credit card where it shows I put gas in the car literately 5 min. Before returning the car. Of course I called Avis Customer Service and the charges were removed but BEWARE!! The gas prices are up and the big companies are thinking of scams and so many people don’t check. The sad thing is the people working for these companies these companies will NEVER be theirs and they will get replaced in a split second yet they are ok with taking advantage of the normal folk like them. It’s sad! It could be them at any other time.
Avis stole money from me. I am in my 70s, and I have a desktop that I recently upgraded from Windows XP. I dont have a cell phone or a laptop. I rented a car from Avis in April for a trip to Los Angeles that my wife and I were making to help my daughter in her move from Maine to LA. 2 days before the trip, we were 200 miles from home at my daughters college graduation, I got an email from Avis saying that if I prepaid in full for my rental I could save 42 bucks. I thought that I had already prepaid, but since they were offering me some cash if I prepaid I went ahead and did it. Then last Monday, after an hour and a half waiting in line, I was told that I had two cars reserved, and there was nothing they could do about it because they were paid in full. I was exhausted, and when we got home we tested positive with Covid, so I have been a bit drained, but since I started trying to find a human being with Avis to help me resolve this, all I get is answering machines and robots.
The young agent actually tricked me to tick the Gas SVC Option at the counter when I said NO to him to all options and services. There was a very long waiting line, and he just asked me to sign for this and that for the rental. I was totally in shock when I received the e-receipt from Avis. I returned the car with entirely full fuel tank is the best proof!Bad young agent at Avis LAX, shame.Update:Avis management and customer service center have both responded and tried to amend this particular issue. The corporate standard of Avis is miles higher than its local unit at LAX.Avis is a big company that strives for excellence. All its rental sites/ branches/ operations units must also live up to the same corporate standard in order to deliver 100% customer satisfaction.
I would not rent from here. We had to wait 1 1/2 hours to get our car (which they said is normal).Then, we were given a car with 77,000 miles on it that didnt sound good.On Saturday we made a quick stop and it wouldnt start, requiring me to go to AutoZone and solve the problem myself. The person on the phone at Emergency Roadside Support was nice enough and tried to help but, because it was Saturday, getting a replacement car nearby was difficult.I was told I would get reimbursed for the purchase at AutoZone but, 3 days later, I have yet to hear from anyone.
When arriving at AVIS, no vehicle was available at the agreed time. AVIS was unable to deliver a vehicle until more than four and a half hours after the originally agreed time. Upon return of the vehicle, AVIS originally required us to return the car at the originally agreed time and not at the time four and a half hours later corresponding to the time when a vehicle was made available to us. We had to spend another hour with customer service, before AVIS confirmed that we would obviously be able to return the car four and a half hours later - thereby living up to their end of the agreement.We have rented cars with Dollar Car Rental, Enterprise, Budget and AVIS in the past. We have never before experienced that a rental car company was unable to make the vehicle available that we had reserved. Not a good experience.
BE CAREFUL! They are doing shady business here!!! They try to sell rental options you don’t want and you may accidentally accept them! Especially, the gas service option. I have rented from Avis at many locations with no any problem. But at LAX, Samsul, an agent, he said I will get a refund of this gas service option if I return a car with full tank. I did not read the agreement carefully and accepted it and found that it can’t undo. However, I realized that what he said is a LIE. Very unethical. So If you selected it, return the car with a nearly empty tank. If you don’t want it, Do not select this option when you pick up your car.
This is about the Avis preferred experience. Car was allotted in the app but there was no information on the lot. Had to wait in a slow moving queue being served by one person on a busy night. It took 20 mins just to move each person. They had no cars for most people. The people before me were told their flight was late so they don’t have a minivan any more. When the person just tried to tell him their flight was late, the guy started rudely responding to them saying that they were yelling. They were speaking really softly and I was appalled to see it. Unhappy with the experience overall.
Just returned my car this morning. As usual, be very careful when checking the invoice, they tried to charge me more than 100$ to refill the tank, although I refused this option when picking up the car, and I brought back the car with full tank, there are plenty of gas stations close to the airport. The lady at the counter didnt explain and asked me to contact San Francisco where I took the car. Is this organised robbery? Not nice Avis 🤔
BUYER BEWARE!!!! THEY LIE RIGHT TO YOUR FACE!!! Luckily I had 2 witnesses with me! When I arrived and checked in I saw that there was going to be an additional $109 charge so I asked what that was. The representative LIED right to my face and said that was just an authorization just in case i didnt return the tank full. Little did I know that was an absolute lie! I returned the car on FULL but still got charged the additional amount. When I called after to inquire I was told that I agreed to pay the pre-pay gas charge so that I didnt have to return the tank on full. I dont know what kind of shady business they are trying to pull but this is 100% not acceptable and not a company I would like to do business with, This is 100% unethical. Not to mention the car was not taken care of, the change oil light was on the entire time.
Visit this Avis location for some Old Fashioned Top Notch customer service. Mark not only found the perfect car for me, he walked me to the car. And Greg was awesome at the exit gate. I highly recommend this Avis location.
Update: After speaking with Avis Support, they acknowledged the charge had been done in error and refunded the $450 so all is well. Excluding this mixup with the charge at the end of my rental, I really enjoyed renting with them and would do so again.Received a charge 20 days after returning the car for $450 with Avis claiming while cleaning the car there was a smoke smell. The the funny thing, I’m not a smoker! And neither is my wife! We’re fit adults who go to the gym! How can they do this?!
Price I was quoted was not honored. My car had previous damage and the price was way too high. $169.00 for a damaged car for one day. I had an important meeting and no time. Never again!
It was one of the worst experiences that I have ever had at any rental car office. I arrived there on 9th Apr. There were only two employees on the counter, and I had to wait for 30+ min just to stand in front of the counter. There were only 3-4 teams in front of me when I arrived at the office. So I expected 5-6 min of waiting time. However, the employees had to leave the counter pretty often in order to bring the cars from somewhere else. As a result, the progress was painfully slow.When my turn came, after all the paper work was done, I was informed that I need to wait at the side of the office building until the car will be there.I had to wait another 30+ min there, where theres no place to take a rest; a chair. The only good memory of this story was that I wasnt alone. There were 3 more teams who were waiting for the cars to arrive just like me. Later at some point, one of the employees asked me to consider a pickup truck. I reserved a mid-sider sedan, and the pickup truck was just too big for me. Eventually, I was provided with the car that I wanted, but I couldnt hear anything about the reason for the delay and even a sorry.
After a long trip the last thing we wanted to have to deal with was Avis overcharging us by nearly $500. The only thing worse than that was the response of the supervisor when we asked for clarity who informed us that it was our problem and not Avis. Apparently even though we refused optional insurance, we were charged nevertheless. The supervisor was extremely rude and unwilling to listen to our concerns. This was our first trip since Covid. We can assure you that we will no longer use your services, personally or professionally.
Shuttle takes ages to come, driver doesn’t stop you keep waving at him and he drives away..really poor service. All other low cost car rentals had their shuttle run 4-5 times and Avis still hadn’t showed up. I don’t know why pay high price for Avis if service is so poor!
Make sure you take 📸 of your car rental fuel tank because they still charging you despite bringing car full of gas. This is the second time they do that ( New Orleans and Los Angeles). Check your bank account for the extra fees. I spoke to the guy who received the car to check the car inside and he told me is OK. Just be aware!
Check out was super easy and fast as Avis Preferred. Switched my vehicle and checked out without needing to talk to an agent. Returning the car was fast and easy too. Friendly staff and great experience with Avis at LAX.
One hour in line and no where close the to the middle of it. Severely understaffed. Management needed to come helpStaff are trying their bestThe line took 3 hours before anyone could get to a counter in the end
I had a two week vacation rental of a Ford Explorer. I got very good professional and personal service at AVIS at Los Angeles Airport.
Definitely do not recommend Avis whatsoever.Rented out a car for 4 days and when we got the car it was completely disgusting inside and on the outside. When returning the car, we realized they never gave us our contract in the pamphlet. They had only gave us an EMTPY pamphlet with nothing on or in it. Then when receiving the receipt what was originally suppose to be only 400$ they charged us double. When we tried to call them today to ask what the additional costs were and why we were charged so high, we kept getting hung up on. Very unprofessional and worst place we’ve ever rented a car from.
Firstly I asked for a small vehicle but received a small SUV which unknown to me was very bad on gas mileage. The inventory at LAX was overflowing, so much that it was very hard to find the exit (signage was shockingly vague).Then the agreed amount was 138.21 but I was charged 161.32. Why? Who knows? I rent fairly often and in all the years I have never had a car rental company do this.Please reply to me to explain why any extra costs are not disclosed.Thanks.
Another wonderful experience renting with Avis ! I travel a lot and Avis rental services never disappoint. In my car in 2 minutes! I encourage every to join the membership! The perks are wonderful!
Horrible service. Besides bad experience in Mexico, this is probably the worst place to rent from. Line to rent car was about 2 hours and after finalizing procedure they forgot to bring us our car. I spoke to management 3 times before they brought vehicle which 3 road seat was very uncomfortable and luggage space poor. Car had lots of miles and the manger did not provide us an upgrade option for such poor experience. I have never experienced this with Enterprise. Watch out here people.
Car was great overall, pickup wasnt the best as I couldnt understand the agent at all. I got charged for Gas Services even though I filled up the tank right before drop off. Now Avis wants me to prove that I filled it up via receipt from gas station. :(
Was using their website from outside US and my credit c was blocked. Will still book with them once my card is settled. Looking forward to get the car reserved a couple of weeks early and hope not to have any issues when we get the car.Update 6/15: Successfully reserved one on their website for 6/25 pick-up, hope everything goes well come time to pick up.
One of the BEST avis places Ive been to (and Ive been to 30+). Very professional, friendly and helpful staff for checkin, car takeover and car dropoff! Nice cars and very smooth bus rides from and to airport. Will come back for sure! Thanks!
Avis is so close to making things easy. Theres an online check in so you can fill your details and get through the counter in seconds. But, you still have to wait in line behind all the other people who didnt (or who have complicated issues). It took me over 90 minutes in line to get my car, only about 1 of which was spent at the counter.The staff seemed really on edge, too. One of them started yelling you never talk to me like that at a customer, with finger in her face, repeatedly. I have no idea what triggered that, but there didnt seem to be a manager or security person who was available to defuse the situation.
At LAX they didnt have the car promised to me and lied to me more than once. They told me I would be compensated a tank of gas and dont fill it up when I return the car to SNA. Now Ive been billed over $90 dollars for approximately 7 gallons of gas. Ive tried contacting customer service and just keep getting passed around in a circle.
This is my first time use Avis and the reason I select this company is because of they have offices in many parts of the world. We have booked a car more then a months ahead but when we arrived to the rental office in LA, we need to wait for more than 45mins, worse was we doesnt pick up any of their sub-package offer, they got me to walk around the car park which there is a return car parking area, the car are not ready for the collection. After managed to get the car, it took me more than 1.5 hours but the car is not completely clean. Since they aware of our rental period (3 weeks) but still provide a car that not completely checked & service. after 5 days of driving, the car giving warring that require to return to workshop. after exchange another car, the car cooler is dry and we have to check for the company to filling up the water.my past experience of renting car in USA was very much simple, comparing to another international rental (Hertz) company, they will pre-arrange the car ready and just need to complete document in less than 15 mins, car are properly clean and ready for weeks without any worry.
Auto was not clean. I forgot my Avis Preferred Number, when I requested to added to the contract # 342640126 they refused also they charged 105.00 for gasoline when i did not requested the gas sac option. They basically charged me $105.00 for 180 miles that I drove the car. I also returned the car full. Unless Avis refund the $105.00 I probably will not rent again and will also dispute the gas charge with my bank. The only reason I gave then 1 start is because they don’t have a 0
These guys were so helpful. When I dropped my car off and went to the checkin counter at the airport I realised that my documents were left in the rental car. The staff were so helpful in locating them again...I cant speak more highly of this team. Teresa was the bus driver and I would like to publicly acknowledge the assistance she gave me by radioing the office ahead and locating my documents.
1. I booked the rental, engaged the pay now option then was offered to join Preferred status, but had no way to immediately connect my rental to my Preferred status... thus had to wait 2 hours at LAX as a result with no one available to help!2. The car we finally received, a BMW x3, was an absolute dirty mess. The windshield and passenger side windows had some water resistant residue on them but after waiting so long, we just took the car to get out of there!3. Inside the car, the info panel had some horizontal scratches & gouges, making it unreadable in bright sunlight! Brought the car to a nearby AVIS location in Studio City, Los Angeles, Ca but they had no cars to substitute.4. The car interior smelled from tobacco!!!5. The remote key battery ran out on the 2nd day forcing me to have to purchase a new replacement one!!
Car pickup took almost 2 hours. When the car was returned, the tank was full, yet they charged me for gas charges. I had to contact them again and submit gas receipt. Again had to send a reminder. Finally it was credited. The car was good though!!
There is no benefit of being a preferred pro member here. National has way better rewards and status tiers. Save yourselves the money, time, and energy of being loyal to Avis. Everytime you call, you have to immediately request and say “send me to escalations” or you will be transferred to a dial tone. The cars often smell like cigarettes, are not mechanically maintained, and dirty.
The absolute worse customer service I’ve ever received. I get needing to wait in line. But the lady that helped me was RUDE, DEMEANING and not helpful at all. Never have I ever been treated this way. I was polite to the lady and gave her my gift certificate. She told me I couldn’t redeem it. She just gave me a really hard time when on the gift certificate it said I couldn’t redeem it online but only in person. (Ok I can let that slide). Then as I gave her my ID, and passport because my names are different for the gift certificate, she gave me a hard time again. I just stayed quiet. The next thing for me, was after I handed her that, she called me a millennial telling me to stay behind the plexiglass. I masked up at that point and told her I was vaccinated. All the while, she took a PERSONAL phone call while getting my reservation, and when another customer of her race walked in, was really nice to her. I felt like I was the wrong color that day. DO BETTER Avis.
The worst experience, ever! Almost 60 people being attended by 5 workers from Avis. After 75 minutes in the line, a guy named Patrick was very rude during the check-in process.(You know, you always expect that the first contact with someone after a long trip would be something nice.. not this guy!). When he finished, i noticed that he was charging 124.80 for a Fuel Service that i didnt asked for. He told that if i returned the car with full tank, i wouldnt be charged (guess what happened? I was charged and now i have to waste time to get my money back)Then, he gave-me an old car with smell of cigar. When i returned to ask about the problem he started to yell, telling me to keep distance and wait. Beside that he also yelled to a guy that was questioning the same fuel service, and asked him to leave the box to keep the line flowing. Seems to be upset, he gave me a a new car. I hope that Avis return my money and improve the quality of their services.
LAX Avis location is terrible. The individuals at the Preferred Desk are not friendly and do not seem to care about the customer experience. The first car I was supposed to get was given to another person, the second car they tried to give me did not have CarPlay functionality (either wired or wireless), the third car I was given was in terrible cosmetic condition. The car had scratches on almost every surface, dents, and stains on the passenger and rear seats. Both the person at the check-out gate and the person at check-in told me the car should have never been rented out in the condition it was in. I increased my rating from 1 star to 2 stars to reflect the caring individuals at check-out gate and at check-in.
I was charged the refuelling cost, RSN and ESP even when I expressly told the agent Patrick that I did not need them. Returned the car and my card was charged US$118.34. Took a day off to go to the return location to dispute the charge but they say they cant help and I have to contact customer service, emailed them, waited for 2 days and they wont refund even when the guy Cesar from the Avis location where I returned the car confirmed that the returned car was full of gas. Even showed them the gas receipt. Finally tried calling their hotline and waited for 30 minutes on the line and got the refund. To sum up my experience with Avis in one word - STRESSFUL.
Avis at LAX is generally a bad experience even for an Avis Preferred customer like myself. I can’t imagine a regular customer experience. To be total honest I’m not sure why I use Avis at LAX since there is almost always some issue. This week the reservation system was fouled up and instead of walking straight to my car I had to wait in line to check in. Last week I had to wait for a bus for 30 minutes only to have 2 show up back to back. In that same time 3-6 buses from Hertz went by and the same was true for Enterprise and National and unfortunately this is typical for Avis at LAX. It may not always be 30 but at least 15-20 with multiple buses from other companies showing up. I guess I just need to break my Avis habit.
Helpful staff at the counter on collection. After a long 12 hour flight and long queue for collection, I was disappointed with the cleanliness of the interior of the vehicle. The windshield interior needed a good clean as it became very poor to see in the setting LA sun. Windshield washer bottle was also empty. Plus, the return area at LAX post rental was really messy with a lot of litter, and terrible music being played in a cleaning vehicle area.
Came into Avis to pick up a week rental at this airport location. Something that should have taken 20 tops ended up lasting 3 hours. When we arrived Saturday April 9th the line was around the corner of the building. They were helping customers witch took 30 min each time. Their were families with kids and babies, and elderly couples, standing out in the sun for hours. And people just kept coming bus after bus. After 3 and half hours we were finally assisted and still had to retrieve our own car seat. My grandbaby was hot and hungry and exhausted. Made our first day in California the worst vacation day ever. Lets just say this place will never have our business again.
Jam packed in midnight. Each customer takes about 20minutes to get a car key only to come back again with issues( either was given the wrong car or some operational problems with the vehicle). 40 customers waiting but only 2 employees working with an apparently failing system.
Actual rental was fine, clean and gassed up. Return process was smooth. Only had 2 staff members working counter when there was a huge amount of people waiting, all had reservations so they could have adjusted accordingly, not sure if they are still short staffed from COVID.
We have been waiting 2 hours in the queue to pick up the car and still 1.5 hours to go. This is unacceptable!!! Avis MUST hire more employees and MUST invest in their IT systems. Next time we will not rent a car with Avis, awful experience as a customer.
Stay away from Avis. They charged my credit card with fraudulent repair services TWO MONTHS AFTER I RETURNED MY RENTAL CAR. Only after my card was charged and I contacted Avis did they come up with a story that I had used roadside services for tire damage during my rental. Of course, they had no receipts from any auto repair or towing service, but refused to reverse the charges after I told them I didnt have any tire damage during my rental. I wont rent from them again. Im using Enterprise next time Im in LA. Have never had this problem with them, and their cars are newer and higher end models.
BEWARE!!! Agent added additional insurance packages to the vehicle that I very specifically declined because I have multiple layers of rental car insurance through my personal vehicle insurance and credit cards. I called Avis customer support on several occassions to fix the situation while I had the vehicle and found that they were impossible to get through to. I was very clear to the agent about declining the insurance, and verified with him several times that there would be no additional charges besides the rental itself. He put the insurance on anyways...maybe he works on commission... No one was friendly there, the whole place had a shady feel to it. Buyer beware
Dropped off the car at LAX and was about to try and find my way back to one of the hotels because my flight was severely delayed. Didnt even have time to start walking before one of the staff offered to drive me back to my hotel. Was late in the day and really appreciated. I just never have a bad experience with Avis.
At the moment, Avis are doing OK, after having completely dropped the ball in terms of price, competitiveness and service a while ago. I have to say LAX was a smooth operation on collect and return, price was decent, staff are always professional. -1 star for rewards program in name only (no actual benefits), and a previous minor damage rip-off repair.
When I arrived to pick up our car the person who was driving didn’t have a credit card so it had to be put under my name. We were then told because there are two drivers it’s an extra 40USD per day for the car even though there was only 1 driver. Shortly after we were then told the car a mustang convertible which was booked months ago in advance that the car is not ready it is in the back car yard and needs a clean and could take 2 hours plus but couldn’t give us a time frame as they have no control over what the back does.He then said he would waive the 40USD fee for a regular car which we don’t need to wait for (however my four other friends who came later had 2 drivers at the same Avis and were not charged this “fee” or even told about this) we asked if we could reduce the price considering we paid for a convertible and were told no the discounted fee is the reduction.So we then paid full price for a car we did not want and frankly it was just a worker taking advantage of 2 women who were not sure of the process. Very disappointing. Do not book with this company or make sure you know your terms well because we were completely ripped off.
Picked up car in Huntington Beach at a small but wonderful little shop with the best front desk gentleman. Dropped car at LAX, very quick and easy with people there to help. Great experience.
The person whom helped me at the counter after approximately a 35 minute wait due to the line and there only being 3 counters open, was extremely rude. By far the least organized Avis Ive encountered stateside and even in comparison to overseas. Whats the point of being a Preferred member and getting treated like this? Thankfully there was no issue with the vehicle
Had to wait in line for over an hour to collect our car at the LA airport office - not what you need after a 17hr journey from the UK. Only 3 out of about 10 staff positions were open while we were there. Also, was recommended by the agent to take the option to pay all toll charges in advance (over $100). He led me to believe tolls were charged all over the LA area. However, we didnt encounter a single one in two weeks of driving around LA and as far away as San Diego and Yucca valley. Terrible advice.
The agent at the pick up counter was extremely rude and unprofessional. He tried to sell me every possible insurance and prepaid gas option under the sun and made it seem like many of these options were mandatory. I did not appreciate the way he phrased his question as an obvious attempt to mislead and get me to purchase things I did not need.I made it very clear that I am declining all insurance options and will be returning the car with a full tank of gas.When I returned the car a few days later, I found out that not only was I charged for optional liability insurance, but was also changed for the prepaid gas option (I brought the car back with a full tank). I was directed to go inside and speak with a manager - keep in mind that I had a flight to catch and the last thing I want to do is waste my time speaking with someone for what should have been a simple drop off process. Thankfully the manager on duty was extremely helpful and was able to sort things out quickly.Would not recommend this location or Avis in general to anyone. Those who do rent from here should proceed with caution and be on the look out for phantom charges.
Not super thrilled with vehicle selection, but I am, admittedly, more picky than most. Ended up really liking my Accord Sport Hybrid, though. And the employees were great, especially Felipe who gave us a ride back to our hotel.
Always so fast being a preferred member my car is always ready before I arrive. I do everything on the app. Car always clean and check-out drop off processes are a breeze.
Poor experience from start to finish. I pre-paid and checked in ahead of time online. That means little, since you have to wait in line regardless of online check-in, with everyone who didnt make reservations. Location was understaffed, so the line was long. Once I got to the kiosk, the representative tried to hard sell me on all the upgrades, unnecessary if I said over and over No, thank you. Finally got to go to the car and wouldnt you know it, the battery was dead. They put me in an unwashed and unvaccumed car. To top it off I brought it back full but they charged me for fuel anyway. Will not be returning nor will I recommend. Stay away from this location like if you can!
Pre-paid for an Intermediate sized SUV (Ford Edge or similar) months in advance. When I arrived at LAX and went to pickup the car, the agent said there was only one on the lot so I didn’t get to choose. It was a Toyota 4Runner which got about 15mpg and given the recent surge in gas prices, I declined it. At that point, the agent then told me he could downgrade me to a Standard sized SUV (Kia Sportage), so I took that option. After checking online, the rate for that particular car group was about $120 less than what I prepaid for the Intermediate. I told the agent and he said it would get adjusted after the car got returned. Well, I’m still waiting for that to happen, no adjustments were and my final receipt reflects the Kia at the Intermediate price instead. The Kia was all well and good for what we needed it for, I just wish there was a better selection of cars and that Avis actually held up their end of bargain of adjusting my charges for a vehicle in a lower (cheaper) group. I’ve tried Avis for a few rentals and have always been disappointed by the lack of car selection at various airports. I’ll probably stick with Hertz from here on out, every time I arrive to pickup a car from them, there’s always 10+ options sitting in the lot for me to pick from. It’s much nicer being able to pick your car rather than having it “assigned” to you.
I was literally on my way to becoming an Avis preferred member and signing up for tier membership until I received this notice in the mail. Customer service for my rental was actually wonderful. The reception was friendly, returning the car was a breeze and the avis employees were really accommodating. I was told all looked well when i returned my vehicle and I would receive a receipt via email. Never received the email, just checked my credit card for final charges. Then today, nearly three weeks after the rental, i get a notice in the mail telling me I am being charged to my credit card $250 for excessive soil/sand in car. Let me say that there may have been some sand on the mat of my driver seat and back seat where i left my bag from the beach on the floor of the car which can be easily vacuumed out. It literally couldn’t be helped if you had a beach day but I would not dare say it warranted such a charge especially whenI got there and he checked out my car and told me the car looked good. I will be contacting and posting about this and definitely not using this Avis location when I am back in LAX this May and telling everyone else I know not to. I wish i took photos of the inside (especially because this car was rented to me with chips between the seats and someone left their CC on the dash) it was clear they didnt even do a good job cleaning it upon renting it and now i learned my lesson to take a picture of every corner when receiving and returning a car to have the proof for myself. It’s a shame because I was looking forward to becoming a member and giving them my business every other month but they lost a customer.
Probably the worst experience I have had when renting a car. That is everything from the customer service to the vehicle itself. Dollar is a better service! Beware the hidden insurances with Avis and make sure you check that your car has a parcel shelf to hide the items in your car. I wont use Avis again.
Really slow check in. The agents were no where to be seen. Then a lot of push to buy extra products like a toll pass, multiple insurance package , pre filled gas and so on. Then the car was defective and the agents kept passing the problem to others.Return was easy though, and the shuttle services were good.
Only giving one star because you can’t leave none. This is absolutely the worst place I’ve ever rented a car, if I wasn’t stuck with the bill because we prepaid, I’d absolutely leave. Their is 25 counters and 5 employees with hundreds of people waiting outside, we’ve barely moved an inch and it’s been an hour at this point. We’re absolutely furious. We pre paid and pre booked to get our car quickly. This a joke. I suspect we’ll be here for 3 hours IF we’re lucky. What a waste of time.
When our group arrived, Eva and a number of the staff (including the shuttle bus driver) assured us that we could make a reservation for our large group considering the high volume. Outstanding service to the employees on Thursday night! Upon returning one of our two rentals, #majorproblems happend on Monday morning and an hour later someone saved the day. Somehow upon arrival to turn in the final rental Monday afternoon, some underserving female employee ruined my raving review of Avis. The delay in what should have been a simple return process will cost me greatly, in exchange for an apology by her coworker. Overall give this location 1 star. That really upset me after such a great experience.
1st off my latest Avis rental was done on the 7th of June not the 8th. When I arrived at the LAX AVIS Preferred Members Club. You know the one where you show up, look on the board, walk to your space, load your rental and leave. Well, on that day several if not all of the Preferred Customers that were there during my time there, were all being told... just wait a few minutes we will get you a vehicle soon. That few minutes turn out to be at 20 minutes on average. My personal wait was just under thirty minutes. When I did finally get a vehicle, the vehicle I received had tires on it that were extremely worn. Probably the one and only set of tires for that vehicle with 46+ Thousand miles on it. Not real happy to be rolling down I- 5 South with the rate of traffic speed. Much less any place else either. Additionally, my credit card has been charged 4 different times. Two charges, 293.80 USD and the 215.63 are for unknown reasons. I will dispute those and I will not pay them. Lastly, for the past 12+ years been totally satisfied with what AVIS was doing but that has ended now due to the actions of the last few days.
Horrible , waited 45 min for the shuttle from LAX to the lot , I got to the lot my car was not there had to walk back to the office given a car that did. Or start went back to the office then was given another car that was blocked in . Finally got a car took over 1.5 hrs (and I’m a preferred member) dropped the car off at SNA airport the employees were busy chatting had to wait 20 min for them to check me out .. horrific service, cars were not cleaned and most were old vehicles . Avis used to be top notch not any more
Make sure you thoroughly check the vehicle before returning it.....We left some personal items that held significant meaning to us and less than 15 minutes of the vehicle being returned it was already sent back out.....When we returned to AVIS to collect those items, we were greeted by an immature employee who retold our inquire to another employee as a joke after they thought we were out of hearing range in lieu of doing what could have been done to help retrieve the lost items. I understand we should have done a once over instead of assuming the other got them, but AVIS should THOROUGHLY go thru a car and CLEAN it before sending it back out. If the process was done, the vehicle would still have been there for us to collect our valuables, since it was less than 30 minutes from the time we dropped the vehicle to when we returned to claim what we realized we forgot......But regardless, the lack of respect AVIS employees showed to their customers was the strw that broke the camels back for us....We will go elsewhere from here on out. Do better AVIS!
Terrible experience. First and LAST time renting with Avis. They have long wait times to talk to customer service and its product because so many people call to complain. They claim I broke a camera on their car, but cant tell me any information on it, cant send me the mechanics paperwork, but expect me to just give them all my money? No. I need someone to tell me how this imaginary camera that didnt exist on this car got broken before I willingly pay for it
Hello Miss, SirI only put one star because it is not possible to put 0 but we came to pick up a rental from France on June 15, 2022 and it was impossible for me to recover the vehicle in question because my card was lost. / flight to my departure airport.Obviously, I had several proofs of my good faith, I even tried to settle with other bank cards but the host in addition to having been haughty and insulting towards us, always refused the solutions. So I asked for a refund of my rental because it is scandalous to be received in this way simply because we are young French people.Working for one of the largest companies on the planet and having several contacts in the embassies as well as in the travel agencies with which you worked, I would make sure to send them my very scandalous experience.Dont go there, they are scammers compared to Sixt
Shocking customer service at LAX.As a wheelchair driver I had ordered an adapted car. It was no where to be seen. Was then downgraded to a car that did not even fit luggage and wheelchair. By the way I had ordered Avis’s largest vehicle, but was downgraded in size because that is all they could find me that had been adapted for my driving requirements. No apologies, no support, no positive customer support or service. Shocking really and Avis ought to be ashamed. The manager at LAX Avis could not care less about disabled drivers! Unlikely to hire again from Avis. Cannot believe a corporation of this size and structure treat a customer like this.I spent 2 hours in their rental building waiting on them obtaining a car (despite ordering this weeks ago - avis staff blamed Europe systems being different to US systems).Car downgraded and no refund to date.However finishing on positive note, returned the car and the return agent drove us to terminal as he noticed my wheelchair. Fantastic service and all credit to him. Shame about the other elements of my Avis experience.
***Be careful to what you “agree” to***Very frustrated with the billing at drop off time to come to find I “agreed” to things that I didn’t. Extremely hard to hear and understand the agent at time of pick up and even asked him to speak up and talk slower. Couldn’t hear or understand him behind the mask and plexiglass then come to find out that when I have my bill after pickup that I “agreed” to extra liability insurance even after I showed him my proof of insurance and that I was 100% covered and then also come to find out that I agreed to the “tow package” as well.Very frustrated with this experience
Line was 3 hours last weekend. No joke -- the girl in front of me passed out after waiting in the sun for 90+ minutes. To top it all off, after going to retrieve my rental car, it was nowhere to be found on the lot, so I had to go inside and make a scene to get help and avoid waiting in the 3 hour line all over again. Agents said they were having problems with their computer systems, so it was taking 20+ minutes to serve each customer.This branch is very cut rate, to say the least. By far the worst rental car experience Ive ever had.
One star from this family.My husband rented a car from this place online. When we got to the location to pick up the car, they informed us that they wont take my husbands credit card for a $300 deposit (that we didnt know about). The reservation had already been completed in his name weeks prior to pick up date, so when we got there and they turned down his card, they would not allow me to use my card, because the reservation is in his name. (We are married with same last name.. so why would they not allow my card to be used??) So, we had to make a brand new reservation at that time and request a refund for the amount already paid to them weeks prior.(There is nothing in the fine print that says only takes certain brands of credit cards)Because of the timing, and having to make new reservation at time of pick up, it cost more (so we paid an additional amount of money to rent the same exact car that we would have gotten with his original reservation becasue we didnt do it in advance..?!?) Then, after we made the new reservation in my name and give him my credit card, he swiped it and said we can expect a refund in 7-10 business days for the previous amount. We rented the car for 2 days, and am still waiting for my $300 deposit to be returned to me since returning the car..WE DO NOT RECOMMEND USING THIS COMPANY FOR YOUR RENTAL NEEDS.
Too much waiting time when handing over the car. they did not have any models ready of the group we had ordered. so we had to wait further. not what you bother when you have flown so long. why not upgrade? then we got a car that was dirty. after 9 days the fuel tank leaked. we were asked to drive to a avis office. they could not help us. was passed on to another one here was a avis employee who could work his night out at palm springs airport. she fixed things. 😊 The car we got afterwards was fine but towards the end it started that a lot of oil and a fault in the airbag made them constantly call and gave a fault in the car. not cool to listen to when you have a 7 hour drive down hw 1. I have always been happy with the avis but this time it was just to much. Specialie when the price for renting now is that high.
Renting cars very frequently all over the world and know very well what to do and how to return a car. Here, they are charging fuel service fee (March, 2022), although clearly returned full. Thereafter, fraudulently claiming to card provider that fee was justified. Had to hand in the case to a 3rd party to get the money back. Companys / branchs business practices are a case to be further investigated by consumer protection and should be banned from payment providers in consequence of their fraudulent practice. No reco!
Ive had an account with Avis for over 10 yearsThis is the worst Avis location I have been to. It was a 2 hour wait to get my rental car I had already prepaid for. Their app also kept showing I was receiving an upgrade, and when I tried to select the available cars from their upgrade list I kept receiving messages that I had to see an attendent even though all my info including credit card was updated in their app. After finally getting to the front of the line (hour and a half wait) it took another 10 minutes for the agent to secure a vehicle (not upgraded as their app showed) . They told me everything was ready and the vehicle was just being finished cleaning and theyd pull it up outside the office. Another 20 minutes and that vehicle didnt arrive, so they finally switched me to another vehicle (same make/model) that had been sitting on the lot the entire time I was waiting outside.
Check your rental contract times. Mine was marked the time I spoke to the desk, not the time the car was actually ready for me to drive it away. I had to wait almost an hour between talking to the agent at the counter to getting my van. I brought the van back at the originally scheduled drop off time and the system charged me an hourly rate, which for a 12 pax van is $240. I’m now waiting on hold with customer service to fix the overage.
Absolutely dreadful experience. I will never use Avis again in my life. The cars are death traps and never checked. I was given a car with 4 totally bald tyres, 2 were through to the white thread so could have burst at any time, they then swapped the car for another with 2 bald tyres that I then refused. If you fancy dying, then rent from Avis, you will probably have a blow out on the freeway and will end up in a wreck that they will then charge you for. They are only interested in selling you insurance upgrades and car upgrades, they dont care about your safety, they just want your money. They also made me queue for 2.5 hours at LAX as they had no staff. Absolute tossers the lot of them
Zero signage in airport, transfer is difficult to find. Probably more the airport’s fault than theirs. Good luck once you arrive if you’re not a preferred member. You’ll be in a queue 20 people long where it takes >10 minutes to serve each person. The car is ok and a decent price. Just inefficient customer service letting it down.
They operate contrary to accepted principles of morality. We chose a big international company to make things easier for us and avoid hasslers. However, our hopes were proven to be wrong. We originally booked our care online. We have a very good travel insurance, so we got our car without extra insurance from Avis. We got to LAX Avis location and the man helping us with at the counter offered to upgrade our car for no extra price. He also asked about the insurance and we told him we did not need any as our travel insurance is so good. He said ok and told by husband to “just quickly click accept five times and sign” and we will be set to go. We were happy and tired having been awake for over 26h (Which we unfortunately had told the Avis representative) and even though I did think for a second that one should never just “quickly accept” anything I was thinking that we are dealing with a big an reputable company and we would be accepting all what had chosen online and talked about at the counter. But no, in turned out that we had accepted 40dollars/ day extra insurance that we did not need, which ended up being almost 700 dollars extra charge at the end of our trip. Not criminal of course on their part, but very unmoral and wrong way of doing business. We will not be returning to Avis as we will not be able to trust them and not that travel is picking up after Covid, we will make sure that our companies will not be using Avis either for their business travel. So if you do decide to take a car from them, be very very careful!Edit. 17.5.22. We contacted Avis as they replied to this review (promptly, I have to add). I suppose this was their central office and not this particular locatin. We provided some additional details as well as info like the fact that the update care was pretty much the in the same price range as the original, which makes one wonder, what was the point of the update. Avis then agreed to compensate for some of the extra expences we had to pay. So to their credit, they did acnowledge that all did not go well. However, we still had to pay half of the pointless ensurance. Again, use with care, at least this particular location.
AVOID WINSTON at this location. He put on insurance charges and a refuel option even though I DECLINED both. I’m now having to sit on the phone to dispute this with Avis and my credit card. Winston is a huge scammer and obviously desperate for a dollar.Also the Avis shuttle bus to get to lax takes forever and almost made quite a few renters late for their plane.Only reason I’m giving them two stars is because the bus driver was at least helpful in giving advice on how to get to our terminal faster.
I got a good price, but the vehicle maintenance light was in from the start. Then a flat tire on the first day. Told to come here to swap the vehicle, which they did, but reluctantly. Although they did get us into a new vehicle, they offered no concern about our safety and no concern about the maintenance light.
Worst Avis in the US. Bus wasn’t running (tipped National to drop me at corner of Avis intersection). Looong line at preferred booth, screen simply stated ‘App’ which historically has not worked. I downloaded it, reset password. Still didn’t work, said ‘see agent’. While standing in line I called Avis. After clicking through voice mail prompts I spoke to a man who stated he couldn’t do anything to help me and I needed to wait inline for an on-site agent. Car I received was excellent, but process was very slow, inefficient, with poor service. If this was my first time experiencing Avis it would have been my last.
(EDIT: After weeks of emails, pictures of gas pump and fuel receipts I received the “Refuelling Charge” back to my credit card.I am still waiting for the return of “Roadside Safety Net” that has been added to my bill without my permission. It’s been 2 months..)Stay away! I used Avis multiple times before. They had wonderful cars and good service.Now Avis is employing a scammers tactics and adding charges to your rental AFTER you return the car.I got additional USD 321.62+taxes of additional charges! An additional 20% of the total car rental.I have fully pre-paid for Premium SUV rental for 3 weeks. At the counter I asked not to add any additional fees or charges except additional driver. Avis officer Patrick was trying to sell additional toll package, but I repeated not to add additional services.Customer service initially emailed me that additional charges are a deposit and it will be returned immediately upon return, when I noticed the fees later on.Now, after the rental, Avis Customer Service is informing me that actually it was not a deposit and it wont be returned to me!This is a very disappointing tactic to squeeze in a few more charges from the client. I used to be a loyal customer of Avis and used to be happy with the cars. Why wouldnt Avis keep the transparency, when Im already regularly renting cars from you for ~2000 USD each time.Is the only way to ensure you are not being scammed is to keep your camera on and record all conversations with the Avis staff?
Perhaps the worst car rental ever. Over a 1.5 hour line to rent the car when I had a reservation, had put it in the app and a preferred number. I understand occasional lines but one of this length when there are no alternatives (app, kiosk, etc.). Do not rent from Avis LAX
We had over an hour wait to pick up our car in San Francisco. They had system issues earlier in the day which were resolved when we arrived, but had only three staff working. There were three supervisors walking around observing and going in and out on breaks. If I’d been the supervisor, I would have jumped on one of the vacant desks for 20 minutes to clear the queue.Once we picked up the car (mini van) and started driving, I had a severe allergic reaction. When we folded the back seats down, we found a large amount of food and dog hair (my allergy). We had to take the car to be cleaned. I contacted Avis (only option is via web form) and have still not heard back (2 weeks later).
Waited 3 hours - yes read it one more time - 3 hours in a huge line at the LAX depot to pick up a vehicle. Not a communication from anyone, not an apology when I actually did get served and after 2 hours in line we had to wait another hour for the car to be ready. They are a joke. Despite already being booked in advance, a member and every detail already known to these clowns, they tap away at their computer like they are coding the program for the very first time. Just a complete joke and the sooner more competition comes to these clowns the better. Oh and once you have been bused to the LAX compound it is almost impossible to leave with heavy baggage. The departure is a long way from where they bring in the fresh meat. Despite complaining - not a single apology or explanation.
Extremely dissatisfied with my last rental at LAX. Reserved a full size car, received a small Jeep 4X4, damaged all over, and had over 44K miles. This is a vehicle you would expect to get an offsite 3rd party rental company. Which would be fine because you are only paying $20/day for it, not top dollar that AVIS charges.
The Avis rental car office in Los Angeles needs attention. Their lack of customer service requires retraining of Aviss core values. Resolving customer concerns is not a priority. Introducing customers to Aviss products is not a priority. Ensuring customers are satisfied is not a priority. Considering the competition in the rental market Avis Los Angeles office did little to encourage customers return business.
I had a 1 way rental from LAX to Redlands, CA. When I got to Redlands to turn the car in, I was told that there was no o pen reservation for the car. Upon further investigation I was told that the car was immediately checked back in to LAX only minutes after I checked it out. I then had to call the AVIS phone number and get transferred over and over again. Disconnected (pretty sure this happened multiple times). Transferred again. oh and again. This still has not been able to get resolved. People kept telling me they would need to transfer me to a specialist. But then the specialist would tell me that. This was a huge waste of my time and I would like a refund at a minimum.
Avoid! Long waiting (up to 2 hours, as we were told when we complaint afert waiting one hour)! Untrained staff. Charged us for second driver and taxes although this was prepaid. Manager on duty (we know him here under Percy) was not helpful at all. If you want to rent a car at LAX choose another renting company (I had good experiences with Alamo)! If you want to rent a car with Avis choose a different location (I had good experience a Ontario Airport or Wishire Blv LA)
Avis charged me for fuel when in fact I returned them with full tank. I had to wait on phone for about an hour and the customer service rep asked me the address of all the places I filled the car and exact amounts. Worst rental experience so far.
I rented from Avis through Priceline and paid a premium over other car rental companies because I expected not to have any unpleasant surprises, extra charges or confusion. The moment we stepped on the shuttle bus the driver was asking us questions no one in our group could understand. We thought she was speaking Spanish. We finally figured out she wanted to know if we had Avis Preferred. No we did not. Our first stop was to the preferred kiosk and she told us to look for our names on the board; my name was there. K Johnson. She told us to get off and get our car. We found the car; loaded up, but something didnt seem right. I didnt have any paper or information that tied me to this rental. I found an employee and he confirmed it was our car. Kevin Johnson. But My name is Kenneth Johnson. So off we go to the rental office. Then it got weird. I gave the clerk my rental agreement I had printed off at home. The desk clerk didnt acknowledge me or my rental agreement. He was surly in an accent we couldnt understand. He was demanding we sign the computer screen. SIGN THIS, NOW! SIGN THIS, NOW! I didnt know what I was signing. We had no idea what just went on. I told him I had no idea what just happened... There was no paperwork for us. We were all confused. He told us where the car is parked. Everyone in our group heard something different. An outdoor employee helped us with locating our car. The Car was Fine! YAY!... 3 days later.. I filled up the gas tank just before driving it in the lot and the paperwork said I needed to pay for a full tank of gas. It had 12.5 gallons on the paper work; it said FULL is 14 gallons. A Hyundai Elantra doesnt hold 14 gallons; it holds 12.4 ! LOOK IT UP! I felt like was getting swindled. Cheated. The lot employee was polite took care of everything when he saw the tank was full. Every lot employee was polite. I still never got one piece of paperwork tying me to the rental. I dont know if I can ever trust AVIS again.
Had to wait 1:30hr to get my car (24 desks only 4 open). When I finally got my car, on the way to my first appointment, the whole dashboard lit up:Check engine light - service engineTraction controle light - service hill holderTraction controle light - service ESC systemParking brake light - service electronic parking brakePower steering light - service power steeringAirbag light - service airbag systemABS light - service antilock brake systemPower steering light - dynamic steering torque service requiredAs I had a couple of appointments, it was not possible for me to exchange the car.This car should not have been rented out !My worst car rental experience so farSincerely, L.A. den Hartog
Just terrible. It took 2 HOURS to get the vehicle. They only had 2 tellers working the counter and there was over75 people in line. I am preferred Avis but I left off my # when I made the reservation online (paid for it then). The preferred teller told me too bad You need to go down where people dont have Reservations. Mind you there were 3 tellers in the Preferred Office and No One was in the office but me. She looked up my reservation and saw I was preferred but said she couldnt help me. My mistake by not making sure my preferred # was on the reservation. So Wrong on how they were treating the customers.
Memorial Day Weekend. 20 terminals, only two agents working. 50+ people in line extending out of the door.
Update:They offered $200 off our over $900 bill and a 3 day voucher for a future trip. Considering how much we ended up having to spend in ubers, and the amount of time lost on our trip trying to deal with this, I dont think this is fair at all. It took 3 hours just to get someone on the phone to send a tow truck the first time, not including the time it took for the tow to actually get there. I was hung up on countless times, just trying to get a tow truck sent to me. At no point was I offered a replacement vehicle. I had to cancel the appointment I flew into California for because I was told I had to be there when the tow truck arrived. Customer service was rude and unhelpful. Ive never left a bad review before, but this has been insane and has only gotten more frustrating.I would give zero stars! My rental broke down twice during my trip. It ruined my entire vacation. The car was not safe to drive from the start and then broke down TWO times. The second time, on the day I was supposed to give it back, they said in order to have it towed I would technically have to extend my rental agreement. How does that make sense? You give me a car that doesn’t run and I have to pay you extra?
Stood in line only to find out it was Avis only, did not include Budget even though both are advertised together on the website, as if they were one. Had to go outside and wait for a courtesy, ride to the Budget site at the airport. It was confusing and stressful to say the least. At least the shuttle driver was helpful and courteous.
This was the best rental experience I’ve ever had at an airport. The highlight was when we dropped the car off at the end of our trip, one of the staff offered to drive my familyTo the gate so we wouldn’t have to drag our luggage or baby with us on the shuttle which made a huge difference in our travel experience.
After long hours waiting, I got a car but it was completely disappointing. The cars indoor was not cleaned up completely such as some dirt on buttons and had a weird odor inside. Additionallt, the car was Mistubish outlander which has a Washington state plate instead of Ford Edge what I expected. This was first time for Avis, but it was completely disappointin and maybe I will not recommend Avis for other people.
Great experience with Avis. Great upgrade thanks to status. Also I was running late so they gave me a ride to my terminal vs the bus. Really helped out. Great job Avis !
Rented an Escalade a week ahead for a birthday getaway. I get there and they tell me they haven’t had an Escalade in weeks. I said okay well it says or comparable, what other 7 seater can you offer me? She said nothing. And just stared at me. No apologies, nothing. Asked to speak with a manager and he said he’s not responsible for what I’m able to book online and only what happens in store. I had to walk to budget a mile up the street. Don’t expect to get any help from these people.
I have returned a rental car at around 12:30 am today. 5 hours after returning the car, I received the receipt, which stated that I was charged $500 for a missing key.When I returned the car, the key was in the ignition, and the employee turned the key to check the gas and then told me to leave. Therefore, I know that I certainly did not lose the key, and if the key is missing, it was that employees fault.I called immediately customer service this morning, explaining the situation, who then told me that he would get back to me after checking on it.However, the second callback was unbelievably condescending and rude. The LAX service agent continuously talked over me, telling me that it was my fault that the key was missing and that I had to pay the fee. He cut me off every time I tried to respond, and hung up on me before I could answer.Now, I do have an accent because english is not my first language. However, that does not give him the right to treat me the way that I was treated. When my daughter, who is more fluent in english than me, called regarding this problem, I was able to get a more rational answer about the situation. This then leads me to believe that my accent and fluency in english was the reason the customer service agent was so rude and condescending to me.
Avis gets me again I paid for Cadillac Escalade or similar I got a Buick thats not even close to same class, counter guy was nice and felt bad due to the situation but also made a bunch of false promises. We will call you first thing in morning Friday and switch out cars, we will come to your hotel not to inconvenience your 20th anniversary weekend. 11am Friday I started calling Avis and 6 phone calls later still no help or luck just transferred around the CS groups..Sunday morning when i gave up I just wanted my rate adjusted was told its not that easy…I guess Sixt is the best of the necessary evils of you want Luxury and willing to pay for it..
Avis is the worst. Spent 2 hours standing in line just for them to type in by hand my address and card info that I gave them online. Went to the preferred booth and there were 6 employees standing around doing nothing because they had no customers. But of course they couldn’t help me wouldn’t go 30’ next door to help the 100 people waiting to talk to someone. Poor service and poor company policies. Just a dumb place to do business.
3.2 (199 comments)
Review №1
2022-02-06Less than mediocre service. The vehicle was completely dirty on the outside. Dirt/mud on wheel arches. I took pictures for reference. Windshield had water-spots and dirt that made it almost impossible to see when driving. Vehicle consistently flashed service engine and warning lights on instrument panel. Throughout my rental the vehicle prompted me for important maintenance that need to be performed.On top of that, I did not receive a receipt when I returned my rental. I was told a receipt will be emailed to me. That is a lie. I have yet to receive a receipt. Instead I got an email asking me to complete a survey. When I log into my Avis account to try and retrieve my E-receipt, I get a prompt that says sorry for the technical difficulties. And before you get started on download the app...., I shouldnt have to download an app to receive my receipt. In fact, AVIS (which was founded in 1946, in Ypsilanti, MI) should get their $H!T together and fix their website and improve their service before trying to point customers to download an app that will just take up space on their phone.I am very frustrated and dissatisfied with my rental purchase. Not what I would expect from a well known company that has been around this long.
Review №2
2021-12-30This was my first time booking with Avis, and it went great!! They gave us a free upgrade to a red mustang 😎 no extra fees, we made sure to return the car with extra gas so we wouldnt get charged. The agents working on location were all very helpful.The customer service on the phone though had no idea what they were talking about. We were trying to ask how much extra wed be charged if we returned it with less gas, and the guy kept saying okay so youd like to rent a car? Finally we gave up and talked to them in person.Other than that phone call, it was a great experience!
Review №3
2022-03-31I often reserve a vehicle from Avis Car Rental because Ive found them to be very consistent. They have reasonable prices, wide selection of cars (for all different needs) and their service is good.The LAX location is convenient because you just need to take a (complimentary) shuttle from (and later back to) the airport/baggage claim to the rental car lot, so allow 10-15 minutes for thatThe driver is friendly and helpful.The Avis workers at the LAX branch are always kind/nice and add to the pleasant experience - specifically the person who checks you out at the gate (to leave the lot/drive off) and the person who checks your car back-in when you return itThe check in - pick up - return process is very streamlined and efficient. I plan to continue to be a loyal customer of Avis Car Rental for all my car rental needs
Review №4
2022-06-14I was assigned a black Nissan Altima, that smelled like old socks, was visibly filthy from a road trip (lots of bugs on it), and was already damaged with the fender detached from the car, with scratches all over. I’ve included photos in this post.When I went back in to the “preferred” office, the employees made it seem as if I was just trying to get into a nicer car or an upgrade by complaining. I literally had to convince an employee to come look at the vehicle before they would switch me out.I spent over 45 min trying to get a vehicle that was actually ready to be rented, and missed an important work meeting. Fortunately, after having to “prove myself”, the employees were willing to help me get into a better conditioned vehicle.There is clearly something wrong with your on-site team that inspects the vehicles and places them back in service… as the original vehicle should have never made it back on the lot.
Review №5
2022-05-21Very disappointed in this Avis location at LAX. I am a preferred member, and once I got to the desk the employee immediately told me to insert my credit card without telling me what car I was getting and what the charges were for the deposit and prepaid tank, which I chose to do. I asked her which car I was getting since I didn’t chose one yet, and her response was that it is “random”, which didn’t make sense. So I asked which cars are available because I wanted one with low miles and Apple CarPlay. She gave me a Toyota Corolla which wasn’t washed nor had apple car play. I went back to the desk and requested a different car, so they gave me a Kia Soul. This car was also not washed when I got it and loaded with bugs on the front end, back end was dirty as well, but I settled for it. Also, I brought the car back with over an eighth of a tank of gas, still have not gotten a credit for the gas that was left in the car. Better customer service is needed, and you would think they would take better care of their preferred members.
Review №6
2022-04-03The people inside are great, but the long line that stretches outside the Non-preferred Member is terrible. Travel is picking up, I am comparing this trips 1 hour 45 minutes wait to two weeks ago which was 45 mins, both 11 am arrival at Avis. It looks like it will get worse. Airport shuttle bus is great, frequent enough.
Review №7
2022-05-21Never again would we book with Avis for the situation. There’s a 2 hour long line up to pick up a car reservation because they have 3 people working when they have desks for 12 staff.Many other people in the line up are blown away that this is the service level. I’ll stick to the other car rental services going forward.
Review №8
2022-05-19The customer service that this location was great however, the vehicle was not in the best condition. The interior seats were stained, while driving we noticed a sound coming from the car...wasnt sure what it was. Overall, the vehicle got us through our trip but definitely needs some maintenance.
Review №9
2022-07-10Huge scam!Only 4 of over 20 counters were opened while queue was super long.Be prepared to wait way more than one hour for car pickup.After waiting over one hour with a baby I even got ripped off (by agent SHADAB) and was charged with extra fees after returning the vehicle (non pkg item additional 50% of the prepaid rental price).Always check your credit card after returning the vehicle for charges
Review №10
2022-01-16First, when I got the car and drove out of the parking lot, I found that the tire pressure was low. Later, I got out of the car to check and found that the side of the tire was damaged, and there was a red mark on it, which means that the staff found a problem with the tire and did not replace new tires.The second car was very dirty inside as if it had not been cleaned.Third no one told me that I signed the car to return the car with an empty tank, and when I returned the car I filled up the gas, they still charged my credit card with 107.46, which I feel is very unfair, when I called customer service At that time, they replied to me with a very bad attitude and said： The money cannot be refunded.Never use this company again.