Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Moreno Valley store #5564Customer service was outstanding. Ashley went above and beyond to assist me in identifying and locating a difficult to find fuel component part. Although, admittedly I was a little demanding, Ashley displayed the utmost patience and professionalism throughout the transaction.
Very slow service. Went tehre at 8:30 am, 11-04 2021Ready to pay but this guy and a grl... even saying those ugly words in front of the costumersSo i just put back my product and left.Costumer service?
David is 5/5 great service very helping and friendly
Right when I walk in they were ready to help.3/3/21 About the 3rd time visiting this place to get parts for my truck. They were ready to help but. little did I know that lady that was help me was getting ready to take her lunch break. She was so much in a hurry she got me all the wrong parts for my vehicle.
Needed to replace a headlight for my husbands Kia.The lights were sold as a pair.The sales clerk double checked per my husbands request that it was the correct replacement set,rang us up , and we were on our way within 5 minutes
People here are quite helpful always
An okay service. Decent prices.
Worse customer service I have seen in a long time. They need one person working for quick items instead of waiting 25 minutes for nothing
Great customer service. I came in to purchase two batteries the person behind the counter took the time to search out the different battery options I had and help me pick out my best choices. This is what I look for in my auto parts store someone with some knowledge of the products that Im looking for and shows a little bit of initiative and what I should do and what would be best for my application
The Manager/Assistant Manager JOHNNY is excellent! He is very knowledgeable and customer friendly. He and his co-workers are always very person able and helpful. We will go out if our way just to shop at this particular location.
Very humble an great people work here..thanks autozone!
Came in for a part they said they need to go thru inventory to get it checked in to come back. Came back still not in. Asked when it would be ready and the kid said he had no idea. What a clown and people in charge should know better then hiring these idiots.
I have no choice but to leave a review because my experience today at Auto zone was AMAZING!!! I admit I was very frustrated when I arrived, but Johnnys professionalism and courtesy made my day. Great customer service is hard to find these days, but Johnny made me a believer!!! Thank you for replacing my battery in my car. You have customer for life.
Had one of the best experiences ever at Autozone tonight. I came in to get a new battery because my old one was extremely CORRODED and Shelton went above and beyond to put take out my old battery. Not once did he get irritated with as Ive experienced before with other employees. And he was very knowledgeable. Shelton needs to be promoted or given a raise he is the real MVP!
This AutoZone has turned itself completely! A couple years back I only went there to get something I couldnt find elsewhere because I was treated more like a nuisance than a customer. I went there the other day to pick up some anti freeze (its only a couple blocks away) and I was pleasantly surprised. The store was in really good order and the staff was great. Especially the young lady at the counter. What a difference!
I came here two months ago and the manager was very friendly and helpful! He topped off my car with what it needed because I was rushing to the airport and did not have time to wait in the queue for a full inspection and oil change. He went above and beyond what I expected!
Its unfortunate but the staffing here is always so low, that it affects service significantly. In commercials youre encouraged to go and have staff assist with questions and even some under the hood things like replacing car batteries. I have gone numerous times throughout the day, and there are only ever two or three individuals. Many times they do not have info to questions on products, and have even recommended me to call another local AutoZone, only to have a member on the phone explain they are understaffed too. The locations are always very clean, but they have such a wide variety of items they dont carry a big selection of each item stocked.
They did not have my part, but the sales clerks were extremely helpful, they put more than enough time trying to find my part, first class service, thank you !!!
I am unsure if its just the application that had the wrong information but when going in the store to pick up a o2 sensor socket set the person at the register refused to look up in the inventory for the set. I never had a problem like this before
This store is usually very busy no matter when I shop here. However the store is clean, well stocked and staff are friendly.
Im not sure if i just came at a bad time but i had a few questions and needed help, waited in line for about 15 minutes because everyone else was getting their questions answered but then a random dyke man chick opened up her cash register and already had an annoyed face at me, as soom as i started asking questions she rolled her eyes and just didnt want to help. So thanks autozone, making waste 20 minutes only to get treated badly and i couldnt even figure out what stuff i needed to buy.
Nice and helpful staff...they are keeping the social distancing very good..plus they have all I need it for my truck
Staff should keep personal conversations while helping customers. They get distracted and service is not professional. It wouldnt hurt if they acknowledge you with a good afternoon, have a good day and Im sorry about that mistake.
My 3rd time going to this location. The 2ND time I needed a bulb for the front light of my car so once at the register I asked for assistance there were a total of 3 employees there I was advised by the young man behind the counter that they only help out of courtesy?? So I asked if he not have any courtesy in him ?? but instead of trying to assist he just let me take my business to Auto Zone on Alessandro who happily assist in replacing the bulb. So on Sunday I went to purchase oil and again I asked for assistance a chubby women by the name of Amber who was extremely smart mouth and rude with no customer service skills and another young man in the store. Amber told oh no honey we dont help here?? I asked why she rudely said when people started sueing Auto Zone for touching their cars?? Hmmm Ive never heard of that before so I proceeded to tell her that none of the other stores dont have any problems with assisting in minor things why is it only this store so she rudely interrupted me and said well you want to complain the number was in the window and pointed toward the door, I asked Amber what was up with her smart mouth she said well I was trying to be nice but the smacks from her lips and her body language spoke a different story. I advised Amber if I really didnt need the oil I would go purchased from some where else her reply was Im not forcing you to buy it??? Yeah at that point she took me out of character since she wasnt giving great Customer Service at all I did call her a few choice words so snatched up the oil from the counter and proceeded to walk away?? For all the years Ive shopped at Auto Zone I never heard of them NOT giving or being courtesy. So instead of going to the Alessandro store I ended up at Oreilys who was happy to assist me with putting the oil in for me.
Daniel D. I want to Thank you for going above and beyond to help me fix my issue regarding my battery and answering all my questions no matter how dumb they were.
Came couple days ago and was waiting in line and one of the employees said out loud to the rest of the workers Yall Mfs dont speak English or what?! but actually said the word, the customer that was next to me got upset and walked out the door while the rest of the emplyees just laughed never have i ever witnessed something soo unprofessional in my life.
Very poor customer service. If everyone knew what they wanted they will not ask questions. Most staff members seems to hate questions.
Staff answers phone and while attending you and puts you on hold keep you waiting as a secondary customer sorry but made me feel they dont appreciate my business will go else where and tell others about thier service thumbs down
These people are terrible!!! They ordered the wrong parts and said it must have been the new guy. We can give you back your money. Thats all. The worst place. Horrible staff, especially the night staff. Run.
Always have great service here.
Service is erratic, as with most auto parts stores. I typically stand at the register for 5+ minutes waiting to check out while two or three employees hustle to serve a long line at the parts counter.While I am sure battery testing and the occasional wiper install goes a long way for certain customers, there are several other customers who have to wait while this happens.Prices are still good for a brick and mortar, but I find myself ordering from Amazon more often to avoid the awkwardness of standing and waiting, if not for better prices.Self checkout would be really helpful here. Perhaps even a dedicated cashier.I drive a Taurus because I have given up on myself. Similarly, this store is the closest, so I go here.
Summer Heat killed my still under warranty battery. Needing to get to work, I arrived at 7:30 as store opened, I was driving away 12 minutes later with new battery installed by AutoZone at no cost. Thank you God and AutoZone
MARCO CRUZ IS THE MAN! GIVE A RAISE! Customer service was really good.
I had a few bad experiences at this location. But today was the last time I go to this store.After I waited at the line for 15 minutes while 3 attendants were joking with 1 costumer, I decided to leave and never return to this location. Better go to the one at alessandro or at oreyli. Very bad customer service.
Helpful staff and they dont make fun when I think I am asking what might be considered a stupid question.
They were out of the product that I was looking for which was a tire repair kit and nobody in the store bothered to acknowledge me and help me so I think service over there is more than lacking
The guy that helped me with my front blinker light and wind shield wipers was amazing he had great customer service
Guy was more interested in football game on his phone than helping me.He was slow because he was watching the game on it, Not very Professional
Went to this location, before closing hours, and both doors were locked, with an employee inside ignoring the fact that I was s a sing at the door for assistance. Nt only that, but they let a customer out, and locked the doors again, not willing to assist me at all.
They take there time and help you find what you need.
Have bought a few things here and great service I didnt ever have to wait long.
Do not call this store they will put you on hold and forget about. You can literally call up another store and get an answer and still be on hold, so dont call this store its a waste of time and if you do happen to go in to this store you will be waiting.
Talk to Ty, gots great customer service gets you what you need in and out within 2 mins I never seen employee eliminate a line of people within a couple minsGreat job autozone in hiring great employees like Ty(Sorry if I misspell your name)
Guy named Isaiah at the cash register very friendly and polite. Nice to see people who actually enjoy there job.
These guys are great. Super helpful and knowledgeable.
I was in a rush and one of the employees was kind enough to take my old battery out and replace it with a new one. Much appreciated!
Great service provided by Ian.. Saved me $30 on my trip.. Thank you Ian and management.. I advise to visit this particular store..
I walked in really unhappy because I got the wrong parts but the guy that I believe was the manager explain the mistake I had made and he took care of it with no issues
Just went to go get some new brakes for my car and dump some oil went pretty good
Worst service everything I go here its always just so slow and it takes forever just get somebody to check you out. Wont be returning to this store
Outstanding outstanding the people that work there couldnt have been more helpful courteous well done AutoZone!!!!!!😉
The Staff at Autozone are always doing a great job, when you know what youre looking for.
Was able to get what i needed store person was very helpful and knowledgeable
Out of the three or four locations in the Perris/Moreno valley area, this is the nicest one. The service is usually better, and products are well displayed
Great staff that help me get the parts I need to get my truck back on the road.
Another fine auto zone and friendly staff!
They always have what I need and the staff has been very helpful and courteous.
Get new employees…
Good service, has everything you need to get the job done.
Helpful they got what you need!
Only place I go to get auto parts. Great service and quality
The manager was so polite and helpfull great service and coustomer service
When you go buy something of the self . You have to wait for others buying items they have in the back. Why
Always clean and organized and staff helpful.
Friendly and fast service they know how to answer your questions.
Good people friendly service, coulda sped up tho.
Helped with codes and got the parts I needed. Thanks!
Had a great experience with this particular AutoZone. Thanks Prince Williams at this location for your help and quality service
Its autozone. they do car stuff. you can do car stuff there. the people are cool.
They were cool. Let me wander around looking all the hoses for my project car
Shelby was very attentive on helping me!!!She is always helpful
They wanted way too much money for a car battery.. i went to walmart and got it cheaper and it lasted me.
Always get proper helps from this place when I need some auto parts.
Very friendly, and always helps me get the right parts
Like with most automotive parts business, theyre very helpful
Great workers nice kind and very helpful
Great customer service, knowledgeable and professional.
Everytime I come can never get out less than 30 mins go to another place other than this one always a wait
Did not go to Autozone. Was only in vicinity. Use Bluetooth like the shopkick app does.
Robert was very helpful. Great customer service. 👍
Nice store great employees very very helpful and like the autozone card
Excellent customer service, very knowledgeable and patient
Got great customer service when I needed help
Saved my life! Step by step assistance with replacing my brake lights. Thank you!!!
Good store. Managers are always willing to help.
Place has the worst lines ever , no matter which one you go to do not recommend shopping there and their parts are garbage.
Many auto part stores near me to go too.. But would rather go here, never walk out disappointed.
Went to AutoZone to recycle oil and get a new battery and this guy named Alan o. Said if we stole it from the back.
This store was really on top of the right parts. The one in Perris is horrible.
They were very helpful answered all my questions and concerns.
Great costumer service! Very helpful! !
Nice place a lot to choose from , great customer service
Nice place and good professional friendly service.
Sales manager was very nice in and out
They Always say thats the parts I need are there and they never have them there we i come to buy.
They always get the job done
Awesome there very attentive to the customers needs
My brother go here all the time
Noah was very helpful!
Friendly and pretty knowledgeable with parts and prices. Even plugged it up to check the engine light
Long lines, needs more employees helping out the customers not just walking past them.
Easy to get parts and helpful staff
Usually have what I need at good prices.
Perris and Iris very rude store people are dont like going there
They staff try to do everything to help you
Good store with helpful staff👍
Lines are usually long but good management
Slow lines but very helpful!
Nice place in and out very quickly
Very helpful , great prices
Lots of car parts. Great service.
Great customer service by Bia!
What you expect from autozone
Always a good thing.
Well go the diy person
Great customer service!
Excellent service and price
Friendly staff,great service
Helpful staff and cool location.
Good service friendly employees
Cheerful staff
Great workers and great company!
Great day, good service
Charging batteries for free... Kewl.
Best auto parts to go
Very helpful associates.
There a pretty helpful group
Always has everything you need
Worst customer service over the phone
Very knowledgeable and very helpful
Good ppl
Good customer service
Worker help and were friendley
Always busy and they are slow
Bought new wiper blades.
Same as any other parts stote
Great stuff!
Unfortunately the service lacks here.
Very friendly staff
Not a great selection of anything
Keeping it real wit this virus...
Great staff and service
Didnt go lollllll lollllll
Friendly and helpful
OK. long wait, usually.
Get automotive stuff here.
It was cool help
Nice customer service
Best auto parts
Found what I was looking for
Is good
The help is great
Good service
Slow like always
Very long wait
Good prices
Poor customer service
Good service.
Great staff
Great help!
Great
Nice staff
Good service
Good people
Nice
Slow
Good service
Decent service
Beautiful hospitality
Service to slow
Very helpful
Good
Neighborhood shop 🤙
Everybody nice,
Cool place
Frenly people
Its AutoZone.
Was no help
Fast service
Long lines
Friendly people
Perrisima!!!
Quick attention from the lady who attended me. Thanks
Very good service and very friendly employees and you find what you need about cars
Good customer service at least the one that touched my
They have everything in auto parts
I love that the staff is very helpful
Very kind good service
More or less they can never help you.
4.1 (199 comments)
Review №1
2022-04-074.5 stars for the great staff and all the good help I get from them all the time. Yesterday the guy spent extra time to find a special radiator hose for my BMW on Amazon and gave me the information so I could purchase it because auto zone doesn’t stock that particular part. That was cool thanks guys and girls.
Review №2
2022-04-02As of now my favorite auto zone. I had an electrical fuse out that wasn’t allowing me to charge my phone for the longest time ever. I’ve been to other auto zones to try to get the right fuse but know one knew how to help me.Today I stopped by this auto zone, Sergio and Zach came out and struggled a little bit but long behold they were able to fix it. So grateful for these guys, they were super helpful, nice and really friendly.
Review №3
2022-06-21I had some issues with a battery and mike guided and helped me and went above and beyond. He provided the most best customer service. Ask for Mike to help you whenever in need.
Review №4
2022-02-08Ive never met such a lazy worker like Carlos. We asked him if he could help us put the headlight socket on. He claimed that he was not a light guy. He did know how to do it because after a while he reluctantly went outside to tell me how to do it. The whole time being upset. Ive never had a problem with Autozone employees because theyre always so kind and helpful. But Carlos is by far the most lazy worker I have ever met at Autozone. Employees like him shouldnt be working there.
Review №5
2022-04-24Zack Navarro was a great help and was not afraid to help a customer in need he had good customer service and was extremely considerate towards my concerns if you go to this Autozone I would ensure his success in whatever task you may ask of him
Review №6
2022-03-28David helped understand why I need better brake and rotors . He is very knowledgeable 10/10 recommended him
Review №7
2021-11-29First and last time coming here. What shouldve been a simple battery replacement turned into a headache. We were sent to this autozone because the other location didnt have the battery to replace which was still under warranty. We come here and the girl at the front says our battery is out of warranty even though we just left another autozone that said it still was. After having to convince her, she gave us the wrong tools and told us to take out the old battery ourselves! When we told her we needed another tool to remove the battery she just said she didnt know and couldnt let us borrow any other tools. The other autozone in town is way more helpful, theyve taken out the replaced our cars batteries before with no complaints. We did not expect this horrible service at all.
Review №8
2021-11-04The website says they have something in the store when they do not. The employee says I should call before going in. Whats the website for? And she still says youre welcome as I leave, as if I should be grateful she took time off from eating to talk to me. I didnt say thank you young lady.
Review №9
2021-11-25I don’t know if you his name is Carlos or chris, but he’s short with a flame tattoo on his right arm and he was extremely rude to my brother. My brother drove 49 minutes to come to this Auto Zone and he was laughing about the situation with his other coworker. He also wears a grey shirt.
Review №10
2022-01-27Poor selection of seat covers. Everything in black. Who wants black in 115 degree heat